Service development manager jobs in bushey, hertfordshire

Role type: Contractor
Rate: Day rate to be negotiated within a range in line with NHS Providers associate rates, plus expenses for in person delivery in line with our policy
Location: United Kingdom (Remote and in person delivery)
Closing date: at 12 noon on Wednesday 6 August
Interview dates: Friday 29 August & Monday 1 September, London

Introduction to NHS Providers

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

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As an Associate with NHS Providers, you will be entering into a mutually beneficial partnership with us, gaining understanding of many of our insights and connections with trusts, just as we will benefit from your facilitation and development skills and content expertise.

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Introduction to the Board Development programme

Our Board Development programme supports NHS board members and governance professionals with practical, high-impact training tailored to the unique challenges of the sector. We pride ourselves on excellent feedback, with 98% of past attendees rating our training good or excellent.

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The programme is a paid for offer and provides:

• Bespoke board and senior leadership development programmes.
• Core training modules for individuals.
• Induction programmes for new board members.
• Aspiring directors programme for individuals.
• Bespoke board and committee effectiveness reviews.

What we offer and what we ask of you

As an associate, you will be involved in the delivery of aspects of the Board Development programme including our well led and effectiveness reviews. You will work with, and collaborate with, a group of talented fellow associates with a varied range of skills and capabilities, as well as board experience, NHS experience, coaching, mentoring and facilitation skills. Your responsibilities will include delivering dynamic training sessions using pre-prepared materials; delivery could be online or face to face. On occasion you will also be required to utilise your skills and experience to support the development and maintenance of new and existing training session materials. This role requires a passionate individual with a strong background in system thinking and a proven track record of facilitating engaging and impactful training sessions.

We will support you by offering you commissioned pieces of work on a daily rate, either to help scope and deliver bespoke board development work with NHS trusts and other system partners, or to help us deliver our open courses, where we will be proactive in confirming the agenda and briefing you on content. We ask all of our associates to sign an associate contract which means we can approach you with offers of work over the course of the year. We will ensure you have sufficient information about the trusts, and other clients, that you will be working with. When appropriate, we will provide you with training opportunities to support your facilitation of training sessions.

Description of the associate role

We are looking for system thinking specialists to join our associate pool. We are looking for individuals with a mixture of experience including:

• Significant experience of working at board level.
• Experience delivering board level development of system thinking.
• Experience assisting boards to work in an integrated way across organisations and boundaries.
• Ability to translate theory into practical insights and case studies from both the NHS and other sectors.
• Significant facilitation experience.
• Proactive approach to building and maintaining effective client relationships, including excellent levels of communication.
• Strong organisational skills.
• Adaptability and flexibility in delivery training in various formats.
• Ability to communicate complex concepts to a non-technical audience.

Desirable experience and skills include:

• Current or previous NHS board member.
• Proficiency in using virtual training platforms and tools.
• Ability to use technology adeptly to enhance efficiency and effectiveness in service delivery.
• Ability to travel across the UK for in-person training sessions as required.

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We are driven by our values centred around respect, inclusion, collaboration and being an effective organisation. We are also committed to being an anti-racist organisation. We expect our associates to align with these values whilst representing the organisation.​

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Equality and diversity

We are working hard to ensure that we are diverse and inclusive in all we do. This runs from how we gather, author, and share the thought leadership that the organisation puts out to how we engage with our members and the wider public. It includes how we recruit staff and procure partners and services, through to how we give people opportunities to develop, grow and advance their careers. We are committed to the development of positive policies to promote equal opportunities in employment, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy, and maternity. This commitment will apply to recruitment and selection practices, learning, and development and internal promotions.

Purpose of the role: 
As an experienced trusts fundraiser, you will drive the growth of our income from trusts and foundations. Your exceptional skills in building connections, securing funding, and delivering outstanding stewardship is vital to transforming the lives of people affected by spinal cord injury. You will manage and develop an increasingly diverse portfolio of charitable trusts, foundations and Grantmakers, including the National Lottery Community Fund. You will be a part of a passionate Partnerships Team, creatively working across trusts and foundations, corporate relationships and special events to maximise opportunities to sustain and grow income. 

Key stakeholders: Trustees, administrators, and grant officers from the full range of trusts & foundations (including family/private trusts, corporate foundations and National Lottery), senior leaders, trustees, volunteers, staff and service users

Values:

Our values are central to our approach:

All roles at Back Up should reflect our core values

We embrace challenge:
Challenge is central to our learning and growth; it helps us gain knowledge and skills. By finding ways to overcome challenge and move forward we gain a sense of achievement, supporting us to realise our full potential.

We have fun:
We believe that having fun allows us to connect with others, whilst opening up opportunities to develop, achieve and get the most out of life, showing that there is a positive future after spinal cord injury. 

