Service delivery lead jobs in Dublin 2, county dublin

Summary

The NCIs are embarking on a strategic initiative to plan and scope a new SharePoint solution. We are seeking an experienced SharePoint Project Manager to join on an initial 6-month Fixed Term Contract to lead the discovery, design, and early planning stages of this business-critical project. This role sits within the Technology Services department, reporting to the Head of IT Portfolio. We are a busy and close-knit team, working across the NCI's to deliver IT solutions and services, as well as project and programme delivery.

This role is central to designing a SharePoint framework that aligns with the needs of multiple departments-each with distinct workflows and operating models. Success will depend on tailoring the solution to these differences to drive adoption and deliver tangible business benefits.

As a Project Manager we expect you to plan, develop, deliver and implement IT and Business Change projects to time cost and quality through the whole project lifecycle. This will include business case and requirements definition support, extensive project planning, financial/budget management, project controls, governance tasks, monitoring, resource management, scope, procurement, 3rd party and stakeholder engagement, people management, reporting, facilitating project teams and project Boards and compliance with change operating models.

Key Responsibilities

• Lead the planning, scoping, and documentation phases of a new SharePoint solution across multiple business units.
• Conduct stakeholder engagement activities to gather business requirements, current pain points, and operational nuances.
• Design a SharePoint solution blueprint that accommodates bespoke needs of each department while remaining scalable and manageable.
• Develop a roadmap that includes phased implementation, adoption strategies, and business change considerations.
• Ensure alignment with best practices in information governance, data retention, and security compliance.
• Drive business buy-in by clearly communicating the value and day-to-day benefits of the new solution.
• Work closely with technical teams to define system architecture, integration needs, and data migration requirements.
• Collaborate with senior leadership, change managers, and internal comms teams to support culture change and adoption.
• Report regularly on project progress, risks, and dependencies using a variety of project toolsets.
• Embed change management principles to support successful rollout and long-term sustainability.

• A market rate salary, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

Action in rural Sussex is seeking a customer-focused, friendly Project Support & Communications Officer to join our expanding community buildings team. 

Action in rural Sussex (AirS) supports rural communities across Sussex to be vibrant and diverse places in which to live and work. Community spaces play an important role in these local communities. They build community cohesion and resilience, support the health and wellbeing of residents, help overcome social isolation. contribute to the creation of vibrant local economies, and reduce carbon emissions by providing services and activities locally, and reducing their own carbon footprint.

Most community buildings are charitable, run mainly by volunteers who need a wide range of skills and knowledge to run a successful and sustainable community space. Our Community Buildings Service supports volunteers and hall managers by providing networking opportunities, training, newsletters, an online forum, and bespoke individual advice and support.

This is an exciting time for the service as we look to expand its reach and further develop our offer. The Project Support and Communications Officer will work closely with our Senior Community Buildings Adviser to support the delivery and development of the service across Sussex. You will be the first point of contact for enquirers, helping subscribers to the service to access our platforms. You will help to plan our training and events programme and provide administrative and logistical support. You will also manage communications and marketing for the service, including monthly newsletters, website updates, email communications and social media, and take the lead on updating and developing our CRM.

We welcome applications from individuals with strong organisational and IT skills, the ability to write lively, readable newsletters, web and social media content, experience of using CRMs to manage contacts and report to funders, and a strong focus on ensuring we provide an excellent service to community buildings.

If you share our vision of active, thriving rural communities, full of choice and opportunities for everyone, regardless of their circumstances., then we would love to hear from you. 

How to apply  

Applications must be via our application form which can be found on our website using the links provided. CVs will not be accepted. 

Please note there are two positions available: 1 Permanent and 1 Fixed Term Contract (12 Months)

Location: Office Based - London (Southwark) (due to the nature of this role, it cannot be offered on a home-working or hybrid basis)

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people?

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes.

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.
• Provide phone cover to the Supporter Care team as required.
• Provide reception cover to the Supporter Care team as required.

Donations:

• Accurately code donations received, ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.
• File and archive financial data, while adhering to strict audit controls.

Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch.
• Contribute to ongoing enhancement and improvement of supporter thanking

Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy.
• Ability to communicate professionally with supporters, from individual givers to religious communities.
• Displays excellent written and verbal communication skills.
• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria

• Experience with CRM software/ database

Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

Role Context

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.

