Service management jobs

About Nordoff and Robbins

We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.

Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to income generation that help us engage more people and grow our fundraising.

We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen.  This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.

The culture

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together, we could be your next team.

Could this be the place for you?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

About the role

You’ll be joining the partnerships team, which is a key role within the fundraising department and part of our wider Income Generation directorate.  You will have a minimum of three years account management experience gained in charity corporate partnerships or a relevant account management role, as well as a proven track record of cultivating, securing and successfully managing corporate relationships. You are a natural strong communicator, with the ability to build effective and long-term relationships both internally and externally. You'll have proven experience of inspiring and motivating supporters and developing partners enabling them to maximise all income generating activities in the area and deliver impressive results. The Nordoff and Robbins partnerships portfolio is going from strength to strength, and we have created this new role to truly accelerate our partnerships offering and meet ambitious fundraising targets as part of our new 5-year strategy

What we offer:

3 best things about the job (in our humble opinion)

· You will be the Lead Account Manager across a portfolio of household brands and corporate partners most of which are connected to Music, Entertainment and Media

· You will be invited to bring bold, creative, and forward-thinking engagement and relationship management to help us communicate the amazing impact of Music Therapy to our partners

· You will be instrumental in inspiring and motivating corporate partners and developing to maximise all income generating activities and deliver impressive results.

Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity to help bring awareness of our mission, vision and achievements to the world.

· A salary of £43,971 plus £1,500 London Weighting (if applicable) per annum.  Total salary £45,471 per annum

· Pension scheme

· 31 days annual leave plus 8 bank holidays

· Mix of office based in our North London office (min 2 days per week) and home working

· Salary sacrifice benefits including cycle to work

· A true People First charity with training and career development at our core

· An inclusive culture – and lots of music!

· This role is full time

We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins.

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE

To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working and much more!

The Role

What will I be doing?

• Managing a portfolio of public engagement events, including the delivery of the summer exhibition in Dublin each year and public engagement events across NI, Scotland and Wales
• Working with colleagues from across the organisation, particularly those in the Membership and National teams to support member led or member involved approaches to public engagement, with members supported and enabled to deliver appropriate activities that impactfully contribute to the IOP’s strategic goals.
• Support the development of public engagement content that demonstrates the value of physics and its applications to our lives and the full range of career and education pathways that can be accessed through doing physics
• Support the evaluation of Public Engagement Events to ensure the ongoing improvement pf our programme

Please note that this role will require significant travel around the UK and Ireland to deliver its remit. We particularly welcome applications from outside London and the South East of England with this in mind.

Projects you work on may include:

• Managing events and activities across the UK and Ireland that connect families with physics
• Developing new, novel and exciting resources that convey the relevance of physics to our daily lives
• Supporting IOP Members and physicists more broadly to be relatable role models for young people and to tell their stories in engaging ways

Who will I work with?

• The role holder reports to the Head of Public Engagement and Dialogue
• Working closely with the other members of the Public Engagement team to deliver a vibrant annual programme
• Collaborating with colleagues from across the IOP including Membership, EDI and Communications

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• A proven track record of delivering excellence in public engagement with science and physics in particular, particularly with families
• Experience in working with volunteers and those from across the science community to deliver public engagement
• Skill in translating complex physics topics into family-friendly activities
• Experience of engaging with diverse communities, especially those currently under-represented in physics
• A degree in physics/science related/astronomy

Nice to have

• A post-graduate qualification Science/Astronomy or similar

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

Are you driven by a commitment to social justice and equality? Do you want to utilise your expertise to support vulnerable women and children in their fight against inequality and discrimination? Southall Black Sisters has the perfect opportunity for you. We are seeking a dedicated Immigration Solicitor to provide specialised, personalised advice to our clients, empowering them to make informed decisions about their future.

The postholder will support and contribute to Southall Black Sisters’ (SBS) research, policy and campaigning work by developing and delivering high-quality, intersectional research that:

• Strengthens the evidence base on violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant (BMM) women and girls.
• Centres the lived experiences of victim-survivors, using participatory and coproduced research methods.
• Informs SBS’s advocacy, public education and service delivery strategies through accessible, impactful research outputs.

Working closely with senior staff, frontline colleagues and external partners, the postholder will design and contribute to research projects, gather and analyse qualitative and quantitative data, and produce clear, well-structured outputs including reports, policy briefings and presentations. They will be supported to develop their research skills and will be encouraged to bring creativity and rigour to exploring the structural inequalities that shape the lives of the women SBS supports.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Interview date: 23 & 24 July 2025

Assistant Manager

Do you have great customer service, a friendly and approachable manner and retail management experience? If so, we are looking for someone just like you!

