Service Desk Manager Jobs in London
Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future.
Hours: 37.5 per week
Salary: £39,327 rising to £42,426 per annum with biennial increments
Location: Remote working with travel to Together Trust locations in Greater Manchester and surrounding area and attending some meetings throughout England where necessary.
Leading on Policy and Campaign development of the charity’s policy, your role will be to put forward evidence-based policy recommendations and campaigns and working with the people we support to influence change ensuring that the voice of the people we support is heard and acted on by key decision makers.
Acting as the spokesperson for the Together Trust and the people it supports on policy issues you will be responsible for the following:
- Managing and developing the Together Trust’s policy and campaigns strategy in line with the Trust’s strategic long-term plan.
- Leading on the development of policy priorities with staff and the people we support. Working with them to develop a Theory of Change for the Together Trust. Working directly with the Trust Directors, Trustees and external agencies.
- Representing the Together Trust at meetings with MPs, Councillors, parliamentary groups, select committees to help drive forward Together Trust’s policy and campaigns work.
- Improving the Together Trust’s visibility in UK Parliament by attending sessions, submitting evidence and nurturing networks.
- Reporting on policy, campaigns and participation activities to the Supporting People sub-group, providing updates on activity and progress against key milestones.
- This role has line management responsibilities.
We’re looking for someone who has:
- An undergraduate degree qualification (Level 6 or equivalent), preferably in a relevant discipline with a good understanding of the UK political environment, local and national government structures and decision-making.
- Line management experience supporting team members to achieve their KPIs.
- Experience of using different campaign tactics including recruitment actions and support journeys.
- Experience of speaking at events or representing an organisation in a professional setting.
Benefits
- Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
- Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service
- Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
- Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
- Eligibility to apply for Blue Light card
- Proud to be a real living wage employer
- Refer a friend scheme, be rewarded for recommending a friend to work with us
- Comprehensive training and development opportunities, including apprenticeship qualifications
- Long service awards including cash gifts and extra holiday.
- Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session in person or online
- Access to our Employee Assistance Programme for you and adults at your home
Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.
If you are interested in this position and want to help the Together Trust make a change please take a look at our full job description and apply for this rewarding role.
The closing date for applications is Friday 27th September 2024.
This advertisement may be withdrawn if we identify suitable candidates before the closing date; early applications are encouraged.
We welcome applications from individuals who have the right to work in the UK. At this time, we are not providing sponsorship for overseas staff.
We are a UK charity supporting children in care and people with disabilities, autism and complex needs in the North West.
The client requests no contact from agencies or media sales.
We are looking for an experienced strategically minded, dynamic and proactive project management professional to join us here at the Royal College of Radiologists (RCR) as our Initiatives Manager.
Do you want to be part of a dedicated Workforce Development team, supporting doctors who deliver imaging and cancer care services? If you have a desire to work in a people profession which strives to have a positive impact on the lives of doctors and ultimately patients,; this may be the opportunity for you.
In this pivotal role as Initiatives Manager you will be responsible for the successful development and delivery of initiatives to support us in fulfilling our overarching goal of growing the UK workforce in our specialties of Clinical Radiology and Clinical Oncology, ensuring that quality and impact are at the heart of our plans.
With a focus on the strategic development side of the team you will cultivate information into initiatives such as the development of curricula or standards but also ongoing initiatives which will serve to increase routes into the workforce for both existing and emerging groups of doctors and allied health professionals. Leading and motivating a high-performing and dedicated team to do so.
What you’ll do:
- Lead, mentor, and develop a team of project officers, fostering a collaborative and high-performance culture.
- Build and maintain the team’s programme of activities, ensuring resources are appropriately planned to deliver individual projects as needed.
- Work with the Head of Workforce Development and Training and Workforce Project Officers to plan and agree deliverable programmes of work over the college year.
- Oversee the successful planning, execution, and delivery of workforce development initiatives, ensuring alignment with RCR objectives.
