Service manager jobs in East of england

We have an exciting opportunity to lead our experienced criminal justice IDVA team, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and our Victim Support Office near Old Street station.

Do you want to lead a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of domestic abuse survivors?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

This is a hybrid role, working from home with travel to the Victim Support office in Islington. As the Criminal Justice Domestic Abuse Service Manager, you will:

• effectively manage and develop a high quality, innovative and pro-active domestic abuse team.
• Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service's safeguarding framework.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.

You will need:

• A passion for working with victim/survivors and a thorough understanding of gender based violence and abuse.
• A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact on men, women, children, families, and communities.
• Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard.
• A track record of demonstrating and delivering a non-judgemental, anti-racist and anti-discriminatory approach to empowering victim/survivors of domestic abuse.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

To lead and manage two supported living care services, overseeing the organisation’s provision of high-quality person-centred services and ensure that performance and quality standards for care, support and inclusion are met.

A fundamental aspect of your role will be ensuring, that the day-to-day organisation of individual services allows for the integration of people we support into the community to access facilities, take part in activities outside of their home and provide the means to maintain their existing skills and develop their independence. In doing this you will ensure that service users are supported in a clear, planned, structured and effective way and that effective review systems are in place and working for each individual's service to support to achieve their outcomes.

You will achieve this through the management of support staff as well as by taking part in a variety of corporate activities, which promote the interests of the organisation.

Summary of Main Duties

Staff Management

· Setting clear objectives for all staff and ensuring these are met

· Providing leadership and management support, thereby ensuring staff understand roles and expectations and perform to a satisfactory standard

· Identifying staff training needs and ensuring these are met effectively

• Take part in the recruitment, induction, and training of staff as appropriate.

• Supervise and appraise staff on a one-to-one basis. Coaching, mentoring staff and create a culture of ongoing learning and development

• Ensuring that all staff follow and monitor the agreed individual’s person-centered support plan, providing advice on particular approaches to problems. 

• Set performance targets and monitor the performance of those you line manage in the provision of person-centred, efficiently managed services

· Briefing and consulting with staff, keeping them updated of organisational

developments and holding regular meetings with staff and other stakeholders

Service Development and Delivery

· Ensuring the provision of person-centred services enabling people to lead

independent and fulfilled lives.

· Identify outcomes with individuals and solutions in conjunction with other stakeholders

· Monitoring service quality and address shortfalls

· Working with all stakeholders to build effective, outcome-based support plans, which reflect the organisations philosophy of service provision thereby promoting service user’s choice, rights, control and independence

• Ensuring review meetings are held with people and/or their advocates and support workers to formulate individual plans and focused outcomes.

• To regularly spend time within each service and carry out quality audits and reports. 

·   To manage budgets for services and identify adequate resources required to ensure service users receive a quality service that meets their needs and adapts to any changing needs

• Help plan services for people moving to Aurora Nexus services, including costing new services, working closely with social workers, families, advocates and staff to ensure that assessments are thorough and support plans are implemented.

·   To encourage and facilitate individual’s involvement in the planning, management of the services and recruitment and training of staff

The organisation

• Contributing to the development of the organisations strategic plan and supporting its implementation

• Upholding all of the organisations policies, procedures and guidelines.

• Acting as a positive representative of Aurora Nexus for all staff, stakeholders and the general public

• The monitoring and reporting of budgets in line with agreed establishments and monitor performance via variance reporting

• To participate in the writing and review of policies and procedures.

• To participate in the On-Call system for the whole organisation.

• To deal with disciplinary matters and grievances as required in accordance with the organisation’s Policies and Procedures.

• To partake in the future development of the organisation and work with members of the team on tendering for new business opportunities and establishing the organisation on relevant frameworks to maximise opportunities for referrals from local authorities or direct payments

• To write reports and provide quality information as required including all aspects of quality, health and safety and other records as required

• To undertake any other duties appropriate to the role.

• This job description may be reviewed and changed in consultation with the post holder and the Chief Executive.

About The Role

StreetLink London plays a vital role in supporting people sleeping rough to access the services and support they need.

Through assessment, advice, advocacy and partnership working, the service helps improve outcomes for people experiencing rough sleeping across all 32 London boroughs.

