Service Desk Manager Jobs
As an experienced Partnerships Manager, you will have a flair for identifying and nurturing corporate and community partnerships. And, for crafting compelling propositions and proposals that align to our charity goals and are tailored to our target audiences. The ideal candidate is a proactive, creative thinker, who is outcomes-focused and enjoys working in a small close-knit team.
We encourage you to apply if you like a challenge and will thrive on being given the responsibility to work autonomously to cultivate and oversee transformational relationships.
Resuscitation Council UK’s (RCUK) Communications and Engagement Department delivers creative communications and authentic engagement activities that support the organisation’s Vision to 2030, which is to ensure that everyone in the UK has the skills they need to save a life and receive appropriate resuscitation.
Main duties and responsibilities
Partnership Management
- Responsible for coordinating, managing and supporting RCUK’s collaborative activity with community and corporate partner organisations in the UK.
- Act as the central link between partner organisations, and our patient and public voice group.
- Manage relationships with both corporate and community partnerships developing strong new relationships and strengthening existing relationships, liaising with internal and external stakeholders at all levels.
- Take leadership for all operational aspects of our community and corporate partnerships, including the quality of partnership bid documents and correspondence received by the partner, and any day-to-day matters.
- Work closely with the Media and Campaigns and Policy and Public Affairs departments on campaigns and parliamentary engagement opportunities. Jointly working with the Media and Campaigns Manager to align the right partner/s with campaigning activities.
- Writing press releases to announce new partnership relationships and promote partnership events locally.
- Work closely with teams in RCUK to identify and develop growth opportunities for new and existing partnerships.
- Ensure RCUK discharges its responsibilities in relation to involvement/consultation with our patient and public voice group. Implementing and developing community and commercial strategic relationships with organisations, in accordance with Resuscitation Council UK’s overarching, objectives and goals.
Strategy and Planning
- Lead on the implementation of a new partnership strategy for RCUK working closely with the Director of Communications and Engagement and key internal stakeholders, ensuring it remains relevant and develops across the life of our partnership activity.
- Lead on developing bespoke individual plans for each partner relationship.
- Lead on proactively researching and developing a pipeline of new partners whose values and mission align with the RCUK vision, presenting progress in monthly stakeholder meetings.
- Develop compelling partnership propositions and presentations for corporate prospects, ensuring alignment with our values.
- Chair a monthly partnership forward planning meeting with internal stakeholders and key members of the Senior Leadership Team.
- Look for specific income-generating partnerships that will help fund our campaigning activity.
- Continually monitor and evaluate each partnership to ensure objectives are being met in line with both RCUK and the partners' expectations.
- Setting KPIs for each of our corporate and community partnerships.
- Effective corporate account management - managing multiple and high-value partners.
Relationships
- Effectively manage the relationships with partners at all levels including internal stakeholders.
How to apply
Please email your CV, covering letter and diversity monitoring form to us with 'Partnerships Manager' in the subject line.
The closing date for applications is Midnight on Thursday 18 April 2024.
Interviews for this role will take place in person on Monday 29 April 2024.
The client requests no contact from agencies or media sales.
In this pivotal role of Facilities Manager, you will be responsible for the management and successful delivery of all hard and soft facilities services across the Lambeth Palace estate.
- Ensure the Lambeth Palace estate is managed to the highest possible standard, ensuring all areas are well presented, safe, secure and compliant for all visitors, residents and staff alike.
- Review and regularly ensure all agreed security measures are in place and are communicated accordingly.
- Ensure all works undertaken across the Lambeth Palace estate are safely assessed and authorised before they are carried out.
- Review Health & Safety risk assessment submissions relating to operations and buildings, identifying and ensuring any corrective actions are completed.
- Work closely with the Hospitality Team to ensure events are assessed properly and robust H&S procedures are in place.
- Manage compliance and ensure best practice in the following areas: asbestos management, fire control management, water systems management, working at heights, electrical compliance, mechanical compliance, lifts, H&S inspections, etc.
- Ensure the proactive management of all hard and soft facilities tasks including, but not limited to office moves, PPM, reactive maintenance, office services and statutory compliance.
- Ensure that all planned and reactive maintenance are undertaken and completed within agreed schedules, frequencies, and statutory requirements.
- Implement and manage facilities contracts SLA's.
- Manage, query and follow up Facilities related tasks.
- Manage all utility contracts, council taxes and licenses.
- Line manage and give day-to-day supervision, direction and motivation to the Facilities Co-ordinators, Facilities administrator and Assistant.
- Manage the Facilities Helpdesk on a day-to-day basis ensuring requests, complaints and questions via telephone, e-mail or in person are acknowledged and acted upon within appropriate timelines and are escalated where required.
- Support and develop best practice standards, procedures, processes and expectations and deliver them to provide a first-class work experience.
- Ensure consistently high levels of customer service are delivered for all hard and soft service facilities and maintenance issues.
- Liaise regularly with contractors, making sure disruption to the Archbishop's family, other residents, staff and Hospitality is minimised and work is completed as quickly as possible.
- Ensure effective communication with the Archbishop's family, other residents, staff, Garden and Hospitality Teams on all work affecting the estate.
- Monitor and report on the Palace's environmental impact and initiating methods to improve sustainability.
- Assist the Head of Facilities & Steward in financial/budgetary management, including verifying and arranging payment of contractors' invoices and reporting on the annual budget.
- Where authority has been delegated, progress the work of the Head of Facilities & Steward in their absence and within agreed parameters, including out of hours working when required.
- Hold NEBOSH General Certificate.
- IWFM qualification or equivalent experience.
- Highly organised and efficient; able to prioritise and keep track of multiple projects.
- Ability, enthusiasm and willingness to work as part of a team, giving directions when required within a supportive environment.
- Possess and evidence a strong passion for delivering professional and high-quality facilities services with a "can-do" attitude and flexible approach.
- Proactive approach to problem solving.
