Service manager jobs in windsor, windsor and maidenhead

The Charity and The Vision.  

Scotty’s Little Soldiers is a UK-based charity dedicated to supporting military children and young people (0 to 25 years) who have experienced the death of a parent who served in the British Armed Forces. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity offers a unique blend of emotional, practical, and educational support to over 700 young people, and we have big ambitions to support over 1,000 children annually by 2030.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.  

Scotty’s is seeking an experienced bereavement counsellor to join our small but effective team. The role involves supporting children and young people affected by bereavement, which may include death in service, illness, or suicide.

We want every bereaved military child and young person to have:

• Access to the very best emotional health and wellbeing support.

• Outstanding development opportunities.

• The chance to smile again. 

We call these our Promises. Our promises align with our three programmes: SMILES, STRIDES and SUPPORT.

· The SMILES Programme provides children with the chance to smile again

· The STRIDES Programme provides children with outstanding development opportunities

· The SUPPORT Programme provides the very best emotional health and wellbeing support to children who are struggling to cope following a bereavement. 

Our Bereavement Counsellor will be a valuable member of the SUPPORT Programme, delivering online 1:1 and group support to those who need it most.  But all three programmes work closely together (we call this the Families team).

Role Mission:

The Scotty’s Bereavement Counsellor will work with our families who are struggling with their grief to help them understand their feelings, develop coping skills and build their new life.

This role will be accountable for:

Providing emotional support, counselling and therapeutic interventions to individuals and families coping with grief and loss. The role involves working compassionately and ethically with families affected by bereavement, helping them process their emotions and find ways to adjust to life after a loss.

The Bereavement Counsellor will work collaboratively with the SUPPORT team and the wider Families team to ensure that all work undertaken by Scotty’s is delivered in a supportive and sensitive manner and that Scotty families receive exemplary care.

What are the 3-month goals for this role:

· Within three months the Counsellor will have developed their knowledge of the range of services that Scotty’s offers to our families so that they can advise and support families in their case load.

· Will have begun to learn and understand the Scotty Values and the Scotty Way (we do things a little differently and our culture is very important to us and our families!).

· Would have begun supporting the families assigned to their caseload by the Head of SUPPORT.  This will predominantly if not entirely be online 1:1 delivery.

· Will have completed all necessary safeguarding training and be part of the Scotty’s Safeguarding team.

· Begun attending peer supervision sessions with the SUPPORT team.

What are the 6-month goals for this role:

· Will have established a caseload as assigned by the Head of SUPPORT which is likely to include 1:1 online sessions, and may also include online group sessions, drop ins or workshops.

· Will have begun to support the wider Families team by attending Scotty events.  At Scotty events, a SUPPORT team member often attends to provide support to any families in distress (this may require occasional weekend or evening work).

· Will be working cohesively with the Families team and the wider Scotty team to share your knowledge and skills.  Scotty’s values a culture of learning and strives to ensure team members can learn from one another’s expertise.

· Will be contributing to peer supervision sessions to ensure all SUPPORT team members are able to give the best support to families.

· Regularly meeting with your selected external supervisor.

What are the 9-month goals for this role:

· Will be supporting a caseload as assigned by the Head of SUPPORT, with emerging impact data showing the success of your support.  Scotty’s uses the Child Bereavement Service Questionnaire (CBSQ) developed by the CBN to monitor the impact of 1:1 support and the Strengths and Difficulties Questionnaire (SDQ) for pre-bereavement support.

· Will be a valuable member of the SUPPORT programme, Families and wider Scotty team. Providing first rate bereavement counselling and support directly to families but also indirectly helping families by working collaboratively with other team members.

What are the key responsibilities of this role:

· Managing a caseload and delivering one to one counselling sessions as assigned by the Head of SUPPORT. This will predominantly be online delivery using Teams video calling but also other formats as needed by families.

· Facilitate group therapy or support groups when appropriate.

· Conduct initial assessment to determine clients’ needs and suitability for counselling.