We build inclusive communities:
We achieve more for people affected by spinal cord injury when we work together. We are collaborative and inclusive in our approach. We embrace diversity, working with and supporting individuals, groups, and the wider spinal cord injury community, bringing people together.

We are ambitious for each other:
We are driven by the needs of people with a spinal cord injury and their families. We are passionate, striving to be the best.  We set high standards, and we work hard to reach them.  We are proactive, push boundaries, try new approaches and we learn quickly. We recognise that failure doesn’t have to equal loss, rather an opportunity for growth. We listen to what people affected by spinal cord injury want and we seek innovative responses based on their feedback.

RESPONSIBILITIES:

General

• Research and submit compelling proposals and applications for high-value grants and donations (5+ figures) to secure income and support long-term sustainability. 
• Prospect research of new funders and partners capable of supporting Back Up’s work. 
• Provide timely, accurate reports and updates to funders showing the impact of funded work.
• Delivering an effective stewardship programme to engage and thank funders, working closely with the partnerships team to inspire our donors 
• Maximise opportunities through Back Up’s networks, including the fundraising team, services staff, SMT, development board, board of trustees and volunteer networks. 
• Managing multi-year budgets and ensure accurate forecasting, monitoring and evaluating performance to meet agreed targets. 
• Support the maintenance and development of internal systems to manage restricted income and effective data flow and quality to support delivery of the Trusts and Foundations Strategy
• Ensure up to date records of grants and donations and funder communications. 
• Manage, support, and develop the trust fundraising team and plans. 
• Build strong working relationships with services and finance to align funding with strategic needs and business plans

Other key responsibilities

• Driving the development and delivery of the Trusts and Foundations strategy and annual business plans
• Managing and monitoring the trusts and foundations pipeline, budget and forecasts; providing reports and updates on activity to the Head of Partnerships. 
• Ensuring income generation aligns with organisational plans. 
• Ensuring high quality applications, reports and stewardship to funders
• Effective management of the Trusts and Philanthropy Officer to develop, feel supported and achieve targets. 
• Collaborating effectively with the Partnerships Team to maximise income from a range of opportunities.
• Working effectively with fundraising, finance, and services teams to identify needs and maximise income. 

PERSON SPECIFICATION:

Essential:

• Proven success in securing income from a range of charitable trusts and foundations 
• Experience managing staff or volunteers and delivering against targets 
• Strong relationship-building, engagement and stewardship skills 
• Confident communicator with excellent written skills 
• Experience in supporting planning and monitoring of budgets, pipelines and KPIs 
• Familiarity with CRM and data tools for fundraising and reporting 
• A collaborative and proactive approach 
• The ability to manage conflicting priorities 
• Willingness to travel and work occasional evenings or weekends 

Desirable:

• Experience in high level cultivation and securing corporate foundation income 
• Knowledge of spinal cord injury or disability-related issues 
• Experience with digital tools such as Power BI, Mailchimp, Canva, and Asana

We welcome applications from everyone and encourage people from Black, Asian or other ethnically diverse backgrounds, as well as those with higher level spinal cord injuries, to apply. We’re committed to building a diverse and inclusive team where everyone feels valued and supported.

We are seeking a proactive, highly organised and purpose-driven Programme Manager to lead the global delivery of the School Enterprise Challenge — our flagship entrepreneurship education programme. This pivotal role blends programme oversight, marketing, operations, partnership management, MEL (monitoring, evaluation and learning), and school engagement to ensure that thousands of schools around the world are supported to launch and grow student-led businesses.

You will be at the heart of the programme’s implementation — while working closely with the Head of Global Programmes, who leads on overall strategy and development. This is a dynamic, multi-functional position suited to someone who thrives on ownership, collaboration, and impact. You’ll be part of a small, dedicated team passionate about education, entrepreneurship, and creating opportunities for young people worldwide.

As the programme is delivered in both English and Spanish, strong written and verbal Spanish language skills are essential.

Make a difference!

Can you lead and grow an award winning charity?

We are Olive Branch Aid (OBA), an award-winning Foodbank charity operating in south London, and we are looking for a dynamic and confident Foodbank Manager to work alongside our newly appointed Foodbank Coordinator as well as an energetic team of more than 60 volunteers. 

We have achieved so much but we have ambitions to do so much more! 

Since beginning 5 years ago, OBA now provides food support for a day for the equivalent of 70,000 people a year. In 2024 we packaged and delivered more than 9 tonnes of food for those needing our services. Check out our website to read more about our journey.

OBA is different

OBA provides a hand-up rather than a hand-out. More than a Foodbank, OBA provides support for 3 months - much longer than most Foodbanks. We also provide an innovative well-being support service that helps service users address the underlying causes of their food needs. In 2024, OBA helped more than 75 households with complex underlying issues, this involved many weeks of telephone calls and meetings and helped prevent at least five families from becoming homeless. OBA also provides free preloved clothing and household goods to help service users get back on their feet.