- Resilient and emotionally intelligent.
- Excellent communication skills, both oral and written.
- Tactful and diplomatic, with the ability to handle confidential matters.
- Ability and confidence to influence people, at all levels.
- Ability to build effective relationships with a variety of customers as well as internal and external stakeholders at varying levels.
- Excellent IT skills with the capacity to use technology to solve problems and increase effectiveness.
- Proven experience in hard and soft FM.
- Experience of leading, motivating and inspiring a team of facilities professionals to ensure that a diverse range of work is carried out.
- Experienced in leading H&S/compliance issues, including full management and organisation of health and safety records and systems.
- Practical experience of managing Health & Safety and carrying out risk assessments.
- Experience of dealing with a diverse range of stakeholders with a wide range of expectations, each requiring a different approach.
- Experience of overseeing a facilities Help Desk.
- Whilst the NCIs are committed to wellbeing and work/life balance, a willingness and availability to work outside normal office hours (including some weekends) is required.
- Live within easy commuting distance to Lambeth Palace.
- Available to be contacted and/or attend the site out of normal working hours if required.
- IOSH Managing Safely Certificate.
- First aid at work trained.
- Experience, knowledge or interest in the facilities management of historic buildings including full management and organisation of health and safety records and systems in a historic setting.
- This role requires a DBS check: Basic level.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Employer - Kids
Location – This is a hybrid role with a requirement to flex the days available to attend face to face team meetings, partner meetings, pitches and events. The rest of the time the role will be home-based with the opportunity to use hot desks in central London. Occasional evening and weekend work will be required to lead on partnership fundraising and attend cultivation events as well as support the wider Fundraising and Engagement Team events and activities.
Salary – £27,600 pro-rata (£34,500 full time equivalent)
Hours – 28 hours per week (over four or five days)
Experience – Proven track record of corporate fundraising or partnership/ sales experience.
The Good Stuff/Benefits:
- 25 days holiday + Bank holidays
- Flexible working
- Colleague Wellbeing Programme
- A strong team culture where successes are celebrated together
- Enhanced Maternity and Paternity Pay
- Company events and socials
- Life assurance
- Employer Pension contribution
- Employee benefits portal
- Referral scheme with financial reward
- Employee Assistance Program- access to free counselling sessions and support
- Free, engaging and effective e-learning platform
- Family Friendly Leave Pay
- Bereavement Leave
Now is a great time to join Kids’ Partnership & Events team. We have recently refreshed our brand, launched a new website and are building our digital service delivery in order to reach at least 120,000 disabled children and young people by 2027. There is so much to engage potential corporate partners with.
At Kids our partnerships with external companies provide vital funding, awareness and pro bono support to enable us to achieve our mission to ensure that every child has the opportunity to play, learn, thrive and grow.
Reporting to the Head of Partnerships and Events, this is a key role with a responsibly to deliver on our plan to secure more strategic and transformational partners. A particular priority is multi-year partnerships where there is potential for growth.
In practice, this means proactively identifying and qualifying opportunities, cultivating and stewarding relationships and thinking creatively and strategically to develop compelling proposals. The successful candidate will be leading on proposal writing, pitches and representing Kids at new business meetings, pitches and events.
This role will focus on our new business pipeline ensuring we are effectively developing partnerships in support of our wider organisational strategy. The role will be responsible for securing national partnerships and the successful candidate will have experience of securing new partnerships and managing a diverse portfolio of accounts. They will have outstanding relationship building skills and excellent stakeholder management experience, both internally and externally.
If you are passionate about building a world where all kinds of kids have all kinds of opportunities, then we would love to hear from you.
Responsibilities:
- Building a healthy, robust pipeline of new business opportunities, to actively on-board new strategic partners.
- In collaboration with the Head of Partnerships and Events, refine and develop Kids’ proactive corporate prospecting approach, including improved ways of working with Kids’ service teams, with a view to increasing the sustainability of partnerships secured.
- On boarding new partners and leading on partnerships agreements and due diligence plus developing stewardship plans to ensure lasting mutually beneficial relationships.
- Delivering partnership activations and communications plans, collaborating with partners and internal Kids’ teams to identify key moments that will drive further engagement.
- Representing Kids at external partner and prospect events.
Personal qualities for the role of Corporate Partnership Manager:
Essential
- Demonstrate experience of securing new business and on boarding new partners.
- Account management experience evidenced through strong relationship building skills.
- Ability to manage relationships with stakeholders at all levels both internally and externally.
- Ability to manage and exceed income targets of at least five figures.
- Experience of negotiating and completing contractual agreements.
- Excellent verbal and written communication skills with the ability to adapt style to suit the audience.
- Passionate and enthusiastic about the mission and vision of Kids.
Desirable
- Experience of working with a CRM database to manage contacts and monitor success against a range of KPIs.
Our Mission & Strategy
We’re here for children and young people with special educational needs and disabilities, young carers and families. We create life-changing opportunities by providing a wide range of support. Together, we’ll empower disabled children to stand up for their rights.
Childhood should be a joyful time. But some children and young people living with special educational needs and disabilities are defined by what they cannot do.That’s wrong.
Every child should have an equal opportunity to play, learn, grow and thrive.
Because when the world says we can’t, kids say we can.
Our strategic plan will enable us to reach 120,000 disabled young people and their families, every year, by 2027.
We welcome applications from disabled people or people with lived experience of disability. We demonstrate our willingness to make reasonable adjustments to enable disabled candidates/colleagues to access and participate in the recruitment process (for example we make our adverts accessible, and where required/requested, will make application forms available in alternative formats, i.e. large print). Kids encourages applications from disabled people by offering any disabled person who meets the person specification an interview.
If required, support is provided to applicants to complete an application form. Our in-house Careers team will discuss what support we can provide.
KIDS is committed to safeguarding and promoting the wellbeing of all those who come into contact with our services. Our colleagues are trained to recognise and respond to safeguarding concerns. We work closely with families and other agencies to take all reasonable steps to minimise the risk of harm to children, young people and adults.
