Service development manager jobs in islington, surrey
We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.
The successful candidate will be:
- Organised and able to manage a varied workload
- Compassionate, patient and empathetic in their approach to client interactions.
- Be confident using the telephone and proficient in computer systems and digital tools
To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.
We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share lived experiences with our service users, and people from Black, Asian and global majority communities.
The client requests no contact from agencies or media sales.
- Do you thrive in a hands-on senior role where you're coding, problem-solving, and leading from the front?
- Can you design and manage secure, scalable AWS infrastructure with confidence and clarity?
- Do you enjoy guiding a team to deliver high-performing, inclusive digital platforms?
- Are you motivated by building tools that transform how post 16 education is delivered and experienced?
Then this could be the role for you.
Learning on Screen is looking for an experienced and proactive Digital Development (Technical) Lead to take ownership of the infrastructure, development, and delivery of our flagship platforms—Box of Broadcasts (BoB) and TRILT. You will lead a small in-house development team, play a hands-on role in regularly delivering new features and optimise our AWS environment. Working closely with our Digital Product Design Lead, you will help shape and improve services that support post 16 educators and learners across the UK.
Role Overview
Job title: Digital Development (Technical) Lead
Salary: £49,600 (£62,000 FTE)
Hours: 28.8 hours/week (4 days, 0.8 FTE)
Contract: Permanent
Location: Remote
Reports to: CEO
Line management: 2 x Full Stack Developers
What you will be doing
- Leading the technical development and ongoing improvement of our AWS-hosted platforms
- Designing and managing secure, scalable, and cost-effective cloud infrastructure
- Maintaining system health through proactive monitoring, debugging, and deployment
- Writing clean, maintainable code and delivering new features aligned with the product roadmap
- Embedding accessibility, performance and cross-device compatibility in all development work
- Managing and mentoring a small team of Full Stack Developers in an agile, remote-first environment
- Supporting product design, sprint planning, and collaboration across the organisation
- Ensuring good documentation, cost control, and data protection compliance
What we are looking for
- Proven experience in a senior full stack development role
- Strong working knowledge of AWS services (EC2, S3, RDS, CloudFront, Lambda, IAM)
- Skilled in delivering technical features from design through to deployment
- Confident leading teams and providing technical mentoring and code review
- Experience working across functions, especially with product and design teams
- A commitment to user-centred design, accessibility, and good development practices
Bonus if you have:
- AWS certifications (e.g. Solutions Architect or Developer)
- Experience with educational or streaming platforms
- Familiarity with WCAG and accessibility standards
- Knowledge of data protection, privacy and GDPR in a cloud context
- Understanding of audiovisual technologies and copyright considerations
This is a brilliant opportunity to make a lasting impact on platforms used by thousands across education—while working in a flexible, supportive, and mission-led environment.
About us
Learning on Screen is a membership organisation that champions the use of moving image and sound in post-16 education. We give educators and students access to millions of films, TV programmes and radio broadcasts—spanning over a century—and support our members to use this content confidently and creatively. From expert copyright advice to innovative partnerships, we help bring teaching to life and open up new possibilities for learning. If you're passionate about education, media, and meaningful impact, you’ll feel right at home here.
We are on a mission to empower post-16 education worldwide.



About us
A caring organisation with a rich history.
Friends of the Elderly is a charity dedicated to providing excellent care and support to older people for over 120 years. We aspire to a society where all older people have the opportunity to live fulfilled lives. We do this via our grant giving service, which provides vital financial support to older people who are living in poverty. We also deliver services personalised to individual needs and integrated with local communities at our care homes and day centres.
About the role
This is a remote-first role open to candidates anywhere in the UK. You’ll join us in our Woking office just once a month for team collaboration days.
We are looking for an experienced trust fundraiser to join our small, busy fundraising team. You will:
- proactively nurture and grow our relationships with existing supporters
- develop relationships with new trusts and foundations, taking pride in excellent donor stewardship,
- create compelling funding applications, reports and communications which demonstrate our impact
- raise restricted and unrestricted money for our grant giving service and for enhancements to our care homes and day care services, which improve the lives of the older people.
Working partnerships
Internal:
- Grants Team, Marketing and Communications Team, care homes and day care services, Estates and Facilities Team, Finance Team.
External:
- Consultants, agencies and suppliers.
Key objectives and responsibilities
- Be primarily responsible for researching and writing, prioritising, developing and submitting compelling proposals, updates and reports to trust donors.
- Maximise income by building and maintaining relationships with existing portfolio of trust donors through excellent relationship management.
- Use the database (Access Charity CRM) to maintain accurate and detailed records, manage relationships, and coordinate actions and deadlines.
- Research and identify new opportunities, and write and submit high quality, targeted proposals to secure support from new and lapsed funders.
- Prepare written reports on activities, progress and income against objectives.
- Ensure the impact of our work is clear, visible and effectively communicated in our social media, on our website and in our Impact Report.
