Job Title: Deputy Service Manager

Location: Lambeth, London

Salary: £33,720 per Annum

Contract type: Permanent

Hours: Full Time, 37.5 hours per week

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Responsibilities

We are recruiting for the Gaia Centre Deputy Service Manager to join our management team in Lambeth to ensure smooth running of high quality service to support girls and women against domestic violence, the role involves working closely with people experiencing forms of gender based violence that are escaping domestic violence.

You will also assist the domestic violence services manager in the delivery and development of high quality independent advocacy, outreach, peer mentors and early intervention services for victims escaping gender based violence.

Essential Skills or Experience

You must have experience of providing direct emotional and practical support, and of managing case work. In addition you must have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting. A recognised social work, housing or management qualification would be desirable.

The post holder will manage a team of specialist Early Intervention staff and carry a very small caseload of complex cases when necessary. As a member of the management team, the post holder will be required to participate in an out-of-hours management service.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervision for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: Monday 1st November 2021 at 09:00am

Interview Date: Tuesday 9th November 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Job Title: Deputy Service Manager

Location: Kingston, London

Salary: £33,720 per Annum

Contract type: Permanent

Hours: Full Time, 37.5 hours per week

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

We are recruiting for a Deputy Service Manager to join our team in Kingston, the role involves working closely with people experiencing forms of gender based violence that are escaping domestic violence.

You will also assist the domestic violence services manager in the delivery and development of high quality independent advocacy, outreach, peer mentors and early intervention services for victims escaping gender based violence.

You must have experience of providing direct emotional and practical support, and of managing case work. In addition you must have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting. A recognised social work, housing or management qualification would be desirable.

The post holder will manage a team of Refuge Workers and carry a very small caseload of complex cases when necessary. As a member of the management team, the post holder will be required to participate in an out-of-hours management service.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervision for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: Friday 5th November 2021 at 09:00am

Interview Date: Monday 15th November 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Are you a membership retention specialist? We are working with this established membership organisation to recruit this key role.

You will lead in managing an effective and smooth-running team, providing excellent customer service and a key part of the role will be to develop and implement new processes to streamline and improve the Fellowship experience.

The Role
Ensure a customer-focused integrated service is offered to Fellows
Contribute to the development of the Fellowship offer, journey and
experience
Contribute to the creation and delivery of the Fellowship and retention
strategy, liaising with the Head of Fellowship Development and Services.
Manage the Fellowship Services administrative, and fellowship finance
functions
Line manage the team
Foster collaboration across the charity as part of the multidisciplinary teams
Managing mailings to Fellows including the renewals/reminders, working with
colleagues on content and timing to ensure the best user journey/experience.
Manage the Fellowship department relationship with the mailing house
Manage the annual membership renewal process in line with the strategy

The Candidate
Experience in the membership sector
Experience of using a database software
Experience in customer service, including responding to a range of queries and varying complaints
Experience of using salesforce or an equivalent CRM system
Experience in supervising the process of awarding small grants
Effective line management, supporting and motivating a team to perform at a high level
A strong knowledge and understanding of CRM systems
Knowledge of the membership sector and user journey

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People and Families hub works with those in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Services support people no matter what their situation – and have demonstrated a high success rate.

Job Description

This exciting role has responsibility for the strategic development and operational management of Catch22’s Young People and Families contracts in the London Borough of Merton. Our current service contracts consist of:

Catch22 Merton Risk & Resilience Service - an integrated service focussed on mitigating risk and promoting resilience in young people. The services encompass the following elements: Substance Misuse Treatment and Prevention, Child Exploitation and Missing from Home interventions and wrap around support for professionals

The Wimbledon Foundation Counselling Service – a school based counselling service aimed at Children and Young People (aged 11 – 16 years), who have been identified as requiring a 1:1 intervention for a range of emotional health issues and/or as part of dealing with the impact of their parents/siblings substance misuse. 

Some of your day-to-day tasks will be:

· To lead and ensure the delivery of high-quality services that meet all targets, standards and KPIs and to take prompt action to address any areas of underperformance.

