4 Service manager jobs in Manchester

We are looking for two experienced Helpline Service Managers to play a key role in the leadership and ongoing development of this essential service and ensure that people affected by gambling harms receive the highest standards of support.

As a Helpline Service Manager, you will lead and develop a team of Shift Leads, giving them the direction, coaching and confidence to manage high-performing teams. You will take responsibility for operational performance, workforce effectiveness and service quality across your area, creating a culture where colleagues feel supported, accountable and equipped to deliver outstanding, person-centred support.

Working closely with colleagues across Helpline & Online Services, you will use performance data, workforce insight and quality findings to identify opportunities for improvement, manage operational challenges and strengthen service delivery. From overseeing safeguarding and service standards to supporting managers through change, you will help translate wider organisational priorities into meaningful improvements that make a difference to colleagues and the people who rely on our services.

The working hours available are 7am–3pm or 1pm–9pm. As the Helpline operates 24 hours a day, 365 days a year, some flexibility may be required, including occasional travel, activities outside core hours and participation in an on-call rota where required.

About you

You will be an experienced and supportive operational leader with a track record of managing managers, team leaders or supervisors in a complex service environment. Your experience may come from a helpline, contact centre, health or social care setting, or another commissioned service where quality, performance and people management are equally important.

You will bring a strong understanding of workforce planning, performance management, safeguarding and quality assurance, alongside the confidence to use data and insight to make informed decisions. Above all, you will know how to get the best from people: building trust, developing leadership capability, navigating challenging situations and creating a positive, accountable culture.

What we offer

We want colleagues to feel supported, valued and able to balance their work with life outside work. Benefits include:

• 33 days’ annual leave including bank holidays, pro-rated for part-time colleagues and increasing to a maximum of 38 days with service
• A generous pension scheme, with 6% employer contribution
• Discretionary company sick pay after six months’ service
• A 24-hour Employee Assistance Programme
• Premium access to the CALM app for you and up to five dependants

For further details and to apply please click the apply button.

The closing date for applications is 10th November 2026 at 23.59pm.

Interviews will take place online via video conference on 16th November 2026.

We may close the vacancy earlier once we've received enough applications, so we'd encourage you to apply as soon as possible.

Appointment is subject to a DBS check. Applicants must have the right to work in the UK.

GamCare is committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.