Service manager jobs in epping forest, tyne and wear

About SPANA

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

About this role

The Communications and Media Officer, part of SPANA’s Communications and Campaigns team, creates high-quality content and drives impactful communications to support the charity’s mission and raise the profile of working animals in the global news agenda.

The role involves producing engaging written, digital and visual content across multiple platforms, ensuring consistency with SPANA’s brand and messaging. It also includes managing and cataloguing content assets to support the organisation’s ongoing communications needs. Through compelling storytelling and collaboration across teams, the role helps drive awareness, advocacy, fundraising and internal engagement. The post holder will also support the Head of Communications and Campaigns in building and maintaining relationships with high-profile public figures, including celebrities and social media influencers.

Contract, location and salary

This is a full-time (34.5 hours per week), permanent role. SPANA works on a hybrid basis, with staff required to work for 1-2 days per month (or more if preferred) from our London office. Staff must be based in the UK with the current right to work.

The salary for this role is approximately £33,000 per annum subject to skills and experience. SPANA offers a generous package of benefits to employees, including a pension scheme where SPANA contributes 10% if the employee contributes at least 5%, healthcare cash plan and volunteer day.

Further details

Please review the job description for full details on this role including a person specification and information on how to apply. The deadline for applications is 23:59 BST on Monday 25 August 2025. 

Job title: Co-Director

Status: Fixed Term Contract for 12 months

Location: Home based in London area

Report To: Founder of The Black Economists Network

Hours: Part Time – commitment of 8 hours per week which must include at least 4 hours on Fridays

Salary: Based on experience; £23- £25 per hour.

Full time salary                      £45,000-48,100 per annum:

Pro-rata’d to                           £9,568-10,400 per annum

Benefits: Pension, holiday scheme

About us:

The Black Economists Network (TBEN) is a dynamic and progressive organisation dedicated to fostering a supportive and inclusive community for professionals and students of African and Caribbean descent in economics and related fields. We provide a platform for networking, collaboration, idea sharing, and mutual support. Additionally, TBEN aims to address the underrepresentation of Black individuals in economics and related fields by partnering with other organisations to drive diversity strategies and increase the visibility of Black economists.

Do you:

• Have a passion for our mission and have a commitment to social impact?
• Proven leadership or management experience
• Have the drive and experience to help us to develop our long-term strategy?
• Have strong decision making skills?
• Think strategically with the capability to develop and execute strategy, especially related to economic policy or research
• Enjoy working with people from a range of different backgrounds?
• Want to make a difference?

Would you

• Like to be part of an organisation that is striving to increase the visibility of Black economists?
• Be comfortable dealing with legal, financial and regulatory requirements?

Are you:

• An inspirational leader with lots of proven experience managing a team from an analytical, research or policy focused environment?
•  A strong communicator who can break down barriers and build relationships?
• An engaging public speaker who can represent TBEN in front of a variety of audiences
• An experienced people manager who can build a successful, collaborative and supportive team environment?
• Flexible and adaptable and happy working in a range of different environments?

If so, this is the role for you……..

The opportunity:

We are looking for a Co-Director to join the team and be responsible for the overall leadership and strategic direction of the organisation.  The successful candidate will work with the Founder and stakeholders to ensure that TBEN fulfils its mission, but also ensuring that it maintains financial sustainability and delivers impactful programs.

This is a brand new role for TBEN and we are looking for someone who can join us and make a real difference to what we are able to deliver.

If you have:

Essential:

• Proven experience as an Economist or a field related to economics and related fields;
• Proven experience as a people manager who has recruited, nurtured and developed a successful team;
• Proven leadership and management experience
• Clear experience managing budgets, understanding funding cycles and financial reporting
• Excellent communication and relationship building skills;
• An in-depth understanding of – and a passion for – promoting diversity and inclusion;
• Experience of working collaboratively and making strategic decisions;
• Excellent organisational skills, multi-tasking and prioritising across multiple projects
• A minimum of a Degree in Economics or closely related within the economics field or relevant transferable qualification in Economics
• Commitment to TBEN’s mission; a deep understanding and passion for promoting racial equity and economic empowerment within Black communities
• Right to work in the UK.

