Service manager jobs in bermondsey, greater london

Parenthood can be hard. It can be lonely. And it doesn’t come with a manual. Many families we work with also struggle with hunger, grief and anxiety, and just don’t know where to turn for support. Our volunteers are a lifeline to hundreds of families each year, offering one-to-one home-visiting and a wide range of support for parents to ensure that their children have the best start in life. We are seeking a Volunteering and Engagement Coordinator to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow.

This is an exciting opportunity for a dynamic, forward thinking change-maker to test new approaches to engaging with local communities and potential volunteers. You will understand the importance of brand and positive messaging, and will be able to use a variety of techniques including social media to promote volunteering opportunities to different communities of interest.

Additionally, the postholder will be an inclusive and engaging communicator, with the ability to build supportive relationships with a diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. You will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.

The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.

Urban Saints equips youth leaders to disciple young people in today’s changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the Role 

The Marketing and Insights Lead will drive Urban Saints’ marketing activity and use data insights to continually improve engagement, reach, and impact across all platforms. This role combines strategic planning with live performance monitoring to ensure our communications are effective and relevant.

You'll be responsible for:

• Planning and implement integrated campaigns across email, social media, and the website.
• Supporting launches, events, training, and product sign-ups with timely, engaging content.
• Working with the Communications Coordinator, writing and editing marketing copy for emails, landing pages, and social posts.
• Monitoring and reporting on digital metrics (Website, email, social media, ad performance).
• Tracking user journeys, engagement rates, and campaign ROI.
• Running A/B testing across platforms to evaluate message, format, and timing effectiveness
• Manage paid ads campaigns (E.g. Facebook, Google, Instagram).
• Supporting platform management of tools such as Google Analytics, Hootsuite, Mailchimp, and CRM exports.
• Providing regular updates and strategic insights to the Head of Communications.

Please note, this is predominantly a remote role, but with travel as the role requires. All full-time Urban Saints employees are required to attend two team residentials per year (3 days/ 2 nights each).

About You

We’re looking for a strategic, data-savvy communicator who can lead on high-impact marketing campaigns that inspire action and deepen engagement. You’ll combine a creative mindset with analytical thinking, confident in using insights to shape campaigns and improve results.

Key Skills and Experience:

• Excellent written and verbal communication with a clear, engaging tone.
• Ability to tailor messages and content for differentaudiences and platforms.
• Confident interpreting data and using it to improve communication and engagement.
• Creative approach to problem-solving and campaign development.
• Proficiency in digital tools such as Google Analytics, Mailchimp, Hootsuite, and CRM platforms.
• Proven experience in marketing and digital analytics.
• Strong understanding of digital metrics, user journeys, and engagement funnels.
• Experience managing email, social media, and website content as part of integrated campaigns.

How to Apply

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

Please visit our website to fill out an application form.

The closing date for applications is Friday 26th September, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date. 

About Shout Out UK (SOUK):

Shout Out UK (SOUK) is a UK-based award-winning political and media literacy organisation with nearly a decade of experience in delivering impactful educational campaigns. Our mission is to defend and amplify democracy by equipping individuals with the critical thinking skills needed to navigate the complex information landscape and engage as informed, active citizens. We have a strong track record of working with educators and young people across various contexts, and we are the secretariat for the UK’s All-Party Parliamentary Group for Political and Media Literacy.

The Position:

You will be joining our small, passionate NGO to manage our programme implementation and delivery. Reporting directly to the CEO, you will be tasked with managing the distribution and delivery of our programmes. This will involve ensuring KPIs are met within budget and on time, larger projects may be handled by you directly at times. Programmes can vary from delivery of media literacy workshops in schools, counter extremism training in PRUs to city-wide democratic engagement campaigns.

The applicant needs to be motivated, interested in counter-extremism and passionate about Political & Media Literacy.

Key responsibilities

• Manage and deliver on our diverse projects 

• Coordinate our UK and US based delivery teams.

• Ensuring projects hit required KPIs on time and within budget.

• Tracking project expenses and improving efficiency of output.

• Run key projects yourself as required.

• Recruit, coordinate and support schools and teachers across the UK to take on our political and media literacy workshops and projects.

• Establish and maintain effective relationships with teachers, councils and other stakeholders.

• Assist in the collection and collation of data for the project’s monitoring and evaluation activities, including pre- and post-session surveys.

