Service Design Lead Jobs
One in seven people in the UK experience tinnitus. This role will positively and proactively innovate, manage and improve Tnnitus UK's services and build on the reputation of Tinnitus UK to date. This role leads Tinnitus UK's efforts in providing direct support to Tinnitus through multiple channels including telephone, and online. In addition liaises with regional support group leaders in the provision of support, face to face and locally. Given that Tinnitus UK is the only charity in the UIK to provide such services delivery of these services at the highest standard is essential and consequently enhances the reputation of the charity,
The position is responsible for the development of the strategic and annual plans associated with the provision of these support services, and has direct day to day responsibility for implementing them through multiple channels (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK.
This role provides strategic oversight and management of the services portfolio (helpline services, support group and volunteer programme, events) nationally in Tinnitus UK. The post holder works with the Chief Exeutive and the rest of the Leadership team to deliver services, ensuring that goals are achieved through effective management practices, that staff are motivated and supported to build sustainable services to meet the needs and expectations of the tinnitus community and work closesly with research to remain up to date on the latest understanding of the issues that cause tinnitus and solutions that help address and mitigate the challenges facing sufferers. The role ensures that all activities are carried out in accordance with statutory requirements, quality standards, information governance requiremens and organisational policies.
This role will maintain and develop Tinnitus UK's digital offerings, ensuring these are delivered in ways that help and encourage people to access our services now and in the future. This will include maintaining and monitoring existing services and developing, testing and embedding new ones.
Main Responsibilities
1. Develop and implement our services strategy
- Strategic and operational oversight of all Tinnitus UK's services to the tinnitus community, optimising both digital and traditional models and ensuring relevance and quality
- Innovatively improve and extend Tinnitus UK service provision, with a primary focus on people living with tinnitus, recognising that Support Services should be available at all times when people need them, calling for a strong digital capability
- Identify relevant people and organisations and build relationships to enable better support around the UK for poeple with tinnitus.
- Work with all staff to ensure Tinnitus UK's information and engagement services are understood and well delivered by all staff.
2. Intergrated approach to service user involvement
- Continually analyse and understand the needs of people with tinnitus, care givers, regional co-ordinators, partners and other stakeholders and develop appropriate services to meet them
- Ensure Tinnitus UK's support group network maintain best practice and work with colleagues to identify under-performing groups and develop action plans for improvement
- Establish links with key internal teams and external bodies, managing risk and helping to evaluate our involvement in partnerships and collaborative work.
3. Understanding the needs of the tinnitus community
- Run focus groups to fully understand the needs of people with tinnitus
4. Develop Tinnitus UK's outreach services to people who experience tinnitus
- Lead strategic development of Tinnitus UK's helpline and other outreach services.
- Identify gaps in tinnitus support service provision and work with colleagues to ensure they are filled
- Ensure connectivity between service users' journey across Tinnitus UK's services
- Oversee development of Tinnitus UK's chatbot function in relation to tinnitus support
5. Volunteering and placements
- Work with relevant staff to develop the programme for internal and external volunteering opportunities designed to enhance service delivery and encourage growth of individual volunteers
- Coordinate placements as and when required to ensure the organisation benefits from them
6. Events
- Work with relevant staff to implement a programme of events (conferences, awareness events, training courses) to meet the needs of the tinnitus community
- Lead the innovation of events, using digital and other tools to widen their availability to make them more diverse
7. Quality
- Lead Tinnitus UK's work to assess social impact and value
- Ensure Tinnitus UK's tinnitus support services are founded on evidence-based research and that our advice to people living with tinnitus remains accurate and appropriate in response to developments in the treatment of tinnitus.
- Work with colleagues to identify underperforming services and drive improvement of standards and quality
- Work with staff and volunteers to ensure a high quality information service
8. Leadership
- Work as part of the Senior Leadership Team (SLT) to ensure oversight of strategic and operational matters and support the Chief Executive
- Lead the development and delivery of Tinnitus UK's annual operational business for Services and contribute to the overall charity's business plan
- Provide evidence, data and ideas to support the fundraising team to develop proposals to underpin Tinnitus UK services.
