Service Delivery Assistant Jobs in Liverpool

Overview

If you have experience of Business Development within a charity or people-facing role, this is a brilliant opportunity to develop your career with a fresh-thinking organisation. Royal Voluntary Service is an innovative charity who mobilise volunteers in every corner of Britain to support people in need, the NHS and Social Care systems. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections.

We are now looking for a Business Development Lead to join the Business Development team on a full-time, permanent basis.

The Role

As a Business Development Lead, you will work under the direction of the Head of Business Development to:

- Increase the number, range and value of contracts and services secured, in line with our strategic objectives
- Build and maintain a range of relevant partnerships to support the winning of new business
- Maintain up-to-date market and academic research available to the team on the CRM or other systems
- Develop and conduct effective business pitches to key decision makers and ensure that they are kept relevant by regular reviews and updates
- Lead on the preparation and writing of tender responses

Working Hours

This is a full-time, permanent role, working 35 hours per week.

What you’ll need

To be considered as a Business Development Lead, you will need:

- Demonstratable relationship and/or stakeholder management experience
- Sales conversations and sales conversion experience
- Financial modelling experience
- Experience of leading on business development opportunities across a charity
- A strong understanding of the Health & Social Care sector with the ability to identify business opportunities
- The ability to conduct PESTLE Analysis, research, and identification of opportunities for development
- Proven experience in preparing and writing successful tender responses
- To be educated to degree level or have experience gained within the voluntary sector or similar industry

What you get in return

We’re proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from:

- Salary of £41,970 per annum, plus car allowance
- 26 days’ holiday plus paid statutory Bank Holidays
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society

Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

How to apply

Please select the apply button shown to be taken through to the application process. You will need to answer some screening questions as well as uploading your CV. You will be contacted by a member of the team once your application has been reviewed.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

Dates to bear in mind

The closing date for this role is 21st December 2023. However, we reserve the right to close this vacancy early should sufficient applications be received.

Other organisations may call this role BDM, Business Development Manager, Sustainable Solutions Sales Manager, Regional Sales Manager, Regional Client Manager, Area Sales Manager, Territory Sales Manager, Regional Business Manager, or Development Manager.

Patient Engagement Coordinator

We’re looking for a motivated individual to lead the implementation of strategies and plans to improve the involvement and impact of patients and the public in and across the Greater Manchester Neurorehabilitation and Integrated Stroke Delivery Network (GMNISDN).

Position: S1100 Involvement Coordinator

Location: Home-based, Greater Manchester. Travel around Greater Manchester will be required as part of this role

Hours: Part-time, 25 hours per week (Flexible hours considered between 21 and 25 hours per week)

Salary: Circa £23,550 per annum (FTE £32,970)

Contract: This is a 12-month fixed term role from start date. This contract is funded, we currently have funding for 12 months.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 3 December 2023

Interview Date: 14 December 2023. Interviews will be held in person in Manchester. Location to be confirmed. 

The Role

This role is for a Patient and Carer Involvement Coordinator, hosted by the Stroke Association on behalf of the GMINSDN. 

Reporting to the Stroke Association Engagement Lead, and working closely with the GMNISDN managers, key responsibilities will include:

· Developing and enhancing the existing PPI initiatives including the patient and carer groups and strengthening their impact.

· Improving engagement with the clinical stakeholders and voluntary sector to develop more holistic, patient centred pathways of care.

· Increasing the opportunities for participation of underrepresented groups to help reduce health inequalities in stroke and neurorehabilitation services.

About You

You will have a proven record of:

· Embedding patient and public involvement practices into health services including designing and delivering inclusive activities.

· Building collaborative relationships using diplomacy and tact.

This Stroke Association based role will be putting people affected by stroke and neurological conditions at the heart of the GMINSDN, partnering with them to shape our work wherever their insight and expertise can add value.

You will:

· Be curious, with the ability to think differently and creatively.

· Share our commitment to enhance patient involvement.

