Service manager jobs in lisbon, lisbon

Main purpose of post
As Digital Marketing and Social Media Officer, you will play a vital role in
growing the online presence of Weston Park Cancer Charity and deepening
engagement with supporters, clients, and the wider public, ensuring our
message reaches the right audiences in the most effective ways.
You’ll have prime responsibility for managing our social media channels,
supporting the rest of our Marketing team to create digital content and
campaigns that raise awareness, promote fundraising, and share the stories of
those we support.
This is a hands-on, creative role that would suit someone passionate about
social media, digital marketing, and making a difference in the lives of others.
This role will:
• Support the develop of and implement social media strategies to
increase engagement, reach and donations.
• Have prime responsibility for the charity’s social media channels
(Facebook, Instagram, LinkedIn and TikTok), ensuring consistent,
engaging, and mission-led content – planning, scheduling and
publishing content.
• Manage the digital marketing content calendar and coordinate content
with the Marketing team.
• Create a variety of digital content, including graphics, videos, reels,
stories, blogs, and animations.
• Monitor and, where appropriate, respond to, and engage with followers
and messages, providing a warm and professional tone, ensuring
messaging is in line with the Weston Park Cancer Charity tone of voice.
• Coordinate paid social media campaigns using Meta Business Suite.
• Track performance metrics and provide reports on engagement, growth,
and reach, making recommendations for improvements
• Collaborate with the Marketing team to create, develop and execute
digital marketing campaigns for awareness, fundraising, and service
promotion.
• Assist with keeping the charity’s website content up to date
• Assist with email marketing campaigns and manage the charity’s regular
e-newsletter using tools such as Mailchimp.
• Assist with Google Analytics and Google Ads.

• Ensure all content is inclusive, accessible, and aligned with brand
guidelines and values.
• Stay up to date with trends in digital communication and identify
opportunities for innovation.
• Ensure that all activities and contacts are managed through Weston
Park Cancer Charity systems and procedures, including the social media
policy

What you do
We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Digital Marketing and Social Media
Officer will play a vital part of our team and help us to deliver our vision: a better life
for those living with, and beyond, cancer in our region. If you are interested in
progressing your career within an organisation which makes a real difference to the
lives of thousands of people, we’d love to hear from you.

About you:
 Experience managing social media platforms in a professional setting.
 Strong writing and storytelling skills, with the ability to craft engaging and
compassionate content.
 Ability to create and edit basic digital graphics and short-form video content
e.g. Instagram Reels and TikToks.
 Confidence with social media scheduling tools and analytics platforms.
 Basic knowledge of website content management systems (e.g. WordPress).
 Basic knowledge of email marketing tools (e.g. Mailchimp).
 Basic knowledge of Google Ads.
 Basic understanding of SEO principles.

How to apply
Closing date: Sunday 14th September @11.59pm
Interview date: Wednesday 1st October
Application format: Please send a CV and covering note demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering note will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than one
page.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.

For over 40 years, Sister Circle has stood beside women facing complex health and social challenges. From navigating maternity care to accessing women's health support, our trained volunteers walk alongside other women with compassion, understanding, and advocacy. Our volunteers form a community of women bound by a shared passion for making a difference for other women. Our volunteers are the golden threads, holding our programmes together, bringing possibility to everything we do. They are our Maternity Mates, peer group supporters for those who have expereinced birth trauma or baby loss, trainee counsellors, language translators and so much more. 

We are looking for a passionate, organised, and person-focused individual to guide our volunteers through their training and support journeys — from that very first conversation to being fully prepared and confident in their volunteer role. You will coordinate and lead on tasks that ensure a smooth, supportive volunteer experience where each thrives, while also creating spaces for connection, celebration, and storytelling.

We’re looking for someone who:

• Is highly organised and confident managing multiple priorities.
• Has experience of working with volunteers from diverse and marginalised backgrounds
• Has a commitment to safeguarding, trauma-informed and culturally sensitive practice
• Communicates with warmth, empathy, and clarity.
• Builds trust and strong relationships across diverse communities.
• Enjoys celebrating the achievments of volunteers and showing how much they are appreciated
• Is comfortable with admin, databases, and digital tools.
• Can balance attention to detail with big-picture thinking.

