Service delivery lead jobs in bloomsbury, greater london

Legacy and In Memory Marketing Manager

Contract type: 7 Month, Fixed term contract, Full Time, 35 hours per week

Location: London, UK subject to the right to work.

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role. 

Salary: £44,168 - £46,493 per year with excellent benefits

About WaterAid

Want to use your skills in fundraising and marketing to play a vital role in making clean water, decent toilets and good hygiene usual for everyone everywhere?

We need creative and insight led people. In return, you will be encouraged and empowered to be yourself at your very best.

Join WaterAid as our Legacy & In Memory Marketing Manager to inspire supporters to add water to their will and help millions of people to thrive thanks to the life-changing power of clean water for generations to come. Change starts with water – change starts with you.

About the Team

The WaterAid Legacy & In Memory team is responsible for increasing supporter and public awareness and consideration to give a gift in their will and/or an in memory gift. We deliver an audience led communication programme using diverse channels and products. The team deliver supporter journeys, engage staff in the cross promotion of gifts in wills and in memory giving and all aspects of legacy gift case management. We contribute to 14% of WaterAid’s voluntary income, meaning you’ll be a vital part of helping us reach even more people with life-saving clean water. 

About the Role

As our creative, innovative and data led Legacy & In Memory Marketing Manager, you will be responsible for developing and delivering WaterAid’s legacy and in memory fundraising programme with the support of the Legacy and In Memory Marketing Officer. You will deliver multi-channel campaigns across TV, digital, direct mail, email and events to raise awareness of gifts in wills, generate legacy enquirers and create inspiring journeys to nurture and engage legacy and in memory supporters.

In this role, you will plan, manage and execute multi-channel campaigns across the marketing funnel, as well as work with the Legacy and In Memory Marketing Officer to deliver exceptional stewardship, through personal communications and events, to our committed supporters.

You’ll also: 

• Be responsible for using data, analysis and insight to innovate and maximise both existing campaigns and seek to test new audiences and channels that meet specific objectives within the LIM Team plans
• Undertake Project Management responsibilities required for the successful and timely delivery of multiple channel campaigns – including delivery of the award-winning legacy consideration campaign What Jack Gave across TV and digital
• Manage, coach and motivate the Legacy and In Memory Marketing Officer to deliver their campaigns.
• Manage relationships with external agencies and suppliers to ensure the effective and timely delivery of campaigns 
• Operate a rigorous test to learn methodology, regularly monitoring, evaluating and analysing campaigns

Requirements

You’ll be passionate about using your experience in fundraising and marketing to make a difference by creating inspiring and supporter-led communications that effectively raises consideration for legacy giving and uncovers new legacy prospects and legacy pledgers.

To be successful, you’ll need: 

• Proven experience in direct marketing – print and digital
• Experience of leading and motivating internal and external stakeholders
• Experience of developing and implementing multiple channels campaigns
• Experience in monitoring, evaluating and analysing complex campaigns to improve performance and manage expenditure budgets
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we also prefer you to have:

• Experience of legacy or in memory fundraising

• Experience of innovation and new product development
• Experience of developing and implementing supporter journeys across multiple channels

Closing Date: Applications will close 12:00Pm UK Time on Monday 23 June. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening:

To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

A rare and exciting opportunity to support the fundraising and strategic development of a wide range of Charities in the UK, as part of a friendly and supportive consulting team.

Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, our services range from grant and contract bid writing and review, to developing fundraising strategies, developing M&E frameworks and undertaking project and programme evaluations. We also offer a range of strategic support, mentoring and training. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.

We are seeking an exceptional fundraiser who can offer a strong track record of driving organisational growth in the voluntary sector. Multi-year experience in two or more of the following core service areas is essential:

• Achieving major grant funding from trusts, foundations, lottery distributors, public sector agencies or similar.
• Planning and developing successful contract tender submissions.
• Planning and developing successful fundraising strategies and action plans.
• Major Donor, Legacy or Corporate fundraising strategy and delivery

The role is varied and interesting - managing a portfolio of clients and supporting them directly or strategically with their fundraising, impact evaluation and organisational development. Our consultants are all employees and we work closely together as a supportive team, sharing and developing skills and knowledge. We anticipate the appointee may not hold experience across all core areas of our services. We will enable the appointee to focus on projects that play to their strengths and experience and provide further support and training as necessary.

