Service manager jobs

About the Role

Advice Giving

• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.
• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.
• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.
• Meet the individual performance targets set as part of this project.

Research & Campaigning

• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.
• Keep up to date with current research and campaigns priorities, initiatives and plans.

Administration

• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.
• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.

Professional development

• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:
  • Attending training opportunities.
  • Reading monthly subscriptions, relevant publications and Citizens Advice Updates
• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.
• Identify and implement your own learning and development needs.

Other duties and responsibilities

• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.
• Promote the aims, policies, and membership requirements of the Citizens Advice service.
• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
• Be a positive ambassador for Citizens Advice Liverpool.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Requirements

Desirable

1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.

3. Ability to give and receive feedback objectively and sensitively.

4. Effective oral and written communication skills, with good IT knowledge to support delivery of service

5. Ability and willingness to work both on own initiative and as part of a team.

6. Willingness to learn and develop skills and be flexible with service delivery.

7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.

8. Ability to assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.

About us

This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.

As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:

• guidance on the most appropriate payment methods.

• information on how to access help from energy suppliers.

• energy efficiency measures and ways to save on bills.

• information about Smart Meters.

• maximising benefit and other income.

You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

The purpose of the Bookkeeper position at Latin American House is to ensure accurate and timely financial administration, supporting the efficient management and smooth operation of the organisation’s financial activities. This includes processing invoices, tracking payments and expenses, managing financial documentation, and ensuring compliance with both internal policies and external regulations.

The Bookkeeper plays a crucial role in maintaining accurate financial records, assisting with financial reporting, audit preparation, and supporting senior management in overseeing budgets, payroll, and compliance.

By providing essential administrative support, the Bookkeeper upholds the integrity, efficiency, and transparency of LAH's financial processes, contributing to the overall success, sustainability, and governance of the organisation.

Main duties and responsibilities:

1. Maintaining accurate and up-to-date financial records by:
● Accurately recording all financial transactions, including income, expenses, invoices, payments, and receipts, ensuring they are categorised correctly in the financial system
● Regularly reconciling bank accounts, credit card statements, and other financial documents to ensure accuracy and identify discrepancies
● Maintaining and organising all financial documentation, including invoices, receipts, contracts, and financial reports, in accordance with internal policies and regulatory requirements
● Ensuring that all financial data is entered into the accounting system in a timely manner and accurately, and keeping records updated as necessary, reflecting any changes or corrections

2. Supporting organisational income and expenditure processes efficiently by:
● Monitoring and tracking income and expenses across various budgets, ensuring all transactions are in alignment with allocated funds and any restrictions on specific funds
● Processing self-generated income from all LAH activities (e.g., Space rental, hall hire, Saturday School, etc.) by preparing related invoices, ensuring accurate record-keeping, and diligently tracking payment status
● Recording and processing utility bills, ensuring proper allocation of recharges where applicable
● Preparing payments on the CAF Bank platform for approval by authorised signatories

3. Assisting organisational financial compliance by:
● Preparing financial records for audits and financial reporting as required, ensuring compliance with tax laws, charity regulations, and other applicable legal standards
● Maintaining and updating the LAH’s inventory by accurately recording purchases, disposals, and changes in assets, such as IT equipment and furniture
● Assisting with payroll enrollment administration for new starters, ensuring accurate processing and compliance with relevant payroll procedures
● Collaborating with senior management to ensure adherence to LAH’s Financial Policy and internal financial procedures
● Supporting the development and implementation of enhanced financial systems and internal controls to improve efficiency and compliance

4. Other accountabilities:
● Attending team meetings and one-to-ones as required 
● Participating in relevant training or professional development to maintain and
improve financial administration skills 
● Carrying out any other bookkeeping-related duties appropriate to the post, as
agreed with your line manager

Join our dynamic team where your energy and resourcefulness will shine! We're on the lookout for enthusiastic, motivated individuals who are ready to make a real difference to the lives of tenants with learning disabilities and autism in Ulverston. As part of our friendly team, you'll be at the heart of delivering person-centred care, helping tenants engage in daily life and enjoy a wide array of activities.