Desirable:

• Organisational experience within a non-profit organisation, think tank or research organisation or an organisation focused on economic development or social justice
• Fundraising or partnership experience
• Experience securing grants
• Building strategy partnership
• Public speaking
• Strong financial acumen and understanding of non-profit funding models;
• Experience in event planning and management;
• Experience of working in the charity sector;
• Economics related qualification.

Does this sound like you?  We would love to hear from you. 

We encourage applications who may not have followed a traditional route into economics, but bring relevant lived experience, insight, or transferable skills that align with TBEN’s mission

Closing date: Monday 11th August 2025

We are looking for an exceptional individual to join our busy team at LimeCulture.

The Head of Safer Cultures (Sport) is a senior leadership role within the organisation, responsible for driving high-impact safer cultures and safeguarding strategies and projects across a range of sectors, with a primary focus on Sport. This role requires a highly experienced professional who has led cultural change and safeguarding work at a strategic level, is confident working at executive and board levels, and brings a strong understanding of how safeguarding principles apply across different organisational cultures.

The postholder will play a key role in leading consultancy projects, influencing strategic cultural change and safeguarding decisions, and contributing to the development of content and resources

This is a full-time role and is primarily home-based with some planned travel and so candidates can be based anywhere in the country. 

Contract: Permanent

Hours: up to 35 hours per week (can consider less hours, 35 hours is full time)

Location: Finsbury Park London, in our purpose-built centre and gardens

Starting salary: £54,520 - £63,243 per annum

Closing date:  Monday 8th September 2025

Expected date of interviews: 17th-19th September 2025

Job ref: VA756

Would you like to make a positive difference to the lives of survivors of torture? Do you have experience of coordinating clinical services delivery to marginalised groups in a community setting?​

We have an exciting opportunity for a Senior Clinical Psychologist to work with an innovative and friendly multidisciplinary team at our London Centre.​

You will line manage and supervise highly skilled and dedicated clinicians, in the service delivery of a range of NICE guideline recommended therapy interventions, offered to our clients, who are survivors of torture and organised violence. You will report to the Adult Team Manager, London and operate as an integral part of the London Clinical Services Team. This is an exciting chance to join us as we place survivor empowerment and movement building at the heart of our four-year strategy and work together to increase the number of clients who can access our services. It is based in a centre specifically designed to be a safe and welcoming environment for survivors and includes gardens and growing facilities.

About the role

This is a wide-ranging position, and your key areas of responsibility will include:

• To work with the Adult Team Manager and Heads of Clinical Services to implement FFT’s strategic goals. It will involve providing line management to paid staff and volunteers from different professions and disciplines and provide professional and clinical supervision to qualified clinicians and trainees in the service including, clinical/counselling psychologists. This role may also include providing remote clinical supervision to clinicians in our other regional centres (North West England and Scotland).
• To ensure that Freedom from Torture's clinical model continues to be fully rolled out, with particular emphasis on survivor empowerment and evidence-based practice for addressing PTSD and other mental health impacts of torture.
• Championing people development as well as influence delivery of evidenced -based practice, clinical standards, quality initiatives and audit-based services.
• To formulate and negotiate psychological treatment and management plans for referred clients and to provide psychological treatment, using a range of specialist psychological interventions appropriate to the service in line with the new clinical model “Pathways” (drawing on a range of evidence-based models for the presenting problems of the clients).
• Being an effective role model and leader to encourage, develop and enhance skills of others.​

About you

This is an important role within Freedom from Torture. To be successful in this role you must have a high level of commitment to maintaining excellent standards of client care and service delivery. It is a key requirement that you must have knowledge of appropriate clinical standards and external regulatory bodies. You must also have sound financial awareness and experience of balancing the provision of quality care against budgetary parameters.

To be considered for this role you must be a Psychologist registered with HCPC and have qualified with a doctorate or equivalent in either clinical or counselling psychology. You must have professional experience of working with clients with complex PTSD and have post-qualification experience of using evidence-based trauma focused therapy models. It is essential that you have a clear understanding of the experience of refugees and people seeking asylum, both in terms of pre-flight experience and the experience of living in exile. You must have previous management and supervision experience and be able to provide demonstrable examples of how you have successfully led and influenced clinical teams within community or health care settings.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution.​

We also offer access to additional therapy training including NET and EMDR, access to high quality clinical supervision and an opportunity to hold a small case load alongside your management practice.​

You will also have the opportunity to closely with the Head of Clinical Services and to attend a range of forums and working groups to support the clinical development of Freedom from Torture.​

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality. Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £54,520 - £63,243 per annum.