We are looking for an experienced Service Manager to lead the strategic development and day-to-day delivery of StreetLink London. Managing a team of Assessment Workers, a Coordinator and volunteers, you will drive service quality, monitor performance against key targets and work collaboratively with commissioners and partners to ensure the service continues to respond effectively to changing needs across London's rough sleeping sector.

In this role you will:

• Lead, motivate and develop a high-performing team, ensuring excellent service delivery and positive outcomes for clients
• Oversee service performance, monitoring KPIs, analysing data and producing reports for commissioners and stakeholders
• Build and maintain effective partnerships with local authorities, rough sleeping services and other key organisations to strengthen pathways and improve outcomes for people sleeping rough

The role is based at the St Mungo's Head Office in Farringdon. Office hours are Monday – Friday.

About you

We are looking for a collaborative and resilient leader who can support a high-performing team and drive continuous service improvement. You'll be confident managing a complex service, building effective partnerships and using data and insight to improve outcomes. Thriving in a fast-paced environment, you'll be comfortable leading through change and identifying opportunities to enhance service delivery.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

Why join us?

At St Mungo’s, you’ll be part of a mission-driven organisation where your work will directly support people to move away from homelessness for good. You’ll have the autonomy to shape a critical service, collaborate with sector leaders, and drive meaningful, lasting change.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date, 10am on: 3rd September 2026

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Job Title: Independent Services Manager

Contract: Permanent

Hours: 25 hours per week

Salary: £22,857– £24,286 per annum (£32,000 - 34,000 FTE)

Location: Home based

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state

We support children and young people from birth to independence, creating a change that lasts a lifetime.

About the Independent Service Manager role

We are looking for an experienced professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).

The role will be responsible for the delivery of this national service managing a group of committed and dedicated associate Independent Persons, as well as managing the relationships with our commissioning authorities.You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.

We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.

The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures.They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

This post will be home based (with access to our attractive Central London offices for those who wish to do so).

The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 21st September 2026

Interview Date: 29th September 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

2026 Coram Voice - Registered charity no: 1046207

Spitalfields Crypt Trust (SCT) is an East London charity supporting people affected by homelessness and addiction to rebuild their lives. We are looking for an experienced and inspiring Recovery Community & Therapeutic Service Manager to lead the development, delivery and continuous improvement of our Recovery Community and Therapeutic Service.

This is a part-time role working 28 hours per week and is fully onsite at our Shoreditch hub. There is some flexibility around how the hours are worked across the week, although ideally Friday will be included as a working day.

This is a key leadership role bringing together therapeutic support, aftercare, peer-led activity, volunteering, training and community engagement to create an integrated recovery journey. You will ensure that people accessing SCT's services have opportunities to strengthen their recovery capital, build supportive networks and progress towards greater independence and wellbeing.

Working closely with our Director of Services and colleagues across SCT, you will:

• Lead the ongoing development of SCT's Recovery Community and therapeutic offer.
• Oversee recovery-focused programmes, therapeutic interventions, aftercare and peer-led activities.
• Create meaningful opportunities for people with lived experience to shape services, volunteer, mentor and support others.
• Lead and develop staff, volunteers, peer mentors and facilitators, fostering a positive and inclusive culture.
• Build strong partnerships with commissioners, funders, treatment providers, housing and mental health services and other community organisations.
• Oversee service quality, budgets, monitoring and evaluation, ensuring services are safe, effective and demonstrate positive outcomes.
• Develop pathways into volunteering, employment, education and wider community engagement.

About you

We are looking for someone with significant experience of leading services within recovery, social care, community development, housing, health or a related field. You will have a strong understanding of addiction recovery and the challenges experienced by people affected by homelessness and multiple disadvantage.

You will be a confident and collaborative leader with experience of managing people, developing programmes, building partnerships and delivering measurable outcomes. You'll also bring strong organisational and communication skills, sound judgement and a genuine commitment to person-centred, trauma-informed and recovery-focused practice.

Above all, we're looking for someone who can inspire others, develop strong services and help create an environment in which people in recovery are active participants in their own community.