• Contribute to the preparation of project reports.

• Coordination and growth of our freelance delivery network, known as the Community Facilitator Network (CFN).

• Occasionally travel nationally and/or internationally, if required.

• Fulfil other duties as reasonably requested

Skills and Experience:

• Proven experience in project coordination or administration, preferably in the education, non-profit, or related sector.

• Strong organizational and time-management skills with the ability to manage multiple tasks and deadlines effectively.

• Excellent communication and interpersonal skills, with the ability to build rapport and work collaboratively with diverse stakeholders.

• Experience in event planning and logistics coordination.

• Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and other relevant software.

• A strong interest in political and media literacy, civic engagement, and addressing online harms.

• Ability to work independently and proactively, taking initiative to solve problems.

• Familiarity with online learning platforms and virtual communication tools.

• A bachelor’s degree in a relevant field (e.g., education, social sciences, communications) is preferred.

• Strong writing skills are desirable. 

• Must be eligible to work in the UK.

Personal Attributes:

As a natural leader, you are adept at managing fast-paced projects with multiple stakeholders. You possess outstanding project management and administrative skills, enabling you to work effectively under pressure, prioritize tasks, and consistently meet targets and deadlines.

You have a clear eye for detail and experience in delivering training programmes for schools and colleges, along with planning and developing resources.

Above all, you understand the needs and pressures faced by schools, sixth forms, and further education colleges. You can build strong relationships with teachers and support staff, and you excel at networking, negotiating, persuading, and problem-solving, all while remaining flexible to meet the needs of teachers and practitioners. You have excellent communication skills, both written and spoken.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Benefits:

• Unlimited Leave.

• Work Abroad Scheme.

• Opportunity to be part of an impactful project addressing critical societal challenges.

• Collaborative and supportive working environment with an international team.

• Professional development opportunities.

35 hours per week over 5 days

Teddington, London Borough of Richmond

Ruils is run by, and for, disabled people. It exists to remove the barriers that prevent disabled people from living independent lives. Its vision is a society where all individuals have the choice and control to live independent lives.

We are working with our local Primary Care Networks to deliver Social Prescribing in Richmond. Social Prescribing is part of the NHS Long-Term Plan and enables GPs and other health care professionals to refer patients to a Link Worker who can work with the individual to connect them with services and activities in their local community.

The role aims to empower people and take control of their lives. It involves working with people who may be experiencing a number of issues, so you will need outstanding listening and communication skills, empathy and enthusiasm. You will need excellent organisational skills, be adept at seeking out information for relevant community services and have a tenacity to help people achieve sustainable improvements in their wellbeing.

What you may be doing now:

• You could be a Social Prescriber in another area
• You could be working in the NHS in a coordinating or service providing role
• You could be working in social services or the caring sector
• You could be working in education
• Or you could be doing something else that is relevant

Duties and Responsibilities:

• Manage a caseload of clients and incoming referrals, providing appointments through various methods to meet client needs
• Work with individuals on a one-to-one basis to assess their needs, create personalised action plans and locate support within the community
• Engage with community organisations and specialist services that provide support to ease the pathway for your clients
• Build and maintain relationships with Primary Care Networks, GPs, health care professionals and services across the borough

What we can offer you:

• A vibrant and interesting work environment – every day is different
• An experienced and supportive leadership team
• Training and development opportunities
• Flexible working
• Kind and caring colleagues who work as a team
• A cycle to work scheme
• An employee assistance programme (EAP)

We operate a Guaranteed Interview Scheme; we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.

To apply for the role, please send your CV and covering letter as detailed in 'How to Apply'.

Closing date: 22nd September 2025.

Interviews will take place during the week commencing 6th October 2025.

When a child or young person is diagnosed with cancer life is turned upside down – for them and their family.  Fear, isolation, extreme money worries, not knowing where to turn – this is the reality for many.

At Young Lives vs Cancer, we help children, young people and families find the strength to face whatever cancer throws at them. You could be a part of the team making it happen.

The Role 

We are looking for an experienced Social Workers to join our London & South East Team supporting children and young people diagnosed with cancer.

We pride ourselves on delivering the highest quality support tailored to the needs of the children and young people and their families. The work we do is rewarding but also complex and demanding. You will be part of a close-knit Young Lives vs Cancer social work team, working with an established NHS multi-disciplinary team and services in the community.