To view the Job Description and Person Specification, please visit our website.​

To be considered for this role it is mandatory that at the point of application you must provide a CV and a cover letter addressing the job description and person specification. You must also provide proof of your professional accreditation status relevant to the role.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to an enhancedDBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

Location: Hybrid – 2 days/week in King’s Cross, London (Tuesdays & Wednesdays)
Contract Type: 3-month Temporary Contract (with potential to extend)
Salary: £20.00 – £21.92 equivalent to £36,500–£40,000 per annum
Start Date: Immediate

About the Role
Our client is seeking an experienced and highly organised Supporter Experience & Operations Lead to join their team on a temporary basis. This is a key role focused on delivering operational excellence across supporter and membership services, ensuring a seamless experience for members, donors, and prospects.

You’ll lead on the management of supporter operations budgets, financial forecasting for 2026, and compliance, while also overseeing a small team and third-party service providers. This is a hands-on, data-driven role ideal for someone with strong CRM, financial, and customer service experience.

Key Responsibilities

• Lead continuous improvement across supporter operations and customer service delivery
• Manage budgets, reforecasting, and financial reconciliation in collaboration with the finance team
• Oversee escalated member complaints and ensure compliance with policies and procedures
• Line manage the Supporter Experience Coordinator and support a team of two
• Maintain and improve CRM data quality (Salesforce transition in progress)
• Manage third-party suppliers for fulfilment, contact centre, and payment processing
• Contribute to the development of marketing technology and digital tools

What We’re Looking For

• Proven experience in membership or supporter operations, ideally within the charity or cultural sector
• Strong financial management and data analysis skills
• Excellent interpersonal and communication skills
• Experience managing CRM systems (Salesforce preferred)
• Confident in managing suppliers and internal stakeholders
• Line management experience and a collaborative, proactive approach

CV’s will be sent on a rolling basis.

Within commuting distance of our campus in Peckham, London

We are recruiting for an experienced Administrator to join our regional ITE team. You will support our regional ITE Programme Manager, who is responsible for the proactive and effective planning, execution and administration of ITE.

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.  

About the role  

The ITE Administrator reports to the programme manager alongside the regional Head of ITE and Deputy Heads of ITE. You will work closely with your counterparts across the NIoT to ensure that our ITE provision is well supported.

This is an exciting opportunity to initially support the planning and delivery of the ITE programme within the East, South and London (E,S&L) whilst we are in start-up mode and work in close collaboration with regional colleagues to ensure the provision is of high quality.

To be successful, you must be within commuting distance of our London campus in Peckham with occasional travel across the region and will work on campus four days per week with one day per week working from home by agreement with your Line Manager. 

ITE team office hours are between 8.00am and 6.00pm with variation, so all hours are covered between the team – your working hours will be discussed at interview.

Key benefits

• Highly competitive pay and pay progression opportunities.
• Flexible start and end working times.
• Flexible working opportunities, with significant scope for hybrid working.
• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service (with an annual discretionary office shutdown between Christmas and New Year).
• Entry to the highly valued Local Government Pension Scheme.
• Excellent opportunities to develop your skills and experience and to progress your career.
• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.

Diversity and inclusion

The National Institute of Teaching is committed to creating a diverse environment and ensuring that all qualified applicants receive equal consideration for employment. We are committed to fair and inclusive recruitment practices and are open to job shares, secondments, part-time, and flexible working schedules.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 23.59 on 10 August 2025.

As a condition of employment this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

This role presents opportunity to work innovatively & responsively, creating new, unique, & informative LGBT+ affirmative resources, crisis support, prevention & wellbeing initiatives; along with having a developmental role in upskilling & supervising sessional staff, trainees, interns & volunteers. 

This is an exciting job opportunity to join a dynamic & committed team, in a key frontline role working directly within our Heads-Out mental health service, which provides individualised mental health plans, crisis safety plans, mental wellbeing workshops, varied mental health support groups including for those seeking asylum, a trans & non-binary group; LGBTQ+ mental health social connections & activities group, and drop-in support.

