Service support worker jobs in edmonton, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What is the overall purpose of the role?
At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea, enabling them to increase their resilience and skills in the present and promote their ambitions for the future.
We are ambitious to grow, to continue supporting more young people and influence positive change. To achieve this, we are seeking to appoint a Lead Worker for the Gypsy, Roma and Irish Traveller cohort to develop and deliver an innovative and progressive project in a safe, industrious, and supportive environment, working primarily with this community.
The project provides the following for Gypsy, Roma and Irish Traveller young people 11-19 years old including;
- A weekly girls’ workshop
- Targeted mentoring and support - helping them to stay in education, enrol in college, seek work opportunities, and access additional support services.
- Off-site holiday activities
Please note, work may extend to ages 8–21, subject to funding.
Key Responsibilities
Programme Leadership & Delivery
- Plan and deliver an innovative, progressive programme of activities, developed in collaboration with young people and colleagues.
- Create safe, supportive spaces that foster personal and social development.
- Deliver 1 to1 and group support sessions through a variety of methods (in-person, phone, digital), providing advice, guidance, mentoring, and signposting to other services.
- Organise trips, workshops, and positive activities in line with the project delivery plan.
Project & Partnership Management
- Lead the day-to-day operational and administrative management of the project.
- Develop and manage partnerships with schools, local agencies, and trusted community stakeholders.
- Represent YAA at borough, London-wide, and partnership meetings to champion Traveller young people’s voices.
- Manage project budgets, expenditure records, and ensure assets and equipment are safeguarded.
- Supervise project staff, support workers, and facilitators, ensuring high-quality delivery and compliance with YAA standards.
Monitoring, Evaluation & Reporting
- Record attendance, case notes, and data consistently and accurately in the online database.
- Capture and share the impact of young people’s journeys through case studies, feedback, quotes, photos, and video.
- Produce monthly, quarterly, and annual performance reports for senior management and the Board of Trustees.
- Contribute to fundraising efforts by demonstrating impact and supporting applications to secure sustainable funding.
This job description cannot cover every task that may arise within the post at various times, and the post-holder will be expected to carry out other duties from time to time, which is broadly consistent with those in this document. This job description does not form part of the contract of employment.
Person Specification
Essential Skills & Experience
- A minimum Level 3 Youth Work qualification (or equivalent).
- Strong experience working with young people, ideally including the Traveller community.
- Skilled at building positive, trusting relationships with young people, families, and partners.
- Excellent organisational skills, able to manage multiple priorities and deadlines effectively.
- Confident communicator with strong literacy, report-writing, and presentation skills.
- Competent in MS Office (Word, Excel) and database systems for recording and reporting.
- A strong commitment to equity, inclusion, and safeguarding.
Desirable
- Experience within the charity, voluntary, or community sector.
- Understanding of the specific challenges facing Irish Traveller young people.
- Track record of partnership working and external stakeholder engagement.
The client requests no contact from agencies or media sales.
About the role
We’re looking for a warm, proactive organiser to help more women seeking sanctuary access our Touching Safe Ground programme — weekly trauma-informed yoga and English for wellbeing sessions in East London. You’ll reach out to asylum hostels, GP surgeries and community and legal services to connect with women who may benefit. You’ll support them in attending, help sessions run smoothly, and manage practicalities like childcare, refreshments and expenses. A key part of the role is also building a brilliant volunteer team — recruiting, supporting and coordinating volunteers who make our sessions possible. You’ll also work closely with the Project Lead and colleagues on outreach, monitoring and partnership-building. This hands-on, local role is perfect if you’re organised, people-focused, and committed to empowering women who have faced hardship or trauma. It’s also a great opportunity to build skills in partnership working, trauma-informed community outreach, and volunteer leadership
Key details
- Contract: 1-year fixed-term (with potential to extend up to 4 years) 3-month probationary period. Post funded by National Lottery Reaching Communities Fund
- Hours: 16 hours per week (must be available Weds 9–12 & Thurs 3.30–6.30)
- Location: Office and venues in Tower Hamlets, with some home working
- Salary: £32,593 per annum pro rata (0.4 FTE, 2 days per week)
- Start date: From 1 November 2025 (negotiable)
- Line manager: Project Lead
- Requirements: Female applicants only (Equality Act 2010 exemption). DBS check. You must already have the right to live and work in the UK.
Who we are
Globe Community Project is a dynamic and growing charity in the heart of East London. Our mission is to transform loneliness into connection among isolated people and under-served groups in Tower Hamlets.