- Undertake market research to evaluate the viability of proposed new workforce initiatives, targeting those with the greatest impact and reach.
- Establish and oversee necessary quality assurance mechanisms for workforce and training programmes.
What you’ll need:
- Experience of Programme/Project Management.
- Previous experience of line managing and developing a high-performing team.
- An analytical thinker, able to evaluate key issues and exercise sound judgment in drawing conclusions.
- Able to build and sustain great working relationships with a diverse range of stakeholders globally.
- Able to prioritise own work and work of team to deliver agreed outcomes.
- A great communicator, both orally and in writing.
This is an exciting opportunity to join a progressive and forward-thinking team and organisation. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, whilst leading on innovations including AI, skills mix and community diagnostic hubs. If you are interested in finding out more about the Initiatives Manager role and the RCR please have a read of the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
We are looking for an experienced and proactive Administrator with good organisational skills, an eye for detail and people skills to join us at The Royal College of Radiologists (RCR), a medical charity focussing on supporting doctors to deliver medical imaging and cancer services.
This is an exciting opportunity to join the high performing RCR Exams Quality Team. In this varied role the Examiner and Committee Administrator will be high functioning and able to multitask to support and service the RCR’s exam committee meetings. You will provide secretariat support for committee as well as organising facilities, travel, accommodation, dinners, and expenses as well as manage the examiner recruitment, induction and training process.
The successful candidate will be a good communicator, able to work collaboratively with colleagues, examiners, and chairs of relevant committees. With excellent administrative skills it is important that the successful candidate has a commitment to providing a professional, friendly and proactive service.
What you will do:
- Coordinate committee meetings in person, online or hybrid routinely or as when needed.
- Prepare committee agendas, source papers for timely circulation.
- Keep accurate records including updating the CRM and website.
- Manage examiner recruitment materials, acting as main point of contact for applicants.
- Support examiners with travel and accommodation bookings.
- Evaluate and grow our examiner appreciation work.
What you will need:
- Experience providing high quality support service.
- Experience in providing administrative support and managing administrative processes.
- Good working knowledge of Microsoft packages.
- Good organisational skills.
- Effective interpersonal skills.
If you are an enthusiastic team player, passionate about administration and understands the importance of the support you will provide then please find out more about the role, the RCR and instructions on how to apply by visiting the RCR website and reading the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
About the role
We are seeking a Branch Development Manager to develop the support provided for Headway volunteer-led branches across the UK including with volunteering, policies and processes and best practice to ensure a high-quality service for acquired brain injury survivors.
You will drive innovation to deliver sustainable volunteering opportunities that contribute towards the ongoing success of the Headway network, ensuring acquired brain injury survivors can access the support they need within their own communities.
About you
We’re looking for someone with experience of volunteer engagement and development.
You will ideally have:
- A good understanding of the opportunities and challenges facing community-based voluntary organisations at a UK-wide level
- Outstanding organisational and project management skills, able to operate at a strategic level
- Experience of building relationships and partnership working within the third sector
- Knowledge of the legal, financial and governance framework within which third sector organisations operate
- A passion for supporting brain injury survivors, carers and families and the charities that support them
The full role profile and person specification is available to download below.
Benefits
As a staff member at Headway UK, you’ll have access the following range of benefits.
Financial Security
- Pension - You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% dependant on your contributions
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible Working
- Remote working
- We understand that a healthy work-life balance is essential for our team to thrive. Headway offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
- Mental Health First Aiders
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
This is an exciting time to be joining Headway and your chance to play a key role in the next chapter of our history.
If you would like to discuss the role, please feel free to contact Marie Peacock, Head of Network.
About Headway – the brain injury association
Every 90 seconds, a person is admitted to hospital in the UK with a serious brain injury. It can affect anyone at any time. When it does Headway is here to help.
Headway is the UK-wide leading charity working to improve life after brain injury. We are passionate about helping people to rebuild their lives, relearn lost skills and regain independence.
