Service development manager jobs in stonebridge, greater london
About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon.
In your role as a senior hands-on engineer and strategic advisor, you will play a pivotal part in shaping and advancing MAP’s cloud-first infrastructure strategy, with particular emphasis on Microsoft Azure and the organisation’s existing in-house hosted systems. You will act as a trusted expert and final escalation point for complex technical challenges, offering high-level support and strategic oversight across a range of infrastructure projects. A key part of your responsibility will be to empower the Technology Operations team to deliver secure, compliant, and mission-critical services that support MAP’s global workforce. In doing so, you will champion innovation, foster a culture of automation and continuous improvement, and ensure all initiatives are closely aligned with cybersecurity standards, data protection requirements, and broader operational best practices.
About You
The ideal candidate will have a strong problem-solving and diagnostic skills; able to work under pressure in high-stakes environments. Relevant Microsoft certifications (e.g., AZ-104, AZ-305, AZ-700). Familiarity with ITIL, ISO27001, and service management practices. Experience working within NGOs, humanitarian aid, or international development sectors.
Experience supporting distributed teams across low-bandwidth or high-risk regions. SQL Knowledge and management.
KEY RESPONSIBILITIES
Infrastructure Strategy & Modernisation
• Define and deliver MAP’s roadmap for scalable, cloud-first infrastructure with a focus on Microsoft Azure and self-hosted platforms.
• Provide architectural leadership for new systems and services, ensuring compliance, resilience, and operational sustainability.
• Collaborate with vendors and integration partners to ensure solutions are cost-effective, supportable, and secure.
Azure and Cloud Engineering
• Administer and optimise Azure environments, including virtual networking, VMs, storage, Azure AD, and backups.
• Implement Infrastructure-as-Code (IaC) using Bicep, Terraform, or ARM templates.
• Integrate cloud services with on-premises systems securely and efficiently.
• Ensure compliance with cybersecurity policies, working closely with the Cyber Security Manager.
On-Prem & In-House Hosted Systems
• Lead design and implementation of self-hosted services such as secure file storage, internal applications, or custom integrations.
• Ensure solutions are patch-ready, disaster-resilient, and aligned to industry standards.
• Drive improvements in documentation, uptime, and performance monitoring.
Escalation Support & Mentorship
• Serve as a third-line escalation point for infrastructure-related issues.
• Support and mentor the IT Support Team (UK & Gaza), raising skill levels and encouraging self-sufficiency.
• Lead post-incident analysis, root cause identification, and continual service improvement.
Governance, Compliance & Documentation
• Ensure technical changes follow governance processes, including change control, testing, rollback, and peer review.
• Maintain infrastructure documentation, including network diagrams, inventories, configurations, and DR plans.
• Ensure systems comply with GDPR, ISO27001, and MAP’s internal data policies.
Innovation, Risk & Technical Stewardship
• Identify and address technical debt, single points of failure, and legacy risks.
• Proactively recommend solutions that enhance security, performance, and efficiency.
• Stay current with developments in cloud computing, cybersecurity, and humanitarian tech practices.
• Support budget and cost optimisation efforts related to infrastructure, licensing, and service design.
SKILLS, EXPERIENCE & ATTRIBUTES
Essential
• Strong problem-solving and diagnostic skills; able to work under pressure in high-stakes environments.
• Confident communicator with the ability to translate technical language for non-technical stakeholders.
• Proven mentor with a collaborative and empowering leadership style.
• Highly organised, with strong documentation and change control discipline.
• Deep alignment with humanitarian values and sensitivity to operating in conflict and resource-constrained settings.
Desirable
• Relevant Microsoft certifications (e.g., AZ-104, AZ-305, AZ-700).
• Familiarity with ITIL, ISO27001, and service management practices.
• Experience working within NGOs, humanitarian aid, or international development sectors.
• Experience supporting distributed teams across low-bandwidth or high-risk regions.
• SQL Knowledge and management
• Experience managing existing tech stack such as WatchGuard Firewalls, Ubiquiti networking equipment, Darktrace, Egress, SoSafe, virtual networking, Entra ID etc.
Personal Attributes
• Commitment to MAP’s mission and values.
• Willingness to travel internationally as required.
• Champions diversity, equity, and collaboration.
• Adaptable, resilient, and responsive.
Disclaimer
MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.
We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting
The client requests no contact from agencies or media sales.
About Impetus
At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
- Lost learning through absence, suspensions, exclusions from school
- Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
- The large numbers of young people out of education, training and employment
We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.
Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.
We are resolutely focused on outcomes and impact, driven by quality evidence.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
About the team
The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 16 staff. Impetus has an annual income of £10 million, which we are looking to grow to £12–£14 million within the next few years. The team is led by the Director of Philanthropy and Partnerships.
The Philanthropy Team works with major donors, corporates and grant-making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono support for Impetus’s corporate partners.
In addition to our direct grants, we have several themed funds that support specific areas of our work, currently Connect and Engage, with plans to launch Skills and Attainment. An important part of this role is working closely with the Investment team to shape compelling cases for each fund, and with the Philanthropy team to connect them with the most suitable donors.
Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team, we also seek to influence decision makers to design and implement evidence-led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.
About this role
This is an exciting opportunity to join our dynamic Philanthropy Team as an interim Events Officer. The successful candidate will be a highly organised individual who has a positive, can-do attitude, who enjoys working independently and as part of a team.
Impetus has a successful annual programme of fundraising and cultivation events including the Transforming Lives Dinner, the Impetus Triathlon and Impetus Future Party. We are looking for an Events Officer to support our programme of events, while also working creatively to innovate and improve our practices.
Reporting to the Head of Events, the Events Officer is an integral part of the Impetus team, supporting our calendar of fundraising and engagement events.
The Events Officer will be involved in all aspects of events management such liaising with venues and suppliers (catering, production, design), working with sponsors, event marketing, guest management and finance tracking. This is a role that will allow the postholder to take a high level of ownership for the sections assigned to them.
