Service manager volunteer roles in salisbury, england

We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.

We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling.We’d love to hear from students with an interest in mental health, psychology, content development, and gaming. 

We are working in partnership with Andover Mind, the charity has been working in the local area since 1984, and more recently in Romsey, Basingstoke and Aldershot, providing support, advice, and information for anyone affected by mental health distress.  They also deliver training and encourage local people to talk about mental health to help break down the stigma which surrounds the subject. 

A new three-year business plan was recently agreed, and its implementation is underway.

Andover Mind is now seeking to appoint Trustees to add diversity to their Board of Trustees.  The Board provide collective governance leadership of the organisation, and the Trustees will play a key role in setting the strategic direction of the organisation and overall policy, defining goals, establishing targets and evaluating performance against agreed targets, as set out in the business plan.

They are looking for new trustees with a range of skills and experience, different backgrounds and all walks of life. This might include those with lots of experience and those who may have less and keen to have their first Board appointment. 

Is this you:

• With or without trustee experience
• Mental health or lived experience
• Finance, HR, legal, fundraising or digital/marketing
• Health and social care
• Community leadership/partnership or youth engagement
• Commitment to attend approximately 6 – 10 board meetings a year
• Passion for mental health and the wellbeing of local communities

What’s in it for you:

• A chance to positively impact thousands of people across Hampshire.
• Involvement in shaping the future of local mental health services.
• Gain additional experience in governance, leadership, and nonprofit management—valuable skills for your career and personal growth.

If you are passionate about mental health and want to make a difference to the wellbeing of the local community as well as growing and developing your own personal skills, we would like to hear from you.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law. 

These unremunerated roles are open to all. To apply for these exceptional opportunities, please submit your CV and supporting statement via the Charisma website. For more information, please contact Sandra Smith, Associate Director, Charisma Charity Recruitment.

Closing date for applications: 31 August 2025
Interview date: TBC

A Little About Us!

Youth Advantage UK is a research-led, unincorporated, unregistered charitable organisation. We use a research-led approach to protect the rights and interests of young people through positive action such as projects, policy work, research, services, and events. We promote and empower change.

Why We Need You!

Youth Advantage UK is in its early stages but growing steadily. We are seeking volunteers to help us achieve our goal of becoming a registered charitable organisation. Your legal expertise is essential to our development and compliance. Volunteers are the backbone of our progress, and we deeply appreciate those who choose to support our mission.

Duties

• Provide legal guidance and support across the organisation
• Assist in drafting and reviewing policies, procedures, and legal documents
• Support the organisation in its journey toward charitable registration
• Ensure compliance with relevant laws and regulations, including GDPR
• Attend meetings with senior management and trustees to offer legal insight
• Help maintain accurate legal records and documentation
• Respond to matters of legal concern and help resolve legal disputes

Requirements

• Qualified lawyer in England and Wales (Barrister or Solicitor)
• Formal legal education or experience in the legal sector
• Strong understanding of UK charity law and governance
• Familiarity with GDPR and data protection regulations
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively

What We Offer!

We welcome anyone who wishes to contribute to a meaningful cause. We’ll discuss your goals to ensure the volunteering position aligns with your interests and aspirations. Volunteering with us offers the opportunity to gain experience, learn new skills, and be part of a growing organisation dedicated to empowering young people in the UK.

Children Not Numbers are seeking a volunteer Content Creator (Graphic & Video), working remotely, to start ASAP. 

Children Not Numbers (CNN) is a UK-based medico-legal NGO whose mission is to provide immediate support and long-term rehabilitation for children in Gaza - ensuring access to the medical care, education, and advocacy they deserve. From facilitating urgent short-term medical evacuations to providing necessary medical aid and long-term rehabilitation services, our team are dedicated to the wellbeing and empowerment of affected children. Through advocacy and education, the we strive to mobilise resources and drive policy changes for the betterment of children’s lives.

