Service support officer jobs in Manchester

The role

We are seeking an experienced and proactive Database and Insights Officer to take ownership of myaware’s CRM system (Raiser’s Edge) and ensure our database is accurate, compliant, and fully utilised across the organisation.

This is a pivotal role, acting as the main point of contact for all internal CRM users and our external CRM system provider. As a database super user, you will manage system settings, user access, data integrity and development, while providing expert support, guidance and training to colleagues.

Working closely with the CEO, the myaware management team and colleagues across the organisation, you will ensure the CRM system supports fundraising, communications, campaigns and wider organisational insight. You will also play a key role in identifying opportunities for system improvement, upgrades and best practice. The role will require occasional working at Derby HQ and travel for meetings.

Who We Are Looking For

We are looking for a confident and detail-oriented CRM professional with strong technical expertise and the ability to communicate clearly with non-technical users.

You will be highly organised, solutions-focused and comfortable taking ownership of a complex database system. You enjoy supporting others, improving processes and using data to make a meaningful impact.

 You will ideally have:

• Proven experience managing a CRM system, ideally Raiser’s Edge or a similar database.
• Strong understanding of database administration, data quality and compliance.
• Experience acting as a system super user, including managing users and system settings.
• The ability to train and support colleagues with varying levels of technical confidence.
• Excellent analytical skills and experience producing data selections and insights.
• Strong communication and relationship-building skills.
• A proactive approach to continuous improvement and best practice.

This is an exciting opportunity to play a central role in enabling myaware’s work through high-quality data, effective systems and collaborative support across the organisation.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Candidates should submit their CV and tailored covering letter by: 23:30 on Sunday 1st February 2026

Provisional interview date will be week commencing: 09.02.2026.

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

We are seeking an experienced individual to help us deliver a productive, empowering, needs-orientated programme of training and development activities for community rail groups. Under the guidance of the Training & Development Co-ordinator you will aim to strengthen the community rail movement and enhance the value it delivers to communities. 

About us 

Community Rail Network is a not-for-profit organisation, working across Britain to support a growing ‘community rail’ movement. Community rail promotes sustainable and inclusive travel, coordinates volunteering and place-making projects, and brings people together. 

Community rail is made up of 77 community-based partnership organisations, 1,300 station friends volunteer groups, and other community-led initiatives around Britain. Their activities range from creative projects with young people, to advising train operators on service improvements, to building travel confidence with families and marginalised groups, to biodiversity projects at stations, to promoting greener travel and tourism by rail. 

Our enthusiastic team of 23 works mainly from home in different locations, but we come together regularly in person and online. We work collaboratively to advise our members, provide training, events and resources, run campaigns, and champion community rail and its insights via decision-makers and the media. We believe in developing our team and supporting everyone to reach their potential while having a good work-life balance. 

 
Responsibilities: 

You are principally responsible for supporting the delivery of a year-round programme of high quality, empowering training and development opportunities for our members. The programme will be delivered in line with inclusion and accessibility best practice, will be largely online with some face-to-face sessions and events.

• Work with the Training and Development Co-ordinator to agree a rolling programme of training that supports member organisation capabilities and their impact on communities. 

• Topics will largely include areas required to achieve accreditation (for CRP’s) as well as good community-based practice for other member types. This includes but is not limited to training to support members with skills in creating and prioritising activity plans, project management, how to apply for grants and funding (including our own grants funds), how to prepare for an accreditation meeting, designing good outcomes and demonstrating organisational impact (including impact reports and use of social media), community engagement, volunteer recruitment, and co-production techniques. 

• Work with the Training & Development Co-ordinator to ensure your own understanding of these topics is current and identifying areas for personal development to support our training offer to be more robust. 

• Work with colleagues in other teams to set up, administer and deliver (largely online) webinars, networking and showcase events, setting them up, researching and engaging speakers and collating case studies to use, sending invites, facilitating the presenters and discussion during the event, and collating and reporting on feedback to inform future sessions. 