Based from home (must be UK resident), with ad hoc client and team meetings/socials (all travel paid), mostly within England. All IT equipment provided. Full-time or part-time (minimum 0.8 FTE - 28 hrs).

Benefits include: 24 days paid annual leave (pro rata), 5% employers pension contribution, potential cash / annual leave bonus, CPD budget and paid CPD time + lots of opportunity to learn from our experienced consultant team.

Please note that applications will only be considered where the screening questions are fully completed.

Here's what some of our team say about working for Charity Fundraising Ltd:

"I don’t think I have ever worked with such a nice bunch of people, everyone has been very welcoming, supportive and just all round lovely" 

"I really enjoy working for CF because I get to work independently with a diverse range of interesting clients, and am also part of a great, supportive team - best of all worlds!"

“Supportive and fun team; and great to learn new ideas from others fundraising skills, knowledge and expertise”

"I love being part of such a passionate, professional team and who prides itself on building close working relationships with each other and with our clients."

Smart Works is looking for a Head of Data & Impact to play a pivotal part in ensuring that Smart Works is a data-driven organisation, where insight and analysis underpin strategic decision-making and service delivery. 

At its core, this position is responsible for overseeing the how the charity measures impact. The successful candidate will lead on management of the charity’s central database—used across all centres—to manage client, volunteer and referrer information. This includes coordinating system updates, working with external contractors, and maintaining data integrity and functionality across the board.

For full details, please see the Job Pack attached. The closing date is midnight on Sunday 15th June with first round interviews taking place virtually on Friday 20th June, and second round interviews taking place in London on Wednesday 25th June.

To apply, please submit your CV and answer the following questions via our recruitment portal:

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of delivering transformational change to digital processes or data systems? How have you ensured efficient and effective outcomes? (Max 350 words)
• Why do you think you are well suited to the role of Head of Data & Impact? (Max 350 words)
• Is there anything else you would like to share at this stage? (Max 150 words).

The College is seeking to appoint a Safeguarding Administrator and Deputy DSL to support the delivery of high-quality pastoral care in the School, liaising with and working alongside the pastoral care team. The Safeguarding Administrator will be a Deputy Designated Safeguarding Lead and will liaise with external agencies as required.

The successful candidate will provide a high level of comprehensive administrative support for the safeguarding and pastoral care team. You will be a competent IT user with excellent communication and interpersonal skills.  The ideal candidate will be highly organised along with  time management skills and the ability to prioritise and react with competing demands.  Familiarity with current safeguarding and child protection legislation in the UK would be desirable as well as experience of working within a multi-agency or educational environment.

The College offers a competitive salary, pension membership with life assurance cover, generous school fee discount, private health plan and other lifestyle benefits.

The School is committed to the principles of equal opportunity, diversity and inclusion. We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community.

Further details and application pack can be downloaded via our website.  Applications must be made via the Epsom College Application form. 

Closing date 20th June 2025

The post is exempt from the Rehabilitation of Offenders Act and as part of the selection process a criminal check by the Disclosure and Barring Service will be required. Epsom College is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Bipolar UK is the only national charity dedicated to supporting individuals affected by bipolar, including carers and families. We're launching an exciting new lottery-funded project in Northern Ireland to expand our peer support network.

As Senior Volunteer Co-ordinator, you’ll play a central role in growing and supporting our network of local support groups. You’ll recruit, onboard and induct volunteer co-facilitators, ensuring a welcoming, inclusive experience. You’ll supervise and support volunteers, helping them develop skills and confidence to deliver safe, effective peer support—whether online or in-person.

Key responsibilities include:

• Supporting the set-up and running of new support groups across Northern Ireland.
• Providing ongoing training and practical assistance to volunteers.
• Collaborating on the promotion of groups and services with internal teams and external partners.
• Ensuring compliance with safeguarding, GDPR and internal policies.
• Promoting Bipolar UK’s self-management courses and psychoeducation resources.
• Representing the charity within communities and building partnerships with local mental health services.

