Service delivery manager jobs in claygate, surrey

About the role:

If you are driven by the belief that everyone deserves the chance to rebuild their life, this is your opportunity to play a pivotal role in transforming that belief into reality. We are looking for an Assertive Outreach Worker to join us (on an up to 12 months maternity cover), stepping into a position that blends leadership, creativity and direct impact. In this role, you will hold a caseload of 15 clients across Westminster and temporary accommodation sites in boroughs across London, working as part of a close-knit, specialist team alongside four other Assertive Outreach Workers, a manager and a psychologist. Together, you will operate within psychologically and trauma-informed approaches, ensuring every interaction is purposeful, respectful and geared towards helping our clients take the next steps in their journey.

Your day will be as varied as it is rewarding - guiding clients to sustain their tenancies, improve their physical and mental wellbeing, engage with substance use support services, and access routes into employment. You will cultivate strong partnerships with local agencies, from statutory services to specialist providers, ensuring no opportunity for progress is missed. You will also play a crucial role in assessing needs, identifying risks and maintaining accurate, meaningful records that help shape the support we provide. This is not just a chance to change lives on an individual level, but to be part of a national project pioneering new techniques to improve outcomes for people facing complex challenges around substance use.

At Single Homeless Project (SHP), we believe that our people grow as our impact grows. This role will immerse you in innovative practice, expose you to expert collaboration, and offer opportunities to develop your skills and experience in ways that can shape your career for years to come. The work you do here will ripple far beyond the people you directly support - strengthening communities, influencing practice across the sector, and helping to build a London where homelessness is not a barrier to a better future.

*For genuine occupational requirement reasons, we are seeking male applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).

About you:

• Understanding and experience of working with the issues faced by people who experience mental ill health, substance use issues, and who have offending histories, in accessing the appropriate support from services.
• A working knowledge of best practice to support individuals who may be classified as ‘experiencing multiple disadvantage’ including Trauma Informed Approaches.
• Experience working as part of a multi-agency partnership to address complex problems and bring about positive change.
• Familiarity with relevant housing, health and social justice legislation, policy and best practice relevant to systems change and people with multiple needs.
• A good and current understanding of safeguarding issues and procedures.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important Info:

Closing Date: Sunday 7th September at midnight

Interviews: Tuesday 16th September in Kings Cross at SHP Head Office

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Before applying for this role, please read through the Job Description and Person Specification below.

Location: Orpington, with travel across the London Borough of Bromley
Salary: 31,857.00
Work Pattern: Hybrid working considered in line with policy and needs of the service
Hours Per Week: 37.5

Bromley Recovery and Wellbeing College (BRWC) runs a curriculum of free peer and professional-led workshops and courses across the borough of Bromley. Our aim is to enable students to achieve greater insight into their own mental wellbeing and gain skills to help them achieve personal goals, independence and self-management of their own mental health.

We have an exciting opportunity for a Bromley Recovery and Wellbeing College coordinator to join SEL Mind on a one year fixed-term basis. You will work closely with the Bromley Recovery and Wellbeing Manager to develop a high quality college offer to the residents of Bromley. The role comes with the responsibility to provide day to day support and guidance to a team of tutors and volunteer co-facilitators to ensure efficient delivery of the college.

You will have experience of working in a busy fast-paced environment. Working autonomously but also as part of a team is key, as are problem solving and excellent organisational skills. Ability to communicate effectively with a wide range of people is also required. You will work closely with other SEL Mind colleagues as well as our Bromley Mental Health Hub partners Oxleas NHS Foundation Trust.

Hybrid working is considered in line with our policies and needs of the service. Occasional out-of-hours work is required to support with the delivery of courses running outside of core office hours.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: 7 September 2025
Likely interview date: 17 September 2025

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Transformation Programme Manager (Consultant)
Social Enterprise/ Charity
6-month contract.
c£500/day; full time with 2-3 days pw in office (central London)

Our client is a London based organisation who believes in thriving communities — places where people feel connected, supported, and proud to call home. To keep delivering on that vision, they are about to embark on an exciting journey to shape how they work for the future.

