Service delivery manager jobs
Membership Lead
We’re seeking a passionate and ambitious Membership Lead to drive membership retention and growth.
As a mission-based organisation, we believe businesses have the power to be a force for good. Our members include a range of tea companies, from start-ups to multi-nationals who have joined us to address the complex systemic issues that the tea sector faces. We convene and facilitate collaboration between communities on the ground, our members, businesses, governments, and civil society, enabling us to mobilise our resources and deliver our transformational strategy.
Position: Membership Lead
Location: E2, near Bethnal Green (London). Hybrid, minimum 3 days in the office.
Hours: 37.5 hours per week (full-time), Monday to Friday.
Contract: Permanent
Salary: £40,000 to £45,000 per annum, depending on experience + company benefits.
Closing date: Wednesday 28th May 2025
About the role:
This role will take the lead in seeking out new opportunities for growth across our membership, including acquisition and retention and will be responsible for developing and implementing new initiatives to reach ambitious targets, as well as ensuring our existing members receive an excellent level of customer service.
Strong communication, engagement and interpersonal skills will be pivotal to this role as will the ability to interact, engage and influence senior stakeholders at all levels. This is a great opportunity to help develop, shape and promote our recently updated membership programme, bringing strong engagement and innovation skills, and experience of piloting and testing new approaches.
The successful candidate will have significant experience working at a manager level in a membership environment and will have experience of running successful acquisition and retention initiatives. They will also be a skilled income/fundraising generator with proven experience in achieving commercial targets, possibly with a previous account management background or experience of a similar B2B membership environment.
They will be a strong manager with experience of working in a busy and complex environment, managing multiple stakeholders and enquiries, as well as having in depth analytical skills, bringing data to life and providing key insights, which will guide us to make evidence-based decisions and sound judgements across the organisation.
This dynamic role will combine business development, relationship management, stakeholder engagement and operational oversight to ensure the ETP’s membership base thrives and aligns with our mission.
Key details:
- Reporting to: Head of Communications & Membership.
- Permanent contract, start date immediate.
- Hybrid working model with a minimum of three days per week attendance at our London office.
Key areas of responsibility include:
- Conduct research to identify and understand potential new member organisations in the tea supply chain.
- Develop tailored marketing materials, including PowerPoint presentations, one-pagers, and proposals.
- Represent ETP in meetings with prospective members to articulate the value of joining the partnership.
- Drive new member onboarding, ensuring a seamless and effective process.
- Act as the external face of the organisation and as the first point of contact for member queries, providing excellent service and timely responses.
- Conduct regular check-ins with members to understand their needs and priorities.
- Collaborate with internal teams to adapt offerings based on member feedback and emerging industry trends.
- Develop metrics to measure membership engagement and continuously monitor and report on these metrics to senior management and the Board.
- Lead the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
- Oversee data collection processes, including compliance with the organisation’s membership criteria.
- Support the identification of potential partnerships to bolster fundraising and broader impact.
- Monitor trends and opportunities in the sector to inform strategic priorities and member engagement.
- Develop compelling marketing and communication materials tailored to potential members.
- Collaborate with the Communications team to ensure consistent and impactful messaging.
- Support the Head of Communications & Membership in the implementation of the overall communications and marketing strategy.
- Support the development of thought leadership pieces, contributing to annual reports, and ensure high-quality written outputs.
- Manage, upload, and maintain website content effectively, ensuring accuracy and alignment with organisational branding and messaging.
- Plan, organise, and execute events, including forums and conferences, ensuring seamless delivery and high attendee satisfaction. Oversee all aspects of event management, including venue selection, logistics coordination, speaker management, and on-site execution. Collaborate across teams to ensure communications and events align with our goals.
About you:
- Approximately 10+ years experience in a Membership role.
- Have the right to work in the UK and reside within a commutable distance to our London office in Bethnal Green.
- Strong communication, engagement and interpersonal skills
- Proven ability to positively interact, engage and influence at all organisational levels including with senior management
- Proven experience of membership acquisition and retention
- Strong understanding of membership organisations
- Proven experience of successfully pitching new approaches to prospective members
- Proven experience in B2B sales, ideally within a membership organisation and agricultural supply chains.
- Excellent presentation, listening and negotiation skills.
- Strong verbal and written communication abilities, with fluency in English required and proficiency in additional languages, such as German or Arabic, considered an asset.
