Service manager jobs in ham, greater london

Citizens Advice Hammersmith and Fulham (CAHF) is a busy, dynamic award winning Service. We deliver a variety of projects via face to face and digital media.  

Since 2012 we have delivered a volunteer led community library service at Avonmore library.  In April 2024 we embarked on running a second community focused library at Askew Road. To support CAHF community library delivery at both libraries, we introduced the role of Community Library Coordinator.  

Purpose of the Role:

In addition to traditional library duties—such as managing stock inventory and delivering storytime sessions for under-5s—the Community Library Coordinator plays a key role in positioning the library as a vibrant hub within the local area. The library offers a diverse programme of activities for users of all ages throughout the week. Working collaboratively with colleagues, the Coordinator will oversee and help develop engaging library events, while also supporting the dedicated volunteers who contribute to the successful delivery of our community-focused services.

About You:

You will have strong interpersonal and communication skills, along with enthusiasm for working in the library sector. You should be confident in promoting the library service and delivering excellent customer service to a diverse range of users. While previous library experience is desirable, it is not essential.

The roles require:

• A good level of community awareness, with experience of working with diverse communities
• Excellent customer care skills
• An interest in literacy and reading
• The ability to recruit, induct, and support library volunteers in service delivery
• Confidence in providing digital support to library users
• The ability to oversee the library events calendar and work with both new and existing partners to develop additional community-focused activities
• The ability to adapt and respond to complex, ever-changing environments, taking opportunities to improve the way things are done

No two days are the same, so a positive and flexible attitude is essential. The role includes working on a rota Saturday basis, and evening shift up 7pm each week.

For job pack click on the Apply button to visit our website.

Closing Date: Midnight Sunday 7th September 2025

Interview and Test: Thursday 11th September 2025

We reserve the right to close applications early if suitable candidates are found, so we encourage early submission.

Family Support Worker

£24,000 pa + benefits (including 25 days annual leave, company car and pension)

This roles covers Thames Valley and the surrounding area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Thames Valley Team.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

Location:

This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website. More information can also be found in our Candidate Pack.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

How to apply:

To apply please visit our website via the link.

Interview dates: Interview Dates to be confirmed.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

For over 40 years, Sister Circle has stood beside women facing complex health and social challenges. From navigating maternity care to accessing women's health support, our trained volunteers walk alongside other women with compassion, understanding, and advocacy. Our volunteers form a community of women bound by a shared passion for making a difference for other women. Our volunteers are the golden threads, holding our programmes together, bringing possibility to everything we do. They are our Maternity Mates, peer group supporters for those who have expereinced birth trauma or baby loss, trainee counsellors, language translators and so much more. 

We are looking for a passionate, organised, and person-focused individual to guide our volunteers through their training and support journeys — from that very first conversation to being fully prepared and confident in their volunteer role. You will coordinate and lead on tasks that ensure a smooth, supportive volunteer experience where each thrives, while also creating spaces for connection, celebration, and storytelling.

We’re looking for someone who:

• Is highly organised and confident managing multiple priorities.
• Has experience of working with volunteers from diverse and marginalised backgrounds
• Has a commitment to safeguarding, trauma-informed and culturally sensitive practice
• Communicates with warmth, empathy, and clarity.
• Builds trust and strong relationships across diverse communities.
• Enjoys celebrating the achievments of volunteers and showing how much they are appreciated
• Is comfortable with admin, databases, and digital tools.
• Can balance attention to detail with big-picture thinking.

This is a role for someone who loves both the detail and connection — someone who believes in the power of women lifting each other up.

Application Instructions

We would like you to complete and submit the following:
• CV (Max 2 pages)
• A Covering Letter letting us know why you would like to work with us and in this role, how your work and experience meet the essential and desirable requirements for this role. Be you and let your passion for volunteering and our work shine through.

Applications without a covering letter and received after the deadline will not be considered.

Closing date: Thursday 4th September 2025 at midday.

Interviews:  Friday 12th September (a short presentation will be requested)
 

This post is open to female applicants only as this is deemed a Genuine Occupational Requirement (GOR) for this role under Schedule 9, Paragraph 1 of the Equality Act 2010.

This  role is funded by National Lottery Comunity Fund.