We’re looking for an experienced Transformation Programme Manager to help design and implement a Target Operating Model that’s true to their mission, strengthens their impact, and makes best use of resources.

This role will be independent, working closely with their teams, leadership, and governance groups, ensuring fresh insight and objective recommendations to guide their transformation.

Within this role you will:

• Manage a robust programme framework with stage gates aligned to presentation of options and decisions
• independently develop high quality operating model outputs including capability led functional design, options analysis linked to strategic priorities, organisational design and implementation planning
• Co-create a future-ready operating model aligned to strategy and priorities with leadership and staff, keeping their community at the heart of every decision.
• Design inclusive change strategies that build trust, confidence, and shared ownership.
• Identify and address risks so that their services remain sustainable and equitable.
• Track and report on progress with clarity,

To be successful in this role we are looking for someone who:

• Has a track record of delivering transformation in mission-driven or resource-conscious organisations*
• Understands operating model design, business processes, and community-focused service delivery.
• Communicates with warmth and clarity, engaging a wide range of stakeholders.
• Can work confidently with Boards, steering groups, and governance processes.
• Is comfortable using both agile and traditional delivery methods.
• Shares a commitment to social impact and inclusive practices.

*A combination of working across both charity and commercial sectors would be advantageous; real estate experience desirable

What you’ll deliver:

• A practical, mission-aligned Target Operating Model blueprint.
• Clear options for decision-makers at key stages.
• An achievable implementation roadmap with resource-conscious milestones.
• Risk and change management plans that put people first.
• Impact metrics and performance monitoring tools to track progress.

If you’re ready to help a purpose-driven organisation build a stronger, more sustainable future for the communities they serve, we’d love to hear from you.

To apply, please forward your CV in the first instance.  CV’s will be assessed and forwarded on a rolling basis so early application is recommended (the role may be removed at short notice

Role: Full-time* Trust & Foundations Manager

Salary: £37,000 - £40,000 dependent on experience

Location: Remote, with occasional travel to Edinburgh or London

This position is full-time; however, for the right candidate, we would consider a four-day working week (or equivalent reduced hours) at the full salary rate, depending on the demonstration of exceptional relevant experience. 

ABOUT US

School of Hard Knocks (SOHK) is an education charity that exists to empower and support young people living in complex and challenging circumstances. We use rugby to foster an environment of genuine acceptance, where the sport becomes a platform for participants to improve their confidence, communication skills, commitment, self-control, and ability to work effectively within a team. Through group learning and one-to-one mentoring, SOHK helps young people (re)engage with education and safeguard their wellbeing.

Ninety percent of our participants report feeling more confident and more engaged with school after taking part - with long-term effects on attendance, attainment, and life outcomes. Find out more about our Schools Programme here.

SOHK is at a new and exciting stage of development. Having delivered its programmes to thousands of adults and young people over the past 13 years, in 2024 we chose to focus solely on working in schools. This shift responds to a dramatic rise in need among young people in the UK, many of whom are struggling to navigate adolescence amid rising poverty, a mental health crisis, and increasing isolation.

We plan to double the number of young people engaging with our programmes over the next five years. We are also making significant investments in our impact function, to better understand how we can maximise the benefits for participants and attract more attention and investment to social and emotional learning (SEL) interventions.

Our Mission:

To empower young people to fully realise their potential.

Our Vision:

A society in which every young person has an equal opportunity to succeed. 

OVERVIEW

The Trusts & Foundations Manager will play a central role in shaping SOHK’s future growth. They will lead on major grant applications, support targeted bids aligned with regional delivery, and manage relationships with existing charitable funders.

Around one-third of SOHK’s £1.5 million income currently comes from grants, with active partnerships including major funders such as the Garfield Weston Foundation and Impetus. Sustaining and growing this income will require proactive research, strategic outreach, and a highly organised, detail-focused approach to both applications and stewardship.

The role works closely with the CEO, who is committed to leveraging their time and networks to support fundraising success. The post-holder will also collaborate with Regional Directors and other fundraising colleagues, while enjoying a high level of autonomy and contributing to the long-term direction of SOHK’s Trusts & Foundations strategy.