You will join a small, passionate and hardworking Philanthropy team.
As part of the role, you will be required to attend in person meetings and our key fundraising events. Currently scheduled are:
- Impetus Triathlon, 13th September (if in post)
- Transforming Lives Dinner, 19th November
- Impetus Futures Summer Party, TBC June 2026
Key responsibilities
Event Delivery
- Work with the Head of Events and Events Manager on all Impetus’s major fundraising events, including the Transforming Lives Dinner, the Impetus Triathlon and the Impetus Futures Summer Party.
- Support our calendar of cultivation events such as the Pro Bono Breakfast and Philanthropy Breakfasts.
- Support research and planning of the annual events programme in line with the wider organisational strategy and objectives.
- Assist the Head of Events with on-site event management for all Impetus events.
- Source auction and raffle prizes, management of auction software and fulfilment of prizes.
Event Administration
- Manage the administration of all events, including invitation lists, invoices and general enquiries, working with the Head of Events to improve processes
- Responsible for managing all guest RSVPs across events, keeping guestlists up to date and accurately tracking responses on our CRM system
- Organise all administration resources for events, including name badges, delegate lists and signage
- Support the creation of post event reports, analysing data from each event and trends across previous years for the Philanthropy Team and wider organisation
- Supporting with invoicing, accounting, expenditures and financial reconciliation and assist with monthly reporting on income to Finance
- Proactively use our CRM system to manage event data
- Support on supplier and sponsor relationships
Team Support
- Manage all incoming enquiries for the Events Team via a shared inbox
- Fully comply with all of the organisation’s employment and other policies and procedures
- Provide general support to the Philanthropy Team where required, and work collaboratively with colleagues across the organisation
- Assist with project management, design, and production of all event communications, social media posts and collateral alongside the Communications Team
- Work closely with the Communications Team to manage events pages on the Impetus website
Person specification
Essential:
- Experience of working in a similar events role.
- Excellent project management experience.
- Exceptional organisational skills with the ability to prioritise busy workload.
- Ability to work independently or as part of a team.
- Practical approach to problem solving.
- Ability to be creative and use initiative.
- Meticulous attention to detail.
- Excellent written and verbal communication skills.
- Experience managing volunteers at events.
- Negotiation skills and experience working with suppliers.
- Experience using a variety of communications tools including e-newsletters and social media.
- Excellent IT skills including PowerPoint, Word and Excel.
- Understanding of databases, to include data entry and reporting (knowledge of Salesforce desirable).
- A commitment to Impetus’ mission and to equality, diversity and inclusion.
Desirable
- Experience of working for a charity on challenge and/or fundraising events
- Knowledge of the youth sector
- Knowledge of corporate fundraising
Our commitment to equality, diversity and inclusion
We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
How to apply
You will need to:
- Complete the online form (including the equal opportunities monitoring form).
- Upload a comprehensive CV and supporting statement.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 9am Monday 11th August 2025.
Interviews
Interviews will take place: Monday 18th August 2025.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.


Senior Manager for Philanthropy Products
Contract type: Permanent, Full Time – 35 hours per week
Location: London, United Kingdom
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).
60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £48,867 – £54,654 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
Part of the Fundraising and Communications Directorate, this role reports directly to the Strategic Partnerships Director and works closely with philanthropy teams across the federation (particularly those in the UK and US), with programmes colleagues across the UK and Nepal and with the UK Communications department, to deliver first class donor engagement.
About the role
As our Senior Manager for Philanthropy Products, you will engage and inspire philanthropists through a new high-value proposition. This proposition will create transformational change whilst also delivering sector leading stewardship, piloting new channels and formats for reporting and engagement.
In this role, you will:
- Lead this initiative - driving progress, ensuring global coordination and overseeing the global funding pipeline.
- Develop innovative, sector leading communications for donors and prospects
- Represent the proposition externally
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Experience working with high-net-worth individuals and creating tailored, impactful content.
- Proven ability to develop innovative stewardship and reporting products.
- Skilled at influencing senior stakeholders and driving collaboration across teams.
- Strong project management skills with a focus on delivery and results.
Although not essential, we’d prefer you to have:
- Experience engaging ultra-high net worth individuals, particularly in the UK and US.
- Experience developing and managing digital donor reporting tools, such as private portals.
- Understanding of international development issues.
- Experience working in large, complex international organisations.
Closing date: Applications close 12:00 PM UK time on Monday 11th of August 2025.
- First round interviews will be held online on the 19th and 20th of August 2025.
- Second Round interviews will be held in person at WaterAid offices in Canary Wharf on the 3rd of September 2025.
How to apply: Click Apply to complete the pre-screening question and upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change!
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





Prospectus are proud to be partnering with our client, a small impactful organisation, working to improve Lambeth-based carer’s lives through quality support services and community engagement. They are now recruiting for a dedicated Carers Service Coordinator to provide high quality support for a variety of people caring for those with a learning disability or neurodiversity.
The Learning Disability & Neurodiversity Carers Service Coordinator role sits within the Adult Carers Team and supports carers from the age of 18 upwards who look after a family member, friend or neighbour living with a learning disability or neurodiversity. The Service Coordinator will act as a first point of contact in a busy, fast paced environment responding to enquiries and referrals from both carers and professionals. The post holder will offer immediate signposting support and offer additional one to one support via a home visit if appropriate. The Service Coordinator is responsible for promoting, managing and developing a programme of peer support groups and will work collaboratively with carers and the Adult Carers Team Leader to identify opportunities for service development and the creation of new groups to increase our reach.
To be considered for this role you will have experience of working or volunteering in a Health and Social Care setting - whilst you don’t necessarily need to have experience of supporting carers previously, you must have demonstrable experience of supporting and assessing the needs of vulnerable people. You will have the ability to communicate effectively and credibly with a wide range of people in a wide range of settings and will be confident establishing relationships and working alongside a variety of professionals. Overall, you will be warm and approachable, passionate about delivering high quality support services to unpaid carers.