Since 2023, OBA has its own fully funded premises off Portslade Road next to the Windrush overground station. Despite these successes, we continue to rely entirely on donations for our day to day expenses. As Foodbank Manager, you will help us secure the funding to grow our services and help even more people. 

You will bring:

• A strong track record of fundraising and networking across public and private organisations

• The ability to articulate a clear compelling vision to our stakeholders and funders

• The ability to develop and implement  effective operational procedures to deliver our goals

• The authority to lead a values driven organisation in a collaborative and inclusive manner

• A strong understanding of the voluntary sector;

In return we offer:

• A flexible part time (32 hr/wk) work environment with hybrid working

• The opportunity to work with a dynamic, ambitious Board of Trustees

• A fully funded business plan with exciting growth opportunities

• A fully funded position complete with NIC and workplace pension

• A diverse, stable and energetic team of volunteers 

If you have questions, please contact Sonya Antoniou-Pamment, Chair of Trustees, for an initial informal chat. We are also happy for you to pop in and see the Foodbank in operation however, as OBA is not open every day, please contact Sonya to arrange a suitable time.

If you would like to apply, please send a covering letter (no more than 2 pages) telling us a little about yourself and how you meet the skills and experience requirements listed in the Job Description. Please include a CV (again no more than 2 pages) and don’t forget to include a contact email and telephone number. The deadline is Friday 22 August 2025. 

We look forward to hearing from you. 

Project Manager 

England South

£32,145 per annum (pro rata for part time hours)

Ref: 29REC 

Full Time 37.5 hours per week – happy to talk flexible working

Base: London / Southeast hybrid working

About the role

This is an exciting opportunity to join Sustrans as part of our Active Journeys South and East team covering projects across London and South East, where you will help shape healthier, happier communities through walking, wheeling, and cycling. 

As Project Manager, you will play a pivotal role in the design, delivery, and oversight of behaviour change and engagement projects, as well as leading and supporting the delivery team. You’ll be at the heart of creating positive change, ensuring projects are cost-efficient, timely, and impactful. 

You will be involved with exciting projects such as Wheels4Me London and Moveability (East Sussex) funded by the Motability Foundation. Exploring how cities can improve accessibility by involving disabled people in decision-making, with the goal of creating more inclusive and equitable transportation systems. 

This role will require travel and work at various locations across London and the Southeast area as necessary to undertake projects on behalf of Sustrans. 

About you

You will bring a solid understanding of active travel and the barriers faced by communities experiencing inequalities, alongside knowledge or practical experience in behaviour change concepts and approaches. 

You will have demonstrable experience in: 

• Managing complex projects involving multiple stakeholders, particularly those with a strong emphasis on community engagement.
• Facilitating workshops and delivering presentations to diverse audiences, both in person and online.
• Communicating effectively across a range of formats and with varied audiences. 

You are a skilled problem solver with excellent organisational abilities, capable of managing and prioritising work across multiple projects to meet deadlines and targets. 

With the leadership responsibilities of this role, you will be confident in your ability to: 

• Lead and mentor colleagues, providing guidance and support both in-person and remotely.
• Foster a collaborative, inclusive team environment focused on shared success and continuous improvement. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 12 August 2025.
• Interviews will take place in via MS Teams between the 2nd and 4th September 2025

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

We have an exciting opportunity for a Business Development Manager working 37.5 hours per week.

Victim Support is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

This role is home based (within England and Wales) with some national travel and overnight stays required. An additional £2,800 per annum London Weighting Allowance will be paid if applicable.

What we offer:

At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

The purpose of this role is to lead on the development and submission of tenders and proposals, working with a range of internal stakeholders and partners to translate organisational data into cohesive and compelling submissions that convey Victim Support's service offers and fully address commissioner and funder requirements.

To succeed in this role you will have a proven track record in leading business development through public sector contracts. You will be an excellent communicator and collaborator, as well as skilled in building sustainable partnerships that add value to services.

This role is home based (within England and Wales) with some national travel and overnight stays.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

Closing Date: Monday 1st September 2025

Interview date: Monday 8th September 2025

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Job Title: Operations Manager 

Duration: Permanent 

Hours: Full time

35 hours per week Monday – Friday 

Salary Scale:£36,839 – £42,781  
Appointments are made at the start of the salary scale, with annual pay progression through the scale based on satisfactory performance. The pay scale is reviewed annually in the light of cost of living and operational budgets.  

Pension:                   6% employer pension contribution

Holiday:                   26 days plus bank holidays

Reports to:            Deputy Director 

Line Manages:         Operations Supervisors, Gallery Technician, Front of House staff and Cleaners 

The appointment is subject to a satisfactory DBS check 

The Operations Manager is a key role within the team, ensuring the effective and efficient management of the SLG’s three sites: the Main Gallery, the Fire Station and Art Block. This includes managing the maintenance and upkeep of the SLG’s Grade II listed buildings and artist-designed gardens, as well as leading the Front of House team to ensure that the SLG provides a welcoming and inclusive environment for all visitors and a high quality of visitor experience. 