To fulfil our commitment to those we work with we observe safer recruitment and selection procedures and nurture a safeguarding culture which is open and transparent, where all concerns in relation to our people can be identified and spoken about openly and are dealt with promptly and appropriately. By identifying concerning, problematic or inappropriate behaviour early we aim to minimise the risk of abuse.
Please note KIDS Safer Recruitment procedures will include a DBS check and a Colleague Suitability Declaration where applicable. Within the DBS check there are two Barred Lists. The Children’s Barred List and the Adults’ Barred List. If you are added to a Barred List then it is against the law to work, apply for work or volunteer in Regulated Activity with children and/or adults. Therefore, we ask you not to progress with your application.
Equality, Diversity and Inclusion
We work to ensure that all of the Kids team:
- are committed to equality of opportunity, treatment and behaviour
- have equal access to employment, promotion and development
- have equal access to services
- have their needs considered as we develop services
This means that equality and human rights are:
- embedded in our business planning
- fully considered within our structures
- part of the personal development of all staff
The client requests no contact from agencies or media sales.
About us
UCL is a radically different university. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today UCL has over 50,000 students and 16,000 staff and is one of the world's top 10 universities.
The department of the Vice President External Engagement coordinates UCL's engagement with a range of audiences, raising the university's profile and influence, and managing its reputation. It promotes the public value of UCL's research and partnerships to the future of Britain and globally. It is a service-driven function made up of communications and marketing professionals who deliver sector-leading media relations, public affairs, institutional communications, brand and integrated marketing, student recruitment, and events.
About the role
Undertake analysis of external and internal data sets to identify insights and trends.
Build dashboards to visualise data.
Present and communicate findings to colleagues across VPEE and the wider UCL community through data visualization, report writing and disseminating insight through relevant channels.
Undertake data analysis and desk research to support and inform portfolio development and review.
Build effective networks with colleagues at all levels and assist them to use market intelligence to support customer focused and data-driven decision making and evaluation, including programme teams and the central strategy function.
Commission research from internal and external partners.
Support a learning and development culture by regularly sharing expert knowledge with our communities of practice.
Work across functions to provide high quality horizon scanning to help inform better contextual understanding of audience needs.
Develop audience segmentation and personas to help aid better understanding of our audiences and their needs.
As part of our commitment to continuous improvement, measure comms/engagement performance, reporting back to senior leaders regularly.
About you
Qualifications, experience and knowledge
Experience of delivering reporting and insight, drawing on a range of data sources, including providing commentary on business performance. (Essential)
Qualification or experience in communications, data science or an equivalent numerate subject. (Essential)
Excellent working knowledge of Excel and BI tools (e.g. Tableu or PowerBI) with experience of using data science techniques to model and analyse data. (Essential)
Experience working in a communications or Higher Education setting. (Desirable)
Skills and abilities
Evidence of the ability to create reports to measure complex data for consumption by non-technical audiences. (Essential)
Strong communication skills, in person and in writing, with the interpersonal skills and ability to explain complex data and concepts to non-technical audiences. (Essential)
Excellent organisational skills, time management and project management skills, including the ability to work effectively on numerous projects simultaneously, and to deliver to deadlines. (Essential)
Able to work prioritise and delegate tasks in line with operational objectives. (Essential)
Able to lead on areas of work, and to measure and assess outcomes. (Essential)
Able to deliver analysis to help product owners make decisions based on evidence. (Essential)
UCL Ways of Working for professional services
Committed to providing a helpful and responsive service. (Essential)
Documenting and sharing solutions. (Essential)
Using evidence and quality data to support approaches. (Essential)
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit to find out more.
Our commitment to Equality, Diversity and Inclusion
As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Business Intelligence Developer
Position type: Full time, permanent, 37.5 hours per week
Responsible to: IT Business Analysis Manager
Direct reports: None
Location: Truro, Cornwall (hybrid – mixture of office and home working) or remote working (UK only) may be considered (with regular travel to Truro at least 4x per year).
About the Role
As a Business Intelligence (BI) Developer, you will collaborate with our Business Analyst (BA) Manager to design, develop, implement, document, and maintain robust data modelling and reporting solutions. Your role will involve hands-on work, including prototyping solutions, testing ideas, and collaborating with organisational colleagues. Working closely with our Data Manager and Data Technician, you will also contribute to our data warehousing solution and the development of data pipelines and be responsible for data preparation, modelling, and utilising DAX. You will also work closely with our fundraising Insight team, creating analytic solutions to support our fundraising efforts.
Who are we looking for?
We are seeking an individual who is passionate about data and analytics and possesses meticulous attention to detail. You should be driven to produce high-quality solutions. Excellent written and verbal communication skills and the ability to prioritise tasks and efficiently manage multiple responsibilities are essential. Furthermore, you should have experience with the following technologies and a solid understanding of querying, query optimisation, dimensional modelling design, and data visualisation techniques:
- BigQuery
- SQL
- Power BI
- DAX
- Google Analytics
What you will be doing in the role:
- Working with people across the organisation to understand their analytical requirements.
- Developing, testing, and implementing analytical solutions and data visualisations that empower teams to gain valuable insights from their data.
- Taking ownership of new and existing data models.
- Managing the lifecycle of data models and reporting solutions.
- Working with the BA Manager to define best practices and facilitate knowledge sharing for Power BI development, governance, and deployment across the organisation.
- Ensuring that development aligns with the overall BI strategy and adheres to best practices.
- Responding to incidents and change requests related to existing solutions via our AutoTask helpdesk solution.
- Updating and managing tickets appropriately and timely as the Service Desk Manager sets out, ensuring good communication and customer satisfaction.
- Composing technical and team documentation as required.
- Collaborating and demonstrating analytical solutions to the broader team before roll-out.
