275

Service manager volunteer roles in egham, england

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National Institute for African Studies (NIAS), Greater London (On-site)
Unpaid role, expenses paid
Posted 1 week ago Apply Now
Centre for Big Synergy, Remote
Unpaid role, expenses paid
Posted 1 week ago Apply Now
OneSpirit Interfaith Foundation, Remote
Unpaid role, expenses paid
Posted 3 weeks ago
Page 7 of 19
Wokingham, Berkshire (Hybrid)
Reading, Berkshire
Bracknell, Berkshire
Unpaid role, expenses not paid
Voluntary
Job description

Organisation: Support U is a leading LGBTQIA+ resource and support service based in the Thames Valley area. 

Location: Work from home but ideally based in Bracknell / Reading / Wokingham  

Commitment: Approximately 2-4 hours a week alongside any training and volunteer team catch ups / planning meetings 

Overview: 

Sometimes, you just need someone to listen without judgement. That’s why we’re launching a brand-new telephone support service for the LGBTQ+ community, and we’re looking for friendly, reliable volunteers to help make it happen. As a Volunteer Support Mentor, you’ll answer pre-booked calls from service users, creating a safe space for them to speak openly, offering emotional support, guidance, and signposting to other resources. 

What You’ll Be Doing 

  • This is a home based volunteering role, but you’ll need to be based in Berkshire, ideally in the Bracknell, Reading, or Wokingham area. 

  • The telephone support service will run twice a week within a 2-hour time slot. You’ll ideally commit to 2–4 hours per week. 

  • Service users will pre-book telephone appointments via our website. 

  • You’ll answer calls, providing a safe, non-judgemental space for users to talk openly, offering emotional support, guidance, and signposting to other relevant services. 

  • After each call, you’ll complete a short record noting what was discussed, any guidance given and any safeguarding concerns. 

  • Support U’s designated safeguarding leads will be available during service hours for any immediate advice or escalation. 

Who This Role Would Suit 

  • Someone looking for a long term volunteering opportunity. 

  • Qualified counsellors, psychotherapists, or other talking therapy practitioners who wish to give back to the community. 

  • Students or trainees in counselling, psychotherapy, psychology, social work, or mental health nursing seeking practical experience. 

  • Individuals with experience in mentoring, coaching, befriending, or other listening based support roles. 

  • People with strong empathy, good listening skills, and an interest in supporting the mental health and wellbeing of the LGBTQ+ community. 

What’s In It for You 

  • Make a direct and positive impact on the lives of LGBTQ+ individuals. 

  • Help create a safe, judgement free space for those who may never have experienced one before. 

  • Offer meaningful support, even a short 30 minute conversation can impact someone’s day or outlook. 

  • Contribute to a wider effort to foster safety, inclusion, and understanding within the community. 

  • Gain valuable experience in active listening, support work and working with diverse communities. 

  • Be part of a welcoming, passionate and supportive team. 

Requirements 

  • Based in Berkshire (preferably Bracknell, Reading, or Wokingham). 

  • Able to realistically commit to a minimum of 2-4 hours per week for the long term. 

  • Basic administrative skills and strong communication and organisation skills. 

  • Some experience in a similar line of work (e.g. counselling, mentoring, support work) or willingness to learn and undertake training. 

  • Willing to undergo an enhanced DBS check

  • Evidence of completed safeguarding training or willingness to complete safeguarding training organised by Support U. 

  • Comfortable using basic technology to answer calls/log call notes. 

  • Commitment to maintaining confidentiality and safeguarding best practice. 

Posted by
Support U View profile Organisation type Registered Charity Company size 6 - 10
Posted on: 20 August 2025
Closing date: 18 November 2025 at 11:14
Tags: Administration, Advice / Information, Communications, Advocacy, Customer Service, Counselling, Customer support, LGBTQ, Mental Health, Mentoring / Coaching, Risk Management, Victim Support, Women's Rights, Youth / Children, Social / Support Work

The client requests no contact from agencies or media sales.