The Operations Manager works closely with the Deputy Director and manages a team comprising two Operations Supervisors, the Gallery Technician and contracted and casual Front of House staff and Cleaners. The role takes the lead on the implementation and monitoring of the SLG’s environment and sustainability policy and contributes to organisation-wide work towards the SLG’s equity, diversity and inclusion objectives. 

The post holder will be required to be an appointed first aider and a fire marshal, as well as a primary keyholder. They may, therefore, be called upon for out of hours emergencies. Appropriate training will be given. 

In our endeavour to diversify our workforce and create a more inclusive environment, we particularly encourage and welcome applications from people from backgrounds which are underrepresented in museums and galleries, including people from low-income backgrounds, people from Black, Asian and ethnically diverse backgrounds and disabled people. 

Are you looking for a purpose-driven role where your work directly transforms young lives? MCR Pathways is seeking a Programme Manager for our relationship-based mentoring programme in Hertfordshire and West London. We are a life-changing mentoring charity dedicated to supporting young people who have faced an unfair start in life, helping them overcome barriers and achieve their full potential.

About the role

As  Programme Manager, you'll manage, advise and support our  Pathways Coordinators in schools and other partner organisations. Your main goal is to make sure our programme is fully integrated and highly effective in schools and with partners across Hertfordshire and West London.  Although the role is remote it involves a significant amount of travel around Hertfordshire and West London so the successful candidate will need to be based within reasonable driving distance of these areas.

Key responsibilities:

• Provide support, development, training, management and motivation to MCR staff in schools and other partner organisations

• Support school integration of the programme and a consistently high quality standard of programme delivery

• Develop and support partnerships with the Local Councils, further and higher education institutions, local business and all MCR stakeholders

• Provide analysis of programme performance, impact and development

About you

• Experience of developing and effectively managing teams and programmes

• Self-motivated and skilled at motivating others

• Experience of or strong interest in working or volunteering in the third sector

• Experience of working within or in collaboration with secondary schools

• Excellent communication and presentation skills

• Attention to detail and ability to prioritise

• Experience of coordinating and analysing qualitative and quantitative data

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007.  We currently support over 7,800 young people across the UK who’ve had an unfair start in life, through our community of mentors, donors, staff, and partners. They are united by a shared belief: that every young person deserves someone to help them find their way. We believe in the power of mentoring and that a single connection can change a life.

We connect young people with volunteer mentors who offer support, encouragement and a listening ear. The aim is to empower young people to define their own ambitions, supporting them from aspiration to achievement. It’s more than academic success; it’s about instilling belief, resilience and the chance to thrive.

Mentoring is at the heart of what we do, but not all we do. We create opportunities like career tasters, job shadowing, and work experience helping young people access networks and pathways they might not otherwise reach. We support them into further and higher education, apprenticeships and employment and fulfilling careers helping them live their best life.

MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Can you make a difference to the lives of thousands of young people? Do you want to develop your career within a multi-award winning social enterprise?

WHAT WE DO

Our mission is to provide mental health support available to everyone, everywhere. Tellmi is a multi-award winning fully moderated, anonymous, mental health service predominantly for young people aged 11-25. The Tellmi app safely enables young people to talk about difficult things and encourages them to help themselves, by helping each other. Beneath an engaging anonymous peer to peer feed, Tellmi integrates the latest psychological research to promote the development of protective factors such as emotional resilience, empathy, social skills, stress management and coping techniques. Tellmi is commissioned by the NHS and Local Authorities across the UK and works closely with schools, CAMHS and VCSFEs.

The Tellmi app is free to download with premium features in commissioned areas. The app is available 365 days a year, 24/7 and our moderators, counsellors and therapists are available from 8:30am until 11pm everyday.

YOUR ROLE

Your role is to ensure the operation of the Tellmi Mental Health Service is safe and effective for all users. This role encompasses direct support for our users via the Tellmi app as well as behind the scenes management of operations. You will be one of the counsellors on call to respond to high risk posts during daytime working hours. You will manage the human element of our digital service including the users, moderators, counsellors, therapists and volunteers. You will take a keen interest in the wellbeing of our users and through curiosity and compassion ensure that they receive the best support that we can provide. You will succeed in this role if have experience of counselling, youth or social work and you are a good communicator who is able to win the trust of your team through compassionate accountability.

As Designated Safeguarding Lead (DSL) you will take primary responsibility for safeguarding and child protection within Tellmi. You will act as a point of contact for staff and volunteers, providing advice and support on child welfare and protection matters relating to our users. You will manage safeguarding concerns, liaise with external agencies especially in commissioned areas and ensure the company’s safeguarding policies are up-to-date and effective. Although an important responsibility the DSL element is a relatively small part of the overall role.