We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

 

Role Purpose

The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.

The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.

The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.

 

Main Duties and Responsibilities

· Facilitate carers drop-ins in venues across Salford, including but not limited to hospital sites (both on wards and public areas), community venues (such as Gateways) and high footfall locations.

· Provide one-off, solution-focussed appointments to address the immediate needs of carers identified in the community or at the point of referral.

· Create networking opportunities throughout all wards of Salford to publicise the service and build/ maintain relevant partnerships.

· Complete Statutory Carers Assessments.

· To be able to travel to various locations in Salford, at times multiple locations per day – often carrying service promotional materials. Salford is a large city covering 37 sq. miles.

· Create and run exciting events and support groups for carers, organisations and stakeholders to attend.

· Create and deliver service presentations aimed at carers, to communicate the support and opportunities available from the service.

· Create and deliver service presentations aimed at community groups, educational bodies and organisations to raise awareness of how to identify and support carers, and to increase the visibility of the service.

· Develop ways to identify carers across Salford and let them know about support available to them and their needs.

· Invite Carers to be involved with the service and help us to coproduce/ codesign our service offer.

· Get to know Salford’s diverse communities and organisations, providing culturally appropriate information and support.

· Promote Carers Rights to carers, Salford’s communities and relevant organisations.

· Maintain a clear record of work completed by note taking and recording on our recording system.

· To meet regularly with line manager for supervision.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an Enhanced DBS check.

Race Against Dementia is a global charity founded by three-time Formula 1 World Champion Sir Jackie Stewart OBE to find preventions, treatments and cures for dementia – faster.

We fund and support pioneering early-career scientists around the world, giving them the tools, mentoring and Formula 1-inspired mindset to accelerate breakthroughs. From the UK to the USA, Australia to South Africa, our researchers are rethinking how dementia research is done – applying data science, AI and engineering to neuroscience in bold, collaborative ways.

This role sits within Race Against Dementia’s small, dynamic Fundraising and Marketing team, which raises income in the UK from individuals, major donors, trusts and foundations, and community fundraisers. The team works closely together to build awareness, inspire support, and deliver exceptional experiences for our donors and supporters.

Purpose of the Role

The Fundraising Officer plays a key role in delivering Race Against Dementia’s fundraising and marketing activity, helping to grow income and strengthen supporter relationships. The role combines operational excellence with creativity: managing systems, data and platforms to ensure effective delivery, while producing engaging content and stories that inspire action.

Duties and Responsibilities

Marketing and Communications

• Manage incoming communications to the fundraising team, ensuring timely, professional responses
• Maintain the CRM with up to date and accurate supporter information, and act as organisational lead on CRM best practice and management
• Set up dashboards and reporting systems in the CRM to monitor donor behaviours and patterns Provide regular updates and reports to the fundraising team on supporter behaviours, channel performance, trends etc. to inform strategy

Fundraiser communications and events

• Act as first point of contact for individuals and organisations fundraising for the charity
• Record and track all fundraising events and activities, implementing communication plans to welcome, support, and thank participants
• Work with the Public Fundraising and Marketing Lead to build digital and automated onboarding and stewardship journeys for community fundraisers
• Oversee the delivery of excellent stewardship for community fundraisers through responsive support, proactive communication and effective use of automated journeys to enhance their experience and results
• Build strategies to maximise fundraiser income, including targets, incentives etc.
• Lead on the planning and execution of fundraising engagement events, optimising the on-site experience and income generation potential.
• Support and coordinate fundraising volunteers for key engagement events, building a stewardship programme across the year

Fundraising Operations

• Manage our major fundraising platforms (e.g. Just Giving) to ensure data accuracy and compliance
• Support the management of our legacy and in memory donations, delivering thoughtful and sensitive  supporter communications
• Work with the Finance Manager on monthly direct debits and income reconciliation.
• Undertake research to identify new supporter, donor, trust/foundation and HNW prospects aligned with our mission

Logistics and Administration

• Maintain records of fundraising materials and merchandise, reordering stock as needed.
• Oversee the relationship with the fulfilment house to ensure smooth delivery of goods and supporter packs
• Track and manage auction items and raffle prizes, monitoring usage and income
• Support the delivery of key Race Against Dementia events, providing logistical support and ensuring excellent supporter experiences
• Maintain team calendars, campaign planners, and shared resources to support smooth team operations

St Peter’s Hospice is seeking a passionate and dynamic Hospice Neighbour Engagement Manager to lead a community-based project that brings vital social and practical support to patients in their own homes.

