Service manager volunteer roles in cradley heath, staffordshire

Head of Programmes - Voluntary (initial phase), expenses reimbursed

Lead the programme portfolio that changes how schools and employers support ADHD - and set the quality bar for a growing, mission-driven organisation. You will turn a robust business plan into measurable outcomes, while shaping a delivery model ready to scale nationally.

About the role
As Head of Programmes you will design, launch, and continuously improve ThriveSpark’s education and workplace offers (CPD for schools/MATs, employer licences, public courses, and a digital toolkit). You will build the associate facilitator bench, embed safeguarding and quality assurance, and evidence impact for clients, trustees, and investors. The role is voluntary at the outset with a clear pathway to a paid appointment as revenues scale.

Key responsibilities

• Translate strategy into modular, evidence-based programmes with clear learning outcomes and delivery standards.

• Own programme roadmaps, fidelity, and version control; maintain delivery playbooks and safeguarding protocols.

• Recruit, onboard, and support an associate facilitator network; schedule delivery and optimise utilisation.

• Set and track KPIs (attendance, attainment, exclusions, workplace retention, self-efficacy, NPS) and publish impact updates.

• Partner on bids and proposals (MATs, local authorities, employers); provide pricing inputs and monitor unit economics.

• Manage risk and compliance (UK GDPR, DPIAs, H&S), ensuring 100% safeguarding compliance.

About you

• Significant experience leading programmes in education/training, social impact, health, or HR/OD.

• Track record of designing scalable, outcomes-driven provision and running quality assurance at pace.

• Excellent stakeholder skills with SENCos, MAT leaders, HR/OD and commissioners.

• Confident with data, evaluation, and budgets; comfortable balancing impact and unit economics.

• Deep commitment to neuro-inclusion; trauma-informed, culturally competent practice.

• Desirable: work with MATs/LAs/NHS/large employers; DSL/safeguarding, SEND/EDI, or delivery management credentials.

Practicalities

• Status: Voluntary (initially); expenses reimbursed. Planned transition to paid role linked to revenue and impact milestones.

• Time: Flexible weekly commitment during pilots; some evening availability.

• Location: Hybrid; South of England preferred. Occasional travel to client sites.

• Safeguarding: Enhanced DBS and ongoing training required.

Why join us

• Build the programmes from the ground up and see your work move the dial on attendance, attainment, retention and wellbeing.

• Operate with clear purpose, strong governance, and a credible route to scale (education, employers, digital).

• Progression pathway to a salaried post as the organisation grows.

How to apply
Apply via CharityJob with your CV and a short statement (max 500 words) outlining your most relevant programme-scale achievement and what you would prioritise in your first 90 days. We actively welcome applications from neurodivergent candidates and those with lived experience.

Why This Matters

Every funding application you write could help open our first specialist refuge, provide emergency support to survivors, or deliver training that changes how authorities respond to Black women facing abuse. Your words will directly translate into life-changing services.

Our recent research revealed that 97% of Black women do not feel confident that reporting abuse would lead to fair treatment from authorities. Sistah Space exists to bridge this gap - and we need funding to continue this vital work.

What You'll Gain

• Real-world experience writing actual funding applications for an award-winning charity

• Portfolio building - successful bids you can showcase in your professional development

• Mentorship and guidance from our Head of Marketing and leadership team

• Written reference upon successful completion of your volunteer period

• Sector insight into charity operations and the domestic abuse sector

• Flexible working that fits around your existing commitments

• Meaningful impact - the satisfaction of directly contributing to life-saving work for Black women

• Skill development in grant writing, research, and stakeholder communication

Your Main Responsibilities:

• Writing funding applications - your primary focus (we'll provide templates, examples, and support)

• Researching funding opportunities that align with our mission and current priorities

• Gathering impact stories and data from the team to strengthen applications

• Maintaining a simple tracker of applications, deadlines, and outcomes

With Support, You May Also:

• Help with funder relationship follow-ups (we'll make introductions)

• Contribute ideas for strengthening our funding strategy

• Attend monthly check-ins with the leadership team

• Collaborate on other funding-related communications

Who We're Looking For

Essential:

• ✅ Previous experience with grant writing, bid writing, or funding applications

• ✅ Previous experience successfully securing funding, or at least being shortlisted 

