We have an exciting opportunity for a Service Delivery Assistant to join the Multi-Crime team in Devon and Cornwall, working 37.5 hours a week. This position is home-based with some travel required around the area.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution - Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home-based and as such is open to applicants living in Devon and Cornwall who have access to an appropriately confidential space in which to work. Travel will be expected to facilitate supportive team working. There may be an occasional need to work outside core hours to meet the demands of the role. This is expected to be taken within flexible working arrangements.

As a Service Delivery Assistant you will be:

• Providing a high quality and responsive administrative function for the service and whole team including Health and Safety, finance, fundraising and data entry on to case management systems
• Leading on the recruitment and co-ordination of a small volunteer supporter team
• Involved in some client contact through answering the local Helpline and gaining client satisfaction feedback
• Working with the staff and volunteer team to provide a seamless service to clients.

You will need:

• Experience of working in an administrative role and undertaking a variety of administrative duties
• Experience of working in a client focused service area or setting
• Experience of working and adhering to policies, processes and procedures
• Excellent IT skills and conversant with all packages in the standard Microsoft Office suite and case management systems/databases
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences
• Excellent record keeping skills with a focus on quality and accuracy.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Applications for a jobshare role will be considered, with a minimum of 3 days commitment to the post.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVCS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

20 hours per week

The Disability Resource Centre (DRC) is one of the leading disability organisations operating in Birmingham, Solihull and the wider West Midlands.

We have an exciting opportunity for a Service Manager to lead and manage DRC’s Employment, Skills and Training services and funded programmes. If appointed, you will line manage, supervise and appraise Team Leaders; Project/Service Co-ordinators and other staff.

You will ensure DRC’s contract obligations to partner organisations and funders are met, build and sustain positive relationships and links with external stakeholders, promote good practice in involving and empowering service users, and take an active role in the wider organisation.

To apply, please visit our website via the apply button.

Closing date: Monday, 20th June 2022.

SIG-Pathways is looking for a talented, passionate and ambitious Service Manager to oversee our Maidstone services supporting people in the criminal justice system towards positive resettlement outcomes and happy, healthy future.

This role will oversee our flagship residential support service for male and female prison leavers, consisting of 31 units of accommodation across 4 locations in Maidstone offering mixed levels of support. You and your team of Support Workers will deliver a trauma-informed service that provides residents a safe space to begin to address the underlying causes of their past offending, whilst equipping them with the skills and confidence to live independently at the end of their stay with us. You will also oversee our Housing First pilot project working in partnership with Maidstone Council to provide a holistic support package to people with complex needs and an accommodation need.

Reporting to the Head of Services, you will be responsible for contract compliance, standards and leading your service to ensure it meets or exceeds performance targets and achieves positive outcomes for the residents. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion and taking swift action to address any areas of underperformance. You will also be required to contribute to reports to SIG’s Board of Trustees.

You will lead on ensuring your service is adequately staffed, and maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your service and adopted by frontline staff when supporting service users.

You will be a subject matter expert in criminal justice, with a thorough understanding of risk management and an ability to develop creative solutions to complex problems. You will use your knowledge to hold your service to the highest standards, conducting regular audits and ensuring learning and best practice is cascaded to all staff.

The role will also be responsible for delivering the service within its budget so an understanding of financial management and budgeting processes will be necessary. Knowledge of supporting vulnerable people, excellent communication skills and being able to develop strong working relationships with your teams, commissioners and other key stakeholders will be vital to the role.

You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances. You will have some previous management experience, an ability to motivate and inspire, and a keen eye for detail.

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form by clicking on the "Apply Now" button.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness in H&F?

About the roles

We are looking for Support Workers (Internally known as Project Worker) to join the growing teams across The Hammersmith and Fulham Housing Pathway, a Supported Accommodation Pathway which includes vital services such as semi-independent, gender specific safe spaces and services for people with complex support needs. Our aim is to support people who have recently been sleeping rough, or who may be experiencing long term homelessness and work with them to develop the skills, networks and confidence to live independently in the community.