• Support the T&D Co-ordinator, colleagues in the regional support team, and communications team, to promote training and networking sessions effectively. 

• Where directed ensure we maintain high-quality training partnerships and opportunities that members can be signposted to and be responsible for administering our bursary scheme.

• Regularly report on bursary expenditure, member feedback, attendance figures and any specific funder requirements. 

• Be responsible for supporting member organisations and colleagues to use our impact reporting platform and to keep up to date on any changes in how we record and demonstrate the social, economic and environmental impact of community rail. 

• Attend team and all staff meetings, online and in person, contributing to strategic shared areas of work, information sharing and workforce development activities. 

Skills and competencies: 

1. Understanding, and experience of running, online and in person training and networking sessions, ideally within a community or not-for-profit context; 
2. Knowledge of, and ability to share effectively, key skill areas for example, volunteering recruitment and support, project management, applying for funding, co-production techniques, community engagement best practice, demonstrating outcomes and impact. 
3. A proven ability to work collaboratively, develop and maintain productive partnerships and joint activities, and form professional networks internally and externally; 
4. Demonstrable ability to manage time and resources effectively under pressure, and meet deadlines; 
5. Excellent writing, communication and presentational skills, including the ability to develop and deliver audience-appropriate training materials, presentations and other content to professional and community audiences; 
6. IT literate with a good working knowledge of Microsoft Office, the internet and social media; excellent administration skills and the ability to identify efficient and secure ways of working using AI; 
7. Awareness of social and sustainability issues and the relationship between transport and social and economic development.

Online interviews are scheduled for 16 February 2026.

Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required. 

Other information

This post is home-based, but with some travel (including overnight stays) for our programme of events and meetings. Applicants will need local access to a train station to enable rail-based travel for work as needed.

This is a permanent position and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

We are committed to being a flexible, supportive, inclusive and understanding employer.

Who we’re looking for

We are looking for a passionate and skilled development professional who wants to make a real difference for children, young people, and families in Bury. The main aim of this role is to strengthen the capacity of VCSE organisations in Bury to deliver safe, inclusive, and impactful services for children and young people.

This role is about more than delivering projects. It’s about shaping systems, amplifying voices, and building capacity across the voluntary sector. You will be a connector, advocate and facilitator: supporting grassroots organisations to thrive, embedding safeguarding and better practice, and championing youth voice in decision-making.

If you believe in co-production, equity, and the empowerment of communities, this is your opportunity to lead work that transforms lives and strengthens the VCSE sector in Bury for the future.

Main Responsibilities

• Scope the children’s and young people’s sector in Bury, building positive relationships in the process.
• Create and maintain relationships with children & young people’s VCSE groups and organisations
• Supporting the work of our VCSE organisations and helping them to increase their capacity and capabilities, including their safeguarding skills, through information, advice and guidance (IAG) and training
• Working closely with Bury Integrated Safeguarding Partnership to develop and deliver high-quality, accessible child safeguarding materials, training, workshops and support packages that enable VCSE groups and organisations to build strong and effective safeguarding policies and procedures to meet safeguarding requirements
• To enable the VCSE sector to develop its safeguarding practices and policies with children, and to meet their safeguarding requirements
• Develop and deliver Trauma Informed Training to VCSE groups and Organisations. · Facilitate the Bury VCSE Children, Young People's and Families Forum, including ensuring the production of the forum’s communications, paperwork and resources.
• Represent Bury VCFA and the Bury VCSE Sector as appropriate at key boards, forums and meetings. · Build positive working relationships with VCSE groups and organisations, statutory partners, commissioners and funders.
• Advocating for the role of the VCSE sector in strategic plans/as delivery partners in line with Bury memorandum of understanding between the public and VCSE sector.
• Lead youth engagement initiatives, including youth-led grant-making and civic leadership development · Support co-production activities with young people and families to influence local service design.