- Offering input and advice on processes and practices to improve the team's efficiency and effectiveness.
- Assisting with implementing new solutions, as necessary, with the Business Systems Transformation project.
- To undertake any other duties as requested by the IT management team per the scope and responsibilities of the role.
The client requests no contact from agencies or media sales.
Job Snapshot
This is an exciting opportunity to shape and deliver SocEnv’s ambition to provide and promote pathways into “green jobs”. If you’re a highly organised, keen networker with a good knowledge of HE and/or apprenticeships and skills in research and analysis, read on!
The Opportunity:
The Society for the Environment (SocEnv) is the body responsible for the registration of environmental professionals around the world. Working alongside many key organisations, their aim is to ensure sustainability through environmental professionalism.
This is an exciting opportunity to shape, build and deliver the Society’s aim to provide and promote pathways into “green jobs”. You will be responsible for the Society’s engagement and work with educational settings covering technical, apprenticeship and degree programmes.
About the Role:
As a new role for SocEnv, this is a fantastic opportunity to shape and establish the delivery of the Society’s engagement with training and education providers. Through the development of underpinning vocational and technical pathways to registration, including recognition of education, apprenticeship, and development programmes, you will contribute to the overarching goal of sustainability through environmental professionalism. The successful applicant will deliver the following:
- Manage the development and delivery of the Society’s provider engagement strategy.
- Keep abreast of education and skills developments relevant to the Society’s interests and provide timely briefings for the CEO.
- Create and manage a Skills & Education group with the Society’s Member Bodies.
- Facilitate mapping of SocEnv registrations to green jobs and associated entry routes and career pathways.
- Contribute to the development of standards, processes and guidance.
- Collate and maintain an accessible and up-to-date information hub, including briefing materials on UK and international apprenticeships, vocational and technical education and associated policy – and using this to keep internal and external colleagues informed.
- Draft the Society’s response to consultations on education and skills matters.
- In collaboration with the Employer Engagement Manager, manage the Society’s external education and skills relationships.
- Work with colleagues to support SocEnv’s engagement with external stakeholders including international partners.
- Represent SocEnv at external meetings and build strategic relationships with key partners.
- Act as the Staff lead for relevant committees/working groups as required: producing agendas, papers, reports and minutes, briefing Chairs and members as required, and delivering actions.
- Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties.
Person Specification
Essential:
- Demonstrable knowledge of the HE and/or Apprenticeships sectors, with an awareness of the other key stakeholders in these sectors.
- A keen networker, confident in building and developing effective working relationships internally and externally, including at a senior level.
- An effective and compelling communicator, both in written work and in oral presentation – comfortable using a range of mediums of communication, including virtual platforms.
- A competent researcher, able to analyse information to produce reports suited to a variety of audiences.
- Confident and proactive, able to manage own time effectively and efficiently, prioritising where necessary to meet deadlines with minimal supervision.
- Careful and methodical with data, with an eye for detail.
- Experienced in managing several projects simultaneously.
- A systems-thinker who can identify risks and problems and devise solutions.
- A life-long learner, committed to acquiring, developing and applying specialist knowledge and understanding.
- An effective team player.
- Experienced in use of MS Office applications, especially Word, Excel and Outlook, to be able to produce well-formatted reports and spreadsheets.
Desirable:
- Experienced in working in a regulatory/professional body environment or similar, or in an education support function.
- Educated to degree level or with relevant professional experience.
- Connected to established networks within the education sector.
How to apply
If you wish to apply for this role, please submit a CV and short Covering Letter explaining your motivation for applying and briefly addressing the essential criteria for the role (up to 500 words) via the Change Agents UK Careers Page. We also ask you to complete an optional Equality, Diversity & Inclusion Monitoring form; this does not form any part of the selection process but is used to help us monitor the effectiveness of our policy.
Application Deadline: 10am Monday 15th April 2024
Telephone Interview: w/c 15th April
Interview Date: 30th April 2024
Anticipated Start Date: ASAP
Job offers will be subject to suitable right-to-work and reference checks.
Change Agents UK is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where there is under-representation. If you need additional support to enable you to complete the application process, please contact us.
About the Society for the Environment:
The Society for the Environment (SocEnv) is the body responsible for the registration of environmental professionals around the world. They are the custodian of the Chartered Environmentalist, Registered Environmental Practitioner and Registered Environmental Technician professional registers, and since 2004 have established a sound platform as the body tasked with championing and registering the expertise of environmental professionals across sectors.
Working under the mandate of our Royal Charter as a partnership of professional bodies (currently 24), they are in a unique position, bringing together a range of disciplines and sectors to reflect the multi-disciplinary practice of environmental professionals. The Society uses this unique position to advance environmental good practice bringing together expert input from our registered environmental professionals and like-minded organisations.
As the climate and environment emergencies continue to develop, they aim to ensure that the decisions being made to effectively adapt to and combat current and future challenges are made by those with the proven competence to do so. This will also require more professionals – with SocEnv aiming to provide and promote pathways into such “green jobs”.
Change Agents UK:
Change Agents UK Trading Ltd works as a non-profit sustainability employment business and agency and is wholly owned by Change Agents UK Charity. Change Agents UK have worked in Sustainability education and employment for 25 years, supporting our partners to create superb opportunities in sustainability, delivering real impact and change and providing training and skills support for our Change Agents on placement.
Benefits:
Annual Leave: 27 days plus 8 bank holidays (pro-rata if p/t or job sharing). Once day added for each year of employment up to five years.
Company Schemes: Up to 5% annual performance bonus
I am excited to be working with an amazing human rights organisation in search of an Interim IT Operations Manager for 3 – 4 months. This is a full-time, London based hybrid role. As IT Operations Manager you will be responsible for overseeing the IT Support Desk, directly managing support desk staff and providing leadership to the Technical Architect. The role requires a strategic mindset, as well as a hands-on approach to managing day-to-day IT operations in a fast-paced and changing environment.