Please apply with your CV only in the first instance (in Microsoft Word format). Cover letters are not required at this stage.
As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you.
Please note, this is a part-time role, 28 hours per week (days flexible / either 4 days a week or spread across 5 days). This role will be hybrid-working and may require home-visits depending on service user’s needs.
Please also be aware that interviews will take place for this role on Tuesday 19th August.
We are looking for a person with excellent organisational and interpersonal skills to coordinate the day-to-day running of an innovative community programme. The project aims to support local people in making use of available resources in Camden by co-producing a range of well-being workshops and Community Activities both in-house and with established community providers.
Our partners include the British Museum, Working Men’s College, London Zoo and many more. The successful applicant will need to demonstrate the ability to build and maintain relationships with partners, volunteers, services users and mental health professionals to provide a service dedicated to fostering community.
This is an excellent opportunity for an innovative, motivated and organised person who embodies a relational, person-centred approach to mental health.
This is initially a temporary 6-month contract with probable extension until the end of the current funding (March 2027).
For more information and to download an application form, please visit our jobs page.
Please DON’T send CVs as we only consider application forms.
Closing date: Midday on Thursday, 4th September 2025.
Round 1 interviews: Monday, 8th September 2025.
Round 2 interviews: Monday, 15th of September 2025.
You will be part of a small team that works collaboratively towards making a huge impact on the lives of the children and families we work with. We look for people who want to be part of a service that is innovative, creative and constantly striving to do better.
We are seeking a highly organised and proactive Adoption Service Coordinator and Panel Administrator to support the effective delivery of adoption services. This pivotal role ensures smooth coordination of assessments, panel meetings, and administrative tasks across the Permanency Service. You will act as a key point of contact between professionals, adoptive families, and external agencies, ensuring efficient communication and compliance with regulatory standards. The successful candidate will possess exceptional attention to detail, excellent time management skills, and the ability to work in a sensitive and dynamic environment
You will be involved in the development of the service and your views, and insights are encouraged.
· Coordinate diaries and communication across the Permanency Service team.
· Manage and log adoption enquiries; maintain records in Beacon CRM and CHARMS.
· Support adoption assessments, events, and i-adopt marketing updates.
· Organise Adoption Panel meetings, including scheduling and report preparation.
· Take and finalise panel meeting minutes; ensure timely decisions and notifications.
· Maintain panel member records, training logs, and meeting attendance.
· Update web content, brochures, and social media with adoption recruitment materials.
· Collect and share feedback for service improvement and performance reporting.
You will have regular informal guidance and formal supervision on a monthly basis. You will be part of the wider service of Family Futures and attend monthly Team Days to learn, share and develop the service and your practice.
We are looking for an individual who is:
- Motivated to work with families and derive satisfaction from seeing the development of adopters
- Not fazed by complex needs, challenges, and adversity
- Embraces a parent-positive and child friendly approach
- Able to work in a small team and be a team player
- Wants to develop their knowledge base and interest in multi-disciplinary working through a therapeutic lens.
- Thrives in a collaborative and integrated team environment.
What we offer
Benefits of joining Family Futures
· High-quality supervision and professional development training.
· We run regular Learning Forums to support and learn from each other
· An empowering and encouraging environment
· A nurturing environment for staff to work, including a weekly self-care session.
We believe that embracing different perspectives enriches our agency's culture and strengthens our ability to serve the children and families we work with. Therefore, we welcome applications from candidates from a wide range of lived experience and are actively recruiting people from the global majority. By ‘global majority’, we mean Black African, Black Caribbean, Asian and dual heritage communities.
We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm and will require the successful applicant to undertake an enhanced DBS disclosure.
Family Futures is a menopause friendly employer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems.
This is an exciting new role for an experienced mental health professional who has experience of providing support to and working with clients with mild, moderate and severe mental health issues. You will provide Client Support for all services, including effective, in depth triage of clients, identification of client risk including escalation and support to clients. The successful candidate will provide support to all services, including building up and developing a bank of volunteers and (volunteer coordination) including general administrative support, as well as changes in service delivery.
Client Support duties include:
- Support client enquiries by using in depth mental health skills to triage effectively
- Ensure appropriate and timely responses and assistance to clients by drawing on mental health training and experience.
- To use social prescription methodology, mental health experience and mental health triaging experience to most effectively signpost and refer (internally or externally) clients, on the phone and possibly via walk in (should we move to that type of provision)
- To liaise, (on behalf of clients), with services and service managers where clients get in touch for enquiries, changes or updates.
- Contribute to the development of a safe welcoming environment
- Provide support for clients when they may be experiencing emotional distress.
Service support duties include:
- Working with the Therapy Services Co-ordinator to provide service support, liaising with relevant staff where there are changes to client appointments or staff rotas and keeping rotas up to date
- Utilising and updating the client database/s for client enquiries, client information and changes to services
- Working with service managers to ensure homogeny of client referral information and processes
- Supporting clients and services by keeping an up to date understanding and log of internal services
Volunteer Co-ordination duties include:
- Building up and developing a bank of volunteers for services in order to develop new service models to expand our capacity to reach more people
- Recruiting and inducting new volunteers and working with / liaising with service managers to ensure they are matched with the right opportunities
Please see the attached job description, which includes all duties and skills required.
This is a part-time position, 21 hours per week covering the service between 9-5 Monday to Wednesday.
£27,000 FTE / Actual salary based on 21 hours per week £16,200 per year.
The role is based at Enfield Mind office at 275 Fore Street, N9 0PD.
The client requests no contact from agencies or media sales.
Legal Casework Manager (Helpline)
Are you aware of the significant health inequalities that people with a learning disability face in the UK and levels of avoidable deaths? Are you passionate about access to justice for the families of people with a learning disability who have died avoidably in acute healthcare settings?
We’re looking for a dedicated Legal Casework Manager (Helpline) to join our committed information and advice team covering England at Mencap on a full time (37.5 hours per week) fixed term contract for 2 years.