At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is a volunteer-led reading programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network of around 1500 volunteers delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme. 

The Role 
As a Volunteer Support Executive, you’ll play a vital role in ensuring a positive, rewarding experience for our volunteers while helping us make a real difference in children’s lives. This is an extremely busy and varied role as we help prepare volunteers to deliver impactful sessions and support them in the booking process. 

As a Volunteer Support Executive, you will:

• Support volunteers at every stage of their journey, from application and onboarding to ongoing engagement. 
• Develop a thriving volunteer community, fostering satisfaction, retention, and collaboration. 
• Act as the primary point of contact, providing empathetic and effective support for volunteer inquiries. 
• Manage the recruitment pipeline for high volumes of volunteer applicants, ensuring all processes meet regulatory compliance requirements and uphold high standards of applicant quality.
• Drive continuous improvement by analysing feedback, refining processes, and enhancing the volunteer experience. 
• Collaborate across teams to ensure our volunteers are equipped to help children succeed. 

We’re seeking someone who is: 
 

• A natural communicator: Clear, confident, and empathetic in both verbal and written communication. 
• Organised and proactive: Capable of managing multiple tasks in a fast-paced environment. 
• Detail-oriented: A structured thinker with exceptional attention to detail. 
• Results-driven: Motivated to meet personal and team goals. 
• Adaptable: Flexible and curious with a positive, professional attitude. 
• Data-savvy: Comfortable working with systems like Microsoft Office (Outlook, Excel, Word) and analysing data to inform decisions. 

Bonus Points: 
 

• Experience with Salesforce or SharePoint. 
• Familiarity with safeguarding practices. 
• Background in high-volume customer service, recruitment, or call centres. 

Why Join Us? 
At Bookmark, you’ll be part of a mission-driven team passionate about changing lives. We offer: 

• A flexible, inclusive working environment that values work-life balance. 
• Opportunities to contribute your ideas and make a meaningful impact. 
• A chance to grow professionally while supporting a cause you’re passionate about. 

Location:​ Hybrid working with one day a week in Bookmark Head Office (SW1Y, 4LR).

Contract type:​ Permanent, part-time

Salary:​ £16,204.50 (£27,007.50 FTE)

Hours:​ 22.5 hours or three days a week (across Monday-Friday). We are open to working patterns including split days or working school hours, and this can be discussed at the interview stage. 

Deadline:​ 25th August 11:59pm

Role Overview:
The Talent Set is delighted to be partnering with a leading charity to appoint an Interim Supporter Care Manager. This 12-month role will see you take the reins of a talented, multi-disciplinary team, ensuring supporters receive an outstanding experience at every touchpoint.

You’ll oversee income handling, regulatory compliance, and operational efficiency across a busy fundraising and marketing environment. Working with senior colleagues, you will refine processes, strengthen supplier relationships, and drive initiatives that keep the supporter experience central to the organisation’s success.

Key Responsibilities:

• Provide clear direction and leadership to the supporter care and compliance function, ensuring high-quality service and operational delivery.
• Design and implement a strategy for supporter care and compliance that supports the charity’s overall goals.
• Manage end-to-end income processing and acknowledgements, coordinating both in-house teams and outsourced partners.
• Maintain full compliance with relevant fundraising regulations, data protection laws, and financial controls including Gift Aid and PCI DSS.
• Negotiate and manage supplier relationships, setting clear performance measures and ensuring value for money.
• Develop and refine processes to improve efficiency, accuracy, and supporter engagement.
• Collect, analyse, and share supporter feedback to inform improvements.
• Lead fulfilment operations, identifying opportunities for cost and time savings.
• Contribute to strategic projects, ensuring the supporter perspective shapes decisions.
• Set and manage budgets, forecasts, and contingency planning to deliver on objectives.

Person Specification:

• Demonstrated success in managing and motivating high-performing customer service or supporter care teams.
• Proven ability to build strong relationships with internal stakeholders and external partners.
• Experience in managing income processing operations within a fundraising or marketing context.
• Skilled in managing supplier contracts, SLAs, and performance metrics.
• Proficient in handling sensitive or complex supporter queries.
• Comfortable using data to inform decisions and shape strategy.
• Exceptional written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities under pressure.
• Skilled negotiator and influencer.
• Adaptable and solutions-focused approach.
• Solid understanding of fundraising compliance, data protection, and financial controls.
• Commitment to inclusive and equitable working practices.

