Service manager jobs in de beauvoir town, greater london
Sutton Trust Online (STO) has grown into a key strand of the Trust’s programme strategy, serving thousands of students each year through content, events, and interactive learning. The Digital Programmes Officer is a vital operational role that ensures the platform’s day-to-day activities run smoothly. The post holder will provide logistical, technical, and communications support across the STO programme, becoming a first point of contact for student queries and responsible for maintaining clean and accurate engagement data.
This role offers the opportunity to work at the intersection of education and technology. It is well suited to someone with strong organisational skills, confidence working with digital tools, and an interest in systems, communications, and platform delivery. The post also plays a central role in supporting the Trust’s evaluation work by contributing to data processes and insight generation.
Sutton Trust Online (STO) has grown into a core part of the Trust’s digital access strategy, supporting thousands of students annually through digital events and engaging content. This role is a key part of the team ensuring the platform runs smoothly and meets student needs. The Digital Programmes Officer will lead on platform logistics, technical support, and student communications, becoming a first point of contact for students and a steward of accurate data and high-quality content.
It is ideal for someone looking to build experience at the intersection of education, technology and programme delivery, with opportunities to develop skills in CRM systems, online learning environments, and digital communications.
Main duties
Systems and Data
- Ensure data is clean, up-to-date and compliant with internal data architecture and GDPR standards
- Use Salesforce and associated dashboards to manage student data, track engagement and support targeting
- Support evaluation and contribute to analysis of student feedback and engagement data
- Test new features and functionalities
- Support with the utilisation of student feedback to inform platform improvements
- Maintain the STO platform's functionality, coordinating with external tech partners on technical issues
Content and Communications
- Liaise with the Digital Programmes Content and Events Manager to implement content updates, new features and improvements to the student experience
- Monitor and edit content for tone, accessibility, accuracy and relevance
- Be the first point of contact for student queries via the STO helpdesk inbox, providing timely and supportive responses
- Maintain and update the STO knowledge centre and help articles
- Schedule and support delivery of newsletters, email reminders, and event campaigns
Delivery Support
- Support with delivery of STO live events, including logistical and technical support
- Collaborate with partners on webinar delivery and student follow-up
- Support onboarding of students and ensure smooth user journeys across the platform
- Other duties as necessary from time to time
Person Specification
We welcome applications from individuals who have experience in:
- Using digital platforms and systems (e.g. CRMs, CMS, comms tools)
- Detail-oriented, comfortable working with a variety of data-sets and writing clear, engaging content
- Proactive team player with strong communication skills
- Working within or an understanding of the not for profit sector;
- Excellent verbal and written communication and strong analytical skills
- High degree of initiative and the ability to take responsibility for a wide range of projects involve events, data, systems and content.
- Personable, flexible and discreet; able to fit in to a small team
- Experience in digital, education or youth-facing roles is desirable
We are also looking for an individual who:
- Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
- Has knowledge and experience of the higher education and/or education sectors;
- Has excellent attention to detail;
- Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings;
- Is eligible to work in the UK (see here for information about right to work)
Terms of Appointment
-
- Contract: Full-time, Permanent
- Salary: £32,000-£35,000
- Working location: Minimum of 2 office days per week
- Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
- Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
- DBS check may be required
Interviews
Applications should reach us by 5pm, Wednesday 15th October, with first round interviews held over Zoom on 28th October, and second round interviews held at our London offices on 6th November.
Safeguarding statement
The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.
Contextual recruitment
The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.
We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.
We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Training Facilitator
Location: Our central office in Islington, just a 10 minute walk from Highbury & Islington station. We work in a hybrid way, with a minimum of two days a week spent in the office or at one of our services, along with regular travel to various sites across both inner and outer London. Kindly be aware that step free access is not be available at our central office, and some of our other services.
Salary: £30,900
Shift Pattern: 12 month fixed term contract, 37.5 hours per week, Monday to Friday 09:00 - 17:00. You may be required to work outside these hours and days as required.
About the role
We have an exiting opportunity for a Training Facilitator to join our Talent Development team, part of the wider People and Culture team here at SIG! In this role, you’ll oversee and deliver our specialised training programmes for our staff, residents, participants, and external parties. You'll be at the heart of the full training journey including research training needs, designing and developing training content and delivering sessions both in person and online. No two days are the same.
Some of the key subject areas include:
De-escalation, conflict management, team building, grief and bereavement, housing/Independent living, employability, confidence and self esteem, and resilience
In this role, you'll:
- Support all stages of training and learning from research, planning to creating, delivering and keeping training records up to date whilst managing admin
- Have a good understanding of what care staff need to do their jobs well, whilst making a positive experience for diverse groups (staff, residents, external stakeholders)
- Help bring information come to life, ensuring its engaging for the audience, promoting inclusivity, safeguarding, and a positive learning culture
- Adapt content delivery styles to suit learners from staff to residents and external partners; identifying skills gaps and implementing feedback for improvement
- Deliver training sessions across a variety of locations, including inner and outer London, along with other locations throughout the UK
About you
We are looking for an enthusiastic and confident trainer to support the development and delivery of training across our organisation. An individual that will be a proactive, self-starter, passionate about continuous learning and improvement, with a focus on providing effective, engaging, and tailored training for all stakeholders. We are looking for someone with:
- Knowledge and previous experience within similar type of organisation with a similar portfolio of training needs and services
- Ability to manage multiple projects and training schedules, ensuring smooth delivery and evaluation within a fast paced environment
- Knowledge of Equality, Diversity, and Inclusion, being able to apply this to activities and share knowledge and best practice with others
- Ability to be sensitive and empathetic to others whilst dealing with individual circumstances and maintaining professionalism
- Understanding different cultures, having self awareness, and knowing how to identify personal growth by accepting feedback
- Ability to create an open and safe environment for the full learning experience
- Ability to simplify theoretical concepts to applied learning
- IT Proficiency, ability to learn new software programs, advanced knowledge in Microsoft, including Word, Excel, and Outlook.