What you’ll do
- Reach and engage asylum-seeking, refugee and migrant women across Tower Hamlets
- Build partnerships with GP surgeries, community and legal services, universities and local networks, to create referral pathways
- Welcome and support women at weekly sessions, outings and seasonal events
- Manage relationships with our crèche provider and ensure children’s provision is in place
- Recruit, coordinate and support volunteers (including DBS checks, expenses, and organising annual wellbeing treats)
- Collect impact data sensitively, including quotes, photos and case studies (with informed consent)
- Organise occasional trips and outings
- Support with some admin, monitoring and evaluation tasks, and lead on others
- Represent GCP at local events to raise awareness of our work
- Attend team, project and 1:1 meetings, and take part in GCP’s annual Away Day
What we’re looking for
Essential:
- Experience of community outreach, engagement and partnership building
- Confidence working with at-risk groups (ideally refugees/asylum seekers)
- Strong organisational and time-management skills
- Ability to build trust quickly across diverse backgrounds
- Confident with MS Word, Excel and G Suite
- Caring, empathetic, proactive, independent and reliable
- Strong alignment with GCP’s values (please see our website)
Desirable:
- Experience managing or coordinating volunteers
- Voluntary sector or community development background
- Speaks a community language
- Experience of reflective practice
- Knowledge of safeguarding processes
- Lived experience of migration or seeking sanctuary
What we offer
- Salary £32,593 per annum, pro-rata for 0.4 FTE, 2 days per week.
- 30 days’ paid holiday plus bank holidays, pro-rata, (rising with service)
- 10% employer pension contribution (NEST scheme)
- Employee health insurance (after probation)
- The chance to make a real impact on the lives of women and children, and grow your skills in outreach, community organising, and trauma-informed practice
We are a Buddhist-inspired charity working to benefit the local community, while putting our values into practice.




The client requests no contact from agencies or media sales.
Fight for Peace is a global organisation that uses sport and martial arts combined with education, employability training, and personal development to address violence and support the development of young people in communities affected by crime and social inequality.
PURPOSE OF ROLE
We believe that every young person deserves the opportunity to reach their full potential, and this role is crucial in providing the targeted support they need at a primary level. The Primary Intervention Manager will lead and coordinate the delivery of all primary intervention services within the academy. The ideal candidate will be a strong leader, skilled relationship builder, and have a deep understanding of the challenges faced by young people. The role also carries significant responsibility for safeguarding, acting as a lead in this area. The successful candidate will bring strong safeguarding expertise, with an in-depth knowledge of UK safeguarding legislation, statutory guidance (including Working Together to Safeguard Children and Keeping Children Safe in Education), and best practice in youth work. As a member of the Academy Management team, the postholder will contribute to the academy’s vision as a centre of excellence, actively supporting Fight for Peace policies, practices, and values.
inspiring young people to reach their full potential and promoting peace in our communities
The client requests no contact from agencies or media sales.
We are looking for an Adult Carer Wellbeing Navigator, employed by Sutton Carers Centre and based within the Wellbeing Team at Sutton Talking Therapies as well as our Centre. In this role, you will provide both practical and emotional support to Carers - helping them to set goals, develop effective coping strategies, and strengthen their confidence by accessing appropriate therapeutic interventions.
You will bring experience of working with people facing difficulties around their mental health, offering person-centred support designed to improve their overall health and wellbeing. You also will have knowledge of the wider issues that may affect mental health, including the particular challenges and rewards of caring for others.
Strong organisational skills and the ability to manage competing demands in a fast-paced, dynamic, multi-partner environment are essential. Flexibility is also key - you’ll need to respond to the varying needs of Carers and the organisation, including occasional work outside standard office hours.
The client requests no contact from agencies or media sales.
We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Young Adults Transition Peer Worker to play a pivotal role in our Haringey Volunteer Crisis Service in Haringey.
Sounds great, what will I be doing?