What’s On Offer:

• A hybrid working pattern with just 2 day per week in the organisation’s office.
• A fantastic salary of £52,000 to £56,000 for the successful candidate.
• A 12-month contract in a fantastic organisation that does wonderful work.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Become an Executive Assistant at Peridot Partners! We’re a values-led executive search firm working across the third sector, education and membership sectors, aiming to transform leadership and inspire change.

Location: Hybrid – offices in central London, Nottinghamshire and Staffordshire

About Peridot Partners

Since 2009, Peridot Partners has grown into a respected consultancy known for its dedication to sectors that drive social good.

Placing purpose and quality before profit, we’re a values-led third sector executive recruitment agency transforming leadership and inspiring change with organisations that have a social purpose.

We’re a close-knit team of exceptional people, and we’re proud of developing an ultra-flexible, empowering and fun culture.

We focus on long-term, deep-rooted relationships that bring added value.

We challenge the status quo about what makes good leadership, and this is reflected in our exceptional clients, candidates and close community of change-makers.

We have worked with organisations that want to grow and who appreciate and value good leadership, across the public, third and private sectors. This means we spend our time recruiting people for executive and non-executive roles for leadership teams and boards across education, fundraising and the third sector.

With our values centred around integrity, inclusivity, and collaboration, Peridot offers a unique approach to recruitment—one that builds real partnerships with clients and is both supportive and constructively challenging.

About the role

The focus of the Executive Assistant is to provide professional and efficient administrative support to consultants and ensure accurate record-keeping of client and candidate information. The postholder will support project management, client relations and customer support, manage diaries alongside more general administrative and database duties.

The Business and Executive Support (BES) team work closely to ensure that consultants are supported in the best way possible to achieve great services for clients and candidates.

Who we are looking for

We are looking for ambitious, proactive, and customer-focused individuals with a positive and enthusiastic personality.

You will be highly motivated and organised in providing support to colleagues in a busy and fast-paced environment, with a high level of verbal and written communication skills, and attention to detail. Previous secretarial/administrative experience is desirable.

Benefits

• Flexible and agile working (ideally 2 days per week in one of our offices)
• Employee Healthcare Scheme
• Birthdays off
• Business closure days over the Christmas holiday.
• Celebrations, social and volunteering opportunities and events

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Are you passionate about helping people with long-term health conditions build confidence and independence?

We’re looking for a motivated Health & Wellbeing Coordinator to lead our Bromley-based team. This is an exciting opportunity to make a direct impact by supporting adults to take control of their health and wellbeing. You’ll manage a small team, design and deliver innovative self-management workshops, and ensure our services remain person-centred and evidence-led.

What You’ll Do:

• Lead the Long-Term Health Conditions team, including line management and reporting.

• Develop and deliver lifestyle self-management workshops for over 200 adults each year.

• Support behaviour change by helping individuals build knowledge, skills, and confidence.

• Work closely with partners to ensure seamless signposting and cross-referrals.

• Manage outreach to hard-to-reach groups, including global majority communities.

• Track progress, maintain accurate records, and shape future delivery through client feedback.

Why You’ll Love Working Here:

At Age UK Bromley & Greenwich, you’ll be part of a dedicated and forward-thinking team committed to improving the lives of older adults. You’ll have the chance to be creative, develop your leadership skills, and see the real difference your work makes in reducing isolation and improving quality of life. 

The Methodist Church is committed to ensuring its churches are safe spaces for all. We work hard to ensure compliance with legal requirements, develop good practice, provide effective training and give professional advice on individual cases.  We have an exciting opportunity to join our new safeguarding regional team operating in the north east region and take this forward supporting Methodist churches and work. The post holder will join a team of safeguarding officers who will carry specific responsibility for individual cases, undertake risk assessments, lead training and advise churches. The post will be aligned with specific Methodist districts and provide support to colleagues across the regional area requiring regular travel.

