Service manager jobs in Bristol, city of bristol
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Wiltshire Citizens Advice is looking for motivated and collaborative people to help shape and develop our advice services during an exciting period of growth and change.
We are recruiting up to 1.5 FTE Service Managers to lead different parts of our service portfolio. Rather than recruiting to fixed roles, we are looking to appoint people with complementary strengths and shape responsibilities around the experience of successful candidates.
We welcome applications from both experienced managers and people looking to take the next step in their career who can demonstrate leadership capability, initiative and a commitment to high quality services.
We are particularly interested in candidates with experience in one or more of the following areas:
Outreach and Partnership Development
You may have experience developing community services, building partnerships or improving access for local communities. This part of the role focuses on outreach delivery, stakeholder engagement and strengthening relationships across Wiltshire.
A technical advice background is not essential for this portfolio.
Casework and Debt Services
You may have experience managing advice or casework services, particularly within debt or specialist advice. This part of the role focuses on service quality, performance, staff support and continuous improvement.
Experience within advice services and/or debt advice would be highly desirable for this portfolio.
About you
We are looking for people who:
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Have experience coordinating services, projects, people or operational activity.
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Can build positive working relationships with colleagues and external partners.
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Are organised, adaptable and able to manage competing priorities.
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Have the confidence to support improvement and contribute ideas.
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Are committed to delivering accessible, high-quality services.
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Share the values and aims of the Citizens Advice service.
Previous management experience is welcome but not essential if you can demonstrate the skills and potential to succeed in the role.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Families Out Loud
Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgemental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.
About the role
We are seeking an experienced Service Manager, who is either BACP (or similar) registered, to join the team. Working closely with the Board of Trustees, you will manage our client services and counselling support team, whilst maintaining a small caseload.
This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and future success.
Key responsibilities
·Manage the full client journey, from initial enquiry to end of support
·Lead and support a team of freelance counsellors (supervision, coordination, oversight, wellbeing awareness)
·Maintain a small client caseload as agreed with trustees
·Ensure safeguarding concerns are managed appropriately and in line with policy
·Oversee use of practice management systems (clinical and administrative)
·Ensure accurate, secure and GDPR-compliant record keeping
·Provide a monthly service report (activity, KPIs and administrative)
·Review and authorise counsellor timesheets and invoices
·Contribute to the ongoing development and improvement of the service
What we’re looking for
·A minimum of 5 years’ counselling experience
·A minimum of 2 years’ management, supervisory or service leadership experience
·BACP registered (or equivalent professional body)
·Strong understanding of safeguarding and working with vulnerable individuals/ families
·Excellent interpersonal skills and ability to build trust quickly
·Strong time management and organisation skills
·Ability to manage multiple priorities in a flexible, part-time role
·Understanding of the impact of addiction on families
Registered Charity
11 - 20
Families Out Loud is a Wiltshire charity working with families challenged by someone else’s addiction, supporting them to bravely build a better life.