Service manager jobs in Bristol, city of bristol

Do you want to make a real difference to the lives of people affected by kidney disease?

We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the role

We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service. 

Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions. 

Key Responsibilities

• Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team. 
• Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
• Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
• Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes. 
• Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
• Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
• Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.

​About you

We’d love to hear from you if you have:

• Understanding of the workings of NHS patient care pathways.
• Experience of delivering patient support services in a kidney or related health condition environment.
• Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
• The ability to influence, inspire and effectively manage a team.
• Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.

Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.

Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Apply today
If you feel the role is for you we’d love to hear from you.

Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.

CVs submitted without a cover letter will automatically be rejected.

Closing Date: 3rd August (9am)

Provisional Interview Dates:

Ist stage interviews: 7th or 10th August 

2nd stage interviews 18th August

Please note we will be reviewing applications as they come in and may choose to close the advert early.

We look forward to hearing from you.

Job Title: Independent Services Manager

Service: Coram Voice

Salary Range: £19,200 – £20,400 per annum (£32,000 - £34,000 FTE)

Location: Home based

Work Pattern: Part-time, 21 hours (ideally over 3-4 days)

Contract Type: Permanent

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state

We support children and young people from birth to independence, creating a change that lasts a lifetime.

About the Independent Service Manager role

We are looking for an experienced childcare professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).

The role will be responsible for the delivery of this national service managing a group of committed and dedicated Associate Independent Persons, as well as managing the relationships with our commissioning authorities. You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.

We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.

The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures. They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

This post will be home based (with access to our attractive Central London offices for those who wish to do so).

The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Monday 3rd August 2026 at 9am 

Interview Date: Wednesday 12th August 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

2026 Coram Voice - Registered charity no: 1046207

Location: South – Greater London / South East

Home working, with travel to the London office up to once a month and within England as required

Help shape high-quality gambling treatment services at a time of growth and change.

This is an exciting opportunity to lead high-quality gambling treatment services across GamCare’s South region, covering Greater London and the South East.

As Treatment Service Manager, you will provide strategic and operational leadership across a defined service footprint, ensuring services are safe, effective, well governed and focused on improving outcomes for people affected by gambling harms.

You will lead Team Leaders and multidisciplinary teams to deliver clear and consistent treatment pathways, from assessment and allocation through to intervention and aftercare. You will also oversee performance, safeguarding, quality, budgets and contractual outcomes, using data, feedback and lived experience to drive continuous improvement.

A key part of the role will be building strong relationships with commissioners, funders, NHS services, local authorities, VCSE partners and other stakeholders. You will help strengthen referral pathways, improve service integration and build confidence in gambling treatment services across a complex and changing external environment.

About you

We are looking for an experienced service leader with a strong background in health, social care, VCSE, addiction, mental health, substance misuse or another relevant complex needs environment. You will have experience managing multidisciplinary teams, delivering against performance and quality standards, and working within commissioned or partnership-based services.

You will be a confident people manager, able to support and develop Team Leaders while maintaining safe, effective and well-led services. You will bring a sound understanding of safeguarding, governance and risk, along with the ability to use data and insight to inform decisions and improve delivery.

Just as importantly, you will be an excellent communicator and relationship-builder, able to influence across systems and work collaboratively with internal and external partners. Experience of gambling harms is welcome but not essential; what matters most is your ability to lead services, build trust and help shape support that makes a real difference.

Working at GamCare

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Staff Benefits we can offer you:

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service.
• A generous Pension Scheme - we contribute 6% and you contribute 2%.
• Discretionary company sick pay from day one of service.
• Employee Assistance Programme – 24-hour support

Closing date for applications: Wednesday 22nd July 2026 at 23:59.

Interviews will be up to a 2-part process, held in person, from the 27th of July 2026 - details to be confirmed with candidates. 

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience. 

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply. 