As an Assistant Manager, you will have a background in retail and experience in the retail environment. You will work alongside the Shop Manager to manage staff and volunteers, drive sales to achieve strategic objectives and targets as well as assist in recruitment, training and cash management.

ellenor is a hospice charity in Gravesend providing palliative and end- of-life care within the local community. At ellenor, we value inclusivity and focus on providing high-quality services with compassion and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Collaborating with the Retail Cluster Manager and Head of Retail to run the shop
• Ensure your team is delivering as per the strategic plan and in line with company policies and procedures
• Monitor and evaluate the performance of the shop
• Oversee retail property management matters, ensuring compliance and maintenance of property databases

Essential requirements of the role include:

• Proven experience in managing, supporting and resourcing a team through setting and monitoring objectives and targets
• Proven experience in managing budgets
• A good understanding of retail management and the challenges of working within the voluntary sector

UK Immigration:

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

Application deadline: 5 September 2025

Interviews will be conducted on 12 September 2025

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

This is a permanent, part-time (21.9hr per week, 0.6FTE) role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). 

We are looking for a Governance & Administration Coordinator to provide servicing and support for our governance meetings. This will involve ensuring meetings and committees are governed to exemplary standards, and to ensure we comply with relevant legislation and other regulatory requirements. You will join the Governance & Compliance team which oversees our governance arrangements, as well as our complaint, disciplinary and safeguarding procedures.

Do you have experience in supporting committees and internal meetings on matters related to governance, organisational planning and oversight? Do you have experience in coordinating agendas, papers and minute-taking for formal meetings with a varied portfolio of meetings, working with different chairs and stakeholders? If the answer is yes, then we want to hear from you.

Senior Programme Manager - Train the Trainer
Breast Cancer Now
London or Glasgow/Hybrid with 2 days per week in the office and travel across England (London and Leicester) and Scotland (Glasgow and Lanarkshire)
Fixed term contract until July/August 2027
Full time, 35 hours per week with flexible working. Open to candidates looking for compressed or reduced hours, such as 9-day fortnight or 28 hours/4 days a week (salary pro-rata)
Salary £40,000-£46,000 per annum depending on location
Excellent benefits including 25 days annual leave a year, plus an additional day for each full year worked (up to 30 days), plus bank holidays and paid time off between Christmas and the new year, 4pm finish on Fridays, enhanced family leave policies, employer contribution pension up to 8%, life assurance scheme, season ticket and bicycle loan schemes, employee assistance programme and learning and development opportunities

Charity People are delighted to be partnering with Breast Cancer Now, the research and support breast cancer charity, to recruit a Senior Programme Manager for the Train the Trainer programme.

Breast Cancer Now changes the lives of people affected by breast cancer by combining the power of research and support and building a brighter future for everyone affected by breast cancer. World-class researchers work in labs across the UK and Ireland to create a world where the words "breast cancer" aren't met with fear. The Breast Cancer Now helpline, health information and support services help 600,000 people living with or beyond the disease, as well as their loved ones every day.

Breast Cancer Now believe that by 2050, everyone diagnosed with breast cancer will live - and be supported to live well. But to create that future, we need to act now.

The Senior Programme Manager will work across teams within Breast Cancer Now and externally, to plan and manage, as part of Breast Cancer Now's exciting transformational growth plans, the delivery and evaluation phases of a 3-year pilot, train the trainer programme, in defined targeted areas within England and Scotland. This role covers the final 2 years of the pilot.

The programme will help drive forward the public health, inclusion, and awareness team's work across the UK, which is to empower patients and the public to play a full role in managing their own risk of getting breast cancer, diagnosing breast cancer earlier and improving their quality of life after a breast cancer diagnosis and treatment, thereby reducing the risk of recurrence.

Key responsibilities

• Lead the delivery and development of Breast Cancer Now's Train the Trainer programme, ensuring effective project management, evaluation, and continuous improvement.
• Manage a remote delivery team and external partners, including evaluation agencies and suppliers, providing strategic oversight and direction.
• Oversee public health and inclusion initiatives, building strong relationships with stakeholders, community groups, and health sector partners across the UK.
• Ensure high-quality programme delivery, maintaining documentation, monitoring impact, managing budgets and small grants, and driving process improvements.
• Represent the charity externally, including at conferences and meetings, championing equity and inclusion in all aspects of public health engagement.

