Service manager volunteer roles in weston super mare, north somerset
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Overview:
The Customer Service Representative (CSR) plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.
Key Responsibilities:
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Sales & Lead Generation:
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Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.
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Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.
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Participant Onboarding:
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Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.
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Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.
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Customer Relationship Management (CRM):
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Maintain accurate records of leads, interactions, and conversions in the CRM system.
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Follow up with prospects to address concerns, nurture interest, and close enrollments.
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Reporting & Feedback:
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Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.
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Share participant feedback to improve programme positioning and outreach strategies.
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Compliance & Ethics:
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Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.
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Required Qualifications:
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Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.
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Experience:
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2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.
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Experience conducting cold calls, managing leads, and closing conversions.
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Skills:
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Strong persuasive communication and active listening skills.
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Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).
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Ability to articulate complex programme details in a clear, motivating manner.
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Resilience in handling objections and rejection.
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The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Senior Chef is responsible for the daily planning and preparation of the on-board menus, training of the Galley Team, hygiene, safety and cleanliness of the Galley areas. This position supports the Food Services Manager by ensuring the Galley Team Leaders have everything they need to complete their daily tasks and supply the crew with well-balanced, nutritious, and enjoyable meals.
Ensure coordination for supplies and food preparation between Galley teams.
• Contribute and coordinate with Food Services Manager for the 6-week menu and long-term supply order.
• Oversight of cleanliness and hygiene of Galley areas by conducting daily spot checks.
• Carry out final walk-through of the Galley in the evening to ensure high standard of cleanliness and all equipment is switched off and stowed appropriately.
• Train Galley crew in preparation, hygiene and safety procedures as laid out in Food Services SOP.
• Take lead on special functions and coordinate for events requiring catering.
• Working outside of regular hours as required.
• Assist the Food Services Manager.
• Attend departmental meetings on all workdays.
The client requests no contact from agencies or media sales.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.
Tasks and Responsibilities
If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.
Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.
As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week.
Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.
As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.
Selection Criteria
A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:
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Understand the difference between being friendly and being a friend
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Be aware of your own mental health and wellbeing
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Be open-minded
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Be supportive
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Be reliable
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Be discreet and able to respect confidentiality at all times
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Be accepting and non-judgemental
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Be passionate about contributing some of your time to a cause such as Shout
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Adopt a growth mindset, and be willing to accept feedback
Requirements
- You must live in the United Kingdom or New Zealand while volunteering.
- You must be over 18 years of age.
- You will need a reliable internet connection and a private place to take your shift.
- All of your volunteering must be done using a laptop or desktop computer and Google Chrome.
It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health.
Before you apply, please consider whether either of the following applies to you:
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Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.
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Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?
Benefits to Volunteers
The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.
Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.
Application Process
You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.
You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you.
We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send.
Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way.
This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.
We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents.
Please allow up to a month for us to review your application and return a decision.
If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you support your local PDSA shop - and help us care for the pets of people in need?
Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.
Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise.
There are many different ways you can help and even a couple of hours a week will make a difference.
As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.
What skills do I need?
- Are you a team player?
- Do you enjoy building relationships with people?
- Will you go the extra mile when it comes to customer service?
If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We can offer you the chance to:
- Develop fantastic retail skills for your CV
- Work flexible hours that suit you.
- Make new friends.
- Gain a qualification (if you meet the requirements)
We’re looking for people who are:
- Friendly
- Enjoy working as part of a team and with the public.
- Want to develop customer service skills.
- At least 18 years old.
Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
To apply for this role please visit Volunteering with PDSA - PDSA
The client requests no contact from agencies or media sales.
Volunteer Opportunity: Join Our Helpline Team!
Are you a healthcare professional—or nearing qualification—and looking for a meaningful way to give back?
The Brain & Spine Foundation is looking for three Health Professionals to join our trusted national Helpline as volunteers.
Our Helpline offers a safe, supportive space where individuals and families living with neurological conditions can receive practical and emotional guidance. Run by experienced neuroscience nurses, we handled over 2,500 enquiries in 2024 alone. Now, we’re growing—and we would love your help.