This is a varied, hands-on role ideal for someone with strong communication skills, experience supporting volunteers, and a passion for peer-led mental health support.

Applicants must be based in Northern Ireland due to the requirments of the role.

Salary: £28,000–£30,000 | Contract: 2-year fixed term (extension subject to funding)
Location: Home-based in Northern Ireland, with occasional travel to London. 
Hours: Full-time (35 hours/week)
Reporting to: Services Manager – Groups

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Senior Mental Health Advocate – Neurodiversity Specialist

Salary: £29,000- £32,000

Location: Advance Head Office Hammersmith & Women’s Centres across London, with co- location at HMP Bronzefield

Hours: 35 Hours per week

Contract: Fixed Term – 31st March 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

This is a great chance to be a part of a service working alongside the Healthcare & Education Department within HMP Bronzefield to identify and support women who are identified as being neurodiverse and will be returning to the community. Of that cohort, the Advocate will focus support on women with a mental health need and improve their transition into the community, with ongoing community support; including collaborating with other healthcare professionals to their develop support plans.

The Senior MH Advocate will work in a multi-disciplinary way, including attending the weekly complex case meeting and/or the Safety Intervention Meeting (SIM) as appropriate, they will act as a specialist member of the wider Minerva Criminal Justice Service - London team, to facilitate a pathway for women with complex needs including mental health and neurodiversity needs. The Senior Advocate will create a link between prison and the community, helping women to navigate support services and to positively re-integrate into their community upon release. They will co-design a person-centred support and action plan with women accessing support, enabling to support them to address their needs and any risks. The role will combine a casework- based approach, along with a signposting and advice service for the women.

The Senior Mental Health Advocate will be based in the community and will provide a drop-in service (1-2 day per week) in HMP Bronzefield to support women who are close to release. The role will also include line management of other advocates such as; Specialist Prison & Probation Advocates who will be based in the prison and the Loss & Bereavement Worker who will be providing support in the prison as well as in the community.

A car may be desirable for this role, though not essential

About You:

To be successful as the Senior Mental Health Advocate you will need the below experience and skills:

An excellent understanding of mental health, neurodiversity needs violence against women and girls and its links to women in the criminal justice system

Experience of managing/supervising a team of advocates/caseworkers – and leading a team to achieve targets & outcomes as well as appropriately managing and leading the team on any safeguarding concerns/incidents.

You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.

You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications 08 June 2025

Interviews taking place w/c Monday 16 June 2025

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Location: Diocesan House, Causton Street, London (Hybrid)
Contract: Full-time (35hrs/week)
Salary: £31,500 FTE 

DBS requirement: No DBS Required 

The Diocese of London is looking for a proactive and organised HR Officer to join our dedicated People team. This role is ideal for someone with strong administrative experience, a positive attitude, and the ability to communicate clearly and confidently. 

Working collaboratively across the full employee lifecycle, you’ll support teams throughout the organisation, helping to foster a culture of care, professionalism, and inclusion. If you’re quick to learn, passionate about best practice, and aligned with our mission, we’d love to hear from you. 

This is a hybrid role based at our Causton Street office in Pimlico, with a minimum of three days in the office each week. 

What You’ll Be Doing: 

• Coordinate and administer all stages of the employee life cycle
• Manage HR systems and ensure compliance with GDPR
• Lead on recruitment administration and support interview processes
• Deliver engaging HR inductions for new starters
• Coordinate training logistics and maintain learning records
• Support monthly payroll processes and address related queries
• Maintain accurate employee data and produce regular reports
• Contribute to HR projects and team initiative 

Who We’re Looking For: 

Essential 

• Strong administrative experience and excellent attention to detail
• Proven ability to coordinate workflows and meet deadlines
• Solid IT skills (Microsoft Office Suite)
• Ability to communicate clearly in spoken and written English
• Right to work in the UK

Desirable 

• Experience in a values-driven or not-for-profit organisation
• CIPD qualification or working towards one
• Knowledge of safer recruitment practices

Please refer to the attached Job Description for the full details on Person Specification. 