Strong communication and engagement skills are essential, along with the ability to demonstrate unconditional positive regard for the young people we support. Maturity, responsibility, and confidence in a positive behaviour support framework are crucial.

Responsibilities include personal care, domestic tasks, and community activities like walking, swimming, and eating out. While prior experience is beneficial, an engaging, creative, and person-centred approach is vital. We value the personal skills and interests you bring, such as sports, outdoor pursuits, creative arts, music, and cooking.

Our service is easily accessible from Ulverston by car, bus, and train.

This role offers unique challenges and great job satisfaction for those looking to make a positive difference in others' lives. We provide relevant training, including accredited health and social care diplomas through our training academy. Flexibility in working hours, including evenings, weekends, and sleep-ins, is required. We offer opportunities for personal and career development, good conditions of service, and a supportive management culture.

This role is suited for experienced care workers, graduates, and those seeking a stimulating career in social care. You can choose to be paid weekly or monthly.

Vacancy Reference Number: 89009

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in, and eligible to work within, the UK.

Are you looking for a diverse role that is fun, stimulating and rewarding every day?

Here at Creative Support, we are seeking warm, reliable and proactive Relief Support Workers to join our friendly learning disability and autism support staff team in Ulverston, Cumbria.

You will be able to communicate positively with tenants, some of whom may be non-verbal.

Our service is located 10 minutes from Ulverston Train Station and we offer flexible shifts and permanent contracts. 12 months employed experience is essential for all of our Relief roles.

You will be paid on a weekly basis.

Your role will include:

• Support with personal care and meals
• Administering medication and lone working
• Encouraging service users to participate in activities in the local community

You will be required to work in a flexible relief based manner. This is a role which can be enjoyed by people who are committed to making a positive difference.

As a Creative Support Bank Staff member you will have access to our free app which allows you to pick up shifts in any area of the country and provides information on the service and shifts, including directions.

Vacancy Reference Number: 86533

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.

Business Administration Officer

Hourly rate: £20.52 per hour

Location: London (hybrid)

Hours: Full-time, 35 hours per week (Monday to Friday)

Start date: 1st September

Are you an experienced administrator with strong organisational skills and a keen eye for detail? We are seeking a Business Administration Officer to provide high-level administrative and secretarial support for a prestigious professional membership organisation in London.

This is a temporary role, and we are looking for someone who can start on 1st September.

About the role:

As a key member of the Corporate Administration team, you will support governance, business processes, and executive administration. This role requires excellent communication skills and the ability to manage multiple priorities efficiently.

Key Responsibilities:

• Provide secretariat support for governance committees, including meeting preparation, minute-taking, and action follow-ups.
• Offer executive administrative support to senior management and trustees.
• Manage internal and external meeting logistics, including catering and scheduling. Maintain central records, policy documentation, and reporting processes.
• Support corporate governance activities such as elections, appointments, and compliance processes.

About You:

• Proven experience in a senior administrative or business support role. Strong minute-taking and governance administration experience.
• Excellent organisational and time management skills.
• Ability to communicate professionally with senior stakeholders. Proficiency in MS Office, Teams, and CRM systems.
• Experience in the NHS, membership bodies, or charities (desirable but not essential).

Why Apply? Opportunity to work in a professional and dynamic environment. Immediate start for a high-impact role. Competitive hourly rate of £20.52 per hour.

If you are available immediately and have the experience required, we would love to hear from you. 

Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you a ‘people person’ with the commitment and person-centred values to be able to make a real difference to the lives of people with autism and other needs? Would you enjoy working for a progressive national, charitable organisation?