This role is part home, part site-based. Your contractual base will be both Home and Great Ormond Street Hospital.

This post is subject to an Enhanced Disclosure and Barring Service check.

About You

You will be committed to delivering high quality social work support to promote the best outcomes for the children, young people and families we work with. You will need to be resourceful and resilient. You will have a positive attitude and be willing to embrace difference. As part of the wider Young Lives vs Cancer team you will actively engage with the work of the charity and welcome opportunities to get involved.

You will have:

• A recognised Social Worker qualification and current registration with Social Work England/ Scottish Social Services Council/Social Care Wales/Northern Ireland Social Care Council
• Experience working with children, young people and their families/carers in a social care setting.
• Experience of working in a multi-disciplinary environment, ideally in an NHS setting.
• Sound knowledge of child and young people development.
• An understanding of the impact of serious illness for children, young people and their families.
• Excellent interpersonal skills.

What will I gain?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

If you have applied for this role within the last three months, your previous application has already been considered and you need not apply again.

To arrange an informal chat, please contact Barbara Inglin (Team Manager). 

Interview date: 29th September 2025 Interviews to be held in Central London

#ShowTheSalary

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Enfield VCS in Enfield.

Sounds great, what will I be doing?

In this role, the individual will work as part of a multidisciplinary NHS team—alongside clinicians, social workers, and community partners—to support adults with moderate to severe mental illness. They will hold a caseload of service users, acting as a key point of contact and contributing to care planning, progress monitoring, and discharge support, using the RiO clinical records system. Working collaboratively with service users, they will co-develop person-centred recovery plans that prioritise social goals and community integration. Building strong therapeutic relationships using trauma-informed and strength-based approaches, they will support individuals in achieving personal recovery goals. The role includes helping service users access local resources, attend appointments, and engage in wellbeing activities, peer support, and psychoeducational groups. The individual will promote recovery-focused, jargon-free communication, advocate for co-production and integrated care, and liaise with both statutory and voluntary sector organisations to support effective service navigation. They will attend clinical meetings and community events, representing both Hestia and the Community Mental Health Team, while maintaining accurate, timely documentation of all support activities and risk assessments. Safe and ethical practice is essential, including adherence to safeguarding protocols, health and safety procedures, and quality standards. Ongoing supervision, training, clinical oversight, and participation in annual appraisals will also form part of this role.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have an NVQ Level 4 in Care (or equivalent) or at least two years' experience working in a mental health setting. They will demonstrate a strong understanding of mental health issues, recovery principles, and co-production, along with experience collaborating with professionals, services, and community partners. The candidate should have knowledge of care planning, risk assessment, recovery tools, and relevant legislation such as the Mental Health Act. Excellent communication, relationship-building, and group facilitation skills are essential, as is the ability to work both independently and as part of a team in a fast-paced environment. Proficiency in IT systems, including electronic case management tools, is required. The candidate must be resilient, adaptable, and able to maintain clear professional boundaries, with a strong commitment to person-centred, trauma-informed practice. Desirable qualities include lived experience of mental illness or use of secondary care services, peer support training, knowledge of local community resources, and skills in training, mentoring, report writing, presenting, or speaking additional languages.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We're looking for a proactive and passionate Learning & Development Designer who's ready to make a real impact.

In this exciting role, you'll create modern, engaging learning interventions across a wide range of subject areas helping learners grow, adapt, and thrive. Your focus will be on designing high-quality virtual classroom experiences, but you'll also have the opportunity to explore and implement other innovative learning methods.

This role is full-time and is home-based with some travel throughout England & Wales as required.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

In this role, you'll play a key part in upskilling practitioners who support victims and witnesses of crime, helping them develop the soft skills needed to make a meaningful impact. You'll be at the forefront of modern learning design, applying contemporary thinking and innovative approaches to shape materials that are both practical and powerful. You'll need to be a dynamic learning professional with a strong grasp of learning theory and a flair for designing engaging, outcome-driven content across multiple formats.

If you thrive in a fast-paced environment, have excellent project and time management skills, and are excited by the opportunity to influence change through learning, we'd love to hear from you.