We are looking for a creative, experienced and passionate volunteer Content Creator to help bring our mission to life through impactful visual storytelling. You will work closely with CNN's Communications Manager and other members of the team. This is an exciting opportunity to use your skills in design and multimedia to make a real difference – supporting awareness campaigns, advocacy efforts, educational outreach and fundraising initiatives.

As volunteer Content Creator, your work might include:

• Creating compelling graphics, videos, reels and multimedia content that tell powerful stories and inspire action

• Collaborating with the team to support advocacy, awareness and fundraising campaigns through visual content

• Designing educational materials that communicate complex issues in accessible and empathetic ways

• Developing creative content for social media, newsletters and digital platforms

• Staying aligned with our voice and mission while bringing your own creative ideas to the table

We are looking for someone who is passionate about social justice, human rights and making real-world impact. The role would suit someone with:

• Employed or other substantial experience as a content creator (graphic design, video editing or both) 

• Visual storytelling skills, includng using creative formats to evoke empathy and drive engagement

• The ability to work both independently and collaboratively in a fast-paced, flexible, remote environment

• Familiarity with creation tools, such as Canva, Adobe Creative Suite, Final Cut Pro, Premiere or similar software

Bonus if you have:

• Experience with cause-based campaigns or advocacy work

• Knowledge of issues relating to refugees, children’s rights or humanitarian storytelling

• Social media content strategy skills

Why join us?

As a volunteer with Children Not Numbers, you’ll be part of a compassionate, purpose-driven team. You’ll have the opportunity to use your creativity for meaningful change – and connect with a community that values dignity, humanity and justice for all children. 

To apply:

All applications and queries must be made through CharityJob. Please do not contact Children Not Numbers directly.

To apply (including enquiries), please include the below on your application via CharityJob:

• CV
• A link to your portfolio
• Your approximate availability in terms of hours per week (incl. number of hours and time of day)
• Approximate start date. 

A cover letter is not required, as applications will be assessed by CV and portfolio. Suitable applicants will be contacted by our recruitment partner, Laura Macnamara at QuarterFive, to arrange a chat.

If you have any questions, please include these on your application via CharityJob.

Please note: applications without a portfolio will not be accepted.

Due to limited capacity, not all applicants will receive a reply. Please check your junk mail folder.

If you have not received a reply within two weeks of applying, please assume that you have not been successful this time. 

We are grateful for all interest in this volunteer role and apreciative of the time taken to apply. Thank you and we look forrward to receiving your application - the Children Not Numbers team. 

Birkbeck Students' Union is looking for two exceptional individuals to join our Board of Trustees as volunteer Lay Trustees. This is a unique opportunity to make a significant impact on the student experience at Birkbeck, guiding our strategic direction and ensuring we continue to support and enrich the lives of our diverse student body.

Role Overview: As a Lay Trustee, you will attend and actively participate in five Board of Trustee Meetings and five Finance & Audit Committee meetings per year. Your strategic oversight and governance will help ensure the Students' Union operates in line with its mission, values, and legal obligations. You will provide guidance and insight based on your expertise in one of the following areas Cybersecurity; Fundraising; Legal; and Marketing.

How to Apply: Interested candidates should submit a resume and a cover letter outlining their relevant experience and motivation for applying. Applications should be sent via email by 13th April 2025. 

Any questions about the role please email Yousuf Joondan (CEO).

Birkbeck Students' Union is committed to diversity and encourages applications from all individuals, regardless of background, who meet the role's criteria.

This is an opportunity to become Chair of a Charity which has recently celebrated its 10th anniversary. If you are someone who is looking to make a “real difference” for mothers/birthing people and their families facing one of the most challenging and unexpected periods of their lives, then we would like to hear from you.  We are also looking for a Chair who can lead and “harness” the range of skills present within our existing Board members, who come with a range of experience.