You will report directly to the Co-CEOs. We are looking for someone who is highly proactive, totally reliable and is eager to take the initiative to help us continually improve the service. We will expect you to enjoy learning and actively pursue continual professional development to ensure that you are fully up to date with the latest policies, regulations and guidance related to your role. You will be expected to share in the on-call remote support of moderators, counsellors and therapists in the evenings and weekends.

This role offers considerable opportunity for career progression as the business grows.
 

YOUR SPECIFIC DUTIES

Moderation, counselling and supervision (15%)

• Responsible for responding to high risk users during the day including emergency third party disclosures if required.

• Providing occasional cover for moderation or counsellors at any point during the operational hours.

• On call for ad hoc support of counsellors and therapists during evenings and weekends (typically three to four times a week).

Management and oversight of moderators, counsellors, therapists and volunteers (25%)

• Organise and manage rotas for moderators/counsellors.

• Process and monitor referrals for Tellmi Therapy.

• Performance manage and oversee quality control of moderators, counsellors and therapists.

• Maintain and develop guidance, training, policies and operating procedures (SOPs).

• Be the first point of contact for moderators, counsellors and therapists to support with operational issues and queries. 

• Facilitate peer supervision sessions for counsellors and therapists

• Manage recruitment of new moderators, counsellors and therapists including identifying workforce needs.

• Deliver moderation, counsellor and therapist training.

• Provide strategic oversight and operational support for the SuperPeer volunteer programme.

• Provide occasional support with training of the SuperPeer volunteers.

Designated Safeguarding Lead (10-15%)

• Maintain a level 3 safeguarding qualification and other relevant CPD for both children and adults

• Ensure that all staff and contracted staff maintain the safeguarding qualification appropriate to their role.

• Have primary responsibility for safeguarding for children and adults across the company (users and staff).

• Maintain and develop the Tellmi Safeguarding policy.

• Be on call for urgent safeguarding matters.

• Identify, monitor and create support plans for complex Tellmi users.

• Be the named Caldicot Guardian (training provided if needed).

• Write safeguarding and incident reports.

• Liaise with the Service Delivery Contract Leads to determine how to share safeguarding information in commissioned areas.

• Create NHS safeguarding assurance reports and attend relevant meetings in commissioned areas.

• Undertake the duties of Patient Safety Manager for NHS contracts including attending relevant meetings, maintaining patient safety procedures and reporting patient safety incidents.

App operations (40%)

• Monitor for issues arising on the app and report as appropriate.

• Make use of data generated by the app to monitor and report on the general performance of the Tellmi service.

• Contribute to the management of the Tellmi Directory.

• Use knowledge of user behaviour and app operations to contribute to the development of the app.

• Line manage the Operations Assistant.

• Collate user feedback.

• Manage user accounts and permissions on the Tellmi platform.

• Contribute to the maintenance and updates of company policies.

• Respond to email queries from users and others.

• Manage and setup of in app Notices to users including Tellmi Therapy invites.

• Maintain strong working relationships with Co-CEOs, and other senior staff in order to ensure transparency and rapid response to arising issues.

Contract Support (5%-10%)

• Ensure that the app configuration meets needs of new commissioned areas.

• Ensure that Tellmi meets the quality requirements for the LLR ICB by creating the LLR quality report, attending quarterly review meetings and progressing resulting actions. 

• Oversee quality reporting in future commissioned areas as required.

• Provide updates and insights to feed into the quarterly reporting to commissioners.

• Use knowledge of user behaviour to contribute to development of outreach and engagement campaigns.
   

YOUR EXPERIENCE, SKILLS AND CHARACTERISTICS

Essential

• Someone who has experience of delivering and managing a support service. 

• Relevant qualifications in psychology, counselling or related field such as social work or mental health practitioner

• At least four years experience managing people in a relevant field

• Curiosity in people, processes and systems

• Some safeguarding experience

• Clean enhanced DBS

• Trustworthy

• Attention to detail/accuracy

• Compansionate

• Excellent standard of written and spoken English.

• Use of standard IT tools such as word processing and spreadsheets.

• Proactive and diligent.

• Organised and self-motivated to manage your workload effectively.

• Able to work independently. 

• Happy to have a varied set of responsibilities and tasks.

• A team player who is willing to be brave, to try and able to learn from failure.

Desirable

• Previous safeguarding lead

• Familiar with Google Workspace tools (docs, sheets, etc).

• Familiar with Solution Focused Therapy

• Interest in health technology

• Experience in or knowledge of NHS mental health services or social care.

WHAT WE OFFER

• A degree of flexibility over working hours.

• Direct impact on our mission to improve the health and happiness of young people.

• Work alongside a highly creative and ambitious team.

• Performance reviews and opportunities to develop oneself in a multitude of different areas.

