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Top job
Adoption UK, Remote
£23,839 - £27,493 per year
We are looking for applicants with experience of working in an admin role with a track record of delivering an accurate and timely service
Posted today
Closing in 2 days
SSAFA, Remote
Up to £38,000 plus company car
We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support
Posted 2 days ago
Energy Saving Trust, Remote
£60,000 - £65,000 per annum (depending on experience) Part-time or job share salary calculated pro rata.
Posted 1 day ago
Icebreaker One, Remote
circa £35,000 per year
Posted today
Closing in 4 days
Samaritan's Purse International, Remote
£33,000 - £35,000 per year
Seeking an enthusiastic individual to join the Operation Christmas Child Ministry of Samaritan's Purse
Posted 1 week ago Apply Now
Tom's Trust, Remote
£35,000 - £38,000 per year pro-rated depending on experience
Posted 1 week ago Apply Now
The Lullaby Trust, Remote
£30,716 per year
This position has been re-advertised. Previous applicants will not be considered and need not apply.
Posted 1 day ago Apply Now
Family Fund, Remote
£36,399 - £40,443 per year
We are looking for two Corporate Partnership Managers to help us make a difference to even more families who need our support.
Posted 1 week ago
Page 1 of 9
Remote
£23,839 - £27,493 per year
Full-time
Permanent
Job description

Referrals Officer – Psychology & Therapy Hub

RESPONSIBLE TO: Referrals and Contracts Manager

HOURS OF WORK: 35 hours per week

LOCATION: Home based

GRADE/SALARY: Permanent Grade 3, £23,839 - £27,493

KEY WORKING RELATIONSHIPS

•Referrals & Contracts Manager

•Clients and commissioning referrers accessing the service

•Referrals Team

•Wider Path Team

•AUK staff

•Accounts / Finance team

PURPOSE OF THE ROLE

To work as part of a referrals & screening team to ensure that bids and quotes and referrals are progressed to service. Supporting referrals and contracts manager with contract control and invoicing.

MAIN DUTIES AND RESPONSIBILITIES

There are 3 posts for this role. Specific duties and responsibilities will vary across the roles, but may include:

•Work as part of the referrals and screening team, managing the relevant inboxes and ensuring that emails are answered, filed and tracked appropriately to referrals and invoice contact sheets, Evide and family email folders.

•Co-ordinate referral and screening forms with service users.

•Manage an appointment booking system for initial appointments and MDT meetings.

•Ensure SLAs and outcome measures are sent out and returns recorded.

•Manage the closing down notification process, including final outcome measures, and CMS close down.

•Work with the referrals and contracts manager to build bids, quotes, ASGSF applications and invoice processes for bespoke work.

•Ensure outcome measures are sent out and logged on return, shared with referrers where relevant.

•To support the referrals and contracts manager with the document control of forms, process guidance notes. 

•Maintaining the outcome measures menu under the supervision of the clinical lead

•Liaising with referrers and service users to gather relevant background information and ensure these are stored appropriately.

•Monitor deadlines for clinical reports/letters in line with KPIs, and store/distribute as required.

•To catalogue new referrals on Path recording systems and set up appropriate files.

•To prepare the screening meeting agenda and record actions.

•To set up families on Case Management system and notify referrers of decisions as appropriate.

•To coordinate and monitor progress of actions recorded at screening meeting and liaise with colleagues as appropriate.

•To ensure that referral and screening administration documents are accurate and up to date.

•Ensure all communication is recorded on our systems.

•Liaising with service users / referring agencies as required to ensure customer service standards are maintained. 

•Provide general administrative services to the Path Team as required.

•Work as part of the Path Team, providing cover and assistance as required.

•Work as part of the wider Path Team in continuous improvement initiatives.

•Working as part of the Path Team to ensure GDPR compliance across team processes

•To work to KPI targets as agreed for referrals and contracts team

Posted by
Adoption UK View profile Organisation type Registered Charity Company size 51 - 100

Adoption UK is the leading charity for adopted and care experienced people and adoptive families.

Adoption UK logo Play
Posted on: Tuesday, 15 July 2025
Closing date: 03 August 2025 at 12:19
Tags: Administration, Advice / Information, Customer Service, Customer support

The client requests no contact from agencies or media sales.