Please Note: To support internal development, applications will initially be considered from internal candidates. We may therefore close this vacancy early or prioritise internal applicants where suitable candidates are identified

Job Role: Service Manager – MOTS & SHAP

Salary: £34,505 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Shepton Mallet

Additional information:

• • Participation in an on-call out-of-hours rota.
  • Valid driver's licence and access to your own vehicle (business insurance will be required for work-related travel).
  • Regular travel between services and partner organisations may be required.

About Alongside

Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.

If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!

About the Role

As Service Manager, you'll lead our MOTS (Mendip Off The Streets) & SHAP (Single Homelessness Accommodation Programme) services in Shepton Mallet, providing operational leadership and supporting teams to deliver high-quality, person-centred services for people experiencing homelessness and social exclusion.

You'll be responsible for managing day-to-day service delivery, ensuring contractual and organisational standards are met while creating a positive, supportive environment where both staff and clients can thrive. Working closely with internal colleagues, commissioners and external partners, you'll drive continuous service improvement and ensure positive outcomes for the people we support.

This is an exciting opportunity for an experienced manager who is passionate about leading teams, developing services and making a lasting difference within the local community.

What you'll be doing

• • Lead and manage local teams, providing effective supervision, support and performance management.
  • Oversee the delivery of high-quality, person-centred services that achieve positive outcomes for clients.
  • Ensure services meet contractual requirements, organisational standards, safeguarding responsibilities and agreed KPIs.
  • Build strong relationships with commissioners, partner agencies and local stakeholders to improve opportunities for clients.
  • Manage budgets, performance reporting and operational compliance across the service.
  • Drive continuous service improvements while promoting Alongside's values and a positive team culture.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to undertake other duties that are broadly in line with the responsibilities of the role.

You can view the full job description by clicking here.

What we're looking for

• • Experience managing teams within homelessness, housing, social care or a related support service.
  • Strong leadership, communication and people management skills, with the ability to motivate and develop others.
  • Experience managing service performance, budgets and achieving quality standards and contractual targets.
  • A commitment to delivering person-centred, trauma-informed support and building positive relationships with partners.
  • A full UK driving licence and access to your own vehicle, with flexibility to participate in the on-call rota.

There are many great reasons to join our team!

• • Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan.
  • 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing to 30 days after four years' continuous service.
  • 30% staff discount at our charity shops.
  • A generous and competitive pension scheme.
  • Great opportunities for career development and free monthly training sessions from experienced facilitators.
  • Blue Light Card eligibility, offering discounts on thousands of brands.
  • A supportive culture where staff feedback is valued and regular supervisions are encouraged.
  • Reflective Practice sessions facilitated by external professionals.

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action Plan demonstrating our commitment to creating an inclusive culture. We welcome applications from people of all backgrounds and cultures, particularly those currently underrepresented within our workforce. We also encourage applications from people with lived experience.

We are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you require any reasonable adjustments or additional support during the recruitment process, please let us know. We welcome applications in all formats.

DBS Checks

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will not necessarily prevent employment; each disclosure will be considered fairly and in line with our Data Protection Policy.

Please note: We reserve the right to close this vacancy once a suitable candidate has been identified. Early applications are encouraged.

Digital Service Manager

We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.

Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026

About the Role

mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.

Key responsibilities include:

· Managing complex and high-volume digital services, ensuring excellent user support

· Overseeing escalations, priority cases and rights-based requests including GDPR related matters

· Maintaining policies, processes and governance standards across services

· Managing service risk, reporting and compliance with relevant legislation

· Identifying opportunities to improve user experience and service delivery

· Supporting and developing a User Support Officer and working alongside volunteers

You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.

About You

You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.

You will bring:

· Experience managing user-focused digital services

· Strong understanding of GDPR and information rights requests

· Knowledge or experience of Freedom of Information, media law or online community moderation

· Excellent organisational, problem-solving and communication skills

· Experience improving processes and delivering high-quality services

· The ability to work effectively within a remote and geographically distributed team

You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.

About the Organisation

mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.

The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.

Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.