About the London Diocese Fund (LDF) and the Diocese of London 

The Diocese of London is the group of Church of England organisations located in London, north of the River Thames. It is overseen by the Bishop of London and is made up of parishes, schools, chaplaincies, missional communities, and other organisations across 18 Boroughs.

The London Diocesan Fund (LDF) is the main charity that supports the work of the Diocese as a whole by generating income, providing a wide range of services and paying and housing its clergy. This is a great opportunity to join an organisation that truly supports and engages with the communities that it serves.

Safeguarding Statement 

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Therefore, all our recruitment campaigns are run using safer recruitment procedure 

Equality, Diversity, and Inclusion 

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. 

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. 

To apply: 

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions. 

Interviews  

Interviews will be held in person on 18th and 19th of June. 

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

The London Diocesan Fund (LDF) is seeking an Area Director of Ministry (Two Cities) to play a key role within the Ministry team, based from The Old Deanery. 

Job Summary 

The Two Cities Area Director of Ministry is a member of the Two Cities Area Team, responsible for providing visionary leadership and ensuring good management of key ministry initiatives. Specifically, the postholder oversees fostering vocations to lay and ordained ministries, directing ordinands, supervising post ordination training, overseeing clergy ministerial review, development (MDR), and training and facilitating lay training programmes. As a member of the Two Cities Area Team the Area Director of Ministry, working closely with the Area Archdeacons, will also contribute to strategic planning and implementation of ministry objectives within the Area.

Job responsibilities 

Develops Vocations and Support Ordinands  

• Organises events to equip and inspire both lay and ordained vocations. 
• Collaborates with clergy/churches to nurture a diversity of vocations. 
• Leads the AADO team overseeing candidate discernment and ordinand training. 
• Supports ordinands through training, collaborating with TEIs. 
• Organises the UBT for the Two Cities Area. 

Manages Post-Ordination Training, CMD and IME2

• Oversees Area post-ordination training programs with Stepney Area (IME2). 
• Plans Area ordination retreat and service with Stepney Area. 
• Manages the curate placement process and oversees curates’ reviews for the Two Cities Area. 
• Organises induction and training events for clergy and LLM development. 
• Facilitates Area training events (including Clergy Study Days and Area Conferences) 
• Oversees the Two Cities Area process of Ministerial Development Review (MDR) 
• Ensures regular communication about training opportunities and oversees grants. 
• Participates in and delivers diocesan and national training programmes. 

Lay Training

• Ensures high-quality training for lay ministers. 
• Communicates training opportunities within and beyond the diocese. 

Collaborates & Communicates

• Participates in regular meetings with the Area Staff Team. 
• Works with Diocesan Director of Ministry and within Diocesan Ministry Team. 
• Works with other ADMs, DDO and participates in diocesan initiatives. 

Team Leadership

• Recruit, manage, motivate, and develop direct reports, promoting continuous learning and collaborative working. 
• Undertake other duties commensurate to the role.

Please refer to the attached Job Description for the full details on the main responsibilities. 

Person Specification 

Essential 

• Experience of Ordained/Lay Ministerial strategic planning
• Experience of teaching/training theology or ministry 
• Is a practicing Anglican  
• Demonstrate good conflict management skills
• Experience of fostering vocations
• Significant experience in effective parochial ministry
• Experience managing/supervising a team
• Strong verbal and written communication
• Willingness to flexible working
• Right to work in the UK
• A commitment to professional development
• The person will require an enhanced DBS check

Desirable 

• Is ordained
• Knowledge of the New Diocesan Discernment Process
• IT proficiency (MS Office suite)
• Knowledge of IME2 provision

Please refer to the attached Job Description for the full details on Person Specification. 

About the London Diocesan Fund 

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people. 

Equality, Diversity, and Inclusion 

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. 

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. 

Safeguarding 

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. 