This is a unique opportunity to make a real difference by building and nurturing a network of volunteers who provide companionship, reduce isolation, and help patients maintain independence and dignity.

You’ll be at the heart of developing and growing the Hospice Neighbours project, ensuring it meets the needs of patients, carers, and volunteers while championing our values of Excellence, Compassion, Respect, Passion, and Collaboration.

What You’ll Do

• Lead & Develop: Shape and deliver a safe, effective, and sustainable service aligned with hospice values.
• Volunteer Engagement: Recruit, train, and support volunteers, fostering a strong and motivated community.
• Patient & Carer Support: Assess needs, match patients with volunteers, and ensure sensitive communication.
• Partnership Building: Collaborate with healthcare professionals, referral partners, and community stakeholders.
• Safeguarding & Compliance: Ensure best practice in risk management, safeguarding, and data protection.
• Champion the Project: Act as an ambassador for St Peter’s Hospice, raising the profile of Hospice Neighbours.
   

About You

We’re looking for someone who is:

• Experienced in overseeing project results, tracking progress, and driving improvement to agreed KPIs
• Experienced in project management, volunteer coordination, and community engagement
• A strong communicator with excellent relationship-building skills.
• Compassionate, organised, and motivated to make a positive impact.
• Confident in leading, coaching, and inspiring others.
• Knowledge of safeguarding practices

What we can offer you:

• Full time, 37.5 hours, Monday - Friday
• Permanent position
• Salary of £35,000 per annum

Interview Date: 16th January 2026

We know sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't tick every box. If you're excited about working for us, and have most of the skills or experience we're looking for, please go ahead and apply. You could just be what we're looking for!

We will review applications as they come in and therefore, we may close the vacancy before the closing date, so candidates are advised to apply early.

All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this. 

Job title: Fundraising Officer

Responsible to: Fundraising and Communications Manager

Location: Hybrid (minimum two days a week in Oxford office for full time)

Hours: Full time (35 hours a week) / Open to considering part-time (28 hours a week) dependent on experience.

Salary: £28,500 – £32,000

About the role
We are seeking a proactive, enthusiastic, and highly organised Fundraising Officer to support our individual giving, community fundraising, and small trusts and foundations activities. The Fundraising Officer will manage individual and community donor activities, and the donor database to support thanking, stewardship and targeted donor engagement. They will also play a key role in monitoring the impact of our fundraising activity to ensure continuous improvement and income growth.

This is a dynamic, hands-on role for someone who is creative, collaborative, and enjoys working across a diverse range of tasks.  They will be enthusiastic and keen to generate new ideas that strengthen supporter relationships and deliver impactful fundraising.

Main duties and responsibilities

Individual and Community Fundraising

• Work with the Fundraising and Communications Manager and Communications Coordinator to develop and deliver three - four individual giving appeals at year (digital and offline) to increase income.
• Monitor and analyse appeal performance to inform future activity.
• Support wider donor acquisition, retention, and upgrade strategies through data-led insights.
• Work closely with colleagues in communications and service delivery to create compelling fundraising content and impact stories.
•  Act as the main point of contact for community fundraisers and local events, offering guidance, support materials, and encouragement. Work closely with Communications Coordinator where needed.
• Lead on the promotion and recruitment of participants for sponsored challenge events, particularly the Oxford Half Marathon.
• Research charity of the year opportunities amongst school and local businesses and support applications as required.
• Build and maintain strong relationships with local community groups, schools and faith communities.
• Confidently represent the organisation at community events and manage a pool of volunteer speakers.
• Use our CRM (Donorfy) to ensure accurate and up-to date relationship management records.  

Donor Stewardship and Prospect Research

• Ensure all donors are thanked promptly and feel valued and engaged.
• Manage and maintain accurate donor data in Donorfy, producing reports on donor activity and performance.
• Monitor and manage fundraising and donation enquiries through our development@ inbox, responding and referring them as appropriate.  
• Research new fundraising prospects and initiatives across individuals, community groups, small trusts, local businesses and other potential supporters. Maintain organised records of prospects and recommendations.