• ✅ Passionate about racial justice and supporting survivors of abuse

• ✅ Strong writing skills - perhaps from professional reports, proposals, academic work, journalism, or communications roles

• ✅ Organised and able to meet deadlines with good time management

• ✅ Self-motivated - able to work independently while staying connected with the team

• ✅ Available to commit 6-8 hours weekly from November 2025 - May 2026

• ✅ Comfortable communicating via email with team members and occasionally with external stakeholders

Bonus Points For

• Understanding of issues affecting Black women and domestic abuse services

• Experience in the nonprofit, social justice, or community sector

Don't worry if you don't have all the "bonus" experience. We value passion, commitment, and strong writing over specific credentials. If you have transferable skills and the desire to learn, we want to hear from you.

How We'll Support You

We know volunteer roles need to work for you too. Here's what we provide:

• Comprehensive induction session covering our mission, impact data, and funding priorities

• Regular check-ins with the team (bi-weekly, 30 minutes)

• Responsive support via email/messaging when you have questions

• Complete flexibility - work hours that suit your schedule, whether that's evenings, weekends, or weekday mornings

• Warm, collaborative team - you'll work alongside passionate, welcoming colleagues who value your contribution

• Leadership visibility - present your findings to our CEO and leadership team

Ready to Make a Difference?

Please refer to the attached job description with details on how to apply. We look forward to hearing from you. 

Our Commitment to You

Sistah Space is committed to diversity and welcomes applications from all backgrounds. We particularly encourage applications from individuals with lived experience of the communities we serve. We recognise that the best volunteers come from diverse experiences and perspectives.

All volunteers will be supported with appropriate training, regular supervision, and flexible working arrangements. We are committed to making this a valuable and rewarding experience for you.

Thank you for considering this opportunity to use your skills for social justice. Together, we can ensure that every Black woman survivor has access to the specialist support she deserves.

About Bethel

Bethel Health and Healing Network is an NHS-commissioned charity providing health and wellbeing support to families across the West Midlands.
Our Doula Service, led by a highly experienced former NHS midwife, supports hundreds of women every year, especially those facing difficult life circumstances, such as isolation, poverty, or involvement with social services.

The Role

As a Volunteer Doula, you’ll:

• Offer practical and emotional support to expectant and new mothers.

• Accompany women to appointments, provide reassurance during labour, and visit post-birth if needed.

• Help mothers understand and navigate maternity services.

• Build confidence and connection through empathy and trust.

Each volunteering journey is unique. You’ll be matched with one or more women to support throughout their maternity experience.

Time Commitment

• Minimum commitment: 6 months.

• Average time: Around 5 hours per birth (plus communication and preparation).

• Flexible hours, you choose how much you can give.

Who We’re Looking For

You’ll be:

• Empathetic, patient and reliable, with a calm and caring nature.

• Comfortable supporting women from diverse cultural and language backgrounds.

• Able to commit time and flexibility around appointments and births.

• Over 18 (no upper age limit).

No experience is required; we provide full training and mentorship.

Training & Support

All volunteers receive:

• Free Doula training delivered by experienced professionals.

• Ongoing 1-to-1 mentorship and supervision.

• Access to group learning sessions, peer support and reflective practice.

• References, skill development and experience for future careers in midwifery, social care or nursing.

Languages

We particularly welcome speakers of Arabic, Urdu, Bengali, Somali, Swahili, Panjabi, Albanian, Romanian, Farsi or Kurdish, reflecting the communities we serve.

Location

Based at Bloomsbury Health Centre, Nechells, with volunteering opportunities across Birmingham, Sandwell and Solihull.

Expenses

All agreed travel and childcare expenses are reimbursed.

Benefits

• Make a direct difference in mothers’ lives.

• Gain practical experience in community health, maternity care and social work.

• Build confidence, skills, and professional networks.

• Join a welcoming, inclusive and supportive charity team.

Submit your application.
You’ll be contacted within a few days to arrange an informal chat or interview.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Position Overview:
The Programme Coordinator provides critical administrative and logistical support to ensure the smooth operation of the employability and skills development programme. As the first point of contact for participants, this role focuses on managing inquiries, maintaining records, coordinating schedules, and facilitating seamless communication between participants, trainers, and stakeholders. The Programme Coordinator plays a vital role in ensuring participants feel supported and programme activities are delivered efficiently.