Join Camp Jojo as our Communications and Marketing Officer and help transform the lives of children and families through the power of inclusive summer camps. This is an exciting opportunity to shape the voice and profile of a small but growing charity with a big heart and an even bigger mission.

Camp Jojo is a vibrant charity dedicated to creating memorable, accessible camp experiences for children with additional needs and their families. We are looking for a proactive, creative and highly organised Communications and Marketing Officer to play a key role in supporting our next stage of growth.

In this varied and rewarding role, you will lead on all aspects of Camp Jojo’s communications – from managing social media and digital content to supporting internal communications with our Trustees, volunteers and partners. You will help tell the stories that matter, promote our impact to supporters and funders, and ensure our messaging is clear, consistent and engaging.

Working closely with our Communications Committee and Board, you will coordinate campaigns, produce newsletters and reports, manage our website content, and help develop effective marketing strategies. You will also provide essential administrative support, maintain key documents and procedures, and ensure communications activity runs smoothly and efficiently.

We are looking for someone who is a confident communicator, able to juggle multiple tasks, manage their own time effectively and work flexibly around the seasonal demands of the charity. Above all, you will share our passion for supporting children and families and be excited about contributing to a friendly, collaborative and purpose-driven organisation.

While this position will be performed remotely, occasional on-site attendance at our Essex and Cumbria locations is an essential part of the role. Travel between sites will be required from time to time.

Candidates must be eligible to live and work in the UK.

If you are creative, motivated and keen to make a genuine difference within a supportive team, we would love to hear from you.

Grade: NJC Point 31 - £41,771 per annum
Hours: 37.5 hrs per week (excluding breaks)
Days: To be worked over 5 days (core hours are worked between 8am and 6pm Monday to Friday)
Contract: 12 months Fixed Term contract (with option to extend), subject to funding and the successful completion of a 6-month probationary period
Responsible to: Director of Delivery
Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN

We are seeking to recruit to a brand-new post and are looking for an experienced and passionate full‑time Programme Manager (Live Well) to lead the delivery of our VCSE‑led Live Well infrastructure in Salford. 

In this role, you will support organisations across Salford to develop high‑quality Live Well Centres and Spaces, ensuring strong partnerships are built and delivery partners are managed in a clear, transparent and collaborative way. A key part of the role will be ensuring that all delivery aligns with the expectations set out in the GM Live Well Hallmarks. You will also be responsible for ensuring the programme’s impact is clearly demonstrated through robust monitoring, high‑quality data collection and meaningful insight.

Greater Manchester Live Well is a broad cross‑system partnership with particularly strong involvement from GMCA, NHS Greater Manchester and the VCSE sector. 

Launched in 2021, it is a core Mayoral commitment and embedded in the Greater Manchester Strategy (2025–2035). The vision is that by 2030, residents will benefit from a connected, preventative and equitable system of support, delivered through:

• A network of integrated Live Well centres and spaces in every locality
• A universal “no wrong door” approach
• Recognition that the VCSE sector has a key role to play (with dedicated VCSE funding)
• Consistent and connected support offers
• A neighbourhood‑based Social Model of Health
• A preventative system built on trust, early help and coordinated support

Salford CVS is the lead VCSE sector partner and accountable body for the Live Well implementation fund in Salford, working with public sector partners to strengthen community wellbeing and ensure accessible, high‑quality support for our city’s residents.

As Programme Manager, you will lead a VCSE‑driven programme that is transforming how residents access help and support in Salford. You will maintain a clear overview of programme developments, partners and activities, acting as a key source of knowledge for Live Well locally. You will share information proactively, strengthen connections across the system and bring partners together to maximise the programme’s impact. 