9. Drive change and maximise our potential
- Explore cost effective digital solutions that optimise our use of resources
- Apply management techniques, tools and solutions to drive the change and transition to greater use of digital tools in service delivery
10. General
- Co-ordinate and attend internal and external meetings and events
- Contribute to the general administrative running of Tinnitus UK
- Adhere to and promote Tinnitus UK's organisational values
- Show flexibility to carry out such other associated duties that may arise, develop or be assigned in line with the broad remit of the post
- Undertake a maximum of 4 hours per week on the helpline/webchat service
PERSON SPECIFICATION
1. Experience
- Management and leadership of service delivery services in the charity sector
- Strategic and operational planning and implementing organisational change
- Monitoring and evaluation of systems, processes, service quality and team performance
- Management of service delivery projects to meet targets and funding criteria
- Managing staff and volunteers, including remote and matrix management
2. Skills an Abilities
- Senior management skills appropriate to a complex leadership role in a national organisation
- Ability to think strategically and translate strategic goals into achievable objectives
- Solution-focused approach and effective and timely decision-making
- Strong interpersonal and communication skills that encourage staff and stakeholders to engage and participate
- Ability to troubleshoot and problem solve difficult situations, and deal with them calmly, diplomatically, efficiently and effectively
- Fluent use of standard office equipment and information and communication technology
- Ability to manage risk and recognise potential impact of decisions across the organisation
- Ability to manage own time and workload efficiently in order to prioritise and to meet tight deadlines
- An ability to recognise the challenges of colleagues on the front line who are handling difficult and some times very distressing calls from sufferers and hear with empathy their needs and provide support to them.
3. Knowledge
- An understanding of the practical operation of performance and quality requirements in contracts and the regulatory environment in relation to Tinnitus UK's services.
- Knowledge of data protection, monitoring and evaluation of systems; safeguarding policies and practices
4. Education/Training/Qualifications
- No single specific qualificaitons is required, but evidence of recent continuing professional development in a professional area relevant to the post is required. For example: Management and leadership; Quality systems; Monitoring and Evaluation; Project ManagementAI learning and communication systems.
5. Other Requirements
- Able to travel occasionally when required to present on Tinnitus UK services i.e. Support Groups across the UK
- Able to work some evenings and weekends and stay overnight where necessary
- Works well in a team with a flexible approach to work
- Committed to anti-discrimatory practice and equal opportunities. Able to apply awareness of diversity issues to all areas of work
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are growing our counselling service and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
What You'll Do:
- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
- Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
Age UK are recruiting for a Senior Influencing Project Manager on a fixed term 12 month contract.
We will be developing a number of research, policy and practice development projects in support of our new strategy. These include the 'extremely vulnerable people' project and a new partnership researching older people's experiences pre and post an urgent episode of care or emergency hospital admission.
This exciting opportunity will also take on responsibility for managing our response to the Pandemic Inquiry and relationship with the Health and Wellbeing Alliance. This is initially a 12-month role, with the possibility of extending to 24 months depending on project funding.
The successful Senior Strategic Influencing Manager will take the lead in designing and delivering these complex projects, including management of external partners, consultants or agencies and internal teams as required. The role will work closely with the Policy Lead, Clinical Lead and Head of Health Influencing to coordinate and drive delivery of the organisation's goals and strategic priorities across health and care.
This hybrid role, known as a Senior Strategic Project Manager within the charity, offers flexible working between home and a central London co-working hub. Occasional travel may also be required to attend meetings, workshops etc.
Age UK Grade 4L
Must haves:
- Experience of leading complex projects to deliver a combination of research, policy and practice/ service development outputs.
- Experience of project and programme design, research methods and action learning/ improvement processes, and an understanding of best practice in working with vulnerable people.
- Ability to develop and drive coherent influencing strategies and change programmes, manage a complex workload, set priorities and meet tight deadlines.
- Proactive, flexible approach, identifying and taking forward opportunities, shaping new ideas and developing partnerships
- Ability to be agile and adapt projects as they develop or in response to a changing external environment.
- Excellent written communication skills with the ability to present complex issues in a persuasive, accessible style to a range of different audiences.
- Experience of developing and leading project teams, including external stakeholders, funders, and partners, to build engagement with and support for the project and outputs.
- Ability to support and challenge internal colleagues, with self-confidence and a commitment to internal communication and helping others meet shared goals.
Great to haves:
- Good oral advocacy skills and ability to build influential relationships with senior stakeholders, with the ability to present complex issues in a persuasive, accessible style to a range of audiences and in different settings (meetings, speeches, media etc.).
