Service desk manager jobs in belfast

Team: IT

Location: Remote

Work pattern: 35 hours per week, Mon-Fri. Flexible working options available

Salary: Up to £49,655.50 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our IT Security Engineer:

- Support the design and operation of the enterprise-scale Security Operations Centre

- Deploy and optimise Microsoft security tools, including AI-driven XDR platform

- Monitor, detect, triage and respond to security threats proactively

- Conduct regular risk assessments and forensic investigations for any security breaches

- Develop and implement a comprehensive IT security strategy, including policies, incident response plans, and procedures

- Collaborate with the Infrastructure Team to strengthen security posture

- Promote security awareness across the organisation and act as cybersecurity expert

About the IT team:

You’ll join a team of 6 people within the Infrastructure team. The wider IT and Governance team is around 42 people. The IT Infrastructure and Support team ensures the organisation’s technology environment is secure, reliable, and efficient by managing networks, servers, storage, and cloud platforms, implementing robust security and disaster recovery measures, and monitoring performance. They provide end-to-end support through service desk operations, technical troubleshooting, and application maintenance, while collaborating with stakeholders to deliver scalable solutions aligned with business needs. Their role also includes driving operational continuity, compliance, and continuous improvement to enable seamless service delivery and future-ready infrastructure.

What we’re looking for in our IT Security Engineer:

- Must have worked within a similar role during the past 12 months

- Microsoft Security Certification and hands-on experience in Microsoft security technologies

- Experience within cloud security (Azure)

- Experience investigating incidents and implementing XDR solutions

- Expert knowledge of security frameworks and standards

- Strong analytical mindset with exceptional problem-solving and troubleshooting skills

- Ability to write and maintain security documentation

- Commitment to continuous learning and staying current with the latest cybersecurity threats, trends, and emerging technologies

What we can offer you:

- range of health benefits

- 26 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more, which you can learn about

Application closing date: 8th December 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. Anonymised application form and redacted CV

2. Virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Role Description

The Funding and Insights Officer supports the Head of Funding and Partnerships (HFP) in delivering HACT’s fundraising and income generation objectives in line with the organisation’s business strategy. This role focuses on identifying new business and funding opportunities, conducting market, sector and competitor research, and generating actionable insights to support HACT’s marketing, customer engagement, and income generation strategies.

The postholder will play a key role in shaping HACT’s understanding of the external environment, including trends in housing, social impact, and innovation. Reporting to the HFP, they will contribute to fundraising applications to trusts, foundations, and corporates, support the services team in developing compelling and proposals for HACT’s research and consultancy work, and carry out desk-based market research to inform the activities of the marketing and customer teams.

The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while prioritising effectively to meet deadlines.

Responsibilities

Key responsibilities include:

• Conduct market, sector and competitor research to identify trends, opportunities, and risks relevant to HACT’s programmes and services
• Produce intelligence reports and briefings to inform marketing campaigns, customer outreach, and strategic planning
• Identify and assess potential funders, partners, and clients aligned with HACT’s mission and services
• Support the HFP in preparing proposals, funding applications, and sponsorship pitches
• Support the HFP to produce compelling performance and evaluation reports for funders and other donors
• Maintain and update a bank of proposal templates and sector insights
• Support the services team in the development of professionally written proposals
• Collaborate with marketing and customer teams to target organisations and contacts for campaigns
• Use CRM systems to track business development activities, monitor proposal and funding application progress, and report key metrics
• Maintain accurate records of engagement, income, and pipeline development

Required skills

Essential skills and experience

• Experience securing new funding opportunities or partnerships (commercial or charitable)
• Strong written communication skills with the ability to produce persuasive content
• Proficient in using research tools and databases (e.g. Charity Commission, Companies House)
• Ability to synthesise complex information into actionable insights
• Strong relationship-building and collaboration skills across teams
• Excellent time management and prioritisation

Desirable skills and experience

• Experience of measuring and reporting on project impacts
• Familiarity with CRM systems and data tracking
• Understanding of marketing and customer engagement strategies
• Knowledge of the UK social housing sector either professionally or through lived experience

Job accountabilities

• Support the HFP in delivering strategic growth and income targets
• Maintain a pipeline of opportunities and sector intelligence
• Collaborate across teams to ensure alignment of business development activities
• Produce high-quality proposals and insights that support HACT’s professional services, customer and marketing teams
• Actively model HACT’s values and behaviours by consistently demonstrating collaborative, supportive and respectful working with internal and external stakeholders and contribute to an inclusive and respectful culture

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.

About HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skillls and experience meet the key skills points in the job description.

Interviews expected to take place the week commencing the 8th December.

Details:

Salary: £22,800 per annum based on 3 days/21 hours per week (FTE: £38,000 per annum)

Contract: Fixed term contract for two years. Part time role working 3 days (21 hours) per week.

Location: The position will be based in Northern Ireland and will have a desk at Northern Ireland Hospice, Belfast. This role is eligible for the Hospice UK Hybrid Working Arrangement from the start of employment.

Hospice UK’s head office is based in London. This role will have full web-based connectivity to the central office, with regular opportunities to engage with the line manager and colleagues via email, face-to-face meetings, video calls, and telephone.

Whilst we work flexibly, because we work with decision makers in Stormont, there will be an expectation that you can travel to Belfast at short notice if required. 

There will be occasional travel to London for department and/or organisational wide events, such as our in-person quarterly events. 

Benefits:

• 25 days pro rata in the first year, increasing to 27.5 days pro rata in the second year of service and 30 days pro rata in the third.
• Matched pension scheme up to 7% of salary
• Family-friendly culture
• Learning and development opportunities
• Enhanced carers and compassionate leave

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – see below

Closing date for applications: Midnight on Sunday 30 November 2025.

Interview dates: We expect to hold  interviews over Teams on Wednesday 10 and Thursday 11 December 2025.

We’ll send assessments and some questions to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.

Job information:

This exciting new role in our award-winning External Affairs department will work on policy and public affairs in Northern Ireland. You will fight for the hospice sector and people who need their care and support, helping us to create a nation where no one misses out on the care they need at the end of their lives.

This will be our first on-the-ground role in Northern Ireland, providing the post-holder with the opportunity to build our influencing work from the ground up. You will have the chance to build on our work over the last three years and the strong relationships we have with hospices. You will be working closely with our Policy and Public Affairs Manager (Scotland and NI) to expand our impact in Northern Ireland.

Key aspects of this role will include:

• Policy research, development and analysis - keep track of policy and political developments in Stormont, analyse their impact on hospices and people who need palliative care and brief colleagues and hospices on this. We would also expect you to prepare succinct and influential reports, consultation responses and briefings on policy issues for a range of audiences.
• Public affairs and campaigning - plan and deliver public affairs activity to achieve Hospice UK’s strategic aims and react to opportunities to influence the political debate in Northern Ireland, engaging with civil servants, parliamentarians and other external stakeholders in Northern Ireland.
• Develop and maintain effective working relationships with key partners and stakeholders
• Act as a media spokesperson and represent Hospice UK at external events, meetings and conferences
• Build relationships with hospices in Northern Ireland to understand the challenges they face and the context they operate within. 

It is essential that you have experience in policy, public affairs, campaigns or a related field in Northern Ireland and a good understanding of policy development and/or parliamentary processes in Northern Ireland.

We would also expect you to have excellent communication, influencing and relationship building skills and an ability to quickly read, understand and respond to complex information.

You’ll find lots more information about the role and team in the Candidate Information Pack (available on our website to download).

How to apply:

To apply for this role, please send us the following documents by midnight on Sunday 30 November 2025:

• Your CV. Ideally in Microsoft Word format and less than 3 pages of A4.
• A completed supporting statement form (where you can demonstrate how you meet the person specification) - available on our website to download.
• A completed equalities monitoring form - available on our website to download.

We will shortlist candidates based on their CV and supporting statements. A briefing of what to expect will be sent in advance to shortlisted candidates.

Closing date for applications: by midnight on Sunday 30 November 2025.

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel.

Please make sure you provide your contact details in your email. Please note the interview dates above and let us know if there are any accommodations you might need to participate fully in the process. We will try to be flexible.

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. Hospice UK is an equal opportunities employer and welcomes applications from all sections of the community.