Service Manager Jobs in Hove, The City Of Brighton And Hove
About Rockinghorse Children’s Charity
Rockinghorse Children’s Charity supports children across Sussex. We support babies, children, young people and their families at the Royal Alexandra Children’s Hospital and the Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex.
We deliver and fund projects that enable doctors, nurses and other health professionals to do more. All of projects are led by the needs of children and young people and their families. This includes lifesaving medical equipment, support for parents and families, toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell.
Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years. In that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter how unwell they are.
We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up.
About the role
In 2022 we launched our three-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services for sick and disabled children all over Sussex:
We are thrilled to embark on an exciting new project, the Rockinghorse Wellbeing Service, designed to proactively enhance the mental health and well-being of hundreds of children, young people, and families living in Sussex. This innovative service will be situated at the Royal Alexandra Children's Hospital in Brighton.
The Wellbeing Service Manager will be responsible for delivering certain activities based on their skills and experience, collaborating with third-party providers and volunteers for others. This may involve bedside activities to improve the experience of in-patients, as well as group activities within the hospital or out in the community.
Each activity will undergo careful planning and evaluation, incorporating the voices and perspectives of young people. This approach ensures that we provide the most impactful activities to meet their needs.
Our primary goal is to support children and young people managing various illnesses, conditions, and disabilities through activities that alleviate stress and foster connections with others undergoing similar experiences.
We are currently seeking a dedicated and passionate Wellbeing Service Manager to join our team and take the lead on this new service. The ideal candidate will play a pivotal role in elevating the overall wellbeing of our young patients. The position involves coordinating and implementing a diverse range of wellbeing activities and programs focused on fostering a positive and supportive environment within the hospital.
This role is part of the Projects & Operations team, one of three teams within the charity, alongside the Supporter Engagement team and the Communications team.
Duties of the role
Develop and Implement the Wellbeing Service
· The Wellbeing Service Manager will form part of a steering committee of senior and experienced NHS staff who are helping to develop and shape the service.
· Design and execute engaging wellbeing programs tailored to the unique needs of children, their families, and hospital staff.
· Collaborate closely with healthcare professionals to integrate wellbeing activities into the overall care plan for paediatric patients.
· Demonstrate proficiency in leading consultations, developing comprehensive plans, and monitoring progress against established goals.
· Work collaboratively with Rockinghorse and the hospital's volunteering service to facilitate meaningful engagements for children and young people, as well as provide appropriate signposting to other services when needed.
Coordinate Events and Activities
· Organise and oversee events, workshops, and recreational activities that promote mental, emotional, and physical wellness.
· Ensure activities are inclusive, age-appropriate and delivered in a way that is trauma informed and enhances wellbeing.
· Develop and manage a database of wellbeing activities to support service delivery and to scrutinise the wellbeing value of each activity as part of our impact and evaluation of activities.
· Ensure compliance with appropriate policies and procedures in line with legislative and regulatory requirements, adhering to best practices in all activities, and working within established frameworks related to safeguarding, confidentiality, and professional practice.
Community Engagement
· Foster partnerships with local organisations, volunteers, and community resources to expand the reach and impact of wellbeing initiatives.
· Develop and maintain relationships with external partners to enhance the support network available to children and their families.
Individual Sessions
· Provide support to children, young people, and families managing various illnesses, conditions, and disabilities, utilising activities that alleviate stress and encourage connections with peers.
· Collaborate with healthcare teams to identify and address specific wellbeing needs of individual patients.
· Take the lead on child protection measures.
Training and Education
· Support the continued professional development of your team and lead them in a solution focussed way to identify and shape areas of improvement for the project.
· Conduct training sessions for hospital staff on incorporating wellbeing principles into their roles and interactions with patients.
· Create educational materials and resources to promote wellbeing awareness and practices.
Monitoring and Evaluation
· Support the development of a Theory of Change and an evaluation model/framework for the wellbeing programme.
· Establish metrics (outputs, outcomes and impact) to assess the effectiveness of wellbeing programs and activities (against the TOC and evaluation framework).
· Gather qualitative and qualitative feedback from patients, families, and staff to continuously improve and tailor future initiatives.
Documentation and Reporting
· Maintain accurate records of wellbeing activities, participation, and outcomes.
· Prepare regular reports highlighting the impact and success of wellbeing programs.
· You will assist Rockinghorse colleagues in providing information for marketing purposes, informing funding applications, providing support for funder visits to the service and any other duties appropriate to the role and in line with the needs of the charity.
Person specification
Essential experience, skills and knowledge for the role:
1. Qualified in a relevant area (eg youth work, social work, nursing, counselling, mental health) or with equivalent professional experience.