Now into our second decade as a charity, it is exciting time to join Mummy’s Star as the Chairperson. We have broadened the conversation about cancer and pregnancy nationwide, and internationally too despite our small stature. We now must sustain what we have built and help take the charity to that next level where we can elevate the voices of those we support, so that their needs are not only understood, but are also prioritised and used to inform policy and planning.

Help transform access to classical education in state schools. Join Classics for All as a Trustee and support our mission to advance social mobility and educational equity across the UK.

Classics for All is a national charity working to ensure that every young person - regardless of background - has the opportunity to study Latin, Ancient Greek, ancient history and classical civilisation. Since 2010, we’ve supported over 1,300 state schools and reached more than 185,000 pupils, many in areas of high deprivation.

We are now seeking new Trustees to join our engaged and collaborative Board as we enter an exciting new phase of growth. Our focus is on expanding our reach, deepening our impact, and embedding social mobility and inclusion at the heart of everything we do.

We are particularly interested in individuals who bring:

• A strong commitment to educational equity and social justice
• Lived experience of the barriers we aim to address
• Skills in legal, digital transformation, or marketing and communications
• Strategic thinking and a collaborative mindset

We welcome applications from first-time trustees and are especially keen to hear from people based outside London and the South East, and from backgrounds currently underrepresented in the charity sector and Classics education.

This is a general trustee role. All Trustees contribute to strategic planning, support the executive team, and act as ambassadors for our mission. Board meetings are held quarterly (mostly online, with one in-person meeting per year), and we host an annual away day.

If you believe in the power of education to change lives - and want to help make classical subjects accessible to all - we’d love to hear from you.

�� Trustee recruitment – health & safety & financial expertise

Organisation: Easy Housing Association (EHA) – Registered Social Landlord
Location: Remote
Type: Voluntary (reasonable expenses reimbursed)
Closing Date: 22 June 2025

Join EHA’s board of trustees – provide strategic oversight for a safer, stronger social housing future.

Easy Housing Association (EHA) is a progressive, mission-driven Registered Social Landlord (RSL), committed to delivering safe, secure, and affordable homes for those who need them most. As we continue to grow, we are strengthening our governance and seeking two experienced and strategic individuals to join our Board of Trustees. As a trustee, you will provide high-level oversight, ensuring strong leadership, regulatory compliance, and financial resilience.

We are specifically looking for trustees with senior-level expertise in one or both of the following areas:

• Health & safety within the social housing sector
• Finance and strategic oversight in the charity or housing sectors

As a trustee, you will advise, challenge, and support EHA’s leadership, helping us meet our legal obligations, protect tenant wellbeing, and maintain long-term sustainability.

��️ Trustee oversight role: health & safety (social housing focus)

We are seeking a trustee to provide strategic oversight and governance on health and safety systems across EHA. You will help ensure we meet the highest safety standards for tenants, staff, and volunteers, and remain fully compliant with housing regulations.

Key areas of expertise include:

• Interpreting and overseeing compliance with H&S laws relevant to RSLs
• Ensuring robust systems for fire, gas, asbestos, and communal area safety
• Providing risk management insight across housing stock and services
• Understanding the Regulator of Social Housing (RSH) expectations
• Reviewing inspection, audit, and incident-reporting frameworks
• Championing a strong, proactive safety culture across the organisation

Your contribution will help ensure EHA protects people and property through effective governance.

�� Trustee oversight role: finance & charity sector governance

We are also recruiting a trustee with the financial acumen to guide EHA’s strategic financial direction, ensuring transparency, accountability, and sustainability across operations.

This role suits someone with financial leadership experience in charitable housing providers, housing associations, or social enterprises.

Key responsibilities include:

• Monitoring long-term financial strategy, planning, and risk
• Understanding Charity SORP and RSL financial standards
• Overseeing reserves policy, budgeting, and funding management
• Ensuring compliance with the Charity Commission and RSH
• Supporting transparent and effective financial reporting
• Holding executive teams to account while enabling performance

Your insight will strengthen the board’s ability to govern with integrity and impact.