· Have excellent knowledge of patient and public involvement best practice, with practical experience and the ability to ensure that everything we do is inclusive.

· Have strong strategic thinking ability.

· Have excellent project management and communication skills.

· Have a good understanding of the impact of health inequalities and how to ensure these are identified and addressed.

This role is based at home and will require regular travel across the Greater Manchester locality.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must reside in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV AND a supporting statement, of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Please state any preferences for flexible options in your covering letter.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Impact, Impact and Engagement, Engagement, Impact and Involvement, Patient Impact, Patient Involvement, Impact Officer, Impact and Engagement Coordinator, Community Engagement.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

West and South West Wales

 Would you like to join a service that makes a difference to older people in Wales?  As a Regional Project Officer you will help meet the Community Assistance Project objectives by overseeing the regional delivery of services, supporting the Regional Volunteer Officer and working closely in collaboration with local partners.

About you:

· You will be able to work with others to deliver successful projects and services.

· You will have experience of recruiting, managing and working with volunteers. 

· You will have experience of establishing and maintaining productive collaborations. Be able to negotiate at a range of levels both in and outside the organisation

· You will have experience of networking. 

· You will have knowledge of Issues affecting older people in Wales and barriers to accessing support.

· You will have knowledge of local services in the public or voluntary sector.

· You will have knowledge of diversity of the cultures, environments and communities in which older people and carers live. 

If successful you will:

 1. In line with local arrangements, undertake the recruitment, support / supervision and mentor/buddy the volunteers, and ensure they have appropriate Disclosure and Barring Service checks.

2. Ensure all prospective volunteers are inducted with project partners and have all the relevant training required including all aspects of person-centred helping, safeguarding, equality and diversity and inclusion as per local arrangements. 

3. Supervise and oversee all case work undertaken by the volunteers in the region.

4. Receive referrals for the project in the region, matching volunteers to the person needing the service and work closely with other members of the project team to ensure a high quality, timely and responsive service is provided to all older people referred to it. 

5. Work with regional partners, develop opportunities and publicise and promote the Community Assistance Project, including promoting and cascading information, including real-life examples of positive intervention through a range of methods and with a range of stakeholders. 

6. Oversee the processing of volunteer expenses in line with agreed policy and procedure 

7. Maintain accurate and up to date records relating to all aspects of the service in the region to provide for the effective monitoring and evaluation of the project.

8. Support programme evaluation through surveys and questionnaires.

9. Make onward referrals internally or externally to provide a holistic support package for service users.

 Great to haves:

· Ability to speak Welsh (Desirable)

What we offer in return

· Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward

· Flexible Hours Working Scheme

· Employer pension

· Generous life assurance up to four times your annual salary

· Healthcare cashback plan

 How do I apply for this role?

 Please send your CV and a covering letter explaining how you meet the criteria for this role. Your application will not be considered without the covering letter. 

Additional Information:

Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.

Age Cymru is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age Cymru politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Purpose

As we celebrate our 35-year anniversary, there has never been a better time to join our dynamic, friendly team working to further global health. As the HR and Operations Coordinator, you will work as part of the Finance and Operations team.

The HR & Operations Coordinator takes responsibility for all aspects of the administration for the charity, including supporting HR, Operations, and IT (with outsourced support) processes. This post plays a key role in ensuring the efficient management and upkeep of the charity’s office. It is a very exciting time of growth for the charity which will see an increase in staff resources.

Main responsibilities                                                                 

Human Resources

1. To be the first point of contact advising managers and staff including secondees on all general HR operational enquiries in adherence to THET’s policies and procedures, legislation and best practice.
2. Supporting Senior Management on complex disciplinary, grievance, capability cases.
3. Coordinating recruitment campaigns and supporting the team in implementing the 2024 recruitment plans.
4. To support the learning and development function and needs arising from the appraisals process including the administration and co-ordination of internal training programmes.
5. To ensure HR Records are up to date, accurate and compliant with legislation including administration of the online system to record absence (sickness, holiday TOIL).
6. Provide departmental reports to the Senior Management Team when required.
7. Provide the monthly payroll data and liaise with the external payroll service provider to provide the smooth running of the monthly payroll.
8. To promote equality of opportunity in relation to the duties of the post.
9. Supporting the programmes team with compliance in Country Offices.

