Service manager jobs in Coventry, west midlands
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
Are you passionate about making a real impact to people's lives?
P3 is seeking a strong and dynamic Service Manager to oversee our Warwickshire P3 Living Services across South Warwickshire. You will lead a team to drive positive change and make a difference within the lives of the individuals and communities we support.
At P3, we provide a range of accommodation and community-based services across Coventry and Warwickshire. Our services offer housing, intensive and light touch support to people who are facing homelessness, multiple disadvantages and other accommodation related challenges. This is an exciting opportunity to be a part of P3’s growth and to further your own development.
As Service Manager, you will lead by example promoting P3’s values and behaviours. Providing compassionate leadership and managing our exceptional teams with care, kindness, and a commitment to trauma-informed practices, you will ensure that the people we support are at the heart of our service delivery, helping to create lasting, positive change.
Our Charity
Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.
We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.
We’re a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won’t and we go the extra mile. We believe in collaboration – both within our teams and with the local community – to achieve the best outcomes.
Our values-driven approach means we recruit for values and train for skills.
What We Offer
Enhanced annual leave entitlement – 27 days annual leave per year, plus bank holidays.
Commitment to mental health and wellbeing – people are at the heart of what we do; you’ll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
Paycare health cash plan – you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
Employee Assistance Program – access to 24/7 GP appointments, 1-1 counselling and health assessments.
Team initiatives – this may include team away days, P3’s Big Day Out and our Annual Awards Ceremony.
Discounts – including the Blue Light Card, Bike2Work Scheme, Paycare Perks and Tickets for Good.
Personal development opportunities – including mentoring, training, secondments, job shadowing and a Colleague Volunteering Programme with 1 day paid leave per year.
Enhanced sickness pay – based on your length of service.
Earning Potential – optional overtime and refer a friend bonus scheme.
Please note P3 reserve the right to close this advert earlier than the stated closing date.
The successful candidate must hold a full UK driving licence and have access to a vehicle. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.
P3 is an equal opportunities employer and is committed to combating all forms of discrimination
Registered Charity
501 - 1000
We work alongside PEOPLE to improve lives and communities, to unlock POTENTIAL and open up new POSSIBILITIES
The client requests no contact from agencies or media sales.
Thank you!
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract.
This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager.
The Fund’s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund’s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service.
You will be part of our Digital team. We’re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards.
You will be part of a service team who love sharing knowledge and experience. We’ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment.
The responsibilities of the job include:
- Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service
- Proactively sharing learning across digital teams to support continuous improvement
- Creating service reports for a variety of stakeholders
- Wider stakeholder engagement and communication
- Managing service incidents through to resolution
- Maintaining service documentation and systems
- Identify service optimisation opportunities, and contribute to the implementation of proposed solutions.
Interview Details:
Interview Date: Week beginning 10 March 2026
Interview Format: Virtual
Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations.
We’ll talk to you about where you are based and your working pattern if you get the job.
If you would like an informal conversation about the role specifically, please contact: Janine Knox.
Any questions about the recruitment process, please email the recruitment team.
How to apply
Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – so you should show how you meet them in your supporting statement.
Essential Criteria:
- Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs.
- Hands-on experience of leading incident resolution and root cause analysis.
- Ability to produce service level dashboards, reports, and performance summaries for stakeholders.
- Experience of working with diverse stakeholders and communicating effectively.
- Ability to create and maintain accurate service documentation and system records.
- Knowledge of end-to-end digital platforms (web, mobile, databases etc).
- Work collaboratively in an agile or fast-paced environment.
Desirable Criteria:
- Experience of manging service helpdesk software
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Non Charity Employer
501 - 1000
It starts with community.
The client requests no contact from agencies or media sales.