Opportunities will include delivery of specialised interventions, taking direct referrals and helping to support & stabilise those at heightened risk and/ or living through mental health crisis, plus psychoeducation workshops and group programmes will further enable you to engage, empower & support participants to build confidence, develop skills, strategies & achieve goals to improve, maintain & best manage mental health, increase mental wellbeing, and reduce and/ or prevent future crisis.

elop is a  London based thriving community-led LGBT+ mental health & wellbeing charity offering a range of support, advice, information, counselling, and group support services to lesbian, gay, bisexual and trans (LGBT+) communities. 

There will be one regular evening/ week and occasional weekend working required.

NB: Initially there will be some remote home-based working alongside office-based working whilst we relocate to new premises

Interviews will take place Thursday 4 September 2025 between 9.30am – 15.00 pm

Are you passionate about people with lived experience of the justice system being at the forefront of its ongoing design and improvement? Do you want to play a pivotal role in successfully promoting and raising funds for our charity that puts lived experience front and centre of its leadership, operations and influencing work?

User Voice is a pioneering charity that works with people with convictions to support and develop their confidence, skills and mindsets. They then deliver our programmes to many more people who are impacted by the criminal justice system.

80% of our staff have convictions, meaning we’ve been there – in court, in prison, or on probation – we own our own pasts, so we understand the challenges first hand and use our own lived expertise to inform everything we do.

This exciting role will involve coordinating communications to promote our work and engage stakeholders, and assisting in the development and implementation of plans to secure financial support for the charity, by aligning fundraising and communication strategies.

As a Consultant, you will manage a variety of evaluation, learning and co-design consultancy projects with charitable funders, charities, local authorities and public bodies. Our projects are varied but often include delivering: evaluations that involve primary and secondary data collection using mixed methods, analysis and impact measurement; learning partnerships with funders co-designing services with people with lived experience of social issues; developing accessible learning outputs for clients and stakeholders such as reports, case studies, blogs and presentations. We also provide strategic advice and learning partnerships that help organisations build a culture of learning and adaptation and we are known for engaging in large, complex place-based programmes of change.

You will play a key role in ensuring that projects are delivered to a high standard, on time and within budget. You will draw on your expertise in research methods, analysis, facilitation and project management to manage projects as part of multi-disciplinary teams. You will be the main point of contact for clients and ensure effective budget and resource management. Our project allocations are matched to your skills and interests wherever possible, providing room for professional development across sectors, themes and methodologies.

Alongside project delivery, you will contribute to business development by supporting proposal writing, relationship-building with prospective and existing clients and shaping new work aligned with our strategy.

Our client base includes organisations such as BBC Children in Need, Mission 44, Youth Endowment Fund, EY Foundation, Paul Hamlyn Foundation, City Bridge Foundation, the Mayor of London’s Office and various local authorities. We work across diverse policy areas including youth social action, prevention of violence, public health and education.

Recent and current projects illustrate the diversity of our work:

· Partnering with a national youth funder to shift power to youth organisations and Black-led groups with a focus on anti-racism and youth empowerment.

· Acting as learning partner for a foundation working with multi-academy trusts and charities to prevent school exclusions, supporting pilots and cross-sector learning.

· Building an evaluation framework for a foundation that is shifting its strategy from service delivery-focused to being systems change-focused.

Joining us as a Consultant is an excellent opportunity for someone who is curious, proactive and motivated by social impact. You will gain varied experience, deepen your expertise in research, evaluation and learning and contribute to addressing the root causes of social and economic exclusion across the UK.

For full information, Job description, Person Specification and details on how to apply please follow the link in the Application Pack or have a look at the Careers page on our website.

At Cruse, we have recently launched our new strategy, setting out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, 84 local branches and online information about grief and bereavement.

You will lead the Community Fundraising and Individual Giving team to inspire support and donations from groups, organisations and individuals in local communities across England, Wales and Northern Ireland. You will oversee a range of activity across the Community fundraising team and manage a portfolio of relationships including Fundraising Champions (volunteers in branches) and key donors and supporters. You will review, inform and deliver activity to secure individual giving income and promote gifts in Wills, building our income from individuals including those who have received support from Cruse.

As part of the Income and Marketing/Communications Management Team, you will help shape plans to grow our income, raise awareness and increase engagement from volunteers and donors. Working with key colleagues in Services, Volunteering and Finance, and key volunteers, you will build our approach to Community and Individual Giving.

Timeline:

Closing date: 6th August 2025

Interviews: w/c 18th August 2025

NB We reserve the right to close the vacancy early if a high volume of applications is received.

The selection process will involve two stages. First interview will be by video call. Second interview is planned to be via video call, but we reserve the right for an in-person meeting.

If you require any reasonable adjustments to support you during the interview, please don’t hesitate to let us know—we’ll be happy to accommodate.

£34,300 - £37,300 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for an Awareness, Engagement and Participation Senior Officer to join our Health Services, Equity and Improvement directorate.

In this role, you’ll be at the heart of our work to raise awareness and build stronger connections with those most at risk of prostate cancer. You’ll support our community engagement and participation efforts, making sure the voices of men affected by prostate cancer, and those at risk, shape what we do and how we do it. A big part of the role involves working directly with individuals and communities, helping them feel empowered and supported to get involved and make a real impact.

You’ll be the main point of contact for involving patients in projects, manage the day-to-day running of our Patient Advisory Group, and oversee our community inbox to make sure requests are responded to quickly and effectively and help to triage support requests.

Working with volunteers is another key part of the role. You’ll recruit and guide volunteers raising awareness in their communities, helping to deliver onboarding, training and ongoing support. You’ll work closely with our Volunteer Experience team to ensure everyone has a positive and meaningful experience.

You’ll regularly attend community events and find impactful ways to share our messages – particularly with communities affected by health inequalities. You’ll also help measure and evaluate the impact of our awareness and engagement work.

This is a rewarding role where you’ll meet volunteers and supporters and see the impact of our work first-hand. Together, we’re raising awareness of prostate cancer, giving men the knowledge of their risk and the power to act on it.

What we want from you

To be successful in this role you’ll be passionate about public health, awareness raising and working with people with lived experience. Patient involvement is a core principle of our organisation so understanding how that can inform and shape the charity’s work is essential.

You’ll be an excellent communicator (both in person and in writing) and able to engage clearly across a range of channels and audiences. Strong project management skills are essential, as you’ll often be juggling different tasks and working with a range of people, including patient groups, volunteers and colleagues across the charity.

You’ll be comfortable building relationships with communities, volunteers and partners, and have a good understanding of how health inequalities affect access to healthcare. Experience of working directly with communities most affected by these inequalities will be a real advantage. You’ll also be able to think creatively about how to raise awareness and broaden participation beyond traditional volunteering roles.

It’s important that you can measure and evaluate the impact of engagement and involvement work, and that you bring a thoughtful, inclusive approach to everything you do.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 10th August 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 18th August 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Employment & Progression Coach 

Capital City College Westminster Centre, 76 Vincent Square, SW1P 2PD, London

Permanent, full-time 

£30,000 &  34 days of annual leave

About Hotel School

Hotel School is an award-winning charity that empowers people who have experienced homelessness and other disadvantages to thrive in the hospitality industry. This dynamic 10-week programme combines theory, hands-on experience, and industry visits to provide the skills and confidence to land a job and excel in it. 

Hotel School provides a welcoming, inclusive, and supportive training environment where students are given the opportunity to build their confidence to learn and grow. Our holistic approach is how we succeed in finding and sustaining long-term employment and progression, even for those who have been unemployed for over 20 years. We support our graduates as they take their first steps into work through mentoring, employer education, and progression management and support our graduates for up to one year after graduation, and sometimes longer if needed. 

Hotel School operates as a Psychologically Informed Environment (PIE), meaning our training programme is tailored to address the emotional and psychological needs of the individuals we work with. Within this framework, Hotel School adopts a Trauma-Informed approach when engaging with students and graduates, acknowledging that many may have encountered complex trauma.

About the Role

Join a small, passionate, and dynamic team committed to helping individuals from disadvantaged backgrounds complete their training and transition into sustainable, inclusive careers within the hospitality industry.

As an Employment & Progression Coach, you’ll work one-on-one with students and graduates, supporting them to overcome barriers, stay motivated, and achieve their goals, evoking meaningful change in their lives and futures.

You will also work closely with Hotel School hospitality employer partners to identify suitable job opportunities and collaborate to ensure our graduates are well-supported as they transition into and sustain meaningful employment.

Key Responsibilities

• Provide one-to-one, trauma-informed and person-centred employment support to students and graduates

• Help graduates overcome barriers and prepare for sustainable hospitality careers

• Work closely with employer partners to secure and support job opportunities

• Coordinate work experience placements and deliver employability workshops

• Collaborate with mentors and support services to ensure holistic, person-centred support

• Monitor and record the progress of students and graduates

• Follow safeguarding procedures and respond appropriately

About you

We’re looking for someone who is:

• Experienced working with people experiencing homelessness and/or other disadvantages or in

  employment services

• Compassionate, patient, and calm under pressure

• Passionate about empowering and motivating people to move forward

• Experienced in supporting people facing barriers

• Highly organised, proactive, adaptable, with great communication skills

• Able to build trust and communicate well with a wide range of people in person

• Experienced in admin and using systems (MS Office essential)

Bonus (but not essential):

• Hospitality experience

• Knowledge of trauma-informed or person-centred practice

Benefits 

Salary and Leave 

• Annual salary of £30,000. 

• Annual Leave: 34 days of annual leave, inclusive of all public and bank holidays. 

• Pension Scheme

Professional Development 

• 1:1 Coaching 

• Supervision 

• Group Reflective Practice 

• Ongoing Training 

Well-being and Support 

• Employee Assistance Programme (EAP): Through Hospitality Action, the EAP provides confidential support and resources to employees, such as counseling, legal advice, and financial planning. 

• Wellbeing activities such as staff socials, yoga, mindfulness, and meditation. 

Commitment to Diversity

We welcome applications from people of all backgrounds and especially encourage people with lived experience of homelessness, disadvantage, or marginalisation to apply. We're committed to building an inclusive, supportive team that reflects the people we work with.

How to Apply

Please send:

• A CV (max 2 pages)
• A Supporting Statement (max 350 words per question) responding to the three questions below

Supporting Statement Questions
 You can draw on paid work, volunteering, or personal experience.

1. Why are you applying for this role?
    What excites you about The Hotel School and this opportunity?
2. Empowering people to achieve their goals                                                                                                         Tell us about a time you supported someone to identify and achieve their personal or professional goals. What steps did you take, and what was the outcome?
3. Supporting people through challenges                                                                                                             Tell us about a time you supported someone facing barriers (e.g. housing, confidence, mental health).
4. How does your previous experience prepare you for this role?
    Refer to the job description and share examples that show you're a good fit.

Deadline: 6th August 2025
Informal chats are welcome — please contact Dana.

We understand AI tools can be helpful in preparing applications, but we really value responses that feel personal, reflective, and show us why this work matters to you.

Recruitment Process

If shortlisted, we’ll invite you to a short telephone screening call (20–30 minutes) to learn more about you, answer any questions, and explain the next stage.

Following that, selected candidates will be invited to an in-person interview at The Hotel School in central London. This includes a panel interview, a scenario task, and the opportunity to meet one of our graduates.

We want the process to feel welcoming and supportive, and we’ll share full details in advance so you can prepare.

Safeguarding

This role requires an enhanced DBS check. The Hotel School is committed to safeguarding and to creating inclusive, safe environments for all students, graduates, and staff.​

Home based in North East England and Yorkshire

East Riding of Yorkshire · North Yorkshire · Middlesbrough · Northumberland

About the role

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.

About the team

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

For more information and to apply, please click on the Apply button.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on Tuesday 12 August 2025.

Interviews: TBC

Unseen is a UK charity with its head office in Bristol. We provide safehouses and support in the community for survivors of trafficking and modern slavery and operate the UK wide Modern Slavery & Exploitation Helpline. We also work with individuals, communities, business, governments, other charities and statutory agencies to end slavery for good.

Purpose of the role:

You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. Answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities. You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels. You will provide trauma informed and person-centred information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.

To apply: 

1. Complete Unseen’s Helpline Advisor application form, and;

2. Send a copy of your CV to jobs @ unseenuk. org.

The deadline for applications is midnight on the 17th August, but we reserve the right to close early if sufficient applications have been received.

We receive high volumes of applications for this role and as such, we encourage motivated candidates to apply early.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org.