This is a role for someone who loves both the detail and connection — someone who believes in the power of women lifting each other up.

Application Instructions

We would like you to complete and submit the following:
• CV (Max 2 pages)
• A Covering Letter letting us know why you would like to work with us and in this role, how your work and experience meet the essential and desirable requirements for this role. Be you and let your passion for volunteering and our work shine through.

Applications without a covering letter and received after the deadline will not be considered.

Closing date: Thursday 4th September 2025 at midday.

Interviews:  Friday 12th September (a short presentation will be requested)
 

This post is open to female applicants only as this is deemed a Genuine Occupational Requirement (GOR) for this role under Schedule 9, Paragraph 1 of the Equality Act 2010.

This  role is funded by National Lottery Comunity Fund.

About us

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Onsite Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES

Contract: Fixed term contract (6 October 2025 – 13 February 2026)

About the role

The Warehouse and Driver Assistant at Crisis is a varied and fulfilling role. You will work with the Warehouse & Facilities Manager to ensure a safe and tidy working environment at the Crisis Warehouse. In collaboration with the Resourcing Team, you will take control of the collection and delivery of donated and resourced food and equipment needed for the Christmas event. You shall act as key support to the Warehouse Manager in organising outgoing stock for the Christmas event and ensuring an accurate stock take once the Christmas event has taken place.

The role acts as a key contact point and support for teams of volunteers in the warehouse. Supporting the supervision of volunteers, including large groups of corporate volunteers is a key aspect in helping the warehouse run smoothly.

About you

• You should have experience in warehousing, delivery driving, logistics, event management or production.
• Have a personality which enables you to effectively communicate, with confidence, to a wide range of audiences.
• Feel comfortable when driving in London, in various size vehicles. Up to and including a Luton van, with a tailgate.
• Have a mind-set where problem solving, and basic mental arithmetic comes easy.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working hours.
• Wellbeing Leave to be used flexibly.
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 24 August 2024 23:55

Interview process: Competency-based interview

Interview date and location: Tuesday 2 to Thursday 4 September. In person at Canning Town Warehouse, Unit 4 SEGRO Park, London E16 4ES

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge, and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.

You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:

• actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded 
• actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately 
• adapting the level of support to individual competence and taking account of the whole team’s needs.
• managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session

PRINCIPAL TASKS AND RESPONSIBILITIES 

Supervision 

• Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures. 

• Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys. 

• Manage drop-in sessions at our main office and at external locations 

• Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan. 

• Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work 

Quality assurance and training 

• Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met. 

• Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels. 

Research, campaigns and partnership building 

• Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data. 

• Contribute to developing partnerships with other organisations to support our advice work. 

Other duties and responsibilities 

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service. 

• Be alert to funding opportunities and contribute to funding bids and proposals. 

• Demonstrate commitment to the aims and policies of the Citizens Advice service. 

• Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues. 

PERSON SPECIFICATION 

Essential 

• Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea. 

• If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.

• Experience of delivering advice across different channels (telephone, in-person, etc.).

• Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs 

• Ability to prioritise own work, meet deadlines and manage a variety of duties. 

• Good interpersonal and communication skills, verbally and in writing.

• Proven ability to build relationships with clients, volunteers, staff and partners. 

• Experience of working with, managing and developing volunteers. 

Desirable 

• Familiarity with Citizens Advice’s policies, procedures and systems. 

• Experience of formally or informally supervising, mentoring and/or guiding colleagues. 

• Experience in giving debt advice 

We are working in partnership with Richard House Children’s Hospice to secure their new CRM and Supporter Care Officer. Richard House helps children and their families in East London to lead as happy a life as possible when dealing with a life-limiting health condition. From the moment a child is diagnosed with a life-limiting, life-threatening or complex health condition everything changes. These changes affect the whole family, which is why Richard House feel it is vital not only to provide care to the child but to support the whole family. As a member of the fundraising team, you will directly support the charity’s work, as the majority of their services are funded thanks to the generosity of their supporters.

The CRM and Supporter Care Officer will be responsible maintaining and updating the charity's CRM database (Raiser’s Edge), ensuring it effectively supports fundraising management, and key operational areas. The role will also have wider responsibilities, including supporting fundraising events and in the cultivation and stewardship of the charity's donors, partners, funders and supporters.