- Liaise with internal staff to compile project information for funding applications, and build positive, professional relationships internally and externally.
- Gather case studies for use in fundraising communications, applications and reports.
- Undertake administrative duties such as thanking donors and other routine office procedures as required.
- Carry out other tasks as required by the Fundraising Manager and Fundraising Team.
Please note that the key objectives and responsibilities of this role describe the core output that should be achieved in this role.
All roles within the charity are required to be flexible and change as our strategy evolves, future policies are introduced and as the needs of our services users change. All staff are required to demonstrate appropriate levels of competence and behaviours in their roles, in line with our values.
Please see the full job description and person specification attached.
No agencies, please.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about the vision of the church to transform communities? If so, this is the opportunity for you.
Location: Kennington office-based
Contract: Full-Time, Permanent
Hours: Monday - Friday, 9.30am - 5.30pm (With some out-of-hours work needed for events such as our Spear Celebrations)
Salary: from £27,810
Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate
Upcoming Assessment Days: Thursday 28th August
Application pack: Have a look at our application pack for more information about the role and Resurgo
We are now recruiting for a Lead Coach in Kennington - an outstanding opportunity to work as part of a local church to deliver the Spear Programme.
You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has supported more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the challenges they face. But we don’t want to stop there.
We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.
In this role, you’ll be responsible for:
The Lead Coach is primarily responsible for overseeing the training room and group sessions with young people. You will help shape the training environment and will confidently adapt and deliver materials and sessions to work within the group’s development towards work readiness.
Delivery of Spear Programme - Group and 1:1 coaching [60%]
- Preparing and coaching Spear Foundation sessions and 1-1s, ensuring that young people are engaged, retained and work-ready by the end of this initial phase of the programme.
- Building relationships with young people on the programme and managing culture, and attitudes in the training room.
- Adapting the Spear coaching material according to the needs of the Trainees and managing behaviour effectively.
Delivery of Spear Career [20%]
- Delivering weekly Spear Career sessions (including running workshops with past Trainees), maintaining records and reporting on statistics, and creatively developing ongoing relationships with Spear Trainees.
Training the Assistant Coach [10%]
- Contributing towards the training and developing of the Assistant Coach by modelling excellent coaching and giving regular feedback.
Trainee recruitment [10%]
- Developing relationships with Job Centres and local referral agencies to ensure that the maximum number of Spear Trainees are enrolled on each programme. This involves liaising with referral agencies, active face-to-face recruitment and monitoring recruitment statistics.
Continuous professional development
- Continually engaging in professional development, including being part of Resurgo’s wider coaching programmes and supporting the Church Partnerships Managers with overall team training and development.
Personal qualities we're looking for:
- An active Christian, passionate about personally representing the values and beliefs of Resurgo and the partner church
- You have demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
- You have a heart for young people and releasing their potential, no matter what challenging circumstances they are facing
- Effective interpersonal skills and high emotional intelligence with a sense of humour and fun
- You are great at building relationships, with solid communication skills
- Good administrative and organisational skills, working well under pressure with the ability to prioritise workload
You can expect:
- A genuine commitment to upskilling you through impressive training opportunities:
- Support and funding to complete your professional coaching accreditation
- Progression opportunities through professional development 1-1s, and a dedicated Church Partnerships team.
- Equipping you to have autonomy in your role, through a culture of ‘high challenge, high support’
- A fun, supportive culture where you are encouraged to bring your authentic self to work
- A worshipping community, where you can pray and worship with your colleagues
- Summer and autumn staff conference days, plus a two-night Christmas retreat
A couple of things to note:
- This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
- In the event of a job offer, a DBS check will be requested.
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
With an ambitious plan to grow our income from Individual Giving, it's an exciting time to be joining Age International.
In this fixed-term role, you will support the Direct Marketing Manager - Loyalty to manage the donor loyalty programme. You will develop and manage existing and new supporter communication programmes growing loyalty in our supporter base. The aim is to maximise the value of our long-term relationships with individual supporters.
This role is a varied one, with superb development opportunities. As part of a small team, you will be responsible for the print-based communications we send to our supporters but also email production with the view of developing the loyalty digital journey. Furthermore, you'll contribute to the development of our legacy and in memory activities, and high value offer. You'll also have the opportunity to support the supporter acquisition team on projects to gain new donors. Consequently, the role gives you the opportunity to grow your experience in supporter acquisition, as well as loyalty. And you will play a key part in delivering emergency appeals - when the work that you do will have a direct impact in saving older people's lives during a crisis.
As we continue to develop our Individual Giving strategy, you will have the chance to be involved in new initiatives and communications.
We offer hybrid working, with a minimum of one day a week in our London office - One America Square (EC3N 2LB) and the last Thursday of the month in the London office. Please note that our core working days are Tuesdays and Thursdays. Travel costs to the London office are not covered by the charity.