- Experience of policy analysis and advocacy at a senior level, including managing relationships with funders, external stakeholders and lead officials.
- Ability to assimilate new policy issues/areas quickly, make connections between different policy areas, and initiate and frame new policy agendas.
- Excellent skills in policy analysis with a focus on robust evidence, understanding political and policy contexts, and finding solutions.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking for an energetic Immigration Adviser to provide advice to destitute migrants with No Recourse to Public Funds in hospitals.
Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice, housing projects and a range of welfare support including group work. We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants.
This project is delivered in partnership with Pathway, the UK’s leading homeless healthcare charity. Supported by a project supervisor, you will be responsible for the overall project and delivery of immigration advice and casework to migrants at risk referred by selected Pathway Homeless Healthcare Teams across England. This service is delivered through a mixture of channels including telephone, digital, face-to-face and hybrid working.
The ideal candidate will have an in-depth knowledge of the issues faced by refugees, asylum seekers and migrants at risk (including EU migrants). The post holder will have a good understanding of the challenges faced by homeless migrants with NRPF and will be able to demonstrate excellent communication and interpersonal skills with a range of stakeholders.
At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.
Praxis is an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.
Our Attractive Benefits Package Includes
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Opportunities for flexible working arrangements
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A hybrid work model
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25 days annual leave (pro rata), increasing annually to the maximum 30 days (plus paid Bank Holidays)
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You can buy up to 3 days annual leave each year
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A defined contribution pension scheme
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Our employee assistance programme offers counselling and support for you 24/7.
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A season ticket loan to help you spread the cost of your commute
If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.
For further details, please contact Daniel Ashwell.
Please see our website to find out more about our work.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.
Please note that this advert is being posted at the same time as another part time Immigration Advisor role (Immigration Advisor – Asylum Support hotels), if you would like to apply for both roles as a full-time post then this will be considered and we would welcome you doing so. If you do wish to do so, please submit one application as detailed above and state clearly that you are applying for both posts, explaining how you meet each person specification. You do not need to submit two separate applications.
Deadline: 16/05/204
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.
When politicians treat migrants with cruelty, we refuse to accept it. We give legal support, demand change, and never give in. Join us.
The client requests no contact from agencies or media sales.
Situated in the Programmes, Policy & Impact Directorate, and reporting into the Head of UK Programmes, the Programme Lead, Carer Poverty Alleviation is a new role linked to the development of a new major programme operating in England, Scotland, and Wales. The Carer Poverty Alleviation Programme is a new Carers Trust programme under our strategic goal that no carer is pushed into poverty or is financially disadvantaged by their caring role.
The Programme Lead role is the fulcrum for this new partnership programme, will be comfortable to lead within and outside of the organisation and in developing a new team to drive the programme to success. This role will excite you if you are an established programmes specialist who is energised by achieving social impact via meaningful delivery partnerships, which in this case are local carer organisations (Carers Trust Network Partners).
The client requests no contact from agencies or media sales.
Six Months Fixed Term Contract (Maternity Cover)
Flexible work location within Greater Manchester
As Strategic Lead (Cancer & Inequalities) you’ll continue our work with GM Cancer to achieve a permanent reduction in inequalities and inequity within Greater Manchester, addressing the social, environmental, and economic determinants of health and wellbeing, with the aim of ensuring active VCSE participation.
This role will suit someone with a passion for improving the health and wellbeing of people, for tackling health inequalities, and who enjoys working in fastmoving and complex systems. To be successful you’ll need experience of supporting a strategic partnership; developing proposals and funding models; and influencing at a senior level.
Application is by CV and supporting statement.
Closing date for applications: 9:00am on Wednesday 5 June 2024.
Planned interview date: Thursday 13 June 2024, in either Salford or central Manchester.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join a team with a bold mission – at Swindon & Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. We are growing our counselling service, and we will be offering more generalised counselling as well as our Self Harmony service which specialises in self-harm and self-injury reduction.
What You'll Do:
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Collaborative Leadership: Lead, inspire, and effectively manage a team of professionals to deliver exceptional mental health support and interventions.
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Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
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Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations.
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
The client requests no contact from agencies or media sales.
The role
As the motion design producer at Breast Cancer Now, you’ll play a key role in helping bring our work to life.
