Service manager jobs in cardiff bay, cardiff

We are seeking a creative and articulate Communications Officer to manage communications, including newsletters, website content and social media with a wide range audiences. 

Location: Remote (UK-based) 
Contract: Part-time, 7.5 hours per week 
Salary: £27.5k per annum pro rata 

About Us 
Gulab Sorkh Foundation (GSF) is an independent charity supporting former members of the Afghan security forces and their families, who have come to the UK under the Government’s Afghan Relocation and Assistance Policy (ARAP). Our mission is to help these individuals rebuild their lives, access support, and integrate fully into British society. 

We have recently been awarded new funding under the Communities for Afghans (CfA) Phase 2 programme. This funding allows us to expand our work supporting Afghan families through Sponsor Groups, which is why we are growing our team to ensure we can provide high-quality support to all participants. 

About the Role 
You will manage communications with Sponsor Groups, funders, and the wider community. This includes creating newsletters, maintaining website content, managing social media, and responding to media and public enquiries. You will also moderate online community platforms and ensure knowledge sharing within the Sponsor Group network. 

We are looking for someone who is creative, highly organised, and able to communicate effectively with a range of audiences. 

How to Apply 

Please upload a CV and cover letter by the closing date. In your cover letter, you must explain how you meet every one of the essential criteria in the person specification. Applications that do not address the essential criteria may not be considered. 

Gulab Sorkh Foundation (GSF) supports a diverse range of beneficiaries within the Afghan armed forces community. We know that diversity within our team strengthens our work, and we are proud to be an equal opportunities employer. We welcome applications from all backgrounds, perspectives, and experiences, especially those with lived experience of immigration. 

Research shows that some people do not apply unless they meet 100% of the criteria. If this is you, please consider applying anyway; your skills and perspective could be exactly what we need. 

A Disclosure and Barring Service (DBS) check will be required for successful candidates. We cannot sponsor visas, so all applicants must have the right to work in the UK. 

We may close the vacancy early if we receive enough strong applications. 

Team: Community Operations 

Location: South Wales

Work pattern: 35 hours per week, 9am-5om, Monday to Friday with some weekend work
and flexibility required

Salary: Up to £30,809.83 per year

Contract: Permanent

This role requires an enhanced DBS check (including the Children's Barred List).

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Regional Volunteer Team Leader:

• provide high level volunteer management within a designated geographical area
• recruit, induct, train and provide ongoing support to teams of diverse volunteers
• ensure that volunteering best practice standards are applied to all aspects of volunteer management

About the Field Operations team:

• the community operations team is responsible for supporting our volunteers in centres and branches to work towards our strategy – All for Cats.
• our centres and branches care for thousands of cats each year until they are able to find a loving new home.
• the team consists of an Operations Manager, Branch Development Manager, Centre Manager, Cat Welfare Advisor and wider community operations team

What we’re looking for in our Regional Volunteer Team Leader:

• ability to multi-task and work on own initiative, accurately and under pressure
• ability to build strong relationships and work as a team in a collaborative way
• positive attitude
• flexible and adaptable
• experience of supervising employees and volunteers

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 15 October

Interview date: 29, 30 and 31 October 2025

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. virtual interview on Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Rosa is on the lookout for someone dynamic, organised, and dedicated to step into this key role within our small and committed team.

We’re looking for someone who is confident managing day-to-day finances and admin with the skills and curiosity to support our systems. This is a home-based, varied and hands-on role, ideal for someone who loves making things run smoothly behind the scenes and takes pride in getting the details right.

If you are motivated, eager to learn, and excited about helping a mission-driven organisation stay organised and efficient—we would love to hear from you.

Responsibilities

This role is a broad role, covering finance administration, systems administration as well as supporting in a wide variety of tasks across the organisation’s work.