The ideal candidate will bring extensive experience in managing and delivering high-level projects and programmes, particularly in public health, behaviour change, and training delivery. You should have a strong background in developing both digital and face-to-face interventions for a range of audiences, including underrepresented groups and professionals across health, education, and community settings. Proven ability to manage people, budgets, and external partners is essential, alongside experience in independently delivering and evaluating projects. A solid understanding of health inequalities and the wider determinants of health are also essential.

You will need to demonstrate strong communication and interpersonal skills, as the role involves engaging with stakeholders at all levels, including within the NHS and community sectors. The successful candidate will be confident working both independently and as part of a dispersed UK-wide team, managing multiple priorities and deadlines effectively. You will have excellent knowledge of monitoring and evaluation, as well as UK healthcare systems and the challenges they face. Experience of working in the charity/voluntary sector and within a cancer care environment are highly desirable.

This role can be based in the London or Glasgow offices. The programme is being delivered in England (Westminster and Leicester) and Scotland (Glasow and Lanarkshire), based on mortality rates of breast cancer and you will need to travel to these areas. The hybrid working model allows full-time staff members to work up to 3 days per week at home.

How to apply

The application process is CV and tailored cover letter. For the Job Pack and person specification, and full details on how to apply, please share your CV via the link below and Jen D'Souza at Charity People will be in touch. The closing date is 5pm on Tuesday 16 September. Interviews will take place in-person on Tuesday 23 September. Depending on the outcome of the first stage there may be a second stage interview which will take place shortly after the first stage. The ideal candidate will be able to start the role in October 2025.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.  

Permanent, Full Time

Circa £32,000 plus competitive benefits

Do you want to make a difference?

Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk and in this role you will have the opportunity to be part of our RAF Family. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are looking for a compassionate and adaptable individual with a background in welfare delivery. The ideal candidate will be highly organised, analytically minded, and an effective communicator.

As a Welfare Services Navigator, you will be on the front line of the organisation, providing essential support to beneficiaries through our helpline, email, and web chat services. You will advise members of the RAF family on the financial assistance and support services available through the RAF Benevolent Fund, guiding them on how to access these resources when needed.

The successful candidate will be proactive, with experience of working with people in a supportive capacity. They must be able to engage sensitively and professionally with individuals of all ages and backgrounds. A solid level of administrative experience is essential, ideally gained within a welfare or support-focused environment, along with confidence in using CRM IT systems.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK.

To apply, please  send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Friday 3rd September 2025, 5.00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Job Title: Parent Carer Adviser (Families of Children/Young People with Disabilities within the Earls Court Area)
Location: Hybrid – Home based and community venues across the Earls Court area (with travel within Hammersmith and Fulham as required)
Salary: £28,000 – £30,000 FTE per annum (pro rata)
Hours: Part-time – 18 hours per week
Contract: Fixed term for 12 months (extension subject to funding)

About the Organisation

We are a long-established parent carer forum dedicated to supporting families of children and young people with disabilities. Founded over 25 years ago, we recently celebrated our 25th anniversary — a milestone that reflects our enduring commitment to advocacy, empowerment, coproduction, and peer support.

After many years under the umbrella of HF Mencap, we became an independent Community Interest Company (CIC) in 2023. In April 2025, we were honoured with a Civic Award from Hammersmith & Fulham Council in recognition of our impact and dedication. Our small but dynamic team works passionately to support parents and carers in navigating the often-complex world of disability services. Through personalised advocacy, accessible information, and regular activities such as coffee mornings, training and information sessions, we create safe, welcoming spaces where families can connect, learn, and feel heard.

We play a central role in service development and co-production across our area, ensuring that the voices of parents and carers shape the services their children depend on. From influencing policy to supporting individual families, we are proud to be a trusted source of guidance, strength, and community.

Our work is overseen by the Steering Committee and governed by the Board of Directors, which ensures we remain responsive, inclusive, and rooted in the needs of the families we serve.

About the Role

Are you enthusiastic about empowering families and ensuring access to the right support? We are looking for a compassionate and experienced Parent Carer Adviser to support families of children and young people with disabilities in the Earls Court area

In this role you will:

• Provide 1-to-1 advice and advocacy and group sessions in community setting
• Deliver information sessions or workshops to help families navigate support services.
• Offer tailored signposting to local, educational, health and social care resources.
• Develop strong relationships with professionals at all levels and advocate effectively when challenges arise

You will work from home and run regular sessions in the Earls Court area, collaborating with families and community partners to reduce isolation, promote access to entitlements, and support informed decision-making.