Benefits of working with us 

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits: 

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured                            
• Up to £100 for eye test and contribution to spectacles                      
• Two additional paid days for community volunteering

Interviews will be held in-person on 10th July 2025.

Role and Responsibilities

Housing and Service Delivery

• Provide strong and effective support to residents in Acorn House that focuses on their strengths and goals, and is delivered in a personalised way and within a framework of active engagement and co-production

• Developing and reviewing support plans that reflect the interests and aspirations of residents

• Induct new residents in line with the service’s policies and procedures and support them to continue in their journey towards recovery from addiction

• Carry out assessments of those referred to Acorn House, and induct new residents

• Ensure the fundamental needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance around benefits, and alcohol and drug testing (to help maintain an abstinent environment)

• Deal with the immediate support needs of residents as appropriate, providing crisis intervention where necessary

• Support residents in addressing physical and mental health issues, including liaison with primary and secondary health teams

• Ensure residents are supported through court or welfare rulings (if necessary)

• Ensure effective and compliant administration of resident data using a bespoke Salesforce- based platform (In-Form)

• Ensure Housing Benefit and Services Charges are collected and managed effectively 

• Be flexible and responsive to the changing needs of the service, ensuring high quality support is provided

• Ensure each resident’s support plan is written, monitored and reviewed as appropriate to reflect their changing needs and development

• Ensure residents progress and engage with other SCT programmes (when required)

• Ensure conditions and requirements relating to any contracts or management agreements are applied throughout SCT’s services

• Work effectively as part of a team, attending team/ staff meetings and making a positive contribution to the development of the team and wider SCT services

• Effectively control and manage financial records appropriate to the duties of the post (petty cash/rent) 

• Participate in a feedback culture for continuous improvement

• Promote social inclusion, supporting residents to access all benefits available to them

• Support residents with physical and mental health issues, including liaison primary and secondary health care services as required

• Ensure all repairs and maintenance needs are raised

Monitoring and Evaluation

• Maintain accurate records of residents on In-Form

Operational Support

• Comply with Health and Safety, including but not limited to any fire maintenance, risk assessments and complete room checks and raise any risks to the Supported Housing Manager

• Ensure equipment of all applicable facilities is in good working order

• To provide an on-call/out-of-hours service when required

• Carry out other duties as may reasonably be required 

Special Conditions

• This post requires the holder to work varying shifts between 08.00 am and 8.00 pm and participation in the call rota system (for which an additional allowance is paid)

• The post-holder is required to work weekends as part of a rota and Bank Holidays when required

• On occasions you may be requested to change your rota to ensure the requirements of the service are covered

• In accordance with the guidelines on Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Supported Housing Manager

ID: 1476

Deputy Head of HR, Human Resources
Family Action Head Office, London (N1) with hybrid working
37 hours per week (full time)
Grade 4 (upper) point 34-38: £42,140 - £46,240 per annum* (plus £3,827 Inner London Weighting if London based or £480 if home-based)
Permanent contract

We are flexible on hours of work and where this work is done. This role can be based in our London office (N1) with hybrid working but can also be done part-time and/or from home. If home-working is agreed, the ability to travel semi-regularly to London (i.e. around once per month) is desirable but not essential.

Family Action & the Role’s Impact:

At Family Action, we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

In this newly created Deputy Head of HR role, you will lead our Business Partnering & Advisory function by developing the HR Business Partnering model, managing a team of HR professionals, and ultimately embedding excellent people management practice across the organisation. You will also have a direct business partnering relationship with Relate at Family Action; providing strategic advice, coaching and operational HR support to senior managers, to support culture change post-merger (in January 2025).

If you have significant experience managing complex employee relations and organisational change processes (including TUPE and large-scale restructures) and leading a team of HR professionals, we would like to hear from you. The ability to think strategically while also delivering operationally, alongside strong influencing and coaching skills will make you an ideal candidate.

We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. If you don’t feel confident applying because you don’t meet every single requirement on the Person Specification – please don’t let that stop you; we want to hear from you. We encourage you to use the application to highlight what you can bring to the role – your skills, knowledge, and experience as well as your values. At Family Action our 4 core values are incredibly important to us and underpin all we do. We are a 'people focused', 'can-do' organisation, which strives for 'excellence' in all we do and operates with 'mutual respect'.