Key tasks

Finance

• Manage day to day finances using Xero, ensuring payments are made as scheduled
• Perform all day-to-day bookkeeping duties using Xero and Excel
• Maintain all necessary accounting records including invoices, expenses, payments and transactions
• Ensure payments are made as scheduled and processed through the bank
• Review and maintain supplier records, (including subscriptions, memberships, insurance etc.) 
• Maintain accurate financial information regarding donations and grants, including sources of donations and Gift Aid
• Assist with Annual Reports and Accounts process and with annual audit process

Systems administration

• Act as main point of contact for our IT support provider and main systems administrator on our databases (Beacon) and project management tool – no prior experience of these systems is required but you must have a willingness to learn.
• Act as GDPR officer, ensuring data retention and GDPR compliance across the organisation.
• Maintain and update records and processes on project management software.
• Maintain an effective filing and data management system for the organisation across Microsoft SharePoint
• Induct and train staff on new systems and processes.

HR support

• Coordinate the recruitment and induction of staff and contractors.
• Maintain Rosa’s staff handbook, ensuring agreed changes are implemented.
• Lead on Health and Safety compliance across the organisation
• Assist in the policy development and policy review schedule.

Governance support

• Service quarterly Board of Trustee meetings, including collating and formatting of papers
• Maintain accurate Trustee records
• Manage information relating to the Charity, including legal documentation required by external bodies

Grant Administration support

• Process funding awards, including processing payments
• Updating and reconciling grants database with financial management system and 360 giving data
• Undertake regular database cleaning ensuring data is stored correctly.

Philanthropy and Partnerships support

• Assist in the organisation of events
• Support in the transition to a new fundraising database
• Support the recording and reconciliation of donations on the fundraising database, ensuring records are maintained and up to date

How to apply

To apply please download the Job Pack below and follow the instructions to apply via our on-line application form.

Please note, for the link to the application to work, you will need to download the pack.

We are recruiting a Suicide Prevention Officer to facilitate the development, sale and delivery of high quality and impactful training and education programmes, upskilling individuals and organisations in suicide prevention.

What you will do:

• Facilitate in-person and online training sessions, ensuring interactive and impactful learning experiences.
• Develop and promote PAPYRUS’s training offer, tailoring to stakeholder needs and securing sales.
• Build relationships and partnerships to expand our reach and influence.
• Support the creation of e-learning and digital training resources.
• Prepare stakeholders for, and debrief them after, suicide interventions.
• Stay informed of best practice and national strategy, contribute to campaigns, and represent PAPYRUS in the media and at events.
• Champion safeguarding, health and safety, and equality across all activity.

To be successful in this role you will have:

• A degree or professional qualification in a relevant field such as Education, Counselling, Training, Psychology, Community Development or Youth Work.
• A recognised training qualification or willingness to work towards one.
• Experience in delivering and developing training programmes and community-based projects.
• Ability to manage sensitive conversations and facilitate learning in emotionally complex areas.
• Strong relationship-building, presentation and time management skills.
• Professional curiosity, resilience, and a commitment to safeguarding.
• Confidence in working independently and remotely, with ability to travel as required.

Please visit the careers site for the full job description and person specification for the role.

Salary: £31,537 per annum (Scale SCP 18), progressing by increments to £34,434 per annum (Scale SCP 23)

Hours: 36 hours per week  

Location: Home-based, with regular travel across the Yorkshire and Humber area must live within the required area due to regular travel across the region.

Contract: Fixed Term Contract for 18 months

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.

Closing date: 26th October 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Location: Either Hybrid in one of our hubs (Madagascar, Bali- Indonesia, Zanzibar-Tanzania, Mombasa-Kenya, Dakar-Senegal or Belize), or remote within countries where Blue Ventures has administrative capacity or any other location.

Closing date for applications: Wednesday,22 October 2025, 11:59 P.M. BST.

Start date: As soon as possible 

Contract duration: Permanent

Remuneration: £29,993 - £33,197 gross per annum (UK national band); £31,653 - £34,529 gross per annum (London, UK); IDR 130,625, 635 - IDR 156,257,320 gross per annum (Indonesia); KES 1,306,953 - KES 1,481,724 gross per annum (Kenya); TZS 18,887,152 - 24,430,227 gross per annum (Tanzania) ; MGA 16,349,712 - MGA 20,185,548 gross per annum (Madagascar); XOF 8,455,876- XOF 9,819115 gross per annum (Senegal), BZD 29,732-32,397 (Senegal), USD 50,564-54,030 (United States). 