⏱️ Time commitment

Trustees are expected to attend monthly board meetings (approximately 2.5 hours online) and commit an additional 4 hours per month to board-related duties, including reading papers, joining sub-committees, or contributing expertise.

�� What you’ll gain

• A high-impact role in a values-led, tenant-focused RSL
• Opportunities to shape policy, compliance, and social impact
• Professional development in governance, housing, and regulation
• The fulfilment of helping improve lives through safe, secure housing

EHA is proud to be an inclusive and tenant-focused RSL. We welcome applications from individuals of all backgrounds especially those with lived experience of social housing.

Your leadership and strategic oversight can help us build homes and futures that are safe, equitable, and resilient.
By joining our Board, you will help change lives—ensuring that safe, secure, and affordable housing is not a privilege, but a right.

Grants & Bids Writing Volunteers Role Overview

The Africa Health Organisation (AHO) will be 25 years old on 14 August 2025. We seek Grants and Bids Writing Volunteers to join us celebrate our Silver Jubilee from across the world to help us apply for funding from major donors, development aid agencies and public sector tenders.

Duties and Responsibilities

 Grant writing

• Developing and writing grant proposals to foundations and other grant-making organisations.
• Assembling and submitting grant requests, including letters, proposals, and budgets.
• Track and create a calendar of grant opportunities - including deadline dates, required materials,
• Researches and identifies potential sources of funders and corporate and governmental funding.
• Complete and submit grant applications to secure funding

 Tender & Bid Writing

• Write and submit tenders to win contracts.
• Maintaining awareness of tenders, acquiring PQQ questionnaires and tender documentation.
• Responding to tender invitations from the UK and other governments, EU tenders, the public sector and local authorities from the UK in areas such as health and social care.
• Recruit partners for the EU grants & tenders and other tender projects.
• Collating the input of contributions to create a coherent and well-structured final tender and ensuring the timely submission of tenders and other proposals.

Funding and Finance

The role will involve seeking and securing funding and finance for the specific goals, objectives, targets, and outcomes. You will work with the AHO President, the Board and senior management to research and identify public, private, philanthropic, individual giving, and legacy funding and finance. Each volunteer will have the opportunity to choose their goal and set a fundraising target to achieve.

Qualifications, Experience and Skills Required

• Degree in any subject area that results in superb language writing skills, including grammar, clarity and style.
• Excellent writing, analytical, and research skills are essential. Candidates must be self-motivated, detail-oriented, and highly organised and have experience using online databases and other sources to locate biographical, financial, and philanthropic information.
• You MUST have at least 3 years of experience writing and delivering successful grants and tenders, especially for public health contracts such as health checks, smoking cessation, etc., from the UK government, NHS, DOHSC, Ministry of Justice, London authorities, and county councils.
• An understanding and passion for issues affecting Africa's political, social and economic development and health, social care, climate change and environmental development.

Languages requirements

The ability to speak one of Africa's widely spoken languages would be an added advantage e.g. Afrikaans, Amharic, Arabic, Bemba, Berber, Chewa, Chinese, Dinka, English, French, Fula, Fulani, German, Greek, Hausa, Hindi, Igbo, Italian, Japanese, Kinyarwanda, Kirundi, Kongo, Korean, Lingala, Malagasy, Mandinka, Nambia, Ndebele, Nyanja, Oromo, Portuguese, Russian, Sango, Sesotho, Shona, Somali, Spanish, Swahili, Swati, Thai, Tigrinya, Tsonga, Tswana, Venda, Vietnamese, Xhosa, Yoruba, Zulu, etc. You are still welcome to apply if you don't speak any of the above languages.

VOLUNTEERING IS NOT A PAID JOB.

ALL our Volunteer Opportunities are not paid or salaried. Do not apply if you want a paid job or plan to negotiate a pay deal with us. Volunteering allows people to give their time for free to society while gaining the experience they need when applying for future paid jobs.