Working in these roles, your key responsibilities will be to:

• Work with clients to identify their personal aims and ambitions and work towards achieving them.
• Provide practical and personal support to clients in an approachable, caring and person centred way. 
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Complete administrative records relating to client work, housing management and health and safety.
• Work on a weekly shift rota including early and late shifts, weekends and bank holidays.

About you

Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives and will be committed to our Recovery Ethos, additionally these roles will suit people with:

• An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
• Experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
• Good interpersonal and listening skills, in order to be able to establish an effective working relationship with clients and an enthusiasm to learn and work with clients with a holistic and person-centred approach.

To view the Job Description, full Person Specification and guidance on completing your application form, please click on the ‘document available’ tab on the advert page on our website.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website and start your online application form by clicking the ‘Apply Now’ Button on the advert page.

Closing date for applications: 10am on 30 May 2022

Interview and assessments on: 7 – 9 June 2022

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work. We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 
• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff. St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

Additional info

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

We are currently looking to grow our Community Support Worker team, which works one-to-one with survivors in their own homes and the local community. You'll help survivors to develop support plans to enable them to achieve their goals and live their life in the way they want to.

The closing date for this role is 9am Monday 30th May. Interviews will be held in the week commencing 6th June.

If you would like further information about the role and Headway East London, please contact Fiona Aravindakshan.

We are recruiting an Area Services Coordinator for our supported housing and community services. Life provides accommodation and support services to Mum’s with children under the age of 5 and Mum’s to be. We are passionate about providing strength-based services which meet the needs of the service users. Ensuring positive outcomes are achieved during their time with Life.

Post to cover Berkshire, Hertfordshire, Oxfordshire and Buckinghamshire

12 month fixed term contract with potnetial for extension

About Life

Life is a UK pregnancy and maternal support charity that helps over 60,000 people a year to manage pregnancy and pregnancy loss with dignity and courage so they can flourish.

Our services include

· Supported housing and community support

· Counselling and skilled listening

· Free pregnancy tests and baby supplies

Our values
All our work is underpinned by the following universal human values:

· Humanity – All people are special and equal.

· Solidarity – We’re with you and for you.

· Community – We’re better together.

· Charity – Doing good for one another.

· Common good – Building a better world.

About you 

To be successful you need to be passionate about supporting women and children to thrive. You will be confident dealing with multiple challenges on a daily basis and be able to show the ability to prioritise accordingly. You will possess excellent verbal and written communication skills to ensure the team are supported on a day-to-day basis, referrals are dealt with in a timely manner and the manager is kept up to date with ongoing activities. You will be able to demonstrate empathy and understanding of the needs and barriers for vulnerable service users dealing with pregnancy or bringing up a young child.

You will have a sound understanding and experience of delivering strength-based services, ideally in a trauma informed way, to ensure independence, choice, and control for Life’s service users. (Training on Trauma Informed Practice will be provided)

You will be committed to providing a high quality service in line with organisational aims and principals. Bringing enthusiasm, energy and a can do attitude to everything you do.

IT skills, excellent interpersonal skills and understanding the importance of working within equal opportunities, safeguarding and confidentiality guidelines are essential.

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer:

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays, (for full-time positions, pro-rated for part-time positions)
• Birthday leave (following a successful probationary period)

• Extra annual leave for long term service

• Paid Enhanced DBS check
• Length of service awards

• Company Pension Scheme

If this sounds like you and you want to work as part of a passionate team, please provide your CV and a supporting statement setting out how you meet the following criteria:

· Demonstrable experience of working within a care and/or support service for vulnerable service users with a sound understanding of their needs

· An understanding of operational management within a similar organisation

· Experience of safeguarding children and vulnerable adults

· Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands

· Ability to prioritise workload and plan time

· Ability to motivate others and work as part of a team

Applications without a supporting statement will not be considered

Our Values and Commitment to Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS) which is paid for by the Charity.

The post is open to women only. (*Exempt under the Equality Act 2010 Schedule 9, Part 1).

Are you looking for an opportunity to start your career supporting vulnerable adults?

About the roles

We have some exciting Assistant Support Worker opportunities (known internally as Duty Worker) where you can develop valuable skills and experience while playing a key role in providing support to St Mungo’s clients.

