Service delivery assistant jobs in ivybridge, devon
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Bipolar is one of the most significant mental health challenges of the 21st century, with over one million people in the UK with lived experience. That's approximately one in every 50 individuals, around 30% more than those affected by dementia.
The symptoms of bipolar can emerge at any age and the condition is increasingly affecting young people, who are more likely to screen positive than older generations. It also has a profound impact on the families and friends of those affected and the need for a dedicated national bipolar charity has never been greater.
Bipolar UK is the only national charity dedicated to supporting individuals and families affected by bipolar, and we offer peer support at the core of our work. Our aim is to provide a nationwide Peer Support Service for people affected by bipolar and increase the reach of our delivery. To act as the voice of our community to change public attitudes, and to build a society that enables people affected by bipolar to live well and fulfil their potential.
Role: Fundraising Supporter Engagement Assistant (Apprentice)
Contract: 13-month fixed term contract with a view to be permanent after completion of apprenticeship
Location: Home-based
Salary: £23,000
Hours: This role is full time (35 hours)
Holiday: 25 week days of annual leave (plus Bank Holidays), increasing by one day for every full year of service (up to 5 years)
Pension: Up to 5% contribution towards a stakeholder pension is offered after successful completion of probationary period
Reports to: Director of Fundraising
Purpose:
Bipolar UK is seeking a Fundraising Supporter Engagement Assistant to aid the Fundraising Team in donor stewardship and to enabling growth in the organisation’s supporter base across all income streams.
This role is an apprenticeship with the apprentice programme starting September 2025, provided by Apprentify - an industry-led apprenticeship provider.
The successful candidate will learn and work on the job at Bipolar UK whilst receiving 20% off-the-job training from industry experts, which will be led through virtual classrooms.
This role offers an exciting opportunity to help transform the lives of those affected by bipolar across the UK.
In summary the Fundraising Supporter Engagement Assistant will support the fundraising team in growing the community, individual and events fundraising income streams, and be the first point of contact for all fundraising enquiries.
Key responsibilities
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Ensure that all our fundraisers and donors are thanked in an appropriate manner, developing a robust stewardship programme.
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Support fundraising volunteers in a professional but empathetic way.
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Provide relevant information and resources to our fundraising volunteers in a timely manner.
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Support the team with sourcing fundraising merchandise and materials.
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Record all supporters’ non-financial information on the CRM in line with our data policies.
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Co-ordinate the challenge events programme and explore new initiatives to help grow this income stream.
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Support the fundraising team with the promotion and delivery of workplace training sessions.
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Help grow membership for our Bipolar Friendly Workplace Scheme and develop effective stewardship plans.
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Become a valued member of the Fundraising team, sharing knowledge and best practice.
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Support other members of the team in the development and delivery of all our fundraising activities.
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Work closely with colleagues to develop robust fundable project proposals that align with current and future growth plans of Bipolar UK.
Our mission is to empower everyone affected by bipolar to live well and fulfil their potential.
The client requests no contact from agencies or media sales.
National Numeracy supports volunteers from our corporate partners to deliver sessions in primary schools
that inspire children to see the value of maths in the real world. The Programme enables volunteers to
directly support communities with low number confidence and skills, celebrating everyday maths, and
developing the building blocks of social mobility in areas of need.
The new Programmes Assistant will work with the Volunteering Manager and wider Programmes Team to
deliver this exciting Programme. The role will involve working with internal team members and external
partners to assist with delivery, including recruitment of volunteers and schools, training of volunteers,
resource delivery and preparation, feedback, data collection and associated admin. The Programmes
Assistant will be the first point of contact for volunteers, schools and partner organisations.
We are looking for someone who is flexible and able to respond to the fast-paced work around the busiest
periods of the year for the Programme. It’s not imperative that you come from the education or charity
sectors, or that you have held an equivalent role previously, as long as you can show us that you have
relevant transferable skills and an understanding of what it takes to be successful in this role.
National Numeracy is based in Falmer, just outside Brighton, but we are offering significant remote/hybrid
and flexible working with this role. The role may include occasional UK travel, to visit schools, partner
organisations, attend occasional Team Awaydays, and very occasionally to visit the office.
Applications without a cover letter will not be considered.
Empowering people to thrive by using numeracy to open up opportunities and access brighter futures.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Just over a year ago, Children Not Numbers was founded in response to the unprecedented crisis facing Palestinian children in Gaza.