• Training in offering peer support, safeguarding, moderation and the Tellmi counsellor approach.

• A rare chance to work in a tech focused social enterprise which would highly benefit anyone with ambitions to become more entrepreneurial.

• An opportunity to experience different aspects of the business.

• Insight into a mental health support tool.

• Skill development.

• Additional wellbeing days.

WORKING HOURS, LOCATION AND TRAVEL

• You will attend our London office near Waterloo, London at least twice a week.

• Internal meetings take place either at our office near Waterloo, London or Spitalfields, London.

• Expenses will be covered other than for commuting to and from our offices.

Tellmi is committed to the safeguarding of unborn babies, children, families and adults. We aim to both protect users from harm and ensure that their right to confidentiality is properly upheld, in keeping with the law and good practice guidance. This role will involve obtaining an enhanced DBS check.

Location: You can be based near one of the following office locations - Birmingham, Cardiff, Glasgow, Liverpool, London, or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Your office is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given.

Ideal start date: ASAP, as agreed with candidate 
 

Purpose of the Role: As a key leader within our Partnerships and Income Development team, you will be responsible for driving sustainable income growth through high-impact, strategic and philanthropic partnerships with trusts, foundations and corporate partners.  
 

Reporting to the Head of Partnerships and Income Development, you will lead the stewardship and growth of existing strategic partnerships, including managing a select portfolio of funders. You will also take a proactive approach to identifying, cultivating and securing new funding opportunities to align with income targets and the charity’s strategy.  

Working collaboratively with colleagues across the charity, you will craft compelling cases for support – placing young people’s voices and experiences at the heart of every proposal. In addition, you’ll help to build and nurture our supporter community through initiatives such as payroll giving, individual giving and corporate community fundraising.  
 

We’re looking for a dynamic, determined and strategic thinker, who is passionate about building partnerships that make a big difference. You’ll bring energy, creativity, and a big-picture mindset to forge meaningful relationships that create lasting impact.   

Key Responsibility Areas:

• Strategic fundraising leadership
•  Stewardship of strategic partnerships  
• Financial management: planning, tracking and reporting  
• Building our supporter community
• Systems and processes  
• Team development and collaboration  
• Line Management (Matrix structure)  

Please review the attached pdf for the full job description. 

Person Specification (Knowledge, skills and experience required)

Fundraising experience

• Demonstrable experience of working in a fundraising role in a charity or similar non-profit organisation  
• Demonstrable experience of stewarding high value partnerships with trusts and foundations and/or corporates  
• Demonstrable experience of writing funding proposals/bids/grant applications and pitching for funding opportunities  

Fundraising knowledge

• Knowledge of fundraising techniques such as prospecting, cultivating, securing and managing partnerships  
• Understanding of good practice in fundraising, including data protection and donor stewardship  
• Understanding of budget creation and income reporting

IT skills 

• Experience of using Microsoft Office, including Excel functions  
• Experience of using or understanding of using CRM software to effectively support fundraising e.g. Salesforce  

Please review the attached pdf for the full person specification. 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Monday 25th August: 

1. A cover letter (500 words maximum) outlining why you would like to work at the Social Mobility Foundation and why you are a strong candidate for the role, including specific examples from your experience and skills. 
2. A short statement answering the following question: “Tell us about a time you managed a project or developed a product or programme. How did you plan and deliver it, work with others and ensure a positive experience for users or customers? What challenges did you face, and what was the outcome?” (500 words maximum)  

Please note that generic applications and CV’s will not be considered.

Job title: Professional Communities Manager

Reporting to: Director of Membership

Line Manager Responsibility for: Professional Communities Co-ordinator

Location: This is a remote UK-based role with regular travel to CST’s national and regional events, mainly in Birmingham and London. Candidates within reasonable travel distance to these locations are preferred.

Salary: £41,603 - £45,470 a year.

Pension: We offer a workplace pension and life assurance scheme. CST makes contributions equivalent to 10% of your gross salary.

Annual leave: Initially 25 days annual leave plus bank holidays, with an additional two days leave after three years’ service.

Working hours: Full-time 37.5 hours.

Application Closing Date: Wednesday 27th August 2025, 12 noon.

Interview Date: First stage interviews will be conducted on Tuesday 9th September 2025, second stage interviews will be conducted on Thursday 11th September 2025.

Job overview

The Professional Communities Manager leads the development, content curation, and operational delivery of CST’s 11 Professional Communities. These networks, events, and forums are a core benefit of CST membership and are provided free of charge to members.

This is a proactive, member-focused role that blends operational excellence with strategic content oversight. The postholder will work directly with community chairs, subject experts, community supporters, CST platinum partners and members to ensure that all communities are vibrant, professionally hosted, and deliver high-quality, relevant content.