This role is offered on an interim basis, but with the option to become permanent.

The successful candidate must be able to demonstrate:

• Experience of using CRM systems, ideally Raiser’s Edge or similar.
• Experience in a customer service or support role.
• Broad understanding/knowledge of the main fundraising streams.
• Excellent organisational and administrative skills, with close attention to detail, the ability to multi-task and prioritise responsibilities.

For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Hybrid / Richard House Children’s Hospice, Richard Drive, London E16 3RG. Minimum of 3 days a week onsite.

Closing date: 4 September 2025

Due to the nature of the role, Charisma will be reviewing applications and actioning on a rolling basis. Candidates with availability and/or notice periods of a month or less are actively encouraged to apply.

We are seeking an experienced and dynamic (Senior) Research Officer. This exciting role involves undertaking research on gambling related financial harms and engaging with stakeholders in financial services firms to practically apply our research to their work. The successful candidate will demonstrate excellent critical thinking, research and policy development skills, with the ability to digest complex information quickly and appraise firms work against regulatory requirements, best practice examples and policy recommendations.

The successful candidate will primarily work as part of the Gambling Harms Action Lab team where we’re bringing together seven representatives from financial services firms to explore ways to reduce gambling related financial harms. The (Senior) Research Officer will be an integral part of the team working to tackle gambling related financial harms through delivering timely and insightful research and consultancy support. 

We are looking for an exceptional team member who is driven to create meaningful change and is passionate about tackling gambling related financial harms. The successful candidate should have a genuine commitment to our organisation's mission, as well as to the principles of equality, diversity and inclusion. 

Finally, we’re looking for an individual who can work independently and as part of a team, with strong organisational skills, who can manage their own time, meet deadlines reliably, plan work effectively and drive work forward.

Key tasks in the role will include: 

• Developing and maintaining a strong understanding of key developments in gambling and financial services sectors, including regulatory guidance and best practice.

• Developing and strengthening relationships within financial services firms by delivering support to practically apply existing and new research to financial services work with customers with experience of mental health problems and or gambling harms. 

• Collaborating, brainstorming and analysing to identify potential policy solutions to address gambling related financial harms. 

• Collating insights from our Research Community of people with lived experience of mental health problems, and sharing these learnings through insight reports and briefings with financial services and other stakeholders.

• Supporting the Head of the Gambling Harms Action Lab with monitoring and measuring the impact of our work, engaging with key stakeholders, and suggesting innovative new ways to increase our impact. 

• Supporting other teams within the organisation to deliver our programme of research and consultancy work

We’re looking for a passionate and experienced Senior Corporate Partnerships Manager to join our dynamic Corporate Partnerships team at the National Autistic Society.

You will work with the Corporate Partnerships Lead and utilise your corporate fundraising knowledge to contribute to, implement and support the Corporate Partnerships long-term vision and strategy. Your role in the Corporate Partnerships team will enable the NAS to build, develop and maintain a strong network of corporate supporters, delivering profitable long-term relationships that help us achieve our vision of a society that works for autistic people by changing attitudes and transforming lives.

You will: 

• Effectively lead on the management and development of a portfolio of existing corporate partners – providing excellent account management and stewardship support 
• Proactively develop opportunities for New Business prospecting by identifying and developing new business opportunities/relationships 
• Manage relationships with external and internal stakeholders, confidently building relationships and utilising persuasive and negotiation skills to foster opportunities 
• Utilise your communication and problem-solving skills to develop strong working relationships across various National Autistic Society teams 
• Support with tracking and reconciling the corporate team’s finances, including income (restricted and unrestricted) and expenditure.
• Create and implement effective administration processes which support the corporate partnerships team, in addition to utilising our CRM system RE NXT 
• Manage the Corporate Partnerships Officer 
• You will directly support our efforts to raise funds which help to create a society that works for autistic people. 

Please note, this role is 12-month fixed-term maternity cover contract. This role is home-based with travel for meetings. 

Ready to apply? 

If you're motivated by making a real impact and have the experience and passion to build fantastic corporate partnerships, we’d love to hear from you. 

Apply now and help us build a society that truly works for autistic people. 