· Maintaining accurate and confidential case notes in a timely fashion using our Salesforce based system in accordance with data protection and organisational policies.

· Adhering to all safeguarding requirements and operating as part of the Scotty Safeguarding team to maintain the highest standards across the charity.

· Supporting the development of resources and materials as needed.

· Working collaboratively within the SUPPORT team, including peer supervision.

· Working collaboratively and effectively within the Families team to ensure that families are directed to the appropriate services in a timely fashion.  This could include directing families you are working with towards our educational grants, our respite breaks, our events, our school support or our advocacy.

· Liaise with healthcare and mental health professionals such as GPs, CAMHS and social workers or other professionals where appropriate to ensure holistic care and management of risk.

· Attending at least six (mandatory) face to face team days, normally located in the East of England.

· Participate in regular clinical supervision and continuing professional development.

Skillset and Experiences Required:

Essential

· Member of the British Association for Counselling and Psychotherapy (BACP) or United Kingdom Council for Psychotherapy (UKCP).  We may consider applications from practitioners with HCPC or NCS membership too.

· Level 4 Counselling / Psychotherapy Diploma or above.

· Significant experience (post qualification) providing bereavement counselling, to children or young people (0-25yrs).

· Experience and training with NICE-approved talking therapies.

· Demonstrated knowledge of issues surrounding bereavement.

· Ability to manage caseload effectively.

· Willingness to work flexible hours to accommodate children’s needs (this may include evening work to avoid school hours at times).

· Excellent computer literacy.

· Ability to develop good therapeutic relationships with families.

· Ability to engage with peer supervision and Scotty’s funded external supervision effectively.

· Ability to engage with a culture of continuous learning and support the learning of others.

· Ability to work flexibly as part of a team and independently to meet the needs of the service.

· Commitment to professional standards and ethical practice.

Desirable

· Accredited member of BACP.

· Knowledge or experience of or with the military community.

· Experience of online counselling.

· Experience (post qualification) providing pre-bereavement counselling or support.

· Experience of supporting those bereaved by suicide.

· Knowledge of or experience using assessment tools such as SDQs or CBSQs.

· Knowledge of statutory mental health provision and systems including CAMHS and EHCPs.

· Experience of providing counselling or support to young people with SEND or additional needs.

· Ability to drive with access to own transport is an advantage as some team meetings can take place away from public transport routes.

· Experience working within a hospice, NHS or charitable setting.

Additional Information

- The role may require evening or weekend work

- Enhanced DBS check required

- Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Embrace Change and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate on the basis of race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we are dedicated to providing a fair and inclusive recruitment process for all candidates.

We're looking for 3 kind, compassionate and resilient Support workers to join our Learning Disabilities service in Langley.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care.

What you'll do:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised

What you'll bring:

Essential:
- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:
- Experience in working with people with Learning Disabilities and Autism

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

35 hours a week: Flexibility available to structure around evening/afterschool hours and weekend sessions

Hybrid role (working from the office in Morden, home and in other locations)

We are looking for an outgoing and self-motivated individual to help drive and develop vision, mission and strategy to progress the youth work of both the Schools and College Pastors initiatives under the Ascension Trust umbrella and as lead for the Synergy Network.

The focus in this role:

• Coordinating and supporting the Schools and College Pastor initiatives and developing strategies to grow and strengthen the work of our teams and also to promote the network and collaborations with other organisations.
• Enthuse and engage with stakeholders who want to work to combat serious youth violence, including faith groups, police and public sector.
• Develop and implement a future strategy for School and College Pastors and the Synergy Network.
• Develop funding bids for future initiatives such as the prevention of serious youth violence, working with the Youth Endowment Fund, Violence Reduction Units, and developing funding streams for the School and College Pastor initiatives with appropriate funding bodies.
• Develop vision, strategy and training for growth in new and existing initiatives.
• Develop and maintain a communications strategy for the Synergy Network, including events organisation, website and social media maintenance.
• Support the Synergy Network board by organising events, maintaining the website and social media platforms.
• This is a role that allows for flexibility and creativity in approach with training and support available to grow the individual in post.