Our UK-based medico-legal NGO was established to be a voice for the most vulnerable and innocent victims: children. We chose the name Children Not Numbers to acknowledge that the dead and wounded are not simply statistics.
From the very beginning, our mission has been clear: to provide life-saving medical care, rehabilitation, and long-term support to children affected by war and poverty. Our six core objectives are:
- Immediate short-term medical evacuation
- Medical aid delivery
- Sustainable rehabilitation support
- Advocacy for children’s rights
- Educational programme implementation
- Supporting junior Gazan medics
We are looking for a proactive and enthusiastic Fundraising Assistant to support our growing and ambitious fundraising team. This diverse role is key to helping us raise vital funds through individual giving, community fundraising initiatives, and challenge events. You’ll support the smooth running of our regular giving programme, handle general fundraising administration and ensure excellent supporter care and team efficiency.
WHO ARE WE LOOKING FOR?
To be considered for this role, it is essential that you:
- Have 1+ years' employment within a charity or NGO, ideally within a fundraising team or an international development organisation.
- Reside in the UK and hold right to work status
- Are already set up, or are able to set up, in order to fulfil a contractor role (this is not a PAYE employee position)
You will also be skilled in:
- Managing multiple tasks and deadlines within a fast-paced environment
- Written and verbal communication
- Demonstrating a high attention to detail and accuracy
- Using databases and online platforms (training will be provided)
- Acting as a team player with a positive, can-do attitude
It would be highly desirable if you:
- Bring lived experience of or strong affinity with the cause
- Are familiar with CRM systems, such as Beacon, Salesforce, Donorfy or Raisers Edge)
- Have knowledge of fundraising best practices and donor stewardship
Application is initially by CV only. Cover letters are not required for initial application. Therefore please ensure that the essential/desirable person specification points above are made clear on your CV.
Please do not contact Children Not Numbers directly - recruitment for this role is being managed solely via the CharityJob portal.
Due to a high volume of applications, we are only able to respond to candidates who are shortlisted for interview. If you have not heard from us within 4 weeks of your application, please assume that your application has been unsuccessful. Thank you for your interest in the role and for taking the time to apply.
The client requests no contact from agencies or media sales.
About us
Bridges Outcomes Partnerships (BOP) is a mission driven not for profit social enterprise. We help radically change human services and environmental initiatives to improve outcomes for people, the planet, and value for society. We work with Government, community groups and specialist partners to design and deliver vital services that support people to improve their lives, in areas ranging from education and wellbeing to housing and employment. We enable personalised and strength-based delivery through collaborative design, flexible delivery, and clear accountability for improving people’s lives through People-Powered Partnerships
Role Purpose
The Role will be responsible for the entry and review of financial transactions from various sources including purchase invoices, payment cards and bank transactions.
The organisation has grown from managing 8 entities three years ago to 22 at present. We have 41 accounts across 5 different banking institutions (in both USD and GBP) and multiple credit/debit cards. You will need to be adaptable with an open mindset and able to work with uncertainty and change.
We have recently implemented new accounting software (Iplicit) to better manage the multiple entities in our portfolio. This role will act as a key part of the finance function now the new system is live.
Responsibilities
Initial Duties:
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Processing urgent same day rent payments
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Processing of purchase ledger transactions (including VAT entries) for 22 legal entities, in multi-currency, ensuring accurate re-allocation to other entities where appropriate
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Preparation of supplier payment runs for approval
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Completing bank statement imports and reconciliations
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Responding to internal and external queries regarding purchase transactions and payments
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Other administration & support as required by our Central team (including People, Digital, Business Development & Impact)
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Review and processing of employee expense transactions
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Creating regular Inter-company recharge invoices for batches of transactions
Skills & Experience
Essential Skills & Experience
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Practical experience in a similar role processing a range of financial entries
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AAT Level 3 Certificate in Accounting or similar
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An understanding of the fundamentals of VAT
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Attention to detail and with ability to question existing processes
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Confident and financially literate, with clear communication and good organisation skills
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Able to manage priorities and work effectively in a remote working setting
Desirable Skills & Experience
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Experience of working with multi-company/inter-company structures
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Familiarity with Iplicit accounting software
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Experience of working with multiple currencies
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year.