Here at Mencap we are a leading charity providing advice, support and opportunities to people with a learning disability across England, Wales and Northern Ireland. The role will lead on supporting families to get answers about how their loved ones died and change across the healthcare system to prevent future deaths.
The role is flexible in terms of location, which can include home working, using Mencap’s office bases, such as in London and Peterborough, and will include some national travel, for example to inquest hearings or to meet families when needed.
About the Role
As Legal Casework Manager (Helpline), you’ll provide advice, support, and casework assistance to families facing complex legal issues, specifically relating to people with a learning disability who have died in avoidable circumstances across England, mainly within the healthcare system. Working within a small, supportive team, you’ll manage your own caseload, contribute to the body of knowledge about avoidable deaths and help empower families to understand and exercise their rights and get answers through the inquest and other investigations processes.
Key Responsibilities
· Provide clear, accurate, and timely legal advice and casework support for families.
· Work closely with clients, many of whom will be distressed, ensuring a sensitive, trauma informed and professional approach
· Maintain up-to-date case records and comply with quality and regulatory standards
· Support strategic litigation and advocacy efforts where appropriate
· Liaise with other charities, coroners, legal professionals, and agencies to support families to get answers
· Work towards a world where people with a learning disability are no more at risk of death in hospitals, than any other person
· Manage a team of caseworkers working across different areas of advice.
About You
We’re looking for someone:
· Legally qualified in the UK or similar jurisdiction with at least 3 years post qualification, working in either clinical negligence, inquests or inquiries. Or similar number of years working as a senior case worker in an inquest/clinical negligence/inquiries advice role.
· Excellent communication and interpersonal skills, with a non-judgemental and empathetic approach
· Ability to manage a varied workload, prioritise effectively, and work independently
· Ability to travel effectively to support families at inquests, and to attend meetings
· A clear understanding of the importance of professional boundaries and in maintaining their emotional wellbeing in distressing situations
· Strong management skills and ability to supervise, coach and mentor colleagues.
· Experience of accurately recording client case records and use of CRM/client database system
What We Offer
· A meaningful role supporting families and delivering change in a values-driven organisation
· Supportive and collaborative team environment
· Professional supervision
· Flexible working arrangements
Please see attached the full job description for further information on the role.
Closing date: Monday 18th August 2025
Interview date: Thursday 4th September 2025
We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
School Partnerships Alliance
Membership & Communications Manager
3-4 days per week
£35,000-£45,000 pro rata and subject to experience
Mainly remote (at least initially), with in-person attendance required at monthly team meetings and in-person membership related events which may take place at differing locations, across the UK.
First-round interviews will be held online on Tuesday 12th August. Second round interviews will be in person in London on Friday 15th August.
We are willing to wait for the successful candidate to work through a notice period, but that candidate will be able to start from 1st September 2025 or as soon as available thereafter.
About Us
Formed in 2021, the School Partnerships Alliance (S.P.A.) is an independent, non-politically aligned membership and delivery organisation which supports and promotes impactful, sustainable and mutually beneficial cross-sector school partnerships. We promote and develop best practice, commission research, provide training and offer a wide range of partnership brokering and audit support. We wholeheartedly support the delivery of the strongest pupil outcomes for all children and our national programmes and initiatives are informed by research and experience and driven by impact.
The S.P.A.’s ambition is to become the leading, evidence-led, trusted voice on school partnerships in the UK. Working as a force for school improvement, our vision is for independent-maintained school partnership work to embed itself into the fabric of the national school system; one which is both self-improving and sustainable. We work to enrich both public and policymaker understanding of the benefits of cross-sector school partnerships through research, targeted initiatives and impact analysis.
Our long-term goal is for all UK schools to partner in some form, to improve both their own and their partner schools’ performance and deliver benefits to all pupils, particularly those attending schools in under-resourced areas. We want to work with a wide range of organisations and individuals who share our vision for a fairer future for all children and build a national strategy for school partnerships. A future where all schools work together for meaningful, mutual benefit to support the educational and emotional needs and aspirations of the next generation.
Purpose of the Role
The Membership & Communications Manager is a new part time role at the School Partnerships Alliance, reporting to the Chief Executive and working closely with our Executive Assistant. You will join us at an exciting time as we develop our new organisational strategy and expand our current school membership offer. As this is a new position this post does not currently have direct reports, but there may be an opportunity to recruit additional team member(s) as the organisation continues to grow over the next 12-18 months. You will be required to work closely with both our CEO and Director of Programmes and Research to lead on the development and delivery of the membership strategy, both stewarding and growing our membership base year on year. You will also be required to manage our new website, provide support with our social media, and ensure that all member communications align with both our brand values and guidelines.
Key Responsibilities:
- Develop and deliver a new, robust membership strategy that supports the S.P.A.’s key objectives. This will include new member acquisition, current member retention and ensuring that stewardship of school members is effective and fit for purpose. You will work with the Director of Programmes and Research to help deliver a credible school partnerships CPD programme and collaborate with the wider S.P.A. team to create a tangible, attractive membership offer (both on and off-line) that will bring schools together, challenge existing partnership practice and support new thinking.
- Actively identify, solicit and enrol new schools as members, building and maintaining an evolving pipeline of new membership prospects.
- Plan and prepare for meetings with current and potential members and accompany CEO and/or Director of Programmes and Research to cultivation meetings where appropriate.
- Be the first point of call for all members and with the support of the Executive Assistant to the CEO, oversee the processing of all new membership applications, renewals and invoices and ensure all enquiries from existing and prospective members are responded to in a timely manner.
- Work with the wider team to confirm a calendar of membership events across the school year. These will take place both online and/or in locations across the UK, so occasional travel will be required.
- Oversee the membership budget and provide quarterly income forecasts and reports to the CEO and Trustees, monitoring and reporting against income targets.
- Build and maintain partnerships with wider S.P.A. stakeholders to include external school membership organisations, MATs and S.P.A. trustees.
- Empower S.P.A. staff and our trustee board to support membership development, utilising their talents and networks effectively.