- Proven ability to work independently as a self-starter, demonstrating a dynamic, driven mindset with strong lateral thinking skills to solve problems creatively and effectively with minimal supervision.
- Strong experience in event management and delivery, including planning, organising, and executing forums, conferences, and other high-profile events.
- Demonstrated ability to manage multiple accounts and projects simultaneously, while maintaining attention to detail.
- Willingness and ability to travel both within the UK and internationally as required for the role.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office applications.
- Experience delivering client-focused solutions to private sector needs within a mission-based organisation.
Desirable:
- Experience with design tools, including the Adobe Creative Suite.
- Strong understanding of the issues and dynamics in agricultural supply chains and membership organisations.
- Account management or similar business experience in the FMCG sector or similar environment.
- Knowledge of corporate social responsibility in supply chains.
To apply for this position, please submit your online application form through this website and ensure you include your CV (maximum of 2 pages) and a cover letter (maximum of 1 page) outlining your motivation for applying and relevant experience.
About the organisation:
Founded in 1997, this not-for-profit membership organisation with 40 diverse members, collaborates with members and third-party grantors to implement impactful, long-term programs in tea-producing countries, improving the lives of farmers, workers, and communities.
The projects address critical issues in the tea supply chain, including poverty, gender-based violence, human rights violations, deforestation, and inadequate access to services. By partnering with corporate members, funders, and local implementers, they deliver tailored interventions and drive responsible business practices. Leveraging their unique position, they bring together the right stakeholders to tackle key challenges with actionable solutions.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Epilepsy Research Institute is seeking a dynamic and strategic Head of Fundraising to lead our income generation efforts and help drive our mission forward. This is a unique opportunity to play a pivotal role in securing sustainable funding to support world-leading epilepsy research.
With a proven track record in fundraising, you will develop and implement a comprehensive strategy across multiple revenue streams, including corporate partnerships, trusts and foundations and major donors. With a minimum of three years’ experience in a senior fundraising role and demonstrable success in securing significant funding, your ability to cultivate and manage donor relationships, craft compelling funding proposals, and oversee high-impact fundraising campaigns will be key to our success.
Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions. If this is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you.
Application is by way of a CV and covering letter which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.
Closing date: Wednesday 28 May 2025
Interview dates: Wednesday 11 June and Wednesday 18 June 2025
To radically advance research into the causes, prevention and treatment of epilepsy and its associated conditions.
The client requests no contact from agencies or media sales.
Our client is a national charity tackling financial insecurity and its structural causes. They work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive. Prospectus are proud to be supporting this amazing organisation in the search for a Head of Information Programmes.
This role leads the planning, delivery and evaluation of the organisation's Information Programmes which through the design and promotion of effective digital tools support the improvement of people’s financial security. Aligning the delivery and development of information services through partners, integrated programmes and the charity's established channels you will lead on implementing the strategic vision of this vital work to be digital first, while ensuring that anyone who needs support can find it at the right time and in a way that meets their needs.
An ambassador and conduit for many different areas and partners, you will continue to drive continual improvement of the information offering, from a user experience perspective. The successful candidate will have experience of bringing together digital and user perspectives with a goal to make products easily accessible, useable and effective for clients at all levels of technical ability.
Experience of leading on user experience within a digital environment is key, and an understanding of the charity sector and the multiple audiences that are likely to use products is important. You will also hold the following:
• Experience of developing, and managing outcomes focused information programmes across digital and non-digital channels that deliver real change and benefits for large audiences of users
• Experience of developing and managing tenders for outsourcing large scale technology-driven services, creating targets and OKR’s and managing their delivering at a senior level
• Working knowledge and experience of content management systems, customer relationship management (CRM), multi-channelled operations and relevant digital information systems
• Experience of leading on cross sector partnerships
• Experience of product delivery through co-production
• Experience of managing an expenditure budget of £1.5m
• Excellent analytical skills with the ability to interpret data accurately and concisely in easily readable materials and reports
If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible.
Turn2us offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 1 days per week.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at the charity.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to the organisation from the Disclosure & Barring Service (DBS).
As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Domestic Abuse Caseworker
Reference number: 282
Responsible to: Team Leader
Working base: Watford Wellbeing Centre
Working hours: 37.5 Hours Monday - Friday
Rate of pay: £26,000 - £27,000 per annum
About Us
For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing.
We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.
About the role
The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.
The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:
- To provide support and advocacy services to clients experiencing domestic abuse
- To ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment.