This is a Fixed Term Contract ending 18th September 2026.
Last date for applications Monday, 18th August 2025.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Proven successful experience in a direct marketing role. A, I
- Delivered and managed effective direct marketing campaigns. A, I
- Worked across a variety of offline and online direct marketing channels. A, I
- Experience working with a supporter or customer database, for example MS Dynamics or Salesforce. A, I
- Experience of managing internal and external stakeholders to deliver campaigns including copy and artwork sign off. A, I
- Experience of following internal processes, recognising potential improvements and implementing them. I
Skills and Knowledge
- Strong written communication skills, with the ability to write compelling direct marketing copy. P
- Good project management, numerical and analytical skills. I, P
- Proficiency in the use of MS Office applications, particularly Excel and Word. I, P
- Some understanding of digital marketing platforms (Email platforms, web page building etc). I
- Good attention to detail. A, P
Personal attributes
- Share the charity's values. I
- Willingness to contribute to the wider team project to improve processes and procedures. I
Great to Have's:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Worked in a direct marketing role within a charity. A, I
- Experience of managing mailing campaigns. A, I
- Experience of managing email campaigns. A, I
- Experience of working to budget and of monitoring income
- and expenditure. A, I
- Some experience of working with Google Analytics. A, I
Skills and Knowledge
- Used collaborative platforms such as MS Teams, Miro and Trello. A, I
- Able to analyse data and write reports. A, I
Personal attributes
- An interest in international aid and development. A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
For a full list of benefits please visit our website.
Academic Training and Development Lead
Interviews will take place on week c/o Sept 22
Are you passionate about supporting researchers and shaping the future of science? Do you thrive in a collaborative, intellectually rich environment? This is your chance to step into a leadership role at one of the world’s leading biomedical research institutes.
About us
The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.
The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to collaborate and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.
We are currently looking for an Academic Training and Development Lead at the Francis Crick Institute. In this role you’ll work alongside the Head of Academic Programmes, to design and deliver innovative, inclusive training programmes for our PhD students and postdocs, supporting the next generation of scientific leaders. Leading a small team, you will work closely with colleagues across the Crick and our university partners to ensure our training offer reflects the evolving needs of interdisciplinary research.
From launching new frameworks to enhancing existing programmes, your work will directly support a positive and forward-thinking research culture. This role is ideal for someone with a strong scientific background, experience in researcher development, and a genuine commitment to empowering early-career scientists.
What you will be doing
- Provide support to the Head of Academic Programmes to deliver the Crick PhD and Postdoc programmes
- Design and implement, alongside the Academic Training and Career Development Project Manager, a new Crick Postdoc Development Framework
- Lead, develop, motivate and performance manage the Academic Training and Career Development Project Manager to deliver their objectives
- Identify and consider the development of new science training and researcher development programmes for Crick PhD students and postdocs
- Evaluate Crick science training activities, refining to ensure that they are effective, current and support cutting edge research
- Ensure effective communication and consultation at relevant committees (e.g. Training & Career Development Committee, Postdoc Committee, PhD student committee)
- Scoping and investigating training and development activities provided by the Crick’s partners and other institutions, to identify opportunities for collaboration
- Lead on projects and work with the broader academic training team, the Crick Academy team and the People team, in other areas as required
- Lead on the continuous delivery of Vitae’s Concordat to Support the Career Development of Researchers at the Crick
What you will bring
(Minimum criteria *)
- Experience of working at a senior level in a dynamic scientific environment and higher education/research setting*
- Proven advanced skills in facilitation and/or teaching in a research or academic setting*
- Be able to demonstrate an understanding of the management, training and development of staff in research and technology groups, preferably through experience
- Educated to PhD level and with post-PhD experience in a science discipline, or relevant, significant experience*
- Experience in leading the design and successful delivery of scientific training and development activities*
- Strong interpersonal skills, with the ability to establish and maintain effective working relationships with a diverse range of academic and professional colleagues
- Proven ability to work successfully with multiple stakeholders across a complex organisation.
About Working at the Crick
Our values
Everyone who works at the Crick has a valuable role to play in advancing the Crick’s mission and shaping our culture!
- We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently.
- We are open. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world.
- We are collegial. We show respect for one another, work cooperatively and support the wider community.
At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences.
As a Disability Confident Leader, we ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them. For this or any other assistance you need with applying please visit our website for more details.
Please note you must meet the essential criteria listed within the Role Profile, to have your
application reviewed.
We reserve the right to withdraw this advert at any given time due to the number of applications received.
See more about life at the Crick here.
What will you receive?
At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development:
- Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
- Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
- Development & Recognition: Comprehensive training, mentoring, and a pay structure based on skills and experience.
Health & Well-being:
- 24/7 GP consultation services.
- Occupational health services and mental health support programs.
- Eye care vouchers and discounted healthcare plans.
Work-Life Balance:
- Back-up care for dependents.
- Childcare support allowance.
