Service manager jobs in Bristol, city of bristol
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Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Purpose of the role:
The Support Services Manager position will be based at Bristol and the primary purpose will be to oversee Unseen’s frontline team to ensure that the organisation is fulfilling our obligations under the Victim Care contract by ensuring that potential victims of trafficking are safely accommodated and that they are supported to access the services needed in order to begin the process of recovery from their experiences.
Key responsibilities and tasks:
- Ensuring the delivery of support services (in line with contractual, legal and regulatory requirements).
- Collectively managing the frontline staff team.
- Actively promoting best practice in supporting survivors and monitor impact of the services and outcomes for survivors.
- Managing a frontline team to ensure collaboration as support is delivered to vulnerable adults across the Southwest.
To apply:
1. Complete Unseen’s application form for the role, and;
2. Send a copy of your anonymised CV to jobs @ unseenuk. org.
If you are unable to complete the form online, please email jobs @ unseenuk. org or call us and we will send a printable version for you to complete.
Please note: The only information from your application that will be shared with the hiring manager is your personal statement and CV. If you do not complete the application form or do not send a copy of your CV, your application will be considered incomplete and will not be reviewed.
The deadline for applications is 23:59 on 30 August 2026.
Interviews will likely be held during the week of 7 September 2026.
Kindly note, we reserve the right to close the vacancy if we reach the requisite number of applications. If you’re interested in the role, we would encourage you to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you an insight-driven leader with experience of service design and development, CRM systems and data management? Do you enjoy turning evidence into action, building effective processes, and helping organisations maximise their impact? Then join Sported as our Network Services and Data Manager and play a key role in developing and evolving the services, activities, and support we provide to grassroots groups across the UK.
About Us
Sported is a charity that delivers funding, resources, and expert volunteer support to grassroots groups that use sport and physical activity to make a positive difference to people and communities.
Our network of 5000 groups reached over one million people across the UK in 2025–26. Through free support, resources and funding, we help trusted local leaders lower the barriers participation, building stronger, fairer communities and improving health and wellbeing, and opportunities for all.
We are now looking for a Network Services and Data Manager to join us on a full-time, permanent basis, working 37.5 hours per week.
Why Join us?
· A supportive, friendly, engaged team, with a great people first culture
· A salary of £39,393 – £45,020 (dependent on experience)
· 25 days’ holiday per annum plus Bank Holidays
· Two additional wellbeing days per year
· Two paid volunteer days each year
· Up to five days’ paid study leave for self-funded training
· Flexible working arrangements
· A confidential counselling service
· Pension scheme
· Cycle to Work scheme
This role is a fantastic opportunity for a strategic and insight-driven professional with expertise in service design, CRM systems, and data management to join Sported's mission of supporting grassroots groups to create lasting change in their communities.
Here you will have the opportunity to provide leadership to a function with significant potential for growth and development. You'll be instrumental in embedding best practice across service design, establishing robust processes, enhancing data capability, and creating a culture of evidence-based decision-making.
The successful candidate will drive continuous improvement, helping to establish a high-performing, strategically focused function that maximises impact across the organisation.
The Opportunity
This is more than a data role
You'll lead the development of Sported's services, CRM systems, and data strategy, ensuring our decisions, processes, and offer to grassroots groups are driven by insight and evidence.
Working closely with colleagues across the organisation, you'll champion innovation, improve how we use data, and help create exceptional experiences for the grassroots groups we serve.
If you're excited by the opportunity to shape strategy, lead change and maximise social impact, we'd love to hear from you.
About You
• An excellent communicator, able to build positive working relationships with the wider team.
• An effective influencer, able to drive change and embed new ways of working across the organisation.
• A self-starter, able to work independently and under your own initiative.
• A curious mind, able to ask questions and pursue answers.
• A critical thinker, able to assess existing approaches and imagine new ways of working.
• A passion for making a difference to marginalised communities and people.
Please see the job pack, where you’ll find details of roles and responsibilities, and required skills and experience.
The closing date for this role is Midnight on 20th August
Sported is an equal opportunities employer, and we warmly welcome applications from people of all backgrounds. We particularly encourage applications from ethnically diverse, LGBTQ+ and disabled communities, as well as people with lived experience of tackling inequalities, because we value the insight and strength that diverse voices bring to creating meaningful change.
We want you to feel comfortable and supported throughout the recruitment process. If there is anything we can do to help make the process more accessible for you, please let us know.
We want every candidate to have the best opportunity to showcase their skills. That's why we use a anonymous recruitment process and provide interview questions in advance, supporting a fair, transparent and inclusive selection process.
If you wish to apply, please provide an up to date CV, together with a cover letter detailing how you meet the criteria shown in the person specification. You can use experiences gained from work, volunteering and life experiences. We will not consider applications without these two documents. We also ask you to complete an equal opportunities monitoring form, this is not compulsory but we use the anonymous data to help us improve our recruitment practices and ensure our approach reaches a diverse audience.
Registered Charity
21 - 50
Sported is the UK's leading grassroots sports charity. We transform lives and strengthen communities by helping them unleash the power of sport.
The client requests no contact from agencies or media sales.