Trusts & Foundations (Small Grants)

• Support the Fundraising and Communications Manager and Trust and Foundations Fundraiser with the small grants pipeline, including prospect research, applications and reporting. 
• Work closely with appropriate staff and service coordinators on project budgets, reporting and planning as needed.

Other responsibilities

• Support and oversee fundraising volunteers and interns as required.
• Work collaboratively within a busy staff team, participate in meetings and planning processes, and contribute to organisational development.
• Undertake any other duties appropriate to the role, as agreed with the Fundraising and Communications Manager or CEO.

 Person specification

Essential:

• Demonstrable fundraising and supporter-facing experience, with the ability to manage multiple income streams simultaneously.
• Knowledge and experience of individual and community fundraising.
• Excellent verbal and written communication skills, and the ability to tailor content to different audiences.
• Experience using CRM databases, with confidence managing day-to-day data processes.
• Highly organised with the ability to prioritise and manage multiple deadlines and priorities.
• Excellent attention to detail.
• Strong research skills and a track record of writing funding bids and reports.
• Ability to build productive, collaborative relationships with internal and external stakeholders.
• A positive, solutions-focused “can-do” attitude, with the ability to adapt to change.
• Confidence representing the organisation at community events.
• Ability to work within a budget.
• Strong analytical skills, with the ability to interpret data and measure impact.
• A demonstrable passion for, and affinity with, our cause
• Ability to communicate and work sensitively with people with lived experience of migration and tell their stories with dignity.

Desirable:

• Experience of working for a local charity.
• Knowledge of the migration and refugee sector.
• Experience in digital fundraising, social media and online giving platforms (eg JustGiving, crowd-funding platforms, social ads).
• Experience in corporate fundraising.
• Experience of working with Mailchimp and donorfy

AFRIL is recruiting for an experienced, dynamic Senior Caseworker to join our growing Casework Team. The successful candidate will provide advice and casework to asylum seekers, refugees and migrants in South East London on matters relating to housing and homelessness, welfare benefits, NRPF support, community care and asylum support. The candidate has the exciting opportunity to lead on the delivery of AFRIL's Casework Drop-in for asylum seekers and recently granted refugees, supported by a Caseworker and Outreach Volunteers. The post holder, if not already Immigration Advice Authority (IAA) accredited, will also be supported to obtain IAA Level 2 accreditation, to embed some immigration legal advice into their broader caseload. 

AFRIL’s Casework Service also uses casework trends and data to work with community members in order to engage in policy and systemic change. Utilising casework and community co-production, the service has created sector wide resources on asylum support, engaged in strategic litigation and successfully influenced local, pan-London and national policy outcomes. The successful candidate will have the opportunity to feed into AFRIL's broader policy work, and develop local partnerships.

This is an exciting and integral role within a supportive and dynamic team, with strong opportunity for career development within AFRIL.

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. 

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. 

We have an exciting opportunity for a Programmes Facilitator to join the HMP Erlestoke Substance Misuse Psychosocial Interventions Service who has the skills and experience to engage our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.

PLEASE NOTE THIS IS A PRISON-BASED ROLE AND IS SUBJECT TO PRISON SECURITY CLEARANCE.

Where: HMP Erlestoke 

Full Time Hours: 37.5 hours per week

Full Time Salary Range: £27,861.26 - £32,002.35 (dependent on experience)*

Contract Type: Permanent

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. 

Responsibilities

About the role:

• You will work with service users to initiate recovery from drug and/or alcohol dependence, to enable service users in the prison to build their own recovery capital and to support them to move into long term sustained recovery and social (re)integration.
• To develop and deliver group psychosocial interventions. This involves facilitating Foundations of Rehabilitation programme, in addition to pod working tailored to the needs of the caseload.
• To be creative and innovative so that the post best meets the needs of the service user, promoting access into treatment, and encouraging engagement with underrepresented communities.
• Assess suitability for groups related to risk and special needs, working closely with prison partners to schedule attendance.

About you:

• Sensitivity in working with complex and diverse needs.
• Demonstrate a strong recovery focus and have knowledge of a range of psychosocial interventions.
• Ability to manage change successfully in a way that prioritises the needs of service users.
• Understand the importance of information governance processes and commit to follow and apply all necessary safeguards.
• Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.

