Service manager jobs in london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract: Full-time, permanent (35 hours per week)
Location: London Diocesan House, Pimlico, London/Hybrid
Salary: £47,800 pa
The London Diocesan Fund (LDF) is seeking a Diocesan Safeguarding Advisor to play a key role within the Safeguarding team, based from Causton Street, Pimlico.
Job Summary
Work as a team to support the Diocese of London in safeguarding children, young people and vulnerable adults in line with both UK legislation and House of Bishops Guidance. Responds well to safeguarding allegations and concerns, management of risk and making the church a safer place in line with the Church of England National Safeguarding Standards.
Job responsibilities
Casework
- Respond to concerns and allegations of harm, working with statutory agencies; and protection of those who work with children and vulnerable adults in line of the House of Bishops Guidance.
- Acting as a contact point for those in church and statutory agencies, provide advice on all safeguarding matters, ensuring the DST is operating in line with the law, government guidance and national practice guidance from the House of Bishops. Ensure that safeguarding procedures are carried out throughout the process, with appropriate liaison with statutory agencies.
- Ensure appropriate support for alleged victims and their families and respondents and their families, throughout an investigation and thereafter.
- Maintain practices standards in all case work, ensuring five key principles underpin all adult safeguarding work, human rights and have due regard to mental capacity and acting in the best interests of those in need of support. Supporting practice and policy development around case management safeguarding processes.
- Work with individuals who come to our attention to ensure appropriate risk assessment and risk management plans to set boundaries within a church setting; for those who are convicted of an offence, or where there are continuing unresolved concerns regarding risks to others.
- Work with statutory agencies, including attending appropriate strategy meetings, case conferences as arranged by statutory agencies or requested by the Casework Manager or Head of Safeguarding.
- Ensure that referrals to the DBS for barring from work with children or vulnerable adults and reports to the Charities Commission are submitted in line with statutory guidance.
- Ensure that the Bishop of London, area Bishop, Archdeacon and Head of Safeguarding and Case Work Manager are always informed when an allegation of abuse is made against a church officer. To manage case work within legal parameters and in line with the House of Bishops Guidelines.
General
- Provide professional safeguarding advice and undertake pro-active relationship management to ensure parishes and worshipping communities are aware of their responsibilities in relation to safeguarding children and adults who may be at risk of abuse or neglect; to keep them abreast of policy and practice developments.
- Under the direction of the Safer Churches Programme Manager to undertake strategic safeguarding projects and improvement work including polices and projects in line with identified business needs and operational plans. Developing initiatives to support the effective implementation across your designated area in order to ensure excellent safeguarding practices across the Diocese.
- Understand and implement, where necessary, information sharing protocols.
- Assess risk and advise on safer recruitment with the use of the Disclosure and Barring Service.
Training and Professional Development
- Deliver where required training including bespoke inputs when gaps are identified and the Parish Safeguarding Officer Induction package.
- Undertake as appropriate continuing training and professional development in the safeguarding field.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
- A social work qualification recognised by the Health and Care Professional Council, or a similar qualification in a related area/profession, or experience.
- Specific training in a variety of aspects of child or adult safeguarding.
- Experience of working with a range of statutory and non-statutory organisations in managing or contributing to safeguarding, including managing allegations against people in positions of trust and the management of those who may pose a risk.
- Experience of a fast-paced environment with ability to be flexible and adaptable to changing priorities and the ability to manage your own time/priorities.
- Knowledge of Safeguarding adults and children policy, procedures and legislation and experience of child and/or adult safeguarding work as a practitioner.
- Practitioner experience of working with victims or survivors of abuse, including adults with mental health issues.
- Practitioner experience of working with perpetrators of any form of abuse.
- Knowledge and experience of recognition of risk, risk assessment and risk management and the ability to contribute to multi-agency risk meetings. Knowledge of processes such as MAPPA, MARAC and PREVENT.
- Excellent listening and communication skills and strong verbal communications skills and ability to produce clear written records and reports.
- Have exceptional people skills and the ability to build positive partnerships and relationships with key stakeholders.
- Ability to work sensitively with survivors, those who are subject to allegations and/or those that may pose a risk.
- In sympathy with the aims of the Church of England.
- Right to work in the UK.
- The person will require an enhanced DBS check.
Desirable
- Some understanding of Church of England structures and experience of working with the Church or other faith groups in respect of safeguarding children and/or adults who may be vulnerable
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
Please note that we will close early if we receive a good response.