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Eligibility to register with Blue Light Discount Card
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives.
- Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Training Delivery | Learning | Development | Facilitation | Adult Learning | Instructional Design | Staff Training | Resident Training | External Stakeholder Engagement | Soft Skills Training | De-escalation | Conflict Management | Employability Skills | Independent Living | Resilience Building | Housing Support | Care Sector Training | Inclusive Training | Safeguarding | Interactive Learning | In Person Training | Virtual Training | Learning Culture | Evaluation | Training Needs Analysis | Content Design | Training Administration | Learning Technology | Project Management | Communication Skills | Self Awareness | Coaching | Team Development |
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Job Title: Programme Coordinator – Careers, Events and Pathways
Department: Youth and Employability
Reports to: Senior Manager
Salary: £25,000 -£28,000 per annum (Depending on experience)
Contract: 12 Month – Fixed Term Contract
Closing Date: 9:00am, 3rd October 2025
Brentford FC Community Sports Trust
With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff.
Inclusion Statement
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Safeguarding Statement
Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions.
General Trust Accountabilities
- To ensure compliance with all relevant policies, including health and safety and safeguarding policies
- To ensure compliance with all relevant legal, regulatory, ethical and social requirements
- To ensure compliance with the Trust’s Code of Conduct.
- To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
- To keep confidential any information gained regarding the Trust and its personnel
- To maintain a flexible approach to work at all times
The Youth and Employability Department
Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive.
We believe in high-quality, impactful provision which makes a tangible difference to young people’s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days.
Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks
What’s Ahead in 2025/2026
The department will deliver a wide range of impactful initiatives throughout the coming year, including:
- STEM Education: delivery of engaging STEM-focused activities in partnership with Worley.
- Groups and short courses: Workshops, courses, and youth groups such as our flagship Changemakers programme, Active Leaders, employability workshops focused on developing leadership, confidence, and transferable skills.
- Industry Insights and visits: Opportunities for young people to explore what it’s like to work in a community sports Trust environment or collaborating with local businesses to offer first-hand insight into various sectors.
- Work Experience: In-house placements that allow young people to develop real-world skills alongside our team.
- Job fairs and careers events: Large-scale events connecting young people with employers, run in collaboration with Indeed and UK Youth.
- Inclusion Education: Workshops in schools promoting inclusion and tackling discrimination, delivered in partnership with Tampa Bay and Kick It Out.
- Widening participation and targeted work: Tailored programmes to support young people from underrepresented groups, vulnerable groups, NEET young people.
- Partnership projects: Working with partnerships to offer exclusive opportunities to the groups we work with e.g London Youth - Diversity in the outdoors careers programme.
- Youth Voice: Working with young people representatives across departments at the trust to improve our services and provision.
- Careers and Employability Support: Workshops, mentoring, events and tailored guidance delivered in schools and colleges.
Main Purpose of Job
The Programme Coordinator – Careers, Events and Pathways is responsible for leading the planning, coordination, and delivery of large scale employability events and progression initiatives for young people. These include careers fairs, widening and participation events and employer engagement activities designed to open access to real world opportunities. This role will lead events from planning and partner liaison to on-the-ground delivery and post-evaluation reporting.
The coordinator will work with employers, schools, colleges, and local authorities to co-create meaningful pathways for young people, ensuring activities are aligned with labour market needs and tailored to the aspirations of young people we are working with.
The coordinator will take a lead on developing and managing strategic partnerships with employers and external organisations to broker new opportunities and promote progression routes into education, employment or training.
Grounded in youth work values, the coordinator will offer mentoring, support, and guidance to help young people navigate their next steps, overcome barriers, and access the right pathway for their goals.
Responsibilities
Event Planning and programme delivery
- Design, plan and deliver high quality and innovative events and activities for the youth and employability programme offer. Lead on major events such as careers fairs, job fairs, employer panels, and large outreach opportunities, ensuring effective planning, logistics, and execution.
- Ensure all events and activities meet the needs of participants, align with programme and partner objectives, and are delivered to agreed deadlines.
- Lead on event and programme logistics including planning, external bookings and venue hire, facilitators, transport, resources, risk assessment and other associated logistics.
- Provide tailored events and activities for young people from vulnerable, underrepresented and NEET Groups.
- Deliver presentations, sessions and other events (e.g. assemblies, PSHE lessons, lunch time stalls, workshops, job fair) to primary and secondary schools, non-mainstream schools, colleges, and other organisations to engage young people.
Stakeholder Engagement and Partnerships
- Build and maintain strong relationships with key stakeholders including existing partners (e.g Worley, UK Youth), local professional organisations, schools and colleges, local authorities, and future key stakeholders as they come onboard.
- Work in partnership with stakeholders to co-design and deliver events, promote programme opportunities, recruit participants, and support youth progression.
- Seek out new opportunities in relation to employment and training to support young people progress on to positive pathways. Work with stakeholders to develop new initiatives and collaborative projects.
Youth Engagement and support
- Lead cohorts of young people through events and programmes. Supervise, take responsibility for the pastoral care, and ensure safety needs of the young people are always met.
- Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed.
- Develop, implement, and lead on recruitment and engagement strategies to recruit and retain young people for events.
Monitoring and Evaluation
- Record and monitor programme, partner and participant data using the relevant CRM systems ensuring all data is kept up to date.
- Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses, safeguarding reporting, and risk assessments.