You’ll be creating high quality, engaging content about our life-changing research, campaigning, fundraising, services and health information. And you’ll be part of the multimedia team, where we produce video, photography, motion design and audio that help strengthen our brand and tell our story.
Reporting to the senior multimedia manager, you’ll be producing motion design projects that cover all aspects of the organisation. This includes producing multiple small and large-scale motion projects throughout the year to support major campaigns and projects. Experience of producing long and short-form content with an eye towards social trends is also desirable.
The role may require some work on larger video and photography projects throughout the year to support the wider team, so any skills in video production, video editing or photography would be an advantage.
About you
You’ll have a keen interest in all things motion design and have a good portfolio of work to show this. You’ll be hard-working and highly motivated, with a flexible approach to your work. And you’ll be used to working in a busy team environment and able to work on your own initiative.
Strong communication skills are essential as you’ll be working with teams across the charity, supporters and people affected by breast cancer.
You must have considerable experience using adobe creative suite, particularly after effects, illustrator, photoshop and premiere. Any knowledge of blender or other 3D software would also be welcome.
This is an exciting opportunity for someone who shares our ambition. Right now, breast cancer is at a tipping point. More women are surviving. But more are being diagnosed than ever before. And every 45 minutes, another woman dies from the disease.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we have a bold vision. That by 2050, everyone diagnosed with breast cancer will live, and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our London office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. You’ll be asked to submit your anonymised CV and a supporting statement alongside your application.
When applying, make sure you refer to the essential criteria on the person specification and give as much information as possible, including examples, to show how and where you meet the criteria.
As part of the application process, please provide a showreel/portfolio in the format of a link to share your previous motion design work. Please send your showreel/portfolio to the Breast Cancer Now recruitment team and this will be considered along with your CV and supporting statement.
If you’ve got any questions about this role, please contact the Breast Cancer now recruitment team.
We’re committed to promoting equity, valuing diversity and creating an inclusive environment for everyone. This is for those who work for us, work with us, support us and who we support. EDI is core to the vision, mission and strategic objectives of our charity. This is being continuously adapted to the way we work. So, we all have a part to play in embedding and living our EDI values to translate our ongoing commitment to EDI.
Closing date 9:00 am on Monday 27 May 2024
Interview date Week commencing 3 June 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting opportunity to provide clinical leadership and supervision to a number of therapeutic services within Richmond Borough Mind. Our developed and respected Psychotherapy and Counselling Service has been providing long-term counselling interventions to local residents since 1988. The service is self-funded and offers a range of therapies which aim to provide individuals with the support and opportunity to work through their difficulties in depth with a skilled and experienced trainee or fully qualified therapist. Sliding scale rates are offered to make sure that we are accessible to all. We also run a number of therapeutic, psychoeducational, support and peer-led one to one sessions and groups, training workshops and other activities.
We are looking for a skilled and qualified (or in advance training) counselling supervisor to provide clinical supervision, leadership, management and service development of our Psychotherapy and Counselling service. Knowledge and understanding of a number of modalities would be an asset. Part of the role will be to help us achieve and maintain BACP or equivalent service accreditation and to grow the service.
As well as having an empathy with the core values of RB Mind, the successful applicant will be a confident and versatile communicator with outstanding relationship-building, organisational and problem-solving skills, and have the ability to provide empathy and guided support to staff, volunteer counsellors, administrators and clients. You will be supported by senior management colleagues and gain a rich experience of low, moderate and more complex cases.
Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.
Benefits of working for RB Mind:
- 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]
- Contributory pension
- Bonus 1 day of annual leave per year over the festive period [pro rata]
- Employee Assistance Programme (EAP) which includes free counselling sessions and access to a wellbeing app
- Training and personal development opportunities
- Paid time off for medical appointments
- Staff away days and socials
The client requests no contact from agencies or media sales.
Salary: Grade 1.2 - £24,102 per annum pro rata
Contract: Fixed term until end of October 2026
Part time – 18.75 hours per week
Closing date: Sunday 19th May 2024 at 11.30 pm
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity, and you will play a key part in standing up to the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So we are striving for change; with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5000 people a year while also working to change the underlying systems that cause the housing emergency.
About the role
You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people.
You’ll provide administrative support and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained – all are aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
We are looking for someone who;
• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.
• With a passion for social justice.