- Lead on the preparation of high-quality digital membership communication and related marketing and event materials.
- Oversee the establishment of an appropriate administration system to ensure effective membership tracking, due diligence, and to ensure that the S.P.A. has a robust, professional approach to member stewardship.
- Ensure all membership delivery complies with our internal protocols and all external regulations.
- To attend relevant S.P.A in person events.
- To be an active ambassador for the organisation and carry out any other related duties deemed commensurate with the requirements of the role.
Knowledge, Skills & Experience
- Passionate advocate for young people and a commitment to the School Partnerships Alliance’s central mission.
- A minimum of 3 years non-profit membership/communications/fundraising experience in a relevant role would be desirable.
- A proven track record of securing membership subsidies and/or donations from trusts and foundations, corporate partners and major donors.
- Excellent relationship and people management skills, varying your style to the needs of the audience.
- Excellent written and verbal communication and presentation skills.
- Excellent team skills, strong listening and problem-solving abilities with a positive attitude.
- Excellent organisational skills, and the ability to work to deadlines.
- Proficiency in CANVA/In Design and MS PowerPoint to create impactful digital communications.
- Thorough knowledge of structured CRM systems and support tools, all MS Office including Excel.
- Strong understanding of account management and relationship management.
Person Specification
- You are an enthusiastic professional who is passionate about opportunities for young people and education.
- You have an effective and energetic work ethic and are comfortable approaching and working with senior stakeholders across a wide range of organisations and educational institutions.
- You have a keen eye for a prospect and the knowledge and experience to convert them into lasting supporters.
- You are able to work independently and as part of a team.
- You are flexible, reliable and with a can-do attitude.
Equal Opportunities
The School Partnerships Alliance is fully committed to the principles of equal opportunity, diversity and inclusion. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital or disability status and welcome applications from applicants of all backgrounds.
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people. This post is therefore subject to an enhanced DBS check, online checks and two satisfactory references.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
GUCE Project Manager Role
Community Energy is gaining momentum nationally, where people are increasingly coming together to take control of their own energy supplies. Grand Union Community Energy (GUCE, pronounced “juice”) is looking to see local communities along the Grand Union canal in Hertfordshire enjoy a clean and resilient energy system that benefits all. We develop, support and promote renewable energy and energy efficiency projects for communities from Watford to Tring, and build householder resilience by helping them reduce their bills and energy use.
We are seeking a Project Manager for two days a week, to help develop the opportunities that are forthcoming. Depending on the skills of the applicant the same individual could also cover aspects of other roles we are looking to fill.
About the role
This is an exciting opportunity for a person with experience in project management to join our small but expanding team. The Project Manager for Community Energy will be responsible for converting opportunities for local renewable energy generation and energy efficiency projects into reality. They will take projects from concept, through funding and construction to management.
Key responsibilities will include:
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Deliver new potential projects, such as opportunities with Watford industrial units:
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Work with technical specialists to assess the energy needs of the community, including energy demand, infrastructure, and renewable energy potential (solar, wind, biomass, etc.).
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Identify and engage stakeholders (local authorities, local organisations, energy providers, and residents).
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For new and existing projects:
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Develop and monitor an overall plan to realise projects including timelines, budgets, resources and risk management strategies in conjunction with the Development Officer / Project teams.
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Manage share offers.
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Communication with potential local investors.
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Manage paperwork.
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Ensure the projects are realised rather than remaining just good ideas.
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Work with others to manage cross-functional teams, including installers, contractors, and local community leaders.
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Coordinate with local authorities, regulatory bodies, and partners to ensure compliance with regulations and standards.
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Foster a collaborative environment with all project team members.
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Develop and manage project budgets, ensuring all costs are tracked, controlled, and aligned with available funding.
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Work in partnership with the installer to oversee the procurement of materials, equipment, and services necessary for the project.
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Track the progress of energy projects against objectives, milestones, and KPIs (key performance indicators).
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Regularly report to stakeholders, funding agencies, and community members on project status and outcomes in collaboration with Project teams and Comms.
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Ensure projects are delivered on time, within scope, and within budget.
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Skills & Experience
Required
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Attitude: The successful candidate will be a self-starter with enthusiasm, flexibility, and motivation.
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Project Management: Strong skills in planning, budgeting, risk management, and delivering projects on time and within budget.
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Communication: Ability to effectively communicate energy topics to diverse audiences, including community members, government officials, and technical teams.
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Stakeholder Engagement: Ability to work with various stakeholders, from community members to local authorities and private companies.
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Problem Solving: Creative thinking to address local challenges with regards to renewable energy projects.
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Diversity: A commitment to diversity and anti-discriminatory practice.
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Commitment or interest in sustainability.
Desirable:
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Technical Knowledge: Understanding of renewable energy and energy efficiency technologies.
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Sector Knowledge: Familiarity with relevant policies, regulations, and funding mechanisms in the energy sector.
Experience:
Experience in community engagement and project management is key, with that in renewable energy projects desirable.
In this role, the project manager serves as a bridge between technical experts, local communities, and other stakeholders, ensuring that energy solutions are not only sustainable and innovative but also beneficial and accessible to all involved.
Terms and Conditions
Salary: Pro-rated salary for 2 days per week, £13,000 to £19,000 per annum (£34,000 to £47,000 full time equivalent) depending on experience plus 3% pension contribution.
Hours: 2 days per week (15 hours). The working hours can be flexible.
Location: Home-working, ideally within the GUCE catchment area from Watford to Tring.
You will need to travel to meet stakeholders, attend relevant meetings and visit potential sites. You may be called upon to work outside office hours.
Contractual arrangements: 12 months fixed term with the opportunity to extend, subject to 3 months’ probation.
There is a notice period of four weeks from both sides.
Holidays: The equivalent of 28 days per annum excluding Bank Holidays, pro-rata for the part-time nature of the post.