The Brain & Spine Foundation provides professional information and support for every one of the 600+ neurological conditions affecting 1 in 6 people.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Enhanced Professional Development Programme (ePDP)
Part-time | Volunteer | Remote | 12 hrs/week | 16-week commitment
“We are looking for 3 candidates to join our volunteer-enhanced professional development programme and gain real-world experience in your chosen field. While we only have three vacancies available through this programme, other options are available if your skills match our criteria.”
About Us
We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.Our mission is to encourage unity across diverse communities, sharing and celebrating cultural lessons through workshops, training programmes, events and research. We challenge racial and societal stereotypes while delivering practical initiatives such as unconscious bias training in the workplace. We develop and deliver projects that promote inclusion, representation, and social change by partnering with local organisations and stakeholders.
Role Description
Quilombo UK is looking for a highly motivated and experienced Services Sales Executive to join our team through the Enhanced Professional Development Programme (ePDP). This is a target-driven, client-facing volunteer sales role focused on direct outreach and conversion of potential service users into paying clients. You will be responsible for actively identifying leads, initiating conversations, pitching our services, and closing deals.
The successful candidate will sell Quilombo UK’s key service offerings:
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Workshops (e.g. Unconscious Bias, Inclusive Leadership)
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Training Programmes
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Research Services
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Event & Partnership Opportunities
As a member of the Sales & Business Development function, you will be managed by a Director and accountable for results that directly impact the organisation’s financial sustainability and growth. This role provides real-world, high-impact experience that mirrors the standards and performance expectations of a paid sales role.
Main Responsibilities
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Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services
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Initiate direct outreach (calls, emails, online meetings) to decision-makers across public and private sectors
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Deliver compelling sales pitches and presentations tailored to each client’s needs
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Handle end-to-end sales processes, from lead generation and qualification through to closing deals
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Secure confirmed bookings or contracts for services, including workshops, training, research, or event partnerships
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Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly
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Consistently meet or exceed weekly/monthly KPIs related to outreach, meetings, and conversions
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Collaborate with the Director to refine messaging and sales strategy for maximum impact
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Maintain a consultative, value-led sales approach while staying aligned with Quilombo UK’s mission and ethos
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Provide performance updates and sales reports to the Director and Senior Leadership Team
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Stay updated on industry trends, client needs, and potential growth areas relevant to our services
Essential
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Demonstrated experience in a sales, business development, or account management role
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Proven track record of generating leads and closing deals, preferably in a service-based or social enterprise environment
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Excellent verbal and written communication skills
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Strong presentation and negotiation abilities
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Confidence to work independently and take initiative, while collaborating within a remote team
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Passion for social justice, community engagement, and inclusion
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Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Desirable
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Familiarity with CRM tools and remote communication platforms
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Experience selling services to the public sector or third-sector organisations
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Understanding of social enterprises or community-based businesses
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Ability to work without close supervision and meet deadlines
What We Offer
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Real-world, results-driven sales experience with clear KPIs and performance feedback
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A unique opportunity to influence revenue and impact within a mission-driven organisation
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Coaching and mentoring from experienced directors and leadership
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A collaborative, diverse, and inclusive environment
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Certificate of completion and reference upon successful programme completion
The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID, and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.
Application Process
Our HR team will contact you upon successful application to arrange an interview. Following a successful interview, onboarding documents will be sent. Once completed, you’ll be invited to a 6-hour HR and Systems Induction, followed by a meeting with your assigned Director for your first day.
Job Type: Part-time (Volunteer)
Expected Hours: 12 per week
Location: Remote
Schedule: Monday to Friday | Day Shift | No Weekends
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Women's Aid Luton is seeking a visionary and dedicated Chair of the Board to lead and support the transformation and growth of our small yet impactful charity.
Women’s Aid Luton supports over 800 of society's most vulnerable women and children each year, helping them escape horrific abuse and violence. We provide a safe haven across our five refuges in Luton, operate a helpline, and offer bespoke assistance for families. Our services include access to legal advice, mental health support, employment assistance, and resettlement aid.
One of our refuges is dedicated to women from South Asian communities, with staff who speak Punjabi, Bengali, and Urdu. We also have a refuge for single women with complex support needs, such as mental health issues and drug and alcohol dependencies, often stemming from the trauma of domestic violence and abuse.