We rebuild tropical fisheries with coastal communities

Blue Ventures is a marine conservation organisation that puts people first. We support coastal fishers in remote and rural communities to rebuild fisheries, restore ocean life and build lasting pathways to prosperity. Our work began two decades ago in Madagascar’s remote coastal communities and is growing globally.

Across a dozen countries, we’re partnering with traditional fishers and community organisations to design, scale, strengthen and sustain fisheries management and conservation at the community level. We bring partners together in networks to advocate for reform and share tools and best practices to support fishing communities across the globe. 

Summary job description

We are currently recruiting an Advocacy Officer to support our global advocacy work. The position will provide a broad range of support to the advocacy team, with a focus on ensuring the efficient delivery of the Transform Bottom Trawling Coalition’s dedicated grant mechanism. The grants programme supports campaigns around the world working to address the destructive impact of industrial bottom trawling, with a focus on small-scale fisher-led organisations in low- and middle-income countries. This is an exciting opportunity to work at the intersection of marine conservation, human rights, and policy advocacy, contributing to inclusive and impactful campaigns that promote the rights and recognition of small-scale fishing communities.

Reporting to the Campaigns Manager, this is a full-time role with occasional travel to work closely with colleagues and partners. The successful candidate will be a motivated, proactive and highly organised individual with a track record of project management, as well as exceptional written communication. Assessment of applications will include candidates’ alignment with BV’s core values and mission to support human rights-based approaches to marine conservation and fisheries management. You will thrive in environments that are collegiate and ambitious, and be able to demonstrate experience of working independently and solving complex problems in challenging situations.

Join our team as a Ruby Developer helping us to support teachers, champion great teaching and raise the status of the profession by managing our membership platform and working with our Head of Data and Digital to transition to a Salesforce-centred management system.

Unfortunately we are unable to consider applicants based outside of the UK at this time.

For an audio description of this role and the full application pack, please visit our website.

Job Title: Ruby Developer

Reports To: Head of Data and Digital

Salary: up to £450 per day (inclusive of VAT if applicable)

Contract: Part-time, fixed-term until 31st August 2026 (potential of extension, depending on business need)

Hours: 7 hours per week

Based: Home-based. Our team work from across the country and we are happy to support remote working with the option to come into the London office (WC1) for occasional meetings

Start date: November 2025

Deadline and interview: Applications will close on Sunday 19th October 2025.
Competency-based interviews will be held on Monday 3rd November but we will be reviewing applications on a rolling basis so we may interview as soon as a suitable candidate is identified.

Application: Please apply here by uploading your CV and cover letter. Please use the guidance when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage​.

The Organisation

The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

Our activities mainly focus on four key areas:

• membership
• teacher CPD and accreditation
• research, policy and events
• online and print resources

Since opening membership in 2017, we have grown rapidly. In total our work reaches over 40,000 teachers and more than 3 million young people. In 2020 we published reports ‘Education in Times of Crisis’ around the impact of lockdown; in 2021 we won the Memcom award for ‘Best magazine for a Professional Association or Membership Organisation’; in 2024 we published the working paper ‘Teacher professionalism report’. To date over 600 teachers have been celebrated at Graduation ceremonies for our Chartered Teacher Status pathways. We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status, and providing meaningful professional learning opportunities for the teaching profession. This role will support our transition from our in-house management platform to Salesforce.

The Opportunity

Our Membership Platform supports the College membership functions to make a difference to the lives of over 3.6 million children taught by our members. It is used to track, manage and support our members to access their benefits.

We are recruiting a Ruby Developer within the Service Operations team to manage our membership platform and provide support to users who access it. During the contract you will:

• Monitor and resolve any issues arising with the platform.
• Manage and maintain the platform so it remains operational. 
• Work closely with the Head of Data and Digital to successfully transform and move the current data and services to a new platform built on Salesforce.
• Support membership operations with reporting, payment and refund requests.