Reporting to: John Bell, Chair
Start date: As soon as possible
Equal Opportunities
We actively encourage people of all backgrounds, ages, races, religions, belief systems, sexual orientations and gender identities to apply for this role. We particularly welcome applications from under-represented groups.
We are working towards being a Disability Confident employer and are open to discussing how best to make that work with our successful candidate. We are committed to offering an interview to all disabled applicants who meet the minimum criteria for the role. Please let us know if you have a disability (as defined under the Equality Act, 2010) that you would like to declare. Please also let us know if there are any reasonable adjustments that we can make to ensure that the application process is as accessible to you as possible.
How to apply
Please apply via Charity Job.
Closing date:
19.8.2025 by 23:30
If you have any questions regarding the role or your application please email via the address on the GUCE website.
Funding for this role is provided through the Community Energy People Project
Thanks to National Lottery players, Community Energy Pathways has been awarded £1.5M from The National Lottery Community Fund, the largest community funder in the UK, to deliver its Community Energy People project over three years. The Community Energy People project will enable 11 community energy groups across 11 counties to employ people for the first time, recruit more volunteers and deliver more projects, and faster. The new workforce will represent our diverse community. Community Energy Pathways will provide training and mentoring to those groups, as well as governance, HR and marketing support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: Up to £44,093 depending on experience
40 hours per week (some shift work/on call duties)
Permanent
“Incredible and Inspiring Manager Needed”
“We are looking for someone who is full of life, ideas, creativity and energy but has lived life, can find interesting ways to share their knowledge and inspire us to great things. We have a lot to offer the world, but sometimes it is locked deep inside us and has not yet found a way out. We want someone who can help us find a key to unlock our potential. It won’t always be easy and it might not always go to plan, but the bumps in the road are things that you learn from and we are looking for someone who is brave enough to get involved and enjoy the good times with us but laugh at the mistakes too”
“So, what are you waiting for? Apply now!”
"We say it's ok"
This ad is approved by St Christopher's Young People
About the Role
We are looking for a resourceful, energetic and outgoing individual who can deal effectively with challenging situations and behaviour, motivate young people to manage risk and support a team of professional staff in a supported accommodation home in Lewisham.
Key aspects of the job will be:
- To safeguard young people through sound management strategies, collaborative working with external agencies and emergency services and compliance with local authority safeguarding procedures.
- To provide regular supervision for staff and assess training needs to required performance and development standards. To source and/or deliver training and coaching where appropriate.
- To ensure housing management policies and practices are effectively operated. This will include maximisation of income, licence management and implementation of fair and equitable referral procedures.
- To ensure appropriate staff cover is maintained in the home through production of rotas and, where necessary, recruitment of locum covers. To ensure that staffing needs are met within designated budgets.
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong. We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
St Christopher’s Academy
We have recently launched “St Christopher’s Academy” to ensure our staff is continually developing. We will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.
Applicants should have
- At least three years’ experience of providing leaving care and/or housing support to single homeless or other vulnerable client groups, including young people.
- At least one year’s experience of effectively managing professional staff.
- A good understanding of Safeguarding and the legal framework relevant to the provision of residential services for young people aged 16+.
- Thorough knowledge of the issues that lead to young people becoming homeless, including those relating to alcohol/drug dependency and mental health and complex needs.
- Familiarity with the welfare benefits system and with the range of resources, statutory and non-statutory agencies and services relevant to supporting young people.
- Awareness of health and safety regulations and procedures to minimise risk.
- A high regard for young people with the ability to relate successfully to individuals from a wide variety of backgrounds and to manage conflict situations.
- A vocational or management qualification at NVQ level 4 or equivalent would be desirable.
What you should expect from us
- Salary: Up to £44,093 depending on experience
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry Leading training programme including access to children’s right and participation, CSE, empowerment, mental health and Social Pedagogy,
- Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
- UK Life Assurance (Death in service) to the value of 3 times your annual salary.
- BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
- Interest-free season ticket loan, cycle to work scheme.
- Blue light Card: Discount shopping scheme at hundreds of retailers across the UK.
- Discretionary Funded Training Programs.
- Employee Awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification visit our website.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
For more information or assistance during the application process, please visit our website.
We advise to apply as soon as possible as applications will be reviewed on a rolling basis.
Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.
All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man





The client requests no contact from agencies or media sales.
We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Philanthropy Manager to play a pivotal role in our Head Office in Aldgate.
Sounds great, what will I be doing?
This is an exciting opportunity to join Hestia at a pivotal point in its fundraising journey. Over the past five years, Hestia has developed a successful and growing fundraising programme, which includes support from charitable trusts and foundations, statutory grant makers, corporate partners, individual givers, and high-value donors. The Philanthropy Manager will play a key role in shaping and developing Hestia's philanthropy programme, with a focus on individual giving, legacies, and major donor relationships. This role offers the chance to significantly grow the programme's reach and impact.
As Philanthropy Manager, you will be a confident and strategic relationship manager with the ability to engage, inspire, and steward a portfolio of major donors and prospects. Working closely with the Head of Philanthropy, you will deliver personalised stewardship plans, craft compelling proposals, and manage a pipeline of four, five, and six-figure gifts. You will also line manage the Senior Supporter Care and Finance Coordinator, contributing to a high-performing and motivated team. This role is ideal for a proactive fundraiser who is passionate about making a meaningful difference to the lives of people affected by domestic abuse, modern slavery, and mental health challenges.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
The ideal candidate will be highly literate and numerate, with excellent communication skills, both written and verbal. They will bring proven experience in building and managing relationships with high-value donors, successfully stewarding individuals to secure five- and six-figure gifts. They will have a strong track record in developing and delivering individual giving and donor stewardship campaigns, as well as managing complex, cross-team projects and leading people, whether through formal line management or working with volunteers.
The candidate will be organised, detail-oriented, and able to work effectively under pressure to meet deadlines. They will have strong digital skills, including confident use of CRM and email marketing systems, along with MS Office tools such as Word, Excel, and PowerPoint. With a creative and innovative approach to fundraising, they will also have a solid understanding of data protection legislation (GDPR) and safeguarding principles. Importantly, they will demonstrate empathy and alignment with Hestia's mission, supporting individuals affected by domestic abuse, modern slavery, and mental health challenges.