KEY RESPONSIBILITIES 

• Develop and submit high-quality funding proposals, including applications for six-figure and multi-year grants, by meeting appropriate deadlines and tailoring applications so they appeal to different funder priorities
• Manage and develop a strong pipeline of Trust & Foundations funders for future years, including researching and prospecting new leads through active outreach
• Work with the CEO, Regional Directors and overall fundraising team to identify key funding priorities and strategically deploying the capacity available
• Develop and keep the fundraising CRM updated as a central source of trusts and foundations knowledge, clearly identifying funding gaps and adjusting targets
• Strengthen existing funding partnerships through warm stewardship and efficient grant reporting, maximising the charity’s chances of repeat funding
• Build upon the organisational strategy for scaling trusts & foundations income

SKILLS & EXPERIENCE

Essential

• Demonstrable track record in leading on successful medium and major grant applications, including six-figure and multi-year grants
• Outstanding written and verbal communication skills, able to present a compelling case for support to a variety of funders
• Comfortable in understanding and presenting financial information and in creating budgets for grant applications
• Experience with CRM/fundraising databases for tracking applications, deadlines, and relationship management
• Highly organised and proactive, used to taking the lead on managing a large volume of potential grants in line with the submission dates
• Confident in liaising and engaging with external organisations, including building new relationships with potential funders who are invite-only
• Enjoy working across different teams within an organisation, bringing in new perspectives and utilising the assets and expertise of current staff for fundraising purposes
• Growth mindset, always ready to accept new challenges and opportunities to develop funding strategies.
• Genuinely buy into the SOHK mission, purpose and values

Desirable

• An understanding of how to build and develop a multi-year fundraising strategy for trusts and foundations
• Experience in social impact measurement, with a grasp on how we could use impact data even more persuasively with funders
• Knowledge of the education and/or youth work sector, understanding the impact which this work can make specifically and the context of fundraising for work in schools
• Experience, or willingness to develop knowledge, in how the charity sector can safely and appropriately utilise AI in the creation of strong funding bids and efficient reporting

TERMS OF APPOINTMENT

• Salary range: £37,000 - £40,000
• Full-time or 0.8 Full-time Equivalent - dependent on the skills and experience of the candidate, we would be open to discussing a 4-day week on full salary
• 28 days annual leave entitlement plus public holidays.
• Some travel to the different regions may periodically be required.
• Disclosure and Barring Service check will be required for successful candidates and the job is dependent on suitable references.

If you offer management experience in health/social care and excellent leadership skills, this position offers an exciting opportunity to play a key role delivering a vital service that supports people affected by gambling. 

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.

The Role 

As Adult Services Team Leader, you will lead and inspire a team of Gambling Harms Practitioners and Outreach & Engagement Practitioners to deliver life changing support to individuals who are at risk of or experiencing gambling-related harms.

You will ensure the service is safe, caring, responsive, and effective, and monitor service quality and make sure staff meet their KPIs and contractual outcomes, and will use service data and feedback to drive service improvement.

You will also be working closely with external partners like health services, community groups, and other support organisations to expand the reach and effectiveness of GamCare’s services.

You will be located in close proximity to the East Midlands region as the role requires hands on delivery and support across the area with both staff engagement as well as involved outreach in many locations and venues.

About You

You will have strong leadership and people management abilities and be someone who takes pleasure from being a compassionate leader, supporting individuals in their professional development, alongside setting and managing high standards.

You will have a keen determination to grow, develop and continually improve the service for those in need of our support, bringing the team with you to harness the collective strengths and talents of individuals.

You will also need a relevant professional qualification in psychology, mental health, addictions, social work, nursing, health & social care, public health, leadership / management or demonstrable relevant experience with a commitment to continuous professional development. 

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

Closing date for applications: 5pm Tuesday 19th August 2025.

Interviews will take place online via video conference – week commencing 25th August 2025.

Appointment is subject to a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and don’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

About the role

Sense has a fantastic opportunity for someone to join our Engagement team as our Campaigns Manager. This is a full time position working 37.5 hours per week. This role will a hybrid position working between home and our office in King's Cross, London, with a minimum of 2 office days a week.