Further information about this opportunity can be found in the Job Specification.

Please click the Apply button for application details. We will not accept CVs in the absence of a completed application form.

Closing date: 30 June 2025

The postholder is required to be a Christian. The Equality Act 2010 Schedule 9, Part 1 applies to this post.

No enquiries from agencies or media sales.

Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year

Responsible to: Head of Helplines

Salary: £18.69 per hour (For those living in London, £20.50 per hour)

Hours: 3 hours fixed per month and additional ad hoc hours where required due to service needs; operating hours are Monday – Friday, 9am – 5pm

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.  Please note that there are 3 part-time positions available for this role.

Benefits:

• Friendly and collaborative working environment
• Remote working 
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 
• Enhanced maternity, adoption and paternity pay 
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme 
• Access to staff discounts

Closing date: 9th June 2025, 17:00

Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above

About the role:

Respect is seeking two Helplines Advisors to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.

You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.

About you:

• An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
• An understanding of the help-seeking barriers for male victims of domestic abuse 
• An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships 
• Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment 
• A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply 

You must download an application form from Respect's job page, and submit to our operations department in word doc. format only, please. 

For an informal discussion about the role, please contact our HR Team directly. 

Closing date: 9th June 2025, 17:00

Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
 

Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year

Responsible to: Head of Helplines

Salary: Point 31-34 £34,016 - £36754  (a London Allowance of £3299 will be applied to employees who live in London)

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure. 

Hours: 35 Hours per week; Monday – Friday 9am – 5pm

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding. Please note that there are two full time positions available for this post.

Benefits:

• Friendly and collaborative working environment
• Remote working 
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 
• Enhanced maternity, adoption and paternity pay 
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme 
• Access to staff discounts

Closing date: 9th June 2025, 17:00

Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above

About the role:

Respect is seeking two Helplines Advisors to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.

You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.

About you:

• An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
• An understanding of the help-seeking barriers for male victims of domestic abuse 
• An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships 
• Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment 
• A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply 

You must download an application form from Respect's job page, and submit to Operations department in word doc. format only, please. 

For an informal discussion about the role, please contact our HR Team directly 

Closing date: 9th June 2025, 17:00

Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
 

We’re looking for a well-organised person, with excellent attention to detail and a can-do attitude. You will enjoy undertaking a variety of work from project work to administration. You will have gained two-years work experience in grant making, so will be comfortable working with others and will feel confident using IT applications and databases.This role is remotely based, you’ll be in touch with the rest of the team on a daily basis, but you’ll also feel comfortable undertaking tasks yourself and will competently manage your own time.You will also have a passion for our values and our work. If this sounds like you, we’d love to hear from you!

Team: Individual Giving

Location: Homebased with occasional travel for meetings

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £42,750.72 per annum: 

Contract: Fixed term for 12 months

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Individual Giving Officer:

• This role is crucial in delivering the charity’s Individual Giving programme, working across multiple communication channels to grow sustainable income for Cats Protection by recruiting and stewarding supporters across a range of products.
• This includes everything from making TV ads, working with Face-to-Face fundraisers, running our digital campaigns, mailings, telemarketing campaigns, and much more– all of which feature cats at the heart, of course. You will need to work with both internal departments and external agencies to ensure projects are delivered on schedule and within budget.

About the Individual Giving Team:

• We sit within the Marketing & Income Generation directorate
• Our team is responsible for the recruitment and retention of individual supporters to generate over £22 million each year and provide leads for the other teams in the directorate
• We currently have a team of 13 working across Acquisition and Retention on our Appeals and Raffles, Membership, Sponsorship, Lottery and regular giving programs using Mail, Face to Face, DRTV, email, Digital, Social and other paid media

What we’re looking for in our Senior Individual Giving Officer:

• Extensive experience in an Individual Giving or similar role, ideally working with agencies in the third sector
• Experience in leading the organisation of projects/activities or schedules
• Experience in budget management, ideally with multiple income and expenditure items
• Proven track record of achieving income against agreed financial targets, and measuring against KPIs
• Experience of at least some broad-based fundraising, such as Direct Mail, DRTV, telephone, digital or face-to-face fundraising

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 5th June 2025

Virtual interview date: 11th & 12th June 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Ealing.