The role also plays a key part in ensuring a joined-up approach to content across CST’s full range of activities, working closely with the professional learning and conference teams and partnerships to ensure alignment and maximise value for members.

Key responsibilities

 Strategic Development and Continuous Improvement

• Develop and implement strategic plans to strengthen the value, engagement, and content of CST Professional Communities.
• Set clear objectives and KPIs to monitor success and drive continuous improvement of community services.
• Regularly evaluate community activity, identifying ways to increase engagement, relevance, and impact for members.

Community Content Curation and Management

• Oversee the quality, consistency, and relevance of content across all 11 Professional Communities, ensuring alignment with member priorities and organisational objectives.
• Work in partnership with community chairs, subject experts, community supporters and CST’s platinum partnerships to proactively commission, curate, and quality-assure community content (e.g., webinars, blogs, resources, discussions).
• Work closely with the professional learning and conference teams to ensure a joined-up, coherent approach to content across CST activity, avoiding duplication and enhancing overall member value.
• Identify content gaps and work creatively, including drawing upon resources and contacts within the policy and partnership team to address them, ensuring a balanced and evolving programme across the communities.

Community Engagement and Facilitation

• Lead and facilitate virtual and in-person community events, ensuring professional delivery and high-quality member interaction.
• Support and brief speakers, chairs, and contributors to ensure a consistently excellent experience for members.
• Actively promote member engagement through community platforms and other channels, driving participation and interaction.

 Stakeholder Relationships

• Build and maintain strong relationships with CST members, community chairs, speakers, and supporters.
• Collaborate with internal colleagues across membership, communications, professional learning, policy, and conference teams to maximise the impact of community activities.
• Manage relationships with sponsors where appropriate, ensuring alignment with CST values.

Digital Platform and Event Management

• Oversee the effective use of digital and platforms (including CiviCRM and Hivebrite,) to host communities, deliver events, and share content.
• Manage operational aspects of events and online communities, ensuring smooth logistics and excellent user experience.

Data, Insight, and Reporting

• Monitor and report on community engagement, content performance, and member feedback, using data to guide improvements.
• Lead the ongoing development of data processes for the communities, ensuring accurate insights are captured and shared.

Team Leadership and Development

• Manage, develop, and support the Professional Communities Coordinator, fostering a collaborative, high-performing culture.
• Encourage learning and development across the team to ensure consistently excellent member service.

Adaptability and Wider Contribution

• Contribute to broader membership engagement strategies and initiatives.
• Undertake any other duties as required by the Director of Membership to support CST’s mission

Friends of Moorfields

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and manage a team of volunteers.

The Position

We have an exciting opportunity for a self-starting individual looking to develop a career across the breadth of communications, media and PR in the digital age. Based at Moorfields Eye Hospital, the post holder will be inspired by the difference Friends staff and volunteers make to patients and staff at Moorfields. They will be passionate about seeking the most engaging ways to communicate across digital and social media platforms. They will work closely with the health hub, shop and volunteer team and will be committed to raising the profile and awareness of Friends of Moorfields.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities

1. To promote Friends externally and manage our website content.
2. To provide regular communication with our existing membership and supporters
3. To contribute to, edit and produce our quarterly newsletter and information leaflets.
4. o collaborate with partner organisations (Moorfields Eye Hospital NHS Foundation Trust, and Moorfields Eye Charity) to ensure joint messaging where appropriate.
5. To work with Moorfields Eye Hospital Communication Team to raise awareness of sight loss and eye conditions.
6. Other General Duties

Join Our Team as a Trusts and Foundations Manager 

Location:

Remote working with some travel to SeeAbility homes. 

Salary:

£48,000 per annum plus benefits 

Hours:

Full time, 37.5 hours per week

Contract:

Permanent

SeeAbility is seeking a Trusts and Foundations Fundraising Manager to join our Innovation and Social Impact team. Could this be you?

We have a rich history as pioneering charity working alongside, and for, people with learning disabilities, autism, and sight loss to make inclusion a reality. Over the last 5 years, fundraising from Trusts and Foundations has enabled our charity to have big impact on the lives of people we support by creating opportunities to develop digital skills, secure employment, benefit from better eye care and speak out against social injustices.

Your role will play an equally important part in our latest strategy. Your talent will enable SeeAbility to launch new and inclusive programmes, co-produced by people with lived experience and in partnership with funders, so that we can continue our vital work of building inclusive communities where everyone can live as equal citizens.

If you’re excited by this role and are looking to take your next step with a successful, supportive, and friendly fundraising team – we’d love to hear from you today.

Your role

To lead on trust fundraising at SeeAbility and to grow and diversify trust and foundation income in line with SeeAbility’s aspirations.