For every Londoner to encounter the love of God in Christ




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Causton Street Office, Pimlico, London/Hybrid
Contract: 12- month fixed term, part-time (28 hours per week)
Salary: £38,240 (£47,800 FTE)
The London Diocesan Fund (LDF) is seeking a Diocesan Safeguarding Advisor to play a key role within the Safeguarding team, based from Causton Street, Pimlico.
Job Summary
Work as a team to support the Diocese of London in safeguarding children, young people and vulnerable adults in line with both UK legislation and House of Bishops Guidance. Responds well to safeguarding allegations and concerns, management of risk and making the church a safer place in line with the Church of England National Safeguarding Standards.
Job responsibilities
Casework
- Respond to concerns and allegations of harm, working with statutory agencies; and protection of those who work with children and vulnerable adults in line of the House of Bishops Guidance.
- Acting as a contact point for those in church and statutory agencies, provide advice on all safeguarding matters, ensuring the DST is operating in line with the law, government guidance and national practice guidance from the House of Bishops. Ensure that safeguarding procedures are carried out throughout the process, with appropriate liaison with statutory agencies.
- Ensure appropriate support for alleged victims and their families and respondents and their families, throughout an investigation and thereafter.
- Maintain practices standards in all case work, ensuring five key principles underpin all adult safeguarding work, human rights and have due regard to mental capacity and acting in the best interests of those in need of support. Supporting practice and policy development around case management safeguarding processes.
- Work with individuals who come to our attention to ensure appropriate risk assessment and risk management plans to set boundaries within a church setting; for those who are convicted of an offence, or where there are continuing unresolved concerns regarding risks to others.
- Work with statutory agencies, including attending appropriate strategy meetings, case conferences as arranged by statutory agencies or requested by the Casework Manager or Head of Safeguarding.
- Ensure that referrals to the DBS for barring from work with children or vulnerable adults and reports to the Charities Commission are submitted in line with statutory guidance.
- Ensure that the Bishop of London, area Bishop, Archdeacon and Head of Safeguarding and Case Work Manager are always informed when an allegation of abuse is made against a church officer. To manage case work within legal parameters and in line with the House of Bishops Guidelines.
General
- Provide professional safeguarding advice and undertake pro-active relationship management to ensure parishes and worshipping communities are aware of their responsibilities in relation to safeguarding children and adults who may be at risk of abuse or neglect; to keep them abreast of policy and practice developments.
- Under the direction of the Safer Churches Programme Manager to undertake strategic safeguarding projects and improvement work including polices and projects in line with identified business needs and operational plans. Developing initiatives to support the effective implementation across your designated area in order to ensure excellent safeguarding practices across the Diocese.
- Understand and implement, where necessary, information sharing protocols.
- Assess risk and advise on safer recruitment with the use of the Disclosure and Barring Service.
Training and Professional Development
- Deliver where required training including bespoke inputs when gaps are identified and the Parish Safeguarding Officer Induction package.
- Undertake as appropriate continuing training and professional development in the safeguarding field.
Please refer to the attached Job Description for the full details on the main responsibilities.
Person Specification
Essential
- A social work qualification recognised by the Health and Care Professional Council, or a similar qualification in a related area/profession, or experience.
- Specific training in a variety of aspects of child or adult safeguarding.
- Experience of working with a range of statutory and non-statutory organisations in managing or contributing to safeguarding, including managing allegations against people in positions of trust and the management of those who may pose a risk.
- Experience of a fast-paced environment with ability to be flexible and adaptable to changing priorities and the ability to manage your own time/priorities.
- Knowledge of Safeguarding adults and children policy, procedures and legislation and experience of child and/or adult safeguarding work as a practitioner.
- Practitioner experience of working with victims or survivors of abuse, including adults with mental health issues.
- Practitioner experience of working with perpetrators of any form of abuse.
- Knowledge and experience of recognition of risk, risk assessment and risk management and the ability to contribute to multi-agency risk meetings. Knowledge of processes such as MAPPA, MARAC and PREVENT.
- Excellent listening and communication skills and strong verbal communications skills and ability to produce clear written records and reports.
- Have exceptional people skills and the ability to build positive partnerships and relationships with key stakeholders.
- Ability to work sensitively with survivors, those who are subject to allegations and/or those that may pose a risk.
- In sympathy with the aims of the Church of England.
- Right to work in the UK.
- The person will require an enhanced DBS check.
Desirable
- Some understanding of Church of England structures and experience of working with the Church or other faith groups in respect of safeguarding children and/or adults who may be vulnerable
Please refer to the attached Job Description for the full details on Person Specification.
About the London Diocesan Fund
The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway.
The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.
Equality, Diversity, and Inclusion
The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.
We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.