2. Experience of working with children and young people and delivering group sessions and activities for young people, using non-clinical interventions to support positive outcomes.
3. Demonstrable understanding of project management and experience managing multiple, complex projects, including budget development and day to day management, project planning and delivery, and project evaluation (setting, monitoring and managing targets, objectives, KPIs and activity plans).
4. Able to work collaboratively and build productive relationships with colleagues, stakeholders, and third-party agencies.
5. Experience in maintaining accurate records, collect data to evidence impact and prepare reports evaluating and monitoring projects.
6. Able to prioritise own workload effectively, excellent time management skills with strong prioritisation and organisation skills alongside the confidence to work autonomously and ability to enable others to meet challenging deadlines.
7. Brilliant communication and interpersonal abilities – able to engage and support a range of stakeholders.
8. Empathy, compassion, and understanding of the unique challenges faced by children and families in a hospital environment.
9. Ability to handle confidential and sensitive information.
10. An understanding of compliance, legal, safeguarding, child protection and safe working practices.
11. Commitment to Rockinghorse’s mission, vision, and values.
Desirable experience, skills and knowledge:
1. Proven experience in coordinating and implementing wellbeing programs, especially in a healthcare or child-centric setting.
2. Skills or experiences delivering wellbeing sessions.
3. Experience of working with volunteers and/or setting up volunteer programmes.
4. Previous work experience with the NHS, a non-profit, or charitable organisation.
5. Knowledge of the available services and organisations which children and young people and families could be signposted to for support.
Work skills you’ll need on the job:
1. Excellent people skills, especially with young people, adaptable and flexible in manner and approach.
2. Brilliant project management skills.
3. Brilliant stakeholder management skills.
4. Excellent planning, problem solving and organisational skills.
5. Excellent written and verbal communication.
6. A creative mindset.
7. Ability to work on own initiative and as an active team member.
8. Ability to work under pressure and in a fast-paced environment.
9. Ability to take calculated risks and learn from mistakes.
Benefits of working for Rockinghorse Children’s Charity:
· 25 days annual leave (prorated for part-time) plus bank holidays.
· An additional day of annual leave on your birthday.
· Christmas closure days (prorated for part-time) – up to three additional days of annual leave.
· Cycle to work scheme.
· Competitive pension scheme.
· Employee and dependants’ health cash plan including access to an online GP and counselling.
· Family leave including maternity, adoption, shared parental and paternity leave.
· Ongoing opportunities for learning and professional development for staff.
· Quarterly reward and recognition days for all staff.
· Opportunity for flexible, hybrid and part-time working.
· Subsidised car parking in Brighton.
· Access to Enterprise Car Club.
Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all.
Application Process
To apply, please send your CV and covering letter outlining how you fulfil the eight essential elements of the person specification.
Your covering letter must address your experience, skills and knowledge against the eleven essential elements of the person spec. Applications without a comprehensive covering letter addressing the essentials, will not be considered. If you also have any of the four desirable criteria, please outline these too.
If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.
All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.
Estimated Timeframes:
· Application Deadline 13th June.
· Shortlisting w/c 17th June.
· Interviews will be 1st July in central Brighton.
Interviews will be with members of the Wellbeing Service Project Steering Group and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).
The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.
The role will be available from August onwards (depending on post holder’s availability).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Salary: £35,000 - £37,000 (35 hours FTE) depending on experience
Hours: Either Full Time (35 hrs) or Part Time (21 hrs) - Please specify preference when applying
Place of work: Flexible/Remote/Hybrid, plus a requirement to attend 4 x all staff days per year at our offices in Hatfield, Herts, and some additional conferences as required.
Join Our Team!
Do you want to work full time or part time?
As Health Services Lead at Crohn’s & Colitis UK, you will be integral in project managing the development of a new Healthcare Professional Online Education Programme. You will also work on a variety of other healthcare professional projects. This is a role that is both fulfilling and challenging. You will be supporting the Health Services Manager and liaising with both internal and external stakeholders, all with a view to improving the quality and the standards of health services for all people affected by Crohn's and Colitis.
Full details of the Job Description and Person Specification are found in our Recruitment Pack, available on our website
Benefits of working for Crohn’s & Colitis UK
- 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
- Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
About you
- You will have experience of supporting the delivery pf projects and programmes in a UK wide healthcare context.
- You will be able to develop and maintain a wide range of stakeholder relationships to ensure the partnerships needed to deliver our projects and programmes.
- A team player with great written and verbal communication skills.
What can you expect from us
Crohn’s & Colitis UK is a truly flexible employer. Getting the right person for the role is more important than where you live.
We value equality and want to make sure we get the best person for the job every time so want to hear from people of all backgrounds and with a range of experiences.
About us
We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.
Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2024, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!