Information Technology

1. To support the HR & Operations Manager in the on-going development of THET’s IT systems.
2. To support IT function and security of THET’s electronic records.
3. To act as the main point of contact for the outsourced supplier.

Administration and Facilities

1. To provide general administrative support to the HR & Operations Manager ensuring the smooth running of the organisation.
2. To coordinate the recruitment and onboarding plans and delivery for new staff,
3. To coordinate ongoing HR contract administration and changes.
4. To facilitate the purchasing of staff IT and other work equipment in line with budget.
5. To coordinate the monthly payroll communication and approvals
6. To arrange and service internal and external office meetings.
7. To be the first point of contact with shared working space (office) provider and ensure facilities are currently accessed and utilised.
8. Assist the HR & Operations Manager in resource planning for additional capacity for THET projects
9. To be the main contact for Health & Safety for the UK office, developing and implementing the health and safety policy and ensuring that staff comply with this.
10. Together with the HR & Operations Manager, ensure that THET has appropriate insurance cover.
11. To undertake any other duties that may reasonably be requested by the SMT commensurate with experience and THET requirements.

If this opportunity appeals to you, then please do apply by sending your CV and a cover letter through the application link by midnight on Tuesday, 5th December 2023. If you have any questions or you would like an informal chat about the role, please contact Justine Nola.

This post is UK based. Non-EC nationals will require current and valid permission to work in the UK

Location: Remote / Hybrid - with occasional travel to either London or Wareham, Dorset

Contract: Fixed Term Contract for 12 months

Hours: 37 hours per week (1fte)

Salary: Grade D, salary range £32,359 to £36,698, depending upon experience, plus 8% employer pension contribution

We are looking to hire a Senior Communications Officer to join our Communications and PR team to assist the development and delivery of the regional communications and PR strategy, ensuring Butterfly Conservation’s messages and campaigns are effective across all regions.

Working closely with regional teams and branches, you will have a passion for delivering engaging content with a good understanding of conservation and fundraising communications and PR. Proven exceptional written and oral communication skills are required, along with the ability to develop effective working relationships with both internal and external contacts.

If you are excited about the prospects of working for a leading wildlife charity, please read through the job description and person specification, to see if you have the right skills to join the team.

Candidates must have the right to work in the UK.

Closing date: Midday on Wednesday 13 December 2023

Interviews will take place on Friday 5 January 2024

We believe our work has never been more important.

Wildlife is in steep decline across the UK and over three-quarters of butterflies and two-thirds of moths are declining. We recognise it needs a great team with a wide variety of skills to tackle the problems facing butterflies, moths, and the environment.

Our staff and volunteers are proud to be part of Butterfly Conservation and are dedicated to making a difference to the environment we live in. We understand the importance of maintaining and expanding our expert and valued team of people and offer a range of roles located all over the UK, from the peat bogs in Scotland to the post room in Dorset.

You may also have experience in the following: Communications Manager, Communications Officer, Digital Officer, Membership Officer, Project Management, Internal Communications, CRM, Marketing Assistant, Marketing Executive, Marketing Officer, Communications Executive, Communications, Marketing Management etc.

REF-210 094

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Speakers for Schools believes that by inspiring young people to explore their ambitions (through our external speaker programme), facilitating access to high quality, 3-to-5-day experiences of the world of work, and supporting them to successfully seize employment opportunities, we can make a transformational difference to the lives of young people, their future happiness and prosperity. In doing so, we can help level the playing field into the world of work and support employers to diversify recruitment into the workplace.

This Coordinator role is key to the delivery of the Inspiration programme. Our online talks from our speakers and employer network help young people to realise their ambitions and discover the world of work. This is a new role within the Inspiration Team and will have significant influence on the overall impact and reach of the national programme.