International Aid for the Protection & Welfare of Animals (IAPWA) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking an Adventure Co-ordinator to join their UK team to support their ‘Adventures for Animals’ fundraising initiative.

From helping to create exciting adventures in the UK and overseas to promoting them and supporting trip participants, the Adventure Co-ordinator will be part of a team who are passionate about developing incredible adventures worldwide to make a difference to the lives of animals in need.

Although this is a voluntary role, there are extensive travel benefits available. Please note: the majority of the adventures offered by the charity involve hiking, mountaineering and cycling, among other active pursuits and so all applicants need to be comfortable taking part in these kinds of activities.

Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications. 

You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely. 

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

About Us

For three decades, Forward Arts Foundation (‘Forward’) has been at the forefront of new poetry and now reaches an estimated 131 million people each year.  We are a national charity working across the UK and online to widen poetry’s audience, honour achievement and support diverse talent. Through our two flagship programmes, Forward Prizes for Poetry and National Poetry Day, we work towards a better society where individuals and communities can develop their innate creativity, their agency and their understanding through the making and sharing of poetry. 

Leadership and Management

Forward is led by its board of eight Trustees, chaired by Jamie Andrews. Jamie is Director of Public Engagement at the British Library and brings extensive experience as a trustee of several charities, including Oxford House. Other trustees are Forward’s founder William Sieghart CBE, responsible for the 2013 Sieghart Report on libraries and e-books; Kim Evans, former senior executive at BBC and Arts Council; Aoife O’Connor, poet and producer; Amelia Richards, culture and communications leader; treasurer and CFO Latinka Pilipovic; marketing manager Maya Ophelia and data scientist Mary Amanuel.

The organisation is led by Mónica Parle and Lucy Macnab, Co-Executive Directors.   Both have experience as directors of writing organisations (First Story and Ministry of Stories). Mónica is an award winning writer and Lucy brings national policy and strategy design experience from Arts Council England. With joint accountability, they each work 0.5FTE. The team also includes Jay Bhadricha, Head of Programmes, and Annalise Peters, Finance and Operations Coordinator. 

The team is supported by freelance specialists in education, communications, finance and fundraising. 

We believe poetry is for everyone. Our approach to recruiting trustees is shaped by a commitment to diversity, equality, and inclusion. We particularly welcome applications for vacancies from D/deaf and disabled and black and minority ethnic candidates, as well as candidates from lower socio-economic backgrounds, as they are under-represented in the arts, and we commit to review our processes to ensure that our organisation more closely reflects the society it serves.

Chair Role

The Chair leads the board, ensuring that it governs the charity effectively, in service of the charity’s vision and mission. The Chair leads in an inclusive way, supporting the board to work together well, and providing support and challenge to the Chief Executive. The Chair is also an ambassador for the charity.  

1. Provide strategic leadership to the charity and the Board.
2. Work in partnership with the Co-Executive Directors and Vice Chair.
3. Lead the board in ensuring that it fulfils its responsibilities for the governance of the organisation.
4. Plan and chair the board meetings with the Vice Chair and Co-Executive Directors.
5. Act as a spokesperson and figurehead for Forward.

What we are looking for 

1. Experience of being a trustee. You do not need to have been a Chair before.
2. A keen sense of strategic purpose. 
3. An inclusive leadership style: able to inspire and support everyone to participate on an equal footing. 
4. The ability to listen and engage effectively. You are comfortable with challenge and debate and are able to encourage that in others whilst fostering a collaborative board environment. 
5. Advocate - be able and willing to champion Forward’s work through personal networks, social media, and other channels.
6. A strong personal commitment to equity, diversity and inclusion. 
7. Be responsive. At a small charity, things sometimes ‘come up’ that require the Chair to advise, support or give consent to. It is very helpful to have a Chair who is available and responsive.