We know that with the right help, at the right time, there can be life after brain injury. In addition to providing direct services to those affected by a brain injury and campaigning to raise awareness of this often-hidden disability, Headway UK supports a network of 119 local organisations who support people with brain injuries, their families and carers, within their local communities.
The services provided by each one of these independently run Headway groups and branches vary depending on local needs. They each provide a lifeline to brain injury survivors, carers and family members they support.
Safeguarding
At Headway we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.
Equality, diversity and inclusion
We recognise, value and champion diversity and inclusion. We want to ensure our staff population reflects the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to contact Marie Peacock, Head of Network if you need support with the application or you would like a chat about what it’s like to work with us.
Thank you for your interest in Headway and we look forward to getting to know you!
Next steps
- Closing date: Sunday 29th September 2024
- Shortlisting date: Week commencing 30th September 2024
- Interview: 10th and 11th October 2024
Headway is an equal opportunity employer.
Registered Charity No: 1025852
No agencies please
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for an enthusiastic and motivated candidate to join our team at The Bridge! We are a women's health and wellbeing charity that runs projects and services which address health and gender inequalities.
Want to work within a charity?
Be a welcoming and supportive presence for all who walk in our door?
Provide vital support for the running of women's health and wellbeing services for our community?
You’re our ideal candidate if you’re friendly and approachable; a real team player with excellent interpersonal skills and a passion for delivering top-notch customer service. Comfortable working in an often busy space, you’ll remain calm and organised under pressure, handling enquiries and offering information and assistance in a friendly, approachable manner.
This is the perfect opportunity for anyone looking for experience working in a mission-driven organisation dedicated to improving women’s health and mental wellbeing.
Sounds like you? Then we want to hear from you!
We have two vacancies avaliable with the below shift patterns:
vacancy 1 vacancy 2
Mondays: 16:00 - 20:30 Thursdays: 16:00 - 20:30
Tuesdays: 16:00 - 20:30 Fridays: 15:30 - 20:15
Wednesdays:16:00 - 20:30 (9.5 hours per week total)
Fridays: 07:45 - 13:00
(19.5 hours per week)
the main purpose of the role:
- to offer high quality customer service to all visitors and enquirers;
- to be responsible for the day to day operation of the reception area, providing information efficiently and effectively;
- to undertake administration for gym membership and meeting room bookings;
- to undertake additional general administration for The Bridge and provide administrative support to the management team when required.
Please note this post involves some evening work.
For more information please see the attached Job Description.
The client requests no contact from agencies or media sales.
An opportunity has arisen for an enthusiastic and proactive IT professional to join The Royal College of Radiologists (RCR) as a Service Desk Support Coordinator.
The successful candidate will be part of a friendly and high performing IT team. As a Service Desk Support Coordinator, you’ll be responsible for providing end-user support, assisting in staffing the IT Service Desk and helping to maintain the College’s IT infrastructure. With your excellent customer service skills, you’ll work closely with a variety of internal and external stakeholders providing to them a high standard of support, to achieve positive customer satisfaction outcomes.
What you’ll do:
- Provide day-to-day hands-on resolution of users ICS problems and issues which affect any aspect of RCR’s information systems.
- Keep service desk tickets updated in ITSM system.
- Carry out preventative maintenance of servers and systems.
- Ensure that resources are deployed as required, such as laptops, docking stations and AV/VC equipment.
- Deliver user training for new and existing IT systems.
What you’ll need:
- Good customer service skills.
- Good knowledge of all Microsoft Office products.
- Understanding of PC builds, including installation of software packages
- Effective interpersonal skills
- Effective communication skills, able to adapt style to different audiences.
- Self-starter, confident to initiate and progress work
If this sounds like an exciting opportunity for you then please find out more about the role, the RCR and instructions on how to apply through the candidate pack.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
We reserve the right to close this vacancy early if we receive sufficient applications.
This vacancy closes midnight 22 September 2024. Shortlist interviews are scheduled for 25 September 2024 with selection interviews scheduled for 2 October 2024.