Main duties:
Develop and maintain the IT infrastructure used throughout the organisation’s hybrid working platforms, central and regional offices, and retail outlets
Ensure an excellent and consistent level of service is provided to all users of the organisation’s IT infrastructure, including request fulfilment, incident management and issues resolution
Oversee the organisation's cyber security, ensuring a comprehensive and proactive approach to safeguarding sensitive information, systems, and networks
Supervise and coordinate IT support desk activities, ensuring timely issue resolution and excellent user support in line with agreed service level agreements and key performance indicators
Manage and respond to IT incidents promptly, ensuring minimal disruption to operations
Provide guidance to the Technical Architect in maintaining the IT infrastructure, fostering innovation and implementation of best practice
Ensure our systems and networks have an appropriate focus on risk management, compliance, and incident response
Manage resources effectively to optimise IT operations including having a hands-on approach to resolving issues directly where needed
Identify opportunities for process improvement and efficiency within IT operations
Provide IT expertise to support project success across a range of departmental and organisational projects, in line with the organisation’s overall digital and technology strategy
If you have the above skills and experience and are immediately available, please apply online today. I would love to have a conversation with you!
Salary: £28,216 pa plus £5,023 London weighting
Location: Hybrid working, with travel to our London Office required once per week
Contract: Permanent
Hours: 37.5 per week
Closing date: Thursday 4th April 2024 at 11:30pm
Do you have proven administrative experience plus a genuine interest in building a career in the Human resources field? Then join Shelter as a HR Services Administrator and you could soon be playing a pivotal role at the heart of our HR Delivery team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter’s HR Delivery team is part of a Strategic Enablement directorate that brings together core support functions such as HR Delivery, Finance, Tech & Data, Governance, Planning and Property. Our role is to partner, support and advise over 1,300 staff on employee relations issues. We also manage restructures and transfers, employee engagement, reward and recognition, staff development and resourcing and payroll processes and ensure effective HR policies and procedures are developed and evaluated.
About the role
As an HR Services Administrator we’ll rely on you to help the team to deliver a great customer service experience and provide administrative support on HR and Payroll matters to internal and external customers alike. You’ll be a key member of the team that’s the first point of contact with HR via our HR enquiries service desk and phoneline, supports employee lifecycle administration and works closely with the payroll team to ensure delivery against key payroll timescales. Answering queries and signposting to the right answers, keeping our Intranet HR Hub up to date with our policies, completing any contracts and other activity associated with changes as notified by Line Managers and processing data within our HR Information System (we use Access PeopleXD) – all are aspects of this interesting and varied role.
About you
Already with some relevant experience (ideally HR, but we’ll consider other administrative experience too) you have a real commitment to continuous professional development and want to develop your skills and knowledge within the HR area. You’re also motivated to deliver excellence in what you do within a team of like-minded colleagues who are dedicated to providing a timely and excellent people first focused service. Highly organised, with meticulous attention to detail, you have what it takes to manage different workstreams in a fast-paced environment, often with conflicting priorities. Last but not least, you have good office IT skills, including a good working knowledge of Word, Excel and PowerPoint.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Please note that any applications submitted without a supporting statement will not be considered
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About us
Resuscitation Council UK is saving lives by developing guidelines, influencing policy, delivering courses and supporting cutting-edge research. Through education, training, and research, we’re working towards the day when everyone in the country has the skills, they need to save a life.
About the role:
As the Executive Assistant and Office Manager, in addition to providing administrative support across the organisation, CEO and Senior Leadership team, you will have oversight of the charity governance administration and support the day-to-day effectiveness of the office operation, both physically at the head office in London and in the way the operation runs remotely.
This role offers variety and the opportunity to gain wider experience within the Charity section. As the Executive Assistant and Office Manager, excellent communication, time management and strong organisational skills will enable you to deal with internal and external stakeholders, produce high-quality work, organise, process information and co-ordinate meetings and governance activities.
About you:
To be a successful Executive Assistant and Office Manager you will have;
· Proven experience of administration, office management and Microsoft Office Suite including Teams and Zoom
· Proven experience of taking accurate minutes, managing diaries and meeting schedules.
· Knowledge of managing correspondence and documents including ability to maintain both electronic and hard copy filing.
· Exceptional communication and interpersonal skills, with the ability to interact confidently with individuals at all levels.
· High level of integrity and discretion in handling confidential and sensitive information with superior attention to detail.
And you will be;
· Enthusiastic and proactive with a positive attitude and collaborative mindset.
· Highly organised, able to manage a varied workload within tight deadlines with great attention to detail.
· Committed to RCUK’s vision and values and the principles of Equality, Diversity, and Inclusion.
*RCUK reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- 30 Hours per week (3 days minimum in the office)
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Generous pension scheme
- Access to Private Medical Insurance (on completion of your probation period)
- Access to Life Insurance and Personal Accident Cover (on completion of your probation period)
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Full induction and training
How to apply:
Please submit your up-to-date CV with a supporting statement outlining your suitability for the role.
· Closing Date for Applications: Monday 15th April 2024 at 12 noon
· Interviews are taking place: w/c 29th April 2024
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please let us know and we will aim to make the necessary arrangements to accommodate your needs.
The client requests no contact from agencies or media sales.
Young Enterprise works directly with young people, teachers, volunteers and influencers to build a successful and sustainable future for all young people. As a youth focused Charity, we take pride in creating opportunities and experiences which support young people in discovering who they are and the talents they hold.
The Team
This is a fantastic opportunity to join a dynamic, progressive people centred HR Team. As a HR Team we are passionate about equality, creating an environment where each person can thrive, contribute and grow as a professional. The HR Administrator role is positioned as a key contributor to the HR Strategy and daily operations, working closely with experienced HR Professionals.
