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Closing in 2 days
nasen, London (Hybrid)
£40,698 per annum FTE - £24,418 actual salary
Posted 1 week ago
Closing in 3 days
NFP People, London (Hybrid)
£30,000 per annum (pro rata)
Posted 3 weeks ago
Closing in 7 days
The Association of Anaesthetists, London (Hybrid)
£34,208 per year
The Association of Anaesthetists is seeking a proactive Membership Administrator to serve as the first point of contact for our members.
Posted today
Kingston Womens Centre, Kingston upon Thames (On-site)
£43,500 - £44,000 per year
Posted 1 week ago
Closing in 7 days
Greenhouse Sports, NW1, London (Hybrid)
£40,000 - £45,000 per year
Posted 2 weeks ago
The Access to Justice Foundation, London (Hybrid)
£50,000 per year
Posted 1 week ago Apply Now
Closing in 7 days
Harris Hill Charity Recruitment Specialists, London (Hybrid)
£146.10 - 200.00 per day
Posted 1 week ago Apply Now
Closing in 7 days
TimeGivers, London (On-site)
£28,000 - £32,000 per year
Posted 3 weeks ago
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Providence Row, E1, London (On-site)
£40,170 per year
Posted 1 week ago Apply Now
Page 13 of 45
London, Greater London (Hybrid) 18.84 miles
£27,675 per year
Full-time
Permanent
Job description

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?
At Dogs Trust, we’re incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK. We’re looking for a Senior Supporter Stewardship Agent to deliver outstanding customer care - recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey.

What does this role do?
As a Senior Supporter Stewardship Agent, you will:

  • oversee the daily operations of the Supporter Stewardship team, distributing work and ensuring work is delivered to a high standard,
  • have meaningful conversations with our supporters and solve any complex queries that arise,
  • liaise with other teams and departments to ensure supporter queries are resolved efficiently,
  • train and upskill more junior members of the team, supporting them to deliver an excellent supporter experience.

Interviews for this role are provisionally scheduled for week commencing 29th September 2025, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters, as well as the ability to handle complex customer queries swiftly and efficiently. You'll be capable of training others, supervising a team and distributing workload. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Application resources
Posted by
Dogs Trust View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 12 September 2025
Closing date: 22 September 2025 at 23:30
Tags: Fundraising