- Annual leave purchase options.
- Crick Networks offering diverse groups’ support, community and inclusive social events.
Perks:
- Discounted gym memberships, bike-to-work scheme, and shopping discounts.
- Subsidised on-site restaurant and social spaces for team interaction.
The Francis Crick Institute is an independent charity, established to be a UK flagship for discovery research in biomedicine.





The client requests no contact from agencies or media sales.
OVERALL PURPOSE
The primary purpose of the Night and Weekend Supervisor role is to oversee the provision of high-quality services. This includes supervising night care staff, ensuring compliance with health and safety regulations, and providing direct support to clients to promote their well-being and independence.
GENUINE OCCUPATIONAL REQUIREMENT
In accordance with the Equality Act 2010, Schedule 9, Part 1, it is a genuine occupational requirement (GOR) that the post holder is female. This requirement is essential for the role due to the following reasons:
1. Privacy and Dignity: The role involves working closely with female residents during sensitive hours (evenings, nights, and weekends) where privacy and dignity are paramount. Female residents may feel uncomfortable or distressed receiving support from a male/male presenting worker during these times, especially in situations involving personal care or emotional vulnerability.
2. Safety and Trust: Many of the residents may have experienced trauma, including domestic violence or abuse, often perpetrated by males. The presence of a female manager helps create a safe and supportive environment where these individuals can feel secure and trust the support being provided.
3. Legitimate Aim: The requirement ensures that the MPMT can maintain its commitment to providing gender-sensitive services tailored to the needs of vulnerable females. This aligns with the legitimate aim of protecting residents’ well-being and mental health.
4. Proportionality: The occupational requirement is a proportionate means of achieving the legitimate aim, as it directly addresses the needs of residents in a way that cannot be achieved through alternative measures, such as reallocating duties or employing male/male presenting staff for this role.
This GOR has been carefully considered to ensure compliance with legal standards under the Equality Act 2010 and is applied only where it is essential for fulfilling the primary responsibilities of this specific role.
KEY RESPONSIBILITIES
Team Supervision:
- Oversee the working practices of night staff to ensure high standards are maintained.
- Conduct regular meetings with direct reports for supervision and support, handling disciplinary or performance issues as needed.
- Carry out the induction and training of new staff and volunteers, and participate in team appraisals.
· Provide guidance, training, and support to night care staff
Resident Support:
- Participate in annual safeguarding training for children and adults and act as Designated Safeguarding Lead (Level 3).
- Provide emotional and practical support to distressed residents, fostering development and independence.
- Ensure the resident’s records are accurately maintained and updated.
- Foster a respectful and supportive environment for both residents and staff,
Compliance and Safety:
· Ensure adherence to all health and safety and safeguarding policies.
· Report any incidents or concerns to the Night and Weekend Manager promptly.
Administrative Duties:
· Assist in updating internal management information systems (e.g., INFORM) with relevant data.
· Support basic rent account management tasks as needed.
· Help coordinate staff schedules and cover arrangements for night shifts.
· Monitor and report on stock levels of essential supplies used during night shifts.
· Participate in occasional meetings or training sessions outside regular hours to stay informed about organisational updates.
· Ensure all administrative practices comply with MPMT’s policies and procedures.
PERSON SPECIFICATION
ATTRIBUTES
Qualifications
ESSENTIAL: A good general standard of education including as a minimum English and Mathematics GCSE at grade A*-C or equivalent.
DESIRABLE: Management and leadership training or at least two years’ experience in a leadership role.
Skills and Knowledge
ESSENTIAL: An understanding of housing legislation, safeguarding practices, and issues affecting vulnerable groups such as homelessness or domestic abuse survivors.
DESIRABLE: Ability to develop and maintain relationships with diverse individuals, including residents, colleagues, and external agencies.
Excellent IT skills – proficiency in using Microsoft applications like Word and Excel.
ESSENTIAL: High level of accuracy and attention to detail.
High level of written and oral communication skills.
Ability to work independently and as part of a team.
High level of personal organisation with the capability to work without close supervision.
Calm, confident, and positive role model.
Ability to adapt quickly to different situations.
Experience in dealing with confidential issues.
DESIRABLE: Commitment to promoting and safeguarding the welfare of residents.
Confident using HR systems and resident logging system.
Special Conditions
Motivation to work with vulnerable populations.
Emotional resilience in handling challenging behaviours.
Additional Requirements
- Completion of an enhanced DBS check before employment.
- Provision of two professional referees.
- Residency within a reasonable travelling distance is desirable.
1. This role is for female-only applicants.
2. Unfortunately, we are inaccessible to wheelchair users.
3. You must have at least two professional referees.
The client requests no contact from agencies or media sales.
Sustainable Merton, Merton's award winning environmental charity, is recruiting a dynamic individual to oversee our Community Changemakers initiative and deliver grassroots acitivity in Pollards Hill, Mitcham. If you are passionate about sustainability, volunteering and making a difference in a local community, we would love to hear from you!