You will be joining the growing teams across The Hammersmith and Fulham Housing Pathway, a Supported Accommodation Pathway which includes vital services such as semi-independent, gender specific safe spaces and services for people with complex support needs. Our aim is to support people who have recently been sleeping rough, or who may be experiencing long term homelessness and work with them to develop the skills, networks and confidence to live independently in the community.

In these roles you will jointly manage the safe day to day running of the project with other members of the team and provide basic support and advice to clients. You will be the first point of contact at Reception for clients and visitors and have the opportunity to maintain a welcoming and supportive environment within the project. You will coordinate Health and Safety checks and administrative duties while working alongside the team to provide a person centred support to residents and clients.

About you

These are fantastic roles for people looking to develop a career in the sector; a number of current Managers started their career as Duty Workers. In addition you will have:

• Some experience of dealing directly with the public and/or clients or customers in a busy service environment and good communication skills.
• Personal experience of homelessness and/or an understanding of; and empathy with the issues faced by homeless or vulnerably housed people.
• A genuine interest in helping vulnerable people to make positive changes in their life, and the willingness to develop these valuable skills.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Pay and Other Benefits

• For this role staff may be able to claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website and click the ‘Apply Now’ Button at the top of the page to start your online application form. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 30 May 2022

Interview and assessments on: 7-9 June 2022

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Location: Crystal Palace- Young People Service

Contract:         Permanent     

Hours: 37.5 hours per week, working Monday to Friday

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

Aim of the role:

To act as central point of contact for the service by providing a professional and welcoming environment to contractors and visitors

Maintaining administrative tasks to ensure the efficient running of hostel activities

To provide administrative services to the team and be responsible for the smooth day to day running of the reception and team office.

Supporting the team by performing administrative tasks within the service and updating external data base.

About the service

Our centre is a supported housing service for 18-30 year old single homeless people with support needs. Low to medium support needs (although those with higher needs will be considered on an individual basis). Support needs may include substance misuse, mental health, offending, NEET and gang affiliations.

We support single male and female customers who are homeless or have housing needs.

About You

The role requires excellent administrative and organisational skills, you will need to be proficient in MS Office. Customer service is also extremely important as we work with very vulnerable young people. Excellent Interpersonal skills are key to this role in order to support the team and our customer’s.

You must be able to multitask, as Fitze Millennium Centre is a busy service and each day comes with different challenges. You will need to be able to demonstrate how to deal with challenging behaviour, while remaining professional and calm in a supportive team.

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

We are seeking a passionate, committed, experienced manager to take on a lead role in service delivery in a high performing, busy, borough-wide substance misuse treatment service.

ARC Hounslow is a service provided in partnership by CNWL and Phoenix Futures. The service helps people break a cycle of addiction to substances such as heroin, cocaine, and new psychoactive substance as well as long term alcohol addiction. Many people turn to drink or drugs as a way of dealing with negative feelings, such as depression, stress, trauma or anxiety.

We work with people at any stage of their alcohol or drug difficulties to provide a single point of access to assessment and treatment for problems.

We recognise the importance of providing treatment for both the substance misuse problem, as well as any associated emotional and mental health issues.

The Service Manager role will form part of the local management team, and work directly with the CNWL Sector Manager and other colleagues in Hounslow. The Service Manager takes the lead on the Phoenix Futures elements of the contract, including developing and reviewing service plans for adults and young people. 

This is an exciting time to join Phoenix Futures when developments in the Public Health arena and Criminal Justice environment, we feel, bring many positive opportunities to extend our offer in local communities.

What we offer

• • Training opportunities and career development 
  • Opportunity to access potential yearly salary increments subject to appraisal up to £37,231
  • Employee Benefits and Reward Scheme
  • Benefits including season ticket loan, pension scheme and life assurance
  • 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
  • Access to a 24/7 Employee Assistance programme including telephone and online access

Interviews provisionally Monday 30th May

Service Designer

Location: Stratford based (with high flexibility, office-based 1-2 days a week)

Salary range: £42,000 -£48,000

Contract: Permanent

Closing Date: 23:55 on 13th June- please do not delay applying as we will be shortlisting on application.