In this role, they will build and maintain therapeutic, person-centred relationships with young adults (18–25) who are transitioning from CAMHS or accessing mental health services for the first time. They will support clients in developing recovery-focused goals, encouraging engagement in services, community life, and personal development, while also providing emotional and practical assistance during this transition. This includes accompanying clients to appointments, meetings, or community activities where additional support is needed. They will work collaboratively with carers, families, and professionals to ensure a holistic, integrated approach to care and sustained community inclusion. The role also involves facilitating access to local community resources and opportunities aligned with clients' interests and wellbeing goals, as well as identifying and helping to develop new partnerships and services that promote mental health and reduce inequalities. They will be responsible for maintaining accurate records of all interactions, support plans, assessments, and outcomes in line with data protection and service standards. Monitoring client wellbeing, addressing emerging risks, and escalating safeguarding or crisis concerns as necessary will also be key responsibilities. Additionally, they will participate in team meetings, supervision, and ongoing training to support professional development and continuous service improvement.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will have a GCSE-level education with an NVQ Level 3 or equivalent, and be willing to complete BEH Peer Worker Training and a Wellness at Work plan. A Health or Social Care qualification and ongoing training commitment are desirable. They will have lived experience of mental health challenges and secondary care use, along with supportive life experiences that inspire others. Experience in support roles, teamwork, and knowledge of recovery tools and principles is essential, as is an awareness of issues like stigma and discrimination. Desirable experience includes psychiatric hospital admission, mentoring, working in public or voluntary sectors, cross-organisational collaboration, and knowledge of local mental health services. Strong written, verbal, and non-verbal communication skills are required, along with basic IT proficiency; skills in Microsoft Office or additional languages are a plus. The candidate should be motivated, reliable, flexible, and resilient, with clear professional boundaries.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Camberwell but with frequent travel around London and occasion travel outside of London
Ref CYPSW-251
Closing date Monday 22 September 25 at 9am
Are you a proactive, collaborative and compassionate individual with proven experience working with children, young people, and vulnerable adults, delivering effective interventions that have resulted in positive outcomes? Do you have the exceptional ability to build and maintain trusting relationships with young people and their parents/carers, particularly those who have had previous negative experiences with services?
If so, join St Giles as a Children & Young People Progression Support Worker (Southwark), where you will play a key role in supporting and motivating young people who are not yet ready to access paid work, many of whom may lack confidence, feel disengaged, or face personal barriers that prevent them from taking the next step.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will deliver tailored, young person-centred support to those who are not yet ready for education, training, or employment (ETE). You will hold a caseload of up to 15 young people at one time, supporting at least 60 over the course of a year, and work collaboratively with allocated Caseworkers to develop and deliver practical, strengths-based plans that build confidence, motivation, and personal development.
You will identify and help young people access appropriate opportunities, including volunteering, insight days, traineeships, and early work experience and help them overcome barriers that impact their ability to engage with ETE — supporting them to take small, achievable steps towards long-term goals. We will also count on you to build and maintain strong working relationships with local ETE providers, employers, and community partners to source meaningful opportunities, plus ensure you keep accurate and timely records of all work in line with all safeguarding legislation, best practice, and St Giles policies and procedures.
What we are looking for
• Experience independently addressing safeguarding issues with children, young people, and adults at risk of violence or exploitation
• Skilled in conducting thorough risk assessments and identifying the needs of children and young people at risk of significant harm
• Proven ability to work effectively as part of a multi-agency team, collaborating to achieve positive outcomes for young people and their families/carers
• Comprehensive understanding of the complex issues facing young people, such as exploitation, victimisation, offending, gang involvement, unemployment, and trauma
• Awareness of local ETE providers, referral routes, and barriers young people face accessing opportunities
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A professional, collaborative and flexible approach to your work
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment
Closing date: Monday 22 September 2025 at 9am
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Children and Families Lead Manager to play a pivotal role in our Domestic Abuse Services across London.
At Hestia, we know that children are not just witnesses to domestic abuse they are survivors in their own right. We are looking for an experienced and passionate leader to join us as Children & Families Manager, shaping and driving the support we provide to children and their families across our domestic abuse refuges in London.
Sounds great, what will I be doing?
This is an opportunity to make a profound impact. You will lead on designing and delivering a transformative strategy for our children and families' services, ensuring that every child we support has the chance to feel safe, to recover, and to thrive. Working at both a strategic and operational level, you will bring together the voices of children, the expertise of our Children & Family Workers, and the knowledge of in house and external mental health specialists to deliver holistic, trauma informed support.