· To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.  To manage their health, safety and wellbeing.

· To promote and embed Catch22’s vision and values in local service delivery

· To ensure that all safeguarding processes are followed, and that staff are clear that safeguarding is everyone’s responsibility

· To work with and build effective relationships with internal and external stakeholders including Strategic Partners, Commissioners, Government Agencies to promote Catch22 and seek opportunities to collaborate.

This post will involve travel across the borough, and occasional evening and weekend working.

The closing date for this post is 5th November 2021.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

It is an exciting time to join the Fundraising team at Crisis as we build on growth of recent years and prepare for a data and digital transformation that will enable us to deliver exciting new experiences for our many loyal supporters. Due to the current post holder retiring after many years in the role, we are now looking to bring in a new Supporter Services Planning Manager, as we look to build on the success of the Fundraising team at Crisis.

About the role
As Supporter Services Planning Manager, you will be responsible for our Supporter Care activity across both internal and external resources. Internally, you will oversee our Supporter Care team, supporting them to develop systems, processes and technology to meet the changing needs of our supporters. Alongside this, you will also oversee a strategic approach to maximising income through Gift Aid.
Externally, you will be responsible for the relationships with our fulfilment suppliers, maintaining and developing SLAs, monitoring KPIs and ensuring the highest possible standards of care is delivered in line with Crisis’ values.

About you
To be successful in this role you will be passionate about delivering outstanding supporter care across multiple touchpoints. You will have experience of managing external suppliers and response handling agencies, as well as an ability to work across multiple internal teams and departments to coordinate fulfilment activity and deliver outstanding experiences for our supporters. You will be an excellent planner and have experience of managing a £1m+ budget and the associated forecasting, reporting requirements.

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 31st October 2021 (at 23:59)
Interviews will be held week commencing 8th November 2021
 

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

Registered Charity Numbers: E&W1082947, SC040094

Are you looking for a role where you can lead a team who support people to rebuild their lives?

About the role

Housing First is an innovating approach to supporting the most, excluded and hard to reach clients. It focuses on finding housing first; and then addressing the issues that have contributed to an individual’s homelessness.

The Westminster Housing First service aims to support hard to reach clients with complex needs; by sourcing independent tenancies and providing intensive support into long term accommodation. By adopting a flexible, creative and personalised approach, the service aims to support individuals to manage their tenancies in the community and rebuild their lives. We are looking for a Service Manager who will:

• Have overall responsibility for the day-to-day safe and smooth management of the service.
• Play a significant role in the ongoing development, strategic and operational planning of the service, ensuring the Housing First model is upheld to support strategy that everyone has a safe place to call home and can fulfil their hopes and ambitions.  
• Provide line management and motivational support to a high performing team of Coordinators and Workers; ensuring they can provide a consistent and person centred service to clients that meet the Housing first objective.
• Liaise with partner agencies to build and maintain effective relationships to support effective service delivery. Work as the direct lead with housing associations and a range of housing providers to increase the stock of available properties.

About you

We are looking for someone with the passion and drive to take forward a well-established Housing First team, someone who is passionate; and committed to the overall aims and objectives of the service and has the belief that people can recover from homelessness with the right support in place. In addition:

• Experience of working with vulnerable people and leading a service delivery team, including managing the provision of a safe operating environment in a relevant context.
• Experience of supervising a specialist team, motivating them effectively to promote good team work.
• The ability to negotiate with a wide range of internal and external partners and build positive relationships including local authorities and housing associations.
• Excellent planning and organisational skills with the ability to effectively prioritise your own time and workload to meet a number of different and competing tasks in sometimes pressurised environment.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at mid- management level.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 19 October 2021

Interview and assessments on: 28-29 October 2021

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Mind in Tower Hamlets and Newham is a charity providing a wide range of services for residents including counselling, mental health support services, advocacy, and community engagement activities. We work with communities from diverse backgrounds and continually invest in building an inclusive organisational culture with diverse leaders through active Listening, Learning and Leading.  Over the last 18 months we have explored racism and the impact that this has had on the lives of our clients and staff. This has resulted in the development of our strategic objective towards becoming an anti-racist organisation (ARO).