Sense campaigns to create a fairer society for disabled people and their families. Sense campaigns focus on the issues that matter most to the people we support, from the cost-of-living to social care. They are aimed at driving public awareness, engagement and positive change in people’s lives. We are looking for an experienced campaigner who is passionate about driving change, and able to lead organisational projects. You will play a leading role in campaign strategy for the organisation and help Sense really make an impact for disabled people and their families.

Key Responsibilities

• Lead on the development and delivery of Sense campaigns, working alongside the Head of Media & Campaigns and Head of Policy, Public Affairs and Research.
• Decide on campaign priorities and make recommendations on the most appropriate course of actions to achieve Sense’s campaigning and influencing strategy.
• Ensure Sense has a consistent narrative and that disabled people and their families remain at the heart of our campaigns, that Sense is a sector leader in terms of campaigning, and that we are compliant with new charity regulations.
• Lead on the evaluation and reporting back of campaigns to the team and wider organisation.
• Provide leadership and expertise around campaigning strategy and management to senior management and trustees.
• Be an active member of the Media & Campaigns management team, ensuring team and project plans and budgets are developed, managed and reported against.

Key skills and experience

• A passion and commitment to Sense’s purpose and values, with a genuine interest in and understanding of the issues and policies affecting our work and the individuals we support.
• Significant experience of campaigning work, designed to achieve change, that generates support and mobilises supporters.
• Demonstrable ability to develop, maintain and negotiate effective working relationships with groups and individuals with differing perspectives and agendas, and of working with other organisations on joint campaigns and coalitions.
• Detailed understanding of online and offline campaigning techniques, and knowledge of using campaign planning tools to ensure the success of campaigns.
• Understanding of the value of involving disabled people and their families at all stages of campaigning.
• Ability to project manage, including personal time management, planning, implementing, devising and prioritising multiple projects to meet agreed deadlines and targets, overseeing work across teams and monitoring and evaluating quality and impact.

For a full job description and person specification, please see the link below

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

The Events & Fundraising Manager will work at the heart of our public events programme, helping to organise fundraising walks and other events across London and the South East, and raising funds to support the provision of free legal advice. Our events include the London Legal Walk -- an annual event which raises over £1 million each year -- regional Legal Walk events, and other fundraising events such as the Great Legal Quiz and the Great Legal Bake. LLST also purchases places for third party events such as the London Marathon, Brighton Marathon, and Big Half. We also raise money through individual and corporate donations.

The Events & Fundraising Manager's principal role is to manage these events and promote our fundraising in support of free legal advice charities in London and the South East. Your main duties and responsibilities will include the following: 

• Organising events
• Establishing and managing partnerships
• Managing staff and volunteers 
• Marketing and communications

We are looking for a candidate with demonstratable and relevant experience working at a senior level in mass participation and third-party challenge events. The person will be organised with experience managing projects, budgets, partnerships with funders and key stakeholders, suppliers, volunteers and staff. 

Please see the attached Recruitment Pack for a more information about LLST and a full job description. 

Our client is a pan-London youth charity and registered housing provider, aiming to empower young people and transform communities by providing the resources and support that beneficiaries need to thrive. Our client is now looking for a passionate, and dedicated Youth Work Development Manager to oversee a broad range of youth-focused services across London. 
 
This is a crucial role within our client’s youth team and is an ideal opportunity for someone looking to develop their career in the sector. As Youth Work Development Manager you will oversee and develop the day to day running of all services for young people aged 11- 25, with a focus on those facing disadvantage. Services range from sports-related activities, employability services and school-based projects. You will oversee a small team of 5 frontline staff, ensuring that your team are suitably supported so that they can then deliver the highest quality of support to young people. Your role will also focus on developing and implementing new services, working creatively to ensure the sustainability and positive impact of the overall department.

To apply for this exciting role, you must have demonstrable experience of managing youth services across multiple sites and will ideally hold a minimum Level 3 qualification in youth-related studies. You will also have a proven track record of setting up and delivering funded projects from beginning to end, ensuring the best outcomes are achieved for young people. Overall, you will be an inspiring, enthusiastic and dedicated youthwork professional, passionate about delivering high quality services for a variety of vulnerable young people.