The client requests no contact from agencies or media sales.
About Habitat for Humanity Great Britian
Habitat for Humanity is the leading international organization providing housing solutions for the most vulnerable populations around the world. Habitat for Humanity GB is an independent UK charity and part of the international Habitat network, working in over 60 countries worldwide to tackle housing poverty for the 1.8 billion people living in inadequate housing. We do this by building and improving homes, making them healthier and safer; by responding to shelter needs in disaster, and supporting preparation and rebuild efforts; and by making housing systems and policies work better for more people. We are also drawing on our housing expertise to develop our work here in Great Britain to meet the growing housing need which has been exacerbated by the pandemic and now the cost-of-living crisis.
You can find out more about our work on our website.
About the role
Corporate Partnerships are a vital income stream for Habitat for Humanity GB, and with the guidance of our Head of Corporate, the Corporate Partnership Manager will work to maximize fundraising opportunities and strengthen relationships with our current partners.
What the role involves
The Partnerships Manager will help to retain long term support and drive growth within in our portfolio for Habitat for Humanity GB. With an understanding of corporate partnerships and a passion for the charity sector and international humanitarian work, you will work as part of a team to ensure long-term relationships are fostered. Principle activities will include:
· Develop creative and innovative fundraising strategies for corporate partnerships, including writing proposals and pitches.
· Foster long-term relationships with partners through personalized and proactive engagement.
· Collaborate across the network to implement global partnership activations locally.
· Produce regular reports on progress, financial targets, and key learnings from fundraising efforts.
· Work with the Head of Corporate Fundraising to streamline the transition from new business prospects to account management.
· Collaborate with the Global Volunteering Executive to maximize fundraising and grow the Global Volunteering program.
· Partner with the New Business executive to develop marketing materials and co-deliver presentations.
· Manage partnership activations, such as Gingerbread House Day and World Habitat Day.
· Support partners' employee participation in challenge events.
· Assist with corporate partner communications during humanitarian emergencies.
· Provide day-to-day support to further corporate team goals, with flexibility to assist other teams.
· Represent Habitat for Humanity GB at external events.
· Lead and carry out additional duties as assigned by the Head of Corporate Fundraising.
The skills we are looking for:
Experience
· Previous experience of raising funds from Corporate Partners for development programs across the world and in the UK.
· Great eye for opportunity and ability to proactively identify unique areas of crossover from which to leverage partnerships.
· A keen interest in the opportunity to deliver powerful global impact through the lens of corporate fundraising.
· Strong research and analysis tools and ability to conduct desk based research to understand strategic synergies between organisations.
• Working in an International context, for an NGO or another organisation.
Skills / Knowledge
• Ability to think and plan strategically, both creatively and laterally.
• Exceptional writing skills, able to produce information and compelling -proposals, and reports.
· Effective communication skills, ability to deliver presentations on behalf of Habitat.
• A good understanding of fundraising principles.
Working Style
· Ability to work collaboratively with diverse global teams, across different time zones.
· Enthusiastic and positive, with a can-do attitude.
· Strong self-motivation and personal prioritisation skills and able to remain focussed working from home
Commitment
· Support for Habitat’s values and mission
· Demonstrable interest in our work, and commitment to continued learning and development.
· Committed to contributing to the inclusive, people-positive culture we are fostering at Habitat.
What we offer
Employee well-being is pivotal to organisational success and HFHGB is committed to supporting its people’s well-being. Our existing offer includes flexible working arrangements, a sabbatical policy, virtual GP services, and “Habitat Day” – an extra day of leave for the whole team. In the next year, we plan to expand our offer further, establishing Mental Health First Aider training, a buddy system for new team members, and burnout training. We want to foster a resilient and well-supported team, and encourage all employees to actively participate in continuous improvement in this endeavour.