- Achieve weekly and monthly targets as set out by the Senior Manager, or partner organisation/ funder and regularly provide reports and monitoring information.
Leadership and Team Collaboration
- Lead and support casual staff to deliver high quality programmes, providing regular feedback and embedding reflective practice.
- Support the Senior Manager in recruitment, training, and supervision of casual delivery staff.
- Attend regular supervision sessions, team & organisation meetings, and complete compulsory training to enable all duties to be carried out effectively.
- Deputise for the Senior Manager when appropriate. Fulfil any other reasonable duties and responsibilities considered appropriate by the Senior Manager
- Work closely with the Senior Manager, Coordinators, Youth Workers, Coaches and programme partners to support the young people on the programmes ensuring a united approach.
Safeguarding and Compliance
- Understand and comply with all policies and procedures in line with Trust and contractual responsibilities including the safeguarding of the young people, GDPR, health and safety and EDI.
- Handle sensitive information with the utmost confidentiality, especially regarding individuals' personal details and concerns.
- Participate in training sessions related to safeguarding and emergency response.
- Maintain accurate records of incidents, concerns, and actions taken.
- Report any safeguarding concerns promptly to the appropriate authorities or designated personnel.
The Selection Criteria
Essential
Qualifications and experience
- Graduate degree level and or/ IAG Level 2 / Event Management and/or strong relevant experience (youth work, educational, community based, events, careers).
- Demonstrable experience (at least 2 years) of working with young people and children to inspire, motivate and support them to positively engage in new opportunities and develop new skills.
- Experience of leading, planning and delivering high-quality events and programmes for large groups (50/100+).
- Experience and/or good knowledge of working in partnership with local businesses/ professional partners, schools, colleges, and universities, to develop employability and careers pathways initiatives.
- Experience of effectively engaging young people from a wide range of backgrounds, including underrepresented groups (women and girls, ethnic minorities) and/ or, vulnerable groups (e.g. homeless, young carer, etc), and/ or those facing barriers to education, employment, or training.
- A Safeguarding and First Aid qualification or willingness to complete training.
Skills, Knowledge, and Ability
- An awareness of current socio-economic issues and trends which may affect young people and youth employment in the areas we work in.
- Ability to find new pathways and employer opportunities to support young people into the world of work
- Strong knowledge and experience of event management and logistics to deliver impactful events.
- A strong communicator - Ability to communicate and engage with young people/ children and their parents/guardians sensitively and confidently in both large groups and individual settings.
- Ability to manage relationships with key stakeholders and the ability to communicate with people at different levels.
- Ability to work as part of a team and take the lead where necessary providing clear instructions for staff and volunteers to enable them to achieve desired outcomes and the required standards.
- A strong work ethic, excellent time management skills and motivated to work towards targets.
- Excellent planning, organisation and administrative skills, with a keen eye for detail.
- Ability to work in a fast paced and demanding environment, creative, adaptable, and responsive to changing situations.
- IT literate with particular emphasis on Microsoft and CRM packages
- Knowledge of and a commitment to safeguarding, health and safety, equality and diversity and data protection in relation to working in the community and youth work environment.
- Willingness to regularly travel within the allocated work areas and occasionally residentially to fulfil programme outcomes.
- Willingness to work flexible hours as this role will involve some weekend and evening commitments.
Desirable:
- Good knowledge of the local area and demographics (Hounslow, Ealing neighbouring boroughs)
- Alternative professional qualifications directly related to working with young people and children in a formal or non-formal setting.
- The ability to positively influence others and highlight benefits to a variety of audience.
- Ability to adapt events to support young people with additional support needs.
- A full driving license and access to own car.
Personal Qualities:
- Logistical & Detail-Oriented
- Driven by impact and access
- Collaborative and relationship-focused
- Professional and Credible.
- Calm Under Pressure
- Passionate about Youth Development
The client requests no contact from agencies or media sales.
I have a fantastic opportunity with an international development charity, as Digital Marketing Specialist, based in either the UK or Sweden. The Digital Marketing Specialist is a brand-new role and will form a vital part of the charity’s Communications and Advocacy team. The successful candidate will lead the expansion of the charity’s Europe’s digital footprint, where a significantly improved digital offering for audiences in the Nordics, the UK, Germany and Brussels are a critical priority.
As Digital Marketing Specialist you will be responsible for implementing the new Digital Marketing Strategy and overseeing the management of a new website for Europe. A proven track record of using social media, email marketing and SEO (both organic and paid) to drive positive impact for an organisation (e.g. increased public engagement, fundraising income, policy change) is essential.
This role is a fantastic opportunity to become part of a truly unique development organisation, formed and led from the Global South. We are seeking a creative and ambitious digital specialist, either from the for-profit or not-for-profit sector, with a track record of creating highly impactful digital experience for target audiences.
Essential skills and attributes:
- Established experience in digital marketing roles preferably either in the NGO sector or an agency serving a mix of clients, with a focus on website / social media channel management (preferably across multiple European territories including the UK, Nordic countries, and Germany)
- Fluent in English (with a 2nd language in German, Swedish, Danish or French also highly desirable)
- Confident working in cross-cultural contexts, with our headquarters located in the Global South and with Europe staff based across several European countries.
- Comfortable with high levels of autonomy whilst also a strong team-player who enjoys sharing knowledge and ideas with others
- Open to new ideas, and devising imaginative new approaches for how to do things differently to better achieve objectives
If you are passionate about using digital marketing to make a difference in the fight against poverty, we would love to hear from you.
- Salary £45,000
- 25 days annual leave (annual leave increasing by one day for each completed calendar year of service, up to a maximum 30 days), plus UK or Swedish public holidays
- Opportunity to travel
- Hybrid working- 2 consecutive days a month at the London office. OR remote based in Sweden.