Strategic purpose:

• Inviting employers/speakers to take part in our Industry Spotlight online talks for our network of schools and young people as agreed with the Head of Inspiration
• Securing commitments and driving forward participation as needed for the charity.

Engagement:

• Liaising with Business Development and the wider programmes team to agree timeframes and speakers as part of the programme
• Working with the Broadcast Coordinator to confirm dates/times as part of the online schedule of talks
• Arranging test and briefing calls with our employer network
• Working with our Marcomms team to highlight talks on socials
• Highlighting to our centralised Education Team upcoming career talks

Delivery:

• Hosting the Industry Spotlight online talks and working with Delivery Partners who will be technical support
• Daily updates of records in Salesforce CRM, tracking engagement and ensuring proper data management
• Working independently and swiftly on high-volume outreach and mobilisation within a structured programme plan to meet targets, as agreed and set by the Head of Inspiration
• Working independently and swiftly on high-volume outreach and mobilisation within a structured programme plan to meet targets, as agreed and set by the Assistant Programme Manager.
• Proactively manages stakeholder relationships, preventing or resolving any conflict
• Flexibility and a willingness to collaborate and help with any tasks the team require support for.
• Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development
• Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency
• Ensure safeguarding best practice is enshrined in all organisational activity.

Requirements

Essential

• Experience of working in social mobility, education, or careers programmes.
• Experience of coordinating stakeholder engagement to support programme outputs.
• Experience of coordinating the delivery of social mobility, education, or careers programmes.
• Excellent organisational skills and ability to learn quickly to ensure smooth delivery process.
• Excellent interpersonal skills and communication skills, with the ability to build and maintain relationships with stakeholders
• Enjoy being part of a team, with a ‘can-do’ attitude and flexibility to help with any tasks the team or management require support for.
• Excel at organising own workload and enjoy driving work forward independently. Excellent organisational skills, including the ability to work to tight deadlines, manage multiple demands and deliver high quality work
• IT literate and willingness to embrace new IT systems and technologies
• Ability to think strategically and can change operational tactics while still meeting larger objectives.
• Experience of working with educational establishments and familiarity of how schools and colleges operate.
• Results-orientated with a strong focus on achieving targets despite constraints and obstacles
• A proactive attitude with the ability to demonstrate drive, self-motivation and high levels of productivity
• Have a high degree of confidentiality and professional etiquette, whilst upholding the Safeguarding & GDPR frameworks

Desirable

• Experience of using CRM.
• Experience of working with employers to deliver talks/workshops
• Effective account management skills

Speakers for Schools Values

PASSION:  We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY:  We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY:  We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION:  We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY:  We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

Benefits offered at Speakers for Schools:

• 25 days annual leave plus bank holidays
• Morning of your birthday off
• Pension scheme
• 3 voluntary days per year
• Wellbeing programme
• Enhanced maternity/paternity/adoption package
• Subsidised office furniture
• Perkbox discounts
• £500 a year training allowance

Diversity at our core

Speakers for schools is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.

Disability Confident Employer

Speakers for Schools are glad to be Disability Confident Employers. This means that if you have a disability and you meet the minimum criteria for the role you will be invited to interview.

Please note that in certain recruitment situations, such as a high number of applications and seasonal and high-peak times, Speakers for Schools may limit the overall number of interviews offered to both disabled people and non-disabled people.

We usually ask for a CV and covering letter to be submitted as part of the application process. However, we understand that this is not always accessible to everyone, so we welcome video and phone call applications as alternative ways to apply. For additional information or support, please contact us.

How to apply:

Please apply as soon as possible submitting your CV and a one-page covering letter which outlines your specific interest and ability to successfully fill this role, as well as your salary expectations and current notice period.

Appointees are subject to a successful DBS check, as contact with young people is likely.

You must have the right to work in the UK to apply.

The closing date for this role is Monday 11 December at 8am