Safeguarding
The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Benefits of working with us
The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:
- Competitive remuneration package
- 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
- 15% employer pension contribution and salary sacrifice available
- Death in service benefit x3 of basic gross salary
- Enhanced maternity leave of six months full pay, after 12 months of employment
- Season ticket loans for public transport
- Access to Benenden Health Insurance
- EAP counselling through Health Assured
- Up to £100 for eye test and contribution to spectacles
- Two additional paid days for community volunteering
Please note that we will close early if we receive a good response.
For every Londoner to encounter the love of God in Christ




The client requests no contact from agencies or media sales.
Employment & Progression Coach
Capital City College Westminster Centre, 76 Vincent Square, SW1P 2PD, London
Permanent, full-time
£30,000 & 34 days of annual leave
About Hotel School
Hotel School is an award-winning charity that empowers people who have experienced homelessness and other disadvantages to thrive in the hospitality industry. This dynamic 10-week programme combines theory, hands-on experience, and industry visits to provide the skills and confidence to land a job and excel in it.
Hotel School provides a welcoming, inclusive, and supportive training environment where students are given the opportunity to build their confidence to learn and grow. Our holistic approach is how we succeed in finding and sustaining long-term employment and progression, even for those who have been unemployed for over 20 years. We support our graduates as they take their first steps into work through mentoring, employer education, and progression management and support our graduates for up to one year after graduation, and sometimes longer if needed.
Hotel School operates as a Psychologically Informed Environment (PIE), meaning our training programme is tailored to address the emotional and psychological needs of the individuals we work with. Within this framework, Hotel School adopts a Trauma-Informed approach when engaging with students and graduates, acknowledging that many may have encountered complex trauma.
About the Role
Join a small, passionate, and dynamic team committed to helping individuals from disadvantaged backgrounds complete their training and transition into sustainable, inclusive careers within the hospitality industry.
As an Employment & Progression Coach, you’ll work one-on-one with students and graduates, supporting them to overcome barriers, stay motivated, and achieve their goals, evoking meaningful change in their lives and futures.
You will also work closely with Hotel School hospitality employer partners to identify suitable job opportunities and collaborate to ensure our graduates are well-supported as they transition into and sustain meaningful employment.
Key Responsibilities
-
Provide one-to-one, trauma-informed and person-centred employment support to students and graduates
-
Help graduates overcome barriers and prepare for sustainable hospitality careers
-
Work closely with employer partners to secure and support job opportunities
-
Coordinate work experience placements and deliver employability workshops
-
Collaborate with mentors and support services to ensure holistic, person-centred support
-
Monitor and record the progress of students and graduates
-
Follow safeguarding procedures and respond appropriately
About you
We’re looking for someone who is:
-
Experienced working with people experiencing homelessness and/or other disadvantages or in
employment services
-
Compassionate, patient, and calm under pressure
-
Passionate about empowering and motivating people to move forward
-
Experienced in supporting people facing barriers
-
Highly organised, proactive, adaptable, with great communication skills
-
Able to build trust and communicate well with a wide range of people in person
-
Experienced in admin and using systems (MS Office essential)
Bonus (but not essential):
-
Hospitality experience
-
Knowledge of trauma-informed or person-centred practice
Benefits
Salary and Leave
-
Annual salary of £30,000.
-
Annual Leave: 34 days of annual leave, inclusive of all public and bank holidays.
-
Pension Scheme
Professional Development
-
1:1 Coaching
-
Supervision
-
Group Reflective Practice
-
Ongoing Training
Well-being and Support
-
Employee Assistance Programme (EAP): Through Hospitality Action, the EAP provides confidential support and resources to employees, such as counseling, legal advice, and financial planning.
-
Wellbeing activities such as staff socials, yoga, mindfulness, and meditation.
Commitment to Diversity
We welcome applications from people of all backgrounds and especially encourage people with lived experience of homelessness, disadvantage, or marginalisation to apply. We're committed to building an inclusive, supportive team that reflects the people we work with.
How to Apply
Please send:
- A CV (max 2 pages)
- A Supporting Statement (max 350 words per question) responding to the three questions below
Supporting Statement Questions
You can draw on paid work, volunteering, or personal experience.
- Why are you applying for this role?
What excites you about The Hotel School and this opportunity? - Empowering people to achieve their goals Tell us about a time you supported someone to identify and achieve their personal or professional goals. What steps did you take, and what was the outcome?
- Supporting people through challenges Tell us about a time you supported someone facing barriers (e.g. housing, confidence, mental health).
- How does your previous experience prepare you for this role?
Refer to the job description and share examples that show you're a good fit.
