Service manager jobs in epping forest, tyne and wear

Job requirements & duties

To plan, prepare and deliver a range of Forest School sessions, with guidance/instruction from the CEO, and support from school staff. Groups will include children and adults with learning disabilities and mental health concerns. The Forest School leader will be expected to:

· Plan and deliver Forest School education-based activities to a wide age range.

· Create and maintain a safe, engaging and supportive environment, demonstrating flexibility in planning and running sessions in response to varying/changing needs of the groups.

· Comply with all health and safety policies, measures and legislation.

· Supervise and support groups with varying needs while delivering sessions.

· Be aware of and comply with all Mudlarks Policies and Procedures.

· Participate in training and other learning activities/meetings as required.

· Administer first aid as the need arises.

· Assist with Risk Assessments where required.

· Follow reporting procedures as outlined by the CEO.

· Ensure that receipts for all purchases are kept and passed to the finance officer.

· Ensure that all spending is approved by the CEO.

· Provide information for reports and Mudlarks trustee meetings.

· You may be required to carry out other duties, as within your capabilities and level of responsibility, in order to meet the needs of the organisation and as requested by the CEO.

Person specification

Education, training & knowledge

Essential

· Experience of leading groups or working with people with learning disabilities.

· First Aid Certificate or a willingness to gain one.

· Level 3 Forest School qualification, or a desire to gain one*.

Skills, abilities & attitudes

Essential

· A strong interest and passion in Forest School activities and environments.

· Ability to think logically and creatively to provide practical solutions to a changing range of problems and issues.

· Strong interpersonal skills and an ability to collaborate with staff and volunteers.

· Ability to manage challenging behaviour.

· Ability to work positively both as a member of a team and independently, with general direction and within a clear framework of accountability.

· Self-motivated and able to use own initiative.

· Good verbal communication skills.

· A flexible and proactive work ethic and positive attitude.

· Punctual and organised.

· Ability to work under pressure.

· Willingness to be flexible.

· To have a keen interest in, and/or experience of, one or more of the activities undertaken at Mudlarks

Desirable

· Written communication skills necessary to present information in written reports and correspondence.

DBS Clearance

Please note that as this post will involve working with children and vulnerable adults, your appointment is subject to you receiving satisfactory DBS clearance.

*Please note that The Mudlarks Community would fund a level 3 qualification, however the enrollment, exam and associated costs would be repayable from the candidate to Mudlarks in the event of them resigning from the role within 3 years of completing the course, or failing to complete the course.

Prospectus is delighted to be partnering with a West London-based older people’s charity who provide a range of impactful, person-centred services; from social prescribing, to befriending, to dementia support, to information and advice, to digital inclusion. They are now recruiting for an Information and Advice Caseworker to work as part of their tight knit team, initially on a 3 month fixed term contract.

Our client’s Information and Advice service supports older people in the local borough to live as independently as possible; help is available from benefits maximisation to make sure people receive everything they are entitled to, housing issues, social care needs, health and disabilities, advice on energy efficiency and fuel poverty, to assistance with form filling. As Information and Advice Caseworker you will provide an impartial service which is focused on the needs of the older person, and will provide this support both over the phone, via email and also face to face. You will support clients with a person-centred approach, enabling them to achieve their goals within the resources of the services. You will ensure that accurate records are maintained, the client database is kept up to date and that requests for contract monitoring information are fulfilled, producing reports when appropriate.

To apply for this role, you will have an understanding of the factors affecting older people’s lives and their carers, especially with regards to mobility, isolation and keeping independent. You will have an understanding of services available to older people from statutory, voluntary and private organisations, and will have knowledge of welfare reform changes to the latest updates. You will also have knowledge of the statutory UK framework of benefits and pensions for individuals, and financial support available from charities.

Please apply with your CV only in the first instance (in Microsoft Word format). Cover letters are not required at this stage.

Please note this role is initially a 3 month FTC (with possibility of extension) – please only apply if you are available immediately or have no more than a 2 week notice period.