The Role
This is an ideal opportunity for someone looking to develop their HR expertise and HR practitioner style within a fast-paced innovative team. We are looking for an energetic, proactive, skilled HR administrator to join the HR Team on a permanent basis. There will be a big focus on your long-term development journey within the HR field, ensuring your knowledge and skills are consistently evolving.
The primary purpose of the role is to assist the Head of Human Resources (HoHR) and HR Business Partner in providing a comprehensive HR administrative service which touches all areas of the business.
- The HR Administrator will act as the first port of call to employees and external partners for all HR related queries.
- Carrying out general administrative tasks; responding to queries, contractual terms, recruitment paperwork and starter packs, referencing, maternity and managing the HR email inbox.
- Carrying out generalist administrative tasks for the HR Department, for example, responding to queries, devising standard Human Resources documents and letters and managing the HR email inbox.
- Demonstrating a good base knowledge and understanding of current employment law to ensure all administration tasks are completed compliantly.
- Ensuring that all payroll instructions are prepared and logged in time for the monthly payroll sign off and submitted to the Finance & Payroll Manager, for example; contractual variations, new starters, leavers, contractual benefits and staff benefits.
- Co-ordinating end to end HR recruitment processes, including Disclosure & Barring Service (DBS) check processing as required.
- Providing an effective Human Resources administration service relating to the employment lifecycle; recruitment, onboarding, leavers and exit interviews.
- Acting as systems administrator for Breathe, configuring the system as required, controlling all user access, managing data flows in and out of the system and ensuring accuracy and data protection compliance and liaising with Breathe to troubleshoot queries as required.
- Ensuring the Breathe HR Database accurately reflects current staff population. This includes inputting starters and leavers, contractual amendments, change of details, annual leave and recording of sicknesses and other leave.
- To Provide HR data and reporting as requested.
- Ensure HR policy and procedures suit remain up to date and accessible to the wider business via central HR folders.
- Direct Employees and Leaders to the relevant HR policies and procedures upon enquiry.
Skills & Experience
- Proven experience as a HR administrator or HR assistant.
- CIPD qualification or HR Certification is desirable or relevant HR experience.
- An understanding of HR processes and systems.
- Understanding HR software systems, like Breathe.
- Computer literate with programmes such as word, excel, etc.
- Good/current understanding of UK employment laws.
- Organisational skills and ability to prioritise.
- Good interpersonal and communication skills.
- An ability to deal with confidential information and maintain confidentiality is essential.
- The ability to work independently and problem solve and to be able to work well under pressure to required deadlines.
- Good organisational ability.
- Personal resilience and the capacity to work effectively and stay calm under pressure are essential.
- Ability to deal tactfully and professionally with colleagues is essential.
- Attention to detail and accuracy.
Qualifications
- Right to work in the UK
- Provide two professional references
Why work for us?
- People-focussed with a friendly and supportive work-place culture
- An active commitment to equality and diversity
- Generous holiday allowance of 7.2 weeks (pro-rata) plus your birthday off
- Access to NHS top-up scheme, for money back on expenses such as dental and optical
- Access to an Employee Assistance Programme
- Cycle-to-work scheme
- Group Life Assurance
- Access to various employee friendly initiatives such as Discount and Benefits platform, Leave Purchase scheme, part financial contribution to Professional Development etc
If this role appeals to you, we’d like to hear from you! When you join us in building a successful and sustainable future for young people, you can expect all the recognition, support and rewards you need to grow and develop yourself.
This is a Home working or Hybrid role, working out of our London office a minimum of 4 times per month.
To apply, please submit your CV and covering letter (up to two sides of A4) outlining your suitability for the role based on the Job Description and Person Specification by Thursday 11th April. Applications without a cover letter will not be considered.
Please note that, although we endeavour to respond to all applications, if you have not heard from us by two weeks from the closing date you should consider your application unsuccessful.
The client requests no contact from agencies or media sales.
Energise Sussex Coast is a community benefit society. Our mission is to work together to end fuel poverty and protect the environment through community led local green power & energy saving schemes.
We are looking for an energetic and creative person to organise and deliver a calendar of engaging and inspiring energy and climate themed events and outreach activities across East Sussex. The events will cover the following themes: saving and sharing energy, insulation, solar and batteries, renewable heat, funding energy efficiency measures, creating healthy and mould-free homes etc.
About you
You have been actively involved in climate action and engaging communities – whether campaigning, part of a volunteer group or in your own life, and you are committed to getting the information out there about the transition to zero carbon in a way that is engaging and brings communities together.
You have 2+ years of experience working on events. You bring a proactive attitude to the role. You are confident and self driven but enjoy working in cooperation to achieve common goals and to increase your impact. You are a creative thinker with some great ideas about how to engage communities in the transition to a fossil free future and ensure that no one is left behind.
You are a great advocate and because you believe in community energy are happy to promote our services to other organisations and groups with the aim of increasing the number of residents we can support with energy advice and who are able to engage in the transition to a more sustainable future.
You have a high standard of written and verbal communication skills. You are organised with an attention to detail and respect for the importance of collecting data to enable monitoring and evaluation of the project. You want to improve the events by collecting and listening to feedback and implementing improvements. You value the input of our service users, volunteers and staff team into the design of the events programme.
Responsibilities
- Work in collaboration with the ESC team and stakeholders to design a programme of inspiring energy and climate themed events in Hastings, Rother, Eastbourne, and Wealden, reaching a total of 1000 residents across the year.
- Create engagement opportunities for your team at the events and activities of other organisations and local groups by networking and working with the Communications and Marketing person to promote our services.
- Find interesting speakers and organisations to participate in our events.
- Create public events for our No One Left Behind project, finding new, exciting ways to engage the public in conversation about energy and climate topics.
- Manage the administration and logistics of the events, including room bookings, ticket booking processes, etc.
- Look for opportunities to invite our funder along to events and participate in the activities.
- Manage relationships with staff team and volunteer Energy Champions on local events.
- Create event plans and risk assessments for each event.