We are seeking highly motivated Relief Support Workers to support people with autism spectrum conditions and other needs living in a bespoke supported living service in Little Thurrock to enjoy an excellent quality of life, wellbeing and opportunities for personal development. The service will offer an empowering, strengths-based model of support which enables people to lead fulfilling and valued lives, maintain their tenancies, participate in their local community, develop independent living skills and achieve their personal goals and desired outcomes.

Your role will involve providing care and support in a personalised and responsive manner. You will provide respectful personal care and support to enable people to develop their quality of life and independence. This will include providing support to build confidence and skills in all activities of daily living. You will enable people to establish a positive and meaningful lifestyle, build community connections and relationships with others.

Prior relevant paid or voluntary work experience of supporting people with autism, a learning disability and/or mental health needs is essential. We are looking for individuals who have the following personal qualities and attitudes:

• Kindness and compassion
• Enthusiasm and creativity
• A respectful and inclusive approach
• An accountable and conscientious attitude
• Ability to work positively in a team
• The courage to question and to challenge when needed
• Commitment to enable service users to achieve their goals
• Willingness to keep learning and developing your own practice

This is a Relief Support Worker position which enables you to pick up shifts at a time that suits you, which is ideal for fitting around personal commitments, study or caring responsibilities. The flexible shift pattern includes evenings, weekends and sleep-ins.

Experience for our Relief Support Worker roles is essential, if you do not have experience please consider applying for a permanent role to enable us to give you the training and support needed to become a confident practitioner.

Vacancy Reference Number: 86521

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization- Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

We can only accept applications from candidates who are located in and eligible to work within the UK- this post will not be open to Sponsorship under the UKVI scheme.

Careers and Employability Adviser

We are looking for a Careers and Employability Adviser with extensive knowledge of working with care experienced young people (16-26) to guide and support young people in their professional development to help them reach their full potential.

Position: Careers and Employability Adviser

Location: London Waterloo (twice a week based in East or West London)

Salary: £34,900 per annum depending on experience

Contract: Fixed-term contract until March 2026, with the potential to transition into a permanent post, 37.5 hours per week (Monday to Friday)

Start date: As soon as possible.

Benefits: 27 days holiday per year PLUS the 1st Friday of every month is a half day. Pension and contributions are payable 3% after 3 months of service, employee assistance programme.

About the role:

As a Careers and Employability Adviser, you will be able to demonstrate a real passion for making a difference in your client’s lives. You will possess the ability to build trusting relationships quickly, broaden horizons, and encourage young people to be aspirational.

You will be working for a charity that really makes a difference in the lives of young care leavers. Wherever they are coming from, they help to open doors and give them the skills, confidence, and inspiration to realise their full potential.

Main duties and responsibilities

• To provide individual Information Advice and Guidance (IAG) support to young people on the programme.
• To identify opportunities for work that match participants’ interests and abilities.
• Support the delivery of various Programmes.
• To assist young people in their search for employment in outreach locations.
• To maintain a client-centred approach and be sensitive to the needs of a diverse client group.
• To compile and maintain accurate records and collect monitoring data for the project.
• To support the delivery of milestones and outcomes relating to those agreed upon with our partners.
• To provide progress information to line management as required.
• To attend and participate effectively in internal and external meetings.

About you:

To be successful in the role of Careers and Employability Adviser you will have resilience, a belief that there is always a way forward and an innovative approach to youth engagement.

If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!

Experience, Qualifications and Skills

• At least 2 years’ experience working with disadvantaged youth groups to transition them into employment
• Excellent communication skills, both written and oral.
• Experience working with vulnerable young people.
• Resilient, positive, and comfortable working effectively with complexity.
• Experience in delivering training sessions to young people.
• A good understanding of safeguarding responsibilities and risk assessment.
• Ability to work on own initiative as well as collaboratively with the rest of the team
• Empathetic, engaging, and innovative – the ability to present and to be motivational.
• Flexible approach yet able to maintain clear boundaries with clients once contracted.
• Strong organisational, timekeeping and record-keeping skills.
• Good IT skills required including recording of database entries.
• Ability to effectively communicate and relate to young people with varying levels of educational attainment, attention spans and motivation.