You will;

• Support the scoping of learning needs with L&D colleagues and make recommendations on potential learning interventions.
• Lead on the design and implementation of virtual and in person learning and other interventions (including independent learning resources, handbooks, tools), within a project management framework, working with a range of key stakeholders, ensuring products are designed within scope, delivered on time, within budget and achieve the desired outcome.
• Build strong relationships with key stakeholders across the organisation collating learning needs and providing consultation on effective learning solutions.
• Lead on the continuous improvement of learning across the organisation, using various sources of information, to make recommendations on amendments. Take ownership of courses and conduct scheduled reviews on content and the effectiveness of the intervention.
• Create new ways of learning across the organisation enhancing opportunities such as peer learning, independent learning, on the job learning and virtual communities.

It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner. The post is for 37.5 hours per week and a degree of flexibility is necessary. This role will work from home but will have moderate travel nationally across the organisation.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Vibrance has an exciting opportunity for a Self-Directed Support Coordinator to join our team working in Bromley. You will join us on a part-time (21 hours), permanent basis and in return, you will receive a competitive salary of £24,989 - £27,034 (£14,993 – 16,220 pro rata) per annum, plus benefits.

Vibrance is a registered charity supporting adults with additional needs in London and Essex.

We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.

About the role:

Vibrance Self Directed Support Services provide information, advice and guidance, payroll, and managed account services to enable people to have choice and control over how their health and social care needs are met. You can find out more on our dedicated website

Working with disabled children and adults and older people, you will provide information, advice and guidance to empower people to have choice and control over how their health and social care needs are met, through the use of Direct Payments.

Within this role, you will focus on supporting members of the public to responsibly recruit and employ their own support staff.

You will also work with our local authority and voluntary sector partners to promote the benefits of Self-Directed Support to achieve positive life outcomes.

You will be required to work in the community, and from our local hub in Bromley North.

What we are looking for in our SDS Coordinator:

To be successful in this role you must be able to demonstrate self-motivation, good interpersonal and communication skills with a wide range of people, and the ability to work with accuracy and to deadlines. Experience of disability issues and the social care system (personal or professional) are desirable.

Skills and experience of our ideal Coordinator:

• Enthusiastic, committed fast learner
• Experience of managing a caseload
• Good organisational skills and ability to prioritise
• Attention to detail
• Skilled with Microsoft Office
• Ability to work with sensitive and confidential information
• Experience working to deadlines

In return for your skills, knowledge, and experience, our Coordinator will enjoy:

• A comprehensive training programme covering core skills
• Generous holiday entitlement
• Casual dress code
• Pension scheme
• Rewards and recognition for your service
• AIG Lifeworks Work-life Assistance (24 hours)
• Enhanced Maternity & Paternity Pay
• Flexible Working Options (Subject to service requirements)
• Learning & Development
• Mindful Employer
• Positive about Disability
• DBS online applications paid by Vibrance
• Long Service Awards

To join us as our Coordinator please click apply below – we’d love to hear from you!

Vibrance welcomes applications from all sections of the community including from people with disabilities. As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who satisfy the essential criteria for a job vacancy and consider them on their abilities.

As a Project Coordinator at Mind of the Student, you support the smooth planning and delivery of our mental health programmes in schools and the community. You’ll liaise with schools and our community partners to schedule workshops, manage logistics, and ensure everything runs to time.

You’ll also help track progress, gather feedback, and keep communication clear and consistent across the team.

We’re looking for someone who is highly organised, proactive, and a strong communicator. You’ll be confident building relationships with a wide range of people, from school staff to volunteers, and you’ll take pride in delivering work that is thoughtful, accurate, and on time.

You should be comfortable managing multiple tasks at once, able to stay calm under pressure, and always willing to pitch in where needed. A genuine passion for youth mental health and making a positive impact in schools and local community centres is essential, as is a flexible, can-do attitude and a willingness to learn and grow within a supportive team.

Before applying, please read through our Application Information Pack.

Good luck with your application!

Ivy Rock Partners is proud to be supporting a prestigious and values-led public sector organisation in the search for a Junior Finance Business Partner. This opportunity is to cover an initial 12-month maternity leave and offers the chance to play a vital role in a forward-thinking, socially impactful environment.

You’ll be joining a progressive finance team that prioritises insight, collaboration, and service excellence, helping to build financial capacity and transparency across the organisation.

Why This Role?

This role is perfect for a finance professional who thrives on building strong partnerships and supporting evidence-based decision-making. It’s more than number crunching, it’s about adding value, influencing change, and supporting an organisation that champions inclusion, sustainability, and cultural impact.