What we will give to you: 

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Interviews: Competency Based Interview- 5th January, Values Based Interview- 7th January

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

5/1/2026

Closing Date

29/12/2025

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Location: HMP Wymott
Department: Prison delivery
Salary: £11,310 per annum
Hours: 14 hours (2 days a week)
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wymott. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
 
This role is a fixed term role until 31st December 2026 with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Please note this role is subject to contract award
?Interviews are planned 22nd January 2026
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-225 712

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Navigator (SPA) – Mental Health
Post no: 651
Salary: £26,600 per annum
Contract: Permanent
Hours: 37 hours per week, (Monday to Friday, 09.00 - 17.00)
Location: Eaglestone Health Centre, Milton Keynes

This role is an opportunity to work for Mind BLMK as part of the Milton Keynes NHS mental health service for someone with experience working in health, social care or information and advice, in direct contact with service users.

Working alongside colleagues from Central Northwest London Foundation Trust (CNWL) this role will provide referral management to and from Secondary Services. This will include signposting patients to statutory services including talking therapies and wider community based & voluntary sector support.

The role also includes answering calls through the NHS 111 Mental Health Option whereby you will be required to assess risks in real time and appropriately managing the call, escalating when necessary.

The Community Navigator will work as part of the team to deliver on the aims and objectives of the Mental Health Hub whilst representing the Voluntary and Community sector with the NHS.

The successful candidate will have a minimum of 1 years’ employment working in health, social care or information and advice, in direct contact with service users, ideally within a Mental Health setting, and will have worked with challenging or vulnerable patients who present with multiple or complex needs or risk history.

Service Delivery

• Work within the NHS Mental Health SPA (Single Point of Access) Team to review and process referrals received from GP Practices and other sources including those to be subsequently triaged and assessed by mental health practitioners.
• Actively call patients with a view to assisting them through the process and making their onward appointments into community or secondary care service providers.
• Support the hub to signpost patients and direct them to appropriate services including secondary care, the local Voluntary and Community sector services and activities that support the patients’ wider determinates of their mental health and wellbeing.
• Answer calls, ensure sufficient phone cover, respond to messages/voicemails, provide administrative support to the Mental Health SPA for all services and deal with queries in a sensitive and timely way liaising with clinical or team lead as is appropriate.
• Monitor service inboxes during core office hours, responding to any queries professionally providing helpful information.
• Monitor and action tasks within SystmOne and maintain records of all activities carried out, i.e. outbound calls, calls received, archiving any received correspondence.
• Build good working relationships with the voluntary and community sector, relevant services and activities to ensure signposting pathways are kept up to date as well navigating and developing the setup of new signposting pathways through networking.
• Provide clinical and non-clinical information in appropriate chronological templates to other services.
• Carry out health and safety responsibilities as directed by Managers in line with Mind BLMK’s H&S policies, procedures, and guidance (risk assessments, reviews, reporting, safeguarding, incidents/accidents, premises).
• To bring VCSE experience, knowledge and culture into an NHS team.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Friday 16th January 2026

Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Background to the role

The Choir with No Name (CWNN) run choirs for people affected by homelessness in London, Birmingham, Brighton, Sheffield, Liverpool, Cardiff and Coventry. Their mission is to support people to make friends, build their confidence and skills, improve well-being, and find their place in society. Each week they offer a rehearsal, and the members, volunteers and staff all sit down and eat with each other. In 2021 The Wallich joined in partnership with CWNN to launch a new choir in Cardiff.

This role is for an initial period of 4 months with the possibility of extension.  The CWNN Cardiff Choir Manager role will take on the administrative and pastoral side of the Cardiff choir.  Your job will be to lead a small team of volunteers to lead rehearsals on a Tuesday evening in Butetown alongside our Music Director. You will be also recruiting choir members and supporting them to feel welcome in the choir, build confidence, and signpost them to services when needed. You will also manage small projects and event manage gigs and promotional outreach workshops working closely with our Cardiff Choir Director and other CWNN and Wallich staff. Direct line management will come from the Head of Programmes at Choir with No Name with additional support from The Head of Service Innovation & Enhancement at The Wallich.

Job Description

Member recruitment and liaison

a) Lead on recruiting choir members, ensuring that the opportunity to attend choir is available to as many potential members as possible and oversee a rota for our volunteer shuttling initiative to and from rehearsals.

b) Be the first point of contact for potential and existing choir members.

c) Occasionally signposting or referring members to specialist services and act as Safeguarding lead for the choir (training and support provided).

d) Enable and support choir members to take an active role in their choir e.g. taking-up volunteer roles within rehearsal.