Benefits:

- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jab vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

Closing Date: Sunday 22nd June 2025 at 23.59 pm

For direct queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working arrangements, please email Katie Milne, Head of HR. Contact details can be found when you click the 'Redirect to Recruiter' button.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an in-person interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Please note that we will be reviewing applications as they come in. We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to submit your application without delay. We are also ideally looking for a candidate who can join us as soon as possible (i.e. on a short notice period), however if that is not your situation please do not hesitate to apply as applications will not be assessed on this basis.

About Us:  

Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support. 

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role:

• You will manage a small team who provides vital support to people experiencing homelessness.
• You will have knowledge of statutory and non-statutory housing pathways and the ability to support your team with case work management. ​
• You will utilise your organisational and time management skills to ensure the smooth running of service.
• You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
• You will support the development of the team and ensure that you are delivering a solution-focussed and strength-based approach.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.  

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area

Working pattern: Remote work with regular travel required. You will deliver a face-to-face service to clients in their own home or safe meeting place within the South West area.

Deadline for applications: 2nd July 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake has been supporting victims of road carnage for 30 years, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly.

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable.

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes.

What we offer:

-  A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

-  Birthday day off

-  Flexible working (Wednesday must be a working day, choose the other 2 days and adapt your working pattern to suit you as long as you complete your hours between 8am-6pm Mon-Fri)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Clinical supervision and excellent support

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, any type of casework or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with:

- frontline support service experience

- a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses)

- experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.

- research and advocacy skills – you will reach out to other organisations to support your cases where required

- competent I.T skills for remote work

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma.

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Apply now: If you're up for a new challenge and have the skills, apply now. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Ascension Community Trust (ACT) is a much-loved community-based charity in Custom House, Newham.  We deliver a range of projects including Newham District Foodbank (a Trussell Trust foodbank run by ACT and two community partners), welfare benefits advice, immigration advice, ESOL classes, work with adults with learning difficulties, as well as work with children, young people and their families.

This an exciting time for the programme with a SEND school being built next door to our centre, and with established relationships with several care homes – we expect that this programme will go from strength to strength.

The programme currently consists of:

• Inclusive Art Group
• Supported Volunteering
• Weekly Community Meal
• Gardening Project with children from a local SEND school.

You will have the leadership skills to support a small team of sessional staff. You will be at ease in relating to adults and children with learning difficulties as well as their parents and carers. You will be passionate about the well being and integration of people with learning difficulties with an understanding of their needs.

Christian belief is not a requirement of the role; however, it is essential that the successful candidate will be comfortable working in sympathy with our values.

If you share our values and want to make an impact within Newham, then we look forward to hearing from you!

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Benefits and Debt Worker

Salary: £28,000 - £32,000

Location: Hammersmith

Hours: 35 Hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

We are recruiting for a talented Benefits and Debt Worker who has a background in supporting women or children who have experienced domestic violence to make a genuine difference to the lives of survivors. We believe in empowering women and girls to lead safe, non-violent, equal lives and you will play a key role in helping us deliver vital services to those who need them the most. As a Benefits and Debt Worker you will provide service users with advice and support on finance and debt. Carrying out comprehensive assessments, via phone and face-to-face, and you will provide advocacy and support that empowers survivors primarily during crises and in the short term. You will also proactively work with other agencies on the service users’ behalf. You will hold a caseload of survivors and work as part of our duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.

About You:

To be successful as the Benefits and Debt Worker you will need the below experience and skills:

You will have the ability to encourage user engagement with the service through proactive contact. Maintain project logs and collate data from the logs for Team Managers. Proactively assess the needs and safety of any children that women using the service may have. Bring your experience of providing benefit, and debt advice and successfully, managing high numbers of calls and/or cases and have a solid understanding (possibly experience) of supporting women who have experienced domestic violence, forced marriage or ‘honour-based violence.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: 1 June 2025

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.