In addition to our direct support services, we focus on prevention and intervention by working with schools to raise awareness of domestic abuse. We are committed to disrupting exploitative and abusive relationships to prevent loss of life and reduce the long-term economic and social costs to society. Our services contribute to creating a safer, more compassionate community, supporting women and children from diverse socio-economic, religious, and cultural backgrounds, including those with complex needs.
With the current challenges facing our sector, we are focused on creating financial sustainability and resilience within the organisation, focusing on a robust funding strategy and a dynamic response to risk.
Our current Chair will come to the end of their term next year, and therefore we’re seeking a new Chair to support the charity in delivering our vital work.
The Chair of Trustees is a pivotal role within our organisation. Your leadership and dedication will be instrumental in ensuring we not only maintain but also expand our vital support and services for those in need. By guiding our strategic vision and fostering a culture of compassion and excellence, you will directly impact the lives of countless vulnerable women and children, helping them rebuild their lives and find hope for the future. Your commitment will drive our mission forward, creating lasting change and a safer, more supportive community for all.
What are we looking for?
EXPERIENCE
- An understanding and passion for the violence against women and girls sector
- Significant experience as a non-executive
- An understanding of UK charity governance and working with or as part of a Board of Trustees
- Experience of operating at a senior strategic leadership level
- An ability to network with both internal and external stakeholders.
- Sensitivity and discretion in dealing with staff and service user issues.
- Significant experience and success in leading groups of people in either a professional or voluntary capacity to achieve results.
- Experience of chairing meetings.
- Significant experience of managing, motivating, and developing people.
- Strong experience of developing, deploying, and evaluating strategic plans with a view to maximising impact and benefit.
- Experience of financial management and a broad understanding of charity finance issues
SKILLS AND ABILITIES
- Exceptional leadership skills; able to cultivate effective collaboration but also comfortable in taking responsibility for difficult choices.
- Effective strategic communicator: able to articulate Women’s Aid Luton’s vision and engage and inspire others both within the organisation and externally.
- Highly effective relationship and alliance building abilities.
- Sound judgement with high capacity for self-reflection.
- Capacity to support both Board and Executive development.
- An ability to work within the realistic expectations and limitations for the Charity
ATTRIBUTES
- Dynamic leadership style that guides and inspires the Board and Executive to fulfil their respective responsibilities.
- A strong personal commitment to improving Equity, Diversity, and Inclusion.
- Collaborative approach with excellent interpersonal skills.
- A strong personal commitment to Women’s aid Luton’s vision and mission replace with: Demonstrate a strong and visible passion and commitment to the charity, its strategic objectives and cause
- Demonstrate tact and diplomacy, with the ability to listen and engage effectively
- Strong networking capabilities that can be utilised for the benefit of the charity
- Ability to commit time to conduct the role well, including travel and attending events out of office hours
TERMS OF APPOINTMENT
The initial appointment is for a three-year term but can be extended for one further term for a maximum of six years.
“Joining Women’s Aid in Luton as a Board member has enabled me to use my professional expertise in a way that gives back to the community. I know that all the energy and time I give is helping to strengthen the organisation and ultimately the women and children it seeks to support. Joining the Board has been immensely rewarding and I highly recommend it as a valuable way to volunteer your time for a good cause.” – current Board Trustee at Women’s Aid in Luton.
Due to the sensitive nature of this role, we will be considering female volunteers only for this post in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1). Applicants will be required to have a satisfactory enhanced disclosure through the Disclosure and Barring Service.
We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from women from Black, Asian and minoritised communities and women who have personal experience of domestic abuse.
If you have some time, energy and interest in the domestic abuse sector and believe you can make a difference to Women’s Aid Luton, we would love to hear from you.
We aim to reduce the devastating impact of gender-based abuse/exploitation on all women and children, through safeguarding, empowerment and education.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for someone who knows the CSA / CMS system to either do some on-line advice sessions or to be on the board readily available to answer CSA questions. This is an on-line role so needs access to facebook and an email address will be provided
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
East London Waterworks Park is looking for comms strategists and PR managers to help grow East London Waterworks Park's audiences.
East London Waterworks Park is a charity that has raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces.
We are looking for communications strategists and PR to participate in our community-led working group who are promoting public awareness and support of the project.
There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.
The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.