This would be an ideal opportunity to work on a project to move our data and processes from a Ruby platform to Salesforce which will move the College’s processes forward to ensure a strong future. In this role you will: 

• have autonomy for maintaining and managing our existing membership platform;
• work collaboratively with many of the team across the business, supporting recruitment and retention of our members; and
• help to grow the professional membership organisation for the teaching profession and be  part of the team driving the organisation forward at an exciting time for the future of the College.

Platform Management and Maintenance

Most of the time, you will be managing the membership platform, fixing any bugs, keeping the server up to date, ensuring stability, and providing reports to various stakeholders within the College.  You will also provide support to the membership team with refund requests through GoCardless and Stripe.

Data and Process Transition

You will spend some of your time working with the Head of Data and Digital to move all relevant membership data and processes over to Salesforce.  This will entail preparing data in the correct format and providing support to move automated processes over to the new system.

About You

You do not need to have expertise in absolutely all areas, let us decide! We are committed to creating a diverse and inclusive environment and encourage you to apply. We’re looking for someone that is motivated by our vision. Systems you would be using include Ruby, Heroku, Salesforce, Stripe (including the API) and GoCardless. 

Skills and experience

Essential

• Proficiency in Ruby and Ruby on Rails, with 3+ years of experience and with a total of 8+ years in professional software development
• Experience of using Postgres databases 
• Technical expertise in platform hosting, integration and upgrades
• Solid experience in CSS using SASS
• Experience of Git development CI

Desirable

• Experience of using Salesforce 
• Experience of Using the Stripe API and GoCardless API
• Experience of using Heroku to manage servers and deployment

As well as technical requirements, we are looking for people who: 

• have a systematic and analytical approach to problem-solving and technical troubleshooting;
• have the ability to work independently to troubleshoot and resolve problems;
• can work collaboratively with team members to bring about constructive changes and processes;
• ability to explain technical issues to non-technical people.

Why Us?

As an organisation, we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values, which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: 

• Flexible working: responsive management, flexible hours, hybrid or fully remote working 
• Professional development, including formal and informal training and support 
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction 

Diversity and inclusion at the Chartered College 

As a growing organisation, we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values 
• Maintaining an annual EDI action plan - led by the internal team. 

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process
• All interviews are conducted via Zoom and the use of camera is optional.

If you require any adjustments in order to proceed with an application, including an audio version of this application pack, please make a request as per the application pack.

For more information about joining the Chartered College, please watch this short video from Dame Alison Peacock (CEO).

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK.

We are an employer committed to the safeguarding of children and young people.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

​Brief role description

The Employment Advisor (Community) South West and South Wales will support the following individuals in sourcing employment, training, vocational and/or educational opportunities:

• Early Service Leavers (ESLs) registered on CTP FHP
• Med Discharge requiring additional employment support.
• “At Risk”2 Employment Support Programme (ESP) Service Leavers (SLs).
• “At Risk” Core Resettlement Programme (CRP) Service Leavers (SLs).

The Employment Advisor (Community) South West and South Wales will do this by providing employment & job finding support, access to wider support agencies and, when required, individual needs assessments.

Interested? Want to know more about the Charity?  checkout our website

Eager to know more about the role?​ Have a look at the Job Description attached.

What’s in it for you? ​Check out our Benefits.

Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Friday, 10 October 2025.

Got questions about the role? Get in touch with the People Team

​

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

The role is for a skilled fundraiser with experience in delivering multi-channel campaigns to drive income and engagement. In this role, you will:

• Lead campaigns across digital (paid social, PPC, email, lead generation), direct mail, and telemarketing.

• Manage cash and regular giving programmes end-to-end, from creative development and testing to monitoring KPIs and presenting results.

• Develop supporter journeys and communications to strengthen long-term relationships.

• Collaborate with agencies and internal teams, ensuring effective delivery and compelling content.

• Ensure compliance with GDPR, data protection, and fundraising regulations.

What we’re looking for:

• Proven experience in digital and multi-channel fundraising or marketing.

• Strong project management and stakeholder coordination skills.

• Confidence in managing agencies and digital platforms (e.g. Facebook Ads Manager, Google Ads).

• Excellent communication, creative, analytical, and time-management skills.