- Full-time, permanent role.
Firm closing date: 9am Friday 3rd October. Please apply now to start the conversation and find out more about this brilliant opportunity.
Interviews: 1st stage, online 9th and 10th October, with 2nd stage interviews w/c 13th October.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Senior Accounts Technician plays a key role within the financial accounts team, working in partnership with the Director of Finance and Governace to ensure the smooth operation of financial systems and processes.
We give Survivors of trafficking and torture the strength to move on.
The client requests no contact from agencies or media sales.
Job Title: Administration and IT Officer
Salary:£30,500
Position Type: Full time/Permanent
Reports to:Finance & HR Manager
Based at: School Food Matters, Blackfriars Settlement, 1 Rushworth Street, SE1 0RB
Working Hours: 9am-5pm (flexible)
Holiday: 31 days including bank holidays
Pension: School Food Matters pays pension contributions at 7% of pensionable earnings
About School Food Matters
At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.
Job Purpose
· To ensure the smooth running of the School Food Matters office
· With the support of our IT consultant, manage the charity’s IT systems to ensure optimal efficiency
· Develop our Airtable database to maximise the opportunities available to us on this platform
· To assist the Finance & HR Manager in managing and processing the financial affairs of the charity
Key Tasks
Administration
· Liaising with our landlords on issues regarding our office space and facilities
· Ensuring the smooth running of the office, overseeing the set up and maintenance of office systems
· Managing the enquiries@ email address and answering telephone enquiries
· Assisting with administration and coordination of any events held by SFM e.g. strategy away days
· Organising staff events including celebrations, sporting challenges, quizzes and general fun to keep the team engaged and happy!
· Developing and maintaining an inventory of materials, and keeping the office materials tidy and well managed
· Working with the Super User Group to ensure that Airtable is used effectively to support delivery of our programmes, and to ensure contact details are accurate and up to date
· Working with the evaluation team to monitor programme feedback and data entry as required
· Providing support to the food ed team as required, particularly with project logistics
· Taking minutes at the quarterly trustee meetings
· Prepare invoices for customers, chasing and recording income in Xero as required
· Post transactions and reconcile bank accounts in Xero
· Process staff expense claims
· Maintain gift-aid data and make claims as required
IT
· Purchasing items for the office and projects as required, including IT equipment
· Managing IT and office set up for current staff and new starters to ensure a smooth working process and environment for all
· Maintaining the shared online filing system and making sure it’s kept up to date
· Reviewing and developing IT systems including telecoms to ensure they are fit for purpose
· With our IT consultant, implementing and regularly reviewing cyber security procedures of the charity
· Keeping abreast of new IT systems that could be of benefit to SFM
General
· Keeping up to date with safeguarding requirement and reporting procedures
· You will also undertake other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!
Person Specification
Essential
· Experience of office administration and IT
· Excellent organisational skills including attention to detail, critical thinking, multi-tasking, prioritising and problem solving
· Confident and competent IT skills
· Positive personal attitude and a good team player
· Ability to work independently to agreed deadlines
· Ability to add value to SFM’s culture and ethos
Desirable
· Good oral and written communication skills
· Experience working with databases/accounting systems
· A good understanding of policies and best practice relating to running a small office
· Experience of setting up new office systems and processes to improve effectiveness
· An interest and enthusiasm for the charity’s mission
- Experience of working in a small charity environment
The client requests no contact from agencies or media sales.
To support the PA to the CEO and Office Administrator, by running efficient and effective systems for front office and office operations. To support the Head of HR and work closely with the HR Officer in HR Administration. To cover for PA duties to the CEO when the PA to the CEO and Office Administrator is not available. This support and coordination role will help the office as a whole to sustain high professional standards and effectiveness.
The Office & HR Assistant is responsible for: office administration (50%), HR, Health& Safety & security administration (40%), finance administration (5%) and IT administration (5%).
Office administration (50%)
• Answer the AKF UK main phone line and pass on messages to AKF (UK) employees as appropriate
• Open and process the post at the Aga Khan Centre and deliver to the relevant AKF (UK) employee
• Manage the “front office” email account and ensure emails are replied to or forwarded to the relevant AKF (UK) employee
• Support the greeting and receiving of AKF (UK) guests at AKC
• Book meeting rooms at AKC for colleagues and external partners and arrange catering as required
• Support AKF(UK) events, facilitate and support hosting of meetings and events for partners, including travel, visas, accommodation, and catering; this may require some out of office duties
• Manage the meeting schedule for All Staff Meetings and ensure that colleagues are confirmed for the presentation slots
• Support the management of the organisation’s travel agent
• Support the management of the organisation’s mobile phone provider
• Arrange couriers for AKF (UK) employees as required
• Collect and maintain a detailed inventory of office equipment, IT equipment (mobile phones, laptops, desktops etc) and supplies
• Maintain the equipment purchasing guide with input from the IT Department
• Support the management of GDPR data lists and data requests
• Keep the Administration Manual up to date at all times
HR, Health, safety & security administration (40%)
• Maintain a detailed contact list for all AKF (UK) employees and keep it up to date
• Keep the AKF (UK) Emergency WhatsApp group up to date and share emergency messages as required
• Support recruitment processes by placing job adverts internally and externally as directed by the Head of HR
• Preparing and sending out offer letters and contracts as directed by the Head of HR
• Support the onboarding process including sending reference requests and background check requests
• Arrange induction and logistical arrangements for new employees including setting up phone, email, mobile, laptop, etc and purchasing new equipment as necessary
• Add new members to benefit schemes such as the private healthcare plan as directed by the Head of HR • Arrange leaving process for AKF (UK) employees and ensure all equipment is returned
• Draft responses to reference requests
• Support the Head of HR with the administration of the HR Management System (MyAKF) including updating it for joiners and leavers
• Troubleshoot any issues or problems with the MyAKF HR system, working with the MyAKF helpdesk
• Provide MyAKF system training to new starters.