Location: SCT's Shoreditch hub, London E1
Hours: 28 hours per week, onsite, ideally including Friday as a working day

Please see the attached Job Description for full details of the role, responsibilities and criteria.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our RCH Coxley House Care Home in Bow Road.

Sounds great, what will I be doing?

As the Service Manager, you will provide strong leadership and operational oversight to ensure the delivery of a safe, high-quality, recovery-focused service that promotes independence, dignity, and positive outcomes for residents. You will lead on regulatory compliance, safeguarding, risk management, quality assurance, and continuous service improvement, ensuring contractual and organisational standards are consistently achieved. Working closely with residents, staff, commissioners, healthcare professionals, and partner agencies, you will foster effective partnerships and co-production opportunities. You will oversee staffing, budgets, referrals, occupancy, and performance management, while maintaining responsibility for health and safety, medication governance, staff development, and the creation of an inclusive, person-centred environment.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

In this role, you will need substantial experience supporting adults with mental health needs, complex needs, and dual diagnosis within health, social care, or supported living environments. You will possess strong leadership and supervisory skills, together with experience of safeguarding, risk management, incident response, and overseeing person-centred support planning. A sound understanding of recovery-focused practice, CQC standards, relevant legislation, and quality assurance processes is essential. You will be confident working in partnership with Local Authorities, NHS services, and other professionals, while demonstrating excellent communication, organisational, and problem-solving abilities. Strong IT and record-keeping skills are also required, alongside the ability to make sound decisions in complex situations.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are looking for an experienced and enthusiastic Events & Customer Experience Duty Manager to join our Events team at Enable! 

The Events & Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable's venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience.

 The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service.

Working as part of the operational management team, the Events & Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Facilities & Operations Manager

Based: Wandsworth 

Salary: £32,000 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Office, Rota Based

DBS: Enhanced

Role Overview: 

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work. 

Main Duties/Responsibilities:  

Customer Experience

• Deliver a consistently high standard of customer service across all customer touchpoints
• Act as a visible and approachable presence for customers, clients and visitors
• Proactively identify opportunities to improve the customer experience
• Respond to customer queries, feedback and complaints in a professional and timely manner
• Resolve issues effectively, escalating matters where appropriate
• Ensure customer feedback is captured and used to support service improvements
• Promote a positive, welcoming and inclusive environment for all customers and visitors

Event and Operational Delivery

• Take operational responsibility for the smooth delivery of events and activities during duty manager shifts, including build, live and break
• Ensure all operational areas are prepared and ready for customers and event attendees.
• Monitor customer flow, queues, facilities and overall customer experience
• Respond quickly and effectively to operational issues and unexpected situations
• Ensure agreed event plans, procedures and customer service standards are delivered
• Work closely with event organisers, contractors, suppliers and internal teams to support successful event delivery.
• Produce high-quality End of Day Reports, identifying trends, lessons learned and opportunities to improve operational process and the customer experience, making recommendations to management to support continuous improvement
• Carry out pre-event venue readiness inspections to ensure all customer-facing areas, equipment and facilities are presented to the highest standard prior to opening
• Ensure venues are reinstated to operational standards following each event, identifying any maintenance, cleaning or operational issues requiring follow up

Team Support

• Lead, motivate and support customer service and front-of-house teams during events and daily operations.
• Provide clear briefings and ensure staff understand their roles and responsibilities
• Monitor team performance and provide coaching and feedback
• Support the induction and training of new team members
• Promote a positive team culture focused on excellent customer service
• Address poor performance or conduct issues in line with company procedures, escalating where necessary.
• Develop, implement and maintain consistent customer service standards across all venues, events and front-of-house operations
• Lead and follow through on receiving customer feedback 
• Support commercial objectives through strong customer engagement and insight
• Lead by example, demonstrating professional and exceptional customer service standards at all times
• Foster a collaborative working environment, encouraging effective communication and teamwork across operational departments

Health, Safety & Compliance

• Ensure the event operates in accordance with relevant health and safety procedures
• Respond appropriately to incidents, emergencies and safeguarding concerns
• Complete and maintain accurate operational and incident records
• Ensure staff follow relevant policies, procedures and risk assessments
• Support the safe evacuation, invacuation, lockdown and other emergency procedures where required
• Report any hazards, incidents or operational concerns to the appropriate manager