This role combines volunteer leadership with project management. The successful candidate will split their time between:
- Project management and delivery of the WeRPollards project (2 days/week), a grassroots local initiative running from September 2025 to September 2026
- Volunteer and operational management (1 day/week), supporting the charity as a whole
You will work closely with Moat Housing to deliver the WeR Pollards Community Changemaker project and also lead the development and implementation of a new volunteering strategy, support colleagues to adopt new volunteer processes,
and oversee our charity policies to support compliance and our organisational growth.
KEY RESPONSIBILITIES
WeRPollards project management
1. Group Development and Coordination
● Coordinate and facilitate monthly volunteer meetings at the Pollards Hill Wellbeing Studio.
● Attend the Wellbeing Studio on a weekly basis, attend schools and community pop-up events to increase awareness of and community engagement in the project
● Support volunteers with soft and technical skills development on their path to becoming Community Changemakers.
● Encourage retention and progression of existing volunteers whilst increasing group membership from 15 to 30.
● Liaise with Moat Foundation officer and project tutors to establish a pathway into volunteering and increasing membership of the WeRPollards group
● Work with colleagues at Sustainable Merton to align this grass roots work with their borough wide initiatives such as Merton Garden Streets, Mitcham Community Orchard, Repair Cafes, Preloved Studio and Merton’s Community Fridge.
2. Community Engagement
● In partnership with Pollards Hill Wellbeing Studio team, develop and implement a local engagement strategy to recruit and retain volunteers to become WeRPollards Community Changemakers.
● Design and deliver an induction and training programme for new volunteers.
● In collaboration with the PH Wellbeing Studio team conduct regular listening sessions to identify resident needs, interests and connect volunteers to, or help them develop, relevant community activities.
3. Project and Event Delivery
● Lead the volunteer group to plan and deliver community activities aligned with the 3R’s agenda, that are run out of the Wellbeing Studio, including:
○ Sewing Skills Workshops (Monthly, 10 sessions)
○ Community Gardening Sessions (Min. 5 sessions)
○ Repair Shed Sessions (Monthly, 9 sessions)
○ Street Planting Engagement & Delivery (Min. 3 events)
4. Capacity Building and Progression
● Deliver at least 6 training workshops including SMART goal setting and planning.
● Support residents to lead and take ownership of initiatives and to become Community Changemakers.
● Build a clear, accessible pathway for participation and leadership within the group and studio.
5. Monitoring, Evaluation and Reporting
● Track Key Performance Indicators including:
○ Volunteer numbers, growth and retention (Target: 30 volunteers, 60% retention)
○ Number of volunteer hours contributed
○ Number of accredited or certified training courses completed
○ Number of volunteers progressing into leadership roles
○ Attendance and engagement in all community sessions
● Conduct volunteer satisfaction surveys and gather qualitative feedback.
● Report quarterly on progress to PHCC meetings, outcomes and impact to the Pollards Hill Community Committee.
Volunteer and operational management - Sustainable Merton
● Develop and implement a volunteering strategy covering recruitment, retention, induction, training, and development
● Identify and recruit a cohort of Community Changemakers
● Draft volunteer role descriptions across all projects
● Conduct annual volunteer surveys
● Plan and deliver twice-yearly recruitment drives
● Establish a volunteer recognition scheme
● Build partnerships with local organisations
● Create centralised onboarding systems
● Maintain and manage safeguarding policies and training records
● Collaborate with volunteers and staff on fundraising campaigns and applications
● Ensure our policies are kept up to date
● Oversee risk register
● Support reporting and KPI tracking
EXPERIENCE AND SKILLS
Essential
● Experience of managing and supporting volunteers
● Community Engagement experience
● Understanding of environmental issues & the 3R’s agenda
● Project coordination and planning
● Knowledge of volunteer database management and GDPR for volunteers
● Excellent organisational and communication skills
● Ability to prioritise and meet deadlines
● Proficiency with Google Suite
Desirable
● Budget monitoring or financial oversight experience
● Bid writing experience
● Knowledge of Merton and the Pollards Hill area
We do require both a CV and a covering letter setting out how your relevant experience and how you meet the job specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Events & Fundraising Manager will work at the heart of our public events programme, helping to organise fundraising walks and other events across London and the South East, and raising funds to support the provision of free legal advice. Our events include the London Legal Walk -- an annual event which raises over £1 million each year -- regional Legal Walk events, and other fundraising events such as the Great Legal Quiz and the Great Legal Bake. LLST also purchases places for third party events such as the London Marathon, Brighton Marathon, and Big Half. We also raise money through individual and corporate donations.
The Events & Fundraising Manager's principal role is to manage these events and promote our fundraising in support of free legal advice charities in London and the South East. Your main duties and responsibilities will include the following:
- Organising events
- Establishing and managing partnerships
- Managing staff and volunteers
- Marketing and communications
We are looking for a candidate with demonstratable and relevant experience working at a senior level in mass participation and third-party challenge events. The person will be organised with experience managing projects, budgets, partnerships with funders and key stakeholders, suppliers, volunteers and staff.