Your work will also span all of Salford CVS’s full Live Well portfolio, including the Economic Activity Trailblazer delivered via the VCSE Elevate Salford partnership, the WorkWell offer through Wellbeing Matters (VCSE-led social prescribing), and any additional Live Well activity that Salford CVS leads or contributes to in the future. This will include our work with our 10GM partners on a large-scale GM National Lottery funded VCSE-led programme called Live Well – Places of Hope and Connection, which you will programme manage here in Salford.

To apply

Please complete our online application form via the ‘Apply’ button.

If you would like to know more about the role, or would prefer a paper copy of the application form, please email our recruitment team.

Closing Date: 12 noon, Monday 16th February 2026
Interview Date: Monday 2nd March 2026

Primary Purpose:

The Head of Services is a key member of Age UK Cheshire’s Senior Leadership Team, designated Safeguarding Lead, and leads all aspects of the organisation’s service operations.
Following the successful integration of existing services, this role will work closely with a supportive CEO and board on the next phase of development of our new organisation, building on the strong history and reputation of two charities, to meet the needs of a growing ageing population across Cheshire.
The successful candidate will understand the strategic need to combine impactful data with storytelling, influencing internal and external stakeholders to join us in our mission.
The role involves representing Age UK Cheshire externally, championing the voices of older people, to influence decision makers and commissioners to help ensure older people aren’t forgotten in a challenging funding environment.

Additional Information: 

Rising poverty, digital exclusion and rural isolation are creating a perfect storm of loneliness for thousands of older people. Age UK Cheshire is a local, independent charity dedicated to supporting older people across the whole of Cheshire. We offer a lifeline for people in later life to access the information and support they need.

If you embody our values of respectful, honest and person centred, and are passionate about supporting those who built the world we now live in, we’d love to hear from you.

You’ll be joining Age UK Cheshire at a pivotal time following the merger of Age UK Cheshire and Age UK East Cheshire in July 2024. Following the successful integration of existing services, you’ll work closely with a supportive CEO and board on the next phase of development of our new organisation, building on the strong history and reputation of two charities, to meet the needs of a growing ageing population across Cheshire.

You’ll have a strategic vision for developing and future proofing services, whilst staying close to operational realities. You will lead the delivery of measurably impactful services, and ensure our resources are directed where they can make the greatest difference for older people across Cheshire.

You’ll understand the strategic need to combine impactful data with storytelling, influencing internal and external stakeholders to join us in our mission.

You’ll represent Age UK Cheshire externally, championing the voices of older people, to influence decision makers and commissioners to help ensure older people aren’t forgotten in a challenging funding environment. You’ll build strong relationships and partnerships across the local authorities, NHS, and voluntary sectors.

This is also a people leadership role. You'll develop and manage a team, creating a high-performing culture where accountability and support go hand in hand. You'll role-model best practice, share knowledge freely, challenge constructively, and coach colleagues to develop their own approach.

This role offers a unique chance for an experienced service-delivery leader to shape the future of a respected local charity, drive innovation and impact — in a supportive, values led culture with an ambitious and passionate team.

Together we can make Cheshire a place where older people are not only seen, but respected and valued every day.

This is an exciting opportunity to manage a volunteer programme for a specialist helpline and digital service for survivors of sexual violence. You will have oversight of our passionate team of volunteers including their recruitment, training and supervisison, as well as coordinating our anonymous helpline, live chat and email service which can be essential support for people who have experienced sexual violence.

This role will be ideal for you if you are organised, approachable, able to motivate others, have experience providing trauma-informed support, have knowledge of and experience in safeguarding, and are passionate about supporting survivors of sexual violence or abuse.

Please read the attached job description and person specification to learn more.

Based At TRC’s offices in Trafford, some homeworking is optional (1 day a week)

Purpose of the Role:

The purpose of the role is to develop and foster long-term, multi-faceted relationships with people giving in memory, and deliver compassionate, personalised stewardship, so all supporters feel cared about and their gift is highly valued.