Key Responsibilities:

1. Participant Engagement & Support:

   • Serve as the primary contact for participants, responding to inquiries via phone, email, or in person, and providing guidance on programme logistics, enrollment, and resources.

   • Manage participant registration, onboarding, and attendance tracking for workshops, training sessions, and events.

2. Administrative Coordination:

   • Maintain accurate and up-to-date participant records, including personal details, progress updates, and post-programme employment outcomes, ensuring compliance with data protection policies.

   • Schedule and coordinate meetings, training sessions, and stakeholder events, including room bookings, material preparation, and calendar management.

3. Documentation & Reporting:

   • Prepare and distribute programme-related materials, such as handbooks, training agendas, and certificates of completion.

   • Assist in compiling data for reports on participant engagement, attendance, and feedback to support programme evaluation.

4. Logistics & Communication:

   • Manage programme logistics, including training materials, technology setups, and participant resources.

   • Draft and send routine communications (e.g., reminders, updates) to participants, trainers, and partners.

5. Compliance & Record-Keeping:

   • Ensure all participant files and programme documentation adhere to organisational policies and grant requirements.

   • Support audit processes by maintaining organised participant consent forms, evaluations, and feedback records.

Required Qualifications:

• Education: A high school diploma is required; an associate’s or bachelor’s degree in administration, communications, social sciences, or a related field is preferred.

• Experience:

  • 1–2 years in administrative support, customer service, or programme coordination, preferably in education, non-profits, or workforce development.

  • Experience managing high-volume inquiries and maintaining detailed records.

• Skills:

  • Exceptional organisational skills with the ability to prioritise tasks in a fast-paced environment.

  • Strong verbal and written communication skills, with a customer-service-oriented approach.

  • Proficiency in Google products (Forms, Docs, Sheets, Slides) and familiarity with databases or CRM systems.

  • Attention to detail and commitment to accuracy in data entry and reporting.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

We are looking for someone who shares our values to join us as a Music Education Trustee, maximising the impact of our music education strategy in helping children and young people from families on low income in Surrey to make music.

Specific Tasks

Identifying, developing and overseeing appropriate group teaching and ensemble projects in primary and secondary schools with high pupil premium ratios. Such  projects will be funded or co-funded by CKT but delivered by other established music education providers 

Managing CKT’ s interface with

• Surrey Arts (including at chief executive and area manager level),
• Surrey state schools  as potential beneficiaries of CKT’s work
• other providers of music education in Surrey including Rock Schools

Working with:

• CKTs music education advisers to help define and deliver the above
• the bursaries trustee/manager to ensure that the criteria and process for CKTs bursaries maximises CKT’s impact
• the marketing and communications manager to best market what CKT offers to schools and music teachers
• Trustees, taking the lead on fundraising in developing applications for grants to fund CKT’s project work
• Acting as one of CKT’s Trustees and Directors attending and contributing to board meetings
• Performing such other tasks and activities for CKT as skills and time allow

Skills and experience required

In depth experience of music education at primary and/or secondary level

This will probably have been gained through practical experience either as a successful school head of music and/or in a county music service and/or in a music education charity or provider  

A fantastic opportunity has arisen to join the Smart Works Board of Trustees as Treasurer.

Our Trustees support all aspects of our work, with the aim of providing strategic support, governance and assurance that enables us to continue to deliver our core service and increase the number of women we can support into work by dressing and coaching women for interview and job success.

The time commitment for this voluntary, unpaid role is an average of two days a month, with more time given at busy periods of the year. There will be a requirement to attend board meetings, with some trustees also sitting on subcommittees that meet around 4 times a year. In addition there are events to attend and occasional additional duties to support our wider work.

If you feel you have valuable experience and skills to contribute to the Smart Works mission and would like to use your professional experience for good, we would love to hear from you.

Please see attached job pack for more information and details on how to apply. 

Fundraising events helper

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our fundraising event helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· help set up and/or man stalls at events

· help on collection days like supermarket collections events or street collections

· help at fundraising events such as quiz nights, cake sales and dances

· promoting a professional image of Cats Protection at events

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Are you a confident individual with an understanding of the corporate sector and/or fundraising, and a passion to work with the local church to transform communities?