What we can offer you: 

• Auto-enrolled Pension Scheme 
• 25 days annual leave plus bank holidays 
• Excellent induction, training and development programme including training about autism and opportunities to attend our conferences 
• Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more! 
• Healthcare Cash Plan 
• Life Assurance at 2 x base salary 
• A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply) 
• Access to a 24-hour Employee Assistance Programme & counselling programme
• Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family for free! 
• Eligibility for a Blue Light Card 

About our application process: 

When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role. 

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. 

For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism. 

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks. 

We are an equal opportunities employer. 

The need for what we do has never been greater – churches, charities and ministries are losing valuable time to increasingly complex legal and financial compliance. The opportunities for mission and ministry have never been greater, but those called to this important work are under financed, under resourced and in some cases burning out. For all Christians, called to live and give generously, the pressures of modern life and confusion over how to give well, is restricting an abundant outpouring of generosity.

We’re investing in technology to grow our payroll services, and part of your role will be to help us transition onto the new payroll software smoothly and effectively. At the same time, we are developing other aspects of our consultancy offering and around 40% of your role will be to provide support and cover for these services to the treasurers and trustees of our clients.

As Administrator, your role will support the work of our highly acclaimed teams serving our church and charity partners, specifically providing our payroll and consultancy services. Our professional services at Stewardship are in great demand and we are looking to build on the support we provide to UK churches and Christian charities. You will work alongside our award-winning Payroll Bureau team and our Consultancy Helpline with responsibility for building relationships with and serving a distinct group of churches and Christian charities.

This is a 12 month fixed term contract.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Arch is an outstanding healthcare provider delivering primary care to homeless and vulnerably housed patients in Brighton & Hove. We are a committed and experienced team with a passion for improving the health and well-being of people who are homeless or vulnerable.

We are looking to appoint a prescribing ANP or Paramedic ACP to lead our enhanced outreach service, which delivers healthcare on the streets, in day centres, hostels and emergency/temporary accommodation. Our ideal candidate will be a highly self-motivated leader who is organised, driven, open and caring. They will be able to think on their feet, have great problem-solving abilities and be comfortable with the flexibility required for a role such as this. Most importantly they will be dedicated to the delivery of the highest possible standards of care for people who are living without homes in Brighton & Hove. 

Join The Hepatitis C Trust – Make a Difference in Liver Health 

The Hepatitis C Trust works nationally with peers who use their lived experience to raise awareness, provide training, and improve access to hepatitis C testing and treatment. 

In partnership with the Royal Berkshire & Thames Valley ODN, we’re expanding our work to include a Hepatocellular Carcinoma (HCC) surveillance and early liver disease detection programme in Royal Berkshire & Thames Valley. 

We’re looking for someone who: 

• Has experience in health services or working with volunteers. 

• Has been affected by or supported someone with liver disease. 

• Can work independently, engage with stakeholders, and drive community outreach. 

In this role, you will: 

• Promote liver screening and early detection in the community. 

• Support patients through assessment and ongoing care. 

• Coordinate workshops and raise awareness. 

• Collaborate with local hospitals and outreach clinics. 

Requirements: 

• Full driving licence and own vehicle. 

• Willingness to travel across the region. 

• Passion for patient-led care. 

Do you have Salesforce skills or experience and passion for making a real difference?

We need someone with solid Salesforce technical skills who enjoys detailed data management work and wants to make a meaningful impact in the charity sector.

Join NASS as our Database Officer and be the technical backbone that powers our mission to transform the lives of people living with axial SpA - an invisible, often misdiagnosed inflammatory condition affecting the spine.

What Makes This Role Special

This role combines essential Salesforce administration skills with a hands-on data management. While you'll need strong Salesforce technical capabilities for system configuration, user management, and troubleshooting, much of your day-to-day work will involve processing and maintaining supporter data. We need someone who values both technical expertise and the precision required for detailed data work.