Key Responsibilities:

• Use Salesforce (or similar CRM) to maintain and keep up to date all information and projects related to In Memory Giving and drawing on data insights, monitor performance, identify trends, opportunities for developments and support improvements to the care and long-term relationship with supporters.
• Use the Much Loved (or similar platform) to develop tributes and opportunities for further in memory dedications, event participation and increase financial donations. 
• Establish a communication process with funeral directors and keeping these records up to date on Salesforce.
• Much Loved to promote income generation keeping them as donors, repeating donations and taking part in events and dedications
• Ensure that all communications, across all mediums, reflect the values of the Fishermen’s Mission and our Christian ethos.
•  Working closely with the Digital Engagement Officer and the Digital Fundraising Officer to develop and promote In Memory Giving and storytelling via digital platforms
•  Work with the wider organisation including frontline staff to raise the profile of In Memory Giving (internally and externally) and providing information using both written and printed word to assist with conversations with clients and supporters.
• Provide reports and information as and when required by line manager.  
• Meet all targets and objectives as agreed with the line manager on an annual basis.
• Undertake training and networking opportunities, when and if required, to keep up to date with the wider charity sector.
• Work as part of the Business Development Team at all times, taking part in team events and projects and supporting other team members if required.

Person Specification

Essential

• Highly skilled in all forms of communication
• Experience of dealing with people either face to face, over the phone or via written communications
• Use of a CRM (or a database) to record all interactions
• Expertise in using digital platforms
• Team working at the highest level, sharing information, ideas and working on projects with colleagues
• To be able to work within the Christian Ethos of the organisation

Desirable

• Experience of working in a charity setting or in a stewardship role
• Working with Salesforce as a CRM
• Experience of dealing with people who are recently bereaved or in an emotional situation

Our commitment to our values is unwavering. Diverse and inclusive teams help us to serve our communities better. We want to grow a team that includes people with a variety of backgrounds, skills and views. Whatever makes you unique is welcome. We are on a journey and we would like you to join us.

Interview questions will be provided ahead of the interview.

We are recruiting a Senior Member Network Account Manager to join our busy Member Networks team at the British Psychological Society for a fixed period of 12 months starting in March 2026.

The team supports over 60 psychology‑focused member networks, each with its own specialist interests and passions. This is a fantastic opportunity for someone who loves working with people and wants to make an impact. You will be right at the centre of supporting our Member Networks, helping passionate volunteers bring ideas to life - no two days will be the same.

About the Role

As Senior Member Network Account Manager, you will be the main contact for several Member Networks, including Divisions. You’ll support and guide volunteers across multiple committees, helping them deliver activity for their members confidently and effectively. This includes advising on governance, finance, volunteer recruitment, events and wider activity planning. You will also build strong relationships, lead projects, and work closely with teams across the organisation to strengthen collaboration and network growth.

A day in the life may include:

• Advising volunteers on governance, finance, awards, planning and compliance matters
• Ensuring Networks deliver their activity plans, managing timelines and aligning work to strategic goals and budgets
• Supporting events and projects that drive member engagement, including budgeting, venue liaison and travel bookings
• Managing inboxes and responding to enquiries with clear advice and signposting
• Attending meetings, collating actions and following up to ensure progress
• Sharing best practice and improving processes, tools and systems as needed
• Maintaining documents in Google Workspace, including budgets, reports and committee lists.
• Delivering volunteer training on new processes or systems
• Coordinating awards and grants, updating web content and communicating with applicants
• Managing committee recruitment, posting roles and handling applications
• Working with internal teams such as Membership, and Marketing to provide seamless support.

What We’re Looking For

To be successful, you will have strong communication and interpersonal skills. You will excel in negotiation, problem solving and managing multiple tasks and projects with foresight and strategic thinking. You will be expected to act autonomously, managing your networks and working independently using your own initiative. Highly organised, you will lead and coordinate delivery of activities, managing timelines and working with key stakeholders. 

Why Join Us?