Are you are Service/ Product Designer who enjoys managing stakeholder relationships to co-design new service models and leading on design improvements?

If so, you could play a crucial role in CRUK's engagement strategy by delivering design transformation projects across a mix of product portfolios (e.g. Marketing & Fundraising transformation program).

The Service Designer role is essential in accelerating transformation at Cancer Research UK and helping us beat cancer sooner by facilitating change through design.?

Working in cross-functional teams, Service Designers co-design new or improved services with our staff and our communities, whilst embedding ownership and accountability of the service journeys into those teams. They hold the space and connection between different professionals to ensure that the balance between user experience and organizational outcomes is orchestrated in the right way.?

What will I be doing:

Make a difference everyday...

• Research, design, and test end-to-end services.

• Forge strong, collaborative partnerships with Business Owners across the charity to co-design new service models and value propositions and define how CRUK can re-organise itself to best deliver them?.

• Provide strong leadership and clear decision making in delivering transformational initiatives.

• Collaborate in cross-functional teams on a wide variety of initiatives, working in close partnership with UX, content design, and solution architecture teams to understand and improve services.

• Deliver, test, and plan high-quality?user-centred services.

• Coach Business Owners in delivering user-centred services with your expertise in design as well as Agile and Lean principles.

• Drive change in the way digital ways of working are perceived and in what they deliver for CRUK.

• Support business teams to develop the cultural conditions, practices, and spaces to design user-centred services, from using the right tools to creating psychological safety.

• Assist managers and leaders across CRUK in future-proofing the roles and responsibilities within their teams to reflect increased digital ownership and skillsets.

• Recommend, agree and track KPIs for propositions and services in partnership with Business Owners.

• Be aware of, and monitor, the cost of service delivery.

• Lead design work that supports CRUK in identifying organisational priorities?.

• Implement and champion standards and guidelines to maintain quality assurance across our digital presence.

• Make an organisation-wide case for end-to-end service design and push back when evidence suggests we should?

What we're looking for:

Essential:

• Comes from either a Service Design, Proposition Development, Product Design, User Experience (UX Design) or similar background with experience leading design services and transformation.

• Developed services inside large organisations meaning you've spent time crafting and understanding what it takes to deliver a new or improved user-centred service.

• Understands core technical aspects and dependencies around digital platform and systems development and delivery.

Desirable:

• Understand concepts of service design within digital transformation.

• Experience in service development and delivery - including planning, use case creation, user experience design, customer research and usability testing.

• Comfortable working with the different service materials from user interactions across digital and non-digital to backend processes and policy.

• Passionate about user needs and able to balance these in the context of system and business needs.

• Ability to inspire others, coach and communicate clearly whilst engaging with a variety of audiences to drive new ways of thinking and stakeholder buy-in.

• Ability to challenge the status quo and drive beneficial process improvements.

• Can coach and bring new knowledge to our team.

What will I gain?

Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible. Our benefits package includes:

• Flexible working - office-based 1 or 2 days a week

• 25 days holiday + bank holidays + 1 CRUK day (option to buy up to 5 days per annum).

• (Less than 10-minute walk to National Rail, Jubilee, Central, and Elizabeth lines; Westfield Shopping Centre, Queen Elizabeth Olympic Park, Gym…)

• Pension (employer contributions up to 10%).

• Life insurance.

• Brilliant learning and development opportunities.?

• Discounts - Westfield Shopping Centre, travel, technology, gym memberships, and much more…

Creative Support is seeking a dynamic and highly motivated Senior Service Manager for an exciting opportunity to lead the operational management of our new Transforming Care Service in Preston. The service is under development and due to open in phases between June and August 22.

The Trauma Informed Care Service will provide three single bespoke adapted supported living services in the Ingol area of Preston for women over 18 with learning disabilities, autism and mental health needs with trauma histories. 

The service will operate 24/7 using a trauma informed model of care to move three women out of long stay institutions into their own home in the community.  We have developed the new and exciting role of Senior Service Manager to provide operational leadership of the three services in a dynamic and sensitive way.