What You'll Do

Salesforce Administration:

• Manage Salesforce CRM including user management, permissions, system configuration, and security
• Deploy updates, maintain custom fields and flows, and ensure data integrity
• Monitor system performance and troubleshoot technical issues

Data Management & Processing:

• Process and maintain data from multiple external platforms and income sources
• Keep supporter records up to date including addresses, direct debit details, and preferences
• Conduct regular data quality checks, error correction, and reconciliation processes

Reporting & Analytics:

• Generate data reports and create dashboards for management and teams
• Extract and compile data for mailings, campaigns, and impact reporting

Technology & Innovation:

• Support implementation of AI integration (Dataro) and evaluate new Salesforce features
• Maintain platform integrations and support digital technology improvements
• Stay current with Salesforce updates and best practices

Support & Collaboration:

• Develop streamlined data entry processes and documentation
• Support colleagues with database queries and technical issues
• Ensure compliance with GDPR and data protection regulations

Who We're Looking For

We're seeking someone with strong Salesforce CRM administration skills, excellent analytical abilities, and experience in charity fundraising processes. The ideal candidate will have excellent Excel skills, understanding of data protection principles, and the ability to communicate effectively with colleagues across all departments.

For full details of all essential and desirable requirements, please download the complete job description and person specification.

Why Choose NASS?

Join an Established, Trusted Organisation: NASS is the only charity in the UK dedicated to supporting people living with axial SpA. We're a well-established organisation with a strong community focus, recently shortlisted for Medium Charity of the Year at the Third Sector Awards. We transform diagnosis and care for this invisible, often misdiagnosed inflammatory condition. You'll be part of a respected charity that campaigns for early diagnosis, works directly with the NHS to improve services, and builds an active community supporting thousands across the UK.

Competitive Benefits Package:

• Salary: £30,000 - £32,000
• 10% employer pension contribution
• 25 days annual leave plus 3 additional days between Christmas and New Year
• All bank holidays
• Remote or hybrid working with flexible arrangements
• Professional development opportunities and training support
• Employee assistance programme
• Sight tests and spectacle contribution
• Death in service scheme (3x annual salary)
• Full business travel expense reimbursement

Our Culture

In addition to a competitive salary and generous benefits package, we truly value our people. You'll become part of a dedicated team who are supported to use and develop their skills in meaningful work that directly impacts the lives of people living with axial SpA.

Commitment to Equality, Diversity & Inclusion

NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity and technology sectors.

How to Apply

To apply, please submit:

• Your CV highlighting relevant experience.
• A covering letter demonstrating your skills and experience, specifically addressing each key task and specification outlined in the job description.

Application Deadline: 3 September 2025.

Interview Date: 11 September 2025 (in person at our London office).

Contact Information

For informal enquiries about this role, please contact Justyna Potiopa or Dale Webb.

NASS is an equal opportunities employer. This appointment is subject to a 6-month probation period and receipt of two satisfactory references.

JOB SCOPE AND BRIEF 

Based at the magnificent Hampton Court Palace, the Royal School of Needlework is a registered charity and the international centre of excellence for the art of hand embroidery. We offer a thriving education programme for everyone from beginner to degree level. We teach online and in-person at venues across the UK and internationally in America and Japan.We offer teaching and leisure classes ranging from undergraduate degrees to day-classes held on-site and online. Our renowned Embroidery Studio creates stunning bespoke embroidery for fashion, art and royalty, as well as expertly restoring and conserving valuable and historical embroidered pieces. We also offer an online and in-person shop that stocks a full range of embroidery kits and merchandise.

The IT and Web Support role works closely with and reports to the IT Manager to support day-to-day IT support and web site operations organisation-wide across Retail, Education (short courses and degree), Marketing, Fundraising, Operations and Finance. In this role, you'll support day-to-day internal IT and external website operations, including supporting staff, tutors and students, solve both internal and customer problems, and help administer, maintain and develop the IT estate. 

This is a wide-ranging role suitable for someone who thrives on variety and enjoys an investigative and pro-active hands-on approach to solving IT issues, content and data tasks and problems, managing systems and processes, and is comfortable understanding day-to-day needs and translating them to online and IT deliverables and working in a busy cross-team environment with non-IT stakeholders.

You will have experience of IT support and administration within a Microsoft Windows / Microsoft 365 environment, including liasing with and supporting non-technical users as well as be comfortable using IT core applications notably spreadsheets (including importing and manipulating text data), databases, basic graphics editing for online usage, cloud computing, and website content management (preferably with some level eCommerce experience). 

Main job purpose: 

Supporting the RSN IT Manager in matters related to internal IT, customer-facing websites and other digital systems and services, including providing support for users, managing devices and the network, and providing data reports as required to enable delivery of various objectives ranging from digital and IT transformation, sourcing new products or courses and providing the data for business planning. 