The Individual Placement and Support (IPS) Service Manager will manage the Newham IPS service, including a team of 6 staff to ensure the service meets its contractual obligations in line with fidelity standards. The role will work closely with clinical leads and health professionals as part of the integrated approach within East London NHS Foundation Trust’s Newham Directorate.

A recent addition to this service involves overseeing the work around tackling Health Inequalities within IPS and develop ways to improve access and outcomes for people from seldom heard and underrepresented communities. 

The ideal candidate will have experience, skills, and knowledge of Service Management and around these areas:

• The IPS approach and fidelity, including principles and practices around supported employment
• Integrated Approach
• Strong Leadership and project management skills with the ability to lead, motivate and influence others towards achieving delivery of shared goals
• Understanding of health inequalities and impact in a health setting and approaches to reduce impact
• Report writing, data analysis and presenting of complex information to a range of audiences
• Strong negotiation skills
• Ability to manage and maintain effective relationships and good communication with senior clinicians and management

There are opportunities for training and benefits including: a company pension, 30 days’ annual leave pro-rated until the end of contract, a comprehensive E-Learning Programme, access to the Employment Assistance Programme (EAP) and Death-In-Service benefits.

This post is subject to an enhanced Disclosure and Barring Service Check.

Applications welcome from all sections of the community

Our client is the UK’s largest provider of specialist services and they are proud to be a leader in their field and an employer of choice, with leading edge systems for supervision, quality management and development.

Position: Deputy Service Manager 0587
Location: Lambeth, London
Salary: £33,720 per Annum
Benefits: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme

Closing Date: Monday 1st November 2021 at 09:00am
Interview Date: Tuesday 9th November 2021

About the Role:

They are recruiting for the Deputy Service Manager to join their management team in Lambeth to ensure smooth running of high quality service to support girls and women against domestic violence, the role involves working closely with people experiencing forms of gender based violence that are escaping domestic violence.

You will also assist the domestic violence services manager in the delivery and development of high quality independent advocacy, outreach, peer mentors and early intervention services for victims escaping gender based violence.

About You:

You must have experience of providing direct emotional and practical support, and of managing case work. In addition you must have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting. A recognised social work, housing or management qualification would be desirable.

The post holder will manage a team of specialist Early Intervention staff and carry a very small caseload of complex cases when necessary. As a member of the management team, the post holder will be required to participate in an out-of-hours management service.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of their work. Successful applicants will be expected to work within their Values and Behaviour Framework and demonstrate these in their everyday work.

Other information:

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Our client is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

You may have experience of the following: VAWG, Social Work, Social Worker, Service Manager, Charity, Charities, Third Sector, Social Care, Supervisor, Team Leader, Not For Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Supported Housing, Supported Accommodation, etc.

Ref: 103 739

Balham Community Counselling Service has been helping individuals access low-cost counselling in South London since 1977.

We are committed to supporting people who can’t or don’t traditionally access mental health services.  Our aim is to facilitate long term positive outcomes in our clients’ psychological health and wellbeing.

We’re looking for a Counselling Service Manager to lead this diverse and rewarding work.  You will be responsible for supporting trainees and ensuring best practice, co-ordinating referrals, assessments and allocations. You will oversee the clinical supervision as well as providing leadership and vision for the service going forward. 

The role would suit a qualified therapist (BACP, UKCP or HCPC) ideally with some supervision experience looking to develop their skills and experience in this unique environment.

The role is part time – hours and salary depending on exact duties agreed. 

The role

This is a really exciting time to join our team at Breast Cancer Now. Having recently launched our new Turning the Tide strategy, we’re more focused and determined than ever to make an impact for people affected by breast cancer.

We’re looking for a Press & PR Manager (maternity cover) to join our ambitious Press, PR & Celebrity Team and play a key role in cementing our place as the ‘go to’ organisation for breast cancer. Focusing on our Services & Influencing charitable work, the right person for the role will build the charity’s profile, championing our bold, challenging, patient-focused and expert voice. This includes securing targeted coverage for our policy and campaigns work to influence decision makers, getting important health messages out to healthcare professionals and the public, and ensuring anyone affected by breast cancer knows that we are here for them the whole way through via our life-changing support services. You’ll create and collaborate on powerful stories and will have innovative ideas about how to get cut-through in the media so our stories get heard in a competitive environment.