Having adopted a new and ambitious strategy, and embarked on a period of transformational change, Two Saints are now looking to ensure they are in the strongest position to deliver their vision in what are difficult times. This vision is ‘to be a safety net for people in tough times and the springboard to a brighter future.’ The organisation delivers a full range of services to clients across Hampshire, Dorset, Berkshire and the Isle of Wight, and the role of the Two Saints Board is to guide, direct and challenge the plans and strategic decisions relating to these services.

So we’re looking for people who can help Two Saints deliver their vision, with  a background and experience in either:

• Asset management, perhaps with experience of the net-zero agenda
• Supported housing services or social care

We’re interested in hearing from talented people who may be looking for their first governance role, and you may have had lived experience.

If you’re interested in what Two Saints do and feel you can make a contribution, we’d like to hear from you so take a look at the candidate pack here https://bit.ly/45U1yDX.

Are you passionate about improving services for children and young people with special educational needs and disabilities (SEND) in Ealing? The Ealing Parent Carer Forum (EPCF) is seeking a committed, values-led Lead Executive to lead our charity at an exciting time of growth and local influence.

EPCF is a parent-led charity representing the views and experiences of families with SEND in the London Borough of Ealing, working in partnership with Ealing Council, local health services, and community organisations to improve outcomes and influence positive change.

First Give inspires young people to make a difference to causes they care about. We work in partnership with secondary schools, providing a scheme of work that guides an entire year group of students to engage with local charities and causes, and then carry out social action (fundraising, raising awareness, campaigning, volunteering) in support of them.

At the end of each programme, a celebratory School Final is held, where groups representing each class deliver presentations about their projects - with one group winning a First Give grant of £1,000 for their chosen charity.

Our vision is of motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Programme Delivery Officer role

We are seeking a motivated and enthusiastic candidate to join our Programmes Team as a Programme Delivery Officer. PDOs are responsible for supporting and coordinating the delivery of First Give in up to 50 schools, ensuring smooth running of the programme, providing guidance and troubleshooting for the Lead Teachers.

The role is home-based, in Yorkshire, with regular travel to schools across the county and occasional forays to schools in the North-West. Several times a year travel will be required to London, where our office is based.

• Contract: 18-month FTC
• Salary: £26,840
• Location: Home-based, with travel as required
• Reporting to: Programme Manager

Key responsibilities

• Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
  • an introductory Programme Call with the Lead teacher;
  • delivering a briefing to class teachers;
  • troubleshooting via phone and email;
  • booking in First Give facilitated sessions
• Ensure all programmes are delivering all core elements of the First Give programme
• Update and monitor Salesforce to track programme delivery
• Liaise with freelance facilitators to ensure events at schools are effectively staffed
• Deliver Launch Assemblies, Workshops and First Give Finals in partner schools
• Collect data for monitoring (student surveys, teacher surveys, identifying potential stories of impact, writing programme reports)
• Ensure prompt delivery of any programme resources required by schools (including Coursebooks and other physical resources)
• Support in the collection and distribution of comms via social media, newsletters and other formats to raise awareness of First Give’s work
• Support with wider team projects as and when is necessary

This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change
• Experience developing strong relationships with remote and external stakeholders
• Experience managing and supporting a large caseload of “client” relationships
• Experience delivering lessons, workshops or other sessions with young people
• Superb organisation and prioritisation skills
• Strong presentation and public speaking skills
• Strong facilitation and workshop skills
• Excellent communication skills (both written and verbal)
• Excellent attention to detail
• Willingness to travel around Yorkshire and beyond as required, with a clean and current driving licence
• Proactive, independent worker able to work well alone and as part of a team

Desirable

• Experience of working in a remote, decentralised team
• Experience in a customer service role
• Experience of working in the secondary education sector/with teachers
• Experience of using Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• 25 days of annual leave plus bank holidays, excluding bank holidays.
• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• Generous training and professional development budget, with regular training offered through the Pears Foundation.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Team socials throughout the year.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. By fostering a diverse and inclusive culture, we will empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process 

Please fill out the Microsoft form by clicking the 'Redirect to recruiter' button. The form includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form as signposted (this will not be linked to your application). 