Communication and Administration

• Maintain effective communication with colleagues, managers, customers and stakeholders
• Complete shift handovers and operational reports
• Record customer feedback, incidents and service issues accurately
• Support the monitoring of customer service performance and operational standards
• Contribute to team meetings, service reviews and continuous improvement activity

Skills and Experience:  

Essential

• Experience working in a customer-facing operational environment
• Experience delivering a high standard of customer service
• Experience supervising, leading or supporting a team
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and decision-making skills
• Ability to work flexibly, including evenings, weekends and event days
• Good organisational and administrative skills
• Full UK driving License

Desirable

• Experience working in events, hospitality or similar operational environment
• Experience handling customer complaints and challenging situations
• Experience working in a busy venue or high-volume customer environment
• Experience supporting staff training and development
• Experience with customer feedback systems or performance monitoring

Key Competencies

• Customer-focused
• Operationally effective
• A confident communicator
• Calm under pressure
• Solution-focused
• A positive team leader
• Organised and proactive

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

Senior Manager, Community Wellbeing Services, Catalyst Support

Location - Based at Nankeville & Hybrid - with regular presence across community sites, partner organisations and Catalyst locations

Salary - £41,000 - £45,000 p.a. FTE

We are so pleased to be partnering with Catalyst Support to help them find a Senior Manager, Community Wellbeing Service, this is a newly shaped senior leadership role with real opportunity to influence how community support is delivered across Surrey.

As one of Surrey's leading wellbeing charities, Catalyst works alongside individuals and communities to improve mental, physical and emotional health, creating accessible support that changes lives and strengthens local communities. Guided by kindness, integrity and collaboration, they are now looking for an ambitious and values-led Senior Manager to lead an important portfolio of community wellbeing services. At Catalyst Support, they believe that wellness is a right, not a privilege.

Leading a portfolio that includes Community Connections, Safe Haven and Counselling services, you'll provide strategic and operational leadership across multiple services, ensuring they are connected, high-quality and responsive to local need. More than service management, this role is about creating a genuinely joined-up approach to community wellbeing, shaping pathways, building partnerships and ensuring people can access the right support at the right time.

You'll work closely with the Director of Services and wider leadership team to embed a "One Catalyst" approach, bringing services together around a shared vision and operating model. You'll also play a pivotal role externally, developing relationships across the VCSE sector, statutory services and local communities, ensuring Catalyst remains a trusted and influential partner across Surrey.

They are looking for an experienced leader with a background in community services, mental health, social care, wellbeing or related fields. You'll bring experience of leading teams and services in complex environments, strong safeguarding expertise and a track record of building meaningful partnerships that improve outcomes for people and communities.

Equally important is your leadership style. You'll be someone who can hold strategic oversight whilst remaining visible and connected to frontline delivery. You'll enjoy working collaboratively, navigating complexity and supporting teams through change with clarity, empathy and purpose.

This is a fantastic opportunity for an established senior manager who is passionate about community wellbeing and wants to shape services that truly make a difference.

If you're a strategic and collaborative leader who believes in the power of community-based support, we'd love to hear from you. Whether you're currently leading wellbeing, mental health, social care or community services, this is an opportunity to shape a connected, innovative portfolio that improves lives across Surrey.

To apply, please submit your CV and the 3 questions that are downloadable on a separate document. (You can download the documentation when you click on 'Apply Now' button.) If you'd like an informal conversation about the role before applying, please contact Abi at Charity People. 

Important Dates

• Application deadline Thursday 10th September at 9am
• Thursday 17th and Friday 18th September - hold first interviews via Teams
• Week commencing Monday 21st September - Face to Face Interviews on site

Charity People is a forward thinking, inclusive organisation that actively and deliberately seeks to challenge inequality and discrimination in recruitment. We match charity needs with the talents of candidates, irrespective of background, identity or lived experience. We particularly welcome applications from people who are underrepresented within the charity sector.

Service Development Manager

We are looking for an experienced and resourceful Service Development Manager to work closely with the CEO to establish and deliver a strong presence across Forest of Dean, Cheltenham and Tewkesbury.

This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire.