Deadline: 6th August 2025
Informal chats are welcome — please contact Dana.
We understand AI tools can be helpful in preparing applications, but we really value responses that feel personal, reflective, and show us why this work matters to you.
Recruitment Process
If shortlisted, we’ll invite you to a short telephone screening call (20–30 minutes) to learn more about you, answer any questions, and explain the next stage.
Following that, selected candidates will be invited to an in-person interview at The Hotel School in central London. This includes a panel interview, a scenario task, and the opportunity to meet one of our graduates.
We want the process to feel welcoming and supportive, and we’ll share full details in advance so you can prepare.
Safeguarding
This role requires an enhanced DBS check. The Hotel School is committed to safeguarding and to creating inclusive, safe environments for all students, graduates, and staff.
Please upload your CV and answer the four questions to complete your application.
The Senior Corporate Development Manager is responsible for delivering, renewing and evolving existing corporate partnerships. This is alongside playing a role in the wider team’s endeavours to negotiate and secure new corporate partnerships.
The successful candidate will have the following:
- Extensive corporate or commercial partnerships experience with demonstrable success of delivering, and renewing, 6 or 7 figure partnerships.
- A target-driven approach and the ability to spot and maximise revenue generating opportunities.
- A high level of customer service, organisational skills and attention to detail.
- The ability to lead, motivate and mentor others.
- A positive and creative problem-solver with strong negotiation skills, and the ability to work calmly under pressure.
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Tuesday 22nd July 2025 at 9:00am
The client requests no contact from agencies or media sales.
Job Title: West London Family Support Worker (Gujarati speaking)
Salary: £31,691
Team: Family Support Team, Psychosocial Services
Hours: 37.5
Location: Based at Shooting Star House (Hampton), This role will be working across sites and in the community
About Shooting Star Children’s Hospices
We have an exciting opportunity to join our Family Support Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. Family support is provided to families in 15 different languages.
About the role
Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible. This includes providing support in a family’s first language. Several families cared for by Shooting Star speak Gujarati.
Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support.
The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are:
- Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line.
- Helping with support groups and family events
- Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required.
- Visiting newly bereaved families in their homes – specifically Gujrati speaking families.
- Supporting families staying at our Christopher’s hospice (booked stays and end of life).
- Attending various locations over the course of a week: hospice, hospital, family homes.
- Building connections with families from different backgrounds, delivering culturally sensitive care.
- Helping safeguard families at risk of harm.
- Acting as an ambassador for Shooting Star’s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families.
The post holder will need to have a UK driving license.
The hours are predominantly worked 9am to 5pm, Monday to Friday.
Once a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week.
About you
This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone who is fluent in Gujarati, who is passionate about supporting children and families.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
- NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
- 27 days plus Bank Holidays rising with length of service
- 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption, and paternity leave pay
- Flexible working arrangements
- Death in service benefits
- Reimbursed professional membership fees
- Eye care
- Employee referral scheme
- Blue Light discount card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health
- Mindfulness sessions
- Cycle to work scheme
- Mental Health First Aiders
- Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
In addition, an enhanced disclosure will be required for this role. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support and consider all applicants in line with the Rehabilitation of Offender Act 1974.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Learning and Development Manager
Hybrid - Farringdon & homeworking
Full-Time | Permanent
Salary: £46,000 + Excellent Benefits
MLC are proud to be exclusively partnering with Turn2us, a national charity working to tackle financial insecurity across the UK, to appoint a newly created Learning and Development Manager.
At Turn2us, the belief is simple but powerful: financial security should be a reality for everyone. Every day, millions in the UK face impossible choices, and Turn2us exists to ensure no one faces these challenges alone by tackling financial insecurity and its structural causes.
They work with co-producers and partners to provide people in financial crisis with the means to get back on their feet, build resilience, move forward with their lives and thrive. As an equal opportunities’ employer, they are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team.
About the Opportunity:
As a brand-new role, this is a unique and exciting role for a learning and development professional to shape and embed a learning culture within the organisation and build an equitable and inclusive training and learning framework.
Reporting into the Head of Human Resources, you will work closely with colleagues across the charity to design and deliver impactful, inclusive learning programmes and interventions that enable Turn2us’s people to feel empowered to deliver on system-changing strategy.
Key Responsibilities:
- Work with the Director of People and Culture and Head of Human Resources to develop the organisation’s L&D strategy, ensuring alignment with Turn2us’s mission and strategic priorities.
- Conduct regular skills audits and create tailored learning pathways across the organisation.
- Collaborate with the EDIB Committee to embed inclusive, equitable training at all levels.