• We offer a Salary Sacrifice Pension Scheme.
• We offer Life Insurance, Income Protection Insurance and Wellbeing benefits & resources.
• We also offer Private Medical Insurance on successful completion of your probation period.
• You will be able to access Learning and Development opportunities.
Application process/next steps
We are only accepting applications through the Applied platform. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
NB To keep your response personal and genuine, we ask that you don't use AI tools (like Chat GPT or others) to answer the applications - we're looking for your own voice and experience to come through.
If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with some of our colleagues. Once we have concluded the process we would like the successful candidate to start as soon as notice periods allow.
The closing date for applications is 3rd August.
First round interviews are likely to take place w/c 18th August.
Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
As we grow, we need someone to ensure our marketing clearly, consistently, and compellingly showcases our story, our products, and our clients’ incredible results. You’ll help us deliver creative, timely communications and powerful stories that inspire the fundraising community.
This role is instrumental in executing our content, digital, and event marketing strategies, helping us reach key decision-makers in charities and converting them into engaged customers.
You'll help us deliver creative, timely communications and powerful stories that inspire the fundraising community, working closely with the COO, Growth Managers and other teams to accelerate our growth.
Key Responsibilities
Content & Communications Coordination:
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Draft, edit, and coordinate email communications for existing clients, prospects, and event audiences using HubSpot.
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Draft blog and newsletter content to share with existing and prospective customers.
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Work across Social Media to ensure a regular flow of stories, product updates, and impact content is scheduled and shared.
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Ensure consistency in tone, branding, and messaging across all materials.
Campaign & Product Launch Management:
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Produce comprehensive campaign plans to support new product features, service offerings, and strategic initiatives.
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Coordinate product launches, working with internal teams (Product, Engineering, Growth, Customer Success) to ensure aligned messaging and smooth rollout.
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Schedule and support webinars and in-person opportunities (e.g., industry events, workshops) from a marketing perspective.
Case Studies & Campaign Showcasing:
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Support the creation of compelling case studies that highlight our impact and clients' successes.
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Help co-ordinate video, photography, and quotes from clients to enrich our marketing assets.
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Maintain a live bank of marketing assets (case studies, testimonials, videos, photos) that can be easily used across marketing and sales.
New Business Support:
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Work with the Growth team to ensure they have comprehensive communications support, including email nurture sequences, lead generation assets, and campaign summaries.
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Help track and update HubSpot data and monitor lead funnels for marketing activities.
Content Asset Management:
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Ensure key product and campaign materials (e.g., PDFs, one-pagers, presentation decks) are up to date, accurately reflect current offerings, and are easily accessible to the wider team.
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Co-ordinate with designers and video editors where needed, ensuring timely delivery and quality of work.
Reporting & Market Insight:
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Support marketing reporting, tracking campaign sends, open/click rates, and basic lead activity via HubSpot.
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Track competitor activity, messaging, and new ideas being developed in the sector to inform our strategy.
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Help manage marketing activity calendars and provide internal communications updates on marketing initiatives.
Skills & Knowledge:
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2–4 years of experience in a marketing, communications, or content coordination role, preferably within a SaaS company or B2B environment.
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A confident writer and communicator, able to produce clear, concise, and compelling copy.
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Detail-oriented, highly organised, and proactive, with excellent project coordination skills.
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Familiarity with marketing automation and CRM tools like HubSpot or Mailchimp is a definite plus.
Bonus: Experience in the non-profit or tech-for-good sector.
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.
1. Main Purpose of Job
To drive referrals to and use of, NRAS services from NHS relationships across the UK.
Identify, build and maintain relationships with Rheumatology and other multidisciplinary teams to ensure relevant healthcare professionals are aware of the support that NRAS provides to people with Rheumatoid Arthritis and Adult Juvenile Idiopathic Arthritis.
To work with those healthcare professionals to maximise uptake of their referrals to our services.
Attend events around the UK and online to promote NRAS Services.
Support the I&SD Director and other senior team leaders to design, develop and implement new services and to reach new audiences for existing services.
2. Business development & Strategy
2.1. Identify, develop, and secure new opportunities for NRAS services within the NHS.
2.2. Create and implement business/service development strategies to expand the service user base, and service offering within NHS Rheumatology departments and connected healthcare teams.
2.3. Analyse market trends, identify emerging opportunities, and stay ahead of industry developments to recommend strategies for further growth of NRAS services.