A flexible approach
HFHGB is seeking to rapidly scale up its activities and impact to fight poverty across the world. This means that the organisation must be adaptable and flexible and have an ambitious, and dynamic team. While this is a home-based role, there is an expectation that the post holder will be flexible, and able to travel to Greater London and elsewhere on a regular basis.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
Start your Habitat journey
We want the recruitment process to give you the opportunity to share your skills and experience, and to find out more about Habitat. You are welcome to get in touch anarrange an informal chat with a member of the team before submitting an application. To apply for the role, please send us your CV and a cover letter telling us about yourself and your motivation for applying – we don’t expect this to be more than two sides of A4.
Interviews will take place online.
We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.
This post profile is not set in stone It gives insight into the main purpose of the role, and expected responsibilities, but it might be reviewed in the future to meet the changing requirements of Habitat for Humanity GB – any changes will be made in discussion with the post-holder.
Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct.
At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristic
The client requests no contact from agencies or media sales.
In this role you’ll be both strategic and hands-on, solely managing the financial controls for this small charity with a £350k annual turnover. You will support the Director and senior management team through your management of financial processes, policy and planning.
This will include using accountancy software to process income and expenditure, producing management accounts for the senior management team and Board, and ensuring the charity reports to its key funders, including Arts Council England.
You’ll process payroll for our small team of 6 employees, taking care of liaison with HMRC as well as handling external audit and company filing.
Who are we looking for?
We’re looking for someone with focus, efficiency and precision to take responsibility of our company finances.
Unfazed by working mostly alone, you’ll be incredibly organised with your time and workload to ensure processes are handled in a timely and accurate fashion. Ideally, you’ll be passionate about the work that we do both as a professional arts organisation and also as a small charity based in Bedfordshire with altruistic values.
You’ll have experience of working with small organisations and charities, knowledgeable about the areas of financial control that you will be our expert on.
The role is an employee position for one day per week, however we are open to discuss flexibility of working hours and the possibility of freelance working with the successful candidate.
We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence our working practice. We are particularly keen to hear from people from backgrounds that are currently under-represented on our staff team including people from UK minority ethnic backgrounds and candidates who self-identify as disabled, male, non-binary or trans and/or LGBTQ+.
Application deadline: 9am, Mon 30th Sept 2024
Interviews: Thurs 3rd October 2024
Terms and Conditions
Hours of Work: 7.5 hours per week (1 day). These hours can be worked flexibly.
Contract: This is a permanent employment contract with a 3 month probationary period.
Salary: The full-time equivalent salary for this position is £40,000 – 45,000 per annum (pro rata to 7.5 hours per week).
Location: Home-working.
Benefits:
BCA offers 25 days holiday per annum plus bank holidays (pro rata for part-time employees).
We offer a NEST pension scheme with a 3% employer contribution.
Access to IT & equipment to enable efficient home-working can be provided.
Proof of the right to work in the UK will be required before appointment.
A contemporary arts charity dedicated to commissioning high-quality art for, with and inspired by communities in Bedfordshire
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A specialist Arts University based in central London is seeking an IT Support Manager for a full-time permanent role. The organisation is a prestigious arts focused University with around 600 students. They have two sites – one being the main teaching campus near Kings Cross, the other an art gallery with some teaching capacity, on the Strand.
The role is paying a starting salary of £50,942 per annum plus an excellent package including a leading pension and 36 days annual leave. The role will be based onsite predominantly at the Kings Cross site – working from home 1 day per week may be considered.
Reporting to the Head of Information Services, Systems & Technology (ISS&T) and working in a small IT team of around 5 people, this role line manages 1 IT Support Officer and takes the lead on the service delivery aspects of the IT team. This covers frontline user support and managing the daily operations of the IT function. The organisation predominantly deploy Windows devices, but they have an increasing number of MACs so experience of supporting IOS would be an advantage.
The successful candidate will come from an IT Support/Manager background, should have experience managing small teams, and should have a strong user focus and service delivery background. Experience from within the Higher Education, Arts, Charity, or Membership sector would be advantageous for the role. The role will also involve the development of a new asset management tool and leading on a telephony focused project.