Please see the attached Recruitment Pack for a more information about LLST and a full job description.
Please submit your CV and a covering letter via the Charity Job website.
The client requests no contact from agencies or media sales.
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
Islamic Relief UK (IRUK) is actively recruiting for the position of ‘Direct Marketing Manager’ to join its award-winning and established team. The role is to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.
The Direct Marketing Manager has operational and strategic responsibility in developing and implementing the Islamic Relief UK direct marketing programme. This includes the following key direct marketing channels: Email, SMS, Direct Mail, OOH and DRTV. The postholder will ensure the delivery of cross-channel, high profile and impactful marketing campaigns that drive action and improve supporter retention.
Knowledge, skills and attributes required:
- Educated to Degree level, or equivalent standard
- Professional qualification in Marketing
- Ability to communicate technical information and requirements to non-technical management and internal stakeholders
- Working knowledge of Adobe Creative Suite
- Commercially aware with good understanding of budget management and ROI
- An aptitude to plan annually, multiple campaigns and activities
- An understanding of marketing and other current marketing trends
- An ability to manage multiple projects
- An understanding of marketing strategy, marketing techniques, and knowledge of qualitative and quantitative research techniques
- Proven record of excellent people and interpersonal skills with strong communication skills at individual and group levels.
- Excellent project management skills, ability to set goals and manage appropriate activity to achieve them
- Ability to drive creative development and ideas
- Excellent analytical skills with the proven ability to manipulate and interpret information
- Ability to influence and persuade at various levels across the organisation
- Ability to review and evaluate marketing communication activities and identify opportunities for improvements
- Extensive knowledge of marketing principles and techniques – both traditional and digital
- Knowledge of branding and marketing in the INGO sector
- Extensive working knowledge of email marketing platforms
Experience required:
- Production of core marketing collateral including print, digital and audio-visual resources
- Management of integrated campaigns across all direct marketing channels
- Experience of audience profiling and segmentation
- Implementing successful customer/donor journeys across all direct marketing channels
- Raising funds/generating profit across all direct marketing channels
- Demonstrable experience of using email marketing platforms to develop customer journeys, raise funds and drive engagement with customers/donors
- Third sector experience, specifically within a marketing led role
- Experience of influencing and managing a wide range of stakeholders in a complex organisation
- Practical experience of successfully managing marketing budgets, evaluation and monitoring systems
- Proven experience in planning and project management, with the skills to engage colleagues and support at all levels
- Experience of building, developing and managing strategic partnerships with business suppliers (including creative and buying agencies), ensuring development of clear briefs, value-for-money, achievement of results, compliance and commitment to an organisations values and goals
- Experience of working with data management/analysis teams
- Experience of delivering with set budgets and using resources effectively to successfully balance creative aspirations with limited financial and other resources
- A track record of developing innovative marketing campaigns across all media and platforms
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We may therefore close the advert sooner than advertised.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
At Ambitious about Autism we're currently looking for a Community Fundraising Manager to join our Fundraising team.
You'll be the driving force behind the growth and success of this important income stream. You will inspire the communities in which we work to make a meaningful difference to the lives of autistic children and young people. You will have proven experience of exceptional relationship management and be able to think creatively to inspire community groups, schools, individuals and local businesses.
You'll develop and implement community fundraising strategies and identify, approach and cultivate relationships with community groups, schools, local businesses and individuals. Community Fundraising will play a key role in successfully delivering Ambitious about Autism's wider 2025-28 Fundraising Strategy. We are looking for a passionate self-starter with exceptional relationship building skills that feels excited at the prospect of shaping the future of Community Fundraising at Ambitious about Autism.
We are looking for someone who has:
- Experience of building and growing Community Fundraising income
- Experience of developing and delivering fundraising strategies
- Experience of planning and implementing successful Community Fundraising programmes including setting and meeting financial and supporter cultivation targets
- Excellent planning, project management and organisational skills
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.

The client requests no contact from agencies or media sales.
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
About the role
Development Group generates philanthropic and sponsorship income to help us create a Natural History Museum for the future – investing in capital development, attaining vital acquisitions for the collection, transforming our galleries, developing innovative exhibitions and undertaking ground-breaking scientific research on issues that affect us all.
The Museum is looking for an ambitious and self-motivated individual for the role of Philanthropy Manager. The role will be focused on raising funds from high-net-worth individuals capable of giving six-figure gifts and key in achieving our strategic priorities. It will involve working both independently and closely with senior stakeholders in order to cultivate and maintain relationships with new and existing funders, securing income towards a diverse range of core and capital projects.