Position: Service Development Manager

Location: Remote/Gloucestershire, with regular travel across Forest of Dean, Cheltenham and Tewkesbury and occasional attendance at the Stroud office

Hours: Part-time, 30 hours per week

Salary: £38,000 pro rata (£30,811 actual salary for 30 hours per week)

Contract: 24-month fixed-term contract

Closing Date: 20th September 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

The Role

This is a hands-on role combining direct family support, project management, service development and partnership building. You will hold an appropriate caseload, develop new activity, build strong local referral pathways and help turn the countywide plans into practical support for families.

We need someone who is confident working independently, takes ownership, builds relationships quickly and can find practical solutions when there is no obvious route forward. The initial focus will be Forest of Dean, Cheltenham and Tewkesbury, but the role is designed to evolve as our countywide work develops.

Key accountabilities include:

• Service development and delivery
• Direct family support
• Project management
• Partnerships and referral pathways
• Funding, monitoring and sustainability
• Safeguarding and quality

The first year will focus on developing and delivering Home-Start services across Forest of Dean, Cheltenham and Tewkesbury. As the countywide work develops, the focus of the role may evolve to support wider service development across Gloucestershire.

For the first six weeks, the post will be predominantly based at the Stroud office for induction and orientation.

After this, the role will be mainly home and community based, with regular travel across Forest of Dean, Cheltenham and Tewkesbury and occasional attendance at the Stroud office.

About You

We are looking for someone who is practical, resourceful and motivated by making things happen.

You will be comfortable supporting a family one day and developing a new partnership or service the next and have enough frontline experience to understand what works for families and enough project-management discipline to turn ideas into effective delivery. You will not be joining a finished project with every detail already decided. We need someone who can understand the objective, identify what needs to happen next and move the work forward.

You will have experience of:

• Direct service delivery, ideally with families, children or communities
• Holding a caseload or providing ongoing one-to-one support
• Project management
• Developing or implementing new projects or services
• Building effective relationships with external organisations and professionals
• Working independently and taking responsibility for delivery
• Safeguarding and professional boundaries.

Practical requirements

You must:

• be able to drive;
• be willing and able to travel independently across Gloucestershire;
• be able to work predominantly from the Stroud office during the initial six-week induction period;
• subsequently be comfortable working from home and community locations;
• be confident using standard IT and case-recording systems.

If this sounds like you, then apply today!

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

We welcome applications from people of all backgrounds, cultures, faith groups, and socioeconomic circumstances, as well as from people who are disabled, neurodivergent, LGBTQ+, or from different age groups. We also value applications from those with caring responsibilities or non-traditional career paths.

You may also have experience in areas such as Service Development Manager, Service Development Manager Lead, Service Development Manager Deputy, Service Development Officer, Service Development Manager, Service Delivery Manager, Service Delivery Manager Lead, Service Delivery Manager Deputy, Service Development Officer, Service Delivery Manager, Service Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Service Delivery Administration Manager

We are seeking an experienced and highly organised Service Delivery Administration Manager to lead the Administration Hubs in the Midlands and South East Localities.

Position: 000044 Service Delivery Administration Manager

Location: Home-based, Midlands or South East Locality. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week 

Salary: Circa £33,500 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 13 September 2026

Interview Date: 8 and 9 October 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Support Lead, the Service Delivery Administration Manager will work to ensure the Administration Hubs are delivering high-quality administrative support to Locality Impact service delivery teams. 

Key responsibilities will include:

• Line management of Service Delivery Administrators, including recruitment, training, support and supervision, creating a positive leadership environment
• Managing performance improvement
• Supporting process improvements and creating efficiencies within the admin hub, including key stakeholders at relevant points.
• Working with Service Delivery Coaches to ensure quality administrative support is provided to commissioned services.
• Contributing to the wider Service Delivery Admin function across Locality Impact

About You

You will have:

• Experience of supporting remote teams
• Excellent communication skills
• Experience of writing and implementing new administration processes
• Experience of building and maintaining relationships with key stakeholders

This role requires frequent travel to provide face to face 1:1s, Admin Hub team meetings and wider management meetings. The teams you will be line managing are based in the Midlands and South East Locality. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Delivery Administration Manager, Service Delivery Admin Manager, Service Administration Manager, Service Admin Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Day Service Manager for Kingston Eco Op

Lead a service that makes a real difference!