The post holder will:
-Manage the Service Desk for both sites and the relationship with the 3rd party providers
-Monitor and report on existing service to assist in developing the IT & AV Support Service
-Provide professional and technical leadership and operational management to the IT Helpdesk team with a dotted line to the AV Support team
-Implement service standards and develop common systems and processes based on industry best practice.
-Ensure that the IT & AV Support Service is efficient, effective and can adapt to changing circumstances.
-Work alongside the Project Manager and IT Operations Manager in the delivery of IT projects
-Provide technical, project and administrative support to the Head of ISS&T
-Maintain and administer Active Directory and Entra user and service accounts
-Maintain licensing for all software products and subscriptions
-Support the Head of ISS&T with the purchase and invoicing of hardware, software a consumables
-Manage and maintain IT asset information
-Ensure documentation and alerts are publicised and maintained on the IT Services Hub
-Manage increased IT service delivery required to support new and existing students during Welcome Week and the beginning of each new academic year
Candidate requirements:
-Degree level qualification and ITIL qualifications desirable
-Recent proven experience of leading and developing an effective IT Support team and helpdesk service in a complex environment. Including setting targets, identifying training needs and delivering development plans
-Good technical knowledge of various hardware and software technologies including Windows, desktop PCs, laptops, mobile devices, printers, MFDs, Microsoft OS, Mac OS, Microsoft Active Directory, M365, and Adobe.
-Recent experience in a Service Delivery role with experience of managing, allocating and monitoring IT support tickets, setting KPIs to improve service delivery, managing underperforming teams and suppliers, setting up new services such as staff onboarding, asset management, procurement etc & managing 3rd party suppliers
-Experience or an interest in the higher education, arts or charity sector advantageous
Closing date and interviews: ASAP/rolling.
Please note this is a replacement hire for somebody leaving in November.
Please send your CV for further consideration.
About us
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.
About the role
This is a new role and sits in the Fundraising and Digital Directorate. The Fundraising and Digital function is responsible for all the charity’s fundraising, brand, website, social media, emails and lead generation campaigns. This role sits within the Public Fundraising Team, which secures donations from individuals signed up to our newsletters and individuals giving up to £5,000 per year, legators and regular givers.
We are looking for somebody who enjoys working in a dynamic and fast-paced environment and wants to develop their fundraising, and specifically digital fundraising skills to have a major impact on the lives of refugees in the UK.
Main Duties and Responsibilities
Project Management
- Working with the wider public fundraising team, support the development of plans and activity to manage a portfolio of acquisition, retention and stewardship campaigns including, but not limited to, gathering content, setting up landing pages, creating graphics and assets for digital content, designing ad content, as well as delivering email and social media communications and digital versions of our supporter newsletter.
- Provide digital support for each fundraising project from start to finish. Lead on creating segmented and tailored email journeys – source content and create briefs, liaise with suppliers, create and oversee data selections, exports and imports and manage sign off process.
- Manage our email welcome journey for e-news sign ups, and support on the development of other supporter journeys for a range of audiences across the team.
- Ensure continued communications and strong working relationships with the Direct Marketing Manager and Digital and Comms teams.
- Play an active role in coordinating digital communication plans across the organisation, working alongside the Direct Marketing Manager and Comms colleagues to suggest themes and content as well as creating/scheduling content as and when required.
Email Marketing
- Day-to-day management of the email marketing programme, including drafting, building and managing campaigns and automations, and managing audiences.
- Work with colleagues and draw on existing data to develop insights and understanding about our supporters. Use this information to develop content which is engaging, informative, and meets supporters’ needs.
- Provide support to the Public Fundraising team for all email content, and ensuring all content aligns with wider organisational goals and principles.
- Champion email marketing best practices across the organisation, providing advice and feedback to improve email engagement and effectiveness.
For more information about the duties and responsibilities of this role, please download the attached job description.
To apply, please visit our website via the apply button.
Closing date: 23 September 2024.