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you.

Please note this role will be hybrid (3 days in the office / 2 working from home).

Ivy Rock are supporting King’s College London on the search for an experienced and proactive Senior Finance Systems Analyst to support and develop the enterprise finance system (Unit4 Business World), ensuring it underpins financial management across the institution.

Working within the Finance Systems Team, you’ll play a crucial role in maintaining system integrity, resolving operational issues, driving process improvement, and enabling smarter use of data for financial decision-making.

This is a fantastic opportunity for someone with both technical expertise and stakeholder engagement experience to contribute to meaningful change in a collaborative environment.

Key Responsibilities

• Ensure daily system integrity, troubleshoot issues, and liaise with IT and vendors (Unit4)
• Provide system support and training to Finance users and Business Partners
• Drive continuous improvement of processes and reporting within the finance systems landscape
• Lead and support on business analysis activities (e.g. process mapping, data analysis)
• Manage and develop a Finance Systems Analyst, supporting team capability and development
• Support transformation projects and contribute to enhancing financial data quality

About You:

• You will bring a mix of system expertise, analytical skill, and a passion for service excellence. The ideal candidate will have:
• Solid experience working at a Senior Analyst level in a finance systems environment
• Strong SQL and report writing skills
• Excellent communication and stakeholder engagement capabilities
• A proactive approach to problem-solving and continuous improvement
• Intermediate proficiency in Microsoft Office Suite
• Desirable: experience with Unit4 Business World, prior work in the university sector, and project/process management exposure

Location:  Hybrid working between the Aldgate, London office and home

Trusts Officer

A great opportunity has risen for a Trusts Officer to support our ambitious 5-year strategy by building relationships with Trusts + Foundations, engaging new supporters with our cause and ensuring existing supporters receive first-class stewardship.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will take ownership of your own portfolio of Trusts + Foundations with the capacity to donate up to £10k, leading on all stages of the cultivation cycle from prospect identification to stewardship to retain existing supporters and generate new business. Proactive and tenacious, you will enjoy building relationships with funders via phone and email, using this insight to craft compelling and inspiring proposals and update reports which match funder interests.

You will have excellent written and verbal communication skills, a keen eye for detail, and be comfortable working in a fast-paced environment. You will be organised, creative, and able to manage competing deadlines across a varied portfolio. You will have robust IT skills, with experience of using a CRM system to update and maintain accurate donor records.

There is significant scope to make your mark on this role, working both independently and in close collaboration with colleagues across the organisation to drive income across our research, services and policy work and develop your own relationship management and grant management skills.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

We will review applications continuously as they are received and reserve the right to appoint a suitable candidate prior to the stated closing date.

Location:  Hybrid working between the Aldgate, London office and home.

Salary:  £32,000 to £36,000 per annum

Contract: Permanent

Closing date: 11.59pm Monday 18 August 2025

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Chef to play a pivotal role in our Coxley House Care Home in Tower Hamlets.

Sounds great, what will I be doing?

Conduct monthly consultations with residents to gather feedback and plan diverse, rotating menus that ensure balanced nutrition and reflect individual dietary needs and preferences. Oversee meal preparation and service for breakfast, lunch, and dinner, adapting meals for specific requirements such as soft diets, diabetic-friendly, or allergen-free options. Manage kitchen stock, place food supply orders, and liaise with suppliers to ensure timely, high-quality deliveries while minimizing waste. Ensure compliance with food hygiene and health & safety regulations, including regular equipment checks and adherence to COSHH and HACCP guidelines. Maintain accurate records for audits and inspections, coordinate meal times with care staff, support kitchen assistants when needed, and report any operational or dietary concerns to the Home Manager.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The ideal candidate will have experience cooking for large groups, preferably in a care home, school, or healthcare setting, with a solid understanding of the nutritional needs of elderly or vulnerable individuals. Strong knowledge of food hygiene and health & safety regulations is essential, along with a valid Food Hygiene Certificate (Level 2 or 3). A catering qualification, such as NVQ Level 2/3 in Professional Cookery, is desirable. Experience in menu planning and stock ordering is required. The role requires flexibility, including availability for weekend shifts on a rotational basis, and may require an enhanced DBS check.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are looking for a confident, compassionate and organised practitioner to deliver focused family support with a strong focus on early learning. This role combines practical support for families with children and delivery of child development interventions such as Making it REAL and Big Hopes Big Futures. You will also help build volunteer capacity, from supporting volunteers with resource bags to contributing to outreach, engagement and group work, depending on your experience.