Hours of work: 24 hrs per week. (salary will be prorated to the hours worked)

The successful candidate will hold a relevant professional qualification, experience in child and/or adult protection or significant demonstrable relevant work experience.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme with pensions matched up to 8%.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

If you require reasonable adjustments to made at any stage of the recruitment process, please contact HR team.

Closing date:  28 August 2025

Interviews will take place on (in person): 10th September 2025

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People and Families hub works with those in trouble, providing early intervention, targeted and specialist support services to those in crisis, leaving care, missing from home or with substance misuse or mental health problems. Services support people no matter what their situation – and have demonstrated a high success rate.

Due to the nature of the role and in accordance with the Equality Act 2010 (Schedule 9, Part 1), this post is open to female applicants only.

Job Description

Catch22 are excited to be recruiting for a specialist Women & Girls Case worker for our new Home Office Funded County Lines Support and Rescue Service. The Case Worker role will undertake 121 work with young people under 25yrs old and will specialise in working with female young people within the service.

Rescue Service a rescue service with out of hours capacity to facilitate the safe return home, at a critical teachable moment, of under 25’s from London, the West Midlands, Merseyside and Greater Manchester where they are identified outside of their home police force area in connection with county lines.

Some of your day-to-day tasks will be:

• Provide one to one, end to end, appropriate support, and interventions to a pre-defined case load of female young people involved in County Lines activity (and their families where appropriate) who are referred by means of effective assessment, care planning and risk management
• Act as the single point of contact and specialist in the region for women and girls involved in County Lines activity. Attend multi-agency meetings and engage with key stakeholders to raise awareness of the distinct needs and circumstances of women and girls and how the service can support them.  Act as point of contact in the region for our partners, providing gender based training, awareness and developing a differentiated offer to improve the impact and effectiveness of services for women and girls involved in County Lines Activity.
• Proactively and continually assess and manage risk of caseload, using internal and external safeguarding procedures for escalation and where necessary and adapting case management frequency and methodology to reflect the individual needs and circumstances of young people.
• To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.
• Liaise effectively with local partner organisations and other relevant agencies to ensure effective referrals, care and risk management as well as ease of transition and referral for young people and to promote the continued joint work of the service and other partners. Act as a sub-regional or district single point of contact where required.

This post will involve travel across the regional area, the ability be on call on a rota system and occasional evening and weekend working.

Qualifications/Experience

We are looking for candidates who can demonstrate the following:

• A relevant qualification or equivalent experience in a related field such as youth work, community work, health & social care, or a similar discipline.
• Experience working directly with young people (aged 8–25) and their families, particularly those identified as vulnerable or with complex needs.
• A strong understanding of the unique challenges faced by young women and girls affected by exploitation and County Lines activity.
• Proven experience of multi-agency working, ideally with Children’s Services, Youth Justice, or other statutory and voluntary organisations.
• Knowledge of risk and vulnerability issues affecting young people, and the ability to assess and manage these risks appropriately.
• Ability to deliver one-to-one and group interventions, and to adapt engagement strategies to meet individual needs.
• Confident communication skills, both written and verbal, and the ability to maintain accurate records using data management systems.
• Willingness to work flexibly, including evenings and weekends, as part of an on-call rota.
• A full driving licence and access to a vehicle is essential.

Due to the nature of the role and in accordance with the Equality Act 2010 (Schedule 9, Part 1), this post is open to female applicants only.

Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

Shift patterns: The working hours for the role are 37 hours per week (9am to 5pm). However, please note that due to the rescue element of the contract, there is an expectation to provide duty cover once every five weeks. This would involve covering the service from 9am to 10pm during that week.

AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex needs Service in Tower Hamlets.

Sounds great, what will I be doing?

The main purpose of the role is to prepare individuals to move on to independent living in the community. Service users may step down from the intensive support service to high, medium or lower needs before moving into the community. From the outset of an individual's tenancy the focus of the support is on preparing them for their journey of recovery and independence over an agreed period. Our support service is provided 24 hours a day 365 days per year with tailored flexible support delivered in accordance with need. 

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have experience supporting individuals with mental health and/or dual diagnosis issues, with strong knowledge of mental health conditions, crisis management, and respectful, dignified communication. They should understand recovery principles, be familiar with relevant legislation such as CPA processes, and have safeguarding expertise.