About you

You’ll be great at building trusted, influential relationships with colleagues across the charity up to senior management and CEO level, and with journalists, external contacts across the services and influencing arena, and advocates and ambassadors of Breast Cancer Now. You’ll work collaboratively and at pace, without compromising on quality of work, to keep our services and influencing work front and centre of our press and PR activity.

An impactful writer for a range of audiences and across different channels. You’ll have a detailed understanding and passion for policy and campaigns, public health and support services work, along with a creative approach and instinctive sense for what makes a good ‘news’ story, and use your experience and expertise to put Breast Cancer Now at the heart of the external news agenda around breast cancer through both proactive and reactive work.

You’ll be excited to join our ambitious, focused and supportive wider Fundraising, Communications and Engagement Directorate which has a focus and drive to reach and engage more people than ever before in our work and to develop our fundraising to continue to be a sustainable organisation for the future. You will play a key role as a manager within this Directorate. We have an open and supportive learning and development culture and are all taking a hybrid approach to working with a mix of working from home and from the office.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives, and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. Should you have any queries with regards to this please contact us in the first instance

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Thursday 28 October 2021 at 9am

Interview date Virtually via Microsoft teams Monday 8 and Tuesday 9 November 2021

Can you turn vision into reality? Do you have a passion to see young people awaken purpose and release potential? 

We are looking for someone who has a passion to see young people grow through the much-needed work of The Hebe Foundation to fill an exciting new role of Transformation and Services Manager. 

This is initially a part time role with the intent to go to full time in 2022. The role is a blend of home & office based. The role has lead accountability to bring the HEBE 2027 Strategy to life to enable HEBE to grow from positively impacting around 300 young lives every year to 10,000 in 2027 realising the vision to Transform Young Lives for a Transformed New World.

Responsibilities

· Establishing a strategic implementation programme to deliver the HEBE Strategy 2027

· Leading the delivery of all aspects of the Strategic Programme

· Formally establishing the HEBE Alumni and realising its potential in support of delivering the strategy

· Identify and enlist Opportunity Partners to commit resources and experiences for young people in support of delivering the strategy

· Establish the Ambassador programme. Identifying high profile individuals who will provide role models for young people and bring positive profile, resources and experience to HEBE

· Establish legal support to HEBE ideally utilising the services from organisations who provide pro bono support to charities

· Lead all HEBE communication and Public Relations activity

· Lead the liaison with institutions/government to provide HEBEs voice to influence legislation in support of the HEBE vision

Are you an experienced manager or membership professional looking for your next challenge?

Are you interested in working for a dynamic social change organisation?

An exciting opportunity has arisen in the RSA Fellowship Services team to ensure the smooth running of the customer service and administration of the department. As well as managing the team, you will lead on distinct projects which are part of delivering the Fellowship and retention strategy, including operational and logistical management, the development and implementation of improvements to administrative processes, delivering small grants to successful Fellow applicants, and collaborating with other departments and external agencies as required.

You will play a key role in shaping the success of the Fellows’ experience and meeting/exceeding retention targets with your outstanding customer care and administrative abilities.

You will have proven management experience, exceptional administrative and organisational abilities and an understanding of CRM systems to ensure the smooth administrative day to day running of the team. You will be calm and confident with meticulous attention to detail, and a highly organised approach to work, together with excellent interpersonal skills and the ability to use your initiative.

To find out more about this role, please visit our website.

Apply

In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 9am 1 November 2021. Interviews will be on 9 and 10 November 2021.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

About Us

We are the RSA. The royal society for arts, manufactures and commerce. We’re committed to a future that works for everyone, a future where we all can participate in its creation. With over 250 years of heritage in making significant social impact, we bring together, our rigorous research, proven change process, influential ideas platforms and our global community of over 30,000 problem solvers united in a desire to deliver solutions for lasting change.