Eco-op provides person-centred activities, opportunities and support to help people with learning disabilities, mental health needs and neurodiversity build confidence, independence, wellbeing and meaningful community connections.

We are looking for someone to build on the successes of our manager who is retiring after 7 years in the role to take Eco-op (A project of Kingston Voluntary Action) into the next phase of its development. 

If you are a proven manager with the ability to lead strategically, build partnerships and, above all, ensure the delivery of safe, high-quality services that place people at the heart of everything we do then please apply.

Join us and help create opportunities, choice and independence for local people while leading one of Kingston Voluntary Action’s most valued community services.

We're looking for someone who has:

• Proven experience managing teams and services
• A strong commitment to person-centred support and inclusion
• Excellent leadership and partnership-building skills
• Knowledge of safeguarding, risk management and Adult Social Care
• The ability to drive service development, manage resources and demonstrate impact.

Location: Kingston upon Thames

Salary: £39,330.00 FTE (£31,464 pro rata)+5% pension contribution

Hours: Full Time Role or 28 hours Part Time

Contract: Permanent

Clinical Services Manager

Location: Finsbury Park, London, with limited travel outside London
Hours: 21 hours per week, with occasional out-of-hours work
Salary: £40,800 pro rata (21 hours per week)
Contract: Permanent
Reporting to: Director of Clinical Services

About the role

icap is looking for an experienced and committed Clinical Services Manager to join our Clinical Management Team and support the Director of Clinical Services in the delivery, development and governance of icap’s therapeutic services.

This is an exciting opportunity for an experienced clinician with strong clinical management and people-management skills who is passionate about delivering high-quality, accessible therapy and supporting therapists to provide safe, effective and culturally sensitive services.

As Clinical Services Manager, you will have an important role in overseeing the day-to-day delivery of our clinical services, supporting our network of therapists and supervisors, and ensuring that clients receive a high-quality service from referral through to allocation and ongoing therapy.

You will act as a senior clinical resource within the organisation, providing clinical consultation and guidance, particularly around risk and safeguarding, while working closely with the Director of Clinical Services, Clinical Administrator, therapists, supervisors and partner agencies.

Key responsibilities

As Clinical Services Manager, you will:

• Provide clinical leadership and management across designated services, supporting therapists and supervisors and ensuring that clinical practice meets icap’s policies, procedures and governance requirements.

• Oversee the client journey, including referrals, pre-initial consultations, triage, assessments and allocations, working closely with the Clinical Administrator and assessing therapists.

• Provide senior clinical advice and consultation, including guidance around clinical risk, safeguarding and complex presentations, and provide clinical cover where required.

• Support and develop our clinical teams, including induction, regular reviews, recruitment, team meetings, CPD and ensuring high standards of clinical documentation and outcome measurement.

• Build strong relationships with partner agencies, funders and stakeholders, representing icap at relevant meetings and contributing to consultation, service development and improved access to therapy.

• Work closely with the Director of Clinical Services and wider management team on clinical governance, service development, audits, policies, reporting and the continued development of icap’s therapeutic services.

About you

We are looking for a qualified and experienced therapist who combines strong clinical expertise with excellent organisational and management skills.

You will have:

• Full professional membership, registration and accreditation with UKCP, BPS, BPC, BACP or equivalent.

• At least five years’ post-qualification experience.

• Experience of working therapeutically with people who have experienced childhood trauma.

• Experience of clinical management or management within an organisational setting.

• Experience of working across different cultural contexts and a strong commitment to culturally sensitive practice.

• Experience of collecting and measuring clinical outcomes, including CORE.

• Excellent communication, interpersonal and people-management skills.

• The ability to work independently while also contributing effectively to a multidisciplinary and collaborative team.

• Knowledge of relevant legislation, safeguarding and clinical governance requirements.

• An understanding of Irish history, culture, identity and the experiences of Irish communities.

Experience or training in additional therapeutic approaches such as Sensorimotor Psychotherapy, Somatic Experiencing, IFT, EMDR or Integrative Counselling would be desirable.