How to apply
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Please confirm if you are looking for a full time or part time role.
If you have any queries about this role, would like to have a conversation before formally applying, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact jthe email listed in the Recruitment Pack.
Closing Date: Monday 17th June 9.00am
Please note, applications will be assessed as and when they are received, and interviews arranged, so we may close the position before the closing date if a suitable candidate is found.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
We will not be accepting any contact from Recruitment Agencies or Media Sales
Please provide a supporting statement with your cv
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.
We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.
We are looking for a Corporate Partnerships Manager to join our Engagement and Fundraising Team.
The Benefits
As an Employee of the Charity, we pride ourselves on ensuring you have great employee benefits along with a supportive working environment.
- Salary: £43,931 per annum
- Car allowance £3,400 per annum
- Pension: 8% pension contributions (All pension contributions are paid by the Charity on your behalf. No employee contribution is required, though can be made through a salary sacrifice scheme)
- Paid Annual leave: 25 days plus bank holiday (prorated)
- Life assurance: 3 x basic salary
- Access to an Employee Assistance Programme and other wellbeing support tools
- Hybrid working
The Role
Based either at our Head Office in Basingstoke, Hampshire, remotely or hybrid, you will lead and manage the development and delivery of income growth from corporate partnerships.
In this fast-paced and exciting role, you’ll be proactively identifying and securing new partnerships, whilst nurturing and maintaining existing relationships. Working with the wider engagement and fundraising team, you will ensure donors receive the best experience and an integrated and joined up fundraising plan is delivered.
This role is subject to a Basic Disclosure and Barring Services Check.
About You
We’re looking for an enthusiastic manager with knowledge and experience of corporate account management and new business development. You will be experienced working in a fundraising environment and managing key fundraising projects.
You will need to be confident communicator, calm under pressure and keen to evidence the success of your work through data analysis, you will be able to adapt your approach to suit different audiences.
Please see the job description for a full outline of the role and organisational outcomes it contributes towards.
How to apply
For more information about the Charity, please visit our website. To apply, please upload your CV and cover letter using the Apply Now button.
We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.
The client requests no contact from agencies or media sales.
We are looking for a Development Manager in our Place Development Team who will focus on Public Leisure.A key element within our 10-year Strategy - Uniting the Movement is our commitment to work through Place, Creating Active Environments and supporting Public Leisure facilities to be more community focused and evolve to an active wellbeing service:
- Creating Active Environment’s provides places and spaces for people to be more active and build healthier active communities.
- Developing stronger, happier healthy communities and better places to live, by ensuring our built and natural environments and the connections in between are design or adapted around people, creating the opportunities to increase physical activity levels
- Places and spaces around us deliver a positive impact on whether, how, when, and where we move. Every space and place that we move through in our daily lives should encourage us to move more. Dedicated sport and leisure spaces should be co-created, well designed and inclusive.
- Public leisure facilities and services have a vital and unique role to play in our sport and activity ecosystem because of their value to the people who use them most. The public leisure sector also has a central role to play in the delivery of our Uniting the Movement strategy, as it is a core element of each of the five Big Issues we have identified as having the greatest potential for preventing and tackling inequalities in sport and physical activity.
- Our Future of Public Leisure report identified two medium term goals for the sector (1) to transition from a traditional leisure service to one which is far more focussed on active wellbeing (2) to move to a model that focusses on added value and supporting the delivery of local priorities, and with that enable the delivery of wider government priorities around Levelling Up, net zero and health inequalities
- To fully understand the role of public leisure centres, Moving Communities Facilities provides a real-time view of local authority facility performance, with benchmarking and filtering functionality, that explores financial performance alongside understanding how effective the service is and for whom, and its impact on local communities.
- The platform has developed into Moving Communities Place which is a comprehensive data platform that provides a detailed, place-based view of participation in physical activity by measuring direct delivery to demonstrate the scale, impact and value to local communities.
Sport England recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, particularly where we are under-represented, currently, this includes disabled people and those from culturally diverse communities.
The client requests no contact from agencies or media sales.
This post is an exciting opportunity to join an ambitious and progressive team, working within an international federation that supports children and young people across the world. We are looking for someone who is committed to learning and innovating, who can combine technical knowledge and expertise with locally led approaches.
Reporting to the Head of Programme Funding, you will work across the fundraising team, supporting programme set up and reporting, in line with key funding criteria and SOS Children’s Villages monitoring frameworks. You will work with colleagues in SOS Children’s Villages UK and internationally, building capacity in programme design, monitoring and reporting. This includes working with colleagues in multiple countries, collaborating on best practice MEAL work whilst being guided by local knowledge and expertise.