Key Responsibilities:

• Deliver financial reporting, budgeting, and forecasting support to key stakeholders.
• Build strong working relationships with non-finance teams to improve financial understanding.
• Provide tailored training and guidance to budget managers on finance processes and tools.
• Analyse and explain key financial variances, trends, and cost drivers.
• Ensure staffing decisions (e.g. new hires, contract changes) are aligned with budgets and policies.
• Maintain accurate coding structures and workflows in the finance systems.
• Collaborate with Finance Business Partners and senior stakeholders to support strategic planning and financial sustainability.

What we are looking for:

• Actively studying or part-qualified accountant (e.g. CIMA, ACCA, ACA) or equivalent experience.
• Proficient in Excel and confident working with finance systems (Agresso experience is a bonus).
• Strong understanding of budgeting, forecasting, and monthly reporting.
• Excellent communication skills, especially in translating financial information for non-finance audiences.
• Ability to work independently, take initiative, and manage priorities.
• A team player who’s aligned with values around equity, inclusion, and continuous improvement.

What’s on Offer:

• Generous pension and holiday benefits (30 days on annual leave not including bank holidays)
• Supportive and inclusive team culture
• Opportunity to work for a mission-led, high-profile public institution

How to Apply

To apply, or for a confidential discussion, please contact Megan Hunter.

Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £17,280
Hours: 22.5 hours/week 
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based  (London) – some evening/weekend work required

Role Purpose:

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.

Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.

Role Responsibilities: 

• Answer incoming calls from victims of hate crime with empathy and professionalism.
   

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
   

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
   

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
   

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
   

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
   

• Maintain strict confidentiality in accordance with data protection and safeguarding policies.
   

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
   

• Participate in supervision, debriefs, team meetings, and reflective practice sessions.
   

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
   

• Contribute to service evaluation and team-wide improvements.
   

• Work as part of a small, supportive team.

Person Specification: 

• Experience in helpline, support work, or similar client-facing roles.
   

• Understanding of hate crime and its impacts, particularly on Muslim communities.
   

• Excellent listening, communication, and note-taking skills.
   

• Ability to manage emotional content and maintain professional boundaries.
   

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.

• Ability to work independently and manage time effectively in a remote/hybrid setting.
   

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.

• Commitment to the values of equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

Seeking a purposeful career change? Start on your transformative journey with the On Purpose Associate Programme, offering a unique opportunity for mid-career professionals to transition into impactful work. This paid, year-long leadership programme is designed for those ready to pivot their professional journey towards creating a regenerative, equitable and just future.

Key info:

• Based in London, UK

• Full-time (4.5 days at placement & one half day training weekly)

• £27,010 per annum salary (pro rata)

• Programme dates: April 2026 - March 2027 (49 weeks)

• Apply by Monday 20th October, 9:00 am (BST).

About On Purpose:

On Purpose is tackling the greatest challenge of our time: transforming our economy from profit to purpose. Our leadership programmes develop people who will play their part in this transformation.

Together, we learn to see a different future and take action towards realising it in the organisations we work in. Our programmes seed a vibrant community who care, inspire, challenge and support one another as we make this transformation a reality.

Programme structure:

Two 6 month placements 

• Through work placements with organisations driving impactful change, you'll gain hands-on experience tackling pressing social and environmental issues 4.5 days of the week. Some of our current partners include Better Society Capital, Save the Children, BAFTA and VISA.

Expert-led learning 

• Our intensive Learning & Development programme involves weekly in-person sessions led by experts from across sectors. This blend of professional training and academic rigour equips you with the skills, knowledge and mindset to lead organisational and systemic change. 

1:1 mentoring & coaching

• Receive support through fortnightly mentoring sessions and quarterly executive coaching, fostering both your personal and professional growth.

Join a supportive, impactful community

• You’ll be part of a tight-knit cohort of 20 Associates, participating in training sessions every Friday afternoon together. You’ll also join the wider On Purpose community, connecting with a global, influential network of impact-driven professionals offering life-long inspiration, collaboration and opportunities.

Benefits:

• Earn a £27.01 k (pro rata) salary - On Purpose stands out by offering a paid learning and training opportunity, saving you significant costs compared to paying for other leadership programmes or MBAs, all the while offering extensive learning and development.