If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!

You may have experience in areas such as Careers Officer, Careers Manager, Careers Specialist Advisor, Recruitment Support, HR & Recruitment, HR generalist, HR Adviser, Human Resources Advisor, Human Resources Administrator, HR Business Partner, People Advisor, HR Assistant, HR Officer, HR Specialist, HR Coordinator, HR Consultant, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Making The Leap is an innovative social justice charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has two pillars: Programmes – which is direct delivery to young people from less-advantaged socioeconomic backgrounds to raise their aspirations and increase their access to opportunities, and Leadership and Advocacy -  which covers the UK Social Mobility Awards; the Social Mobility Podcast, the Social Mobility List, our research function and a number of strands: core Making The Leap, your remit would be directly with the first three strands and  your team will be responsible for generating the income for core Making The Leap.

Role overview:

As a member of MTL’s senior management team, you will take responsibility for the organisation’s growth and outward facing initiatives. You will lead and manage the organisation’s portfolio of social mobility leadership strands, and develop strong working relationships with key stakeholders. You will provide dynamic day-to-day leadership for the MTL’s directorate responsible for income generation, impact, research, communications and policy, and ensure the organisation continues to be an exemplar of innovation, integrity and collaboration. You will also be contributing to, implementing and monitoring delivery of the organisation’s strategic plan.

Why you should join Ella’s…

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description and person specification

This is an exciting and varied role that encompasses all aspects of our fundraising activity and will support the development of relationships with our individual donors, Trusts and Foundations, Corporate Partners, and Community/Faith Groups. Our ideal candidate will have experience of working in a charity or other related organisation, in a fundraising and / or marketing team, and will bring relevant, transferable experience to apply to this role. You will work closely with the fundraising team to research, steward, and help secure funding and on your own initiative. Your work will play a key role in enabling our mission to help unlock lasting freedom among women who have survived trafficking, exploitation and other forms of violence.

Key Responsibilities

• Support the development of our individual giving programme including the planning and delivery of fundraising appeals and campaigns.
• Ensure donations are promptly acknowledged and recorded on our fundraising database, Donorfy.
• Lead the development of our use of Donorfy to record and report on our fundraising data, and manage donor relationships.
• Support the planning and delivery of key fundraising events including our annual Gala fundraising event.
• Conduct periodic and ad hoc prospect research on previous and prospective funders and identify new funding opportunities under the supervision of the Trusts and Foundations Grants lead.
• Support the Trusts and Foundations Grants lead to maintain a calendar of deadlines and reporting requirements
• Coordinate periodic mail outs to Trusts and Foundations in the small/general category.
• Support the cultivation and stewardship of corporate supporters under the direction of the Head of Fundraising.
• Assist with developing corporate partnership proposals, and other communications including periodic newsletters and social
• Help coordinate volunteer opportunities for our corporate partners
• Provide general admin support for corporate partners and corporate enquiries.
• Build relationships with local community and faith-based groups, providing support and materials for community-led fundraising activities.
• Represent the organisation at relevant events or meetings, when appropriate
• Contribute to team planning, reporting, and income forecasting
• Note take at team meetings and chase actions.

Benefits 

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures. 
• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team. 
• 28 days holiday, plus bank holidays. 

It is intended that interviews will be held remotely during September. Candidates will be invited to interview by email.
If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion then please email us. Please also note that appointment to this role will be subject to a DBS check. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.

Here is a summary of our main activities: 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation. 

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks. Having a criminal record will not automatically exclude applicants.

We have an exciting opportunity for a Children & Young Person ( CYP) Caseworker to join the Cope and Recovery team in South Yorkshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based Sheffield and is offered on a hybrid basis working from both the office and at home.