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time staff), enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Tenancy Services Officer
£16,560.59 + car allowance £1,901.81 – 17.5 hours pw
Fenland, Cambridgeshire, but will have oversight of a supported scheme in Northampton
Part Time - 17.5 hours per week
Do you have the drive to make a difference by living our client’s values every day to deliver an excellent customer experience? You'll add significant value providing a comprehensive housing management service working with their customers to maximise their quality of life. You'll work with their residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
They’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to:
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Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
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Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of their communities
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Support the creation of new ideas and innovation in the business
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Be adaptable and brilliant at working in partnership with their customers, colleagues and communities
Closing Date: 9.00am on Monday 6th May 2024.
Interviews will take place on week commencing 13th May 2024 (date to be confirmed)
About their team:
Their team is great! They’re led by their Executive Director of Customer Experience.
They work hard, support each other, and also like to have fun!
You’ll be part of their new Customer Experience Directorate – where you'll work as part of their Neighbourhood Teams who are led by their Assistant Director of Neighbourhoods and you’ll be reporting to their Community Housing Manager - it’s an exciting team to be part of, as they deliver their new corporate plan ambitions.
University of Manchester Students’ Union
Head of Advice - Service Transformation (Maternity Cover)
Salary: £34,650 - £38,850 (plus a cost of living award will be added from August)
Location: University of Manchester Students' Union, Oxford Road, Manchester, M13 9PR
Contract: Fixed-Term, ending on 31st August 2025
Hours: Full-Time, 35 hours per week (open to part time working requests of 0.8 FTE)
Are you looking for a role in an information, advice or guidance setting?
If so, we are looking for you! We’re looking for a Head of Advice Service Transformation (Maternity Cover). Are you the kind of person that wants to make ‘the way things work’ better and have some experience of improving systems and processes in an advice or guidance team?
About the Students’ Union
The Students’ Union is a registered charity and is independent from the University (although we work closely together). We are a student-led organisation and exist to help students make the most of their time at Manchester and get the best for their future. We’re the home of societies, volunteering, student media, advice, campaigns, student democracy and events.
About the role
The University of Manchester Students’ Union Advice Service supports 50,000 students (3,100 service users a year) on a range of academic, housing, disciplinary and student finance issues. The advice service offers in person, over email and over video conference advice and this year we want to supercharge how able the service is to meet increasing student demand. We’re looking for someone who’ll review our processes and systems to deliver excellent customer service. We want someone who can support staff to develop into the more senior roles we’ve designed in our restructure.
This is a senior, Head of level role in our organisation, and we’re looking for someone who can work independently and bring their experience and knowledge to the role and connect in with other teams as well. This is a perfect role to go for if you’re interested in a secondment, looking for that next level up and you’ve got examples of where you’ve done some of the things in the job specification before, or if you’ve working in an information and guidance service and can see the transferable skills across to advice giving.
Key Dates:
Closing Date: 3pm on Sunday 26th May 2024
Interviews: Monday 10th June 2024
How to Apply
Please click 'Apply’ to be redirected to our website, where you can download the Job Description and Person Specification and find details of how to apply.
For an informal conversation about the role and application process, please contact Anh Ly at Atkinson HR Consulting.
Head of Commercial Services
Salary: £52,000 per annum, with competitive benefits package, and potential for ‘on-target earnings’, linked to performance
Contract: Permanent
Reports to: CEO
Hours: Full time (40 hours per week including one hour lunch break each day)
Start date: As soon as possible after 1st September 2024 (start date flexible but organisational need is from September)
Location: Home-based (travel costs paid for meetings)
Job Description
Waterwise is looking for a Head of Commercial Services. This is a new permanent role on our Senior Leadership Team, reporting to the CEO and specifically designed to deliver against the next phase of Waterwise’s journey – increasing our reach and impact on water efficiency both within and beyond the water sector. You’ll be leading and broadening our commercial offer, helping us drive even greater impact in water efficiency, and the income to support it, across the UK. You’ll refine our proposition and pricing of existing services, seeking opportunities to cross-sell additional services to existing audiences, as well as broadening our reach, engaging with completely new audiences and developing and shaping new commercial services aligned to new customer needs. You will have strong experience at senior level in driving commercial impact for good, and everything this involves in terms of income, growth, commercial strategy and delivery, and risk management. You’ll be working closely with our Board, and reporting to the CEO and the Board on finance and risk.
For full job description, person specification and details, download the candidate pack.