£28,500.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS (take this out if BSW advert)
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.

This role is set for 9-month, ending on 12 January 2026, with the possibility of extension.

The Specialist Support Worker role involves early shifts (8:00-16:00) and late shifts (14:00-22:00) throughout the week, including some weekends each month.

What you'll bring:

Essential:

Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Specialist knowledge relevant to supporting young people with a Mental Health diagnosis.

Desirable:

Experience of working in a complex mental health environment

Demonstrable experience of trauma-informed practice

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Join the V.I.P. as our Director of Delivery and Operations as we work towards transforming the future for young people affected by violence.

Applications close: 9 a.m. Monday 16th June 2025
Location: Hybrid (office in Hammersmith)

About The Violence Intervention Project (V.I.P)

The Violence Intervention Project (V.I.P) is a forward-thinking charity focused on reducing serious youth violence (SYV) among young people in West London.

Founded in 2017, V.I.P. combines therapeutic approaches with practical support to help young people, their families, and communities build safer, more positive futures.

At the heart of our work is the Urban Therapy model, a clinically informed, trauma-focused intervention that supports youth in navigating the challenges of violence, poverty, and emotional distress.

We collaborate closely with statutory services and community partners to ensure long-term impact and sustainable change.

With a strong presence across several boroughs, V.I.P. is dedicated to innovation, prioritising employee well-being, and fostering a supportive, growth-oriented team culture. We work with young people where they feel most comfortable—whether at home, in the community, or on the streets—ensuring flexibility and accessibility in our approach.

Our mission is to create a lasting impact in the lives of those we support, driving meaningful change through evidence-based practice and compassionate, relationship-driven care.

About the role

As Director of Delivery and Operations, you will play a pivotal role in leading the scaling and operational excellence of V.I.P.’s impactful programmes. You will ensure that our services are delivered efficiently and effectively, while maintaining the highest quality standards as we grow.

Your leadership will be crucial in overseeing the strategic development of new income-generating programmes, ensuring their integration into the wider organisational strategy, and embedding data-driven decision-making to enhance impact.

You will have a direct impact on V.I.P.’s growth and ability to expand our transformative work, ultimately improving the lives of young people affected by violence across West London.

Who we are looking for

We seek a strategic and results-driven leader with a proven track record in programme delivery and operational management. The ideal candidate will bring a blend of leadership, innovation, and a passion for tackling youth violence.

You will have the ability to scale programmes, optimise resources, and embed impact measurement frameworks.

Essential qualities, skills, and experience include:

• Extensive experience in leading and scaling programmes, ideally within the charity or social sector.
• Proven success in driving operational efficiency, resource management, and quality assurance.
• Strong leadership skills, with the ability to motivate and develop a diverse, cross-functional team.
• Exceptional communication and stakeholder management skills, with experience engaging with local authorities and statutory partners.
• Data-driven mindset, with experience embedding monitoring and evaluation systems into programme delivery.
• A commitment to the well-being of young people and an understanding of trauma-informed care and youth violence.

If you are a visionary leader ready to make a lasting impact, we want to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 16th June 2025.

We're looking for 2 kind, compassionate and resilient Enhanced Support Worker to join our Mental Health service in Westminster.

£29,058.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Enhanced Support Workers help to enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community, by providing flexible and individually tailored support.
The working pattern of this role are as follows: Combination of 5-day, 4-day, and 6-day work weeks, including weekends.
Shift times:
Early: 8am-4pm
Late: 2:30pm-10:30pm

What you'll do:
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support actions and capture outcomes in Support and Risk Management files.
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community especially the local mental health system to ensure that customers receive the best treatment available
* Lead on an area of specialism (e.g. , health and wellbeing) , build partnerships and develop internal and external opportunities for service-users in this area
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Flexible
* Open to feedback and self-development as well as thrives on change and enjoys dynamic diverse environments.
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication

What you'll bring:

Essential:
* Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
* Experience working in mental health

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Senior Mental Health Practitioners 

Closing date: midday on Friday 20th June 2025 

· Greater London (Croydon, Sutton and Merton)

· £39,262 per annum (including OLW)

· Part-time pro rata (21 hours per week)

Are you a qualified Senior Mental Health Practitioner looking for your next career move? 