As a CYP Independent Victim Advocate (IVA) you will be:

• Ensuring the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS's Service Model.
• You may make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

You will need:

• To be a confident, compassionate & empathic person who can work well under pressure
• To be able to speak with people in a trauma informed way
• To be composed, empathic & able to quickly assess situations
• To live within South Yorkshire, or a reasonable distance from South Yorkshire, to allow you to fulfil the needs of our service and victims in line with our Outreach program
• To be a competent IT user, able to work on a case management system, access phone and online systems, email and Microsoft Office

Please see attached Job Description and Person Specification for further details

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join a rewarding new initiative supporting local people facing food insecurity

Job Title:Pantry Co-ordinator

Location: Nottingham

Hours: Part-time, 22.5 hours per week

Contract: 12-month fixed-term contract (with potential extension)

Salary:£15087.60 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more or read our latest Annual Report Snapshot by going to our website. 

FareShare Midlands is proud to partner with Muslim Hands to launch a new Community Pantry network in Nottingham. This exciting initiative will redistribute healthy surplus food to support communities in need - tackling food waste and providing affordable food to those who need it most

The Role

The Pantry Coordinator will play a vital hands-on role in both developing and managing the daily operations of these new community food pantries.  They will be responsible for managing food supplies, while embedding food safety guidelines and best practices at every stage.  They will implement effective systems to ensure smooth service delivery while continuously consulting with the community to refine and improve the pantries’ operations.

As a critical role in the success of the trial, the Pantry Coordinator will monitor performance, measure impact, and drive continuous improvement to enhance service quality. Additionally, they will create and maintain an inclusive, welcoming space where individuals and families can access food with dignity.

Key Responsibilities

Operational Management

• Collaborate with supply chain, member services, and depot teams to ensure pantries receive an appropriate mix of high-quality, nutritious and culturally appropriate food that meets community needs
• Oversee and provide hands-on support with receiving, storing, and displaying food across all pantry sites
• Monitor and manage inventory to ensure adequate food for all attendees and minimise any waste
• Implement systems to maintain cleanliness, organisation, and operational efficiency within the pantry
• Ensure all food safety and hygiene standards are consistently met
• Drive our vans to deliver food from the depot to the pantries as required – we will provide an induction to support you

Community Engagement

• Work closely with pantry community leads and partner venues to foster strong collaboration and build community resilience
• Build positive relationships with pantry members, ensuring their needs are understood and addressed
• Use community consultation and feedback to continuously enhance the pantry experience
• Promote a supportive, inclusive, and non-judgmental environment for all users
• Support outreach activities to engage underserved or hard-to-reach groups, working with network partners such as social prescribers where appropriate
• Signpost pantry users to additional support services when needed, helping them access broader assistance

Volunteer Coordination

• Recruit, train, and manage a team of pantry volunteers, ensuring they are well-supported
• Provide ongoing guidance to enable volunteers to deliver excellent service
• Monitoring and Reporting
• Track pantry usage and prepare regular reports on attendance, food distribution, and key outcomes
• Gather feedback from pantry members to identify areas for improvement
• Ensure full compliance with all relevant policies, including health and safety, food safety, safeguarding and data protection
• Strategic Input
• Work with the wider project team to develop and implement strategies for improving and expanding pantry services
• Identify opportunities for process improvements and best practice sharing to enhance long-term sustainability

Common/Shared Responsibilities

• Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers.
• Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required.
• Be mindful of and practice Adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others.
• Share responsibility for good Health and Safety practices, reporting any concerns to line management.
• Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods.
• Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role.
• Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands.
• Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management. 
• Be a responsible ambassador and representative of FareShare Midlands

Person Specification

Essential Experience

• Proven experience in actively contributing to project delivery
• Demonstrated ability to lead, motivate and support teams to achieve successful outcomes
• Track record of building and maintaining strong internal and external working relationships
• Experience in developing and implementing effective systems and processes
• Proficient in Microsoft Office applications (Outlook, Word, Excel)
• Familiarity with the food sector, including food safety and handling procedures