The role requires the ability to work both independently and within a team, including inducting new peer staff and volunteers, and collaborating with statutory services like the NHS. Candidates must be able to work flexible shifts, including early mornings, late evenings, weekends, and bank holidays, to meet 24-hour service needs.

Good IT, literacy, and numeracy skills are essential, along with an awareness of health and safety in the workplace.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

In September 2024, National Numeracy launched a new ‘Schools & Families’ programme to support Primary School staff, parents and carers in increasing pupils’ confidence with numbers, positive feelings about maths, and awareness of the value of maths outside of the classroom. The programme also works to improve parents’, carers’, and school staff’s own confidence with numbers and with supporting children with their maths.

The programme has been hugely successful and is growing rapidly – we have now secured funding to deliver activity in all four nations of the UK and we are working with almost 300 schools currently.

The Schools & Families Programme Officer will support the Schools & Families Programme Manager in managing fast-paced activity across the UK, particularly delivering online training directly to school staff, recruiting schools, and visiting selected schools to ensure the success of the programme.

We are looking for someone who can support with this dynamic activity, is flexible, able to manage their time, and willing to adapt to the changing needs of the charity. National Numeracy has an office in Falmer near Brighton, in East Sussex, but the expectation for this role is that you will be based at home, travelling occasionally as needed across the UK.

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you.

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

 •  Lead and coordinate the daily operations of two Crisis Café sites.

 •  Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.

 •  Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.

 •  Build strong partnerships with local services, promoting the Café and its impact.

 •  Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

 •  Proven ability to support individuals in crisis, helping them develop self-management strategies.

 •  Experience managing small teams and volunteers.

 •  Strong understanding of mental health services and the recovery approach.

 •  Excellent communication and administrative skills. 

Desirable Skills:

 •  Mental Health First Aid or Suicide Prevention training.

 •  Knowledge of national suicide prevention strategies.

 What We Offer

· A supportive and collaborative work environment.

· Opportunities for professional development, including training and supervision.

· The chance to make a tangible difference in the lives of individuals experiencing mental health crises.

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Paid time off for medical appointments

· Staff away days and socials

Shifts include evenings and weekends across two locations:

 Hampton Road, Twickenham, TW2 5QB

 Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB

Apply Now

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!

We are actively interviewing for this role. 

The successful candidate will need to undergo an Enhanced DBS check.

Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.

Let’s build a stronger, healthier community together.

The Talent Set are delighted to be working with a fantastic humanitarian charity to find their Legacy Officer.

The charity offers a flexible working environment, with hybrid working and an expectation to work from their London office 2 days per week.

The Legacy Officer will work alongside the Legacy Marketing Manager to help deliver the UK’s Legacy Fundraising strategy and support the efficient administration of one of the charity’s largest income streams. This role plays a fundamental part of the Legacy Stewardship and Retention programme for those who have already committed to leaving a gift in their will.

Key Responsibilities:

· Preparing weekly banking for incoming donations by cheque and facilitating donations via bank transfer.

· Responsible for handling all Legacy post, ensuring all correspondence is logged onto the database (Dynamics) and paperwork is filed and archived according to their policy.

· Answering phone calls and monitoring the team’s Legacies email inbox, ensuring that all inbound enquiries are dealt with professionally, and according to processes and Service Level Agreements.

· Record and keep up to date, all relevant information regarding inbound Legacy enquiries.

· Responsible for collating paperwork and updating the spreadsheet schedule for the annual tax reclaim (R185s) on legacy gifts, in accordance with HMRC requirements.

· Updating database (Dynamics) records with Legacy notification service emails (Smee & Ford).

· Drafting and recording correspondence (email and post) to solicitors, executors, and next-of-kin, as required/instructed.

· Responsible for closing Legacy records on database (Dynamics) to include checking all relevant data has been captured and scanning/filing/archiving all paperwork.

· Collating the analysis reporting on Legacy enquiries and Legacies left to the organisation, using in-house reporting dashboards.

· Providing assistance on various Legacy Marketing initiatives, such as radio and press adverts, as well as inserts, and working with the Public Engagement Team on events for Legacy Supporters

Person Specification:

· Significant experience working in office environment with strong administration skills and time management skills with an ability to manage a varied and busy workload effectively.