- To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To maintain and enhance service delivery standards and effectiveness.
- To support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately.
- To collate and obtain feedback regarding the effectiveness of the service.
Benefits
- Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
- Birthday leave day.
- Cash plan health cover (after 6 months employment).
- Eligibility for blue light card.
- Employee Assistance Programme.
- Ongoing training relevant to your role.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Friday 30th May 2025 at 5pm.
Interviews will be held on a rolling basis.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to use your creativity to make a difference? Join a national charity driving community wellbeing and real social change.
We’re looking for a passionate, hands-on communicator to lead marketing and fundraising at Self Help UK – helping us grow support, tell powerful stories, and connect with people who need us most.
At The National Lottery Community Fund we are passionate about strengthening communities and improving lives. We are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage. As part of our commitment to being more than a funder, we are serious about enabling collaboration, sharing best practice, amplifying the impact of our grantholders and influencing future policy making.
We are now seeking to appoint a Head of Policy Engagement to lead our engagement with policymakers and senior sectoral stakeholders under those four community-led missions. Using your deep understanding of the political and social environment in which our grantholders operate, you will explore the context for new funding initiatives, including potential partnerships, ensuring that we are making the greatest impact possible.
You will already have well established relationships with Executive Departments, other funders and the voluntary and community sector and you will use this to share learning and insight from our funding, lead consultations and identify opportunities for future collaboration. You will convene both grantholder and stakeholder networks to inform our analysis and ensure that community voice is at the heart of our decision-making.
You will be part of a policy and practice network across the Fund, working collaboratively with colleagues across the UK to develop One-Fund approaches to our missions.
We’re looking for someone who is values-driven, passionate about the Fund’s purpose and deeply committed to equity, diversity and inclusion. You will have a strong track record of influencing at a senior level and be able to articulate strategic ambitions clearly and effectively. You will also have a nuanced understanding of the role of a non-Departmental Public Body in the policy landscape and experience of working collaboratively across organisational boundaries. As a member of the Northern Ireland Senior Management team, you will provide inspiring leadership and strategic direction to the wider team.
Regular travel around Northern Ireland is expected, as well as some travel to other parts of the UK to connect with colleagues. We offer a flexible and supportive working environment and an excellent all-round benefits package.
Interview Date: Week commencing 9th June – In person interviews
Location: Northern Ireland. Our office is in Belfast and we have a flexible, hybrid approach to working.
On application, please align your supporting statement to the criteria below:
Essential Criteria
- Deep understanding of Northern Ireland communities. Knowledge of the context for the third sector, the funding landscape, public policy and the people and organisations who are influential in these areas.
- Demonstrable experience in high-level engagement, influencing and senior relationship management, internally and externally.
- Excellent communication skills and the ability to articulate strategic ambitions, positioning the organisation in the funding landscape and social policy debates.
- Passionate about the Fund’s purpose evidencing understanding of equity, diversity and inclusion and related best practice.
- Proven leadership skills, including the ability to inspire colleagues and work collaboratively in matrix structures.
- Strong planning and analytical skills, with expertise in research and consultation.
- Proven commitment to continuous improvement, self-reflection and personal development.
Desirable Criteria
- Clear understanding of the role of a UK-wide non-Departmental Public Body and the implications for policy and influencing.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Parkinson’s UK is seeking a Clinical Lead for Therapy for the Parkinson’s UK Excellence Network national Clinical Leadership Team
We’re recruiting a Parkinson’s specialist therapist to join the Network’s national Clinical Leadership Team on a consultancy basis. The Clinical Leadership Team provides strategic guidance and clinical expertise to Parkinson’s UK and the members of the team are ambassadors for the Excellence Network.
You would be joining a group of experts from different backgrounds: doctors, specialist nurses, and members of the Parkinson’s community, all actively working towards the vision of high quality multidisciplinary care for everyone with Parkinson's.
You can find out more about the Clinical Leadership Team on our website.
Who can apply?
Any experienced UK-based Parkinson’s specialist therapist, with exceptional interpersonal and influencing skills.
You’ll have a good understanding of the landscape of health and social care delivery, education and workforce development to support the strategic aims and objectives of Parkinson’s UK.
Time commitment: 0.5 days per week (1 programmed activity) to be worked flexibly across the month.
Remuneration: monthly rate based on skills and experience.
Term of consultancy services: 3 years from date of appointment, with an option to extend for a further 3 years.