3. Relationship development and management around the UK
3.1. Build and maintain strong, long-lasting relationships with existing and potential referrers or influencers and healthcare providers often travelling to attend clinic/location meetings.
3.2. Act as the primary point of contact for key referring organisations, ensuring referrer satisfaction and identifying opportunities for additional services or project work.
3.3. Understand HCP needs, provide tailored solutions, and work closely with the project managers to ensure successful delivery.
4. Proposition and presentation development
4.1. Lead the creation of compelling proposals, and presentations to drive new service user volumes.
4.2. Work with internal teams to gather technical and operational input to develop competitive, high-quality proposals.
4.3. Present to referrers and influencers articulating NRAS’ value proposition, differentiators, and capabilities.
5. Project Management Oversight
5.1. Support senior/project managers in the planning and execution of projects, ensuring alignment with referrer and influencer expectations.
5.2. Monitor the progress of key projects, providing necessary updates to clients and senior management on milestones, deliverables, and performance metrics.
5.3. Facilitate communication between referrers, internal teams, and external stakeholders throughout the lifecycle of projects.
6. Monitoring and Evaluation and “market” intelligence
6.1. Monitor the rheumatology service landscape, industry trends, new regulations and innovation.
6.2. Provide insights and recommendations to leadership regarding potential strategic partnerships, services or new audiences.
6.3. Prepare regular reports on performance, development activities, and client feedback.
7. Networking & industry representation
7.1. Attend/undertake promotional relevant conferences, seminars, and networking events to build NRAS’ visibility and attract new service users
7.2. Cultivate a professional network within Rheumatology and MDT arena, leveraging connections for potential opportunities.
7.3. Cross-Functional Collaboration:
7.3.1.Collaborate with senior management to align development goals with organisational strategy.
7.3.2. Work with other departments providing insight and content used to promote our services to Healthcare professionals
8. General responsibilities
Positively promote NRAS at all times.
Support Fundraising Team with applications for funding for the Information & Support team through charitable grants and other avenues.
Undertake other duties as appropriate when required.
Person specification:
Qualifications: A-level or qualified by experience
Experience:
- Demonstrable experience working in a similar environment such as charity/public sector or pharmaceutical etc. into NHS
- Health related services experience
- Proven track record of securing new business for service delivery
- Excellent interpersonal and presentation skills
- Ability to initiate, analyse, monitor and evaluate outcomes
- Experience of delivering at a senior level.
- Experience in overseeing multiple projects with the ability to manage timelines, budgets, and expectations.
Knowledge and skills:
- Highly developed relationship development skills
- Excellent written and oral communication skills in English
- Proficient use of Microsoft Word; Excel; PowerPoint
- Ability to collaborate with cross-functional teams to ensure seamless project execution.
- Understanding of the health environment
- Understanding of Rheumatoid Arthritis and its treatment
Personal Circumstances & Attributes
- Ability to work under pressure and to deadlines
- Highly motivated and committed
- Positive outlook and approach
- Willingness to travel and work out of hours when required
- Full driving licence and car owner.
Reporting to: Innovation & Service Delivery Director
Salary: £39,000-£42,000 dependent on experience
Location: Hybrid or remote flexible working
Hours: 35 hours pw
Car driver and clean licence required.
Please send a covering letter with your application.
Please provide a covering letter to confirm how your experience to date would benefit our organisation and enable you to achieve success within this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
To provide day-to-day coordination and delivery of key HR and operational processes, supporting the smooth running of the organisation. The role ensures effective administration across the employee lifecycle, contributes to policy and compliance work, and supports internal systems, procurement, to enable staff to work efficiently and confidently.
About Global Health Partnerships GHP
GHP is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries.
We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage. At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and LMIC health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience.
At the heart of our work is the vision of a world where everyone has access to healthcare.
You can learn more about our work on our website.
The team and role overview
The HR & Operations function is led by the HR & Operations Manager and includes two Coordinators and one Operations Officer. Together, the team is responsible for delivering effective people management processes, operational support, and internal systems that enable the organisation to function smoothly across both UK and international offices.
The HR & Operations Coordinator reports to the HR & Operations Manager and plays a key role in ensuring the smooth coordination of HR processes, internal policies, and organisational logistics. The post holder will work closely with the Finance team, senior management, and staff across both the UK Head Office and overseas Country Offices, supporting a wide range of activities that are vital to employee experience and organisational effectiveness.