• Draft visa sponsorship letters for all AKF (UK) employees and submit for approval and signature
• Provide Visa invitation letters to visiting delegates/employees.
• Coordinate with our travel insurance providers to arrange additional coverage for employee travel where required.
• Maintaining our training systems including allocating courses, adding new hires and removing leavers and running reports as required
• Support the Head of HR to ensure that employee health and safety and workstation tests are up to date
• Act as a Health and Safety Officer and Fire Marshal for AKF (UK)
• Act as a AKF (UK) First Aider including obtaining annual certification
• Create and cultivate an office culture that contributes to the happiness and well-being of all employees, including arranging birthday celebrations, celebrating unit milestones, arranging quarterly and year-end activities, and creating a space and place employees enjoy working in and feel positive about
Finance administration (5%)
• Assist the finance officers with the company credit card processes
• Scan and file bank statements
• Scan and file purchase invoices
IT administration (5%)
• Liaise with internal IT support as necessary to trouble-shoot issues and order equipment
• Work with IT services to ensure that all software is updated and maintained on individual’s computers and hardware on a regular basis (e.g. regular back up of all system software and protocols, including latest updates of virus software)
Other
• Cover the PA to the CEO and Office Administrator’s workload during periods of sickness or annual leave
• Undertake tour guide training so that visiting delegates and VIPs can be shown around the Aga Khan Centre and its internal Islamic gardens and courtyards.
• Carry out any other duties as assigned by the PA to the CEO and Office Administrator, Head of HR, Head of Finance and Operations, or the CEO.
Qualifications
• Educated to A-Levels desirable
• Qualified First Aider desirable
Skills
• Highly organised with strong logistical skills and proven consistent attention to detail
• Strong interpersonal skills, tact, patience and ability to work in a cross-institutional, multicultural environment dealing with senior and high-level officials/persons and VIPs
• Excellent written communication and presentation skills and ability to draft and write effective copy and present to a range of audiences from senior-level to partners and suppliers
• Comfortable working independently and under minimal supervision but also forming an essential component of a team
• Strong operational and IT skills as well as an openness to learning new software and tools
Knowledge
• Knowledge of Microsoft Office Suite and Apple applications
• Keen interest in international development and improving knowledge of these issues will be a distinct advantage
Experience
• Proven strong experience of office administration
• HR administration experience is desirable.
• Proven ability to multitask in a busy, open-plan office environment; ability to work under pressure, juggling various requests and deadlines
• Proven ability to deliver a consistently high level of accuracy in preparing and entering information
• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios when planning calls, meetings, or business trips, and to address them proactively
Application Details:
• Must have right to work in the UK.
• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.
• Closing Date: 9 th October 2025; must be available for interview w/c 16th October 2025. Ideal start date 8th December 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Skin Health Alliance (SHA) has a great deal to say about skin, and we seek a passionate communicator to help get our message across.
The SHA is the world’s leading independent, not-for-profit dermatologist-led accreditation body. We are internationally recognised across the personal care, cosmetics, and FMCG sectors. We provide trusted skin safety information and an accreditation service that empowers consumers, supports industry partners, and champions dermatological research worldwide.
We are seeking a Senior Communications Officer to play a pivotal role in promoting SHA’s aims, raising our profile, and ensuring our voice as the global authority on skin health is heard across industry, professionals, and consumers.
The Role
As Senior Communications Officer, you will:
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Develop and deliver SHA’s annual communications and media strategy.
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Manage our website, social media, press relations, and stakeholder communications.
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Represent SHA as a spokesperson – briefing experts, giving interviews, and maintaining our credibility with journalists and industry stakeholders.
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Collaborate with partner brands, communication teams, and external agencies to deliver impactful joint campaigns.
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Monitor and evaluate media coverage, providing strategic insights to senior leadership.
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Strengthen SHA’s voice by building trusted relationships with dermatologists, experts, and key journalists.
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Represent SHA at high-profile international events, conferences, and industry meetings.
This role requires a confident communicator who can balance strategy and execution, manage multiple projects, and consistently deliver high-quality, credible outputs.
About You
We are looking for a creative, strategic, and highly skilled communicator who can combine leadership with hands-on delivery.
Essential Requirements:
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Degree in communications, marketing, media, or relevant equivalent experience.
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Proven track record in communications and marketing (5+ years preferred).
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Excellent writing and editing skills, with the ability to translate complex information into compelling messages.
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Strong project management skills with the ability to juggle multiple priorities in a fast-paced environment.
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Demonstrable experience across multiple communication channels, including digital platforms.
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Confidence to act as a spokesperson, build media relationships, and represent SHA externally.
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Collaborative mindset with the ability to work with cross-functional teams, partners, and senior stakeholders.
Desirable Skills:
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Familiarity with communications platforms (e.g. Google Suite, Microsoft Teams, media database and distribution software).
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Experience managing budgets and working with external agencies.
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Analytical skills to measure communication performance and impact.
Why Join the Skin Health Alliance?
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Be part of a global leader in dermatological accreditation and skin education.
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Shape communications that directly influence consumer trust and industry standards.
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Work alongside internationally renowned dermatologists and high-profile global brands.
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Contribute to a meaningful mission – improving skin health and funding dermatological research worldwide.
The Skin Health Alliance is committed to creating an inclusive environment for all our employees. We believe in equal employment opportunities regardless of race, nationality, age, sex, gender, sexual orientation, religious beliefs, or disability status.
The client requests no contact from agencies or media sales.