Trustee roles 

We are also looking for trustees with expertise in any of the below and a belief that your skills will contribute to the strong and effective governance and growth of a small charity. We are especially looking for experience and networks in: 

• Fundraising or philanthropy
• Governance/institutional/policy leadership
• Digital/data/design
• Education
• We’re also interested in applications from those under 30 or those seeking their first trusteeship, and offer support and guidance from an experienced ‘buddy’ trustee.
• Ideally, applicants should show interest in or understanding of the literature/arts sector and/or literacy and education.

Responsibilities of all trustees 

• Support and provide advice on Forward’s purpose, vision, goals and activities. 
• Approve operational strategies and policies, and monitor and evaluate their implementation.
• Oversee Forward’s financial plans and budgets and monitor and evaluate progress. 
• Ensure that key risks are being identified, monitored and controlled effectively.
• Provide support and challenge to Forward’s Co-Executive Directors 
• Keep abreast of changes in Forward’s operating environment.
• Applying your skills, expertise, knowledge and contacts to promote Forward’s work.

Essential qualities and attributes of all trustees 

• Willingness and ability to understand and accept their responsibilities and liabilities as  trustees and to act in the best interests of the organisation.
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
• Effective communication skills and willingness to participate actively in discussion. 
• A strong personal commitment to equity, diversity and inclusion.
• Enthusiasm for our vision and mission.
• Willingness to lead according to our values of wonder, play and openness.
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership

Terms and Commitment 

Location: All board meetings may be attended online. We will try to meet face-to-face when we can. But trustees are welcome wherever they live.  

We estimate you’ll need to commit around 30 hours over the course of a year. The board meets quarterly and we have a strategy day one afternoon a year. Trustees are appointed for a 3-year term, with a maximum of 2 terms.

Salary: Unpaid, travel expenses will be reimbursed if needed and where necessary.

Deadline for applications: 21 July

Interviews beginning w/c 28 July

To apply or find out more, contact Co-Executive Director Lucy Macnab explaining why you would like to be a trustee. If you are interested in being Chair, please make this clear. You may want to tell us what your previous experience is, and what knowledge and skills you have and what you would like to gain from the experience. Also someone we can talk to as a referee. We will accept applications in any medium.

For those applying for the chair role, you are welcome to have a call with Jamie Andrews, current chair, to find out more.

Forward Arts Foundation is a registered charity (charity number: 1037939) and a company limited by guarantee (company no: 02902864), registered in England and Wales.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

 As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

We are seeking a dedicated Technical Support Specialist to serve as the first point of contact for our application users, including students, instructors, and administrators. This role involves resolving technical issues, supporting user onboarding, and developing helpful resources and documentation. You will collaborate with our digital and product teams to ensure a seamless and stable user experience.

Key tasks

• Serve as the primary point of contact for application users, addressing technical issues and inquiries across various channels including email, chat, and support ticketing systems.

• Diagnose and resolve user interface (UI) issues specifically related to the student application.

• Develop and maintain comprehensive documentation of frequently asked questions and common technical issues to enhance self-service options and improve overall support efficiency.

• Effectively escalate complex or unresolved technical problems to the digital team.

• Provide support for new users onboarding onto instructor and administrator portals, including user training sessions and the creation of helpful support materials like how-to guides and instructional videos.

• Collaborate closely with the product development team to thoroughly test new features and updates prior to their public release, ensuring stability and user-friendliness.

What we’re looking for

• Demonstrated commitment to Roots Academy’s mission and eagerness to contribute.

• Proven experience in a technical support, help desk, or similar client-facing role, preferably within a software or education technology environment.

• Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues, particularly related to user interfaces.

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically to non-technical users.

• Familiarity with support ticketing systems and knowledge base management.

• Ability to work collaboratively with cross-functional teams.

• A proactive attitude towards identifying areas for improvement in support processes and user experience.

• Experience in creating user-friendly documentation, training materials, or video tutorials is desirable.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Professional development and practical experience in design and digital marketing.

• Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.