Working alongside an approachable and highly successful Philanthropy team and reporting into the Senior Philanthropy Manager (HNWI), the role will cultivate and build relationships with a portfolio of potential and existing funders, engaging with them through correspondence, meetings, events and creating compelling proposals to secure funding. The role will provide exemplary stewardship and create robust and long-term pipelines, whilst actively supporting the Philanthropy Executive with their portfolio.
About you
The appointed person will be able to secure and manage gifts from high-net-worth individuals, and have exceptional written and oral communication skills, with an ability to convey detailed information in a concise and engaging manner. They will have an ability to establish productive relationships with a variety of funders, prospects and colleagues and be able to to establish productive relationships with a variety of funders, prospects and colleagues. The person will be able to work proactively and constructively with colleagues to develop high-quality project proposals and act as an ambassador for the Natural History Museum amongst a range of high-profile external contacts. Finally, they must have exceptional attention to detail and organisational skills and an ability to prioritise and meet regular deadlines whilst working under pressure.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
What we offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures.
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
Hybrid working
We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.
How to apply
If this sounds like you, please apply below by clicking on Apply for job.
Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.
Closing date: 23:59 on 31 August 2025
Interviews expected: w/c 15 September 2025
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Service User Engagement Lead to support our Criminal Justice services
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
Job Summary
Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.
Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.
An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.
You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.
Key responsibilities and duties
- Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
- To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
- Supporting the CJS champions and ambassadors in post with their professional development
- Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
- Oversight of the welfare and wellbeing of CJS Champions and ambassadors
- Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
- Work with staff and the local community to improve and develop the service, promoting our strategy
- Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
- Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
- Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
- Keep CJS champions and ambassadors training and participation records up to date.
- Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
- Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
- Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
- Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.
About You:
To be successful as the Service User Engagement Lead you will need the below experience and skills:
You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times. You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery. Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services. With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities. Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.
ow to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: Sunday 31st August 2025*
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Legal Casework Manager (Helpline)
Are you aware of the significant health inequalities that people with a learning disability face in the UK and levels of avoidable deaths? Are you passionate about access to justice for the families of people with a learning disability who have died avoidably in acute healthcare settings?
We’re looking for a dedicated Legal Casework Manager (Helpline) to join our committed information and advice team covering England at Mencap on a full time (37.5 hours per week) fixed term contract for 2 years.
Here at Mencap we are a leading charity providing advice, support and opportunities to people with a learning disability across England, Wales and Northern Ireland. The role will lead on supporting families to get answers about how their loved ones died and change across the healthcare system to prevent future deaths.
The role is flexible in terms of location, which can include home working, using Mencap’s office bases, such as in London and Peterborough, and will include some national travel, for example to inquest hearings or to meet families when needed.
About the Role
As Legal Casework Manager (Helpline), you’ll provide advice, support, and casework assistance to families facing complex legal issues, specifically relating to people with a learning disability who have died in avoidable circumstances across England, mainly within the healthcare system. Working within a small, supportive team, you’ll manage your own caseload, contribute to the body of knowledge about avoidable deaths and help empower families to understand and exercise their rights and get answers through the inquest and other investigations processes.
Key Responsibilities
· Provide clear, accurate, and timely legal advice and casework support for families.
· Work closely with clients, many of whom will be distressed, ensuring a sensitive, trauma informed and professional approach
· Maintain up-to-date case records and comply with quality and regulatory standards
· Support strategic litigation and advocacy efforts where appropriate
· Liaise with other charities, coroners, legal professionals, and agencies to support families to get answers
· Work towards a world where people with a learning disability are no more at risk of death in hospitals, than any other person
· Manage a team of caseworkers working across different areas of advice.
About You
We’re looking for someone:
· Legally qualified in the UK or similar jurisdiction with at least 3 years post qualification, working in either clinical negligence, inquests or inquiries. Or similar number of years working as a senior case worker in an inquest/clinical negligence/inquiries advice role.
· Excellent communication and interpersonal skills, with a non-judgemental and empathetic approach
· Ability to manage a varied workload, prioritise effectively, and work independently
· Ability to travel effectively to support families at inquests, and to attend meetings
· A clear understanding of the importance of professional boundaries and in maintaining their emotional wellbeing in distressing situations
· Strong management skills and ability to supervise, coach and mentor colleagues.
· Experience of accurately recording client case records and use of CRM/client database system
What We Offer
· A meaningful role supporting families and delivering change in a values-driven organisation
· Supportive and collaborative team environment
· Professional supervision
· Flexible working arrangements
Please see attached the full job description for further information on the role.
Closing date: Monday 18th August 2025
Interview date: Thursday 4th September 2025
We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
GUCE Project Manager Role
Community Energy is gaining momentum nationally, where people are increasingly coming together to take control of their own energy supplies. Grand Union Community Energy (GUCE, pronounced “juice”) is looking to see local communities along the Grand Union canal in Hertfordshire enjoy a clean and resilient energy system that benefits all. We develop, support and promote renewable energy and energy efficiency projects for communities from Watford to Tring, and build householder resilience by helping them reduce their bills and energy use.