Three things to be excited about
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You’ll play a central role in supporting a mission-driven organisation, contributing to the wellbeing and effectiveness of teams across the UK and internationally.
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You’ll work across departments—from Finance to Programmes to senior leadership—giving you exposure to a variety of functions and opportunities to shape how the organisation operates.
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This role offers hands-on experience across both HR and operations, with scope to strengthen your skills in policy development, recruitment, employee engagement, and internal systems—ideal for someone looking to grow in both breadth and depth.
Main responsibilities
Human Resources
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Act as the first point of contact for staff and managers (including secondees and contractors) on day-to-day HR queries, ensuring advice aligns with GHP’s policies, employment law and best practice.
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Support the HR & Operations Manager with complex employee relations cases (e.g. disciplinary, grievance or capability), maintaining accurate case records and timelines.
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Coordinate end-to-end recruitment campaigns: preparing job packs, advertising, shortlisting logistics, interview coordination and onboarding administration.
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Administer staff learning and development activity, including supporting appraisal-related training needs, tracking participation, and organising internal training sessions.
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Maintain accurate, compliant and confidential HR records, including management of absence data, holidays and TOIL via the online HR system.
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Prepare routine and ad-hoc reports on HR metrics for the HR & Operations Manager and SMT (e.g. turnover, diversity, absence).
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Contribute to embedding GHP’s commitment to equity, diversity and inclusion across all people-related processes and practices.
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Support country offices by providing guidance on HR compliance and operational documentation (e.g. contracts, handbooks, policy templates).
Operational and Administrative Support
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Manage key shared inboxes and ensure timely triage or escalation of messages to relevant team members.
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Maintain ongoing contact with travel agencies to coordinate bookings, ensure value for money, and support compliant travel planning.
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Procure and coordinate delivery of IT equipment and office supplies for new starters in line with budget and procurement processes.
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Set up and deactivate staff email accounts and systems access, maintaining accurate logs for compliance and security.
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Liaise with the outsourced IT support provider and/or Digital Transformation Team to resolve tech issues, improve systems, and ensure efficient digital onboarding.
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Oversee day-to-day office operations including booking meeting rooms and acting as key contact.
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Maintain internal email distribution lists, ensuring they are accurate, GDPR-compliant, and regularly reviewed.
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Draft consultancy and volunteer agreements using agreed templates, in collaboration with relevant managers.
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Maintain an up-to-date tracker of consultant contracts and supporting documents, ensuring files are audit-ready.
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Regularly file and update HR document templates (e.g. contracts, onboarding checklists, reference forms) to ensure they are current and accessible to the HR team.
The client requests no contact from agencies or media sales.
Starting Salary: £34,629 - £37,868 (pro rata) This is the full-time amount, and the salary will be prorated based on the hours of the post.
Contract: Permanent
Location: Working from home.
The successful candidate must be able to travel widely around the area covered
Hours: Part time 3 days per week (21 hours per week)
Job Profile
CAFOD’s work in the Catholic community of England and Wales is to inspire and resource Catholics to participate in the Church’s mission to overcome poverty and injustice in partnership with CAFOD.
The main purpose of this role is to inspire and increase the participation in CAFOD’s work of Catholic parishes, schools and the broader Catholic community within the Plymouth Diocese. CPCs are accountable for delivering CAFOD’s annual participation plans locally across England and Wales. As well as growing the number of parishes and schools participating to address global poverty and express solidarity with our global family, we aim to increase the breadth of their engagement, participation.
This will be accomplished partly by the recruitment and support of a team of committed, inspired and well-resourced volunteers working in parish and school communities to enable and equip Catholics to give, act and pray. The work will also involve meeting important church-based stakeholders, advisers and networks within the diocese to build fruitful and positive relationships.
The post reports to the Community Participation Manager for Wales & West Region (The dioceses of Lancaster, Liverpool, Salford, Shrewsbury, Wrexham, Cardiff-Menevia, Clifton, Birmingham, and Plymouth)
The Community Participation Coordinator (CPC) is part of a regional team working across a group of dioceses and whilst having a primary focus on one diocese, is responsible for the results of the regional team plans in relation parishioner and school participation and volunteer recruitment and retention.
