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Service manager jobs in Manchester, greater manchester
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Salford, Greater Manchester (Hybrid)
3.67 miles
£35,000 - £37,000 per annum
Full-time
Contract (Fixed Term – 12 months (with potential to extend) )
Job description
Title: Therapeutic Services Manager – Rainbow Mind LGBTQIA+ Service
Hours: 37.5 hours per week
Salary: £35,000 – £37,000 per annum
Contract: Fixed Term – 12 months (with potential to extend)
Reporting to: CEO. The post holder will be a member of Mind in Salford’s senior leadership Team (SLT)
Location: Mind in Salford, The Angel Centre, Salford M3 6FA. Hybrid working is appropriate for this role.
Rainbow Mind is looking for a Therapeutic Services Manager to oversee our one-to-one therapy service.
We are looking for a visionary with expertise in therapeutic approaches and an unstoppable passion for LGBTQIA+ mental health. Someone who understands the health inequalities and barriers to accessing mental health services people from the community can face. Someone who is committed to change.
Overall Purpose of the Role:
- To effectively manage and provide strategic and operational oversight of the Rainbow Mind counselling service and development of service provision.
- To ensure delivery of consistent, high-quality counselling across the client cohorts, supporting and empowering our service users, whilst ensuring clinical work is carried out in accordance with BACP ethical guidelines and Rainbow Mind protocols.
- As part of the Senior Leadership Team, to contribute to Mind in Salford / Rainbow Mind’s vision, mission and objectives.
Main focus of the role:
- To lead, develop, coordinate, and represent Rainbow Mind’s counselling service internally and externally at Senior Management level.
- To conduct some clinical assessments and carry a caseload of counselling clients.
The successful candidate will hold a relevant recognised qualification(s) at a minimum of Level 4 Diploma in the field of Counselling or psychotherapy with A minimum of 300 clinical client hours completed. BACP Accredited Member status (or registered member of the UKCP) is desirable; candidates working towards accreditation are welcome to apply.
The Therapeutic Services Manager will ensure high quality and consistent delivery within the counselling service, provide service-wide clinical oversight including safeguarding and risk monitoring and manage and lead a safe, professional, sustainable, and accessible counselling service consistent with Rainbow Mind’s vision, ethics, policies, and objectives.
They will line management of associate therapists, provide a number of weekly assessment/1-to-1 counselling slots, ensure service outcomes are effectively monitored and evaluated, promote the profile of Rainbow Mind and lead on the review and update of clinical literature, assessment processes, outcome measures, and clinical policies.
Benefits
- We operate a hybrid working policy meaning you can work flexibly, to suit your needs.
- We offer generous holiday entitlement which includes 27 days holiday plus 8 days statutory days and 3 days additional over the Christmas period (pro rata). Further, an extra day annual leave for birthday.
- Staff members are granted an additional 3 hours per month as well-being time.
- Our social secretaries team organise regular well-being activities to help with staff connectedness.
- We have an internal learning management system with access to over 4,000 courses to continue your professional development and skills.
If you have the right skill set and you are passionate about the work we do, we would love to hear from you.
Closing Date: Wednesday 1st July 2026
Interview Dates: Monday 6th July & Thursday 9th July 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Rainbow Mind is committed to equity of opportunity and to creating a working environment where everyone is treated with dignity and respect. We actively welcome applications from people across all backgrounds and identities, and are particularly committed to increasing representation from communities that have historically been underrepresented in the mental health workforce. All employees are expected to uphold and actively contribute to our equal opportunities policy in everything they do.
Applications from people with lived experience of any of the intersections that Rainbow Mind work with are particularly encouraged. Rainbow Mind is an LGBTQIA+ led service and we are especially keen to hear from candidates who share lived experience of the communities we serve. This is not a formal requirement, but it is central to our ethos and to the authenticity of the work.
No agencies please.