How to apply
Your application will be by a CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the role description above. Please state the geographical area you’re based in when you apply.
Shortlisted applicants will be invited to a 1-hour virtual interview.
Closing date for applications: 13 June 2025
We exist to make every day better, for everybody living with Parkinson’s. Right now.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SHAK (South Hampstead and Kilburn Community Partnership) is a resident led charity based on the Alexandra and Ainsworth estate in the Kilburn Ward of Camden, London, dedicated to supporting residents and young people living in an area of high deprivation.
Our Mission is to work with local young people and adults to improve well-being, inclusion and life chances by nurturing talents, passions, skills and confidence.
Our Vision is of a place where everyone can live, learn and grow together.
We do this by identifying and meeting local needs with a range of opportunities in areas of lifelong learning, youth activities, community involvement, employment support, advice and guidance, volunteering, events etc.
If successful you will be based at “The ARC Youth Club”, an estate based youth led centre with integrated music studio, kitchen, games and "chill-out" space. The ARC engages approximately 250 young people per year and plays a vital role in their welfare and development outside of school. In holidays we offer a full program of activities and free meals for young people who may otherwise miss out.
You will deliver a range of activities e.g. cooking, arts & crafts, sports, trips, music, events etc. You will also offer support and guidance for local young people and enable them to develop life long skills while designing and running their own projects, forums etc. In school holidays you will be required to work an expected 28 hrs a week as we offer a full program of activities and free meals for young people
At SHAK we are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds.
Duties Include:
Promoting and delivering activities for young people aged 9-19 yrs (up to 25yrs for young people with SEND)
Engaging with a range of young people from diverse backgrounds and with multiple needs
Ensuring safeguarding standards are maintained and other policies and procedures are upheld
Facilitate and support intergenerational projects
Working in partnership with other organisations to meet local needs
Acting as an effective part of youth team and wider SHAK team supporting community activities as needed
Admin and reporting duties as required
Skills & Experience
- Minimum Level 3 youth work qualification or equivalent and significant, relevant experience of youth service delivery.
- Experience of engaging girls in youth programmes successfully
- Knowledge of youth policies, safeguarding procedures and legislation
- Good communication, people skills and ability to work effectively as part of a team.
- Ability to relate, support and engage with wide range of young people
- Proficient with computers, social media and other modern technologies
Personal Attributes
- Highly motivated and driven by positive values and commitment to motivating others
- Flexible and adaptable against a background of change
- Resourceful- ability to work on own initiative and solve problems
- Good punctuality, organisational and presentation skills
- Creativity, resilience & commitment
All recruitment is done in line with safe recruitment practices’
If successful an enhanced DBS check will be required.
This post is covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).
Careers and Employability Adviser
We are looking for an experienced Careers and Employability Adviser with extensive knowledge of working with care experienced young people (16-26) to guide and support young people in their professional development to help them reach their full potential.
Position: Careers and Employability Adviser
Location: London
Salary: £34,900 per annum depending on experience
Contract: Full-time, permanent, 37.5 hours per week (Monday to Friday)
Start date: Immediate Start
Benefits: 27 days holiday per year PLUS the 1st Friday of every month is a half day. Pension and contributions are payable 3% after 3 months of service, employee assistance programme.
Closing Date: Friday 6th June at 11.59pm.
About the role:
As a Careers and Employability Adviser, you will be able to demonstrate a real passion for making a difference in your client’s lives. You will possess the ability to build trusting relationships quickly, broaden horizons, and encourage young people to be aspirational.
You will be working for a charity that really makes a difference in the lives of young care leavers. Wherever they’re coming from, they help to open doors and give them the skills, confidence, and inspiration to realise their full potential.
Main duties and responsibilities
- To provide individual Information Advice and Guidance (IAG) support to young people on the programme.
- To identify opportunities for work that match participants’ interests and abilities.
- Support the delivery of various Programmes.
- To assist young people in their search for employment in outreach locations.
- To maintain a client-centred approach and be sensitive to the needs of a diverse client group.
- To compile and maintain accurate records and collect monitoring data for the project.
- To support the delivery of milestones and outcomes relating to those agreed upon with our partners.
- To provide progress information to line management as required.
- To attend and participate effectively in internal and external meetings.
About you:
To be successful in the role of Careers and Employability Adviser you will have resilience, a belief that there is always a way forward and an innovative approach to youth engagement.