- Work with the Marketing and Communications Officer and local volunteers to plan PR and promotion of events to agreed timelines.
- Create and work to agreed budgets.
- Ensure you are collecting the data needed to monitor and evaluate the project.
- Create inclusivity in the event registration and attendance experience to support people with a variety of needs.
- Ensure events feed into the wider work and services of Energise Sussex Coast.
- Provide event reports to manager detailing the number of attendees, write-up of the event, and feedback.
- Provide general assistance with ESC events and projects as required.
- Adhere to Energise Sussex Coast’s policies around safeguarding, data protection, etc.
- Attend monthly in-person team meetings in Hastings.
Key Details
• Hours: 30 hours a week, flexible working
• Job location: Home based or optional hot desk in Hastings with regular events in Hastings, Rother, Eastbourne and Wealden.
Criteria
Essential
1. Educated to degree level or equivalent professional experience.
2. Professional experience or a personal commitment to the pressing importance of the transition to a sustainable, fossil fuel free future
3. 2+ years’ experience organising events - producing compelling event agendas, managing speakers, guests, suppliers and risk assessments.
4. Experience creating your own planning schedules, calendars, and keeping to deadlines.
5. Experience of collecting and analysing event data e.g. feedback forms.
6. Effective administration and organisational skills, with good time management and high attention to detail
7. Experience working in a team for shared objectives and self-motivated to work independently.
Desirable
8. A qualification in a relevant field: events, marketing or climate/ energy
9. Experience of working with volunteers
To apply
Please email the following to apply:
1. A copy of your CV
2. Two references including one from your current/ last employer.
3. A covering letter (of around a page or two) of how you meet the essential and desirable criteria.
Interviews in person on Wednesday 15th May, Hastings.
To apply please write a covering letter which explains how you meet each numbered point from the person criteria. Please use the numbers from the list of criteria and give an example for each one. Examples can be taken from your professional or personal life. For example, rather than say “I have strong communication skills' instead give an example which illustrates the skill "I write and send out our monthly e-newsletter and regularly give in person presentations to community groups"
Energise Sussex Coast is a community benefit society. Our mission is to work together to end fuel poverty and protect the environment through communit
The client requests no contact from agencies or media sales.
A fantastic opportunity for individuals with interest in bringing people together to join our team as a Partnerships Officer.
As a Partnerships Officer (PO) you will be responsible for providing support across our national partnership team. This team is responsible for developing and engaging our corporate, trust, school and individual supporters, helping Envision to grow with impact. This role will have a particular focus on the development of corporate partnerships which provide mentor teams to support our young people’s development and funding to support our own sustainability.
Working closely with the Director of People and Partnerships, Regional Managers, the Senior Partnerships Manager and another Partnerships Officer, you will provide research, administration, and business development across the wider team.
Key Responsibilities:
- Assist the Partnerships Team in meeting income targets from diverse donor sources.
- Research and grow potential supporters across various donor types.
- Manage partnership records and serve as the primary contact for inquiries.
- Provide administrative support to the wider team.
- Uphold Envision’s values and be a role model for young people and volunteers.
- Ensure that all activity is delivered in line with Envision policies and procedures.
Essential Experience, Knowledge and Competencies:
- Experience of project management – highly organised, with the ability to manage your own time to meet deadlines
- Experience of working collaboratively with internal and external colleagues, partners and stakeholders – communicating effectively through written and verbal communication
- Experience of working within a fundraising capacity or generating new business – including desk research and self-generating new leads
- Commitment to Envision’s vision, mission and values and ability to work well in, and contribute to, our organisational culture
Desirable Experience, Knowledge and Competencies:
- Understanding of, and/ or lived experience of, the barriers that young people face, that contribute to the education and employment gap
Envision seeks to ensure we achieve diversity in our workforce and that all applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
Please note, we are unable to support visa applications and therefore applicants must have the right to work in the UK.
We encourage applications with lived experience to apply as they are currently under- represented in our organisation. Envision graduates will be guaranteed a first round interview.
To apply you must please read the application pack and apply online.
Deadline - Midnight Wednesday 10 April
Please note:
- We will only be contacting candidates who have been shortlisted for interview. Therefore, if we do not contact you, please assume you have been unsuccessful.
- We also regret to inform you that, due to the high volume of applications we receive, we will be unable to provide you with feedback regarding your application
The client requests no contact from agencies or media sales.
Head of IT
£68,397 pa + 10% allowance for 24 months and excellent benefits
Aldgate, London
Permanent, full-time (35 hours per week)
The Royal College of Pathologists is seeking a Head of IT to lead the IT strategy and operational management of the IT function. The post holder will have a proven understanding of technology transformation and the opportunities this can provide for the College. The role will be responsible for shaping and executing the IT strategy to support the overall business objectives and strategic plans, while at the same time taking an active lead on the operational aspects of IT and AV support services. Reporting to the Director of Corporate Services, the Head of IT is a highly visible and leading role and will work closely with all departments and the Senior Management Team.
Currently embarked on an organisation-wide technology transformation project, this will be a primary initial focus with the aim of being more connected, efficient, and providing more effective member services. The Head of IT will be pivotal in ensuring delivery of technology driven aspects of the College wide project and future projects by horizon scanning for new technologies and ways of working that can continue to improve the College’s operations.
The role requires excellent personal communication skills, commitment to customer service and management expertise to lead a small team. Apart from the internal College projects and services, the IT and AV department provides event support for commercial events on site.
All of the College IT and AV services are supported via a service desk. The Head of IT is responsible for ensuring that daily operations run smoothly, and any issues identified are resolved swiftly and effectively. Responsibility and experience at a technical level for networks, IT security, AV systems as well as MS365 solutions is a pre-requisite. Being part of a small team, it is expected that the Head of IT will take a hands-on approach where required.
Please note this role will require significant on site presence.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.
Please apply as soon as possible to ensure your application is considered.