You will hold oversight of the portfolio of programmes being funded by SOS Children’s Villages UK, ensuring the UK based team have the tools, resources and processes to monitor programmes, in partnership with our international colleagues. You will manage reporting timelines, supporting your colleagues to ensure effective delivery of programme reporting, according to the needs of SOS Children’s Villages UK and external donors. You will provide hands on support for the monitoring, evaluation, learning and reporting of programmes, taking a lead role in the development of frameworks that will ensure effective capture of data enabling excellent reporting.
We are embarking on ambitious work around data analysis and research, and any experience you have in these fields will be highly valuable, and the appetite to explore them is essential.
You will be an active participant in networks, both globally and within the UK, contributing to our organisational knowledge on how to better monitor and analyse key areas such as gender and inclusivity within our programmes.
This is a home-based role, with regular travel within the UK as well as some international travel which you must be able to undertake.
We are looking for someone with comprehensive knowledge of MEAL systems and processes, and with at least four years of experience in a monitoring, evaluation and/or impact assessment role.
For full details and information about how to apply, please view the full job descripton. Please note that any applications that do not include a covering letter that clearly demonstrates your suitability for the role will not be considered.
Informal conversations about the role are welcome.
Please submit your CV and a covering letter that outlines your suitability for this role.
The client requests no contact from agencies or media sales.
Service Manager
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?
We have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.
Position: 5547 Specialist Service Manager (Project Leader)
Location: Homebased (Devon/Cornwall)
Hours: Full-time, 37.5 hours. Monday- Friday
Contract: Fixed Term until the 31st May 2025
Salary: £29,930 per annum (FTE £29,580 per annum plus £350 per annum Homeworking Allowance)
Closing Date: 24th May 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
As a Project Lead for the ASB team you will be:
- Managing a small team of ASB caseworkers including performance management, monitoring and support
- Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads against resources and look for trends/ pattern of behaviour
- Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
- Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
- The subject matter expert for ASB within the service
- With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB incidents and crimes, including those not engaged in criminal or civil law processes
- Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
- Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
- Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
- Playing a lead role in developing VS’s ASB work at both local and national levels
- When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.
The role is home-based within Devon and Cornwall and therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work. Regular travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid. Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.
About You
You will need:
- As this role involves regular travel across Devon and Cornwall and due to the location, a driving license and access to a vehicle is considered an essential requirement
- Experience of managing a team
- An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
- Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
- The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
- High personal resilience to manage demands of working with ASB
- Competent IT and administrative skills including the use of Microsoft Office packages
- The ability to engage with vulnerable service users.
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service.
Please note this role is being advertised by NFP People on behalf of our client.
You’ll play a pivotal role in driving forward the charity’s service improvement priorities to improve health and care services for people with Parkinson’s.
Using your quality improvement expertise to support health & care professionals with projects and programmes, equipping them with the latest tools, resources, evidence and data to develop and improve services for people with Parkinson’s.
You’ll support the development of a vibrant regional network, working in collaboration with the Professional Engagement team and the regional clinical leads. You’ll also work with health and care professionals and Parkinson’s UK colleagues to respond to any threats to Parkinson's services and effect positive change.
This position is part time, working 28 hours per week and will cover the North East of England and Yorkshire regions.
If this sounds like a role for you, we would love to hear from you!
What you’ll do:
- Facilitate health and care service redesign and improvement projects in collaboration with clinicians, Parkinson’s UK staff and people living with Parkinson’s and drawing on the principles of co-production
- Build relationships to influence service improvement across a designated NHS Region and support the development of a vibrant regional network
- Monitor and support pump primed posts
- Respond to threats to services in collaboration with the area teams, people with Parkinson’s and health and care professionals
What you’ll bring:
- Experience and expertise in service redesign and effecting change within health and/or social care in England and knowledge of health and care structures and commissioning across England
- Experience in the use of quality improvement and project management tools
- Ability to work collaboratively with people with Parkinson's, their care partners and health and social care professionals. Experience of co-production is desirable
- Ability to analyse data and evidence to support service improvement and the development of business cases
This role is home based with the requirement to travel around your assigned geography and attendance of team meetings in our London office. There may also be the requirement for occasional overnight stay.
Please apply through our careers portal on our website, with your CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the "What you'll bring" section of the job description.
Interviews will be held 26 May 2023
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
You’ll play a pivotal role in driving forward the charity’s service improvement priorities to improve health and care services for people with Parkinson’s.
Using your quality improvement expertise to support health & care professionals with projects and programmes, equipping them with the latest tools, resources, evidence and data to develop and improve services for people with Parkinson’s.
You’ll support the development of a vibrant regional network, working in collaboration with the Professional Engagement team and the regional clinical leads. You’ll also work with health and care professionals and Parkinson’s UK colleagues to respond to any threats to Parkinson's services and effect positive change.