Personal Qualities

• A confident and effective communicator across all levels
• A team player with excellent interpersonal skills
• Highly organised, with strong time management, prioritisation, and planning abilities
• Self-motivated and adaptable with the ability to work independently and make informed decisions
• Results driven, with strong relationship-building skills and the ability to foster engagement
• A problem-solving mindset, with a focus on continuous service improvement
• Passionate about FareShare’s mission and values, demonstrating a commitment to food security and community support
• Willing to travel to pantry locations
• Minimum 1 year’s driving experience, with no more than 3 points on driving license
• Ability to confidently drive a long-wheelbase van safely and efficiently
• Willing to undertake any other reasonable duties to support the charity’s operations

​Desirable Experience

• Experience working with diverse groups of people, including different ages, abilities, ethnicities and cultures
• Experience in the charity, social enterprise, or community sector
• Experience in volunteering and managing volunteers
• Knowledge and experience of promoting inclusion and accessibility
• Food Safety Level 3 Certification (or willingness to obtain)
• Experience in stakeholder reporting, with the ability to produce clear and concise reports

How to Apply

To apply, please submit:

• A covering letter explaining your interest in working for FareShare Midlands and outlining your suitability for the role.
• Your CV.

Please note: Applications that do not include a covering letter addressing both your interest in FareShare Midlands and your suitability for the role will not be considered.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

Applicants must have the “Right to Work” in the UK for the full duration of the project.

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may bring the closing date forward at any time. We encourage early applications.

The opportunity available will see you playing a sigificant part within our mission supporting vulnerable adults in our community.

One of the many reasons people from our community come to the Oasis Centre is because they simply cannot either afford to cook a meal at home or struggle to even do so.

Job Purpose:

General kitchen duties as well as preparing and serving meals throughout the day at the Centre as well as supporting the Coordinator and the Next Step Volunteers. 

What you will be doing:

· Preparing breakfast and lunch and drinks throughout the day.

· Work closely with the Kitchen Coordinator to support the Next Step volunteers.

· Meal planning and ordering in the absence of the Coordinator.

· Cleaning of the kitchen as well as a weekly deep clean.

· Any other work within the Centre that might be required.

Skills and Expeience Required:

GCSE Maths and English minimum 5 or above (High C and above).

A minimum of 2 years relevant experience (this can be from a wide variety of backgrounds).

Experience of working with disadvantaged people.

Experience of working within a small-medium charity.

Experience of working in a busy kitchen.

Are you passionate about making a difference in your community? Do you thrive on engaging with diverse groups and driving positive change? Are you ready for an adventure in advocacy? We are currently looking for a User Voice Community Development Worker to join our dynamic and passionate team in Hertfordshire. Immerse yourself in a role that makes a real difference!

As a User Voice Community Development Worker, you will primarily be office. You’ll be providing a regular range of innovative and creative activities that will improve confidence and empower people with a learning disability to get involved with ‘Speaking up or Self-Advocacy’ opportunities in the East of the County. You’ll also run community engagement sessions/events/outreach in each district that will feed into the Learning Disability Co-production Board. Additionally, you will be creating activity schedules offering a range of varied activities to maximise uptake and running four quarterly engagement sessions held in each district per year (25 in total) with unique individuals attending being reported on.

In addition to working as a User Voice Community Development Worker, you will also split your role to work as an Independent Advocate, providing crucial support to vulnerable adults facing significant health and social care challenges. We are seeking a passionate and skilled Independent Advocate to join our team. This role focuses on providing advocacy for individuals under the Mental Capacity Act (MCA), the Mental Health Act (MHA), and supporting NHS complaints and Deprivation of Liberty Safeguards (DoLS), Care Act processes.