Your leadership will be central in strengthening outcomes for families, embedding best practice, and ensuring our services respond to complex safeguarding needs with confidence. You will also play a key role in supporting and developing our frontline teams, helping them to remain resilient and equipped to deliver life changing work. As deputy child safeguarding lead for the organisation, you will bring authority and assurance to our safeguarding culture, ensuring we meet the highest standards of care and protection
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
We are seeking a qualified social work professional with strong expertise in child safeguarding (Level 4). The ideal candidate will bring experience in child-focused practice, trauma and crisis response services, and proven leadership as a Safeguarding Lead. You will have a track record of effective multi-agency working, developing protocols and referral pathways, and delivering training to upskill teams. With in-depth knowledge of child and contextual safeguarding, childhood development and the impact of trauma, you will be skilled at working with children and families in a user-led, strengths-based way to achieve the best outcomes.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Ealing.
Sounds great, what will I be doing?
The main purpose of this role is to empower a caseload of service users to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, under the direction of the Service Manager. This is a 24/7 service and will require you to complete sleep in shifts as well as cooking for service users at the weekends as well. This can result in longer but few days worked but you will on average only work 39 hours per week.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
In this role, you will bring experience of working with individuals who have mental health needs and dual diagnosis, gained in either paid or voluntary settings. You will be committed to working in a calm, non-judgemental, and anti-discriminatory way, with an optimistic belief in each client's capacity for positive change. You will take a solution-focused approach, working constructively and collaboratively to address challenges, while using de-escalation skills to support clients who may display difficult or challenging behaviour.
You will also demonstrate flexibility and reliability, with the ability to work unsociable hours, including early, late, overnight and weekend shifts as required by the rota. You will be quick to learn, able to gather and process information effectively, make defensible decisions, and record detailed and accurate information to be shared appropriately within the framework of confidentiality. Most importantly, you will show a strong understanding of safeguarding, ensuring that issues are identified and addressed promptly to maintain the safety and wellbeing of service users at all times.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.




Job Title: Youth Engagement Worker - Casual
Department: Youth and Employability
Reports to: Coordinators/ Senior Manager
Salary: £13.50 - £14.50 per hour (Depending on experience)
Closing Date: 23rd September
Interviews: 1st October 2025
Brentford FC Community Sports Trust
With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.
Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff. The Trust is forecasting further significant expansion over the next two years following its appointment as a key partner in the redevelopment of Gunnersbury Park [as a sports hub], and its move to new, larger, purpose-built premises directly adjacent to the new Brentford FC 17,500 capacity stadium near Kew Bridge in 2021.
Inclusion Statement
Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.
Safeguarding Statement
Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.
General Trust Accountabilities
- To ensure compliance with all relevant policies, including health and safety and safeguarding policies
- To ensure compliance with all relevant legal, regulatory, ethical and social requirements
- To ensure compliance with the Trust’s Code of Conduct.
- To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
- To keep confidential any information gained regarding the Trust and its personnel
- To maintain a flexible approach to work at all times
The Youth and Employability Department
Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive.
We believe in high-quality, impactful provision which makes a tangible difference to young people’s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days.
Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks
Main Purpose of Job
The Youth Engagement Worker’s role is to create positive, safe, educational, and memorable experiences for young people on our programmes. Youth Engagement workers will lead, inspire and support young people to develop personal, social and educational skills through creative and developmental activities.
Youth Engagement Workers will lead a variety of youth programmes, sessions, assemblies, and community-based projects in both local schools and the wider community. These initiatives will focus on key themes such as life skills, personal and social development, teamwork and leadership, employability, youth voice, and social action. They will collaborate closely with local community groups, partner organisations, charities, and employers to create meaningful opportunities that support and empower young people, while contributing positively to the wider community.
Youth Engagement workers will need to be innovative and think outside the box. They will provide pastoral care, and deliver inclusive curriculum sessions, and skill development activities to groups and individuals. The role is suitable for a dynamic and confident person who has experience in leading, motivating, and supporting young people to successfully participate in positive programmes and activities.
Responsibilities
- Lead, inspire and motivate young people through positive, creative and developmental sessions and activities.
- Supervise and take responsibility for pastoral care and safety needs of the young people.
- Deliver centre-based, community, school, and outdoor/adventurous activities and sessions.
- Consider youth voice and involve young people in the planning and delivery of activities on offer, and ensure they are innovative and effective.
- Plan, design, adapt, and deliver assigned curriculum sessions which include reflective learning, facilitating workshops, and youth-led delivery. Ensure sessions are consistent with the project themes and youth work outcomes.
- Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed. Support young people to work successfully and impactfully with key partners including community groups, schools, venues, employers and other providers.
- Use detached and outreach methods to engage and recruit new young people on to programmes.
