Service delivery manager jobs

The Alan Turing Institute

Named in honour of Alan Turing, the Institute is a place for inspiring, exciting work and we need passionate, sharp, and innovative people who want to use their skills to contribute to our mission to make great leaps in data science and AI research to change the world for the better.

BACKGROUND

Join us as we define a new era for The Alan Turing Institute. We are seeking a commercial, ambitious and inspirational Head of Culture and Learning to drive forward the developmental people aspects and initiatives required for the organisation to achieve its strategic objectives.

CANDIDATE PROFILE

The Head of Culture and Learning will report directly to the Director of People. They will foster a positive work environment in order to develop a strong organisational culture. You will have evidential understanding of Professional Development, EDI and people practices and will balance creativity with pragmatism.

The ideal candidate will be CIPD qualified or have senior level learning and development experience qualified by practice. They will be able to influence senior management  and have experience of developing coaching, mentoring and feedback skills programmes that positively impact people outcomes.

MAIN DUTIES

•  Translate the Institute’s strategic objectives into actionable learning and development and cultural strategies, with clear, ambitious measurable goals and targets
• Lead, coach and mentor across the People Directorate to align with organisational goals
• Coach the management team on people, culture and development processes
• Work collaboratively with the other departmental People Heads to develop and implement learning and cultural strategies to support business objectives
• Advise executive leadership on professional development and organisational culture related matters
• Be propositional and proactive in suggesting developmental solutions to people challenges
• Lead on succession planning and talent management
• Lead on the creation and implementation of performance management processes and development planning
• Champion and embed the Institute’s EDI strategy within learning, leadership, and cultural initiatives, working in close partnership with the EDI Strategic Lead.
• Act as a senior advocate for inclusive culture, aligning learning and organisational development efforts with EDI objectives.

Please see our portal for a full breakdown of the role

Terms and Conditions

This full time post is offered on a permanent basis at an annual salary of £80,000 - £85,000 plus excellent benefits, including flexible working and family friendly policies.

The Alan Turing Institute is based at the British Library, in the heart of London’s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview.

Application procedure

Please see our jobs portal for full details on how to apply and the interview process.

We reserve the right to close this vacancy early or to interview suitable candidates before the closing date if enough applications are received.

Equality Diversity and Inclusion

We are committed to making sure our recruitment process is accessible and inclusive.

This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please contact us at to find out how we can assist you.

Are you an engaging leader with the ability to motivate your teams, influence senior stakeholders and champion the power of strategic audience development? Do you want to be part of our once-in-a-generation opportunity to beat dementia by driving growth and impact through audience strategy?

About The Role
We are recruiting for a Head of Audience Strategy to join on a permanent contract. This is a home-based role working full-time, 35 hours per week, with occasional travel required for team and stakeholder meetings and events.

The last few years have seen unprecedented growth in the public profile of dementia, driven in part by the growing size, impact and ambition of Alzheimer’s Society – the UK’s leading dementia charity. We now need to ensure that everyone who needs dementia support today can access it, while improving our ability to attract, engage and retain the donors, volunteers and campaigners who so generously give money, time and voice to deliver enduring change. Crucial to this is strategic audience development: driving growth by being clearer about who we need to engage, why, and how.

As Head of Audience Strategy, you will develop a comprehensive strategy that delivers a step-change in the maturity and effectiveness of audience insight at Alzheimer’s Society. Built on a range of high-quality insight, data analysis and modelling, the strategy will reflect the evolving relationship to dementia and our Society among the public and other key external stakeholders.

You will work to identify the priority groups we need to engage to drive sustainable growth across all areas of engagement. You and your team will support teams to develop acquisition and engagement strategies which feel truly audience-led, orchestrating warm supporter communications and journeys which ensure we’re growing the right audiences to meet our objectives.

A priority will be ensuring that teams have the right tools to understand, segment and target their priority audiences. You will also be responsible for supporting teams to generate high-quality evaluations of activity in relation to audience goals – using these to capture new insights that improve our overall understanding and demonstrate the value of your team. At all times, you’ll act as an articulate champion of the power of audience strategy. You will lead senior conversations across the Society about what we know and wish to achieve with our audiences and constantly seek opportunities for your team to support others to enhance their impact and deepen their engagement.

We have provisionally scheduled the first stage of interviews for this role to take place on Wednesday 19th and Thursday 20th November.