If you have a heart for seeing the direction of young people’s lives radically changed, this could be the opportunity for you!

Location: Bournemouth

Contract: Part-Time

Hours: 6-10 hours per month

Application pack: Have a look at our application pack for more information about the role and Resurgo

We’re looking for new Trustees for the Board of Spear Bournemouth Trust, which runs the Spear Programme in partnership with Resurgo Trust, equipping and empowering unemployed 16 – 24-year-olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.

Responsibilities

Governance and meeting attendance

• Attend Trustee meetings (approx. 6-9 times a year)
• Responsibility for the governance of the Trust, including meeting any legal and Charity Commission requirements
• Ensure the Trust complies with all legal duties including annual reporting, audits, insurance and data management

Local relationship building

• Build relationships with individuals in local churches to build and develop a network of supporters for the Spear Programme
• Act as a spokesperson for Spear Bournemouth, building the charity’s profile locally

Income generation

• Develop and manage relationships with local donors or companies (working with Spear coaches and other trustees)
• Steward relationships with funders, keeping them engaged in the work of Spear Bournemouth
• Input into a fundraising strategy (with significant input and support from the Resurgo team) to fundraise ~£120,000 per year to cover the costs of the Spear Programme

Working together

• Develop strong working relationships with fellow Trustees
• Support the Spear coaches in line with Resurgo’s coaching approach, ensuring the centre continues to thrive and deliver outstanding impact

Active participation in and support for church team and mission

• As the Spear programme is run in partnership with local churches, the Trustees will ideally have a personal presence in a Bournemouth-based church and actively work with and support the mission of Love Church, a key partner. As part of this you may be asked to speak at church/events

Person Specification:

• Professional or voluntary experience in one of the following: Partnership or business development; Fundraising
• An active Christian, passionate about supporting young people with barriers to education and employment into sustainable work
• Effective interpersonal skills and high emotional intelligence
• Good time management and organisational skills, highly self-motivated with good initiative
• Excellent communication skills and confidence building relationships with a diverse range of people

Are you a committed Christian with experience in Internal Audit who has a heart to see a new generation develop a vibrant faith in Jesus Christ?

We would love to hear from you. Scripture Union is looking for an experienced Internal Auditor willing to volunteer to support the strong governance of our organisation.

The role is accountable to the Honorary Treasurer who Chairs the Audit & Finance Committee. You will work with the Audit & Finance Committee to define key areas for review.

We are an organisation with a proven track record of effective internal controls with a continuous improvement mindset. 

Please see the Job Profile to find out more and apply using the application form attached.

Role Description

We are seeking dedicated innovative thinkers, event superstar planners, and fundraising heroes to join our Events & Fundraising Team at Emerge Worldwide. Our goal is to develop impactful events that generate essential support to protect children and young people from sexual exploitation.

The role will:

• Design and deliver memorable events
• Engage local communities and sponsors
• Promote our mission broadly
• Raise life-changing transformative funds

Your expertise and ideas can help us make an impactful difference to lives.

Join us and contribute to the protection of vulnerable children, young people and women.

What are we looking for?

We’re seeking volunteers with experience in Events - designing, researching, planning, delivery, and Community Engagement. We are also seeking volunteers who have fundraising experience including working around sponsorship. 

We are looking for volunteers who have:

● Experience in planning successful events and activities.

● Experience of fundraising in the charity sector is desirable but not essential.

● Reliable, organised with good timekeeping.

● Able to work independently and proactively as well as in a team.

● Clear and confident in communication.

● Excellent working knowledge and comprehension of written English.

What you will gain:

By volunteering with us, you’ll experience the profound impact of helping communities, be part of a movement changing lives across the UK, gain experience in advocacy, and work with a team passionate about protecting children, young people and women against exploitation and trafficking.

Impact of Role

1. Fuelling the Mission

• Every event organised and every pound raised goes directly towards programmes that protect and empower vulnerable children and women.
• Volunteers help generate the funds that allow Emerge Worldwide to deliver training in schools, create resources, and support awareness campaigns.