- Support young people with challenging behaviour and ensure our code of conduct is upheld.
- Ensure all activities and sessions are adapted to include and meet the needs of all young people. Implementing inclusion support plans where necessary.
- To understand and comply with all policies and procedures in line with Trust and contractual responsibilities including the safeguarding of the young people, GDPR, health and safety and EDI.
- Support youth volunteers, young leaders and assistant youth workers to work positively with young people and follow Trust policies and procedures.
- Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses and petty cash, safeguarding reporting and risk assessments.
- Participate in training sessions related to safeguarding and emergency response.
- Maintain accurate records of incidents, concerns, and actions taken.
- Report any safeguarding concerns promptly to the appropriate authorities or designated personnel.
- Work closely with the Manager, Coordinators, Youth Workers, Coaches and partners to support the young people on sessions. Ensure a united approach to delivering activities.
- Attend regular supervision sessions and compulsory training to enable all duties to be carried out effectively.
- Work with other BFCCST staff to develop youth voice, youth development programmes and employability activity across other BFCCST projects.
- Any other reasonable duties and responsibilities considered appropriate by the Senior Manager
- Work flexible hours including evenings and weekends when require.
The Selection Criteria
Essential
Qualifications and experience
1. At least one year’s experience of delivering positive activities with young people (either in a voluntary or paid capacity).
2. Youth Work level 2 or alternative equivalent experience
3. Experience of inspiring and motivating young people from a variety of cultural, economic and social backgrounds.
4. Experience of planning, leading and facilitating both large and small group sessions, and 1 to 1 activity.
5. A Safeguarding and First Aid qualification or willingness to complete training.
Skills, Knowledge, and ability
1. An awareness of current socio-economic issues and trends which may affect young people and youth employment in the locations we work in.
2. Ability to build relationships and work alongside stakeholders including schools, charities, employers, local council etc.
3. Able to be proactive and adaptable to manage challenging behaviour and support young people with inclusion needs.
4. Knowledge of and a commitment to safeguarding, health and safety, equality and diversity and data protection in relation to working in the community and youth work environment
5. Ability to regularly travel within the allocated work areas (Predominantly Ealing and Hounslow).
6. A willingness to work flexible hours as this role will involve evenings and some weekend commitments.
Desirable:
- FA level 1 or equivalent sports qualification
- Experience of working in partnership with young people or diverse community organisations to amplify youth voice.
- Experience of working with stakeholders such as professionals, community groups, schools to create opportunities for young people.
- Good knowledge of the local area and demographics (Hounslow and neighbouring boroughs)
- Alternative professional qualifications directly related to working with young people and children in a formal or non-formal setting
- Ability to adapt curriculum sessions to support young people with additional support needs
- Experience of, or a strong understanding of, how to effectively engage young people from vulnerable (e.g. homeless, young carer, etc) or underrepresented groups (women and girls, ethnic minorities), including those facing barriers to education, employment, or training.
- Previous experience of working with young people residentially.
- A full driving license and access to own car.
Personal Qualities:
- Good Emotional intelligence - Able to build a positive rapport, empathise and relate well to young people and children from a wide range of backgrounds and engage them in activities which support their development.
- Strong interpersonal & communication skills – ability to communicate with young people, parents, partners and staff effectively.
- Leadership and Team work - Ability to take the lead as well as work collaboratively as part of a team.
- Resilience -. Maintains a positive and proactive attitude to set backs, or challenging behaviour. Able to reflect on experience to support growth.
- Adaptable – Ability to work in a fast paced and demanding environment, responsive to changing situations
Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years.
Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.
This role is a Regulated Activity role - please complete the Declaration of Offences Form
The client requests no contact from agencies or media sales.
We're looking for an organised, confident and resilient Senior Information Governance Officer to join our Performance Team located at our Head Office in Islington.
£42,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The role will be 7 hours per day, Monday to Friday.
Applicants should attach a cover letter to their CV that demonstrates how their skills and experience will meet our requirements and add value to the team. Please note: those who use AI to generate their covering letter will be rejected.
Interviews will be held between 8th and 10th October 2025.
We offer hybrid working with a minimum of two days per week based in the office.
What you'll do:
- Maintain and update the Look Ahead's Information Asset Register, RoPA and other key governance documentation.
- Support the Information Governance Manager in delivering the annual work programme and reporting to the Information Governance Group.
- Conduct audits and risk assessments of data processing activities and ensure appropriate controls are in place.