Organisation
Posted on: 15 June 2026
Closing date: 01 July 2026 at 23:30
Job ref: 168692_MD
Tags: Advice / Information, Social Care / Development, Advocacy, Counselling, Care Management, Operations, Compliance / Quality, Customer support, Delivery, Engagement / Outreach, Health / Medical, LGBTQ, Mental Health, Mentoring / Coaching, Monitoring and Evaluation, Psychology / Therapy, Public Health, Safeguarding, Wellbeing, Governance / Management
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Bury, Greater Manchester (On-site)
11.28 miles
£36,500 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Service Manager – Community Services
Please note, this is an on-site role only. Due to the nature of our Refuges and Outreach services, it is essential that our teams are present and accessible, enabling us to provide safe, responsive and high-quality support to those who need us most.
About Safenet
Safenet delivers domestic abuse services across the North West, including refuges for women and children, safe houses for men, and community-based support.
We provide trauma-informed, survivor-led services and work with partners to help people stay safe and rebuild their lives.
About the Role
As Service Manager – Community Services, you will lead the operational delivery of community-based domestic abuse services, including IDVA, triage and outreach support for adults, children and young people. Working closely with the Area Operational Lead and as part of the Senior Leadership Team, you will provide strong, values-led leadership to frontline teams, drive service performance, and ensure delivery is safe, responsive, trauma-informed and survivor-led. You will also play a key role in strengthening partnerships, supporting service development and ensuring services remain compliant, effective and sustainable.
Women only occupational requirement: This post is open to women only under Schedule 9, Part 1 of the Equality Act 2010. Due to the nature of the role and the needs of the survivors we support, Safenet considers being a woman to be a genuine occupational requirement for this position.
Key responsibilities
- Lead the day-to-day operational delivery of community domestic abuse services, ensuring support is safe, timely, trauma-informed and survivor-led.
- Provide effective leadership, supervision, reflective practice and case management oversight to staff, supporting wellbeing, accountability and professional development.
- Oversee referrals, allocations and case progression to ensure survivors receive an appropriate, equitable and responsive service, with risk managed effectively.
- Monitor service quality, performance and outcomes through audits, data, survivor feedback and reporting, and use this insight to drive continuous improvement.
- Ensure compliance with safeguarding, legal, contractual and organisational requirements, maintaining accurate oversight of governance and risk.
- Build and maintain strong partnerships with statutory, voluntary and community organisations to strengthen referral pathways and improve outcomes for survivors.
- Support service planning, workforce coordination and cover arrangements to ensure safe staffing and consistent service delivery across periods of leave and absence.
- Contribute to strategic development, identifying emerging needs, supporting service growth and helping to shape high-quality, inclusive responses for diverse communities.
What you’ll need
Essential:
- Experience of managing or leading teams within domestic abuse, social care, housing, community safety or a related support environment.
- Strong knowledge of domestic abuse, trauma-informed practice, safeguarding for adults and children, and risk management in complex cases.
- Ability to provide effective supervision, case oversight and reflective support that promotes staff wellbeing, professional curiosity and high-quality practice.
- Experience of performance monitoring, report writing and using data, feedback and outcomes information to support service improvement.
- Ability to build positive working relationships with statutory, voluntary and community partners and represent the organisation confidently in multi-agency settings.
- Excellent communication, organisational and IT skills, with the ability to manage competing priorities and maintain accurate records and reporting.
- Commitment to equality, inclusion and survivor-led practice, with the ability to model Safenet and Calico values in day-to-day leadership.
Desirable
- ILM, CMI or another relevant management qualification, or evidence of continued professional development in leadership.
- Experience of service development, project delivery, change management or supporting new initiatives within a support service setting.
- Knowledge of Women’s Aid National Quality Standards and relevant legislation and frameworks relating to domestic abuse and safeguarding.
- Understanding of budget monitoring, contract requirements or income maximisation within a commissioned or grant-funded service.
Salary: £ 36’500
Hours: 37 per week
Contract: Permanent
Location: Bury
Closing date: 19th June 2026
Telephone screening: 25th June 2026
Interview date: 29th June 2026
We are committed to safeguarding and promoting the wellbeing of adults, children and young people. Appointment will be subject to appropriate safer recruitment checks. We welcome applications from all backgrounds and are committed to inclusive, anti-discriminatory and anti-racist practice.
Organisation
Posted on: 19 May 2026
Closing date: 18 June 2026 at 15:59
Job ref: REQ002655
Tags: Domestic Violence / Abuse, Victim Support, Social / Support Work
The client requests no contact from agencies or media sales.
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