To achieve this, we ask everyone – our staff, our Fellowship, our collaborators, our partners and wider society – to commit to our values and world views and strive to achieve genuine positive impact in society. This isn’t something we can achieve overnight. But we are asking you to join us all on this journey. The commitment you make now, is a commitment to be with us, to shape us, to challenge us, and to stimulate us all, to find better ways of thinking, acting and delivering change.

It represents the pact you sign when you join us. A pact that represents everything we do, every decision we make, and every action we take.

And it represents how we act. In a way that represents our values, with rigour and proven processes. A relentless spirit. Open minds, and an open door.

We bring to life our Commit to Impact brand idea through every organisational touchpoint, so we can ask everyone who interacts with us: will you?

We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas to resolve the challenges of our time.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more!

The South London Women’s Alliance, the Diversion pilot, and the Beth Centre deliver in-depth specialist advocacy, support and advice to women who have multiple intersecting needs: significant history of traumatic life experiences, mental health challenges, and/or substance misuse issues.  Historically other services may have struggled to engage with these women, we aim to overcome barriers to engagement. 

The Senior Services Manager (SLWH) position will provide strategic oversight and operational management of the South London projects. You will ensure quality standards are consistently met, staff are effectively managed and budgets are appropriately managed. As Senior Services Manager (SLWH) you will be responsible for establishing and maintaining partnerships with a range of statutory and non-statutory services. You will also lead on the recently mobilised Commissioned Rehabilitative Services contract with the National Probation Service.

The Senior Services Manager (SLWH) will:

• Lead on the operational management of WIP services in South London, ensuring intensive high-quality, trauma-responsive advocacy and emotional and practical support is provided to women accessing these services.
• Develop and manage a service plan for the South London services that incorporates key milestones and ensures delivery of project outputs and outcomes.
• Represent the needs and experiences of women affected by the criminal justice system with external policy-makers and agencies, providing specialist knowledge and expertise relating to the impact of imprisonment upon women in the region.

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from Black, Asian and minoritised women and women who have personal experience of the criminal justice system.

The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

Closing date: Wednesday 20th October 2021 at 11.30 pm

Are you proactive, client-focused and commercially aware, with recent experience of providing specialist level housing and/or debt and/or welfare benefit advice, ideally within a local community? Then join Shelter as Female Advice, Support & Guidance Worker and you could soon be making the most of your skills at the heart of our Newham Families team.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

Our Newham Family team sits alongside other housing-focused advice and support services that form the Shelter London Hub. A gender informed service, it provides tailored support to families who often aren’t getting help through standard routes. We focus on learning from the experiences these families have, so the voices of the women and children at the sharp end of the housing emergency are heard and shape what we do and say. We also work closely in partnership with other local community groups and, by flagging systemic barriers within the local authority and other services, aim to influence procedural and policy changes that will improve the quality of lives for all Newham families.

About the role
As well as supporting families who are facing housing, welfare benefits and debt issues, you’ll regularly liaise with relevant local groups and agencies, with the aim of identifying and tackling common housing barriers Newham communities face. Day-to-day, we’ll rely on you to provide full advice, support and guidance on families housing needs, with a focus on preventing homelessness and securing stable, appropriate and long-term accommodation. You’ll also be responsible for developing support/case plans, sending confirmation of advice letters carrying out risk assessments and ensuring case details and evaluations are recorded accurately and punctually. Providing advocacy on behalf of client to other agencies/authorities will sometimes be required too, while supporting the inclusion of volunteers, and those with lived experience, in service design and delivery, will be key to your, and the service’s, success.

About you
Used to working with vulnerable people and/or people with multiple and complex needs, you also have experience of working within a safeguarding framework. You also have a proven ability to liaise effectively with a wide variety of stakeholders, both statutory and non-statutory and are not afraid to challenge the status quo and introduce new ideas, methods and processes where appropriate. What’s more, you enjoy building effective working relationships at all levels and are profoicient at using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc.

Because this is a gender informed service delivered by female only staff, we are only considering applications from women for this role. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.