ABOUT WLM

WLM’s mission is to empower positive change.

WLM has been working in the community in London since 1887.  We currently work in Lambeth, Southwark, Westminster and Islington providing a range of services supported accommodation for ex-military personnel, a residential care home for men managing an addiction to alcohol, an approved premise for men coming out of prison, advice and support for people experiencing homelessness, affordable and accessible counselling in the community and financial resilience services.

WLM is values led organisation.  Our people are the heart of what we do.  We have recently embarked on developing an asset based approach in partnership with Mayday Trust building on our work embedding recovery and psychologically informed approaches.

ABOUT WLM THE HAVEN

WLM The Haven is a CQC registered care home for men managing an addiction to alcohol.  It offers long-term care and accommodation, providing a stable environment using a harm-reduction approach.

ABOUT THE ROLE

The Service Manager is responsible for overall service delivery and providing effective leadership for the staff team.

We are looking for an experienced leader with exceptional ability to establish a high quality service in a CQC regulated care home.  You will have the ability to motivate staff as you lead on the change management process – designed to improve service quality in line with CQC requirements.

The role requires a highly motivated, flexible and passionate individual.  You will need to be able to work collaboratively with colleagues and have the ability to establish and maintain relationships with appropriate networks.

In return WLM offers a competitive salary, generous annual leave (27 days on appointment, rising to 30 days after 5 years continuous service), staff benefits including interest free season ticket loan and group personal pension plan.

HOW TO APPLY

• Please visit our website to apply for the role.
• Please note an Enhanced DBS certificate is required for the role.
• Interviews will be held as applications are submitted and before the closing date below so please apply early.
• The closing date for applications is midnight Monday 8th February 2021.

Please ensure that all documents submitted to WLM are in either MS Word document or PDF format. If you are using the Pages application on an Apple device, you will need to change the document to one of these formats.

We are seeking a qualified Solicitor or Barrister with a practicing certificate in England and Wales with experience in family law to lead our advocacy and legal service.  Mosac provides holistic support to families of victims of Child Sexual Abuse. Central to our work is providing pro-bono legal advice as families navigate the family courts and in some cases criminal courts in extremely difficult circumstances. 

Job description

We are seeking a committed, empathetic and resilient Manager, experienced in dealing with high levels of client trauma, to grow our current advocacy service into a pro-bono legal advice department to respond to growing demand.

You will be a qualified Solicitor or Barrister with a practicing certificate in England and Wales. You will have proven experience of working in UK family law.

In the first instance you will be responsible for running  our  telephone and face to face pro-bono legal advice service for the protective parents of sexually abused children. Over time, you would move to overseeing other legal expert officers and volunteers, building partnerships and managing the more complex cases. 

Mosac Background

Mosac has been delivering unique support services for the families of victims of Child Sexual Abuse (CSA) for over 25 years. In a safe environment, we offer free services to families affected by CSA, all of whom are vulnerable with some being excluded, or facing other forms of hardship.  Mosac’s services include a national Helpline, Counselling, Play Therapy, Advocacy & Advice, Training and Email support services. We enable families to achieve and sustain an improved quality of life by rebuilding confidence, alleviating isolation, improving well-being and resilience, promoting inclusion and empowering individuals to move on with their lives, with the skills and knowledge to safeguard themselves and their children in the future.

Advocacy & Specialist Advice Service 

Our Advocacy Service was established in 2005 in response to a growing need from clients to provide advice and guidance on a range of issues including:

• Criminal proceedings, family court proceedings, CAFCASS and Social Services

• Preparing for interviews, medicals, court hearings, core assessments, psychological evaluations, case conferences and safeguarding frameworks

• Complaints procedures with Police, CPS, Social Services and others

• Liaising with professionals such as police, social services, teachers, legal professionals

• The safeguarding children framework and CAF (Common Assessment Framework)

• Supporting parents undergoing separation/ divorce as a result of allegations of sexual abuse: court hearings, financial restructuring, housing and school issues

• Supporting families requiring access to criminal or private compensation

• Emergency protection orders (primarily non-molestation and occupation)

• Emergencies such as breach of parole by offenders or victim suicide attempts

• Helping to reduce the likelihood of repeat victimisation and reducing the isolation experienced by families in this situation

• Attending Child Protection Conferences, Team Around the Child meetings

• Ensuring equality and accessibility for disadvantaged groups.

Role Description and Key Responsibilities

• Lead on the  transition of our advocacy service into a pro-bono legal advice department for individuals and families whose children have been sexually abused, from across England and Wales.

• Provide specialist pro-bono advice to individuals and families. 

• Work with the CEO to grow and develop the department by developing partnerships, raising additional funding and consulting with internal and external stakeholders to support service design. 

• Lead on the evaluation and monitoring of the department’s work 

• Work collaboratively with other Mosac Service Managers and existing clients to provide support that is tailored to suit the needs our clients

• Line manage legal experts and volunteers 

• Attending regular clinical Supervision, supported by Mosac

• Attending regular Mosac staff and team meetings

• Represent Mosac externally on TV, radio and through various media interviews, to help build relationships with influencers and key decision makers and to raise the profile of the Mosac pro-bono legal advice service. 

• Carrying out any other reasonable duties required from time to time by the charity

Person Specification:

Essential Skills, Experience and Qualifications

• Qualified Solicitor or Barrister with a practicing certificate in England and Wales. You will have proven experience of working in UK family law.

• Experience of working with clients who have experienced high levels of trauma

• High level communication skills, including experience of communicating effectively across cultures and with diverse audiences, both verbally and in writing

• Excellent IT skills – with a good knowledge of Microsoft Word, PowerPoint and Excel

• Excellent organisational and time management skills

Personal Attributes and behaviours

• Empathy with Mosac’s clients

• Ability to manage own/ joint workload and prioritise tasks

• Conscientious, resilient and self-disciplined

• Demonstrates the ability to build rapport with quickly and to understand needs, wants and expectations

• Ability to work to deadlines/targets for self and others

• Works effectively and calmly under pressure

• Attention to detail in all aspects of work

• Ability to work on own initiative

• Active team player

• Ability to guide, support and develop volunteers

• Non-judgemental

Service Charge & Rents Manager:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Service Charge and Rents Manager. Your responsibilities will include:

• The accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this. Accurately estimate and actualise all service charges. Accurately calculate and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Day to day responsibility for managing the Service Charge and Rents Team and its resources (including systems such as BlueBox), allocating work, managing projects and determining priorities. Responsible for the development and effectiveness of the team through regular support, supervision, appraisals, 121s and team meetings. Where required to take action in relation to disciplinary matters, sickness or capability. 
• Ensuring the Service Charge and Rents Teams provides an excellent customer-focused, professional management service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• Advising on and implementing lease terms, statutory measures and One Housing policies relevant to the management of shared ownership and leasehold properties. Leading the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• Maximising income to the service and organisation by maximising levels of cost capture when calculating service charges. Providing specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords. Responsibility for undertaking all statutory consultation in relation to service charges.
• Ensuring the whole of the Service Charge and Rents Team has a good working relationship with relevant One Housing colleagues and stakeholders. Proactively ensuring that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Pro-actively contributing to Customer Operations Directorate management team, deputising for the Head of Income. Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats. Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service. Management of your team’s direct customer contact, via phone, email & post. To answer calls directly from customers.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• Managed complex initiatives and changes that span one or multiple lines of business
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Drive and be target-orientated. Commited to delivering exemplary and industry leading customer service.
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.

Desirable  Knowledge, Skills and Experience

• People management experience, an be able to demonstrate how they lead and inspire their team to high performance.
• A professional qualification in property management, facilities management, service charges and rents and/or leadership

Professional qualifications or memberships

• Working towards membership of the Royal Institution of Chartered Surveyors (RICS).

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone

Apply today for a fulfilling career in our Customer Services team.

Our client provides a range of innovative services to help vulnerable women avoid, survive and exit the criminal justice system. They are now recruiting a dynamic Service Manager to oversee their South London-based services including their innovative pilot programme, aiming to reduce female reoffending rates through targeted intervention, as well as their Lambeth-based 'Hub', delivering one to one support and advocacy, group work, counselling, specialist substance misuse and domestic abuse services for women who are in contact with, or at risk of being in contact with, the criminal justice system.

The Service Manager will provide strategic oversight and operational management of our client's South London projects, ensuring quality standards are consistently met, staff are effectively managed, partnerships are established and maintained and budgets are appropriately managed. The Service Manager will oversee at least 11 members of frontline staff, and will work to develop and manage service delivery plans for all services, incorporating key milestones and ensuring the delivery of project outputs and outcomes. The Service Manager will act as an ambassadorial figure for the organisation, and will consistently work to represent the needs and experiences of women affected by the criminal justice system.

To apply for this role, you must be an experienced Manager with significant experience of developing, managing and delivering services supporting women with experiences of the criminal justice system (including trauma, exclusion, mental health and substance misuse issues). You must have extensive experience of managing multiple staff within complex staffing structures, and will have significant experience of producing monitoring and evaluation reports for funders and key stakeholders. You will have demonstrable experience of working collaboratively with external agencies and partner organisations at a strategic level.

Please note this role is interim for a minimum of 3 months (initially working from home due to Covid-19 restrictions).
To be considered, you must be in possession of a fully enhanced DBS check, issued within the last year or registered to the online update service.

Please also note, this post is restricted to women only as a genuine occupational requirement under Schedule 9 paragraph 1, Equality Act 2010

The Vacancy

We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

About the role:

You’ll lead the launch of our new pioneering support service for people with Parkinson's by helping shape our overall service proposition and spearhead a marketing plan to launch our innovative, personalised support service - Parkinson’s Connect.

You’ll interrogate our routes to market and target audiences and test different propositions. You’ll build a plan that will give us robust learnings on how we continue to market the service in the long term. 

What you'll do:

• Lead the organisation’s marketing approach and plan to launch our new support offer, Parkinson’s Connect, using data, insights, learnings and marketing expertise.

• Help shape our overall service proposition, using insights and testing as needed, alongside our Content team.

• Lead the insight lead delivery of a marketing campaign for Parkinson’s Connect. 

• Work seamlessly with marketing, services teams and agencies as needed, bringing in the right stakeholders and expertise to drive plans forward.

What you'll bring:

• Experience of developing effective, integrated marketing strategy and plans 

• Significant experience of development, delivery and evaluation of successful  marketing campaigns.

• Experience of briefing audience testing and using  insight, data and learnings to inform decisions.

• An understanding of healthcare systems, relevant stakeholder groups and health marketing

Interviews to be held: 8 February

Due to the ongoing coronavirus pandemic, we're unlikely to be fully reopening our London office during 2021. Therefore, the role will involve a mixture of office and home working until we’ve re-opened our London office. We will continue to review the situation inline with government guidelines

What's it like to work for us?

We aim to find a cure and improve life for everyone affected by Parkinson's - and you could help us achieve this.

We offer a variety of paid job roles and volunteer opportunities both at our UK office in London and across the UK.

Service Manager - Spelthorne

Service Manager : Spelthorne Team
Salary : £29,250 pa plus on-call payments
Full time, permanent - 39 hours per week

Respect, empowerment, responsibility and excellence. These are our clients values and they guide all they do. They help people to reach their goals and live independent and fulfilling lives. They provide housing, support and home care for more than 2,000 people each year in Surrey, West Sussex and south west London. They’re a place where people make a difference to their clients, feel valued and have fun.

The successful candidate will be responsible for the day-to-day management of the project, demonstrating the ability to pick skills up at speed.

This will be a critical post for maintaining what has become a highly successful project, with an existing staff team who are experienced, capable and committed.

Candidates must be prepared to join the existing front-line on-call rota, although there is a possibility of this being reviewed in the coming months. Transform has excellent links with the local authority and it is expected that the successful candidate will reinforce and build on these.

Experience of working with other agencies and different tenure types is highly advantageous, and an ability to supervise staff is a prerequisite. As important as experience and ability is a sense of energy and confidence to take on a new role and make it work.

Own car and full, valid driving licence that will permit occasional use of manual pool vehicles is essential.

Please read the job description and for more details on this exciting role.

Closing date : 26.01.2021

Interview date : 02.02.2021

Ref: 96326

We are looking for a talented, passionate and ambitious Service Manager to join SIG Penrose’s Criminal Justice division and lead on the mobilisation and delivery of an exciting new project.

The HMPPS/CFO Activity Hubs are being launched in March 2021, with Penrose as a key delivery partner of the London service, working with Reed in Partnership. The Hubs are being specifically designed to support those furthest from the job market and most difficult to engage towards employability through the delivery of alternative, innovative interventions in a welcoming, non-judgmental environment.

About the role:

As the Service Manager you will lead a team of skilled Support Workers, Facilitators and a Deputy Manager based across the 2 Hubs in Croydon and Lewisham, holding them accountable for delivering high-quality support whilst ensuring they are equipped with the skills and support to thrive. You will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your team and adopted by front line staff when supporting service users.

Working with the Head of Services and senior management team, you will support the implementation of the new service, identifying potential issues and proposing solutions. You will lead your staff team through their induction ensuring they receive all necessary training and support, and that communication in clear and consistent.

Experience Required:

Experience of contract performance reporting will be essential to the role. You will be responsible for contract compliance, supporting your team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion and taking swift action to address any areas of under-performance. You may also be required to contribute to reports to SIG Penrose’s Board of Trustees.

Knowledge of the Criminal Justice System, excellent communication skills and being able to develop strong working relationships with your teams, commissioners and other key stakeholders will be vital to the role. You will have an interest in both policy and business development, and will work with the Head of Services to identify and secure new sources of income. Some understanding of budgeting and financial reporting will be helpful as you ensure your service is delivered within budget.

You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances. You will have some previous management experience, an ability to motivate and inspire, and a keen eye for detail.

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Life Assurance

If you are interested in the post, please visit our careers page in order to complete an online application form.

NAZ is looking to recruit an enthusiastic and dynamic individual to use the knowledge and understanding gained through our programmatic work with Latin American Spanish- and Portuguese-speaking communities to deliver sexual health promotion and client support services to people living with HIV to our target communities.

The role is normally based at NAZ’s office in Hammersmith, London; though is working from home at present.

About us

NAZ is the sexual health charity dedicated to people experiencing better sexual health. We do this because there’s a big gap in the sexual health outcomes of Black, Asian and Minority Ethnic (BAME) communities compared to the general population. Everything we do works to reverse this trend.

Our evidence-based interventions are designed to enable those with the greatest risk of poor sexual health outcomes to have fulfilling sexual lives, understand how to access the right local service and ultimately to support better physical, mental and sexual health outcomes.

Clinical Services Manager (London)
Purpose of Post: To manage clinical work in our London Centre, Finsbury Park 
Reporting to:Clinical Director
Key Relationships:Clinical Director, supervisors, Centre Manager, therapists, CEO, London Clinical Services Manager, Outreach Services Manager and administrative staff.

Terms: £36,000 p.a., pro-rata for 21 hours.
Hours: 21 hours per week over 3 days
Location: Finsbury Park, London N4

Main Responsibilities

• To manage the client journey from referral to allocation for new clients including oversight of assessments and allocations
• To act in the role of senior therapist in the service, providing case consultation if required
• To manage the therapist team ensuring compliance with icap clinical policies and procedures
• To work as part of the Clinical Management Team with Clinical Services Manager (Birmingham), Outreach Services Manager and Clinical Director
• To work with the Clinical Director on recruitment of therapists and clinical professional development
• To support the Chief Executive and Clinical Director in the development of icap and, where appropriate, promote and represent the organisation externally at inter-agency and clinical meetings;
• To attend clinical supervision with a supervisor appointed by icap

Duties

Clinical

• To triage new referrals to the service
• To oversee the assessment and allocation of all new clients including liaison with the therapist team conducting assessments
• To work closely with the Clinical Administrator who leads on the administration of the clinical service
• To act as a first point of contact for clients and other people in distress contacting the organisation
• To keep up-to-date with developments in the field of psychotherapy, and ensure clinical services are delivered in accordance with best professional practice;
• To undertake clinical risk assessment and risk management
•  To provide clinical cover within the service as required.

Managerial

• To manage and support the therapist team including regular liaison with clinical supervisors
• To attend bi-monthly clinical team meetings, monthly supervisors’ meetings, fortnightly clinical management meetings and line management meetings with the Clinical Director
• To ensure compliance with icap clinical policies such as those on client attendance, CORE outcome evaluation, client contributions and client records, pro-actively addressing issues that arise
• To foster positive clinical working relationships with partner agencies and funders

• To carry out such other duties within the scope of the post as may be requested by the Clinical Director
• To induct new team members including ensuring that they are familiar with icap clinical policies and procedures
• Managing the work of the assessing psychotherapist(s) in the service
• To work with the Clinical Management Team on the development of new clinical policies and procedures.

Administration/ IT

• To maintain excellent written records of all work
• To be responsible for providing own administrative support
• To contribute to reports for Trustees and funding bodies.

Please note: at this time, the role is home-base and will remain so until it is appropriate and safe to resume working at the Centre.

We are currently recruiting for a dynamic and passionate individual to join us as a Deputy Manager to join our forensic mental health step-down services based in Croydon, Greater London, in driving continuous improvement and supporting people experiencing severe mental health issues and complex needs towards positive, sustainable recovery.

Working alongside the Service Manager, you will help deliver the highest standards of service quality, performance, and improvements across their service through excellent leadership and embodiment of the values of the organisation. This role will be busy and varied, you’ll be responsible for ensuring the skills within the team are deployed effectively, ensuring all staff have appropriate training and development plans in place, supporting with staff appraisals and supervisions and implementing the organisations' policies and procedures all while ensuring the highest level of care is delivered to service users.

The successful candidate will be an enthusiastic and self-motivated individual who is passionate about promoting positive outcomes and independence for the people we support. Along with sound knowledge and practical application of key legislations including Mental Health Act; Health and Social Care Act and others, you will have the ability to work flexibly and respond to the changing needs of our service users within an environment that is empathetic but firm in their approach to supporting both our staff members and those we support.

The Social Interest Group (SIG) is a leading UK based charity, providing bespoke person centred social and health care solutions. Utilising strength-based models of working, we specialise in rehabilitation and supporting people who have complex needs, empowering them to achieve their full potential. We deliver social and health care services through our subsidiary charities SIG Penrose, SIG Equinox and SIG Investments.

Experience Required:

• NVQ / Diploma Level 4 in Health & Social Care / Mental Health or professional equivalent
• Direct experience of service delivery within a mental health environment or similar services
• Team management experience with the ability to work under challenging circumstances
• A good understanding of the needs of vulnerable households, both families and single individuals
• Proven ability to provide clear leadership and management to a team
• Experience of housing management including voids and evictions
• Knowledge and practical application of key legislation – mental health, criminal justice, social care and housing etc
• Ability to influence and form strong relationships with commissioning bodies and professional agencies

Benefits of working with us:

• Excellent core and on-going training aligned with personal development plan
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Access to employee assistance programme
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

An exciting opportunity has arisen for an inspirational leader with the skill, energy and enthusiasm to manage Become’s services and programmes, making a real difference in the lives of children in care and care leavers.

At Become we are committed to putting children and young people at the heart of everything we do. Become’s programmes and services support children and young people in care and young care leavers to achieve their full potential, empowering them to take an active role in the key decisions and processes that impact them. Young people’s voices, opinions and needs are at the heart of our work. We take a holistic, trauma-informed, service user led approach in our work providing tailored advice, information and support. We are now looking to recruit a highly motivated Manager to manage and deliver this important provision.

You will be responsible for managing our services staff team (1 senior officer and 3 officers), as well as the management of our existing programmes services, including our flagship Care Advice Line, coaching programme, Propel programme for further and higher education, workshop delivery, holistic 1:1 support and project managing new and upcoming programmes that support children in care and young care leavers.

The ideal candidate will have:

• Significant experience of project and service management, team management and an aptitude for delivering services online.
• Strong knowledge of the needs of children in care and care leavers, excellent safeguarding practice and experience of developing high performing frontline teams.
• Experience in effective service design and delivery, development of processes and systems.
• Ability to manage multiple projects and competing priorities.

Application closing date: 9am on Monday 1st February 2021

First stage interviews / informal chat team will take place w/c 8th February 2021.

At Become we value and celebrate people’s diversity and believe this strengthens our team. As an organisation serving children in care and care leavers, we are keen to receive applications from people with experience of care and recognise the importance of having care experienced staff within our team. We are also actively seeking to bring more diversity of perspectives and experience and especially welcome applications from people from Black, Asian and Minority Ethnic communities who are currently underrepresented in our organisation.

The role will lead the delivery and development of METRO’s Kent and Medway sexual health services, and provide strategic leadership to ensure that METRO remain integral to the Kent and Medway sexual health strategies. You will continue to develop our established sexual health training programmes (BISH training for professionals, and SHIS training for young people), ensure that our services are delivered efficiently and to a high standard, and that any programme expansion is strategic. You will build on existing strong relationships with both sexual health commissioning teams, as well as with the wider sexual health and young-person focuses workforces operating across the localities.

The Service Charge Manager will support the Management Accounting function of the organisation with in the Service Charge Team

Client Details

The organisation manages nearly 19000 homes and is building more in order to grow the size of the organisation.

Description

The Service Charge Manager will be responsible for the following duties

• Update and maintain all ledgers.
• Assist with the annual service charge budgets.
• Prepare Monthly Reports for Leasehold officers

Profile

The successful Service Charge Manager will have experience in reconciliations and understanding of management accounts.

Job Offer

A salary of between £45,000 and £50,000 plus benefits.

Project manager:

We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our IT team is friendly, and we love what we do. We are passionate about the high-quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-

for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our I.T. Team as a Project Manager

One Housing is a provider of housing and support services to people across London and the South East, with over 17,000 homes and one of the largest care and support portfolios in the area.

In providing these services to a huge range of customers, we rely on the systems and processes to ensure our frontline colleagues can provide a high level of services to meet their range of needs. As a provider whose profits go into funding new homes and better services, your work supports our vision to provide places for people to call home and to support them to live well. In joining One Housing, you will support the development of new systems and processes, providing improvements which offer a better quality of service or provide better value for money.

The Project Manager is responsible for managing our diverse range of stakeholders, leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes writing business cases, preparing and managing project plans, management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

The role:

We have a fantastic opportunity for someone to join us in the position of Project Manager based in Camden. Your responsibilities will include:

• The Project Manager is responsible for leading project managers and teams to deliver project(s) that span across one or more business units. Manage resources, schedules, and financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.
• The Project Manager has the authority to run the project on a day-to-day basis. The Project manager will verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.
• With many key technology projects either delivering or rolling out further phases, its never been more essential that business processes and technology projects embed with teams and teams are engaged in the process of change.
• Coming into the organisation at a key time, we are developing the next phases of our business transformation and in particular look to increase our capacity for change management and supporting teams in delivering effective services and identified benefits through high quality technology and processes.
• While this role currently has no line management responsibility, there is an expectation that you can help upskill others in the team on embedding change and change management techniques.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who demonstrates a friendly, positive demeanour. The successful candidate will:

• Extensive understanding of project and program management principles, methods and techniques. Previous experience of implementing CRM Dynamics projects
• Good high-level technical understanding of IT infrastructure, networking, databases, applications and systems integration. Results-focused: able to set high work standards for self and demonstrate drive to meet targets.
• Customer-orientated: desire and willingness to address the needs of residents and project team members, continually seeking to improve quality and standards of excellence
• Solid track record of successful IT implementation project delivery within cost, time, quality, scope, risk and benefit constraints
• Ability to create Project Management documentation, tools and reports, such as Business cases, GANNT charts, PIDs, Dashboard reports and RAID logs
• Good knowledge and experience of BI reporting
• Ability to design and deliver reports
• Continue professional development in order to keep abreast of emerging technologies, methods and best practices
• Previous experience of IT implementations involving integrations with multiple systems. Previous experience of IT implementations involving multiple external IT suppliers
• Experience of successful business change management
• Ability to influence and motivate managers and staff across the business and external suppliers to ensure project milestones and objectives are met
• Excellent planning, communication and stakeholder management skills
• High levels of the following key competencies:
• Planning, time management, people management, problem solving, attention to detail, communication, negotiation and conflict management
• Experience of industry tools and technologies. Practical understanding of applying different Project Management methodologies and controls; Waterfall, Agile, Iterative etc,
• Some exposure of working in a commercially focused housing/asset management environment

Professional qualifications or memberships

• Project/change Management qualification, eg PRINCE2, PMI, Lean

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000-£55,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our I.T. team