4 Service manager jobs in Coventry, West Midlands

Peripatetic – ideal candidate will be based in the Midlands, Scotland or London and the South East

Are you looking for a role with a purpose? Do you aspire to empower individuals to achieve their full potential? Do you have a keen eye for detail?

One of the UK's most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Quality Performance Manager to join our Employment Services team. You will be joining an established, friendly team, responsible for improving the quality of our service delivery across a nationwide network of Employability Practitioners.

Working closely with Operations Managers and frontline staff, you will promote a culture of continuous improvement and confidently provide constructive feedback at all levels. Supporting a variety of service delivery projects, you will be responsible for conducting quality and compliance assessments, auditing financial claims, delivering feedback and guidance, and playing an instrumental role in staff training, coaching, and mentoring.

You will assume responsibility for a designated region or area of work and also contribute to broader departmental projects including completion of quality audits, delivery/assessment of an accredited qualification, development of new resources, and reviewing policies and procedures.

The successful candidate will be able to demonstrate:

• Experience with firm, but sensitive, tackling of poor compliance
• Ability to investigate, document, and maintain records accurately
• Experience with planning and delivering staff training
• Excellent people skills and ability to communicate professionally to a range of internal and external stakeholders
• Good decision making, planning and organisational skills
• Strategic, methodical, logical and detail oriented

Within The Salvation Army, this position is called Quality Performance Manager.

There are 3 vacancies available. Peripatetic roles, the candidates will ideally be based in the Midlands, Scotland or London & South-East and will provide a blend of on-site and remote quality support primarily within their specified region. The roles will also require occasional travel and overnight stays across the UK.

Working Pattern: Minimum 35 hours per week,Mon-Fri, ability to be flexible with hours when required.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role, please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to;

• Satisfactory references
• A criminal record check DBS Basic 
• A full valid UK driving licence or equivalent with access to your own vehicle
• Evidence of your Right to Work in the UK in line with Home Office requirements.  As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found  here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Closing date: 5th November 2026. We reserve the right to close this advert earlier if we feel that we have received sufficient applications.