Service delivery manager jobs

Do you want to help shape public debate, influence policy and communicate the value of homecare to Parliament and the wider public?

We are looking for a driven, curious, and politically aware External Affairs and Policy Specialist to help us communicate our policy work externally and strengthen the voice of homecare providers. You will turn policy insight, member experience and evidence into clear, persuasive communications for Parliament, the media, stakeholders and members

As a small, influential membership body, we offer breadth, visibility and responsibility. This role will suit someone who enjoys working hands-on in a small team, where priorities can move quickly and individual contribution is highly visible. We invest in our people, encourage professional development and give you real responsibility and exposure from day one. Your work will help shape national conversations and support a sector that matters.

What you will do

Parliamentary engagement

· Support day to day parliamentary monitoring and identify opportunities to influence debates, questions and policy development

· Draft high-quality briefings, parliamentary questions, and stakeholder communications

- Build and maintain relationships with MPs, Peers, and parliamentary staff

· Support delivery of our parliamentary engagement activity, including events and party conferences

Member communication

· Draft clear, timely and engaging communications for members, including briefings, updates and campaigns

· Work directly with members, including through focus groups, to capture insight, case studies and evidence

· Ensure member voice sits at the centre of our external messaging

· Translate complex policy and political developments into clear, practical and accessible information for members and external audiences 

Wider external affairs

·Monitor media coverage and support proactive and reactive media activity

· Contribute to social media and wider communications output

· Support campaigns, publications, events and stakeholder engagement

· Support team coordination, reporting and continuous improvement

About you

You are bright, motivated and organised, with a strong interest in politics, policy and communications. You enjoy writing, relationship-building and working at pace. You can understand complex issues, ask good questions and turn evidence into clear, compelling messages for different audiences.

You will bring:

·Strong written and verbal communication skills, with an ability to translate complex policy issues for different audiences

·Experience in public affairs, policy communications, media, communications or campaigning, or a closely related field

·An understanding of UK parliamentary processes, political engagement and the wider policy environment

· Confidence gathering insight from stakeholders, members or service users, including through meetings, interviews or focus groups

·Confidence using social media to inform, engage and influence

·Strong planning skills and the ability to manage multiple priorities

·An interest in social care, health or public services, or a desire to build expertise in this area

Please note that we are shortlisting applications as they come in before the closing day, so early applications are encouraged. As part of shortlisting, we may arrange a short initial conversation with candidates to discuss the role, salary expectations, availablity and fit.

Supporter Engagement Administrator
Salary: £25,112.50 per annum
Location: Either Helimed House, Norwich NR6 or Melbourn Office, SG8 – Hybrid Working
Hours: Full-time, 37.5 hours per week – Monday to Friday
Contract: Fixed Term Contract for 6 months

East Anglian Air Ambulance (EAAA) is a regional charity providing life-saving care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond. With two state of the art helicopters and a fleet of critical care cars, our crew of critical care paramedics and specialist doctors bring their advanced skills, equipment and medicine to the scene of the incident in the fastest time possible.

The Supporter Engagement Team is the first point of contact for all our supporters and is a key function in our fundraising team. As Supporter Engagement Administrator, you will deliver excellent customer service, ensuring that all supporters are engaged with, receive exceptional supporter care and are encouraged to support us further.

You will ensure that information is captured, income is processed, thanked and banked in the best way possible, and supporters are stewarded effectively. You will continually identify ways to improve processes and procedures to ensure all our donors and supporters have a great experience supporting EAAA.

An excellent communicator with experience working within a customer service environment, you will be able to quickly form good working relationships and understanding with colleagues and supporters. You will demonstrate strong IT skills, including experience of using a CRM database and Microsoft Office.

You will be joining a truly inspirational organisation. EAAA not only operates with total patient focus but provides a supportive working environment where everyone can develop and make a difference – Together We Save Lives.

This role will be worked a minimum of 3 days a week from our Norwich or Melbourn office and up to 2 days a week from home. The exact days worked in the office will be agreed with the successful candidate, but you must live within a commutable distance of Norwich or Melbourn.

Closing date: Monday 3rd August 2026 (9am)
Interview date: Monday 10th August 2026, Helimed House

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.

About Us Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust. We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

Warm Homes Network is a nationally delivered service provided through a partnership of Citizens Advice offices. The project aims to offer accessible telephone-based advice and support, with a particular focus on benefits and housing issues. Clients access the service through a range of referral and access channels, enabling advisers to provide timely, high-quality guidance and support to meet their individual needs.

The role involves providing comprehensive benefits advice, with a strong focus on income maximisation. Responsibilities include carrying out benefit entitlement checks, completing benefit applications, and assisting clients with mandatory reconsiderations and appeals. In addition, the service offers advice across a broad range of issues, requiring advisers to provide guidance, practical assistance, and support at a general advice level while ensuring high standards of client care and service delivery.

The post holder will need to be self-motivated, organised and flexible, in delivery of advice. Successful applicant will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.

The role

As Youth Advocacy Lead, you will develop and deliver GMYN’s new We Rise project, working alongside care-experienced and separated young people to transform housing and accommodation across Greater Manchester. 

This role is about more than delivering a project. It is an opportunity to help change not just young people's lives but how an organisation listens to them. We are looking for an advocate who believes young people already have the answers; they simply need adults and organisations willing to listen, share power and act. 

The role will combine direct work with young people, advocacy practice, organisational development and systems change. You will introduce and embed a self-advocacy approach across GMYN, supporting young people to understand their rights, build confidence and influence the decisions affecting their lives. 

Alongside this, you will support GMYN colleagues to develop the skills and confidence to make advocacy part of everyday practice; not something that only happens when things go wrong. Working across the organisation, you will help us move from supporting young people for them to achieving change with them. 

You will support young people to lead social action projects, distribute over grants through the We Rise Challenge Fund, influence regional housing reform, develop the creative projects and become the next generation of youth leaders across Greater Manchester. 

This is a real opportunity to build something from the beginning and help create an organisation where advocacy is not an activity – it is simply how we work. 

Key responsibilities 

• Lead the development and delivery of We Rise, ensuring young people are meaningfully involved learning is captured throughout the project.

• Develop a self-advocacy approach across GMYN, supporting young people to understand their rights and influencing decisions affecting their lives.

• Support young people to develop leadership, advocacy and social action skills so they can shape the services, systems and decisions that affect their lives.

• Design participation opportunities using rights-based approaches, ensuring young people are equal partners in shaping services and decisions.

• Develop strong relationships across Greater Manchester to strengthen youth voice and advocacy for young people to influence change.

• Model strong safeguarding practice to ensure young people are safe and supported. 

• Promote strengths-based and trauma-informed that ensure young people feel valued and heard.

• Capture insight, outcomes and learning to evidence impact and improve future practice.

• Manage project plans, budgets, reporting, and partnerships to ensure successful project delivery. 

• Support GMYN to embed advocacy approaches and continuously improve how we work alongside young people. 

• Promote youth-led advocacy and represent GMYN with stakeholders across Greater Manchester. 

• Carrying out any other reasonable duties and responsibilities that contribute to the organisation's overall aims and objectives.  

Person specification 

• Experience delivering advocacy or rights-based support with young people, such as care-experienced and separated young people. 

• Understanding of advocacy approaches and how they differ from advice, counselling and key work. 

• Experience supporting young people to develop and lead social action projects. 

• Experience designing and delivering participation opportunities.

• Co-producing services or projects with young people and people with lived experience. 

• Experience facilitating groups, workshops and activities that create safe, inclusive and empowering spaces for young people. 

• Experience developing practice through training and coaching professionals and/or embedding new approaches across organisations. 

• Understanding of trauma-informed approaches, strengths-based practice, and rights-based participation, including the Lundy Model. 

• Experience building and maintaining effective partnerships with young people, professionals, organisations and stakeholders. 

• Experience planning, coordinating, monitoring and evaluating projects, including capturing impact and learning. 

Please see attached pack for further information about GMYN and the role. 

Sporting Events Officer

Salary: £31,000–£33,000 per annum
Location: London (Hybrid – minimum 2 days per week in our City office)
Contract: Permanent, Full-time (35 hours per week)

Join Team Tommy’s and help save babies’ lives.

An exciting opportunity to join the Sporting Events fundraising team at Tommy’s and help raise over £2.4m towards vital life-saving research to help save babies’ lives. We have a multitude of running, trekking and challenge events in our portfolio, and this role has visibility across all of them. It’s a fantastic opportunity for someone looking to broaden their fundraising events experience and develop their career in a supportive, ambitious team. 

As Sporting Events Officer, you'll support the delivery of Tommy’s sporting events programme, helping to recruit, engage and steward thousands of supporters while ensuring excellent event administration and supporter experience. You'll work across participant recruitment, fundraising, supporter communications, event delivery and data management, playing a key role in helping the team achieve its ambitious fundraising targets. [Sporting E...PACK 2026 | PDF]

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail
• Passionate about delivering great supporter experiences
• Experienced in administration and customer service
• Confident building relationships with supporters and colleagues
• Comfortable managing multiple priorities in a fast-paced environment
• Interested in fundraising, events and mass participation challenges 

Why Tommy's?

Join a passionate organisation dedicated to stopping the heartbreak of baby loss and making pregnancy and birth safer for everyone. You'll be part of a collaborative team, gain exposure to a wide range of fundraising events, and have opportunities to develop your career while making a genuine difference.

How to Apply

To apply, please submit your CV and a covering letter via CharityJob, outlining how your skills and experience meet the requirements of the role.

For full details of the role, including the complete job profile, responsibilities, person specification and further information about Tommy's, please refer to the Recruitment Pack. 

Tommy’s is committed to creating an inclusive recruitment process. If you have a disability, long-term health condition, or require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to discuss how we can support you.

Closing date: Monday 3 August 2026. Applications will be reviewed after the closing date.

Thank you in advance for your interest in joining Team Tommy's. We look forward to hearing from you.

We have an exciting opportunity to join Birmingham's brand-new Family IDVA Service as a Senior Family IDVA, helping to shape and embed an innovative service supporting families affected by domestic abuse across the city.

This is a unique opportunity to play a key role in establishing a new city-wide service from the very beginning. Working within Birmingham's Family Hubs, Senior Family IDVAs will combine specialist domestic abuse expertise with leadership responsibility, supporting the safe and effective delivery of services for non-abusive parents and their children who have experienced domestic abuse.

As a Senior Family IDVA, you will work closely with the Operations Manager to support the mobilisation, development and ongoing success of the service. Alongside managing your own caseload, you will provide day-to-day leadership, support and guidance to a team of Family IDVAs, helping to create a positive, high-performing and learning-focused culture.

This permanent, part-time role (30 hours per week) is hybrid, with regular visibility required across Birmingham's 10 Family Hubs. You will lead a dedicated team of 5 Family IDVAs, ensuring the delivery of safe, high-quality and trauma-informed support to families affected by domestic abuse.

This role offers an excellent opportunity for an experienced IDVA looking to take the next step in their leadership journey, or for an existing senior practitioner who is passionate about developing others whilst continuing to make a direct difference to families affected by domestic abuse.

You will also play an important role in strengthening Birmingham's response to domestic abuse, supporting partnership working and helping to build professional confidence across Early Help, education, health and community settings.

Are you passionate about supporting families affected by domestic abuse, developing others and helping to build an outstanding new service from the ground up?

If so, we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

We are seeking a passionate and experienced Senior Family IDVA to join Birmingham's new Family IDVA Service. This is one of two Senior IDVA roles, with this post being part-time (30 hours). This innovative city-wide service will provide specialist domestic abuse support to parents aged 16+ and their children under 18, delivering a flexible, whole-family response that meets families at the earliest opportunity and helps prevent the escalation of harm.

Based within Birmingham's Family Hubs, Senior Family IDVAs will provide specialist domestic abuse support to families through risk assessment, safety planning, advocacy, emotional and practical support, and partnership working. You will manage a complex caseload, working with families experiencing high-risk and complex domestic abuse whilst ensuring the voices and needs of both parents and children remain central to all aspects of support.

Alongside direct casework, you will support the Operations Manager in the day-to-day delivery and development of the service. You will line manage and support a team of approximately five Family IDVAs, providing coaching, supervision, case guidance and performance support to ensure the delivery of high-quality, trauma-informed services. You will lead by example, sharing your expertise, promoting best practice and helping to develop a confident and resilient team.

The role will also involve supporting service quality and performance, including case reviews, audits, reporting and ensuring compliance with service standards and contractual requirements. You will work closely with Birmingham Children's Trust, Family Hubs and a range of statutory and community partners to strengthen multi-agency responses and improve outcomes for families affected by domestic abuse.

In addition, you will contribute to the service's training and engagement offer, helping to build awareness and understanding of domestic abuse amongst professionals across Early Help, education, health and community settings.

This is a rewarding opportunity for a skilled domestic abuse practitioner who combines strong frontline expertise with a passion for leadership, service development and empowering both families and colleagues to achieve positive outcomes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Support Coordinator

This is an exciting opportunity to join our team in Birmingham & Solihull. 

We’re looking for enthusiastic, motivated and well organised individuals to join us in delivering a comprehensive Stroke Recovery Service across the region.

Position: 000031 Stroke Association Support Coordinator

Location: Home-based, Birmingham & Solihull. However, extensive travel across the region will be required as part of this role (will include team meetings and other work-related meetings) 

Hours: Part-time, 21 hours per week

Salary: Circa £17,000 per annum (FTE circa £28,300 per annum)

Contract: Our services are contracted, we currently have funding until 31 March 2027

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 09 August 2026

Interview Date: 25 or 26 August 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Stroke Association Service Delivery Coach, the coordinator will work with the local Health and Social Care services to receive referrals and support stroke survivors and their carers. As a coordinator you will provide personalised information, advice and support with regular reviews throughout.

Key responsibilities will include:

· Working with the local Health and Social services to receive referrals to support stroke survivors and their careers.

· Providing personalised information, advice and support to address any needs identified.

· Completing Needs Assessments with stroke survivors and supporting them to develop a stroke recovery plan.

· Providing regular reviews to support people in establishing and achieving their own personal goals

About You

You will:

· Have a background in a caring and/or charity profession supporting people with disabilities.

· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.

· Have experience of working with people who may have additional communication support needs.

· Be proficient in using Microsoft applications, including Word and Excel and experience using IT systems to record and maintain beneficiary data.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

This is a pivotal role, at a pivotal moment for us. We are entering a critical growth phase, which includes rapidly expanding our own operations and managing significant external partnership. As Head of Finance & Systems, you will be accountable for ensuring we have the right systems and structures in place to grow at pace without detriment to good governance.

The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained. 

You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 24 employees and anticipate growing significantly in the next twelve months. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance. 

You will oversee all financial administration, ensuring this is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.  

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.

As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.  

 

Key responsibilities:

• Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities.

• Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the book-keeper.

• Produce the monthly management accounts and bespoke financial reports—including accurate forecasting, restricted fund tracking, and variance analysis—ensuring decision-makers have clear, actionable data.

• Forecasting cash flow and managing the treasury position.

• Manage the contract and performance of the bookkeeper  and outsourced payroll providers; setting strict monthly closing deadlines, enforcing data accuracy, and ensuring they deliver a clean trial balance for management accounting.

• Oversee sound financial administration, management and governance across the organisation, ensuring robust financial controls in place and operating effectively.

• Provide leadership and guidance to all things finance related, providing mentoring and support to the team, and coaching on financial awareness. 

• Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks 

• Support the Partnerships & Impact team and Programme Managers with financial inputs to funding proposals and ensure restricted funds are used in compliance with grant conditions.

• Developing our systems strategy, including reviewing suitability of our current systems (Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc. ) and ensuring optimal use of systems, maximising automation, and using AI where appropriate.

• Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches

• Supporting the organisation’s data governance by ensuring financial systems (e.g., Quickbooks, payroll, expenses) are secure, compliant, and integrated in line with data protection principles.

• Leading an effective risk management process.

• Ensuring the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales and all financial reporting requirements.

Essential Skills & experience:

• Charity Finance Experience: Practical, senior-level experience working within a UK non-profit finance function, including a strong working knowledge of the Charities SORP and accounting for restricted vs. unrestricted funds.

• Hands-on Management Accounting: Proven experience independently producing monthly management accounts, cash flow forecasting, and variance analysis from scratch.

• End-to-End Audit Management: Experience preparing year-end audit files, reconciling balance sheet control accounts, and acts as the primary point of contact for external auditors.

• Accountancy Qualification: Full or partial qualification through an accredited body (ACCA, CIMA, ACA, CIPFA). 

• Tech Literacy & Data Reconciliation: Comfortable troubleshooting and navigating modern finance tech stacks (e.g., Xero, Pleo) and pulling financial data/reports from a CRM system (e.g., Beacon).

• Vendor & Staff Management: Experience supervising junior staff (or office managers) and actively managing the performance, timelines, and accuracy of outsourced providers (e.g., bookkeeping and payroll).

 

Desirable skills & experience

• Systems Implementation: Past experience project-managing a software migration or building native integrations/automations between a CRM system and accounting software.

• Broader Operations/HR Exposure: Basic familiarity with HR administration, GDPR workflows, or managing organizational risk registers in a small team environment.

• Sector Passion: A demonstrable interest in food education, children’s health, or food systems.

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. 

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 7 weeks

First interviews will be held 1st -4th September

Are you an experienced qualifications professional with a strong understanding of examinations, assessment delivery and qualification development?
 
Do you have experience supporting the implementation of e-assessment platforms and the confidence to step into a high-profile project where your expertise can make an immediate impact?
 
 
TPP Recruitment is supporting a respected professional membership and awarding organisation to recruit a Qualifications Development Officer on an initial temporary basis. This is an urgent appointment to support a critical programme of work involving the rollout of a new e-assessment platform, alongside longer-term qualification development projects.
 
 
Salary: £22.87 per hour (£41,628 full-time equivalent)
Employment type: Temporary initially, 3 months
Working arrangements: Fully remote working with occasional attendance required when needed
Working pattern: Full-time, 35 hours per week, with flexible working options available
Start date: ASAP – please only apply if you are available to start in the next 2-3 weeks

About the Organisation
 
Our client is a well-established professional membership and awarding body with an influential role in professional education and qualification delivery.
 
They are currently undertaking a significant programme of work to enhance and modernise their digital assessment capability while continuing to develop and evolve their qualifications portfolio. As part of this transformation, they are seeking an experienced qualifications professional to support the successful implementation of a new e-assessment platform and contribute to future qualification development initiatives

About the Role
 
This is an exciting opportunity to join a busy education team at a pivotal point in the organisation's development.
 
Initially, the role will focus on supporting the implementation of a new e-assessment platform, working closely with colleagues, suppliers and stakeholders to ensure testing, processes, guidance and operational activities are delivered effectively. Alongside this work, you will contribute to qualification development projects and the ongoing enhancement of assessment products and services.

Key Responsibilities
 

• Support the implementation of a new e-assessment platform
• Coordinate testing activities, issue tracking and user acceptance processes
• Gather requirements and contribute to process mapping exercises
• Develop user guidance, training materials and operational documentation
• Manage project plans, actions, timelines and risk escalation activities
• Work collaboratively with internal teams, suppliers and stakeholders
• Support qualification development and assessment-related projects
• Analyse stakeholder feedback and identify opportunities for improvement
• Produce reports, briefing papers and communications for a range of audiences
• Help embed new systems, processes and ways of working across the organisation

 
 
Skills / Experience Required
 

• Experience of qualification development within an awarding, assessment or professional education environment
• Strong understanding of examinations and assessment processes
• Experience supporting the implementation of e-assessment or digital assessment platforms
• Excellent project coordination or project management skills
• Experience managing multiple priorities in a fast-paced environment
• Strong written communication and stakeholder engagement skills
• Excellent attention to detail and organisational ability
• A proactive approach and the ability to work independently

 
 
To Apply
 

• Applications are welcomed from candidates who can start at short notice and are keen to contribute to a high-priority assessment transformation programme.
• Please apply with your CV only as soon as possible.

 
 
Interview Process
 

• One-stage online interview
• Interviews scheduled for 4th, 5th or 6th August 2026
• Process expected to include a project or process management exercise

 
 
Deadline
 

• Wednesday 29th July 2026, 5pm

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Head of Commercial Partnerships is a pivotal leadership role responsible for developing and delivering Jericho's corporate engagement and partnership strategy.

The postholder will build and maintain relationships with employers, businesses, funders and strategic partners to create employment pathways for participants, generate income for Jericho's social enterprises and unlock wider support through corporate fundraising, social value partnerships, volunteering and advocacy.

Working across multiple areas of the organisation, the role will act as a bridge between Jericho's employability, enterprise and income generation functions, ensuring partnerships deliver meaningful social impact while strengthening the organisation's long-term sustainability.

This role offers a unique opportunity to shape the future of Jericho's corporate engagement strategy and become a key external ambassador for one of Birmingham's leading employment-focused charities.

We would consider 0.8 FTE for the right candidate. The successful applicant must have the Right to Work in the UK as we are unable to offer sponsorship.

What you’ll be doing:

Strategic Leadership

• With support from the Director of Income Generation, develop and deliver Jericho's Commercial Partnerships Strategy.
• Identify opportunities to increase income, employment outcomes and social impact through external partnerships.
• Contribute to organisational strategy, business planning and growth objectives.
• Monitor partnership performance and provide regular reporting on outcomes, income generation and impact.
• Act as a senior ambassador for Jericho across Birmingham and the wider region.

Employer Engagement and Employment Pathways

• Build and maintain relationships with employers across a range of sectors.
• Create opportunities for work placements, work experience, internships and employment pathways for participants.
• Develop employer partnerships that support individuals facing significant barriers to employment.
• Work closely with People Support and Employability teams to understand participant needs and identify suitable opportunities.
• Promote inclusive employment practices and encourage employers to recruit from underrepresented groups.

Corporate Partnerships and Business Development

• Identify and secure new business opportunities for Jericho's social enterprises.
• Develop relationships with procurement teams, HR leaders, CSR teams and senior decision-makers.
• Promote the commercial services offered by Jericho's enterprises and identify opportunities for growth.
• Create strategic partnerships that deliver both commercial value and social impact.
• Support the development of new enterprise opportunities and routes to market.
• Identify opportunities arising from corporate social responsibility and social value commitments.

External Representation

• Represent Jericho at networking events, conferences, business forums and partnership meetings.
• Build Jericho's profile within Birmingham's business community.
• Deliver presentations and pitches to senior stakeholders.
• Develop relationships with key influencers, business leaders and strategic partners.

Who are we looking for?

Essential

• Significant experience in corporate partnerships, business development, employer engagement, relationship management.
• Proven ability to build and maintain high-value strategic relationships.
• Experience developing partnerships that deliver measurable outcomes.
• Strong commercial awareness and understanding of how businesses operate.
• Excellent communication, networking and presentation skills.
• Experience influencing and engaging senior stakeholders.
• Ability to identify opportunities and convert them into tangible results.
• Strong planning, organisational and project management skills.
• An appreciation of and sympathy with The Jericho Foundation's Christian roots and values, and a commitment to its mission of supporting people facing barriers to employment into sustainable work.

Desirable

• Experience within the charity, social enterprise, employability or recruitment sectors.
• Knowledge of Birmingham's business landscape and key employers.
• Experience securing corporate funding, sponsorship or social value partnerships.
• Understanding of supported employment and employability programmes.
• Experience managing budgets, income targets or commercial contracts.

About JERICHO 

JERICHO is an award-winning Birmingham-based charity and family of six social enterprises. We provide supported work opportunities for people facing extreme challenges in getting a job and have been helping people across Birmingham into employment for over 30 years. We primarily support marginalised young people and survivors of modern slavery. What makes our model so effective is the way we combine work placements with individualised wrap-around support, training and a range of targeted activities. Our approach is focused on helping people address the issues that are affecting their life chances, build skills and confidence and ultimately become more employable.

INTERVIEWS ARE PLANNED IN PERSON ON TUESDAY 11th AUGUST 2026. 

Job Title: Refuge Worker

Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £29,701.36 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Full Time, Permanent

Hours: 37.5 hours per week 

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles. 

For further infomation regarding the role, please view our downloadable job pack. 

As part of this role, you will be required to participate in an out-of-hours on call rota

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 29 July 2026

Interview Date: 17 and 18 August 2026

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Community Mental Health in Harrow.

Sounds great, what will I be doing?

The main purpose of this role is to provide high-quality support and interventions to clients with mental health needs who require early intervention and prevention. The postholder will support clients throughout their time in the service, empowering them with the skills to cope independently, while working in line with organisational values, the ethos of recovery, and principles of co-production. Responsibilities include managing a caseload of clients, delivering group activities and programmes, and clearly communicating the aims, objectives, pathways, and service model to enable clients to fully participate in and co-produce their support. The role also involves helping service users engage effectively with community professionals, developing peer support networks and community-based approaches, monitoring the health, wellbeing, and safety of service users, and contributing to the core work of the service. Accurate and timely administration, referrals, assessments, and service reviews are required, alongside participation in supervision, appraisals, training, and team development activities. Flexibility, initiative, and a collaborative approach are essential to ensure effective service delivery and support for both clients and colleagues.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have lived experience of mental health care pathways, including emergency department attendance, acute admissions, and community mental health services, alongside a solid understanding of the issues affecting individuals with a range of mental health conditions. They will be able to communicate effectively and provide support with dignity and respect, forming and sustaining trusting relationships with service users, carers, peer support workers, and professionals. Strong listening and verbal communication skills are essential to engage appropriately with service users in crisis, colleagues, and external agencies, both in person and over the phone. Knowledge of recovery tools, local mental health and wellbeing support, and the ability to assess needs, risks, and aspirations to provide appropriate signposting are required. The candidate will demonstrate strong prioritisation, time management, and the ability to work dynamically under pressure. Proficiency in IT, including MS Word, Outlook, and internet functions, as well as good literacy and numeracy skills to produce clear written correspondence, is expected. They will have a sound understanding of safeguarding issues and the ability to address them appropriately, work effectively both independently and as part of a team, and support the induction of new peer staff and volunteers. Strong communication, partnership building, and interpersonal skills are essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We have an exciting opportunity to join Birmingham's brand-new Family IDVA Service as a Senior Family IDVA, helping to shape and embed an innovative service supporting families affected by domestic abuse across the city.

This is a unique opportunity to play a key role in establishing a new city-wide service from the very beginning. Working within Birmingham's Family Hubs, Senior Family IDVAs will combine specialist domestic abuse expertise with leadership responsibility, supporting the safe and effective delivery of services for non-abusive parents and their children who have experienced domestic abuse.

As a Senior Family IDVA, you will work closely with the Operations Manager to support the mobilisation, development and ongoing success of the service. Alongside managing your own caseload, you will provide day-to-day leadership, support and guidance to a team of Family IDVAs, helping to create a positive, high-performing and learning-focused culture.

This permanent, full-time role (37.5 hours per week) is hybrid, with regular visibility required across Birmingham's 10 Family Hubs. You will lead a dedicated team of 5 Family IDVAs, ensuring the delivery of safe, high-quality and trauma-informed support to families affected by domestic abuse.

This role offers an excellent opportunity for an experienced IDVA looking to take the next step in their leadership journey, or for an existing senior practitioner who is passionate about developing others whilst continuing to make a direct difference to families affected by domestic abuse.

You will also play an important role in strengthening Birmingham's response to domestic abuse, supporting partnership working and helping to build professional confidence across Early Help, education, health and community settings.

Are you passionate about supporting families affected by domestic abuse, developing others and helping to build an outstanding new service from the ground up?

If so, we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

We are seeking a passionate and experienced Senior Family IDVA to join Birmingham's new Family IDVA Service. This is one of two Senior IDVA roles, with this post being full time (37.5 hours). This innovative city-wide service will provide specialist domestic abuse support to parents aged 16+ and their children under 18, delivering a flexible, whole-family response that meets families at the earliest opportunity and helps prevent the escalation of harm.

Based within Birmingham's Family Hubs, Senior Family IDVAs will provide specialist domestic abuse support to families through risk assessment, safety planning, advocacy, emotional and practical support, and partnership working. You will manage a complex caseload, working with families experiencing high-risk and complex domestic abuse whilst ensuring the voices and needs of both parents and children remain central to all aspects of support.

Alongside direct casework, you will support the Operations Manager in the day-to-day delivery and development of the service. You will line manage and support a team of approximately five Family IDVAs, providing coaching, supervision, case guidance and performance support to ensure the delivery of high-quality, trauma-informed services. You will lead by example, sharing your expertise, promoting best practice and helping to develop a confident and resilient team.

The role will also involve supporting service quality and performance, including case reviews, audits, reporting and ensuring compliance with service standards and contractual requirements. You will work closely with Birmingham Children's Trust, Family Hubs and a range of statutory and community partners to strengthen multi-agency responses and improve outcomes for families affected by domestic abuse.

In addition, you will contribute to the service's training and engagement offer, helping to build awareness and understanding of domestic abuse amongst professionals across Early Help, education, health and community settings.

This is a rewarding opportunity for a skilled domestic abuse practitioner who combines strong frontline expertise with a passion for leadership, service development and empowering both families and colleagues to achieve positive outcomes.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Job Title: Evidence Project Officer

Salary:                £26,950 to £29,569 per annum

Contract:           1 year fixed-term with possibility of extension – 35 hours per week

Location:          Thames21’s main office at the Guildhall, City of London; but we also offer hybrid working. You will also be expected to work out on site at various locations across London several times a week.

Responsible to: Evidence Team Manager

About Thames21

Thames21 is a leading environmental charity, working across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis through restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. 

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.

 

Purpose of the job

The successful candidate will be employed as part of the Evidence Team working in a supportive, dynamic and fast-moving environment. While the post is initially funded for a year, there is likely to be further funding to work on projects related to the monitoring of Nature-based Solutions (NbS) beyond this date. The role is to aid in the delivery of a range of projects within the Evidence Program. These projects will focus on evidence collection in relation to nature-based solutions for flooding and water quality issues, as well as supporting a network of citizen scientists to carry out water quality sampling. The role will require close collaboration with a variety of project partners from local to national scales.

You will work across several projects to collect and analyse water quality evidence relating to NbS that have been installed across London or are planned to be installed. This will involve visiting sites across London regularly to survey sites, collect samples, and speak to local stakeholders.

You will work closely with our network of citizen scientists to support their efforts to measure water quality in their local area. This will involve distributing equipment and PPE, responding to their queries, and visiting sites with them to discuss local pollution issues and potential solutions.

This job would suit somebody who has an interest in river water quality, enjoys working outside, is a good problem solver, and likes working with people.

Main Duties and Responsibilities

· Routine water quality sampling of NbS installations.

· Installation and maintenance of monitoring equipment (e.g. real-time water quality sensors).

· Data inputting, analysis, presentation, and visualisation using a variety of software and online tools such as Excel, ArcGIS, and QGIS.

· Production of high impact verbal and written reports aimed at a range of expert and non-expert audiences.

· Work with local stakeholders to aid in the delivery of a range of river-related projects.

· Support monitoring carried out by citizen scientists.

· Delivery of other types of project work, as and when required by project or team managers.

· Work outside in a riverside environment in a variety of weather conditions.

· Work with Thames21 colleagues to develop and implement Thames21’s vision.

Other Duties

This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description.

We appreciate the time you took to apply for this role, and we understand that it can be disconcerting when you don’t hear back from a position you have applied for. However, due to the high number of applications we expect to receive, we are unable to respond to or provide feedback on individual applications. Nevertheless, we want to manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion.

Please advise in your application if you are happy for us to contact you for any future opportunities that may arise, should you not be successful in this position.

No agencies, please.