About you
Joining us, you’ll have experience in developing and implementing audience or engagement strategies, and extensive experience of diverse qualitative and quantitative research methods and data analysis. You will also be able to demonstrate proven ability to synthesise these insights and apply them to all levels of the marketing funnel, across cold and warm audiences.

Crucially, you’ll be able to build positive relationships, influence key stakeholders and use your communication and leadership skills to manage and motivate cross-functional teams. You’ll be able to take a holistic view across the areas you manage and use this insight to contribute to organisational strategy through an audience development lens.

You don’t need to have a background in the charity sector, and you may or may not have a connection to dementia, you might be an accomplished Audience Insight professional looking for progression or be an established senior leader in this area already. We’re interested to hear from you if you feel that your skills and experience could be transferred to this role. We hope the Society’s purpose and ambition resonates with you, and you’ll be motivated to help drive significant growth across all our engagement channels in the coming years.

What you’ll focus on:

- Developing and implementing a Society-wide audience strategy that demonstrably helps to drive growth by clearly laying out the key groups that Alzheimer’s Society needs to engage (including how and why) to progress different areas of our activity.
- Supporting senior stakeholders to create sub-strategies that help directorates and departments working on specific activities, campaigns, content and channels to clarify their target audiences for engagement (acquisition and retention) to drive growth and impact.
- Acting as our leading ambassador and spokesperson for audience strategy and insight, representing our audience knowledge and approach in senior forums as well as with key external partners (e.g. media and creative agencies).
- Leading the evaluation of you and your team’s contribution, developing a high-performance culture rooted in continuous improvement and a growth mindset. In addition to demonstrating the benefits of a more strategic approach to audience insight in terms of driving growth and impact.
- Oversee the co-ordinated delivery of high-quality insight, analysis and delivery from your teams, ensuring that their outputs meet the strategic and operational needs of the Society at large, and individual marketing and engagement teams.
- Using your understanding of our audiences and audience strategies to ensure our policies, processes and systems are optimised to grow engagement in line with our ambitions.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Fundraising Officer

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Fundraising Officer to join our small and friendly fundraising team. You will support the High Value Partnerships Manager and Community & Events Fundraising Manager, both of which are already well-established income streams with lots of great potential. It’s a great opportunity to work across varied income streams including Corporate, Trusts & Grants, Community, Fundraising Events and Individual/Regular Giving.

Contract: Permanent
Hours:  37 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £24,000 - £27,000
Reports to: High Value Partnerships Manager 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to partner meetings/events will also be required.
Closing date: Midnight 5th November 2025
Interview dates: Interviews will be virtual and take place in October/November on a rolling basis

Purpose of the role

• Reporting to the High Value Partnerships Manager you will provide support across our two priority Fundraising streams – Community Fundraising (Community, Events and Individual/Regular Giving) and High Value Partnerships (Trusts, Grants, Corporate and Sponsorship).
• Conducting prospect research (Corporate and Trusts/Grants) creating a pipeline of targeted opportunities, and submitting applications for lower level funding
• Providing excellent relationship management to those in our community who fundraise for us, whether that’s as a Regular Giver or Marathon runner
• Providing support to the Manager planning Fundraising Events, recruiting participants, attending and cheering on our fundraisers and thanking our supporters
• Accountable for delivering our annual raffle and ongoing Lottery programme
• Support the wider Development team with admin relating to Fundraising

Ideal candidate

The ideal candidate will have experience either in supporting the delivery of High Value partnerships or Community Fundraising. They will be able to demonstrate how they have researched partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support for the charity.

Person specification

Essential

• Experience of donor stewardship
• Excellent relationship building skills
• Ability to research and find vision aligned funders
• Ability to project manage the delivery of partnerships and/or events
• Excellent writing, communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Ability to multi-task and manage several different priorities at once
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• An understanding of GDPR in relation to fundraising
• Experience working in a CRM (Microsoft Dynamics experience a plus)

Discipleship & Faith Formation Officer: Faith at Home

The Vacancy

Are you committed to nurturing faith in children, young people, and across the generations within family life? Do you have a heart for empowering churches and leaders to embrace whole-life discipleship? Are you a skilled educator and enabler who recognises the vital role of home in shaping spiritual journeys and is passionate about equipping others to do the same?