We are Looking for someone who:

• Has experience providing advice or advocacy to individuals in a community or voluntary sector setting.
• Has a knowledge and understanding of at least two of the following areas:
  • Adult/children social care
  • Special Education Needs and the Children and Families Act
  • Health (including mental health services, Continuing Health Care)
  • Housing
  • Youth services
• Understands the challenges faced by families of children with disabilities/ SEND.
• Can build trust with diverse communities and communicate clearly and empathetically.
• Is confident delivering group sessions or workshops
• Can maintain accurate case records and work with safeguarding procedures.

What We Offer:

• A supportive, flexible working environment
• Regular supervision and training opportunities
• The chance to make a real difference in people’s lives.

Closing Date: 22nd September at 12 pm midday.
Interviews: 30th September/1st October
Start Date: Immediate start (subject to DBS checks and references)

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

No agencies please.

Job vacancy: Communications Manager
Salary: £24,418.80 per annum (£40,698 FTE)
Hours: Part time 0.6 FTE
Location: Hybrid working arrangement, home working & Tamworth or London Office (2 days per week, pro-rata for part-time)
Contract Type: Fixed term until 31/03/2026

Are you a creative, organised and detail-oriented professional with a passion for delivering impactful marketing campaigns? Do you thrive in a collaborative environment and want to make a difference in the education sector? If so, we have an exciting opportunity for you to join nasen as our Communications Manager.

We’re looking for someone who can confidently plan, coordinate and deliver a communication strategy that will engage the education workforce and widen the reach of a gold tier Department for Education funded training programme. You’ll be instrumental in enhancing brand awareness, driving engagement, helping to meet KPIs and supporting our strategic communications.

This is a part-time role (21 hours per week), the successful candidate will work within our hybrid working policy, with a blend of home working and office time in either London or Tamworth.

About us

nasen is the National Association for Special Educational Needs – a charitable organisation that exists to support and champion those working with, and for, children and young people with SEND and learning differences.

We seek to ensure that all education practitioners across early years, schools, post-16 and wider settings are equipped to understand, identify and support those with SEND and learning differences, and provide Continuing Professional Development (CPD), resources, advice, information and much more to enable all staff to meet the needs of all their learners.

nasen brings organisations together, whether locally or nationally, to share practice, shape solutions. Our priorities are those that matter to the education and SEND sector, drawing on our direct engagement with practitioners, school leaders, SENCOs, local authorities and hearing from the lived experience of children and young people.

About the role

nasen is looking to recruit an individual experienced in Marketing and Communications to support raising the profile of The Universal SEND Services Programme and the work it does across the education sector through effective and measurable communications activity and ensure the copy on the website that hosts all training and resources is engaging and meets the needs of its users.

Employee Benefits

• 30 days annual leave per year, pro-rata for part-time 
• Christmas Closure - additional to annual leave allowance
• Hybrid working (Policy available on request)
• 8% employer contribution pension.
• Flexible start and finish time, Friday early closure
• Employee Assistance Scheme 
• Life Insurance Policy x3 of your salary
• Cycle to Work Scheme available 

Applications are open until 23:59 on 14th September 2025.

We will be reviewing applications as they come in. We reserve the right to close recruitment earlier than this date if we receive sufficient quality applicants.

*Please note that applicants must have the legal right to work in the UK.*

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equality, Diversity and Inclusion 

We aim to be an inclusive employer – let us know if you have any access requirements for the recruitment process. We are happy to offer interviews online or in person. The interview process will include a conversation with prepared questions.

No agencies please.

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.

MHC plays a vital role in addressing the local challenges relating to homelessness and hardship in the borough of Maidstone, Kent. Our Food Bank provides essential supplies to households forced to choose between heating and eating, especially during the harsh winter months. The MHC Day Centre provides a vital refuge for individuals experiencing homelessness or at risk of losing their homes. Serving as a hub for essential services and support, the centre offers access to washing facilities, assistance with applications for benefits, jobs, and housing, and a nourishing home-cooked meal - all within a warm, friendly, and non-judgmental environment. Through these services, the centre helps restore dignity and stability to those in need. Meanwhile, our supported accommodation steps in where local councils may struggle to provide housing, helping individuals find long-term, stable solutions to their situation. We have been supporting the local homeless community for over 30 years and remain committed to continuing this vital work.

We are seeking a Manager to run our Day Centre and oversee the Food Bank and Goodsell House, our 10 bedded supportive housing unit

.