You should be experienced in implementing effective strategic communications, managing media relations and social media platforms by creating engaging content, and building online communities. Strong writing and editing skills for various materials including press releases and social media posts. Comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role.
Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic communication will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.
East London Waterworks Park is a charity campaigning to create a new biodiverse park with natural swimming ponds, forest schools and community spaces




Trustee - Warren House Group at Dartington and Dartington Service Design Lab
- Voluntary (reasonable expenses reimbursed)
- Remote, with occasional in-person meetings (typically in London)
- Time commitment: The equivalent of around 5-7 hours a month which will be less some months and slightly more others.
Dartington Service Design Lab is a mission-led organisation working to create thriving futures for and with children and young people. We use the power of evidence, experience and design to tackle complex challenges with and for children and young people.
We’re now looking for Trustees to join the Board of our charity, The Warren House Group at Dartington which also holds oversight of our trading subsidiary, Dartington Service Design Lab. These are key governance roles, offering strategic insight, external perspective and constructive challenge. You’ll support good decision-making, effective risk management and ensure our work remains aligned to our charitable mission and long-term goals.
Our vision is a world where people, communities and services work together to shape effective systems that give all children and young people a fair chance to grow up happy, safe, healthy and thriving. Whether it’s strengthening early years support, improving mental health systems, protecting children from harm, or increasing youth opportunity, we’re working to drive systemic change where it matters most.
We’d love to hear from people who bring:
- Board-level or senior leadership experience, ideally in a socially focused or purpose-driven setting - perhaps a consultancy, social enterprise or commercial organisation with a strong values base
- An independent and thoughtful mindset, someone who’s comfortable asking the right questions, offering support and challenge, and working collaboratively with others
- A real commitment to improving outcomes for children and young people, and a belief in more equitable, inclusive systems
We’re particularly keen to bring fresh perspectives to our Board. You might have a background in partnership fundraising, marketing and brand, children’s services leadership, safeguarding, artificial intelligence or bring insight from another relevant field.
Joining Dartington as a Trustee is a chance to help guide an organisation at the forefront of change. You’ll be part of a thoughtful, inclusive, committed team and you’ll play a role in building a fairer future for children and young people across the UK.
For further information including how to apply, please view the appointment brief.
Recruitment Timeline
Deadline for applications: Monday 30th June 2025
Interviews: w/c 14th or 21st July 2025
Creating thriving futures with and for children and young people



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Befriending Volunteer
You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.
Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship.
Befriending Plus
Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.
Our mission is to help older people to age well in Wandsworth.


The client requests no contact from agencies or media sales.
About the Company
Our Vision: The highest quality person centred care for all, always.
The Organisation: Picker is an Oxford-based charity with an international reputation as a key authority in the measurement and improvement of people’s experiences of health and social care services. Our mission is to make person centred health and social care a reality for everyone, always. We are here to:
- Influence: policy and practice so that health and social care systems are always centred around people’s needs and preference.
- Inspire: the delivery of the highest quality person centred care, developing tools and services that enable people’s experiences to be better understood.
- Empower: staff working in health and social care to improve experiences by effectively measuring and acting upon people’s feedback.
We believe that the first step to realising our mission is to gather and make available data to understand the views and experiences both of service users and staff in health and care organisations. We conduct many of the largest quantitative and qualitative research for a wide range of public and private healthcare organisations, national bodies, voluntary sector organisations, and international healthcare providers, investigating issues related to people’s experiences of care and organisations’ efforts to improve services. We are also determined to help turn feedback into action. We do this by a combination of identifying, sharing and promoting best practice via Awards, thought leadership and consultancy services.
About the Role
As part of the Charity’s Board of Trustees, you will be responsible for overseeing the strategic direction, financial management and governance of the organisation to ensure that at every step we are working to improve people’s experiences of health and social care services. To achieve this, you will:
- Ensure that the organisation works within its mission and charitable objectives and is compliant with charity and company law within the jurisdictions within which it is registered and operates.
- Further the charitable objectives of the organisation, including promoting our mission and staying true to our values.
- Ensure that the organisation’s policies, practice, performance, and operations are in keeping with our aims and objectives.
Responsibilities
Members of the Board of Trustees are expected to:
- Be an active and engaged member of the Trustee group.