2. Expanding Reach & Awareness

• Events are not just about money — they also raise the charity’s visibility and influence.
• By helping to plan and run events, volunteers spread the message of exploitation prevention to a wider audience, attracting new supporters and partners.

3. Building Community & Partnerships

• Volunteers help bring people together through fundraising dinners, charity runs, community fairs, and awareness campaigns.
• These events build a sense of shared purpose and create lasting relationships with donors, schools, businesses, and local communities.

4. Creating Memorable Experiences

• With creativity and enthusiasm, volunteers help design fun, inspiring, and impactful events that engage people’s hearts.
• These experiences encourage people to give generously and stay connected to the cause long-term.

5. Sustaining the Charity’s Growth

• By contributing to fundraising targets, volunteers ensure Emerge Worldwide can expand its projects, train more schools, produce more resources, and campaign for systemic change.
• This means their behind-the-scenes efforts translate into life-changing impact for survivors and prevention for those at risk.

We are a welcoming team, dedicated to creating a positive and engaging volunteer experience where you’ll feel valued, inspired, and empowered to bring your ideas to life.

Please note that we will request references, and a DBS check will be required due to the nature of our work.

Who are we looking for?

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach and part of that journey is to develop an online food bank, allowing people access to a food bank that may not get help through their local council/Job Centre and may only want to use the service online.

People may want to use the online service of a food bank for many reasons, whether due to disability or not. 

The role of Project Co-ordinator role will oversee this project with guidance and input from the trustees, lived experience board members and with the support of other co-ordinators that are relevant to the outreach, funding and running of the service.

You do not necessarily need experience of this kind of role but good attention to detail and task management potential will be key, we can work the rest out together. If you like the idea of this, please get in touch with us and we can arrange an informal chat.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Become a GamCare Online Peer Supporter

Make a difference by using your own experiences

For over 25 years, GamCare has been there for people experiencing gambling harms, whether that be people who gamble themselves or someone impacted by someone else’s gambling. We offer support over the phone, face-to-face or online and our treatment is free, flexible and confidential.

We are currently recruiting for Online Peer Supporters, to provide one-to-one and group support to both individuals who gamble and those affected by someone else’s gambling. Using their own experiences of gambling-related harms, volunteers will support others digitally as part of our Online Support Services and will include email support as well as facilitating our Forum and Chatrooms.

Full training and ongoing support will be provided to enable you to use your lived experience to work with our team as an Online Peer Supporter, providing support to all of those affected by gambling.

We believe that peer support is essential in the recovery journey. It provides:

• Shared understanding
• Reduces stigma
• A non-judgemental environment
• Practical insights and tools
• Continued motivation and hope

Our online platforms are designed to provide social connection to those who could be isolated or feel they have no one else to talk to. People accessing our services have identified that receiving support from someone who has had similar experiences can really benefit them when overcoming the challenges they may face on their recovery journey. It also provides a sense of community and belonging and contributes to the long-term support of those accessing these services.

Training

A comprehensive training programme will be delivered by our Volunteer Coordinators to provide you with the skills and confidence to use your experiences to support others while protecting your own recovery. Training includes:

• Safeguarding
• Motivational interviewing
• Facilitation skills

Role Responsibilities

Online Peer Supporters will:

• Navigate and guide contacts through existing services at GamCare and the National Gambling Support Network.
• Use motivational interviewing skills while drawing from their own lived experience to provide a supportive, non-judgemental space for those affected by gambling harms.
• Facilitate discussions via our online support services, including:

Email – you will be paired with an individual for regular email correspondence (on average 1-2 emails per week for approximaely 6 months)
Chatrooms – you will facilitate group discussions and supporting conversation between people at various stages of recovery
Forum – you will initiate discussions, respond to posts, and provide encouragement, signposting and support to forum users

• Help individuals set aims and goals to move to a more positive, sustained recovery whilst also providing resources to support people with these plans.
• Recognise the purpose and remit of our service and signposting to other internal and external support where appropriate.

What can I expect from GamCare?

In return, GamCare will:

• Provide a full, comprehensive induction and training programme
• Give you access to a dedicated Volunteer Coordinator
• Offer and arrange 1:1 and group supervision
• Fully support your own wellbeing and recovery journey
• Give ongoing training and development opportunities
• Provide access to some internal job opportunities within our services team
• Provide a reference after 3 months of regular volunteering

Role Requirements

For any of our volunteering roles we ask that you have lived experience of gambling-related harms. This includes being affected by someone else’s gambling (friend or family member).