Do you have a passion for volunteerism, along with strong organisational and communication skills?
Would you like to join an ambitious £10 million programme empowering volunteering initiatives across East and North Hertfordshire?
We’re seeking a Programme Coordinator to support the development and delivery of a new collaborative, cross-sector programme in East and North Hertfordshire, aimed at growing and sustaining volunteers across health and community settings.
This is an exciting opportunity to join an innovative initiative that builds on the surge of volunteering for health we saw during the pandemic. With experience in project coordination or public engagement in the health, social care and/or VCFSE (voluntary, community, faith, social enterprise sector), the Programme Coordinator will support the Volunteering for Health programme delivery and engage with underrepresented groups in the local community.
Community Alliance (CABEH) is a growing organisation with an ambition to support the voluntary sector achieve meaningful change. This role is a key part of the wider Herts and West Essex Volunteering for Health Programme Team.
Essential skills, experience and personal attributes:
- A relevant degree or equivalent experience in a related field such as public health, community development, community engagement, social prescribing, and/or the Herts and West Essex VCFSE sector.
- Proven experience in supporting and coordinating projects, preferably within the VCFSE, health or social care sectors.
- Experience in research, data collection and analysis to inform project monitoring and evaluation.
- Experience in engaging with diverse communities.
- Excellent project coordination skills, including planning, monitoring, and reporting on project progress.
- Strong interpersonal and communication skills, both written and verbal, with the ability to present information clearly to a range of audiences.
- Good organisational skills and the ability to manage multiple tasks and priorities simultaneously, working across different locations.
- Proficiency in using standard office software, including word processing, spreadsheets, and presentation tools.
- Knowledge of safeguarding practices and commitment to promoting the welfare of vulnerable children, young people and adults.
- Understanding of equality and diversity principles and their application in the voluntary sector and health settings.
- A proactive and self-motivated individual with the ability to work independently and as part of a team.
- Flexibility and willingness to adapt to changing project needs and priorities.
- Commitment to promoting health equity and improving life chances through volunteer engagement.
- Ability to travel extensively across Hertfordshire as required for the role.
- Willingness to work occasional evenings and weekends to accommodate project activities and events.
Other essential requirements:
- Full, clean driving license and access to a vehicle for travel as required by the role
- Ability to work from both home, Community Alliance Broxbourne and East Herts hubs and office and the East & North Herts Hertfordshire Teaching NHS Trust office in the Lister Hospital, as well as attend meetings and events in various locations.
- Commitment to the values and policies of Community Alliance Broxbourne and East Herts, including equality, diversity, and confidentiality.
For more information, please visit our website.
Please submit a completed Application Form by Tuesday, 30th September 2025 at 12pm.
This post will be employed by Community Alliance Broxbourne and East Herts.
We support local voluntary organisations, empower community groups, build local partnerships and improve residents’ lives.

About us
The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.
Our Values
Our values underpin everything we do:
- Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
- Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
- Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
- Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.
About the role
The Project Accountant will play a key role in strengthening the organisation’s financial management and supporting strategic decision-making. This short-term role will focus on optimising the Business Central finance system, ensuring robust processes are in place, and providing high-quality financial analysis to support bids and strategic projects.
A key requirement of the role is fund accounting expertise, ensuring accurate management of restricted and unrestricted funds and compliance with funder requirements. The postholder will work closely with senior stakeholders to ensure accurate, timely, and reliable financial information that underpins operational and strategic priorities.
Staff benefits
To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:
- Training & Development
- Employee Assistance Programme
- Pension Scheme
- Work Life Balance Policies
- Employer-Sponsored Volunteering
- And more.
Let’s work together to improve the lives of refugees in the UK - apply on our website today.
Closing date: 10th October 2025.
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Are you a visionary leader with a passion for learning and development? Do you thrive in dynamic environments and want to make a real difference in the lives of victims and witnesses and onboarding new staff?
Victim Support is seeking a strategic and inspirational Head of Witness Service Learning and Development to lead the transformation of a L&D function within the Witness Service. This is a unique opportunity to shape the future of learning for a national service.
What We Offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
The role involves working with sensitive and potentially traumatic subject matter and occasional travel to attend meetings will be required.
As Head of Witness Service Learning and Development, you will:
- Lead the design and delivery of a comprehensive L&D strategy aligned with our values and culture.
- Champion trauma-informed, safeguarding-focused, and accessible learning across the service.
- Oversee and support onboarding induction and development for staff and volunteers, ensuring swift and effective deployment.
- Inspire and manage a dispersed L&D team, fostering high performance and innovation.
- Drive continuous improvement through data, evaluation, and quality assurance.
- Manage external learning providers and ensure value for money.
- Embed a learning culture across the Witness Service and contribute to broader people strategies.
- Develop an external learning arm to generate income and promote the Witness Service.
Key Deliverables:
- Delivery of impactful learning projects and plans
- Year-on-year improvement in workforce competence and service quality
- Implementation of a national L&D strategy
- Creation of income-generating external learning programmes
You will need:
- Proven experience as an L&D Manager or equivalent
- Expertise in designing and delivering diverse learning interventions
- Strong leadership and stakeholder management skills
- Budget management and financial accountability
- Knowledge of adult learning, funding landscapes, and regulatory frameworks
- Emotional intelligence, empathy, and the ability to influence and inspire
- Qualifications- Degree-level education or relevant equivalent experience; learning & development qualification such as CIPD & evidence of continual professional development
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
- Applicants will need to be available for interview dates scheduled for 02-10-25 and 09-10-25
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Epic at a Glance:
At Epic, we strive to build a world where children and youth - no matter their race, gender, sexual orientation or place of birth - have access to a future full of promise and opportunity. We are a global foundation backing groundbreaking non-profits around the world - the changemakers and innovators that are transforming the lives of children and youth and protecting our planet for generations to come.