Why work with icap?

At icap, our work is centred on providing accessible, high-quality therapeutic support and responding sensitively to the needs of the communities we work with.

We are committed to diversity, equality and inclusion, culturally sensitive practice and improving access to therapy for people who may otherwise face barriers to accessing support.

We value compassionate clinical practice, collaboration, professional development and strong relationships with our clients, therapists, community partners and wider network.

As Clinical Services Manager, you will have the opportunity to make a meaningful contribution to both the quality of our clinical services and the continued development of the organisation.

You will join a committed Clinical Management Team and work closely with the Director of Clinical Services, CEO, therapists, supervisors and partner organisations.

How to apply

Please see the attached full Job Description and Person Specification for further information about the Clinical Services Manager role, including the full range of clinical, management, service-development and organisational responsibilities.

If you are an experienced clinician looking to take the next step in your clinical management career and are committed to delivering high-quality, culturally sensitive therapeutic services, we would be pleased to hear from you.

Clinical Services Manager | Clinical Management | Clinical Services | Therapy Services | Clinical Governance | Trauma-Informed Practice | Service Development | Mental Health

Pay: M1 (£36,642 - £40,356 a year based on 44.6 weeks per year which is term time, plus one week for insets and holiday pay. This is split over 12 monthly payments).

The trust is part of the Local Government Pension Scheme that contributes 17.8% as employer pension contributions.

Start Date: Ideally September 2026 (please note our intention is for our outgoing Service Manager to work alongside you for approximately 6 weeks so you feel confident in the role before she departs)

Forest House Education Centre (FHEC) is a hospital school for 13-17-year-old pupils, attached to the Forest House Adolescent Unit, a Tier 4 CAMHS inpatient facility on the Kingsley Green hospital site. The Centre provides education for the patients occupying the Adolescent Unit's sixteen beds, while additionally being the sole educator for eight 'day pupils' who are referred by Hertfordshire County Council through ESMA (the LA's tutorial service for pupils who are out of mainstream education for medical reasons).

The Service Manager at Forest House Education Centre will work closely with Trust leaders to effectively manage the day to day provision of the service.

The candidate’s key role will include liaising with stakeholders to ensure effective communication and collaboration between ESMA, Forest House Adolescent Unit, base schools, pupils and their families and professionals involved in the care and education of our pupils; to ensure the best outcomes for all those at FHEC; attend multi-agency meetings as necessary and work in conjunction with the Trust staff to ensure that all aspects of the SLA (service level agreement) are met.

The candidate will have experience of dealing with pupils with Mental Health issues and have excellent communication skills. Interested parties must have a diplomatic, tactful and creative approach to team working.

Please see job description for more information.

Closing date for applications is 9am on Friday 4th September 2026. Candidates are welcome to call and speak to the Head Teacher and/or arrange to visit the school site. Please use contact details above to make arrangements.

 Applications Close: 9 am on Friday 4th September 2026

 Interviews: Week Commencing Monday 7th September 2026

Our client is a dynamic, passionate charity, committed to improving the lives of children across the UK. They currently run over 100 local services that help thousands of young people who desperately need support, as well as campaigning to change laws and policies to make children’s lives both happier and safer. They are now looking to recruit a Service Manager to oversee their Safe Zones Emotional Health and Wellbeing Service in Greater Manchester.

Safe Zones provides short-term step-down crisis support to young people experiencing mental health crises, offering a safe and supportive environment. As Service Manager you will lead and coordinate the delivery of mental health early help services across Greater Manchester, ensuring all aspects of service delivery for children and young people are delivered safely, effectively and to a consistently high standard in line with contractual requirements.

To apply for this role, you will have significant experience of working with young people who may be struggling with their mental and emotional health and will have sound knowledge of the barriers faced by hard-to-reach young people when accessing early help. You will have demonstrable experience of supporting frontline staff and will have knowledge of local mental health support agencies in the area. You will also have a strong understanding around current legislation, policy, procedures, and issues relating to the safeguarding of children and young people

In order to apply please initially submit your CV in the first instance. Should your experience be suitable, we will then arrange a suitable time to brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note this is initially a fixed term contract until June 2027, covering maternity leave.