If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!
Experience, Qualifications and Skills
- At least 2 years’ experience working with disadvantaged youth groups to transition them into employment
- Excellent communication skills, both written and oral.
- Experience working with vulnerable young people.
- Resilient, positive, and comfortable working effectively with complexity.
- Experience in delivering training sessions to young people.
- A good understanding of safeguarding responsibilities and risk assessment.
- Ability to work on own initiative as well as collaboratively with the rest of the team
- Empathetic, engaging, and innovative – the ability to present and to be motivational.
- Flexible approach yet able to maintain clear boundaries with clients once contracted.
- Strong organisational, timekeeping and record-keeping skills.
- Good IT skills required including recording of database entries.
- Ability to effectively communicate and relate to young people with varying levels of educational attainment, attention spans and motivation.
If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!
You may have experience in areas such as Careers Officer, Careers Manager, Careers Specialist Advisor, Recruitment Support, HR & Recruitment, HR generalist, HR Adviser, Human Resources Advisor, Human Resources Administrator, HR Business Partner, People Advisor, HR Assistant, HR Officer, HR Specialist, HR Coordinator, HR Consultant, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The North West England Methodist District (NWED) is seeking to appoint a District Property Secretary. The role is home-based, with travel throughout the District. They will be the first point of contact on all matters relating to property and will work in collaboration with the churches and circuits within the District, providing oversight of the properties owned by the District. The post holder will give support and assistance to a range of stakeholders on property-related matters, in the context of Methodist Church governance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Home-Start Epsom, Ewell and Banstead is a voluntary organisation committed to promoting the welfare of families and children. Staff and Volunteers offer regular support including emotional and practical help to families in their own homes and specialist projects within the community.
We are recruiting for a part-time Community Engagement and Fundraising Officer. You will need enthusiasm, excellent networking and negotiation skills, with the ability to engage with the local community, individuals and businesses. You will have past experience in raising funds and with your local knowledge, will have the ability to generate income from a range of sources across Epsom, Ewell, Banstead and North Mole Valley. Knowledge of Home-Start would be advantageous.
You will have good IT, evaluation and report writing skills. Excellent communication skills are essential. You will have the ability to handle confidential financial and other data. You should understand and be committed to the role of the voluntary sector, be able to work in a small team, demonstrating the ability to work flexibly.
Use of a car (expenses paid) is necessary. A basic disclosure and barring (DBS) check will be required.
We will interview as applications are received, so please apply on our website at your earliest convenience. For an informal conversation prior to applying, please contact Michelle (contact details on our website and CharityJob profile).
Please note: Following Safer Recruitment standards, we do not accept CVs
Home-Start Epsom, Ewell and Banstead is committed to equality of opportunity and diversity and actively encourages applicants with diverse backgrounds and experiences.
Home-Start Epsom, Ewell and Banstead is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.
Home-Start Epsom, Ewell and Banstead is a Company Limited by Guarantee (No 8765689) & a Registered Charity (No 1156539.)
Home-Start Epsom, Ewell and Banstead's mission is to shape a community where all children have the best possible start in life.




The client requests no contact from agencies or media sales.
BACKGROUND
This is an exciting opportunity to join the legal aid casework team at Asylum Aid. You will be responsible for coordinating and delivering the billing of our legal aid work (including controlled work, certificated work and inter partes bills), which is vital to ensure the financial sustainability of our work. Asylum Aid holds legal aid contracts in the immigration & asylum and public law categories.
For thirty-five years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum. We have built an expert service, delivering vital and life-saving services in some of the most complex legal cases, with a particular speciality working with unaccompanied children, survivors of trafficking, torture or other forms of human cruelty, and stateless people. Our vision is that all those in need of protection from persecution and other forms of human cruelty in the UK can obtain it, and are treated fairly and with dignity.
Since August 2020, Asylum Aid has been part of the Helen Bamber Foundation Group. Asylum Aid operates as an independent charity, led by its own Executive Director within the group structure, and is ambitious about growing its impact and reach in the future to ensure protection from persecution for those who need it.
ABOUT THE ROLE
This role would suit a person with strong attention to detail and excellent organisational skills and numeracy. The ideal candidate will have already embarked on or be looking to develop a career providing excellent legal aid billing support and coordination essential to the financial sustainability of legal aid practice, whether within the charity sector or private practice. You will have a strong commitment to the values of Asylum Aid and an understanding of the importance of sound legal aid billing practices to our continued ability to provide our expert service to our clients. Prior experience is not essential as full training will be given and peer support is available.