- Create and deliver management development training covering leadership, compliance, and best practice.
- Design onboarding and induction programmes that set new staff up for success.
- Establish metrics to measure learning impact and foster continuous improvement.
- Build and maintain a central knowledge hub, including external partnerships with learning providers.
About You:
- Experienced in L&D strategy, training needs analysis, and programme design.
- Knowledgeable in HR practices and committed to EDIB principles.
- A confident communicator, able to build trusted relationships across all levels.
- Self-motivated, collaborative and organised.
- Ideally experienced in facilitation, though this is not essential.
How to apply/Interview dates:
Please sign into your CharityJob candidate account to access and view the full attached candidate pack. All applications will require a cover letter addressing the questions on the 'How to apply page'. Please contact Annabelle at MLC Partners directly for any additional queries (contact details found in candidate pack).
We particularly welcome applications from individuals with lived experience of financial insecurity or those from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.
Closing date of applications: Sunday 27th July 2025
1st stage interviews: 13th August 2025
2nd stage interviews (face-to-face): 20th August 2025
Shop Cover Manager
£30,331.58 a year includes allowance and car allowance
Permanent - 35 hours per week
Field Based to Cover South East UK
Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?
If you answered yes to these then we have the perfect opportunity for you.
The role
Permanent, 35 hours
The role includes a £1,750 allowance and £5,000 car allowance
Location - Supporting Scope shops based in the southeast. It is therefore essential that you can travel within this geographical area.
We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in the southeast. These include Bognor Regis, Brighton, Dover, Haslemere, Hove BR, Seaford, Sittingbourne, Tolworth, West Croydon and Wimbledon.
This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence. The role will play a key role in maintaining and improving the running of our shops day to day and enable us to maximise sales and profit.
Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.
About you
As Divisional Support Lead you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely various shop teams.
To be successful in this role
· You’ll need a commercial, can-do attitude and always put the customer’s needs first.
· You’ll be a dedicated team player and be able to work with different retail shop teams and volunteers
· Possess a strong work ethic
· Have a great attention to detail and have a creative eye for displays.
· Be proficient in the use of Microsoft Office
Please make sure you explain in your application, with examples, how you can meet these important skills.
We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people.
About working in our shops
Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.
Shop hours
It’s important for you to know that Scope Charity Shops are open every day. So, some weekend and Bank Holiday cover is needed. Our full-time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email via our website. You can find out more about interview adjustments on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 35 days annual leave
· flexible working (where we can)
· company pension
· excellent training and career development
· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.
Please note that successful candidates will be subject to an enhanced DBS check.
How to apply
Click the apply button to create an account and complete your application form.
Application closing date - 25/07/2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.
St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do. We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.
We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.
About the role
As an Experienced Practitioner, you will provide direct support and care for our young people who have complex emotional and mental health difficulties (such as trauma and loss) and can struggle to regulate their emotions.
Working within a therapeutic framework, you will develop a direct programme of work aimed at developing authentic relationships with our children and young people (aged 12 – 17 years old), you will also have responsibility for making sure our residents are safe, providing support, liaison with other professionals and completion of support documents to record information.
Applicants should have
- Level 3 Diploma in Residential Childcare or equivalent (i.e. Level 3 Diploma Children and Young People Workforce with the children's social care pathway) or be willing to achieve the Level 3 Diploma in Residential Childcare within 2 years as per Children’s Homes Regulations 2015 (England).
- Minimum of 1 years’ experience working and supporting children and Young People to achieve their full potential.
- Genuine commitment to working with and supporting children and Young People to achieve their full potential; with the ability to build and promote trusted relationships while maintaining professional boundaries.
- An understanding of the issues facing children and Young People and a basic understanding of safeguarding Regulations and Procedures.
- The ability to cope effectively with challenging behaviour.
- Good communication and team working skills.
- Flexibility to work shifts, including weekends and bank holidays.
- Commitment to undertake any mandatory training (outside of working hours) and continuous learning to ensure a high level of service.
- Creativity, enthusiasm and energy to inspire and encourage young people to achieve their goals.
What you should expect from us
- Salary: £27,248 per annum
- A friendly working environment, a fun, open and honest culture.
- 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
- Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
- Contributory pension scheme, enhanced maternity and company sick scheme.
- UK Life Assurance (Death in service) to the value of 3 times your annual salary.
- BUPA employee assistance programme, offering counselling, financial advice and legal support.
- Cycle to work scheme.
- Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
- Discretionary funded training programs.
- Employee awards based on performance and length of service.
- Fantastic opportunities to develop your career within our range of services.
Recruitment Process
At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.
Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.
First Stage Interview – Tuesdays & Thursdays throughout April and May 2025
Shortlisted candidates will be invited to attend an interview at our Head Office
Second Stage
Successful candidates will then attend the second stage interview at the home they have applied for.
We advise you to apply as soon as possible as applications will be reviewed on a rolling basis.
Please note:
- This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
- It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
- All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.
We are a leading charity for children and young people, providing fostering, children's homes and leaving care services across the UK and Isle of Man





The client requests no contact from agencies or media sales.
About the role
We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support in the South West Region of England to those in the Armed Forces Community who need it most.
With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.
This role reports to the Head of Communications with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns in the South West Region of England and promoting SSAFA’s fundraising initiatives and services. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.
With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.
About the team
The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.
You will work closely across all directorates within SSAFA, with a focus in South West, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.
About you
You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Purpose of the Role:
Please note this is a detailed job description and many of the activities below do not take place everyday
This is a key role to work with an exciting community taking lead responsibility for the looking after key aspects of existing and new membership. You will be working alongside an experienced team supporting the Liberal Jewish Synagogue, the largest Liberal Synagogue in the UK, to be the best it can be.
Your role will touch all aspects of the synagogue with a particular focus on looking after new members, the membership process and members in general, acting as a key conduit to ensure that our members receive the best service we can provide. You will also ensure that ourCRM system is up to date and important data and information can be pulled form it.
You will support bereaved families in the immediate aftermath of a death by organising funerals, shivas and stone-settings.
Additionally you will support our Senior Rabbi in her work including diary management and ensuring, working alongside others, that life cycle and important religious festivals are being managed and delivered to the highest standards.
Senior Rabbi PA
Support the Senior Rabbi in all aspect of their work to include:-
o Administrative and secretarial support for the Senior Rabbi including correspondence, diary management and to act as their first point of contact for enquiries by phone, email and in person
o Liaise and work alongside the member of staff (Office Administrator) who is PA for the other Rabbis and supporting when necessary
o Meet with Senior Rabbi regularly to review weekly diary, plan for the future and complete event forms
o Work closely with the Office Administrator (who organises all internal and life cycle events) to develop efficient procedures, printing and systems to ensure organisation of all life cycle events (including baby blessings, Bar-Bat Mitzvahs, Kabbalat Torah, weddings and mixed faith blessings, conversion, admission ceremonies).
o Assist with planning and coordination of events generated by the Senior Rabbi
o Keep timetables of all life cycle events coordinating with office staff to ensure these events and linked celebrations are delivered effectively
o Keep a tracking system that logs where proselytes are on their conversion journey.
o Liaise with the LJS Community Care Co-ordinator and other contacts over pastoral and other issues being dealt with by the Senior Rabbi.
o Circulate the services calendar and the Bar/Bat Mitzvah schedule of dates
o Support the volunteers who coordinate the mitzvot
o Assist in the organisation of the High Holy Days particularly in co-ordinating all mitzvot
o Assist the Senior Rabbi and the office in the organisation of interfaith/multifaith and other events including the sending out invitations and co-ordinating response
o Ensure that thank you letters for donations, yahrzeits and other acknowledgements are prepared and signed by the Senior Rabbi
o Complete the weekly yahrzeit list
o Complete administration support for the Bereavement Support
o Any other duties which may be reasonably requested by the Senior Rabbi and Executive Director.
o Funeral Coordinator
o To co-ordinate the administration of funerals (burials and cremations) for members and non-members.
o To liaise with the family/estate, rabbis, funeral directors, cemetery/crematorium or others as necessary in making the arrangements.
o To provide details of cost to the person organising the funeral.
o To prepare funeral and related invoices in consultation with the Financial Controller.
o To organise consecrations and arrange interments of ashes and ordering of memorial plaques.
o To administer the burial of non-members, including preparing invoices and dealing with payments for the burials.
o To administer the allocation of graves, reservations and columbarium
o To prepare condolence letters for Rabbis.
o To send out electronic Bereavement Notifications
o To respond to requests from the public for plot locations and information on the cemetery.
o To provide annual statistical information on burials and cremations for Liberal Judaism and the Board of Deputies.
o To ensure and promote the maintenance of graves as requested by families
o Send out the biennial Memorial Service for the Loss of a Child and the Loss of the Prospect of a Child.