- Take part in regular board meetings with a frequency of 6 to 8 meetings each year.
- Undertake work outside board meetings, eg preparation and reading.
- Participate in sub-committees, reflecting trustees’ policies or concerns or provide high level input to defined organisational projects from time to time.
- Interact, respond to and provide constructive challenge to our staff and other board members.
- Occasionally attend our launches and presentations of our work, alongside our staff at events and receptions.
- Occasionally represent Picker at meetings with potential funders or influencers.
- Contribute your skills, interests and contacts and support us in fulfilling our mission and in our influencing and developmental activities.
- Support, coach and help empower our staff to achieve their potential and deliver their goals.
- Take part in any training sessions provided.
- Fulfil any other duties and assignments as may be required from time to time by the Board.
- Act as an advocate for Picker in your activities in other settings.
Commitment
The full Board of Trustees meets every two months, usually in Oxford or remotely via video conference. There may be sub committees, with authority delegated to them by the Board, meeting at other intervals; and staff may seek to consult with you on your particular expertise. Occasionally, you may also be asked to represent Picker at meetings with potential funders or influencers, attend our report or product launches, or work alongside staff at events and receptions. We expect the typical commitment to be around one to two days per month.
Pay range and compensation package
This is an unpaid post, though reasonable expenses incurred through performance of duties will be reimbursed.
Qualifications
Applicants must be committed to the values and vision of Picker and committed to understanding and using people’s perspectives to improve health and social care. Demonstrable passion and commitment to person centred care for health and social care users, their carers and families, and staff is essential.
Required Skills
A background in one or more of the following areas is very desirable for these appointments:
- Communications – with experience of raising the profile of a similar sized charity or organisation to Picker.
- Business development – with expertise in identifying new opportunities to create long term impact.
- Finance experience – with a keen eye for numbers, although you do not necessarily need to be financially qualified.
- Health service – with experience as a user of health and care services, as a researcher in health and social care or as a health service practitioner or manager, whether in the NHS, the private sector, or internationally.
- Social care – with experience of working in or managing a social care provider or elsewhere in the sector.
Preferred Skills
Experience, knowledge, and skills:
- A commitment to the aims and strategic objectives of Picker and the ambitions of its growth strategy.
- A commitment to understanding and using the patient, client, service user, or consumer perspective in health and social care.
- Knowledge and experience of the governance and management principles of a charity registered in England or Scotland (desirable).
- The ability to work supportively with other Trustees, advisers, and executive colleagues to high ethical and professional standards and in line with their legal responsibilities.
- A proven strategic thinker with experience of operating at a senior management level.
- A skilled communicator who is experienced in persuading, influencing, and advising.
- A demonstrable interest in health and/or social care issues and social policy within the UK and/or overseas.
- A commitment to transformational change and learning, improvement and performance.
Equal Opportunity Statement
Picker is committed to equality, diversity, and inclusion in all that we do. This includes a commitment to ensuring diversity in our Board of Trustees so that this group reflects a broad and inclusive range of backgrounds and skills. We welcome applicants from diverse communities and backgrounds.
Please review the full job description before applying
The highest quality person centred care for all, always

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a trustee with a finance and/or accounting background who will work with the Board of Trustees and Management to ensure the charity's financial viability. There is also a more ‘hands-on’ function managing the charity’s investments and cash deposits.
The Treasurer will maintain an overview of the organisation’s finances, ensuring financial viability, advising and guiding on financial requirements and best practice and providing advice, assistance and information to Trustees (Committee Members) on their financial stewardship responsibilities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the role
To provide a positive, informative, sensitive and safe environment for those affected by EDS to share, learn and form a community.