We are seeking a Project Manager for two days a week, to help develop the opportunities that are forthcoming. Depending on the skills of the applicant the same individual could also cover aspects of other roles we are looking to fill.
About the role
This is an exciting opportunity for a person with experience in project management to join our small but expanding team. The Project Manager for Community Energy will be responsible for converting opportunities for local renewable energy generation and energy efficiency projects into reality. They will take projects from concept, through funding and construction to management.
Key responsibilities will include:
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Deliver new potential projects, such as opportunities with Watford industrial units:
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Work with technical specialists to assess the energy needs of the community, including energy demand, infrastructure, and renewable energy potential (solar, wind, biomass, etc.).
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Identify and engage stakeholders (local authorities, local organisations, energy providers, and residents).
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For new and existing projects:
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Develop and monitor an overall plan to realise projects including timelines, budgets, resources and risk management strategies in conjunction with the Development Officer / Project teams.
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Manage share offers.
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Communication with potential local investors.
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Manage paperwork.
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Ensure the projects are realised rather than remaining just good ideas.
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Work with others to manage cross-functional teams, including installers, contractors, and local community leaders.
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Coordinate with local authorities, regulatory bodies, and partners to ensure compliance with regulations and standards.
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Foster a collaborative environment with all project team members.
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Develop and manage project budgets, ensuring all costs are tracked, controlled, and aligned with available funding.
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Work in partnership with the installer to oversee the procurement of materials, equipment, and services necessary for the project.
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Track the progress of energy projects against objectives, milestones, and KPIs (key performance indicators).
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Regularly report to stakeholders, funding agencies, and community members on project status and outcomes in collaboration with Project teams and Comms.
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Ensure projects are delivered on time, within scope, and within budget.
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Skills & Experience
Required
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Attitude: The successful candidate will be a self-starter with enthusiasm, flexibility, and motivation.
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Project Management: Strong skills in planning, budgeting, risk management, and delivering projects on time and within budget.
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Communication: Ability to effectively communicate energy topics to diverse audiences, including community members, government officials, and technical teams.
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Stakeholder Engagement: Ability to work with various stakeholders, from community members to local authorities and private companies.
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Problem Solving: Creative thinking to address local challenges with regards to renewable energy projects.
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Diversity: A commitment to diversity and anti-discriminatory practice.
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Commitment or interest in sustainability.
Desirable:
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Technical Knowledge: Understanding of renewable energy and energy efficiency technologies.
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Sector Knowledge: Familiarity with relevant policies, regulations, and funding mechanisms in the energy sector.
Experience:
Experience in community engagement and project management is key, with that in renewable energy projects desirable.
In this role, the project manager serves as a bridge between technical experts, local communities, and other stakeholders, ensuring that energy solutions are not only sustainable and innovative but also beneficial and accessible to all involved.
Terms and Conditions
Salary: Pro-rated salary for 2 days per week, £13,000 to £19,000 per annum (£34,000 to £47,000 full time equivalent) depending on experience plus 3% pension contribution.
Hours: 2 days per week (15 hours). The working hours can be flexible.
Location: Home-working, ideally within the GUCE catchment area from Watford to Tring.
You will need to travel to meet stakeholders, attend relevant meetings and visit potential sites. You may be called upon to work outside office hours.
Contractual arrangements: 12 months fixed term with the opportunity to extend, subject to 3 months’ probation.
There is a notice period of four weeks from both sides.
Holidays: The equivalent of 28 days per annum excluding Bank Holidays, pro-rata for the part-time nature of the post.
Reporting to: John Bell, Chair
Start date: As soon as possible
Equal Opportunities
We actively encourage people of all backgrounds, ages, races, religions, belief systems, sexual orientations and gender identities to apply for this role. We particularly welcome applications from under-represented groups.
We are working towards being a Disability Confident employer and are open to discussing how best to make that work with our successful candidate. We are committed to offering an interview to all disabled applicants who meet the minimum criteria for the role. Please let us know if you have a disability (as defined under the Equality Act, 2010) that you would like to declare. Please also let us know if there are any reasonable adjustments that we can make to ensure that the application process is as accessible to you as possible.
How to apply
Please apply via Charity Job.
Closing date:
19.8.2025 by 23:30
If you have any questions regarding the role or your application please email via the address on the GUCE website.
Funding for this role is provided through the Community Energy People Project
Thanks to National Lottery players, Community Energy Pathways has been awarded £1.5M from The National Lottery Community Fund, the largest community funder in the UK, to deliver its Community Energy People project over three years. The Community Energy People project will enable 11 community energy groups across 11 counties to employ people for the first time, recruit more volunteers and deliver more projects, and faster. The new workforce will represent our diverse community. Community Energy Pathways will provide training and mentoring to those groups, as well as governance, HR and marketing support.
The client requests no contact from agencies or media sales.