• Develop your ability to make an impact - Equip yourself with the skills and insights needed to drive meaningful change. You’ll join nearly 1000 purpose-driven alumni who are leading transformative change worldwide in all parts of the system, with 92% currently working in the impact sector.

• Unlock purpose-driven career opportunities - Our Associates have moved into a range of sustainability and social impact roles, ranging from CEOs of social enterprises to leadership positions within traditional companies driving change from within. We have a former music label business owner now the CEO of Hubbub, a former Consultant now Director of Impact at B Lab UK and a former civil servant now Climate Lead at Ellen MacArthur Foundation. 

• Standard UK holiday allowance

• A 3-day residential (all expenses paid)

Who we’re looking for:

This programme is ideal for:

• Individuals seeking a career change into the environment and social impact sector.

• Individuals already in the impact sector who want to develop new skills, have the opportunity to work in more commercial organisations, or to join an engaged network of people who share your values and are working toward the same goal. 

Specific sector or industry experience is not important. We’re looking for talented people from diverse industries who have a determination to bring their skills and experience to purpose-driven projects and to driving systemic change. We seek ambitious individuals with:

• A minimum of three years full-time professional experience

• The right to work in the UK for the full duration of the programme

• Fluency in English 

• Office environment experience 

• Skills in project management, stakeholder engagement, adaptability, interpersonal communication, problem-solving, quantitative analysis and strategic thinking.

• Excitement and commitment towards building a career that helps transform our economy from profit to purpose.

Diversity and Inclusion:

We welcome applications from people with diverse backgrounds and experiences and those who are often under-represented in the impact sector, including but not limited to individuals with disabilities and those from diverse ethnic, gender identities, sexualities, religions, and socio-economic backgrounds.

How to apply:

• Register your interest via our website to receive a link to your online application form.

• Closing date for applications: Monday 20th October, 9:00 am (BST).

• Interviews will be held in mid-late November.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Hackney

Sounds great, what will I be doing?

This role involves providing intensive, person-centred support to women in a residential setting. The role includes delivering key sessions, community meetings, and daily contact to assess and monitor individual needs. You will co-produce Support and Safety Plans with residents, focusing on their strengths and goals, and offer advice on safety, domestic abuse, housing, and independent living. Responsibilities also include liaising with statutory bodies on safeguarding matters, supporting move-on accommodation, and promoting empowerment through workshops and social activities. The role follows “The Hestia Approach,” prioritising co-production, recovery, and partnership with service users.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Young Adults Transition Peer Worker to play a pivotal role in our Haringey Volunteer Crisis Service in Haringey.

Sounds great, what will I be doing?

In this role, they will build and maintain therapeutic, person-centred relationships with young adults (18–25) who are transitioning from CAMHS or accessing mental health services for the first time. They will support clients in developing recovery-focused goals, encouraging engagement in services, community life, and personal development, while also providing emotional and practical assistance during this transition. This includes accompanying clients to appointments, meetings, or community activities where additional support is needed. They will work collaboratively with carers, families, and professionals to ensure a holistic, integrated approach to care and sustained community inclusion. The role also involves facilitating access to local community resources and opportunities aligned with clients' interests and wellbeing goals, as well as identifying and helping to develop new partnerships and services that promote mental health and reduce inequalities. They will be responsible for maintaining accurate records of all interactions, support plans, assessments, and outcomes in line with data protection and service standards. Monitoring client wellbeing, addressing emerging risks, and escalating safeguarding or crisis concerns as necessary will also be key responsibilities. Additionally, they will participate in team meetings, supervision, and ongoing training to support professional development and continuous service improvement.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have a GCSE-level education with an NVQ Level 3 or equivalent, and be willing to complete BEH Peer Worker Training and a Wellness at Work plan. A Health or Social Care qualification and ongoing training commitment are desirable. They will have lived experience of mental health challenges and secondary care use, along with supportive life experiences that inspire others. Experience in support roles, teamwork, and knowledge of recovery tools and principles is essential, as is an awareness of issues like stigma and discrimination. Desirable experience includes psychiatric hospital admission, mentoring, working in public or voluntary sectors, cross-organisational collaboration, and knowledge of local mental health services. Strong written, verbal, and non-verbal communication skills are required, along with basic IT proficiency; skills in Microsoft Office or additional languages are a plus. The candidate should be motivated, reliable, flexible, and resilient, with clear professional boundaries.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.