Interview Process:
Interviews will be held at our Head Office in London on 2nd and 4th September 2025
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Centre 404 is a friendly, prominent and thriving charity with an excellent reputation for providing high quality support and services to people with learning disabilities and their families across 7 London Boroughs.
The Camden Short Breaks Team, as part of the Children, Young People, Families and Engagement service at Centre 404, delivers person-centred homebased and community-based outreach support for children and young people with a learning disability.
Centre 404 is seeking a dynamic and organised Short Breaks and Family Engagement Manager to lead the development and delivery of engaging activities, workshops, and support services for children and young people with disabilities and their families. Based in North London, this role involves coordinating short breaks and family engagement activities across boroughs including Islington, Camden, Tower Hamlets, Haringey, and Enfield, in line with local authority contracts and community needs.
Responsibilities will include:
- ·Planning and delivering workshops, forums, well-being sessions and social events for families
- · Developing outreach programmes to engage family carers
- · Supervising volunteers
- · Using creative and tech skills to promote activities and monitor success
- · Building strong relationships with families, local services and professionals
- · Managing referrals and support plans for children and young people
- · Overseeing a team including supervisions, appraisals and team meetings
- · Maintaining accurate records and administration
An awareness of the challenges and safeguarding needs of people with learning disabilities and/or Autism and their family carers as well as a knowledge of relevant local/national policies, legislation, and current issues affecting services for our families will be essential.
We will also be looking for an understanding of person-centred planning approaches, including Short Breaks, ENCP, PBS, and support plans and a working knowledge of CQC standards and their application in delivery.
Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.
We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
Please submit a CV along with a cover statement addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. The full job description and person specification is available as an attachment to this advert and will be very useful when completing this statement.
CRM Manager -to spearhead a step change in our organisation's CRM approach. This is a pivotal role where you'll shape and deliver a new customer-centric strategy, using our Consumer Value Model and audience segmentation to drive engagement, increase visits, and boost revenue across our commercial activities.
Main Duties include: -
- Lead CRM Strategy: Design and implement a CRM strategy aligned with our Audience Strategy 2025-30.
- Champion Collaboration: Work cross-functionally with Communications, Creative, Data & Insights, and Ecommerce teams to ensure brand and strategy alignment.
- Craft Customer Journeys: Develop segmented, personalised journeys that enhance the customer experience and drive campaign success.
- Data Stewardship: Ensure data accuracy, security, and compliance with GDPR and other regulations.
- Tech & Tools: Identify and implement CRM technologies to improve automation and customer experience.
- Test & Learn: Promote a culture of experimentation and data-informed decision-making.
- Measure Success: Define KPIs, track performance, and report outcomes to stakeholders.
- Lead & Inspire: Manage and develop a high-performing CRM team, fostering collaboration and innovation.
The successful candidate will be able to demonstrate the below: -
- 5+ years in digital marketing with a CRM focus.
- Proven success in developing CRM strategies that drive engagement and revenue.
- Strong experience in segmentation, campaign tracking, and data analysis.
- Senior-level experience in cultural, commercial, or related sectors.
- Demonstrated leadership and team development skills.
- Strategic thinker with a deep understanding of customer behaviour and data-driven marketing.
- Excellent communication, project management, and stakeholder engagement skills.
- Financial acumen with a track record of driving revenue and managing budgets.
- Experience working in large public sector organisations is a plus.
Please note -this role has excellent benefits, including a civil service pension and generous annual leave. If this sounds like your next challenge, please apply
ASAP with an up-to-date Word version of your CV, highlighting your relevant experience. I am reviewing applications on a rolling basis and may submit them before the closing date if we find the right candidate, so don't delay! Do feel free to get in contact for more information.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job description - Partnerships and Income Manager
Salary: £38,000 per annum
Contract: Permanent
Reports to: Head of Commercial Services
Hours: Full or part-time hours considered, minimum 0.8 FTE
Start date: November 2025
Location: Home-based (travel costs paid for meetings)
Annual leave: 27 days FTE per annum plus Bank holidays (22 days FTE per annum under the Four Day Week)
Please note that at Waterwise we work a Four Day Week, under voluntary agreements which all staff members sign. This means that you will be contracted and paid as full-time but you will sign a voluntary agreement stating that you commit to employing efficiency tools both individual and team-wide to deliver and be paid for 5 days work within four normal 9 to 5 days - the office is closed on Fridays. Training will be provided and you will be expected to continue to refresh your training and to keep up use of the efficiency tools. Annual leave is also pro rata’d. We can answer any questions you may have about this at the interview/s. On a 20 hours a week contract, you would be spending 16 hours a week at work including the equivalent of 2 one hour lunch breaks, and this can be worked in a flexible pattern, such as two full days or more, shorter days.
Waterwise
Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. Waterwise is a people-led organisation which prioritises the wellbeing of its staff.
Water scarcity is an urgent issue right here, right now, right across the UK - consistent record-breaking high temperatures and low rainfall, and recurring drought, show how climate change and population growth are already putting our water resources under severe pressure, and this challenge is growing. Water efficiency has to be a big part of the solution, and we support and challenge governments, industry, customers and others to be innovative and ambitious on water efficiency. Our work includes campaigns, events, media, policy and regulatory influencing, research projects, stakeholder engagement and services such as Waterwise Training and the Waterwise Checkmark. We are funded by supporters across and beyond the UK water sector. Our Waterwise Strategic Direction, published in August 2022, tells you a bit more about us. Our UK Water Efficinecy Strategy to 2030 tells you a bit more about our ambition.
At Waterwise we put staff wellbeing first, and our staff surveys show that our team knows, feels and appreciates this. Our values are:
People: We will prioritise staff wellbeing, be an inclusive, kind and positive team.