Main Duties 

• Provide ‘hands on-site’ IT support and co-ordination (i.e. assisting and supporting the IT Manager) for investigating level 1+2 IT problems and resolving issues with staff, students, tutors and other RSN contacts 

• Assist with various day-to-day IT administrative task, such as setting up new accounts, installing software, managing licensing, supporting hardware, patch management etc. 

• Assisting departments with data handling and reporting tasks, including investigating and resolving customer issues (e.g. web site orders), and helping to co-ordinate and resolve other day-to-day IT needs and issues.

• Import, export and manipulate data from various systems, create reports and other materials for Finance and management as well as the above departments. 

• Administer and update content on our external customer websites, including web pages, shop products and classes. 

• Administer and update content on our internal web/intranet systems. 

• Help onboarding new staff and students, deploy laptops and devices, and deliver basic Microsoft 365 training. 

• Help develop and keep IT documentation and SOPs up-to-date. 

• You will also deputise for the IT manager in his absence dealing with day-to-day issues. 

Essential Requirements 

• Experience in providing first and second line IT support for issues, requests, and supporting software and hardware both in-person and remotely (via telephone, email, video and messaging).

• A pro-active approach to working in a cross-team environment with non-IT and non-technical staff and stakeholders, co-ordinating requirements and issues, and communicating effectively and efficiently. 

• Proactive, positive, organised and approachable. Attention to detail, strong analytical and troubleshooting abilities and a methodical approach to resolving complex issues. Excellent verbal and written communication skills. A passion for technology and a desire to learn and develop skills. Curiosity and willingness to understand how to best handle and present data, how systems and processes work and how to improve them. 

• Extensive knowledge of Microsoft Windows and Microsoft 365 (Word, Excel, Powerpoint, Outlook, Teams, Sharepoint, OneDrive, etc) both as a user and for support. 

• Administrator experience of Microsoft 365 (Exchange, Sharepoint, Teams, Onedrive, Entra ID) and Windows Server/Active Directory — i.e. administration for user accounts, licensing applications, group setup, policies, MFA, etc. 

• Understanding of basic networking (firewalls, switches, routers, wifi) and remote support tools. 

• Familiarity with basic data manipulation and reporting in Excel – e.g. importing/exporting text data (CSV files), sorting and filtering, updating data using formulas and lookups, formatting cells, basic charts and pivot tables, etc. 

• Experience with uploading content to a website using a Content Management System (CMS) and managing website structure (pages, links, etc). Checking and, if needed, lightly sub-editing content (text or graphics) to suit or fit. 

• Using databases — e.g. Customer Relationship Management (CRM), an understanding of database structure, table relationships and how data is used/stored. 

• A good grasp of cyber security best practices. 

• Using Zoom & Teams for meetings and webinars 

Desirable Requirements 

• Experience of using and managing WordPress website CMS and/or WooCommerce, notably in an online shop/store/retail environment, including stock control and inventory management. 

• Experience of Microsoft Intune for device management, plus Microsoft 365 conditional access and group policies 

• Experience of using and/or supporting Apple devices (macOS and iOS) 

• Basic understanding of core web technologies such as HTML, CSS and responsive design.

• Basic understanding of graphics and video applications, particularly for online content. 

• Microsoft Sharepoint content administration (web portal, pages, other content etc). 

• Experience of eCommerce and/or retail Point-of-Sale. 

• Creating and/or updating simple ‘how to’ guides and note for non-technical users. 

• A qualification in IT (e.g. diploma or degree, or a recognised industry or specialist accreditation) 

• Experience of the not-for-profit sector. 

Applications requiring sponsorship will not be accepted or progressed. 

Project Workers are responsible for the smooth day-to-day running of the centre and drop-in services. This role includes practical tasks alongside one-to-one support work with clients, across varied areas of need (e.g. homelessness and housing, health, addiction, criminal justice, employment). Project Workers coordinate with colleagues, volunteers and external partners to deliver a safe, welcoming and inclusive environment in which people get the help that they need to make positive changes and move on in their lives.

Our service opens 7 days a week and we're looking for a Project Worker to work full time, Saturday - Wednesday, 8.30am-4.30pm. 