Rehearsal and Volunteer Management 

a) Lead on all aspects of running a smooth rehearsal (except the musical bits!)

b) Line manage Cardiff volunteers.

c) Support the training and induction of volunteers.

d) Be responsible for the health and safety and food hygiene at choir rehearsals and events.

Gigs and workshops

a) Oversee the organisation gigs for the Cardiff choir alongside the Choir Director.

b) Arrange occasional outreach workshops (and community projects) within the homeless, mental health and other relevant communities and services.

Administration

a) Complete weekly registers and quantitative data and quarterly updates.

b) Follow operational policies and procedures.

c) Oversee the Cardiff choir budget and cashflow. 

d) Share updates on the choir to CWNN and The Wallich for social media.  

Person Specification

Essential

· Passion for the choir and its members’ potential.

· Commitment to the vision, mission, and values of CWNN and The Wallich.

· Ability to follow Wales safeguarding procedures and process.

· Able to lead small teams of volunteers and oversee the budget

· The ability to act calmly and decisively in emergencies, and to work positively with a diverse group of people.

· Highly motivated self-starter with initiative to make things happen.

· Organised and methodical

· Ability to keep accurate financial records.

· IT literate (Microsoft Office including Word and Excel)

· Compassion and respect for all members of society, including a commitment to equal opportunity.

Desirable

· Knowledge of the homelessness sector

· Knowledge of Psychologically Informed Environments and Trauma Informed Care models of support

· Good contacts and beneficial relationships within the voluntary sector, and the ability to build new ones.

· Excellent written communication skills

· Experience of managing events

· A sense of humour and a love of music

· Ability to communicate in Welsh.

In the interest of a non-biased approach to recruitment, all applications will be anonymised before they reach the selection panel.  We are not, at this stage, asking for information about your work experience or education, we are only seeking the answers to questions that will demonstrate the skills required to deliver the role. 

You can find the full job description and information about the application process on our website.

We are looking for an experienced Operations Manager to lead our service delivery team providing support to children and young people in Lancashire. This role is full time and offered on a hybrid basis working from home and our office in Accrington. Travel throughout the area may be required.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role:

As an Operations Manager, you will lead and manage the delivery of victim services supporting children and young people. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service improvement.

In this role you will:

• Manage and monitor service performance against KPIs and business plans.
• Lead and support your team through effective recruitment, training, and performance management.
• Build and maintain strong relationships with key external partners and stakeholders.
• Analyse data and produce reports to inform service improvements.
• Support strategic projects and represent Victim Support externally as required.

This role includes an additional £2,000 allowance for managing multiple service types or specialist services with distinct funding streams.

About You:

We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.

Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.

Key skills and knowledge required for the role are:

• Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
• Strong safeguarding knowledge and practice.
• Ability to analyse data and produce clear, evidence-based reports.
• Awareness of the impact of crimes on children and young people.
• Experience working directly with children and young people.
• In-depth knowledge of the effects of domestic/sexual abuse, grooming, exploitation, and child criminal exploitation.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Position: Volunteering Development Senior Officer (Learning and Development)
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £33,044 per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

Are you passionate about empowering volunteers through learning and development? We’re looking for a Volunteering Development Senior Officer to design, implement, and evaluate effective learning solutions for over 3,000 volunteers and volunteer managers. You’ll play a key role in fostering a culture of continuous learning and improving the impact of volunteering across our organisation.

Key Responsibilities

• Develop and deliver high-quality volunteer learning and development programmes, including induction and training sessions.
• Review and enhance existing learning resources and create new training packages for emerging volunteer roles.
• Collect and analyse data to inform improvements and embed best practices.
• Collaborate with internal teams and community hubs to ensure consistent delivery of training.
• Provide advice and guidance to staff and volunteers on all aspects of volunteer learning and development.

About You

We’re looking for someone who has:

• Experience working with virtual learning environments or learning management systems.
• A track record of developing and co-producing learning solutions, including eLearning and online events.
• Strong knowledge of volunteering and volunteer management.
• Excellent communication and collaboration skills.
• Ability to interpret data and use insights to drive continuous improvement.

Closing date for applications: 9:00 on Monday 5th January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.