What will you be doing? • Facilitating and hosting a minimum of 4 support group meetings in your local area every year, in a disabled friendly venue or virtually, using an allocated fund to cover the cost. • Checking your local social media regional group (Facebook) for messages and replying or signposting to the office or a local service. • Keeping up to date with training implemented by EDS UK and having guidance meetings as needed. • Giving facts and figures to your CM after each meeting • Checking your EDS UK email accounts at least once a week and responding to queries • Encouraging attendees to join The Ehlers-Danlos Support UK as a member • Signposting members to other support services • Liaising with fellow Area Coordinators in your region or in the UK
Skills and qualities needed Organised and self-motivated Good communication skills Compassionate and enthusiastic about helping others IT literate (email, Social media) A basic knowledge of EDS/HSD or understanding of chronic illness
Time commitment Quarterly support group meetings of 2/3 hours in length Checking in on the regional Facebook group a few times a week (30 mins per week) Checking and responding to emails as necessary (30 mins per week) Attending occasional Area Coordinator meetings (1 hour once a month) Some Area Coordinators run meetings more regularly, but there is no requirement to do so.
Mandatory Training Adult Safeguarding Fully enhanced DBS check
Benefits Helping others in need of support within the EDS community Making a difference to those around you Bi-annual Fragile Links magazines free of charge Training in relevant subjects Support from your allocated CM as well as from the charity Benefits guides if required Agreed expenses covered Develop your own management and facilitation skills Improve confidence
Support in the role • A full induction programme • We have a closed Facebook peer support group for Area Coordinators only to share experience and ask for information. • The CM’s and office staff will be there to support you within your role and can be in contact with you as much or as little as you need during office hours, and we encourage regular contact with us. We use the AC Facebook group and email to update all volunteers on any information we think they might find useful. • Monthly virtual Area Coordinator support group meeting on Zoom open to all volunteers. • Monthly Manager led AC meetings sharing information, best practice and taking feedback from volunteers. • A dedicated volunteer's website • Regional Messenger volunteer groups • Peer mentoring with an experienced Area Coordinator if requested
The client requests no contact from agencies or media sales.
One25 is a Bristol-based charity, specialising in supporting women to break free from street sex-work, addiction and other life-controlling issues and build new, independent lives. We provide night outreach (7 sessions weekly), a Health Hub and casework, giving person-centred support and advocacy to around 240 women each year.
One25’s outreach service is often how women first make contact with us, meeting us on our fully equipped outreach van. Three volunteers, one an experienced team leader, go out on the van at night and meet women’s basic needs by providing nutritious food, first aid, warm clothing, condoms, safety alarms etc. They provide the chance to talk and get advice in a safe space and encourage women to get more in-depth help by visiting our Health Hub or seeing a caseworker.
We are looking for volunteers to join our accelerated pathway to becoming a Van Team Leader. Van Team Leaders are responsible for leading volunteers during shifts, coordinating with One25 staff and external services, and making decisions in crisis situations.
Please note: It is an Occupational Requirement that applications for this role are open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Enhanced DBS disclosure will be required.
Team Leader tasks will involve (but are not limited to):
- Organising jobs with volunteers prior to shift
- Contacting volunteers prior to shift to make arrangements.
- Leading the briefing and debriefing sessions.
- Explaining procedures to new volunteers and answering any questions they have.
- Supporting and mentoring other volunteers, offering coaching and guidance where appropriate.
- Being responsible for making decisions relating to safety on the van
- Feeding back to the Volunteer Manager.
This pilot project will be for people who have professional experience in the following areas:
- Domestic abuse
- Sexual violence
- Drug and alcohol
- Homelessness
- Social care
- Physical Health
- Mental health
To apply for this programme you must have/be:
- Experience in the above mentioned fields
- Able to commit to 2 nights per month and 1 evening per month during the 7-month training programme
- Able to commit to at least 1 night per month and 1 evening per quarter upon completion of the training programme
- Able to travel to and from St Pauls, Bristol after shift
- Reliable and punctual
- An understanding of the issues women involved in street sex work.
- Non-judgmental and compassionate approach.Empathy and ability to actively listen.
- Ability to be friendly, but professional.
- Ability to maintain boundaries and be firm about rules.
- Ability to take direction and learn from mistakes and progress in your role
- Ability to remain calm in stressful situations
- Be comfortable leading a team and providing on site feedback to volunteers
For more information on this role, please see the attached role description.
Applications by: 9am, Monday 7th July 2025
Interviews: Tuesday 15th July, Wednesday 16th July or Thursday 17th July
Induction date: Tuesday 22nd July (5pm until 9pm)
To meet women who street sex work where they are, supporting them to move from crisis and trauma towards independence in the community.





The client requests no contact from agencies or media sales.