• Application closes: Sunday 12th October 9pm
• Interviews: Tuesday 28th October
• Start date: January 2026

We have an exciting opportunity for a Case Management System Co-Ordinator to join the national services as part of the technology teamworking 37.5hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Cardiff and is Home Based.

As a Case Management System Co-Ordinator you will be:

• Managing , design, and develop comprehensive learning materials related to the Case Management System (CMS) for national employees and volunteers.
• The role involves delivering professional learning solutions via various blended learning channels and ensuring that training aligns with ongoing product development.
• This position also includes line management of the CMS trainer, supervising CMS champions and super users, delivering training sessions, and overseeing the CMS induction process to ensure data quality and compliance.
• The job entails maintaining the Change Management log, capturing and producing user stories, and ensuring approved changes are tested and completed efficiently.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

Are you a visionary leader with a passion for volunteer supported services? Do you thrive in dynamic environments and want to make a real difference in the lives of witnesses and onboarding a diverse team of volunteers?

Victim Support is seeking an inspiring leader to join our Witness Service Mobilisation Team as the Head of Volunteering - Witness Service. In this pivotal fixed term role, you will lead the strategic development and operational delivery of the volunteering workstream during the Witness Service mobilisation, ensuring a diverse, skilled, and engaged volunteer workforce that enhances Witness Service delivery. You will develop and implement a volunteering strategy, update operational frameworks, manage risks, and champion diversity and equity goals. You'll also be responsible for engaging volunteers through the transition of the Witness Service, designing recruitment and onboarding strategies, and raising the profile of volunteers both internally and externally.

The role is full-time, flexible working available, fixed term until 31 March 2026.

What We Offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

The role involves working with sensitive and potentially traumatic subject matter and Occasional travel to attend meetings will be required.

As Witness Service Head of Volunteering, you will:

• Create and deliver a Witness Service mobilisation plan delivering the mobilisation project outcomes within the Witness Service volunteering strand.
• Develop and implement a volunteering strategy aligned to organisational and mobilisation priorities inclusive of diversity and equity goals.
• Update operational frameworks and formal volunteer policies.
• Manage risks and issues related to volunteering.
• Communicate and engage with volunteers regarding the transition to Victim Support.
• Design and implement recruitment and onboarding strategies reflecting community diversity.
• Lead and manage the volunteering mobilisation team, providing strategic direction, coaching, and development.
• Collaborate with senior leaders and operational teams to embed volunteering into service delivery and organisational culture.
• Provide expert leadership and advice on volunteer management practices, policies, and systems.
• Represent the Witness Service Mobilisation externally to promote volunteering and build strategic partnerships.
• Oversee volunteer engagement initiatives, including recognition programmes and forums.
• Provide regular reports to governance boards and senior leadership teams on progress, challenges, and volunteer metrics (recruitment, retention, training completion)

You will need:

• Proven experience in developing volunteer strategies
• Experience in data analysis and impact reporting
• Expertise in designing and delivering diverse volunteer management, systems and policies
• Strong leadership and stakeholder management skills
• Budget management and financial accountability
• Knowledge of the funding landscapes, and regulatory frameworks
• Emotional intelligence, empathy, and the ability to influence and inspire

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

• Shortlisting 06-10-25.

• Applicants will need to be available for interview on 13-10-25

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Job purpose

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.

Scope of role

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training

Key Responsibilities

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Contribute to team

Essential Criteria:

Experience and Skills:

• Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
• Minimum 2 years f debt advice experience
• Proven record of good quality debt advice
• Provided casework support
• Experience in a client-facing service envirnment
• CMS experience (Advice Pr preferable)
• Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams

Communication and Interpersonal Skills:

• Clear communication skills and a strong command of the English language, oral and written
• Ability to communicate with internal and external stakeholders
• Advocacy skills
• Ability to remain non-judgmental
• Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community

Personal Attributes:

• Ability to work as part of a team and be open to receiving feedback and learning from others
• Ability to give and receive feedback objectively and sensitively
• Custmer-focused attitude and a commitment to delivering exceptional service
• Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
• Ability to think outside the box and be open to new challenges

Commitment:

• A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!