Your role will involve delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking focused actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Pohwer is dedicated to promoting the rights and well-being of individuals in care settings, hospitals and the community . We are seeking a passionate and skilled Independent Advocate to join our team. This role focuses on providing advocacy for individuals under the Mental Capacity Act (MCA), the Mental Health Act (MHA), and supporting NHS complaints and Deprivation of Liberty Safeguards (DoLS) processes.

Hours of Work: Full-time: 37 hours per week, between Monday to Friday, 9 am – 5 pm

(This role will be split into 3 days User Voice Community Development & 2 days as an independent advocate. We will also consider applications for part time positions.)

Location: Home based with travel around the county. 

(Applicants have a full driver’s licence and access to their own transport)

Salary: Total salary £24,755.76 Per Annum split between the 2 positions as follows:

User Voice Community Development Worker £15,058.80 (Full Time Equivalent Salary – £25098.00 per annum)

Independent advocate £9696.96 (Full Time Equivalent Salary – £24,242.40 per annum)

Contract Type: Fixed term 3 years

User Voice Development Worker/Independent Advocate Requirements:

1. Proven experience of working with people with learning disabilities, mental health, dementia etc.
2. Experience community engagement including running events.
3. Strong networking skills with the ability to build relationships with a wide range of stakeholders.
4. Excellent communications skills, able to communicate sensitively and empathetically.
5. Experience providing written reports to a high standard.
6. Excellent communication and interpersonal skills, with the ability to build rapport and trust with people
7. A Good understanding and experience with IT software packages.
8. Full UK driving licence and access to your own transport, with geographical knowledge of the local area.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan
6. Death in service cover.
7. Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

POhWER stands for People and Organisations Working in Equal Rights. We are dedicated to empowering and supporting adults with multiple vulnerabilities, promoting their rights to have a voice and exercise choice in the services they receive. With a strong presence in communities across the UK, our team is committed to providing high-quality advocacy services that make a lasting impact. We are dedicated to promoting the rights and well-being of individuals in care settings and the community

If you think you are suitable for this Community Development Worker/Independent advocate role, don’t wait, – apply now! Take the first step to joining an organisation that values your passion and skills and make a genuine difference in your community.

Closing Date: 9AM, Monday 22nd September 2025 (We reserve the right to close this vacancy early)

Interview Date: TBC (Via Teams)

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Join Sense at this exciting time and lead safeguarding across an organisation that puts people with complex disabilities at the heart of everything we do.

We’re looking for a strategic safeguarding leader to take on a pivotal role as our Head of Safeguarding, supporting both Sense and Sense International.

This is a unique opportunity to step into a high-impact leadership role just as we launch our new organisational strategy—and shape how safeguarding is not only embedded across our work but championed as a core value across every part of Sense.

About the Role

This is your chance to drive a culture of safety, accountability and learning across all parts of our organisation—from frontline services and education settings to our vibrant charity shops and international programmes.

As our Head of Safeguarding, you will:

• Lead the strategic direction of safeguarding at Sense
• Shape, implement and monitor policies that protect and empower the individuals we support
• Support and advise teams across our UK and international operations
• Embed person-led, trauma-informed, and inclusive safeguarding practices
• Be our subject matter expert and represent Sense across national boards, networks and sector events, as well as advising senior leaders and the Board to ensure governance excellence
• Keeping the voices and rights of people, we support at the centre of all decisions
• Leading on serious case reviews, reporting, and continuous improvement

What We’re Looking For

• A safeguarding expert with deep knowledge of social care and education legislation across the UK
• A strategic thinker who can influence at Board level while supporting our frontline staff
• An inspiring leader who thrives on collaboration, learning and challenge
• Someone with a demonstrable commitment to addressing diversity and inclusion in all elements of Safeguarding policy and practice, including the ‘Making Safeguarding Personal’ initiative
• Proven experience working in health & social care and/or the charity sector

Please review the full job description and person specification, attached to this advertisement.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense are proud to be a Disability Confident Employer.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.