Duties and Key Responsibilities:

Direct Support to Families

• Hold a small caseload of families with children delivering up to 2 hours of support per week on a short-term basis.
• Conduct home and community visits to support early childhood development, build resilience and improve family wellbeing.
• Work in a strength based and relationship building way, helping parents recognise and build on what they are already doing well.
• Deliver structured early learning interventions including Making it REAL and Big Hopes Big Futures.
• Support families to develop a rich and positive home learning environment.

Volunteer Development.

• Act as the first point of contact for child development resources, ensuring they are maintained and distributed to volunteers when needed.
• Offer shadowing opportunities and depending on your experience, support small group learning or supervision. Help to provide ongoing guidance and encouragement to help volunteers build confidence and skills.

Planning, Events & Outreach

• Work with the Lead Family Support Coordinators to deliver early learning events and community-based outreach.
• Help raise awareness of Home-Start Southwark services through local outreach and networking to increase referrals of families and volunteer recruitment.
• Develop good working relationships with a range of referrers and other professionals including health, education and social care.

Monitoring, Recording & Partnership Working

• Carry out initial assessments, reviews and end visits with families.
• Liaise with referrers and other professionals.
• Make referrals to other organisations.
• Record all work accurately and in a timely manner using the CharityLog (our internal system for which training will be provided).
• Contribute to impact reporting by preparing case studies and success stories.
• Attend and actively contribute to team meetings, training and supervision.
• Follow safeguarding policies and escalate concerns following our procedures.
• Promote a safe, fair and inclusive environment for all families, volunteers and colleagues.

General

• Help with occasional community outreach outside core hours when required.
• Support the wider Family Support Team as needed.

A great opportunity has arisen for a Pharmaceutical Partnership Lead to steer the growth in our relationship with the respiratory pharmaceutical sector. The role will manage multi-level relationships with all our major partners and their relationship with our executive team.  Our Pharmaceutical Partnership Leads will seek growth and opportunity with the pharmaceutical sector with the advantage of our beneficiaries.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will lead the development of a multi-year strategy for the growth of our relationship with the respiratory pharmaceutical sector, in line with our organisational strategy. Delivering first class stewardship through proactive engagement. Account-managing a high-level portfolio of pharmaceutical partnerships. The role will work closely with External Affairs, Services and Research and Innovation to secure funding for our programme of work.

You will have excellent relationship management and communication skills, including writing inspiring corporate proposals and pitches along with strong presenting skills.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Location:  Hybrid working between the Aldgate, London office and home

Salary:  £45,000 - £48,000 per annum

Contract: Permanent and full-time

Closing date: 11:59pm, Thursday 14 August 2025

We’re looking for a proactive and organised individual to become a key part of our small friendly team at the Faculty of Forensic & Legal Medicine. This newly created role offers the chance to make a real impact and grow within a respected organisation.

Are you a fundraising expert intrigued by the idea of transforming healthcare through the power of volunteering? If so, we have an incredible opportunity for you!
 
Helpforce is on a mission to revolutionise health volunteering and we need a dynamic, strategic, and results-oriented Head of Business Development to be at the forefront of this exciting journey. This is your chance to shape the future of a rapidly growing national charity, working at the intersection of innovation, impact, and social good.
 
In this role, you'll be responsible for driving the growth of our income-generating portfolio, securing new business, and forging high-value partnerships with the NHS and the broader healthcare sector. You'll also oversee the fundraising function, ensuring seamless alignment between our commercial growth and philanthropic income. This dual role is perfect for a senior professional who thrives on relationship building, business innovation, and revenue generation from both commercial and charitable sources.
 
Since our launch in 2017, we've been pioneers with a clear vision for a nation where volunteering is integral to healthcare being its very best. We collaborate closely with NHS Trusts and other healthcare organisations to co-create expert volunteering models that meet healthcare’s biggest challenges, while generating evidence that showcases the value and impact of initiatives. Our insights empower health leaders across the UK to invest in solutions that enhance patient experience, reduce pressure on staff, and bring meaningful benefits to tens of thousands of people who volunteer their time and talents.
 
This is not just any job, this is a chance to make a tangible difference to the lives of millions who receive and deliver healthcare.
 
Key Responsibilities
 
Business Development — Core Focus
 
 

• Develop and lead the business development strategy to expand market presence, secure new contracts, and grow sustainable income streams.
• Identify new markets, service offerings, and strategic partnerships that align with Helpforce’s mission and impact goals.
• Lead negotiations for contracts, partnerships, and commercial agreements.
• Oversee the preparation of bids, proposals, and tenders, working with internal teams to ensure high-quality submissions.
• Leverage Helpforce’s reputation and evidence of impact to generate new business opportunities.
• Conduct market research and competitor analysis to inform strategic decisions.
• Build strong commercial relationships with public sector bodies, corporate partners, and health system leaders.

 
Fundraising — Leadership Oversight
 

• Provide strategic oversight of all fundraising activities including trusts, foundations, major donors, and institutional funders.
• Directly line manage the fundraising function, providing leadership, coaching, and performance oversight.
• Support the development of high-quality funding applications, stewardship plans, and donor communications.
• Ensure fundraising activities comply with ethical standards, contractual obligations, and regulatory requirements.
• Work closely with the CEO and Trustees on high-value fundraising relationships.

 
Leadership & Strategy

• Serve as a key member of the Senior Management Team (SMT), contributing to organisational strategy and leadership.
• Set income targets, KPIs, and performance metrics across business development and fundraising.
• Work with Finance to monitor budgets, forecast income, and manage financial risks.
• Represent Helpforce externally at high-profile events, conferences, and with key stakeholders.

 
Relationship Management

• Build and maintain relationships with donors, funders, corporate partners, and public sector stakeholders.
• Support senior-level relationship-building with strategic funders and institutional partners, working alongside the CEO and Trustees where appropriate.

 
Person Specification
 
Essential

• Senior-level experience (7 years) in business development, commercial partnerships, or strategic fundraising,
• Experience in a non-profit, NGO, social enterprise, or impact-driven business.
• Proven track record of securing significant business contracts or partnerships.
• Strong leadership and line management experience.
• Excellent negotiation, commercial acumen, and contract management skills.
• Outstanding relationship-building skills with diverse stakeholders including public sector, corporate, and philanthropic partners.
• Experience in setting and delivering income growth strategies.
• Strong written and verbal communication skills for proposals, reports, and presentations.

 
Desirable

• Sector knowledge: [e.g. healthcare, NHS].
• Knowledge of CRM systems and fundraising databases.

 
Equality and Diversity
 
Helpforce encourages applications from all backgrounds, communities and industries. We're committed to having a team that has diverse skills, experiences and abilities. We actively encourage BAME and disabled applicants and value the positive impact that difference has on our organisation. We are committed to equality and diversity within our workforce and all opportunities provided by Helpforce.
 
Location: Remote, but travel to the London office will be required, as will UK wide client meetings.
Salary: c.£62,000 per annum
Benefits: Competitive
 
Closing date for applications is 21st August 2025. Please use the application link to send us your CV and a covering letter to support your application. Applications submitted without a covering letter may not be considered.
 
REF-223097

At The National Lottery Community Fund, we believe in the power of communities to change lives. Our Evidence and Impact team plays a vital role in making sure our funding decisions are informed, equitable, and impactful. We’re looking for a Business Intelligence (BI) Developer who’s passionate about data, storytelling, and creating tools that empower others inside and outside of the Fund to make data driven decisions.

 This role is especially exciting as it supports our work with  dormant assets. Whereby the Fund will be unlocking unclaimed financial resources and directing them to where they can make the greatest difference. You’ll help us understand the impact of these funds, identify areas of need, and ensure that insights from dormant asset investments are accessible and actionable across the Fund.

 As a BI Developer, you’ll:

•  Design and build engaging dashboards and reports using Power BI
•  Develop efficient, scalable data models in collaboration with our Data Architect and Technology teams 
•  Lead the transition to automated, self-service reporting across the Fund
•  Work closely with analysts, business users, and stakeholders to ensure insights are accessible and actionable 
•  Apply user-centric design principles and continuously improve your products based on feedback and usage data

 We’re looking for someone who:

•  Has experience turning user needs into BI solutions that drive decision-making 
•  Is skilled in Power BI (DAX, Power Query/M) and SQL
•  Experienced in data modelling, UI/UX best practices, and enterprise BI development 
•  Is passionate about using data to support equity, sustainability, and community resilience 
•  Thrives in a collaborative, agile environment and is eager to keep learning 

 Interview Date: 27th August, virtual

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

On application, please align your supporting statement to the criteria below 

Essential criteria

• A professional qualification, bachelor's degree or equivalent level of experience in a relevant discipline such as mathematics, statistics or data analysis.
•  Experienced in taking user requirements and functional designs and turning these into BI products for a wide range of users.
•  Hands on data visualisation experience, with a strong background in developing enterprise BI products that meet the needs of a wide range of users.
•  Skilled in BI and database coding languages including PowerBI (DAX and Power Query/M Formula) and SQL, with demonstrable experience and/or professional certifications.
•  Awareness of data quality best practice and how it should apply to enterprise BI.
•  Experience of developing and maintaining productionised BI solutions, including the full development lifecycle.
•  Awareness of industry-recognised data modelling patterns and standards. 

Desirable criteria

• Awareness of project management techniques, and an appreciation of how they are applied in the environment.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We are looking for someone who cares deeply about what we do and the people we serve and will be driven, as we are, to radically change people’s lives for the better.

Job title: Head of Finance and Resources
Hours: Full-time 37 hours / week
Location: Flexible working between home and a London office base (if reinstated). The organisation currently works fully remotely with occasional travel to London for meetings, as required.
Travel required: Occasional, quarterly travel to London for all staff away days, attendance at in person Trustee meetings (c.2-4 per year currently), and attendance at in person Senior Management Team meetings (c.4-6 per year currently).
Contract: Permanent
Salary: £55k - £60k
Benefits: 25 days annual leave, plus 8 bank holidays, 6% pension contribution
Reports to: CEO
Direct Reports: Finance Officer

Are you looking for a new challenge and want to make a meaningful difference in the lives of people with a visible difference?

Changing Faces are looking for someone with a strategic mindset, who will be a key member of the Senior Management Team and delivering on our two strategic goals:

• Everyone across the UK with a visible difference or disfigurement will have access to the support they need
• We will significantly increase everyone’s understanding and acceptance of visible difference and disfigurement, and reduce prejudice and discrimination

The new Head of Finance and Resources will have responsibility for a high-quality finance and business support service including managing HR, IT and facilities. We are a small organisation so you will need to be prepared to be operationally “hands-on”, and to work collaboratively and flexibly across the whole organisation to help enable our success. We are also always looking to improve our systems, and so the right candidate will also be passionate about continual development of processes to best meet the needs of the organisation and those we support.

Overall Purpose of the Role

• Responsible for leading and managing a high-quality finance and business support service encompassing IT, HR, and Facilities.
• To play a leading role as a member of the Leadership team to ensure Changing Faces achieves its strategic goals and vision.
• To continue the improvement in processes and systems within the Finance and Resources function to increase effectiveness, improve reporting, add value, and thereby reduce manual processes.

About Changing Faces

Changing Faces is the UK’s leading charity for everyone who has a mark, scar or condition that makes them look different (a visible difference). Being different in a society where there is such pressure to look a certain way is extremely difficult.

We provide unique practical, social and emotional support for people affected by visible difference; we challenge discrimination and campaign for a world that respects difference.

Our services build confidence and resilience – giving people the tools to manage their feelings, cope in different social settings, handle other people’s reactions or deal with life, education, work and relationships.

We won’t stop until everyone with a visible difference or disfigurement is supported and respected.

Equality and inclusion are at the heart of our mission and we are committed to creating a diverse and inclusive workplace. We are always looking for talented people from all backgrounds, including those with a visible difference or disfigurement, to join us. In line with our commitments to equity, we are particularly seeking applications from People of Colour / BAME and LGBTIQA+ people. We have a flexible working culture which, as a member of the leadership team, this role will play a leading role overseeing. We are open to conversations about how this could apply to this role.

If you share our commitment, bring the skills and leadership qualities we are seeking and are excited by our vision we’d love to hear from you.

Application Timeline:

• Closing date: 11th August 2025
• Short-listing: 12th August 2025 – 15th August 2025
• Interview dates: TBC

Please note that the above timelines may be delayed depending on the number of applications received.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

No agencies please.

As Delivery Officer (Communities and Opportunities), you’ll play a key role in empowering over 570 young Londoners—particularly those from underrepresented backgrounds—through structured volunteering and social action. Working with 15 grassroots partners, you’ll support programme delivery, youth engagement, and inclusive events that amplify youth voice and leadership. You’ll help ensure smooth day-to-day operations, contribute to wider team goals, and receive regular support to grow in your role. Join the Mayor’s Fund for London and help shape a fairer, more inclusive city for young people.

Job Title: Senior Communications Officer

Reports to: Communications Manager

Line reports: None

Contract terms: Full time

Salary: £39,629

Location: London-based, with hybrid working

The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with 4,500 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job purpose

Part of the Policy & Engagement department, the Senior Communications Officer is responsible for devising and supporting strategic communication initiatives that elevate the College’s visibility, advocate for the importance of sustainable ophthalmology services, spotlight our work and values, and promote membership. Working with colleagues, members and external partners, you will craft, execute and evaluate multichannel campaigns, secure profile-raising media coverage, and create engaging content for all our communications channels.

Main responsibilities

Strategic communication planning

• Plan, deliver and evaluate multichannel communications campaigns and plans – working with colleagues across the College to identify objectives, target audiences and key messaging.
• Contribute to developing and implementing communications strategies to increase the College’s profile, promote its work and the importance of ophthalmology, and support membership recruitment and retention.

Content development and management

• Contribute to developing, delivering and evaluating the performance of our content strategy and organisation-wide annual content plan.
• Work with all College departments to develop promotional materials, and to identify and gather content, stories and information for sharing across College media.
• Produce engaging, and accessible content for the College’s member magazine, social media accounts, website and e-newsletters.
• Copyedit, proofread and format publications, and manage the production of printed materials, including liaising with printers, designers, and other external suppliers.
• Help keep the College’s photo library up-to-date, and work with colleagues to commission photographs.

Media relations

• Identify new and nurture existing relationships with editors, journalists, commentators and producers, expanding and updating our contact list.
• Develop and implement a schedule of strategic media engagement, identifying new opportunities upon which the College should capitalise.
• Handle day-to-day proactive and reactive media relations, including acting as the first point of contact for media enquiries; writing and pitching comments, press releases, quotes, and op-eds; arranging interviews; and working with international, national and local media.
• Record, monitor and report on the College’s media activities, coverage and performance.
• Work with the Communications Manager to brief and commission training for College spokespeople.
• Work with colleagues to keep our media lines on priority policy issues up to date.

 Digital communications

• Co-plan, produce and distribute targeted and segmented e-newsletters.
• Develop and implement a social media schedule that is aligned with organisational and departmental objectives, capitalises on external opportunities, reflects the latest trends and best practice, and delivers regular, timely and targeted posts.
• Manage the College’s social media channels day-to-day, producing topical and relevant content, and monitoring and responding to comments and messages.
• Support the Communications Manager in maintaining and managing the College website, including inputting to reviews and our ongoing redevelopment project and content audit.
• Support and train colleagues in using our content management system (CMS).
• Monitor and report on the College’s digital performance monthly.

Brand management

• Uphold the College’s brand identity and messaging across all materials and platforms.
• Help champion and ensure compliance with the College’s brand and style guidelines.
• Support the department in averting and handling communications crises as needed.

 Other

• Undertake any other reasonable duties as required by the College
•  Working outside normal hours and/or overnight stays may be necessary to support the delivery of key organisational events.

Inclusion and diversity statement 

The College is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Person specification

Knowledge, qualifications and experience

• Demonstrable expertise in strategic/corporate communications, with a professional qualification or evidence of learning in communications, public relations, journalism or marketing
• At least three years’ experience of working in a busy communications team, press office or newsroom
• Experience of devising, implementing and evaluating multichannel communications strategies and/or campaigns
• Experience of writing materials for a range of audiences, including blogs, magazine/news articles, newsletters, social media posts and website copy
• Experience of commissioning, editing, and proof-reading copy, ensuring adherence to brand and style guidelines
• Working knowledge of the media and experience of fielding enquiries, and developing briefings and press releases
• Experience of using CMS, website analytics, social media monitoring and scheduling tools, and e-newsletter software
• Knowledge of best practice and emerging trends in digital and social media
• Working knowledge of IT systems – including Microsoft Office, CRMs, and digital asset management tools

Skills and abilities

• Strong strategic planning, prioritisation and organisational skills
• Excellent communications and editorial skills, with an outstanding command of written English and an exceptional attention to detail
• Strong analytical skills to evaluate impact and identify opportunities for improvement
• Search engine optimisation writing and editing skills
• Strong interpersonal skills and an ability to build positive relationships with internal and external stakeholders, including the media
• Ability to generate new ideas, take initiative and problem solve
• Adaptability and an ability to work well under pressure and manage often conflicting demands within tight timeframes

Personal qualities (attributes)

• Commitment to equity, diversity and inclusion and understanding of how this applies to own area of work
• Commitment to own continuing professional development
• Demonstrates a positive ‘can do’ attitude

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits

• Hybrid working
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
• One day of paid leave to move house
• Enhanced parental leave

Planning for your future

• Employer pension contributions up to a maximum of 12%.

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Health cash plan
• Summer Fridays (staff can finish 90 minutes early from mid July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)

Please submit your CV (maximum two pages) and a covering letter (maximum one page). 

The cover letter must explain what makes you suitable for the role. Please use the job description for reference.

Interviews will be held at our office in Euston, the week commencing 18 August 2025. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 11 August 2025.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£29,500.18 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The shift pattern for this role consist of: early shift 9am to 5pm and late shift 12pm to 8pm. Weekends and bank holidays 9am to 5pm

This length of this fixed term contract is 1 year.

What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Manager
* Conducting regular flat checks and medication spot checks.
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support plans / risk assessment plans for providing appropriate services based on the assessment and reflecting the services and resources available

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Relationship-building
- Empathy and respect for all individuals, with the ability to build relationships and understand people's motive and perspectives.
Motivation
- Committed to making a positive impact for individuals.
Adaptability
- Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes

What you'll bring:

Essential:
- Worked in a customer care setting with transferrable skills.

Desirable:
- Up to NVQ Level 2/3 or equivalent.

- Past or present experience in providing support to people with mental health, Learning Disability, Substance misuse and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website