Senior Service Manager duties will include: 

• Responsibility for the development and operational management of the Preston Transforming Care Service registered with CQC

• Devising rotas to meet commissioned hours 

• Ensuring continuous, reliable and consistent service delivery at all times, which is personalised to individual needs and preferences of service users

• Maximising positive outcomes for all service users, leading the delivery of care and support to people to support them to lead fulfilling, happy and rewarding lives

• To undertake a lead role across the service in developing, implementing reviewing risk assessments/plans and other aspects of the service 

You will be a visible, hands-on manager and senior practitioner and should expect to spend much of your time in the services you are responsible for. You must have skills in positive communication and engagement and will be able to demonstrate unconditional positive regard for the people we support. 

You will have significant experience of staff supervision and performance management, a degree or relevant professional qualification and two years post-qualification learning disability experience.

Due to the development of the service all staff members recruited will initially be required to work dynamically between the Registered Office and across two inpatient settings to ensure the smooth development of the service and excellent transitions of service users until all three homes have opened.  The Registered Office building will be available at the onset based at Creative Support’s Space Centre in Preston.

We are a passionate, inclusive and anti-racist organisation. We embrace diversity and encourage applicants from all backgrounds and cultures. As a Disability Confident Employer we welcome applications from people with a disability, and as a proud Stonewall Diversity Champion we actively encourage applications from the LGBT+ community.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period. 

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.

Every day in the UK, 13 babies are stillborn or die shortly after birth.

Sands is the leading stillbirth and neonatal death charity and exists to reduce the number of babies dying and to support anyone affected by the death of a baby, before, during or shortly after birth.

We are looking to recruit an outstanding and people-focused candidate to lead our Bereavement Support Services Team. This is a high-profile role which is responsible for ensuring that all those approaching Sands for support receive an excellent service that meets their individual needs, that the quality of support provided remains consistently high and all team members are appropriately managed and supported. The role provides an opportunity to make real change by driving the organisational and team strategies to make the support that Sands provides accessible to bereaved families from all backgrounds within the community, as well as groups at higher risk of experiencing stillbirth and neonatal death.

With demonstrable experience of delivering and managing bereavement support services at a strategic level, you will possess an excellent understanding of grief theory and bereavement support and be qualified accordingly.  Additionally, you will have experience of working with, and providing services to diverse communities and have a good understanding of their specific needs.

As this role will require you to lead a highly-motivated and diverse team who are all home-based,  you will have excellent people management skills and be able to support your team accordingly.

You will have outstanding verbal and written communication skills and be able to develop high quality services which remain responsive to the changing needs of external stakeholders. With excellent relationship building skills, you will demonstrate a high level of empathy in all aspects of your work.

A high level of project management skills is essential, as is the ability to produce complex statistical reports and analyse data and trends. A thorough understanding of safeguarding in the context of baby loss and a commitment to ensuring excellent practice is also required.

Link Age Southwark are recruiting a part-time Service Coordinator who will have lead responsibility for developing our new Hospital Buddy Project.

The project will provide support to people receiving elective hips and knees surgery, focussing on their wellbeing before and after being in hospital. The support will be provided by a team of volunteers who will be recruited and trained by Link Age Southwark.  

As the Service Coordinator, you will have lead responsibility for developing the project, receiving referrals, conducting home visits and working with the volunteer team to make suitable matches. You will also be responsible for keeping accurate records relating to project delivery.

For full information please download the job description. To apply please complete the appliction form and return to our recruitment email address.

Please note that the preferred start date for this role is Monday 18 July.

Link Age Southwark is a great place to work, offering excellent working benefits and a healthy work-life balance. Benefits include: generous holiday entitlement in addition to all public bank holidays; a pension scheme; an employee assistance programme; and childcare vouchers. We are committed to supporting the professional development and wellbeing of our staff.

We are an equal opportunities employer with a strong commitment to respecting diversity and promoting equality of opportunity. We welcome applications from all sections of the community.

Contract type: Part-time (21 hours per week), 10 months until end March 2023

Salary: £28,000 pro rata

Closing date: Thursday 9th June 2022, 9:00am

Interview date: Wednesday 15th June 2022