We offer a supportive environment, opportunities for professional development, and the chance to make a real difference. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile & flexible working
• Generous leave entitlement
• Occupational pension scheme
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
• Tailored learning & development
• Employee Assistance Programme counselling
• Life Assurance Scheme
• Discounts scheme with national organisations

 How to apply

The closing date for applications is 31st January 2026, with interviews held on-line w/c 9th February. To apply, please submit your CV and a covering letter detailing how you meet the specification. Please note that applications without a covering letter will not be considered. 

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK as we are unable to sponsor people requiring a work visa.

Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date.  If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.

Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.

About the role:
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.

This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About you:
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.

What we offer:
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. 

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.

Closing date: Friday 30th of January
Interview date: Tuesday 10th of February

Our Time Charity is seeking an experienced Corporate Fundraiser to help grow vital income through meaningful, long-term partnerships with businesses and corporate supporters.

This role plays a key part in delivering our fundraising strategy by connecting purpose-driven organisations with our mission to support children and families affected by parental mental illness. You will build and steward corporate relationships, develop partnership and sponsorship proposals, and represent Our Time Charity to external audiences.

Working closely with the CEO and wider team, you’ll help secure funding that directly supports our KidsTime Workshops and wider programmes – enabling children to feel supported, understood and less alone.

This role is ideal for someone with experience in corporate fundraising, relationship management or partnerships, who enjoys building connections, telling compelling stories, and turning shared values into lasting impact.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

The Relationship Fundraising team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, regional businesses and groups fundraising in the community, effectively managing relationships to maximise income.

The Relationship Fundraising role will play a significant part in contributing to a high-performing fundraising team. The role will cover area of West London.

You will report to the Relationship Fundraising Manager and support the Head of Relationship Fundraising & Volunteering to drive the continued growth of the charity’s fundraising income in your area. You will also be required to show excellent relationship-building skills to support community partnerships and volunteer groups, driving towards agreed targets.

Key Responsibilities:

Strategy, finance, and reporting

· Responsibility for stewardship and relationship building with supporters within the region.

· Identify and apply for ‘Charity of the Year’ partnerships with corporates in the region, account manage these relationships up to a value of £50,000 per annum and support the Partnership Development Team with national partnerships in your region.

· Support existing volunteer fundraisers to encourage continued loyalty to the charity and to maximise funds raised, in accordance with fundraising legislation and good practice.

· Recruit new fundraising supporters in line with strategy.

· Support the Relationship Fundraising Manager (RFM) and Head of Relationship Fundraising (HORF) in developing the Relationship Fundraising strategy for ARUK to increase income within this stream.

· Support and extend volunteer networks within geographical area in line with strategy.

· To ensure that fundraising activity is implemented and managed to deliver budgets, targets and income in line with strategy. To achieve this by supporting and facilitating the development of groups and volunteers across geographical area.

· Work across a diverse geographical area and within a geographically dispersed team, whilst managing own workload in a cost-effective and proactive way.

Supporter Management

· Provide excellent customer service to fundraising supporters, with prompt responses to enquiries, to acknowledge support and increase long-term loyalty.

· Provide high-quality account management to volunteer groups in geographical area.

· Effective management of volunteer relationships within geographical area.

· Support, motivate and develop local fundraising volunteers, ensuring they have a clear understanding of ARUK to enable them to represent the charity’s work effectively.

· In liaison with the Partnership Development Managers and Partnership Officers, provide high quality account management to corporate supporters within specified geographical area and/or of relevant value.

· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.

· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives.

Increasing Community Support within geographical area

· Use own initiative to extend volunteer networks, develop new groups and supporters, and respond to fundraising opportunities within geographical area, in line with strategy.

· Manage recruitment process of new ARUK volunteers in geographical area, providing relevant support and training.

· Liaise with local community organisations (predominantly golf clubs) – both previous and new potential supporters – to extend income and activity in line with strategy.