· Ability to maintain accuracy, combined with meticulous attention to detail.

· Excellent communication skills to build and manage key relationships and choose appropriate communication channels.

· Self-starter who has the confidence to provide support across multiple areas, within a fast-paced team, exercising good judgement and using own initiative.

· A systematic and organised approach with a proven ability to follow things through and meet targets in line with processes/ schedules and deadlines.

· Ability to work with various stakeholders and multiple teams with different levels of experience in order to deliver objectives.

· Experience in relationship management and liaising with external suppliers.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

First Give inspires young people to make a difference to causes they care about. We work in partnership with secondary schools, providing a fully resourced scheme of work that guides an entire year group of students to engage with local charities and causes, and then carry out social action (fundraising, raising awareness, campaigning, volunteering etc) in support of them.

At the end of each programme, a celebratory School Final is held at each school, where groups representing each class deliver presentations about their projects. The class considered to have engaged the best with the programme secures a First Give grant of £1,000 for their chosen charity.

We currently work in partnership with 200+ schools every year across England and Wales.

Our vision is for motivated and equipped young people using their skills to make the lives of others in their community better. Our values inform what we do at First Give. We are:

• Altruistic
• Inspiring
• Empowering
• Collaborative
• Professional

Programme Delivery Officer role

We are seeking a motivated and enthusiastic candidate to join our Programmes Team as a Programme Delivery Officer. PDOs will be responsible for supporting and coordinating the delivery of the First Give programme in up to 50 schools, ensuring smooth running of the programme, plus providing guidance and troubleshooting for the lead teachers at First Give partner schools.

The role will be hybrid, with 3 days a week in our main offices in West Hampstead, London. Regular travel to schools across London and the South East will be required.

• Contract: 12-month Maternity Cover
• Salary: £28,840 (inclusive of London weighting)
• Location: London office 3 days per week, 2 days per week working from home
• Reporting to: Programme Manager

Key responsibilities

• Provide logistic and programme support to teachers delivering the First Give programme at their school, including but not limited to:
  • an introductory Programme Call with the Lead teacher;
  • delivering a briefing to class teachers;
  • troubleshooting via phone and email;
  • booking in First Give facilitated sessions
• Ensure all programmes are delivering all core elements of the First Give programme
• Update and monitor Salesforce to track programme delivery
• Liaise with freelance facilitators to ensure events at schools are effectively staffed
• Deliver Launch Assemblies, Workshops and First Give Finals in partner schools
• Collect data for monitoring (student surveys, teacher surveys, identifying potential stories of impact, writing programme reports)
• Ensure prompt delivery of any programme resources required by schools (including Coursebooks and other physical resources)
• Support in the collection and distribution of comms via social media, newsletters and other formats to raise awareness of First Give’s work
• Support with wider team projects as and when is necessary

This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.

Safer recruitment

Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.

Person Specification

Essential

• Passionate about young people and their potential to drive social change
• Experience developing strong relationships with remote and external stakeholders
• Experience managing and supporting a large caseload of “client” relationships
• Experience delivering lessons, workshops or other sessions with young people
• Superb organisation and prioritisation skills
• Strong presentation and public speaking skills
• Strong facilitation and workshop skills
• Excellent communication skills (both written and verbal)
• Excellent attention to detail
• Willingness to travel around London and the Home Counties to regularly deliver events
• Proactive, independent worker able to work well alone and as part of a team

Desirable

• Experience of working in a remote, decentralised team
• Experience in a customer service role
• Experience of working in the secondary education sector/with teachers
• Experience of using Salesforce

Why work for First Give?

First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:

• 25 days of annual leave plus bank holidays, excluding bank holidays.
• Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance.
• Access to Health Assured (health and wellbeing) Employee Assistance Programme.
• Generous training and professional development budget, with regular training offered through the Pears Foundation.
• As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
• Team socials throughout the year.

The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. By fostering a diverse and inclusive culture, we will empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Application process 

Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application). 

• Application closes: Thursday 28 August 12.00pm
• Interviews: W/c 1st September (remote) 
• Start date: 15 September or as soon as possible after this date

Based on applications received we reserve the right to interview earlier than advertised, and close the process if a suitable candidate is found.