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Tommy’s is the largest UK charity researching the causes and prevention of pregnancy complications, miscarriage, stillbirth and premature birth. Is looking for a motivated individual with strong communications skills to lead their Research Team.
We have a clear ambition at Tommy’s to stop the heartbreak and devastation of baby loss and make pregnancy and birth safe – for everyone. The charity funds high-quality research into the causes and treatments of baby loss and complications, to save babies' lives. In addition, we also provide trusted pregnancy and baby loss information and support.
Tommy's is at an exciting time with a new strategy and delivering against it to reach our goals. We need an exceptional and motivated individual to lead our research function. The post holder will ensure that our £2 million annual research spend funds the best work. They will lead funding, governance, public and patient involvement and work closely with the Director for Research, Programmes and Impact to support strategic delivery.
The Head of Research will understand the research landscape and the processes required for research funding and governance. They must also understand the role that the Association of Medical Research Charities (AMRC) has in supporting this. The post holder will be a strong communicator who can build relationships at all levels, both internally and externally, and work effectively to deadlines and under pressure.
If you have experience in the research funding environment, a strong commitment to patient and public engagement, and are a self-starter who can drive forward programmes of activity, apply now.
For full role details and how to apply can be found on our website under vacancies.
Applications must CV and cover letter (max two sides) explaining motivations for applying to the role and skills that you would bring to it. Please also complete the diversity monitoring form. Closing date for applications is Monday 30th September 2024. In person interviews to be held on either 15th or 16th October 2024 in London.
Location: London, Hybrid
Hours: Full time/35 hours per week
Contract type: Permanent
Salary: £49,000-53,000
Annual leave: 25 days per year + bank holidays
The client requests no contact from agencies or media sales.
Digital Officer
Aldgate, London
£36,707 pa plus excellent benefits
Full-time (35 hours per week)
12 month fixed-term contract
We have an opportunity for a Digital Officer to support the day-to-day running of the College website. You will work closely with staff, members and volunteers to produce, manage and improve content for the website. As part of a small and busy team, this role would suit someone who enjoys collaboration and working with a range of stakeholders.
We are going through an exciting period of digital transformation and this role will work on a variety of digital projects to support this area of work. The role will also provide support on a project to move our website onto a new content management system (CMS.)
You’ll have experience of website editing and using CMSs, with strong technical knowledge. In addition, you will be comfortable scoping and testing new website developments, working alongside our web developers. You’ll have the ability to draft and edit engaging copy for the web, adhering to a house style. You’ll also have excellent communications skills to develop positive working relationships with colleagues and members. An interest in medicine, science or healthcare would be advantageous but is not essential.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.
The closing date for applications is 9am, Monday 23 September 2024.
We may close this vacancy early if we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible
Interviews currently scheduled to happen w/c 7 October 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT SCI
The Society of Chemical Industry (SCI), a registered charity, is an international forum where science meets business. Established in 1881 SCI’s main charitable objective is to advance the application of science into industry for public benefit, which it fulfils via events, publications and other activities. Today, with members in over 70 countries SCI facilitates open innovation, identifies and promotes emerging technologies in the areas of climate change and global health, and provides support for the next generation of scientists and engineers.
THE ROLE
SCI is based in central London and is looking to appoint a Front of House Receptionist to be the main point of contact for visitors to the building. The role will sit within the Premises team and is responsible for managing the reception desk, ensuring a high level of service is provided to visitors to the building, and dealing with venue hire queries. We are looking for an energetic, professional and presentable team player, with excellent communication and customer management skills, and who associates with the objectives of SCI. The role also provides administrative support for the CEO’s PA on an as required basis.
The SCI building is a grade 1 listed building based in the prestigious area of Belgravia, which houses tenants and provides conference facilities for external clients. This is a great opportunity for someone looking to build experience in running a venue in a prime location.
SCI has a small and friendly team based in office. Flexibility and willingness to work with the wider team to achieve SCI’s objectives is crucial. Due to the nature of this role, it is office-based and candidates must be living in London.