The role will be home based, although the post holder will be mobile and flexible to meet volunteers, clergy and other stakeholders and contribute at events as required.
The role requires a willingness to be adaptable to support the work of the regional team, deploying skills, knowledge and at times activity in other parts of the regional team area. This is likely to require some additional travel (which would be reimbursed by CAFOD). The post also requires weekend and evening work for which time off in lieu (toil) can be claimed.
Key Responsibilities
Delivering participation plans
- Share accountability for delivery of annual participation plans for the region (a group of dioceses) with a primary focus on one diocese, and for fundraising, education, campaigns, and other targets, as delineated by the participation plan for the region. It is usually anticipated that the role will have an 80% focus on parish communities and a 20% focus on school communities
- Contribute to the development and delivery of a regional plan across a number of dioceses in support of the annual participation plans and appropriate for local contexts
- Achieve targets for increasing parishioner and children & young people participation primarily through recruitment and retention of volunteers and working with clergy, religious, diocesan and parish advisers and administrators etc.
- Monitor and share information around community participation and recruitment, activity, development and retention of volunteers
- Closely monitor parish participation activity
Managing volunteers
- Be the local volunteer manager in a specific diocese or dioceses
- Hold the relationship with, and coordinate the work of, a number of volunteers in order to achieve the annual participation plan in the region
- Contribute to increasing the number and activity of parish and school volunteers and volunteer co-ordinators in line with the regional team plan
- Contribute to the development of volunteering opportunities and volunteer leadership
- Match the offers, skills, experiences and expectations of volunteers with opportunities and needs in relation to CAFOD’s plans for parishioners and children & young people
- Ensure each volunteer is appropriately inducted, briefed, trained and resourced
- Increase and ensure volunteer retention through induction, support, affirmation and effective management of the volunteer throughout their involvement with CAFOD
- Organise and promote volunteer meetings and training opportunities to be delivered either by national programme teams or self or members of her/his regional team
- Ensure volunteer records are accurate and up to date on the database.
Managing relationships
- Build and maintain key relationships, including with priests, advisers, school staff and others within a diocese as determined in the regional plan. Be point of contact with the local Bishop.
- Build and maintain effective working relationships with diocesan communications officers and press and be a point of contact for local broadcast and print media, to increase opportunities for Catholics to hear about CAFOD’s work, working with and through media volunteers where possible.
All staff are expected:
- To attend and contribute to regular Team, Group and CAFOD-wide meetings and briefings
- To participate in training and other activities as requested by the line manager
- To work as a supportive member of the team, providing cover for and training of other team members and volunteers as required
- To be accountable for the achievement of objectives set by the line manager
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves responsibility for people who will have contact with children, young people and vulnerable adults and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service).
Person Specification
Understanding our context
- A Understanding Catholic identity: detailed and sympathetic knowledge of the life, culture and structure of the Catholic Church in England and Wales, and an ability to work effectively within it; especially an understanding of parish community life
- B Understanding CAFOD: understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve.
- C Understanding international development: have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities
Working together
- D Managing ourselves: Strong interpersonal skills including an ability to develop personal relationships quickly and to inspire and convince others. Ability to be self-motivated and able to work in isolation at times.
- E Working with others: builds positive and fruitful partnerships particularly with volunteers; works effectively as part of a regional team to ensure sharing of good practice and shared workload; being willing and able to help other team members and be helped to achieve delivery of a regional team plan
- F Communicating: can communicate strongly CAFOD’s vision for community participation and volunteer partnership; share knowledge and information across CAFOD
- G Looking outwards: Collaborates with partners, supporters and donors to achieve the best balance between their objectives and CAFOD’s Mission
Making change happen
- H Managing resources: confident with analysing and using data for planning, monitoring and reporting: Proven planning, time-management and organisational skills
- I Achieving results: Ability and willingness to focus on achieving results, especially for the delivery of shared regional plans for community participation and income growth
- J Managing our performance: Ability and willingness to work to targets and achieve results
- K Taking the lead: Motivates others to get things done
Job-specific competencies
- A demonstrable commitment to volunteering and understanding of its potential as a force for change
- Experience of managing multiple stakeholders and relationships to successfully achieve objectives eg with clergy, stakeholders and a wide variety of volunteers.
- Experience of managing volunteers, including recruitment, retention, deployment and celebration.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.