You will manage a small, dedicated staff and volunteer group who provide ongoing support to homeless people, with the aim of moving them on to permanent accommodation wherever possible. 

You will need effective leadership and management skills and will benefit from structured support from our Trustee group.

The working hours are 8am – 2.30pm and starting salary is £29K per annum, with a review after 6 months.

Part time role for 21 hours/three days per week, for a committed, motivated and suitably qualified individual to deliver counselling for people dealing with issues related to their sexual health, including people living with HIV.

METRO, in partnership with Turning Point, NAZ and London Friend, deliver a model of sexual health support throughout the three London boroughs of Hammersmith and Fulham, Kensington and Chelsea and Westminster.

We are seeking a committed, motivated and suitably qualified individual to deliver counselling for people dealing with issues related to their sexual health, including people living with HIV within the Support and Advice on Sexual Health (SASH) programme.  

The post holder will deliver high-quality person-centred service within a busy inner London environment. The clients are from diverse communities affected by sexual health and mental health issues. The role will support staff to work with people from diverse communities such as LGBTQ+ and the Global Majorities.

Turning Point is the lead partner for the contract, and a matrix staffing model is in place. The post-holder will work within the partnership and be line-managed by METRO SASH Counselling Services Manager, and work alongside staff from other agencies. The role will also be clinically supervised via an independent supervisor arranged through METRO.

Learning and Development Manager
Harrogate, North Yorkshire

We offer hybrid working and we are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Learning and Development Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

Yorkshire Cancer Research is seeking an experienced Learning and Development Manager to develop and deliver the Charity’s learning and development strategy.

As a member of the People Team, supporting the Head of People, you will play a pivotal role in shaping the future of learning and development within the charity, identifying learning priorities and translating these into engaging L&D initiatives, aligned to delivering the Charity’s strategic aims. This newly created role offers an exciting opportunity for the role holder to shape the position and further enhance learning and development initiatives offered at the charity.

Specifically, you will:

· Develop and implement a comprehensive L&D strategy that drives a culture of employee-led learning.

· Collaborate with internal stakeholders to identify and assess individual and charity wide learning needs, developing tailored learning solutions that support the charity’s strategic aims.

· Actively promote L&D opportunities and learner stories to inspire employees and reinforce a culture of continuous learning and improvement. Provide guidance to employees seeking professional development opportunities, offering advice on career paths and recommending relevant L&D resources/opportunities.

· Lead the EDI agenda for L&D, ensuring all interventions are inclusive and reporting on key metrics within the L&D strategy.

· Design, source, organise, and deliver impactful training sessions including identifying and working with external providers to ensure training meets all learning objectives.

· Actively identify new ways to deliver ‘on-the-go’ training content, creating high-quality and engaging e-learning or video modules that align with learning objectives.

· Drive a coaching culture by role modelling a coaching style, inviting feedback, and ensuring the charity’s learning provision upskills managers to coach and develop their teams.

About You

To be considered for this role, you will need:

· Proven experience in a similar role, such as a Learning and Development Specialist, with end-to-end design and delivery of training programmes, including training needs analysis and measuring outcomes.

· CIPD Qualified (level 5 minimum) or equivalent with experience in developing an L&D strategy that supports business objectives and designing inclusive learning solutions.

· Excellent interpersonal, verbal, and written communication skills, with the ability to build strong relationships and deliver training effectively.

· High levels of computer literacy, especially with Microsoft Office applications (Word, Excel, Outlook), and strong project management and organisational skills.

Application

Before applying, please visit our Careers Page to view the full role profile for more detailed information about the role and to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 16 September 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

We have an exciting opportunity for a Service Delivery Assistant to join the Safer Space Plus team in London, working 18.75 hours a week.

Working from the office one day a week with the remaining hours to be agreed with the successful candidate to include some evenings.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a service delivery assistant you will be:

Supporting the service manager to provide a high quality service to victims of domestic abuse.
Be the initial point of contact for families referred into the service, completing initial risk and needs assessments over the phone
Providing information, advice and guidance to those families you engage with
Maintaining clear and accurate records within our case management system
Working with sensitive, confidential and secure data

You will need:

• Effective verbal/written communication and numerical skills.
• Experience of working in a client focused service area or setting.
• Experience of working and adhering to policies, processes and procedures.
• Understanding and knowledge of the requirements relating to safeguarding, confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Good understanding and knowledge of office systems and business support functions.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.
• A team player with a flexible working approach.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.