Off the Record is an award-winning young people’s mental health charity working across Southwest London.  We are currently celebrating our 30th year. Our Vision is Brilliant, Beautiful and Better mental health for all and our mission is to “show up” for all children and young people's mental health in Southwest London. 

We are a passionate, relational, humanistic organization that works hard to provide compassionate and high-quality mental health support at the point that young people need it rather than at the point of availability.  We provide a range of mental health services to children and young people including Talking therapies, online therapeutic support, a young carers service, therapeutic support to young refugees and asylum seekers, young people in the youth justice system and those impacted by serious youth violence.  Since the pandemic we have increasingly focused on ensuring that we are “all back in” and we love working in the communities in which young people live.

We are inspired and energized by young people themselves and continue to develop and shape our services around the ever-changing mental health needs of young people. We are 100 % committed to diversity and inclusion in these challenging times.  We are currently looking for a range of dynamic and passionate professionals who can work thoughtfully and sensitively with young people in our diverse team of experienced and committed professionals.

One final thing you should know. Theres lots of research that shows how marginalized groups may not apply for jobs unless they meet 100% of the qualifications. We also know that mental health practitioners come from a wide range of backgrounds with rich personal and professional experiences that might not seem standard and that's okay! We really value people who bring unique perspectives and add new knowledge to our team.

One of our fantastic clients is seeking a highly skilled and experienced Head of External Affairs to develop and implement a comprehensive external affairs strategy. This pivotal role will be instrumental in strengthening societies and changing lives, working closely with senior leadership to lead government relations across the UK and cultivate relationships with elected representatives, the Civil Service, and key partners within the voluntary, community, and social enterprise sectors.

The successful candidate will lead a team of public affairs, policy, and influencing professionals, contributing to the wider communications strategy. They will leverage an extensive network of stakeholders and a deep understanding of policy and public affairs to stay abreast of significant developments, ensuring the organisation remains proactive in its positioning and sensitive areas.

This role requires a leader who can inspire and develop a team of External Affairs professionals, devising and executing projects in a fast-paced environment while ensuring alignment with strategic goals. The External Affairs mandate is exceptionally diverse, spanning devolved governments across the UK and increasing regional devolution within England. Regular travel to attend meetings and spend time with colleagues across the UK will be required.

The Head of External Affairs will provide a professional, consistent, and expert service, supporting strategic activity across the organisation. They will oversee tailoring outputs to effectively reach key external affairs stakeholders and play a senior role in assessing areas of reputational risk.

Key responsibilities

• As a member of the communications leadership team, take ownership of, create, and implement a comprehensive external affairs strategy to deliver the organisation's missions and strategic objectives, including significant activity in the national portfolios, integrated and aligned to its communications strategy.

• Provide strategic oversight of government relations, public affairs, and strategic engagement across the UK, including relationships with sponsor bodies, working closely with the CEO Office and Portfolio Directors. Offer strategic guidance, sound judgement, and advice to senior leadership and other teams, driving a consistent organisational approach to relationship management.

• Take responsibility for strategic horizon scanning for external affairs activity across the mission areas, ensuring information and advice is shared directly with the CEO and senior colleagues, and opportunities for stakeholder engagement and influencing are maximised.

• Devise and lead a programme of external engagement with key policy, political, and mission-related stakeholders for the Chair, CEO, Board Members, and other senior leaders. This includes owning and coordinating key messages and briefings, attending meetings as appropriate, and ensuring actions are followed up.

• Oversee the design and delivery of engagement programmes that measurably increase engagement with key political and other audiences. Identify and manage risks, trends, or opportunities to protect and enhance the organisation's reputation and ensure successful influencing among key stakeholders.