Closing date: 9am, 8 April 2024
Interviews are currently scheduled for Friday 12 April 2024 and Monday 15 April 2024.
The client requests no contact from agencies or media sales.
Reception Supervisor
Salary Range: £33,540-£36,370 per annum
Hours: 35 hours per week
Location: St James’s Square, London SW1
About The London Library
The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration, and ideas for 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, George Eliot, Bram Stoker, Rebecca West, Virginia Woolf, Angela Carter, Daphne du Maurier, HG Wells, TS Eliot, Stanley Kubrick, and Ian Fleming. Current writers in membership include Kazuo Ishiguro, Raymond Antrobus, Simon Schama, Hallie Rubenhold, Tom Stoppard, Antonia Fraser, Jessie Burton, and Sarah Waters. Nearly all of its collection of around one million books can be borrowed, it offers a vast eLibrary and invaluable postal loans service. It is a home for everyone who loves the written word.
The Library is a registered charity and championed by its President, Helena Bonham Carter CBE.
About the role
The London Library is looking for a Reception Supervisor to be responsible for the efficient running of the Library’s Reception ensuring an excellent customer service experience is provided to members of, and visitors to, the Library throughout our opening hours.
The role includes answering questions about membership and services in person, by phone and email, giving tours to prospective members and assisting with membership processing and administration.
This is a brand-new role for the Library, with a potential to grow and develop. It will join our busy Member Services department and will manage our small team of Membership Assistants who cover the main entrance reception desk.
Liaising closely with the Membership and Marketing departments, the role will ensure that Reception staff are aware of current member offers and other activities relevant to the recruitment and retention of members.
About you
Pleasant, approachable, welcoming, helpful, and responsive even under pressure, you will have proven experience of supervising staff that provide excellent customer service in a customer-service environment, preferably in the charity, cultural or Not For Profit sector.
You will have exceptional inter-personal and communication skills with the ability to convey information clearly and courteously, face to face, by telephone or email.
Your successful performance management experience will ensure that you can lead and contribute effectively to the team and be able to organise your own and others work and time effectively.
Being flexible, willing to turn a hand to whatever needs doing on occasion, whilst being patient, resilient and with a good-humoured approach to problem-solving is essential.
You enjoy meeting and developing relationships with people and have a proven track record of defusing challenging situations.
Most importantly, you will have a passion for your work, literature, reading and writing, and the work of The London Library; to inspire new ideas that create a unique impact on the UK’s literary and artistic output.
We are a friendly, hardworking team and a welcoming workplace. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.
If you are excited by the opportunity to use your skills to develop The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.
The Library welcomes applications from all sections of the community. All applicants will be considered on the basis of their merits and abilities for the post. Please note we are unable to consider candidates without a current right to work in the UK.
About ICT at Hope into Action
ICT is critical to delivery of the Hope into Action vision of every church lovingly making a home for those experiencing homelessness. We have experienced rapid growth across the UK and are now in 35 towns. Our ICT provides a vital window for each town in the Hope into Action network of people, policies, document storage and training resources. Our internal ICT capacity is mission critical. Our first line helpdesk is outsourced. This role will take the lead on several key projects that will ready out ICT infrastructure for the next phase of growth.
About the role
Our ICT Network Lead is both a strategic and user-empowering role. For this role, you would be someone who is flexible with an ability to keep systems running smoothly whilst at the same time pursuing improvements.
Hope into Action has a strong culture of continual improvement and pursuing excellence. Working with the Head of Operations, you will immediately focus on the implementation of our HOPE Processes project to enable all our projects to realise significant efficiencies in managing significant numbers of processes connected to our houses, tenants, investors and donors.
Whilst progressing other projects, you will oversee the induction and training of new staff and franchise partners. You will manage the outsourcing of IT contracts, including help desk, finance, CRM databases, mobiles, landline, internet and printers / copiers. Oversee the on-going development of the SharePoint Online site as a robust efficient tool for day-to-day use. You will introduce new ways to monitor the satisfaction with ICT across the network and take responsibility for data security.
About you
We are looking for a self-motivated person with a passion for our work, tenants, staff, churches and mission. We employ people of hope where humility, a genuine desire to love and serve others, and strength of character are as important as any job description. This is reflected in our six core values: strength, hope, action, love, open ears (listening) and mutuality, or “Shalom” as we sometimes call them.
You will possess a wide range of IT and Management skills and be a problem solver and decision maker. You should be approachable and able to convey complex IT concepts to frontline staff. You should have great communication and people skills and be able to travel around other Hope into Action sites. You should have a passion for the homeless, churches and our vision & values.
We value diversity, and recognise that a diverse team will help us raise our performance in empowering those we serve. We are interested in your individual skills, strengths, knowledge and experience.
About us
We believe that everyone has the right to a home and churches have the power to meet the tragedy of homelessness in their community.
Starting 13 years ago, we have grown into a mature organisation working with over 100 churches running 110 homes for over 350 tenants.
We have won numerous awards both secular and Christian including from the Guardian newspaper, Homeless link and Centre for social Justice.
We provide not just shelter and housing know-how, but also the friendship of a church, we are passionate about harnessing the social, financial and spiritual power of churches to enact real change both in them and our tenants.
Our first home had a real heart for men coming out of prison. Homes are now available for a wide range of people experiencing homelessness: people in recovery from addiction, people sleeping rough, women and children fleeing domestic violence, people coming out of rehab, former prostitutes, refugees, those suffering mental health issues and survivors of human traffic
Roughly, 50% of our homes are in our ‘line-managed cities’ (Peterborough, Norwich, Nottingham, Cambridge), the other 50% are found across a further 30+ towns which we franchise into.
We encourage others to replicate our model through franchising. The tragedy of homelessness is in every community. Our vision is for every church to lovingly provide the homeless with a home.
Working at Hope into Action can be incredibly rewarding. We offer the opportunity to work in a supportive and flexible environment.
The client requests no contact from agencies or media sales.