Purpose: We will deliver independent and ambitious leadership to drive social and political change on water efficiency
Pioneer: We will be forward-thinking and visionary in our approach, being brave and innovative in challenging the status quo
Passion: We will campaign to protect water and the planet and work to keep our own environmental impact as low as possible
We are always looking for bright, committed people with a diverse set of skills and experience to help achieve our vision that water is used wisely every day, everywhere, by everyone. We are a lively, happy, friendly team, and we can’t wait to read your application!
At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. Please see more on this below.
We are also working to reduce Waterwise’s own carbon and environmental footprint.
Partnerships and Income Manager Role Description
The Partnerships and Income Manager role involves engaging a range of stakeholders to help generate greater impact and income for Waterwise. The Partnerships and Income Manager will be responsible for researching and identifying potential new business opportunities; conducting outreach to new and existing stakeholders to encourage collaboration; building and maintaining relationships with Waterwise partners, sponsors and members; and assisting with developing winning proposals for funding, in order to deepen the impact we make with individuals, communities and businesses across the UK. The Partnerships and Income Manager will lead on delivery against income targets for our services and events.
Key responsibilities in the role include:
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Generating income for Waterwise by retaining existing partners, recruiting new partners, selling sponsorship opportunities, and increasing engagement and investment in Waterwise membership and services
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Researching and identifying new business development leads in line with Waterwise’s commercial strategy
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Building and maintaining an active pipeline of commercial and partnership opportunities to drive income
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Conducting market and competitor research and engagement to ensure we have a clear understanding of customer needs and align our services to meet those needs
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Conducting lead generation and lead nurturing activities, including representing Waterwise at events and conferences, reaching out to potential new partners by email, phone or social media, and conducting introductory meetings with potential sponsors, members and partners
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Acting as account manager for Waterwise partners, (working alongside the Membership and Marketing Manager who manages member relationships), leading on administration such as ensuring Salesforce CRM is up-to-date, conducting Waterwise’s ethical screening process for potential partners, managing partnership agreements and payments
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Working with the Memberships and Marketing Manager to design and implement communications to demonstrate how partnering with Waterwise offers value for money and delivers against ESG commitments
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Working on grant funding proposals and project bids
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Working with the wider team to assist in the development of content for our newsletter, social media, blogs, trade media and press
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Assisting the team with organising events (e.g. Waterwise annual conference)
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Attending conferences, seminars and meetings to represent Waterwise
The above is not an exhaustive list of activities but hopefully gives you a sense of the role and requirements.
Partnerships and Income Manager Person Specification
We need someone who is proactive and a self-starter, with exemplary communication and relationship building skills.
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Target-driven and commercially-minded, with a proven track record of income generation through sales, sponsorship and grant funding
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Experience in business development, sales, commercial services or relationship management roles
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Experience in writing successful new business proposals, compelling pitches and funding bids
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Good interpersonal skills to work collaboratively with a range of stakeholders and forge great relationships inside and outside of the organisation
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Ability to approach new leads with confidence, including making ‘cold’ introductions to new organisations
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Excellent networking skills and confidence to ‘work the room’ at meetings and events
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Strong organisational skills, including the ability to plan and work proactively to meet deadlines
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Proactive and action-oriented approach to achieving income targets and KPIs
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Confident communicator, with excellent written and verbal communication skills and strong negotiation skills
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Ability to positively promote Waterwise and its work
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Ability to work flexibly within a small team that works from home
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Ability to manage own time and prioritise tasks
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Ability to communicate across the team about your work and workload
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Commitment to equity, diversity and inclusion and wellbeing
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Eligibility to work in the UK
Benefits
At Waterwise the wellbeing of our employees is our number one priority. To recognise the fantastic work our team does in driving water efficiency, and to support their wellbeing, we have a wide range of employee benefits, beyond statutory commitments. These include:
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Positive, values-based environment and an inclusive culture where it feels safe for employees to say ‘no’ on grounds of workload
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Strong emphasis from CEO on wellbeing and workload management
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Homeworking and a small allowance for occasional shared office working
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Four Day week - being paid full-time but working 80% of this (or pro rata equivalent), in exchange for using tools to work efficiently - for full-time employees this equates to a day off every week, in addition to annual leave
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Flexible working
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Part-time working
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27 days annual leave per annum for full-time employees (or pro rata equivalent for part-time colleagues), plus Bank Holidays (pro rata’d to 22 days full-time equivalent as we work a Four Day Week)
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Death in service benefit at x2 of salary
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Paid chartered and professional memberships
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Individual and team training budgets
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Maternity leave and maternity adoption leave beyond statutory
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Childcare costs for activities undertaken outside normal working hours
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Sickness pay beyond statutory
Equity, diversity and inclusion
At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.
We are committed to treating all current and prospective employees fairly and to ensuring that our workplace and employment practices are free from discrimination, harassment or victimisation on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply. Everyone in our team has a role to play in helping Waterwise become more diverse and inclusive, and we hope you will join us for this next stage in our journey - for this role we therefore particularly encourage applications from candidates who are likely to be under-represented in Waterwise’s workforce. These include people of the global majority, LGBTQI+ people, and men.
We want to ensure that our recruitment process is inclusive of and accessible for everyone. If you are interested in applying for a role with us and think you may need some additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.
How to apply
To apply for this role, you will need to answer role-related questions. Please provide evidence and examples from your work history or other aspects of your life to answer the questions and demonstrate how you meet the criteria required. Please refer to the person specification when you are doing this.
Our goal is to remove bias from the hiring process and so rather than asking you for a CV and cover letter, we have set up role-related questions which will allow us to assess your approach to a problem and understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by the selection panel. We will use these scores to shortlist for interviews. We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.
The closing date for applications is 23:59pm on 31st August 2025. There will be a two-stage interview process. First interviews will be held on 17th September 2025 and second interviews will be held on 29th September 2025. First interviews will be held online via Zoom and second interviews will be held in person in Birmingham (venue TBC).
Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet.

The client requests no contact from agencies or media sales.