Please apply with your CV only in the first instance (in Microsoft Word format). Cover letters are not required at this stage. Please note, the client is looking to receive CVs on a rolling basis.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you.

Please note, this role is full-time Monday-Friday and will be hybrid-working (2 days from home), either based at Hayes or Walthamstow.

Operations and Facilities Manager

£45,000 – £50,000 per annum
Full-time | Permanent | Onsite – Tooting Broadway, London

Are you a proactive and values-driven operations leader, passionate about creating inclusive, high-performing spaces that empower communities?
A leading charity focused on youth empowerment is seeking an Operations and Facilities Manager to join their team. This full-time, permanent role is based onsite at a vibrant community hub in Tooting Broadway and offers a salary of £45,000–£50,000 per annum, dependent on experience.

About the Organisation
This charity supports young people aged 16–30 from low-income and underrepresented backgrounds across London. Through enterprise training, one-to-one coaching, and real-world experiences, they help young people build the skills and confidence needed to shape independent, enterprising futures.

About the Role
Reporting to the CEO, the Operations and Facilities Manager will lead on all aspects of operational delivery, facilities management, and strategic improvement. As a member of the senior leadership team, you will oversee service delivery, compliance, innovation, tenant and contractor relationships, and contribute to the organisation’s long-term sustainability and growth.
This is a hands-on leadership opportunity for someone who thrives in fast-paced environments, brings a mindset of continuous improvement, and is driven to lead with purpose.

Key Responsibilities

• Oversee day-to-day operations of a busy multi-tenant business centre, including compliance, space planning, security, and contractor management
• Lead and develop the operations team, embedding KPIs and a high-performance culture
• Act as the designated Health & Safety Officer, ensuring legal compliance and robust risk management
• Drive innovation and digitisation across operations to improve quality and efficiency
• Collaborate with other departments to ensure tenant satisfaction, cost-effectiveness, and service quality
• Contribute strategically as part of the Executive Leadership Team, helping shape future direction and operational resilience

About You
You are a confident, proactive leader with experience in operations and facilities management, ideally within a multi-tenant, community, or charity setting. You’re skilled in managing teams, budgets, and compliance, and bring a practical, hands-on approach to problem-solving and service delivery.
Essential Experience

• Extensive experience in people and operations management
• Project and budget management expertise
• Strong knowledge of H&S and facilities compliance
• Excellent communication and stakeholder engagement skills
• Confidence using tech tools and systems to streamline operations

Desirable

• Experience in a charity, community hub, or similar environment
• Qualifications in Facilities or Operations Management
• Familiarity with sustainability practices and tech-led operational tools

We are considering applications on a rolling basis – early applications are strongly encouraged.

How to apply:
Please submit your CV in Word format. (A cover letter is not required at this stage.)
Shortlisted candidates will be contacted and invited to submit a supporting statement.
We are committed to building inclusive and diverse teams. Applications from all backgrounds and communities are warmly welcomed, and we will support you throughout the recruitment process.

Home-Start London is seeking a dynamic and driven Partnerships & Projects Coordinator to play a pivotal role in growing our impact across the capital. In this varied and rewarding role, you’ll work closely with our network of local Home-Starts, developing and managing partnerships and generating income to support and extend Home-Start services. Your work will directly help secure vital income and drive collaborative initiatives that ensure every child has the best possible start in life. If you’re a skilled relationship builder, confident fundraiser, and organised project manager with a passion for making a difference, we’d love to hear from you.

What you’ll do:

• Proactively seek out, develop and manage new partnerships, generating income to support and extend Home-Start services
• Support the Operations Coordinator to manage existing consortia projects, ensuring quality and meeting targets
• Deliver timely reporting for internal and external stakeholders
• Lead on planning and delivery of network events, showcasing Home-Start’s work and impact for children and families
• Regularly engage with local Home-Start teams, from co-designing new projects to providing training and support with local fundraising efforts
• Work with HSL’s Communications Lead and local Home-Start teams to develop external communications that showcase Home-Start’s work, including content for website and socials
• Ensure compliance with partnership governance procedures, funding agreements, and internal policy
• Maintain accurate record keeping for all partnerships and projects
• Provide administrative support to the team, supporting efficient operations
• Manage volunteers as required, ensuring that they are happy, effective and well supported
• Any other duties that may be reasonably requested of the postholder

What we’re looking for:

• An excellent relationship builder, skilled fundraiser and strong project manager
• Confidence in engaging and inspiring a diverse range of stakeholders  
• Strong written and verbal communication skills
• Strong administrative skills, including maintaining accurate records and supporting operational processes
• Proactive, solution-focused and adaptable, able to embrace new challenges and changing priorities effectively
• Passionate about Home-Start’s mission to ensure every child has the best start in life
• Confident in using MS Office, including Excel
• Commitment to, and understanding of, safeguarding, equal opportunities and maintaining confidentiality
• An understanding of the small charity sector, including funding landscape (knowledge of and networks in London an advantage)
• Knowledge of /experience in early years and family support service

This job is home-based but will require regular travel in London.

Asset Investment Programme Manager
Salary: £58,346 + excellent benefits
Location: Hybrid - flexible working across home, office and properties
Contact:

Goodman Masson is partnering with a respected housing provider to recruit an Asset Investment Programme Manager. This is an opportunity to lead the formulation, procurement and delivery of major capital and revenue investment programmes, including disabled adaptations, refurbishments, and minor works across a significant housing portfolio.

The role:
You will take responsibility for developing and delivering investment programmes that ensure statutory and regulatory compliance, while driving long-term asset strategy. Working closely with senior leadership, contractors, and resident groups, you'll ensure programmes are cost-effective, customer-focused, and aligned with corporate objectives.

Key responsibilities include:

• Leading the development of investment programme cycles in line with Decent Homes, the Social Housing Regulation Act, and net zero targets.

• Supporting the preparation of 1, 5 and 30-year investment plans to inform the wider strategic business plan.

• Procuring, mobilising, and managing contracts to deliver programmes efficiently and in compliance with procurement frameworks.

• Overseeing the delivery of disabled adaptations, refurbishment and regeneration works.

• Ensuring accurate financial monitoring, reporting and forecasting, while maximising grant funding opportunities.

• Leading a team of specialist staff, ensuring capability development and high performance.

• Driving customer engagement, including consultation with residents and community groups.

• Producing reports and presenting to senior stakeholders, auditors and external partners.

About you:

• Strong experience within asset investment, capital works, or maintenance services in housing or a related sector.

• Proven track record of formulating and delivering large-scale investment programmes.

• Experience of procuring, mobilising, and demobilising contracts.

• Excellent stakeholder management skills with the ability to engage contractors, colleagues, and residents.

• Skilled in budget management, programme monitoring, and data analysis.

• Degree in Quantity Surveying or related field, ideally with professional membership (RICS, CIOB or equivalent).

• A confident leader, customer-focused, and able to balance strategic vision with day-to-day delivery.

What's on offer:

Insight and Evaluation Manager

We are currently delivering an ambitious five-year growth plan, which will ensure that we can reach as many young people as possible with our programme. As part of this growth we are now looking for an Insight and Evaluation Manager to join the team.

The role is currently a managerial role, but we would consider candidates with less experience in a version of the role with no managerial responsibilities, under the title Senior Insight and Evaluation Coordinator… so please still apply!

Position: Insight and Evaluation Manager

Location: Remote (with some travel to London as required)

Hours: Full-Time (flexible working considered)

Contract: Permanent

Salary: £29,000 - £32,000 p.a., depending on experience (+ £3000 London weighting, if applicable)

Closing Date: 25th August 2025

Interview Date: Week commencing 1st September 2025

About the Role

As part of the Strategy, Finance, and Operations Team, the Insight and Evaluation Manager will be responsible for ensuring all teams have the right data to deliver, monitor, and fund our programme in a timely and effective way. You will manage, analyse, interpret and present data, most of it recorded on Salesforce, in order to enhance the quality of delivery, maximise the achievement of outcomes by participants, and ensure that our programme is fully funded.

You will support this growth plan by ensuring that our data-related systems are efficient and scalable. Working  closely with the rest of the Technology and Insights team, you will help identify areas across the organisation that are in need of improvement and work to develop and implement improvements in our data-related processes.

Role responsibilities include:

· Data analysis, monitoring, and evaluation

· Facilitate the use of data to guide tactical and strategic decision-making across the organisation

· Support systems development relating to data and reporting

· Manage one part time staff member working on data insights and systems

About You

We are looking for someone with experience of:

· Processing, analysing and visualising data, particularly using Excel and Power Query

· Analysing and organising data to identify trends and support decision-making

· Cleaning and handling large datasets

· Presenting data visually to highlight key insights

· Providing strategic advice using diverse information sources

· Communicating complex information clearly and effectively

· Coordinating cross-organisational projects and securing stakeholder buy-in

About the Organisation

The Access Project is a data-driven organisation with robust monitoring and evaluation systems. We track student progress, assess the impact of our programmes, and use real-time data to improve delivery. By combining academic, demographic, and outcome data, we measure university readiness and share our impact externally. We're also expanding reporting capabilities across teams, including sales and partnerships.

Benefits include:

· 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.

· PerkBox

· Employee Assistance Programme

· Online Medical assistance

· Interest-free travelcard loans

· Cyclescheme loans

· Paid wellbeing day

· 2 paid Volunteering Days

· Employer’s pensions contributions (3%)

· CPD options in line with L&D programme

· Staff Mentoring scheme

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Please note, if you are selected for appointment to the role, you will be subject to a DBS check.

You also have experience in roles such as Insights, Insight, Evaluation, Insight and Evaluation, Insights Manager, Insight Manager, Evaluation Manager, Insight and Evaluation Manager, Data and Insights Manager, Research and Insights Manager, Evidence and Impact Manager, Outcomes and Evaluations Manager.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Service User Engagement Lead to support our Criminal Justice services

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

Job Summary

Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.

Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.

An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.

You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.

Key responsibilities and duties

• Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
• To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
• Supporting the CJS champions and ambassadors in post with their professional development
• Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
• Oversight of the welfare and wellbeing of CJS Champions and ambassadors
• Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
• Work with staff and the local community to improve and develop the service, promoting our strategy
• Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
• Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
• Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
• Keep CJS champions and ambassadors training and participation records up to date.
• Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
• Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
• Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
• Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.

About You:

To be successful as the Service User Engagement Lead you will need the below experience and skills:

You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times. You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery. Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services. With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities. Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.

ow to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 31st August 2025*
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Programme Delivery Director

Homebased within UK with regular travel to MAG’s Manchester office and programme countries

Starting salary for this position is £76,535 per annum (plus contributory pension)

This is an exciting time to join MAG as we implement our new five-year strategy and strive to increase our impact and extend our influence through our lifesaving programmes .  In this newly created role, the Programme Delivery Director will be responsible for managing our team of Regional Directors to ensure the successful delivery of MAG’s high quality, high-impact programming across our global portfolio.

About MAG:

MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.

About the role:

You will work closely with our regional and country teams to ensure contract delivery in line with objectives, and overall compliance with donor and MAG requirements. Reporting to the Director of Programmes, you will directly support on day-to-day incident management, as well as acting as a focal point ensuring coordinated, timely, and appropriate support to programmes from other departments. You will ensure effective management oversight on business planning objectives, and on occasion on the delivery of strategic projects. You will work closely with our Regional Directors to develop new programme activities, including supporting assessments, planning, and project mobilisation.

About you:

You will be a senior humanitarian professional with significant experience working in an NGO with a focus on international programme management and delivery across multiple country contexts. You will be experienced in the critical assessment, development, and implementation of management structures and systems designed to improve overall delivery of activities. You will be an excellent communicator, with significant experience coordinating programme delivery and support functions including human resource management, logistics and procurement, finance and compliance. You will be a strategic leader with strong interpersonal skills and the ability to negotiate and influence to drive change. You will be ready to travel internationally, including to insecure and conflict-affected areas, and have a solid understanding of geopolitical dynamics and their security impact. Ultimately you will be proactive, tenacious, pragmatic, and committed to MAG’s mission, values, and approach.

Further information and how to apply:

For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of Sunday 31st August 2025.

Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding and background checks please visit our website. You can also find more information in the candidate information pack, available on our website.

MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.