We ask that you’ve been in positive, sustained recovery for at least one year before volunteering with us.

This role is completely remote, so you’ll need access to a reliable internet connection, a computer and a confidential space.

For full role requirements, please see the Role Profile on our website.

Please note that this role is subject to a Disclosure and Barring Service (DBS) check. Please do not let that deter you from applying as all applications will be considered.

Availability & Commitment

We ask that you have availability at a regular time for around 1-2 hours per week for a minimum of 6 months.

Before volunteering with us, you will need to complete a mixture of self-directed online training and live online group training sessions delivered by our Volunteer Coordinators over a period of approximately 4 weeks.

Full details of the induction, including the next available dates will be sent to you by a member of the team within one week of receiving your application.

The Opportunity:

Her Centre is seeking a Treasurer to enable the future of our organisation, along with
our excellent board of trustees. This opportunity will involve working closely with the
Board Chair, the Board of Trustees, the CEO, and the Head of Finance. The
Treasurer will drive change and ensure that our vital work continues to support every
woman in Greenwich who needs us. You will be joining a dedicated board that
includes expertise from across the private and charitable sectors, the local authority,
and lived experience.

Our Work:
Greenwich has one of the highest rates of domestic abuse in London. Last year
alone, over 4,000 domestic offences were recorded in the borough: a shocking 35%
higher than the London average. Demand for our services has risen sharply: in 2017,
we received 321 acute high-risk referrals but by last year, this had more than
doubled to 780. The most common form of abuse reported is physical violence
(62%), followed by controlling and coercive behaviour (46%). However, the sad
reality is that many women face multiple and overlapping forms of abuse, including
sexual abuse and rape, threats to their children, financial control, and forced
imprisonment.
Last year, Her Centre supported nearly 1,000 women to find safety, seek justice, and
rebuild their lives. We also help children who witness abuse recover from trauma and
support teenagers facing exploitation or violence to recognise unhealthy
relationships and build self-worth. Her Centre is a safe and welcoming space where
all women are listened to and believed in an environment of trust and respect.

Please submit your Covering Letter and CV by Friday, 2 January 2026.

Role Description:
Board Treasurer

• Time commitment: 3-4 hours monthly. The HER Centre board meetings are hybrid

and currently held every two months.

• Location: Hybrid, in-person meetings at Clockhouse Community Centre, Defiance

Walk, London

• Responsible to: The Board of Trustees

Purpose of the role:
The Board Treasurer is responsible for advising the board on its financial
responsibilities, ensuring its effectiveness in enabling the HER Centre to provide
best-in-class service to users and in keeping the HER Centre a leading agency
supporting women, particularly those in crisis due to abuse. The Board Treasurer
oversees annual budget planning and contributes to risk and operational plans. The
Board Treasurer also adheres to the Charity Commission's essentials of a trustee:
1. Ensure the HER Centre carries out its purpose for public benefit
2. Ensure the HER Centre complies with the governing document and law
3. Acts in the HER Centre’s best interest
4. Manage the HER Centre’s resources responsibly
5. Act with reasonable care and skill
6. Ensure the HER Centre is accountable
7. Reduce risk and liability

Main roles and responsibilities:
• Oversee the HER Centre’s finances to ensure its regulatory and legal
responsibilities are met and comply with charity accounting practice.
• Oversee the annual budget, including budget planning, monitoring and
reporting
• Ensure the HER Centre’s accounts are prepared and the key issues and risks
are reported to the trustee board in a timely and effective manner.
• Monitor and report on the HER Centre’s financial health at regular board
meetings
• Lead in the development and implementation of finance policies and robust
controls
• Liaise with external auditors or advisors, as required
• Ensure the HER Centre is up to date on financial reporting and governance
requirements
• Contribute to the HER Centre’s risk and operational plans

Term: Two years, renewable for a maximum of nine years.

Training and Induction:
You will receive an induction on the work of the HER Centre and meet the Trustees
and staff.
Payment and Expenses:
The Board Treasurer is a voluntary role. Agreed, out-of-pocket expenses will be
reimbursed.