Membership Coordinator:
o Administer and coordinate the membership process from receipt of a new application including liaising with the applicant, the Financial Controller and the Rabbis
o Maintain the appropriate Council reports for new members and resignations
o Send welcome letters and packs to new members
o Send resignation letters to members
o Ensure the CRM (ShulCloud) system is up to date (training will be provided) with members’ details, and their journey through the membership process including adding new members, resigning members, changing their status in respect of age membership changes and so on.
o Produce ShulCloud (CRM) reports
o Ensure ShulCloud (CRM) is maintained and up to date
o Work closely with staff to support contact with members in respect of volunteering, marketing, High Holy Day ticketing, the creation of mail merges and the AGM
o Be a ‘superuser’ of the ShulCloud, working closely with the ShulCloud consultant, understanding and learning what the system can do and supporting others to use it.
o Work alongside other areas that involve links to membership i.e. education
o Any other relevant tasks as requested
Personal Specifications:
Prior administrative or personal assistant experience
Excellent written and verbal communication skills
Strong organisational skills and attention to detail
High level of discretion and confidentiality
Proficiency with office software (i.e. Microsoft Office)
Experience of using ShulCloud CRM system would be beneficial but not essential (training will be provided)
Comfortable working in a Progressive Jewish religious environment; familiarity with Jewish customs and terminology
Flexibility to work occasional evenings/weekends during holidays or events
An understanding of how a CRM system can be used to provide data and information and enhance membership experience
In addition:
Friendly, professional demeanour
Ability to multitask and meet deadlines
Sensitivity to the pastoral and spiritual aspects of the Rabbi’s role
Sensitivity, resilience in dealing with bereavements, willing to undergo training.
This post is subject to an Enhanced DBS check
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Haven House Children’s Hospice cares for children and young people who have life-limiting or life-threatening conditions across North and East London, West Essex and East Herts. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.
Since the hospice opened its doors in 2003, it has gone from strength to strength both in terms of the care we provide to children and their families as well as the close bonds we have developed and nurtured with individuals and organisations who are inspired by our work.
This role sits within the High Value partnerships team, working within the Corporate fundraising team, and alongside Philanthropy, Trusts and Grants, and Special Events. It reports into the Assistant Director of IGM/ Head of High Value Partnerships.
The team pride themselves on their fantastic partnerships and results, and it’s a great time to join as they are currently developing a high value strategy, to underpin the organisation wide strategy and the overall IGM strategy.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
We’re looking for an individual who is has the experience, confidence and skills to win new corporate partnerships and manage our current relationships with existing partners to a high standard.
We want someone to join us who loves being part of a hardworking and collaborative team and who is willing to try new things, bring fresh ideas and who has the energy and personal drive to execute them.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply.
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home based arrangement
· 27 days' annual leave (pro rata)
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
· Life cover (if eligible)
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.
We care for seriously ill babies and children in our hospice and at home.




The client requests no contact from agencies or media sales.
Harris Hill is delighted to be working with a respected supported housing provider to recruit a Property Services Surveyor. This role is key to maintaining a safe, compliant, and high-quality housing portfolio for a unique and valued resident group.
Salary: £50,000 + benefits
Location: Fulham, London, with travel to other sites
You’ll lead on property compliance (fire, gas, electrical, water hygiene, etc.), carry out condition surveys and audits, manage maintenance programmes, and oversee external contractors. Your technical insight will support safe, well-maintained homes and guide teams across the organisation.
About You:
- Qualified Building Surveyor (RICS/CIOB or equivalent experience)
- Strong knowledge of housing compliance and building safety regulations
- Experience in housing, supported or social housing preferred
- Skilled in managing projects, budgets, and contractors
- Clear communicator with strong stakeholder skills
Why Apply?
- Competitive salary and pension
- Generous leave and wellbeing initiatives
- Supportive, purpose-driven environment
- Ongoing CPD and professional growth
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Join Samaritans as a Caller Support Officer
Do you have experience working with vulnerable callers within a helpline setting? Are you passionate about supporting vulnerable individuals and making a real difference?
Samaritans is looking for a dedicated Caller Support Officer to join our dynamic Caller Support Team. This is a unique opportunity to play a vital role in ensuring the safety and wellbeing of our most complex and vulnerable callers.
- £30,000 - £33,000 per annum
- 12-month fixed term contract, covering maternity leave
- Full time (35 hours per week) with flexible working
- Hybrid working: Linked to our Ewell (Surrey) office
- You will need to be able to work flexibly to support volunteers which may involve occasional travel or evening/weekend meetings.
About the Role
As a Caller Support Officer, you will:
- Provide expert advice and guidance on caller support policies and procedures to volunteers and staff.
- Work closely with branches, the Caller Support & Safeguarding Hub, and Central Office to ensure consistent, high-quality support.