· Provide face-to-face talks and presentations to community organisations for recruitment/ cultivation purposes.

· Arrange appropriate volunteer representation at events in the community, spreading the charity’s reach cost-effectively.

· Identify, research and target prospective community organisations, in liaison with RFM.

· Identify, research and target prospective local corporates in liaison with RFM / HORF and ARUK’s Partnership Development Managers and Partnership Development Officers, in line with strategy.

· Accurately track and record contact with both community and corporate prospects for planning and reporting purposes.

Monitoring and Reporting

· Ensure that your activity is monitored and evaluated, clearly communicating progress to your Relationship Fundraising Manager.

· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income.

What we are looking for:

· Experience in partnership fundraising and/or relationship building

· Experience and confidence in public-speaking, such as giving presentations and talking at events

· Knowledge of recruiting key volunteers and fundraising supporters

· Experience and a keen interest in building long term relationships with supporters

· Proven ability of providing excellent stewardship

· An ability to manage a busy and varied workload

· Excellent communication skills, both verbal and written

· Excellent organisational skills

· Flexibility to work some unsocial hours and willingness to travel independently

· Live within defined region

Additional Information:

Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.

Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events. If successful applicant owns a vehicle and will be driving for the role, they will be eligible for a car allowance of £3,500.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £33,500 per annum, plus benefits and associated travel expenses. If successful applicant owns a vehicle and will be driving for the role, they will be eligible for a car allowance of £3,500.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 1st February 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

As Regular Giving Officer, you’ll play a key role in delivering one of the UK’s most ambitious mass fundraising programmes. Regular Giving at Manchester is a dynamic, multi-channel programme that raises over £1 million annually to support access to education and world-changing research. From direct mail and digital campaigns to telephone fundraising and donor journeys, you’ll help shape and deliver activity that inspires thousands of alumni, staff, students and friends to give.

You’ll bring energy, creativity and a proactive mindset to help grow our programme. Working closely with the Head of Regular Giving and colleagues across the Division, you’ll develop and implement new ideas, respond to emerging opportunities, and ensure our fundraising is targeted, data-driven and impactful.

This is a hands-on role with real scope to make a difference. You’ll be involved in planning and delivering campaigns, analysing performance, and reporting on results to senior colleagues. With a supportive team, a compelling case for support, and a programme that’s growing in reach and ambition, this is a fantastic opportunity for a detail-oriented, goal-driven fundraiser.

What you will get in return:

• Fantastic market-leading pension scheme

• Excellent employee health and wellbeing services including an Employee Assistance Programme

• Exceptional starting annual leave entitlement, plus bank holidays

• Additional paid closure over the Christmas period

• Local and national discounts at a range of major retailers

As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here.
Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any CVs submitted by a recruitment agency will be considered a gift.

This vacancy will close for applications at midnight on the closing date.

Please see Further Particulars document which contains the person specification criteria.

The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.

Working location: mostly remote work with some travel required. Based in the north/central area of the South West region you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area  as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary. 

Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes. 

About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets. 

You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision. 

What we offer:

· A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown) 

· Birthday day off 

· Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri) 

· Enhanced sick pay and compassionate leave 

· Death in service benefit 

· Pension 

· Employee Assistance Programme 

· Clinical supervision and excellent support 

· A rewarding role with purpose 

· Be part of a skilled, friendly team with an engaged Board of Trustees 

· Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to) 

Who we're looking for 

Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, lived experience or any type of casework could make you an ideal candidate. 

Essential Requirements: 

• A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed) 

• Resident in the north/central area of the South West Region. 

• Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities. 

· Strong advocacy and research skills to liaise with multiple organisations on behalf of service users. 

• Competency in I.T skills to work remotely. 

Desirable Experience: 

Comprehensive understanding of the processes involved in the criminal justice system and coronial process 

Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.  

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview. 

An enhanced DBS check is required due to the sensitive nature of our service. 

Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.