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Service manager jobs in hayes, greater london

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Top job
Animal Welfare Investigations Project, Remote
£11,885.71 pro-rata (£26,000 FTE)
Passionate About Animals? Join AWIP as Our Membership Services Officer
Posted 4 days ago Apply Now
Top job
Pancreatic Cancer UK, EC3R, London (Hybrid)
£40,412 per year inclusive of London weighting plus benefits
We’re seeking an experienced Philanthropy Manager to join our fantastic Philanthropy&Partnerships team at Pancreatic Cancer UK. Apply today!
Posted today
Closing in 6 days
The Baytree Centre, SW9, London (On-site)
£35,000 - £40,000 per year FTE | £21,000 - £24,000 (pro-rated amount)
The Baytree Centre is seeking an educator with leadership, curriculum design & contract management expertise to lead adult learning.
Posted 3 days ago
Harris Hill Charity Recruitment Specialists, Remote
£28k per year
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Shelter, London (On-site)
£24,570 per year plus £5023.71 London weighting
Posted 1 week ago
Bail for Immigration Detainees, Finsbury Park (On-site)
£40,643 per year
Posted 6 days ago
Royal Ballet and Opera, Covent Garden (On-site)
Up to £40,000 per annum, based on skills and experience
Posted 1 week ago
ClientEarth, London (Hybrid)
£50,331 per year
Posted today
Marie Curie, Enfield (On-site)
13333.32 per annum
Posted 6 days ago
The Hospice of St Francis, Berkhamsted (On-site)
£43,000 - £46,000 per year
As Associate Director of Development, you will play a pivotal role in growing income across the Hospice
Posted 2 days ago Apply Now
Closing in 5 days
Sense, London (On-site)
£45,774 (inclusive of London allowance)
Posted 3 weeks ago
Closing in 4 days
Making The Leap, London (Hybrid)
£40,000 per year
Seeking an experienced comms individual to manage MTL's strands and social media channels.
Posted 1 week ago Apply Now
Closing in 5 days
Pancreatic Cancer UK, EC3R, London (Hybrid)
£48,919 per year inclusive of London weighting plus benefits
Are you looking for a new role? We are seeking a Senior Events Manager to join our dynamic and high-achieving Events team!
Posted 3 days ago
Page 8 of 45
Remote
£11,885.71 pro-rata (£26,000 FTE)
Part-time (Monday - Thursday, 10am - 2pm)
Temporary (12 months)
Job description

About Us

Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm. 

As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.

About the Role

This is a key supporter-facing role where you will:

  • Be the friendly first point of contact for members and prospective members via phone, email, and other channels.

  • Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.

  • Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.

  • Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.

  • Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.

About You

We’re looking for someone who is:

  • Compassionate and member-focused, with a genuine desire to make every interaction count.

  • Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.

  • Confident and professional on the phone and in written communication.

  • Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.

  • Able to work both independently and as part of a team.

  • Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).

  • Experienced in supporter care, customer service, or a similar role (desirable but not essential).

  • Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.

  • Able to maintain strict confidentiality at all times.

Key Details

  • Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM

  • Salary: £11,885.71 pro-rata (£26,000 FTE)

  • Contract: 12-month fixed-term contract, with potential for a permanent role

  • Location: Remote (must be based in the UK)

  • Additional hours: May be available for outbound campaigns, depending on business needs

What We Offer

  • The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.

  • A supportive, values-driven team environment.

  • Training and development opportunities.

  • Fully remote working environment.

Posted by
Animal Welfare Investigations Project View profile Organisation type Non Charity Employer Company size 1 - 5

The Animal Welfare Investigations Project investigates organised animal cruelty and rescues animals.

Posted on: 22 August 2025
Closing date: 21 September 2025 at 08:57
Tags: Fundraising, Customer Service

The client requests no contact from agencies or media sales.