We are offering an interesting and varied opportunity to support the work of the Connexional Team and the wider Methodist Church in developing, providing, and maintaining quality training, resourcing, network organisation, accompaniment, and experiences – in ways that are theologically-rooted, culturally-resonant, inclusive, relational, creative, and compelling for children and young people in their homes, with their families, responsible adults, and/or care providers.

Working alongside the Discipleship Team and colleagues within the Evangelism & Growth Team, you will be developing and communicating with networks around the Methodist Church’s biblically- and theologically coherent vision and strategy for multi-generational Methodist discipleship. As part of this, an important aspect of the role will be supporting the development of a coherent discipleship pathway across different age groups within families and children at home, which will be sensitive to key transitional development stages across generations and life experiences. You will be working with circuits and local churches as well as in partnership with external organisations; in addition, you will be and active part of the development and delivery of key events such as 3Generate.

This is an exciting opportunity to help shape the future of the Methodist Church and enable people of all generations to embark on a life-long discipleship journey.

About You

We are looking for someone who wants to make a positive contribution to the work of the development and delivery of the Discipleship stream outlined in Methodist Church’s evangelism and growth strategy – part of the Church’s commitment to be a growing, inclusive, evangelistic, and justice-seeking Church.

You will preferably have experience in training and project management, and it is essential that you are experienced in children, family and youth ministry. You must be experienced in the development and delivery of teaching programmes and have a good understanding of intergenerational faith development. As a good project manager and communicator, you are able to work with ecumenical and secular partners as well as local Methodist Churches and Circuits. Experience with digital content development and social media would be an advantage.

We are a collaborative team and therefore welcome applications from those who wish to contribute to the work of the team in a positive and proactive way.

A faith is an essential requirement for this role and in accordance with Schedule 9 of the Equality Act 2010 it is and it will remain throughout the life of the employment contract an occupational requirement that the successful applicant is a practicing Christian.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

Closing date: Friday, 7 November 2025

Interview date: Friday, 21 November 2025

This is a new role within the Programmes Directorate to support the expansion of the Trust’s in-house impact evaluation. The Sutton Trust has an excellent reputation in this field with well-developed theories of change, robust evaluation framework and extensive data and feedback from programme participants. This role will be vital for delivering internal evaluation projects of Sutton Trust programmes, supporting with data collection and management across multiple platforms, contributing to and implementing our impact strategy and developing expertise in data analysis, project management, and data management.

The role will report to the Senior Impact and Evaluation Manager, alongside working with the Systems and Evaluation Manager, and others across the Programmes team.

Main duties

• Working with the team to deliver the Trust’s impact strategy. This includes analysing both qualitative and quantitative data on the Trust’s programmes, creating reports to communicate findings, supporting with the collection and management of impact and engagement data, and supporting on external evaluation projects.

• Working with colleagues across the Programmes and Development teams to support with reporting programme numbers and data requests to funders and other key stakeholders.

• Support the Systems and Evaluation Manager with the innovation and development of our Salesforce CRM platform and other data-gathering platforms to ensure the ongoing collection and maintenance of high-quality data.

• Work across multiple data collection platforms that gather personal data on applicants to programmes and post-programme feedback data, to ensure processes are effective, efficient, and GDPR-compliant.

• Develop expertise in Salesforce, data analysis, and evaluation methodology via project work, proactively seeking development opportunities, by keeping up to date with developments in the sector, and attending external conferences.

• Working with external stakeholders and delivery partners to deliver training and communication about the charity’s impact and data systems.

• Supporting the creation and development of Theories of Change for the Programmes team.

• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have experience in:

• Experience handling and analysing large and complex datasets in Excel or a similar application
• Strong project management skills
• Demonstrates a willingness to learn
• Organised, independent and able to work to deadlines
• Excellent verbal and written communication
• High numerical literacy
• High degree of initiative and the ability to take responsibility for projects
• Personable and flexible; able to fit into a small team

Experience in/knowledge of the following areas will help you to stand out, but is not required, and training will be provided for the right candidate:

• Knowledge and experience of the higher education, education, and/or non-profit sectors
• Knowledge and experience of working with Salesforce
• Experience in impact evaluation or reporting within a non-profit or educational context

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
• Has excellent attention to detail;
• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings;
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent
• Salary: £34,000-£36,000
• Working location: Minimum of 2 office days per week
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
• DBS check may be required

Interviews

Applications should reach us by 10am, Monday 3rd November, with first round interviews held over Zoom on Wednesday, 12th November, and second round interviews held at our London offices on Thursday, 20th November.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

RNID Near You Co-ordinator
Remote in or near City and Hackney, London
£12,480 pa pro rata plus excellent benefits (FTE £24,960 pa)
17.5 hours per week
Fixed-term contract until 31 March 2027

Please note: You will need to be based in the vicinity of City and Hackney to adequately support our services.

You will be responsible for co-ordinating up to 10 drop-in sessions and be able to recruit, train and manage a team of up to 15 volunteers to deliver the service across City and Hackney.  You will have responsibility for the set up and running of these sessions and have good local knowledge of the area and seek new opportunities for delivery of the RNID Near You services. 

We are looking to appoint a motivated person with a keen interest in supporting people with their hearing loss. While you will be home based, there will be regular travel to all venues where we will provide drop-in sessions in community settings. 

You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, health & care professionals and people we support. You have experience managing people or volunteers and events, your own workload and are able to work evenings/ weekends if required. You are able to physically assist clients with hearing aids sensitively, giving clear guidance and taking into account individual wishes and health needs. 

You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Outlook, Excel, Word.

We are RNID. Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus. 

Our charity has been through a complete transformation, while building on the best of our past. We’ve returned to our former, much-loved name, become wholly remote working, and established a new strategy, focused on reaching the 18 million people in the UK who are deaf, have hearing loss or tinnitus. 

We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated. Our values are at the heart of what we do.

We strive to be and continue to connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.

This role is important to us and this is where you come in. 

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 31 October 2025.
Interviews: 4 and 5 November 2025.

*Community Action Sutton is the host organisation for Healthwatch Sutton. This role is with Healthwatch Sutton*

We have an exciting opportunity for the right candidate to work with us to hear from the diverse communities of Sutton and to use their views to improve the health and wellbeing of local people. The successful applicant will be able to raise our profile and awareness of our work in the Borough.

We are looking for someone who is passionate about enabling local people to have a voice in the health and wellbeing agenda. You will be a strong communicator, with experience of engaging with a range of people to help identify their issues and concerns.

The ability to be able to capture people’s attention using your flare for designing engaging publicity material and publications will be essential as will the skills to manage our social media and website. You will need to have great IT skills to deliver all aspects of communications and engagement activity. Ability to create innovative, interactive online content is desirable.

Our ideal candidate will have excellent organisational and administrative skills to ensure the smooth delivery of our events, meetings and other activities.

Demonstrating your ability to deliver successful projects is a key part of the role. Problem-solving and influencing others are important skills needed to ensure our projects deliver results.

You will also need to be friendly and approachable to build relationships with our Board, volunteers and members of the public. We would like a person with an enthusiasm for improving people’s lives.

Unfortunately, we cannot accept CVs for this position.

To apply, please click 'Redirect to recruiter'and complete the application form. Please return by midnight Sunday 2nd November 2025. 

Interviews are expected to be held on Tuesday 11th and Wednesday 12th November.

Please note: The government has announced the closure of Healthwatch which will require parliamentary legislation. Current estimates for closure are a minimum of 12 months, potentially longer.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis Café Support Worker (Bank)
Reference: 308
Responsible to: Crisis Cafe Coordinator
Salary: £12.21 per hour
Hours: 0 hours contract (Bank)
Work pattern: Working on a 7-day rota, working 17:30pm - 01:30am
Working Base(s): Hatfield

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Mental Healthcare Support Workers (Bank) are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.

By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 31st October 2025
Interviews to be held week of 10th November 2025
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

N.B. Please quote reference number 308 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Job Title: Refuge Worker

Location: This is an on-site role, located within the London Borough of Hillingdon, there may be a requirement to occasionally work in the London Borough of Hounslow. 
Salary: £28,857.12 per annum, inclusive of London weighting allowance if applicable
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.  

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 10 November 2025

Interview Dates: 18 and 19 November 2025

Job Title: Head of Philanthropy

Location: Hybrid with 2-3 days a week at our Head Office (Vauxhall) for donor meetings
Salary: £60,066 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Full Time, Permanent 

Hours: 37.5 hours per week

This is an opportunity to join Refuge as our next Head of Philanthropy to provide strategic leadership to grow and diversify philanthropy income, delivering an ambitious growth plan across trusts and foundations and major donors.

The post holder will provide stragetic leadership to grow and diversify philanthropy income, delivering an ambitious growth plan across trusts and foundations, and major donors. You will strengthen existing relationships to deepen engagement and secure increased support, while proactively driving new business and developing robust pipelines to secure the long‑term sustainability and impact of Refuge’s work. 

Closing Date: 09:00am 17 November 2025

First Interview Stage Date: 26th and 27th November 2025 via video conference

Second Interview Stage Date: 3rd / 4th December in person 

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis House Support Worker
Reference: 306
Responsible to: Crisis House Coordinator
Based: Crisis House – Hemel Hempstead
Salary: £24,366 per annum, pro rata for part time (First salary review after successful probation completion)
Hours: Full time 37.5 hours (Part-time considered)
Working days: Shifts available covering 7-day rota, Early: 7am-3pm, Late: 2pm-10pm Nights: 9pm-8am
Contract: Permanent

About the Service

Our Nightlight Crisis House offers a safe, homely, and welcoming space for anyone feeling distressed and experiencing a crisis.

The Crisis Centre and rest of Nightlight Services (Café’s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental health Crisis House are:

• To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire.
• To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers.
• To remain a source of independent support for all Service Users.
• To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services.

About the Role

As a Crisis House Support Worker you will be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. You will take part in a rota which covers a 24/7 hour service, 365 days a year. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision. You will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network’s values throughout the provision.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 31st October 2025.
Interviews to be held week of 10th November 2025

N.B. Please quote reference number 306 when completing your application for this role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.

No agencies please.

Hours: 37 hours per week

Salary: £61,430 - £70,007 p.a. (NJC Spine Points 49 – 55). Salary to be at entry-level except for exceptional circumstances. 

Contract:  Fixed term to 31 March 2027, with potential extension subject to confirmation of funding.

Greater Manchester Moving is the Greater Manchester charity committed to changing lives by inspiring a healthier future in Greater Manchester through moving more, sport and physical activity. We play a strategic leadership role in support of the Greater Manchester wide movement, for movement.

We are seeking to recruit an individual with purpose, passion and integrity to lead, support and connect the Greater Manchester system in creating the conditions to enable Active Lives for All.

It’s an exciting time to join the team as we develop our vision to build and foster relationships with and between people, communities and system partners, to enable a whole system approach to supporting the development of community networks, activities and opportunities to move more and tackle inequality.

We are looking for someone who loves working with people, who can unite people from diverse backgrounds around a vision, who understands the power of collaboration and who can work with others to help people connect, support and lead across sectors, organisations and alongside communities to help us achieve the ambitions set out in the ten-year strategy, GM Moving in Action.

This is a fantastic opportunity to join a high performing Active Partnership team working with a network committed to making positive change through movement, physical activity and sport.

This is a full-time role (37 hours per week), but job shares, secondments and reduced hours will be considered as part of our commitment to flexible working. Working days will predominantly be Monday to Friday. Our team works a minimum of two days a week in person, and our core office day is Tuesday. Occasional evening/weekend work may be required.

We have permanent office space at House of Sport in Manchester, and office space with GMCA and NHS GM at Tootal Buildings, Oxford Road, Manchester. We have regular team and co-working days, blended with homeworking. We trust you to work in a way that suits you and that enables you to be productive and thrive.

Greater Manchester Moving is committed to providing equal opportunities and promoting diversity, irrespective of ethnicity, age, gender identity, sexuality, disability, religion, pregnancy or personal circumstance. We aspire to being a diverse, inclusive and responsible organisation. Our aim is to have a workforce that reflects and understands the communities we work alongside.

In-Work Support Worker (Job Coach)
Salary: £15 p/h
Place of work: Various London locations
Reports to: Project Lead – Employment Development & Access Support
Contract period: Various hours as needed – zero hours contract (Bank Staff)

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations. As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees, 24 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability – all of whom are passionate about removing the barriers that disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Direct Payments.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We have carved out a role, and reputation, for setting up and delivering supported internships for people with learning disabilities. We provide management, job coaching and employer engagement for over 50 young people with learning disabilities each year across our 6 internship sites.

We are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

Background

Action on Disability is the supported employment service partner on a number of supported internships for young people with learning disabilities around West and South London. They are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

The Post

The purpose of the job is to provide coaching, support and guidance to young people with learning disabilities (17+) within their workplaces. You will support interns/graduates to become independent in their roles and provide the necessary coaching, training and encouragement to enable them to succeed. You will work closely with the employer to ensure they are supported and can confidently manage and train their intern/employee once your support has been withdrawn.

Main Duties and Responsibilities

• To carry out a detailed job analysis of potential jobs / work placements
• To carry out detailed job matching of service users and jobs
• To comprehensively learn jobs across different sectors – not restricted to but potentially including – Catering, Customer Service, Administration, IT and Retail
• To implement training/coaching plans which will enable the candidates to fulfil their roles to employer standards
• To conduct regular reviews to ensure candidates are progressing within their roles and to identify and meet new support needs
• To build up natural support within employers and taper off one 1:1 job coaching over time
• To negotiate and implement disability-related reasonable adjustments on an individual basis
• To identify client’s skills, strengths, interests and aspirations to inform an ongoing vocational profile
• To liaise with managers to discuss progress and respond to issues

Organisational responsibilities

• To work in accordance with Action on Disability’s Aims, Objectives and Values
• To comply with all organisational and departmental policies and procedures, and in particular to ensure safe, fair and responsible working practices through the implementation of AoD’s Health & Safety, Equal Opportunities, Safeguarding and Confidentiality policies
• To promote the work of AoD and promote and implement the social model of disability
• To keep accurate records and provide monitoring statistics and evaluation information as required for internal and external purposes
• To participate in and actively contribute to individual supervision, training, team and organisational meetings
• To work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation following consultation
• Any other task appropriate to the role.

Person Specification

Essential

• High expectations for the employment potential of young people with learning disabilities
• Experience of training, education or employment support delivery for marginalised groups
• Significant and demonstrable experience of supporting people facing complex barriers to achieve their goals
• An understanding of the needs of employers and the benefits to business of having a diverse workforce
• An understanding of the Social Model of Disability and its practical application
• Ability and willingness to learn and carry out all tasks within a variety of jobs, in order to be able to coach the client
• Demonstrable experience of success in building strong and positive relationships and rapport with a wide variety of people and organisations
• Demonstrable problem-solving skills and experience
• Excellent negotiation skills
• Demonstrable ability to communicate with a wide range of people
• Good organisational skills and ability to keep accurate records and case notes
• Good IT skills, including Microsoft Word, Excel, Outlook, Powerpoint and the internet and a good level of computer literacy.
• Being willing and able to travel easily within the boroughs of London relevant to the role
• To be available for work during some unsocial hours according to the demands of the work

Desirable

• Qualification in Advice and Guidance/Supported Employment/Youth Work or Training
• An understanding of the factors to be considered in supporting people with learning disabilities into employment
• Experience of working with disabled young people

Finally, Action on Disability positively welcomes applications from disabled people. Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.

Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

Job Title: Information, Advice & Guidance Adviser
Salary: £26,485 per annum
Hours: Full Time (37 hours per week) or Part Time hours available
Location: Head Office – Newton Aycliffe, working across County Durham

About us

Groundwork works across the UK helping communities find practical solutions to the challenges they face. We provide training and create jobs, reduce energy use and waste, re-connect people with nature and transform whole neighbourhoods. Step by step we’ll go on changing places and changing lives until everywhere is vibrant and green, every community is strong enough to shape its own destiny and everyone can reach their potential.

About the role

As an Information, Advice & Guidance Adviser, you will deliver high-quality, client-focused information, advice, and guidance across a range of areas, including welfare benefits, debt, housing, consumer rights, energy, budgeting, and related support.

You will work through a multi-channel approach – including face-to-face meetings, telephone, email, online chat, and video appointments – ensuring clients receive the right help, in the right way, at the right time.

Your role will include:

• Listening carefully to understand client needs and priorities.
• Providing clear, tailored advice and practical support.
• Acting on behalf of clients where necessary, including referrals to specialist agencies.
• Maintaining accurate case records and ensuring compliance with quality standards.
• You’ll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.

About You

We’re looking for someone who is:

• Empathetic and approachable, with excellent listening and communication skills.
• Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
• Organised and proactive, able to manage a varied workload and meet deadlines.
• Committed to equality, diversity, and inclusion in service delivery.
• Adaptable, with a willingness to travel and work flexibly to meet client needs.
• You’ll also bring a passion for helping people overcome challenges and the drive to make a difference in your community.

Closing date: Midnight on Thursday 6th November 2025 

Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application. 

Interested?

If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.

Make yourself at home

We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.