This position is part time, working 28 hours per week and will cover the South West of England region.
If this sounds like a role for you, we would love to hear from you!
What you’ll do:
- Facilitate health and care service redesign and improvement projects in collaboration with clinicians, Parkinson’s UK staff and people living with Parkinson’s and drawing on the principles of co-production
- Build relationships to influence service improvement across a designated NHS Region and support the development of a vibrant regional network
- Monitor and support pump primed posts
- Respond to threats to services in collaboration with the area teams, people with Parkinson’s and health and care professionals
What you’ll bring:
- Experience and expertise in service redesign and effecting change within health and/or social care in England and knowledge of health and care structures and commissioning across England
- Experience in the use of quality improvement and project management tools
- Ability to work collaboratively with people with Parkinson's, their care partners and health and social care professionals. Experience of co-production is desirable
- Ability to analyse data and evidence to support service improvement and the development of business cases
This role is home based with the requirement to travel around your assigned geography and attendance of team meetings in our London office. There may also be the requirement for occasional overnight stay.
Please apply through our careers portal on our website, with your CV and a detailed supporting statement to show how you match what we’re looking for, as outlined in the "What you'll bring" section of the job description.
Interviews will be held w/c 10 June 2024
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us
REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.
REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.
With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector Operations Manager to help us deliver on our mission and vision.
REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.
The Role
The Operations Manager's role is critical to the charity's long-term sustainability and is pivotal in ensuring that we remain relevant and necessary.
This is an internally focused role in our service delivery, covering clients' and volunteers' journeys. You will be part of the management team, ensuring the smooth and efficient delivery of our central team's support to our network of branches.
We seek someone passionate about providing a quality service to everyone and who is not afraid to drive change and improvement. Experience in being part of a team delivering a change programme that involves volunteers is essential. You must demonstrate that you are a resilient, strong team player with an eye for detail and excellent people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.
As a small charity, the role will require balancing practical tasks with strategic planning and management. Building on what has already been done, you will work directly with the CEO and the Strategic Programme & Change Manager to help develop REMAP's operational structure and support its day-to-day operations.
About You
We want you to bring relevant experience, passion, dedication, creativity, and flair to our work.
To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands.
You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.
Terms & Conditions
Place of work: Fully remote, with occasional 2/3 nights away for year-round events.
Working Hours: 37 hrs—a minimum of core hours from 10 am to 3 pm Monday through Friday must be met.
Salary: £35,000 – 40,000, dependent on experience
Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.
To apply, please send your CV and a separate cover letter of no more than two A4 sides, setting out how you meet the person's specifications.
We are a Disabled Confident employee.
Please attach a personal statement ( no more than 2 pages long) outlining how you meet the Job Description and Person Specification.
Candidates who fail to follow the instructions will automatically be screened out of the selection process.
REMAP exists to improve the quality of life for people who experience short or long-term disability through infirmity, illness or ageing.
The client requests no contact from agencies or media sales.
Job Title: Customer Experience Manager
Salary £36,000
Hours: 35 hours per week
Location: Fully remote – home based
Benefits: NCT Membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holidays
About us at the NCT
A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.
About the role
We are thrilled to announce the opening for a commercial thinking and innovative Customer Experience Manager at NCT. If you thrive in a fast-paced environment and have a knack for turning ideas into action, this role is made for you.
The Customer Experience Manager holds a pivotal position at NCT, managing the complaints, compliments and comments processes and procedures for the organisation, as well the post-booking journey and the team that supports parents once they have booked their course with NCT. This role, alongside the Bookings Journey Manager and Head of Operations, is responsible for the management of bookings, complaints and quality of service to more than 150,000 parents each year.
You will support the delivery of our courses to new and expectant parents with trust and excellence, whilst providing essential input into maintaining and growing course income so that our charity can thrive and achieve more impact for our parents into the future.
At the heart of our mission is the 'More Parents, More Impact' pillar of our 'For Every Parent' strategy. As the Customer Experience Manager, you'll play a pivotal role in achieving this vision by driving efficiency, effectiveness, and productivity across the team. You will set and monitor clear, achievable KPIs, ensuring our team remains focused on delivering exceptional results.
We are looking for….
- A strategic thinker with a commercial mindset who has overseen bookings or sales teams.
- A leader who is forward thinking and inclusive.
- A strong leader in handling complaints, particularly focusing on high-risk and EDI (Equality, Diversity, and Inclusion) complaints.
- A process driven, bold individual who is not afraid to challenge the status quo.
If you're ready to make a real difference in the lives of parents and contribute to the success of our charity, we want to hear from you. Join us in our mission to empower parents and create a positive future for families everywhere.
The successful candidate can be based anywhere within the UK with this remote opportunity.
What we offer
We can offer flexible working based on the requirements of the role. Talk to us during the interview process to discuss your individual circumstances.
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. More details about our Equity, Diversity and Inclusion action can be found here.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date for applications: 10am on Friday 24th May 2024
Interview dates: Wednesday 29th and Thursday 30th May 2024
Interview format: Virtual – Teams link will be sent with invite to interview.
The client requests no contact from agencies or media sales.
Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.
Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.
Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.
Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first.
About the role
We are looking for an experienced and committed Business Development Manager to join our growing charity. Responsible for winning new business and retaining existing contracts to achieve financial and growth targets, this is a pivotal role at Kinship. If you are self-motivated, have experience of producing high quality, successful bids, can think strategically, and love to work collaboratively across teams, we want to hear from you.
Key responsibilities include:
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Lead on all commissioning activity at Kinship directly with commissioners and through tendering activity.
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Lead and support the creation of high-quality bids including writing technical questions and method statements.
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Develop and maintain a thorough knowledge and understanding of Kinship, the external environment, and kinship carers and integrate this knowledge into business development activity and bid production.
Essential requirements include:
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Experience of successful bid production and bid management – from identification of opportunity through to submission. Track record in successful tendering for retention of contracts and new business.
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Excellent communication skills – both written and verbal. Able to articulate and translate complex ideas and service delivery models into compelling, structured, and high-quality written propositions.
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Ability to analyse large volumes of information to develop clear and compelling bids and proposals.
Key dates:
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Application deadline: 5pm on Thursday 30 May
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Interview date: Thursday 13 June (in-person, London)
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
We are on the lookout for a new team member to support us to effectively deliver our Strategic Plan, and to drive bigger and more sustainable impact, from grassroots to global stages. We are searching for an ambitious, tenacious and impact-driven professional to join our team as we continue on our journey to Inclusion In Action and support our membership. We are continuing on our journey of building a high performing team who care for each other and about our cause in equal parts. Our athletes and volunteers are the most inspirational, courageous, dedicated and insightful people you could ever wish to meet, and they deserve a team who are equally committed and passionate about our mission. That could be you! Special Olympics Great Britain is made up of over 7,000 athletes and participants, over 4,000 volunteers and almost 100 accredited programmes spanning across Scotland, England and Wales, with the purpose of driving societal change through the Power of Inclusive Sport. The Network Development Manager (Clubs & Compliance) shall lead on the support and management of this dynamic and evolving membership base through the enhancement of the Special Olympics GB delivery model to achieve our purpose of unlocking more opportunities for people with intellectual disabilities. This person will report directly to the Head of Network and work closely alongside other members of the team and key stakeholders, with a specific focus on our Accredited Club and Programme compliance and development and overarching responsibility of maintaining our membership delivery model mechanics and key processes. As a member of the Organisational Growth team, this role will play a vital part in supporting the future shaping of capability and capacity building, driving the strategic plan in accordance with our mission. We are a small and agile team with mighty goals, so it couldn’t be a more exciting time to join Team SOGB. We are looking for someone who is passionate about inclusion, embraces change, is driven to achieve and holds a strong alignment to our core values: We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action. The journey is great, but the rewards are greater. If you have an appetite for pushing forward societal change through the power of sport, please be in touch.
To apply, please provide your CV with a covering letter (1-2 pages), explaining why you wish
to work for Special Olympics Great Britain and showcasing your experience and relevant
information for applying for this role. It is important that all prospective employees
understand our mission and are driven by our cause.
The closing date for applications is Sunday 26th May 2024 at 6pm. There will be 2 interview stages which will be held on Thursday 13th June (Stage 1) and, then Thursday 20th June (Stage 2) where successful from Stage 1. A final decision will then be made shortly following from Stage 2. Early application for this role is encouraged.
Special Olympics Great Britain is committed to equality and diversity.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Regional Manager - London
This is a remote role, but will require you to travel to sites across London on a regular basis.
About Career Ready
We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.
We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform to flourish. Since then, we’ve grown across the UK to support young people in areas of need.
Our programme gives young people the key skills, confidence, and experiences they need to kickstart their futures. In partnership with our network we deliver a targeted programme providing young people aged 15-18 with a paid internship and mentor, workplace visits, and skills masterclasses.
Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: trust, bravery, collaboration, empowerment and inclusion.
Role Purpose
The main purpose of the programmes team is to grow, develop and deliver all aspects of the day-to-day relationship management of:
· Schools and colleges running the Career Ready programme
· Local employer supporters, corporate partners supporters, other key local stakeholders and networks
Each Regional Manager is responsible for a local patch which currently typically consists of 5-6 schools or colleges, up to 100 students and 4-5 operational relationships with our corporate partners. Regional Managers will also be responsible for building and maintaining a local network of employer supporters and seeking opportunities for new employer support ..
There will be opportunities to be creative, as well as being autonomous in how you run and develop the programme with the Career Ready schools and colleges in your area.
Main responsibilities and accountabilities
Centre Management and Student Support
· You will work 1:1 with our community of school/college coordinators in your region to support them in delivering the programme. This will require regular meetings and communication, to support coordinators with the planning and managing of masterclasses, workplace visits and other Career Ready events for students and volunteers
· Regularly communicate and report to the Head of Programmes
· Execute our strategy across the region
· Support schools and colleges in programme onboarding (students and mentors) and delivery of paid internships
· From time to time there may be a need to deliver sessions to skills and careers leads and to groups of young people within the school and college setting
· Recruit new schools and colleges to the network from the region in accordance with priority target areas. Manage their induction, training, activities prior to launch and implementation of the Career Ready programme
· Assist schools and colleges on our programmes to plan, manage and run events (i.e. icebreakers, launches, or student promotion sessions) and be prepared to present at such events.
Partnership Management, Stakeholder Engagement & Business Development
· Day-to-day operational account management for employer supporters, ensuring they have excellent experiences.
· Full partnership and operational account management for lower-level funders in your region.
· Promote the contribution of Career Ready and awareness of Career Ready to potential supporters and assist in engaging their commitment to give both practical and financial support
· Engaging new corporate, third and public sector organisations to directly support the programme delivery, working with the Head of Programmes to ensure your Regional Action Board supports you (develop a great relationship with them, set and agree targets and meet with Chair regularly).
· Develop and deliver the overall employer engagement strategy for the area ensuring that the number of mentors (one for each student participating) is matched with the paid internship commitment and that employer volunteers are in place for masterclass delivery and workplace visits.
This Includes:
o Promoting Career Ready to potential supporters, engaging their commitment.
o Management of relationships with employer supporters through regular 'keeping in touch'.
o Directly pursuing a prioritised list of prospect funders in your region in line with our organisational strategy. This work will be supported by Partnership Managers and Head of Programmes
o Using our SME Internship Investment Fund, seek small and medium sized businesses to provide a mentor and host an intern, seeking as much match funding as possible (e.g., we pay for 1 internship and you pay for 1; 50% of internship funded_
o Support engagement, experience and deliver on the programme commitments to corporate partners in your area.
o Support the Head of Programmes and Partnership Manager with programme reporting requirements specific to corporate partners, trusts and foundations
General
· Promote a commitment to high standards of service, and to equality of opportunity through leadership and good practice.
· With the Chief Executive, Director of Programmes and Operations, and Heads of Programmes , monitor the state of Career Ready in the region and seek ways to promote its achievements and improve the service given by the central staff team.
· Attend meetings and training days with the national team (approximately 2 times a year – these have tended to take place in London).
· Ensure that all regional management information is submitted to the national Salesforce database in a timely and accurate way.
· In collaboration with the Career Ready team, raise our and key stakeholders’ profile in the area, celebrating success via socials and the local media, business and education communities.
· Undertake public speaking as required to promote the work of Career Ready in the area.
Person Specification
This is a wonderful role that requires passion for our purpose and a broad range of skills, experience and the ability to demonstrate an understanding of the environments we operate in. You can develop, grow and maintain valuable and valued relationships through your motivation for what we do, with a passion that inspires and engages others, alongside the capacity to identify and manage multiple priorities. You need to thrive on attention to detail, be able to listen to what is not said, be well organised and confident to engage with and influence a wide range of people. You will research and approach opportunities and outcomes with an entrepreneurial mindset.
Key qualities and skills
· Driven, inspirational, warm with a track record of what you can do and how you do it
· Loves developing, growing and maintaining a broad range of stakeholder relationship
· Self-assured with great listening and negotiation skills to influence and communicate inspirationally, accurately and effectively to a wide variety of audiences (students to Head Teachers to CEOs)
· Invests in understanding the bigger picture to enable local plans in service of our strategy and innovations which fit with Career Ready’s mission, values and practices
· Composed and engaging whilst managing multiple activities and processes that, when combined, are the recognised high quality, high care, high impact Career Ready programme
· Confident enough to manage and motivate yourself to deliver a range of outcomes and able to seek the views, ideas and wisdom of others
· Truly great organisational skills, able to prioritise, keeping stakeholders informed and engaged
You also have strong IT literacy skills (CRM system [Salesforce] /Office 365 - Microsoft Teams, Word, Excel and PowerPoint) and are social media savvy.
Hours:Full-time (35 hours) although we will consider part time requests of a minimum of 28 hours per week
Benefits
You will be rewarded with the following benefits:
- 6% contribution to personal pension plan, subject to 3% employee contribution
- Annual leave: 25 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year and there are an additional 2 days of leave available in August. Career Ready also allows flexible use of 7 Bank & Public Holidays
- Interest-free season ticket or bicycle purchase loans (or Cycle To Work Scheme).
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Flexible working: We strongly embody trust. We can support condensed / flexible working patterns. [This is a remote working role with occasional team meetings in Central London and more regular visits to schools, colleges and work places].
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You’ll be part of a diverse, supportive, and friendly team
Please ensure you answer the screening questions and provide your cover letter.
The client requests no contact from agencies or media sales.
Product Manager
Remote/home working with occasional travel
£42,000 - £45,000 pa plus excellent benefits
35 hours per week
We’re recruiting for a new Product Manager to support the 12 million people in the UK who are deaf, have hearing loss or tinnitus. We are on an exciting journey at RNID as we introduce and embed product & delivery approaches and you will have the drive to help us along that path.
You will play a critical role in the next phase of our website product, developing and owning the roadmap and delivering positive impact for all our audiences. This includes user experience, conversion rate optimisation, technical integrations to internal/external systems and usability & accessibility.
You’ll work with external agencies as well as our multi-disciplinary in-house team. You will ensure that our website and other relevant digital products deliver against our over-arching strategy.
You will work in a consultative and collaborative way, sharing your experience, expertise, and guidance to encourage effective decision making. Working closely with Marketing & Communications and other teams to ensure coherent user journeys and relevant product roadmaps are in place driving the desired outcomes. You will own the website product roadmap.
You’ll work with subject matter experts and specialists to understand our audiences, identify opportunities, develop, and test ideas and manage products throughout their lifecycle.
You have expert product management skills. As the product manager you will champion a product mindset, continuingly delivering improved outcomes for our communities.
You undertake work which requires the application of service design and product management principles in a wide range of contexts. For example, using your knowledge of user needs and organisational goals, you will frame problems and help set priorities for the delivery team.
You will work with other parts of the organisation to represent community interests. You will be required to coach others, especially Product Owners, to increase knowledge and understanding of product mindsets and ways of working.
You apply your knowledge of user-centred design, technology, and data perspective to make informed decisions based on user needs and value for money. It is expected that you will gain further product management responsibilities as new work takes shape.
You perform a range and variety of complex technical, professional, and financial activities. For example, working within constraints such as technology, policy, regulatory, financial, or legal, you make business cases and deliver strong cases for product improvement.
You understand the different phases of product delivery and can maintain and iterate a product over time to continuously meet user needs.
We are RNID. Together we’ll make life more inclusive for deaf people and those with hearing loss or tinnitus.
Our charity has been through a complete transformation, while building on the best of our past. We’ve returned to our former, much-loved name, become wholly remote working, and established a new strategy, focused on reaching the 12 million people in the UK who are deaf, have hearing loss or tinnitus.
We are creating a radically different culture which is externally focused, curious, evidence-based, deliberate, agile, and future orientated. Our values are at the heart of what we do.
We strive to be and continue to be connected to our communities, insightful and confident in what we do and who we are, curious in everything we do and passionate about our purpose.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Applicants are required to submit a cover letter as part of the application process, highlighting their relevant experience, skills, and enthusiasm for the role.
Closing date: open-ended.
Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.
We are looking for an experienced project manager to manage the development, delivery and review of the National Bereavement Care Pathway (NBCP) partnership project and embed it across NHS Trusts in Northern Ireland to drive up standards of care. This pathway addresses the inequity of bereavement care offered to, and experienced by parents when a baby dies. The project is being sponsored by the Public Health Agency in Northern Ireland.
This is a high-profile and rewarding role which will involve developing and delivering a NBCP in Northern Ireland which is parent-centred and drives up standards of care. You will use your project management skills to help to initiate, develop and deliver the project, taking an early view whether to adopt a phased or an all-in approach amongst NHS Trusts in Northern Ireland. The post-holder will engage with health care professionals, national bodies, sector partners, senior decision makers and bereaved parents at both an operational and strategic level to ensure successful delivery of a sustainable pathway.
With demonstrable experience of leading project groups comprising a diverse range of stakeholders, you will have excellent people management skills and be able to reach-out, engage with and enthuse key stakeholders across Northern Ireland.
You will be able to establish and maintain high level, productive relationships with senior external stakeholders and organisations working in a collaborative and inclusive way.
An excellent understanding of how the NHS is structured is essential.
You will have highly developed interpersonal and communication skills, with the ability to communicate complex messages in a compelling way to a variety of audiences.
Please note that the post-holder will need to be based in Northern Ireland.
The client requests no contact from agencies or media sales.