About Us
Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. We are a happy and growing team, and our staff survey reflects that the CEO’s number 1 priority is staff wellbeing – followed in second place of course by water efficiency, our mission.
Benefits
This is a home-working position with travel for meetings. Our competitive non-financial benefits package includes the Four Day Week – 80% of contracted hours for 100% of contracted pay (we don’t work on Fridays). Other benefits at Waterwise include homeworking; a positive, values-based environment and inclusive culture where it feels safe for employees to say ‘no’ on grounds of workload; death in service benefit at x2 of salary; paid chartered and professional memberships; individual and team training budgets; maternity leave and adoption leave beyond statutory; and sickness pay beyond statutory.
Our Values
At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.
You can read our Equity, Diversity and Inclusion statement on our website.
We want to ensure that our recruitment process is inclusive of and accessible for everyone.If you are interested in applying for a role with us and think you may need some additionalsupport or reasonable adjustments made to any part of the recruitment process, please get in touch.
For this role we particularly encourage applications from candidates who are likely to be underrepresented in Waterwise’s workforce. These include people from the global majority, LGBTQI+ people, and men.
The client requests no contact from agencies or media sales.
We are looking for an experienced stakeholder engagement professional with exceptional people skills and a good understanding of nature recovery to help take ANT to our next level of impact by leading on landowner engagement for the Lower Chew Landscape Recovery project.
Job Purpose
Your legacy will be a tangible impact on slowing down climate change, helping nature recover and creating social impact by leading on landowner and stakeholder engagement for the Lower Chew Landscape Recovery project that will see thousands of acres of local land managed in harmony with nature. You will join a fast-growing organisation that started in 2019 with four volunteers and has grown to a staff team of thirteen (which will double over 2024), over 1,000 volunteers and ownership of 170 acres (soon to be 600 acres) of land that will grow woodlands of over 160,000 trees.
The project
Landscape Recovery is one of Defra’s three environmental land management schemes. Avon Needs Trees has been awarded development phase funding for Landscape Recovery in the Lower Chew. This is a unique opportunity to help co-design nature’s recovery and social impact at a landscape scale. The project will engage existing landowners and managers across over 867 hectares of land in the Lower Chew, an area where good quality but fragmented woodland provides a basis for woodland connectivity and large-scale woodland creation, as part of a mosaic of grassland and woodland habitat. This locally-cherished landscape of rolling farmland on the edge of Bristol is the strategic setting for delivering local environmental and social priorities.
Main responsibilities
● Leading on stakeholder engagement for the landscape recovery project, including:
○ Designing and delivering engagement workshops
○ Gathering and baselining landowner data and existing farm practices
○ Ongoing landowner engagement
○ Collating and incorporating landowner feedback
○ Homeowner liaison with those living within or adjacent to the project site
○ Outreach, engagement and events, working alongside our Outreach and Communications staff
● Helping to write plans for ecological and social impact that will be delivered over the next 20-25 years
● Contributing to land management, monitoring and evaluation, and access planning, including:
○ Desk based analysis and research
○ On site appraisals and information gathering
○ Ecology appraisals
○ Carbon and soil surveys
○ Sensitive habitat / species assessment
○ Helping to identify social, economic and ecological impacts
● Being a strong advocate, internally and externally, for the landscape recovery project and the benefits it will deliver
● Work with the wider Avon Needs Trees team to help build a resilient, multi-site charity and undertake any other work necessary to pursue our aims
● As with all Avon Needs Trees roles, contributing to grant writing and fundraising activities
● Other duties and opportunities as required.
The client requests no contact from agencies or media sales.
Do you have demonstrable experience of giving money and budgeting advice or support in a student facing environment or financial services setting? Do you have an understanding of issues facing students in Higher Education?
We are recruiting for a specialist Money & Budgeting Advisor into our Advice Service to provide money, budgeting and debt advice to our members, oversee the application processes for our expanded hardship funds and to run our new financial literacy programme. This role will work alongside another Money & Budgeting Advisor and with our wider Advice & Wellbeing team, supporting each other to achieve positive outcomes for our students. The post holder will provide accurate finance, debt and budgeting advice and information to students using the Advice Service including casework, support and advocacy.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support flexible working, with hybrid working for all staff.
Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.
This role is a fixed term maternity cover role for 9 months (with possible extension).
The client requests no contact from agencies or media sales.