- Lead on the implementation and monitoring of information governance policies and procedures across the organisation.
- Monitor compliance with Look Ahead's IG policies and relevant legislation, escalating issues where necessary.
The postholder will
- Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy
- Perform other reasonable duties commensurate with the role.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Have effective communication skills and a positive approach
- Enjoy working as part of a small team but able to work on their own initiative
- Be willing to learn and keen to improve and embed robust IG processes throughout Look Ahead
- Be prepared to travel to different services to provide support and monitor compliance
What you'll bring:
Essential:
Skills
- Close attention to detail
- High level of accuracy in their literacy and numeracy
- Effective communication skills
- Good IT skills
- Ability to manage competing demands, prioritise and meet deadlines
- Ability to work on own initiative and exercise own judgment with discretion
Experience
- Previous information governance experience
- Handling data subject requests and applying exemptions when appropriate
- Managing personal data breaches
- Supporting managers to complete DPIAs or legitimate interests' assessments
- Experience of dealing with complex and confidential issues
- Developing and delivering information governance training
- Maintaining accurate records and logs
Desirable:
Skills
- Data Protection Practitioner qualification
- Evidence of continuous professional development
- Intermediate skills in MS Office applications e.g. Word, Excel, and PowerPoint
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job description
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Macclesfield.
Position: S11313 Stroke Support Coordinator
Location: Home-based – Macclesfield, East Cheshire. However, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £21, 948 per annum (FTE circa £27,400 per annum)
Hours: Part-time, 28 hours per week
Contract: Our services are contracted; we currently have funding for this contract until 31 March 2026. While continued funding beyond this date cannot be guaranteed, we have maintained regular contracts in this area for many years and are confident in the likelihood of securing future funding
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 21 September 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 30 September 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
- Supporting new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Supporting stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
You will have experience in:
- Experience/background in a caring profession, ideally supporting people with disabilities
- Excellent IT skills and an ability to maintain accurate records.
- An affinity with the values of the Association.
- A flexible approach and an ability to effectively manage a caseload.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Do you have a progressive, forward-thinking perspective on social care services? Are you committed to ensuring the highest quality of work for children, young people, and families every time?
We are looking for a new Programme Manager to join our team and oversee our Family Group Conference services throughout the London Boroughs of Bromley and Hackney.
ABOUT US
We are a leading UK charity delivering Family Group Conferences (FGC). Building on over 25 years of experience, we are now exploring new and innovative ways of working alongside families and communities. We are doing this at a time when the Government has set out a clear vision for Family Group Decision Making (FGDM) to become a central offer to families experiencing challenges and engaging with Children’s and Families Services. This is a pivotal moment to join our organisation and help shape the future of this work.
ABOUT THE ROLE
This role could suit two types of candidates:
- A practitioner with experience of working with children and families who wants to use their practice experience in a programme management role, or;
- An experienced programme manager with strong public sector and/or charity sector experience, who is confident working with data and is relational and collaborative with colleagues and partners.
It would be an advantage, though not essential, to have experience of Family Group Decision Making, solution-focused practice, or the children’s social care sector.
Whilst this role is a managerial role, and not day-to-day family-facing we do make space for our Programme Managers to hold a limited number of referrals each year to nurture skills and practice experience. Full practitioner training is provided for all Daybreak employees.
The role is home based with regular travel into Bromley and Hackney Local Authority offices. A successful candidate would also need to actively work in person with commissioners, external partners, and communities in and around Bromley and Hackney on a regular basis, depending on service needs. Willingness to travel to other areas, depending on service need and growth is needed.
What does a week look like for a Daybreak Programme Manager?
No two weeks are the same, but as a Programme Manager you can expect to balance a mix of operational oversight, supporting your freelancer team, and stakeholder engagement. Typical activities include:
Ensuring a quality service for families, and delivering on contract aims
- Reviewing and triaging referrals, including case discussions with referrers.
- Quality-assuring referrals and Family Plans, ensuring procedures are followed and records are kept up to date in our case management system.
- Monitoring case records to make sure Family Group Conferences are progressing appropriately, and accurate records are being kept.
- Collating and analysing performance data (KPIs), using MS Excel and other tools.
- Writing quarterly reports for commissioners, analysing service delivery, providing narratives and identifying areas for development.
Working with your freelancer team of Coordinators
- Allocating new referrals to our team of freelance Independent Coordinators.
- Engaging Coordinators in best practice discussions, providing guidance to overcoming barriers or issues.
- