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Service manager jobs in kirklees, north somerset

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Charity Fundraising Ltd, Remote
£35,000 - £40,000 per year
Charity Consultant - Trusts, Statutory, Fundraising Strategy and Impact Evaluation for a wide range of fantastic causes across the UK
Posted 3 days ago Apply Now
Creative Support, Greater Manchester (On-site)
£13.06 - £14.03 per hour
Posted 3 days ago
Closing in 4 days
Leeds Hospitals Charity, Leeds (Hybrid)
£55,000 - £58,000 per year
Posted 2 weeks ago Apply Now
Closing in 3 days
Northorpe Hall Child & Family Trust, Mirfield (Hybrid)
28000 to 30000
Seeking a proactive and creative individual to help raise our profile and generate vital income so we can continue to Transform Young Lives!
Posted 1 week ago
Manchester Mind, Manchester (On-site)
£9,262 per year
Posted 2 days ago
One Small Thing, Remote
£45,000 - £50,000 per year
Posted 1 day ago Apply Now
Page 7 of 15
Remote
Up to £28,080 (GBP) - Actual salary £16,848 per annum
Part-time (22.5 hours per week)
Permanent
Job description

Location: Homebased in the East Region 

Essex · Hertfordshire · Central Bedfordshire · Cambridgeshire · Suffolk · Norfolk

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensuring that the beneficiary journey is at the centre of the Service.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region in Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Hertfordshire, or Essex. There will be occasional travel around the East of England Region, and you will be required to travel for quarterly face to face team meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the five SSAFA branches in the East of England, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team of six, which includes the Regional Casework Manager to whom this role reports.

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability or mobility. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, email and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East of England would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Recently unsuccessful candidates need not reapply

Closing date: Midnight of 22 June 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Week commencing 30 June 2025.

As part of the selection process, you will be required to complete an assessment.

Posted by
SSAFA View profile Organisation type Registered Charity Company size 101 - 500

Our vision A society in which the Armed Forces, veterans and their families can thrive.

SSAFA logo Play
Posted on: 05 June 2025
Closing date: 22 June 2025 at 23:30
Tags: Advice / Information, Campaigns, Communications, Social Care / Development, Advocacy, Customer Service, Care Management, Operations, Content Writing / Copywriting, Customer support, Delivery, Engagement / Outreach, Strategy, Direct / Supporters, Social / Support Work