Groundbreaking non-profits often fall short of smart money to drive impact. Donors want to give more, but are held back because they lack trust, time, and knowledge. Epic bridges the gap between the social entrepreneurs forging solutions to today’s pressing challenges, and the individuals and businesses who want to pool their resources to drive positive change. We curate and monitor highly-vetted portfolios of organisations that we back in order to foster lasting change. We operate strictly on a pro bono basis: 100% of donations received go directly to the organizations in our portfolio.
Now in our 10th year, we have mobilised over $91 million and supported 55 organizations in 11 countries across 4 continents, since 2015.
If you're passionate about making a difference, if you're driven by purpose, and if you're ready to be a force for good in the world, then Epic Foundation is the place for you. Join us in our quest to create a more just, equitable, and compassionate world.
For more information: https://epic.foundation
Responsibilities
The employee will provide day-to-day support to the Ambassadors team. In this role, Ambassador Community Coordinator will:
- Participate in the implementation of a “white glove” strategy aimed at retaining and engaging a broad and sustainable base of VVIP contacts while strengthening their sense of belonging to the Ambassadors community.
- Support the team in organising and coordinating a calendar of events, particularly Ambassador events taking place in Paris, London, Brussels (and sometimes New York).
- Produce communication and engagement materials to animate the community on various platforms and to promote its actions externally.
- Be responsible for researching and monitoring news about the community.
- Contribute to the identification and integration of new Ambassadors (recruitment, onboarding, etc.).
- Ensure the proper maintenance of the database.
- Be responsible for any other tasks that may be assigned to them as part of their duties.
Skills and qualifications required for this position:
- All candidates must be legally entitled to work in the UK.
- Required experience: minimum 4 years of professional experience in fields relevant to the position, for example: network and community management, customer engagement, exclusive events, etc.
- Impeccable attention to detail
- Dynamic, open-minded and independent, the candidate must be able to work with rigour.
- Ability and appetite for working independently on research and analysis assignments.
- Excellent oral and written communication skills.
- Excellent interpersonal skills and open-mindedness
- Ease in communicating with high-level personalities
- Fluency in English, both spoken and written, is essential, in addition to French.
- Proficiency in Google Suite.
- Proficiency in editing and/or design tools would be an advantage.
- Knowledge of the philanthropic environment would be an advantage.
- Knowledge of Salesforce would be an advantage.
Interview process
Our process for shortlisted candidates includes: a telephone eligibility interview, an interview with the Director of Engagement and Events, a case study, an interview with HR and the COO, reference checks, and a final interview with our CEO.
Contract Details
- Position based in central London (Mayfair), UK (with option to work from home 2 days per week).
- Contract type: Permanent, full-time
- Salary range: £30-32k gross annual (depending on experience)
- Start date: As soon as possible but within 3 months of the offer
Employee Benefits
- Flexible Work Arrangements: Up to 2 days remote working per week.
- 5 weeks (25 days) of paid holiday annually, not including bank holidays, with additional office closure between Christmas and New Year.
- Access to private healthcare coverage through our healthcare partner, BUPA, fully covered by Epic for the employee and 50% coverage for partner and/or dependents.
- Retirement Savings Plan: Enrolling in a company-sponsored retirement savings plan with employer contributions.
- £150 culture/sport allowance per year for all eligible staff on a permanent contract and who have successfully completed their trial period.
- Epic subsidizes 50% of the cost of weekly, monthly, or annual local transportation passes (London Underground and London Buses).
- A monthly tax-free homeworking contribution in the amount of £26 per month for all eligible staff on a permanent contract and who have successfully completed their trial period.
- Workplace Amenities: Access to modern workplace amenities: onsite kitchen and snacks, and recreational facilities.
To apply:
Send your CV and cover letter via our charity job link.
Applications without a cover letter will not be considered. Applications will be reviewed on a rolling basis, and only those candidates that meet our requirements will be contacted.
Epic is dedicated to ensuring equal opportunities in employment. We hire based on merit, and all candidates will be considered for employment regardless of age, disability, gender identity, marital status, pregnancy, ethnicity, religion, sex, or sexual orientation. At Epic, we seek individuals who share our passion for what we do, bringing diverse backgrounds, perspectives, and experiences to collectively make a positive impact.
If you require any assistance with your application or preparation for an interview for one of our job openings, please don't hesitate to contact us. We are committed to ensuring you have a positive and comfortable experience.
The client requests no contact from agencies or media sales.
SUPPORT OUR LIFE-SAVING FUNDRAISERS
At Campaign Against Living Miserably, we’re expanding our team and searching for two Challenge Events Officers. Your mission? To deliver an ambitious portfolio of third-party, owned and DIY events, to inspire and support our growing community of Fundraisers as they take on epic challenges, all in support of CALM’s life-saving work.
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You’ll join a growing team, fresh off its biggest fundraising year to date
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You’ll help shape meaningful experiences for thousands of fundraisers
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You’ll turbocharge your professional skills across fundraising, events and communication
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You’ll help prevent suicide and make a life-saving difference for people struggling with life
Not bad, right? Plus, you’ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.
SOUND LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE
Our Challenge Events team has just seen a 60% increase in fundraiser numbers this year. We’re hiring now to unlock the full potential of this incredible community. Reporting into the Challenge Events Manager, you’ll boost our ability to grow our portfolio of events and connect personally with the incredible people who support CALM on a day to day basis.
The reasons people fundraise for CALM can be deeply personal. They might have lost someone to suicide, used our helpline for themselves or someone they know, or they might want to support a lifesaving service. By understanding what drives them, you’ll shape and deliver event experiences that feel meaningful and memorable, strengthen their connection to CALM, and inspire them to keep coming back for more.