Your responsibilities

• Lead on the development and delivery of a trusts strategy, overseeing the whole trusts portfolio, to generate agreed annual targets for SeeAbility.
• Be the charity’s expert in trust fundraising, adopting a data-driven approach, keeping abreast of sector developments and making the business case for change where appropriate.
• Develop and enhance relationships with existing trusts, delivering first-class stewardship, making appropriate and timely applications to secure agreed annual budget and ensuring that all reporting is completed in line with guidelines.
• Focus on new business and lead on creative, inspiring and professional proposals to trust and statutory funders that operate within the charity’s values and ethical policy.
• Manage, support and mentor the Trusts Fundraiser to secure funds from trusts and statutory sources of income. To lead any further expansion of the trust team in the future if the opportunity arises.
• Implement the systems, tools and procedures to proactively identify new funders that align with SeeAbility’s strategy and ethical policy.
• Work across the organisation to generate new and innovative ways to package up SeeAbility’s work to secure funding.
• To be responsible for setting, monitoring and reporting on income and expenditure budgets and key performance indicators
• To be responsible for developing and delivering the annual work plan for trusts fundraising
• Engage staff across the organisation in trust fundraising to support proposal development, reporting and stewardship and to grow the fundraising culture.
• Ensure all trust records are kept up-do-date on the database.
• Work closely with fundraising colleagues to cultivate a supportive and collaborative fundraising team.

**Please check the Job description for extensive details

**Please kindly upload a cover letter along with your CV for us to consider your application

Our Benefits

Why work for us?

Your development and appreciation 

• Annual excellence awards 

• Long service awards every 5 years and recognition 

• Development Discussions: Opportunity to discuss your progress and your future 

• Leadership development academy for the next steps in your career 

Your work-life balance 

• 33 days holiday (incl. bank holidays), increasing to 41 days with long service (1 extra day for each year of service) 

• Life events: Time off when you need it most 

• 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years 

• Enhanced Family-Friendly Pay 

• Paid Fertility Leave 

• Carers Leave available 

• Flexible Working: We are up for anything that works for your team and the wider organisation 

Your money goes further 

• £500 monthly bonus scheme for two lucky colleagues 

• Enhanced overtime rates for working bank holidays and weekends 

• Eligible for Blue Light Card discounts 

• Discounts and cashback at hundreds of shops, restaurants and activities 

• Access to Tickets for Good 

• Pay reviews and commitment to pay competitive rates 

• Employer contributory pension scheme: Support and tools to help you make the right decisions about your future

• Refer a friend and receive £600 

• Paid DBS and renewals 

• Season ticket loans 

• Advance Pay scheme using Wagestream when you need it the most 

Your wellbeing counts 

• Cycle to Work scheme 

• Life assurance of 2x annual salary 

• Free 24/7 employee assistance programme for advice and support 

• Free eye test

• Discounted Gym Membership 

• Dedicated in house Wellbeing Coach for your team 

Safer Recruitment

SeeAbility is committed to safe and fair recruitment practices, safeguarding and protecting those who we support. It is a condition of employment that perspective employees will be subject to the following:

• A criminal background check through the Disclosure and Barring Service (where appropriate).
• Documentary evidence to confirm your identity, current address, and the right to work in the UK.
• Health Declaration to ensure that you are medically suitable for the role you have been offered. 
• References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults. 

These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.

Diversity

SeeAbility is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all identities, including those from underrepresented groups and those who have a disability or neurodivergent condition.

We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated, and their opinion valued. We are happy to offer any reasonable adjustments to the recruitment process or the role itself to ensure a fair and equitable experience for all candidates.

In exceptional circumstances, the exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.

The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations. 

As a grant-making charity, we award funding to charities actively supporting children in poverty across the capital. This funding is made possible thanks to the partnerships we build with corporate organisations, other trusts and foundations, philanthropic individuals and families, and public donations. 

Volunteers are a vital part of The Childhood Trust’s work. Through our Transforming Spaces programme, they deliver direct support to children affected by poverty and the communities that support them across London. They also have the potential to grow our internal capacity so that we can reach our ambitious vision to scale our work and ensure that every child in London is well prepared for life. 

As The Childhood Trust’s Volunteer Manager, you’ll be responsible for volunteers across the organisation.

Your role will include oversight of the corporate and community volunteers who take part in our Transforming Spaces programme. You will work closely with colleagues in the fundraising team to create a positive and inspiring experience for corporate volunteers. 

Key to this role will be working with the Head of Volunteering and Community Programmes to embed volunteering across The Childhood Trust. You will lead on developing a diverse and inclusive volunteer base of skilled and specialist individual volunteers, fostering a welcoming and inclusive environment where they feel valued and connected to the mission.

Our organisation takes pride in offering key benefits such as flexible working arrangements, 25 days annual leave per year and enhanced maternity provisions. We are also deeply committed to the development and growth of our staff, providing opportunities to enhance skills and achieve career goals. Plus, you’ll be joining a dedicated and passionate team that truly makes a difference.

Please ensure you submit a CV and cover letter to apply for this role.