Knowledge and skills required for this role
§ Demonstrable experience in a customer-management role in a professional organisation.
§ Professional, presentable and reliable, with excellent spoken and written English.
§ A degree in any subject or equivalent experience.
§ Excellent relationship management and communication skills, and able to be calm under pressure.
§ Able to handle venue hire queries and administrative tasks efficiently.
§ A team player but able to work independently when required.
§ Able to work in the UK.
APPLICATIONS
To apply please send a CV and cover letter outlining your skills, experience and how you are suited to this role. All applicants must confirm they can work the advertised hours and are London based.
Please note we will not be able to reply if you do not have the core skills and do not provide a cover letter.
The client requests no contact from agencies or media sales.
Antenatal Results and Choices is a unique national charity providing specialised information and support to parents throughout antenatal testing. As the only national charity helping parents and healthcare professionals through antenatal screening and its consequences, we offer a vital service throughout the UK.
There are still so many more parents and professionals who could benefit from our work, and this is a great opportunity for a personal assistant to join the charity and support our Director and the extended team to deliver our excellent services.
We are a small committed team of specialists looking for someone who shares our vision and values and who is passionate about making a meaningful difference to parents facing very challenging and sensitive situations.
If the opportunity excites you and you believe that you have the skills and experience to add value to our work, we would be delighted to receive your application.
The client requests no contact from agencies or media sales.
As HR Business Partner, you will play a strategic role, acting as a partner to the senior leadership to enable us to deliver as effectively as possible to people with ME. Many of our 35 colleagues have direct experience of ME and, as an ME organisation, we work hard to ensure that we provide reasonable adjustments and support to enable them to make the valuable contributions they do. You will work closely with the Management Team to drive this work. You will need to develop a deep understanding of the organisation and our work, build strong, effective relationships with our colleagues and bring expertise to the various HR functions and strategic business support areas.
Key Duties
People & Culture Strategy
- Work with the senior leadership to deliver the People and Culture and the Equity, Diversity and Inclusion Plans that enables the delivery of organisational goals
- Drive consistency of the implementation of the Plans
- Work with the senior leadership to review data, analyse trends, providing data-driven solutions/decisions to support cultural development. Use ongoing analysis to test the effectiveness of People and Culture interventions and processes within the organisation
- With senior leadership, manage talent and succession planning
Human Resource Management
- Provide first point of contact HR advice and support to colleagues and line managers, ensuring all instances are recorded appropriately
- Manage the compliant use of, and be first point of contact for, colleague queries on the HR IT System (currently BreatheHR)
- Support HR investigations and line managers with grievances, disciplinaries and other similar matters, recording meeting minutes and agreeing next steps.
- Liaise with the Federation of Small Businesses (FSB; provides insurance and employment legal advice) on complex HR cases that require external input, either on behalf of or alongside relevant line manager(s)
- Oversee all HR policies and procedures, being guided by relevant internal data and industry best practice, and ensuring they are regularly reviewed
- Complete all required administrative tasks for new starters and colleagues leaving the organisation
- Processing and managing of maternity, paternity, and adoption in line with policies and best practice
- Running of monthly HR reports, to include sickness auditing and dissemination of relevant data to CEO and line managers, if required
- Scope, plan and book/deliver appropriate training across the organisation and for individual employees where necessary
- Managing the recruitment lifecycle, which is to include advertising of vacancies, screening of applicants, interview diary management, referencing and document checks, onboarding coordination
- Manage and administer all changes to contractual terms and conditions with appropriate paperwork disseminated to relevant parties
- Oversee HR support for volunteers, including Trustees and Sub-Committee Lay Members
- Oversee the organisation ‘Wellbeing Weekdays’ programme (a monthly programme to support colleague contact and wellbeing)
- Support change management processes
Business Support/Compliance
- Contract management for Employee Assistance Programme
- Contract management for IT
The client requests no contact from agencies or media sales.