YOUR RESPONSIBILITIES
CORE
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Contribute to CALM’s fundraising targets, through excellent event delivery, relationship management and supporter care
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Ensure all supporters receive excellent care from CALM, as well as completing all assigned admin tasks with a high degree of accuracy
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Confidently represent CALM at key meetings and events
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Be a data steward for fundraising, ensuring quality data management
SUPPORTER ENGAGEMENT AND STEWARDSHIP
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Support on delivery of the Challenge Events portfolio, ensuring Challenge Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages
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Provide general support to the Challenge Events Manager with event day delivery as required
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Represent CALM at Challenge Events, including acting as an Event Day Lead, and attending wider CALM events
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Work with the Challenge Events Manager and Event Fundraising Lead to develop our portfolio of events, analysing performance, identifying opportunities and putting ideas into action
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Steward CALM’s Challenge Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us
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Be the friendly voice of CALM, responding to enquiries through the website or phone in a timely manner
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Proactively craft and send personalised emails to fundraisers to drive retention and satisfaction
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Help with the management and optimisation of the Challenge Event email automated journeys used to steward participants in the lead up to and after their event
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Help to devise and manage our email marketing strategy to event participants
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Deliver stewardship calls to Challenge Event Fundraisers - welcoming them to the team upon sign up, wishing them good luck before their event, or offering them fundraising guidance and support
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Work across various income platforms to ensure fundraising pages and donations are correctly coded, including JustGiving and Enthuse
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Support on the maintenance of relevant pages on the CALM website
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Analyse feedback from fundraisers via our post event surveys and identify areas for improvement
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Engage with Fundraisers on our CALM Facebook groups - sparking conversation and fostering a supportive community atmosphere
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Recruit and manage volunteers to support at events
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Work with the wider organisation to improve processes and data management
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Support in other areas of Public Fundraising as required, including community fundraising and individual giving.
Competencies
Essential
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A strong understanding of challenge event fundraising
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Able to take initiative, manage a varied work load with great organisational skills
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Passion for fundraising and understanding of the importance of providing excellent supporter care by telephone, SMS, and email
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Confident making telephone calls, with a friendly and empathetic telephone manner
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A creative mind and ability to problem-solve
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A self-starter, happy and able to develop areas of work that might not have been done before
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Excellent IT skills
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Willing to work occasional out of hours and weekends as required
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Understanding of CALM, why people choose to support us
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Act as a positive ambassador for CALM, working in line with our ethos, policies and branding
Experience
Essential
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Experience in event delivery (preferably from within the third sector)
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Experience in a fundraising role
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Experience in a customer or supporter facing role, interacting with customers/supporters on a day to day basis
Desirable
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Experience working with a CRM database (preferably Salesforce)
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Experience working with fundraising platforms, such as Just Giving and Enthuse
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Experience of using email marketing tools and managing email campaigns
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Experience of using G-suite
Why work for us?
Reports to: Challenge Events Manager
Contract: Permanent
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. The right candidate will be willing to work occasional out of hours and weekends as required.
Salary: £30,000 - £33,000 per annum
A work environment that values creativity, personal growth and collaboration.
The closing date for applications is Sunday 28th September 2025.
About us:
We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
To help people end their misery, not their lives.


The client requests no contact from agencies or media sales.
We are recruiting for a new part-time, fixed-term role of Marketing & Communications Officer to help build our profile, increase congregation numbers and visitor engagement, support fundraising activities and drive commercial and charitable income as we embark on a £6.5 million conservation and renovation campaign.
We are looking for candidates who meet the following essential criteria:
· Previous marketing experience
· Writing wide-ranging online and offline content in a faith-based context
· Excellent editorial / proofreading experience
· Social-media content generation and campaign experience
· Experience in creating online and social media content
· Experience using design software including but not limited to InDesign
· Demonstrable ability to exploit online channels (eg Google ads) to build audiences
· Knowledge of impact monitoring tools
· Producing reports for multiple internal and external stakeholders
· Expected to understand and sympathise with the work of a church and its religious, educational and charitable purpose.
Temple Church (consecrated in 1185) is one of London’s most historic and beautiful churches – and a hidden gem. Modelled on the Church of the Holy Sepulchre in Jerusalem, Temple Church is an active centre of Anglican worship, is the birthplace of Magna Carta and sits at the heart of legal London. We have an active schedule of services, events and concerts and an internationally famous choir that includes adult singers, choral scholars, and boy and girl choristers. The church features in the book and film of The Da Vinci Code and we have a long history of interfaith dialogue.
For our contact details and information on how to apply, please click on "How to apply".
The client requests no contact from agencies or media sales.
We are looking for a Policy Officer to join our busy team, specialising in welfare and employment policy. This role will see you working to influence the policy landscape, and develop evidence-based policy positions, on issues concerning finances and debt, welfare benefits, and employment, affecting the Armed Forces community.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Policy Manager, key responsibilities will include:
- Monitor the policy landscape and upcoming policy development across the welfare and employment portfolio, within central, local, and devolved government
- Track and analyse changes in needs, priorities, and concerns of the armed forces community
- Use qualitative and quantitative research, policy analysis and lived experience to develop robust, evidence-based policy positions and proposals
- Identify, establish, and maintain an impactful network of key policy stakeholders across the charity sector and government
- Represent RBL publicly through securing opportunities to present policy issues and products, including at relevant events, workshops, external committees and working groups
You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings) to our London Head Office hub.
Should you wish to explore a hybrid London working contract (to include an additional London Supplement to salary), this can be discussed at interview stage.
Employee benefits include –
- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.