The job is open to anyone with the experience and skills listed below, whether gained through paid or voluntary roles. The post is subject to DBS and reference checks.

What we're looking for:

• Experience of working with people in a public or community setting.
• Experience of working in a team.
• Experience of handling challenging behaviour with confidence.
• Experience of delivering varied tasks within a set timeframe.
• Able to communicate clearly and to remain calm under pressure.
• Able to offer a friendly, non-judgemental service to people experiencing homelessness, addiction, mental ill health, and other challenges.
• Able to maintain professional boundaries (training will also be provided).
• Able to write and speak concisely in plain English.
• Understanding of, and commitment to, diversity, equality and inclusion.

Catching Lives supports people who are homeless or insecurely housed in Canterbury and East Kent. Our vision is of a society where everyone has a safe place to live and the opportunity to lead a fulfilling life. Our day centre is a minute’s walk from Canterbury East station. We open every day of the week to provide basic facilities (food, showers, laundry) alongside one-to-one support to help people improve housing, health and social connection. We also run a programme of arts and activities, and host specialist services from partner agencies.

JUSTICE is looking to recruit an Interim Head of Governance and Operations to join our friendly, values-led team. This is a fixed term post for 12 months (maternity cover) and provides an exciting opportunity for someone who has experience of governance and operational management. 

We are looking for an individual who has an interest in the purpose of the charity (to improve the UK justice system so that it is fair and within everyone’s reach), as well as a keen interest in taking responsibility for a diverse and wide range of tasks from providing and overseeing the secretariat functions related to our governance and risk as well as leading in important cross-cutting areas such as audit, budget management and providing HR support. This role will really suit someone who enjoys working with people, is comfortable with a degree of autonomy and who thrives in a role where no two days are the same. 

This role plays a central role in the workings of the organisation including with our Policy Team, our Comms Team and our Development Team. They also join Senior Management Team meetings and all Board and Committee meetings. The role currently line manages one direct report but this may be increased to two and reports into and works closely with the Chief Executive. This role also leads on the relationships with our accountants (who deliver our financial management and accounting functions) and other external contractors. 

JUSTICE is a law reform and human rights organisation, working to improve processes and policies to support everyone, particularly marginalised groups, be able to seek justice or a remedy when their rights have been breached or the law has been broken. We also seek to improve the justice system as a whole, ensuring that laws are clear and consistent and that the government and other key decisionmakers are held to account.

We are a founding member of The Justice Hub, which is situated next to St Paul’s Cathedral. in London. We also have staff based in other locations including in Manchester, Sheffield and Edinburgh. As a UK wide organisation, we are keen to support team members from all over the UK and this is a role that can be fulfilled in a hybrid way. Our London base has a number of hot desks dedicated to JUSTICE and access to meeting rooms and other spaces and we work alongside other like-minded charities in the justice sector as part of the Hub. 

All team members are expected to join the ‘in-person’ days in the office (roughly 5 days a year) but otherwise we encourage and support flexible working. In addition, this role requires a minimum of 5 days per month working in our London offices. Alongside flexible working conditions, every member of staff is entitled to 27 days annual leave plus an additional two days of leave to look after your wellbeing and to celebrate your birthday. We also close the office between 25 December and 1 January (inclusive), which is addition to the annual leave mentioned above. We review salaries according to inflationary changes on an annual basis, contribute 8% to your pension for the first 2yrs, rising to a 10.5% contribution thereafter and offer generous parental and dependency-related leave. As part of looking after your wellbeing, we also provide access to an Employee Assistance Programme.

The candidate pack including the Job Description for the role and details of how to apply can be found on our website.  

The deadline for applications is midday on Monday 18 August 2025.

Sifting will be completed by Friday 22 August 2025. 

Interviews will be held on Wednesday 10 September and Thursday 11 September. Candidates may be required to complete a test as part of the interview process.

JUSTICE is an equal opportunities employer. We encourage applications from people of all backgrounds and welcome everyone who shares our values and purpose regardless of age, gender, race, region, socio-economic background, education, sexuality, identity, disability and neurodiversity.

Due to the high number of applications we receive we are unable to provide individual feedback to applicants who are not interviewed.

Please note that we will not respond to any enquiries from recruitment agencies.