The focus of the role of billing coordinator is to ensure the efficient and robust delivery of costing and billing of legal aid files conducted under Legal Aid Agency (LAA) contract (Legal Help / Controlled Legal Representation and certificated work) as well as liaising with external costs lawyers to oversee the preparation of Inter Partes bills and negotiations with the paying party where we have obtained an order for our costs in judicial review proceedings. This includes reconciliation of Legal Aid Agency payments received and made, and to provide essential coordination within the organisation to support lawyers in ensuring files are billed promptly and accurately, and costs are maximized. The billing coordinator will work with the Director of Legal Casework to develop and maintain an effective tracking system to ensure timely progression from case closure to billing.
This role will work closely with the Legal Team of Asylum Aid and the Finance team of the Helen Bamber Foundation Group. You will also have access to the London Legal Support Trust Centres of Excellence legal aid billing peer support group and peer-to-peer support.
As this is a new role, there will be clear targets set as to the additional legal aid income brought in as a result of the extra capacity it will bring and a review will be undertaken after 12 months as to whether it is having the desired impact on our legal aid income.
Equal Opportunities
Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.
We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.
We genuinely welcome and encourage applications from candidates from range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma who are under-represented in our organisation.
We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the refugee and migration sectors. We value experience gained overseas as well as in the UK and you will receive full training to enable you to transfer your knowledge and skills to the UK context.
How to apply
Please note that the successful candidate will be offered the job subject to suitable references and a basic DBS check.
If appointed you will be required to give your consent to Asylum Aid to receive regular updates on your criminal records status throughout your employment.
The first stage is to complete on our online application form on our website by 9.00am on 12 May 2025
The website form will ask you to:
1. Upload a short covering letter. Please tell us why the position appeals to you, and how your
relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.
2. Upload your current CV
3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.
Selection Process
We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 19 May 2025, followed by shortlisted candidates attending in-person interview week commencing 26 May 2025. We will also ask you to complete a short written task ahead of/on the day.
At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.
We regret that we can only respond to applicants who make it to the interview stage.
We offer a guaranteed interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria.
Eligibility
Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).
Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.
Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us though phone or email.
Experts by Experience Support
We are also proud to be a member of the Experts by Experience Employment Network , which aims to increase representation of people with lived experience in the charitable sector.
If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources at which may help in preparing your job application. .
Please complete this form request support and they will confirm if they can match you with a mentor to support your application
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate, and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in Haringey. This is an exciting opportunity to work with stroke survivors and their families to provide stroke recovery support following a stroke.
Position: S11275 Stroke Support Coordinator
Location: Home-based, Haringey, however, regular travel will be required as part of this role within the service area (may include other travel in London and nationally to include team meetings or other work-related meetings).
Salary: Circa £27,400 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Hours: 35 hours per week
Contract: Services are contracted and there is currently funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 14 May 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 21 May 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the London Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
• Supporting new stroke survivors and their carers from hospital discharge into the community
• Provide personalised information, advice and support
• Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke
About You
You will have:
• Experience / background in a caring profession, ideally supporting people with disabilities
• Excellent IT skills and the ability to maintain accurate records
• An affinity with the values of the Association
• A flexible approach and the ability to effectively manage a caseload
This role requires regular travel across Haringey and to visit people at home and in community settings. There will be also be occasional travel to other parts of London and nationally to attend team meetings and other work commitments. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Community Alcohol Partnerships (CAP) is looking to engage the services of a results-oriented consultant with great people skills to set up CAP projects in high harm areas.
About Us
CAP sets up and supports local partnerships that aim to reduce alcohol harm in children and young people, improve their health and well-being and enhance their communities. Our mission is to create an alcohol-free childhood for all children and young people.
Role Overview
The successful applicant will have a track record of building effective partnerships, the people and communication skills to involve and engage a wide range of local stakeholders and the leadership and project management skills to support projects through each phase of their lifecycle including baseline evaluation, action plan delivery, post intervention evaluation and maintenance/sustainment. After a short familiarisation period the successful applicant will be expected to oversee fast-track development of new CAPs in priority areas and take responsibility for all aspects of their management with minimal supervision.
A key requisite of the role will be the ability to forge effective public/private sector partnerships between statutory agencies, schools, youth charities and retailers following the CAP model and evaluation framework. The successful applicant may come from a police, public health, education, local authority or other relevant background.
Key Responsibilities
· Proactively identify opportunities for new CAPs and facilitate set up of new CAPs in priority areas.
· Ensure that all new CAP projects carry out appropriate and timely interventions and evaluate all activity in line with the CAP evaluation toolkit – including a baseline and post intervention evaluation.
· Raise the profile of CAPs in Scotland and ensure that their impact is recognised by key stakeholders.
Specific duties to include the following:
o Represent CAP at all operational meetings.
o Ensure that Retail of Alcohol Standards Group (RASG) member companies play a full delivery role in each CAP where they operate as businesses.
o Liaise as appropriate with strategic leads within local enforcement authorities and other partner organisations to initiate and complete agreed actions.
o Encourage all projects to achieve positive local media coverage including via social media and regional news/broadcast media.
o Ensure that all projects carry out as a minimum a baseline (pre-CAP) evaluation and post intervention evaluation following the CAP evaluation framework and project management survey tools.
o Produce a monthly progress report on all schemes and pipeline activity.
o Attend and participate in regular CAP update meetings on Microsoft teams (x12 pa).
o Assist with event planning and profile-raising opportunities such as MSP visits to CAP projects.
Skills, attributes and experience
- Essential to the role will be the ability to persuade key stakeholders at local and national level of the need to address underage drinking problems and to facilitate effective and dynamic local partnerships involving any/all of the following sectors: local authorities, education, child protection, social services, public health, Alcohol and Drug Partnerships, police, retailers and licensing.
- Excellent organisational and sound project management skills.
- Great people skills with the ability to build consensus and motivate partners to play a role in timely delivery of an agreed action plan.
- Act as an ambassador for CAP at meetings and events including parliamentary events.
- Excellent presentation and all-round communication skills.
- Capable administrator with the ability to keep accurate records including data collection around outputs and impact evaluation.
Remuneration: Consultancy fee of £320 per day depending on experience. Work will depend on ability to generate interest in setting up new CAPs but we anticipate as a guideline engaging a minimum of 2.5 days of consultancy per week or around 100 days per annum. All reasonable and agreed travel expenses will be paid in line with invoice arrangements.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Engagement Officer, Birmingham, B7 5QT
Salary:£25146 per annum
Location:Nechells, Birmingham B7 5QT
Hours:Full Time, 37.5 hours per week (0800-1600 Monday to Friday)
Benefits:25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more
Reporting to:Volunteer Manager
FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot by going to our website.
The Role
At Nechells we are fortunate to have over 80 dedicated Volunteers that commit their time to ensure our 200 local Community Food Members receive the much-needed food to support their communities.
Duties include
• Responsible for recruiting, training and motivating volunteers
• Administrative tasks, including managing the volunteer databases
• Overseeing the Corporate Volunteers that regularly attend the depot for their day of Volunteering
• Develop and support volunteer events for recruitment and recognition
• Lead on all communications to volunteers
• Deliver volunteer inductions and training
• Handling individual volunteer queries and issues
A crucial element of the role as is working closely with the Operational staff in this fast paced warehouse environment.
Person Specification - Skills, Qualities & Experience
Essential
- Able to establish and maintain systems and accurate recording of data
· Experience of working with people from a diverse range of backgrounds
· Good communication and interpersonal skills, with the ability to deal with people at all levels
· Enthusiastic and self-motivated with good team-working skills
· Good time management with ability to manage workloads to meet deadlines
· IT literacy, in particular of using Microsoft applications (Outlook, Word, and Excel)
· A commitment to Equal Opportunities and inclusivity
· To subscribe to the ethos, vision and mission of FareShare Midlands
· A DBS check will be required
Desirable
- Experience of supporting volunteers
- Recruitment & Induction delivery
- Full clean driving licence and have access to a vehicle so can travel between depots as needed
Values and behaviours
- A commitment to Equal Opportunities
- An appreciation of FareShare Midlands’ mission and vision
- Flexibility of approach and ability to work in a team
- Proven ability to develop and maintain good working relations, with both internal and external audiences
- The role holder will be required to work flexibly to meet operational needs
How to Apply:
If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
We will be actively interviewing applicants as they apply.
We redistribute good quality surplus food which would otherwise go to waste and also support people to find work through our employability programme.
The client requests no contact from agencies or media sales.