• Plan and deliver a continuous review and evaluation of activities, including external benchmarking, measurement of engagement levels, and performance standards to ensure effective delivery of the External Affairs strategy across the four nations.

• Lead and develop a high-performing team, delegating work effectively, ensuring appropriate use of resource across the team, and providing and commissioning external suppliers and internal stakeholders to deliver high-quality plans.

Person Specifications

• Substantial experience leading government relations, public affairs, policy, and advocacy in a large, matrix organisation, ideally interacting with devolved administrations (national and mayoral).

• Experience in building and maintaining relationships with senior political and other stakeholders, fostering collaboration across diverse communities and perspectives.

• Experience of planning and executing strategic engagement across a range of high-profile audiences and activities, including responsibility for Chair/CEO/Board-level engagement.

• Experience of strategic planning and decision-making at a local, regional, and national level, including with peer organisations and local governments.

• Excellent interpersonal, networking, and communication skills, with the ability to engage diverse audiences with clarity and inclusivity.

• Experience of briefing and working with senior leaders in support of organisational and engagement objectives, often at short notice, including providing counsel in times of reputational risk and navigating complex organisational dynamics.

• Demonstrable leadership and project-management ability, with experience developing high-performing teams, resource management, and working in a matrix-management and collaborative environment.

• Experience commissioning agencies and third-party suppliers to work with internal stakeholders to deliver high-quality plans.

• Experience of continued professional, managerial, and personal development within the relevant discipline.

• If this role is based in Wales, or supports customers or colleagues in Wales, an understanding of Welsh language legislation and the Welsh Language Standards of the organisation is required.

What’s on Offer:

• Salary of £54,277-£60,000 outside London or £59,000-£66,500 inside London 

• Full time role 

• 12 month contract

• Immediate start 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button via our website.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Peer Support Worker

Salary: £27,008 per annum (£17,285.12 pro rata)
Hours per week: 24 hours per week
Location: Phoenix Rehabilitation Unit, Springfield Hospital, SW17 0YF.

Have you experienced mental health challenges and want to inspire others with your recovery? Join them!

Our client are looking for someone who brings compassion, resilience, and lived experience to the role of Peer Support Worker at their Phoenix Rehab Unit in Springfield Hospital.

This is a meaningful opportunity to use your personal journey to support individuals navigating their own recovery. As part of a dedicated multi-disciplinary team, you’ll offer emotional and practical support to inpatients and continue to work with them in the community after discharge, helping them build confidence, independence, and essential life skills.

You will:

• Use your own lived experience to build trust and inspire hope
• Support service users in developing coping strategies, social skills, and independence
• Assist individuals in identifying goals and personal interests
• Help monitor progress and recognise early signs of relapse
• Facilitate connections with community resources and services
• Support reconnection with family, friends, and wider networks
• Provide up to 12 weeks of follow-up in the community post-discharge
• Maintain accurate records and contribute to service evaluations
• Promote recovery-focused, strength-based approaches in all interactions

You bring:

• Personal lived experience of mental health challenges (essential)
• A willingness to share your recovery journey appropriately
• Excellent communication, listening, and organisational skills
• Confidence using Microsoft Office and recording notes
• The ability to work independently and as part of a multidisciplinary team
• A strong understanding of boundaries, safeguarding, and confidentiality
• A commitment to promoting diversity, inclusion, and anti-stigma principles
• The ability to travel across boroughs using public transport

About the Unit:

The Unit is a 16-bed specialist inpatient rehabilitation facility supporting people with enduring mental health conditions. They provide 24-hour care in a supportive environment that bridges the gap between hospital care and independent living. You’ll join a forward-thinking team that prioritises patient empowerment and sustainable recovery.

About them:

They’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Their experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. They combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. They partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. They focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.

A site visit will take place on Wednesday 18th June at the Unit.
Face-to-face interviews will be held the following week — date to be confirmed.

Benefits:

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

REF-221842