- Help manage support for callers with complex mental health needs, ensuring appropriate boundaries and reducing dependency on the service.
- Be a key point of contact for police, coroners, court officials, and other external agencies.
- Support the triaging of caller concern forms and work closely with callers to create safe effective support plans that meet their needs within the boundaries of the service.
- Uphold Samaritans’ zero-tolerance approach to any abuse of threatening behaviours towards volunteers and staff
What We’re Looking For
We’re seeking someone who:
- Has experience with working in a helpline setting, to support volunteers to deliver safe and effective emotional support to individuals in distress or with complex emotional/mental health needs, ideally in a helpline setting.
- Understands safeguarding legislation and has experience applying it in practice.
- Is confident managing sensitive and sometimes confrontational situations.
- Can work independently and manage a varied workload effectively.
- Has experience working with external agencies such as police and court officials.
- Is emotionally resilient and able to handle distressing information with professionalism and care.
Criminal record check (DBS):
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
Why Join Us?
At Samaritans, we believe fewer lives should be lost to suicide. You'll be part of a supportive and inclusive workplace that values innovation, resilience, and collaboration. Enjoy a hybrid working environment, professional development opportunities, and the chance to make a real difference.
Working at Samaritans:
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers page.
Being Inclusive:
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Application:
If this sounds like the opportunity for you, please upload your CV and a cover letter (one page), outlining your motivations for applying and why you think you would be a great fit for the role. Applications close at 9 am on Monday 28th July. Video interviews taking place on the 12th, 13th, and 14th of August.
Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers.
We are seeking to appoint a Workforce Education and Training Development Manager to join our team at the British Psychological Society. The role delivers a variety of activity, predominantly linked to the area of pre-qualification such as accreditation, workforce development, qualifications and careers activity.
This specialist role is integral to the Society’s work in supporting new innovations in workforce development. The key purpose of the role is to manage key initiatives and programmes related to the psychological professions, including apprenticeships development, standards developments, competency mapping, CPD activity and the identification of niche or bespoke education and training offers.
The post-holder will seek to identify and nurture broader access into the psychological professions, whilst ensuring quality is maintained. The role is largely externally facing, with responsibility for building and maintaining relationships with key stakeholders across both the public and private sectors and all four nations. It is responsible for identifying future trends, representing and promoting the society and the psychological professions to external audiences.
In addition, the post-holder will work closely in collaboration with colleagues across the organisation, and external stakeholders, on a wide range of projects relating to the Society’s strategic objectives for Workforce, Education and Training.
To apply, you will need in-depth knowledge of the education and training sector, and experience in quality assurance and enhancement work in an HE, professional body or membership organisation. You must have an awareness of external policy drivers and an understanding of workforce development strategies. You should have sound project management skills and be able to develop strategic connections and partnerships with a variety of individuals. Full details are available on our website.
This is a real opportunity to make an impact on the development of the wider psychological workforce.
We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile & flexible working
- Generous leave entitlement
- Occupational pension scheme
- Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
- Tailored learning & development
- Employee Assistance Programme
- Life Assurance
- Discounts scheme with national organisations
How to apply
To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile. The closing date for applications is 23:59 on Friday 18th July. Interviews will be held on-line during the first week of August.
For further information about the role, please contact Gareth Cuttle, Head of Practice.
The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK, as we are unable to sponsor people requiring a work visa.
Please include a brief covering letter (one side of A4), explaining your suitability for the role - applicants without a cover letter will not be shortlisted.
Building a world where psychology transforms lives
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Family Support Worker
Salary: £31,691per annum including GA
Team: Family Support Team, Psychosocial Services
Hours: 37.5
Location: Based at Christopher’s (Guildford), this role will be working across sites and in the community
About Shooting Star Children’s Hospices
We have an exciting opportunity to join our Family Support Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
About the role
Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They support families of different ethnicities and families living in poverty, helping our service be as accessible as possible.
Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support.
The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are:
· Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line.
· Helping with support groups and family events
· Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required.
· Visiting newly bereaved families in their homes.
· Supporting families staying at our Christopher’s hospice (booked stays and end of life).
· Attending various locations over the course of a week: hospice, hospital, family homes.
· Building connections with families from different backgrounds, delivering culturally sensitive care.
· Helping safeguard families at risk of harm.
· Acting as an ambassador for Shooting Star’s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families.
The post holder will need to have a UK driving license.
The hours are predominantly worked 9am to 5pm, Monday to Friday.
Twice a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week.
About you
This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone passionate about supporting children and families.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
In addition, an enhanced disclosure will be required for this role. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support and consider all applicants in line with the Rehabilitation of Offender Act 1974.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.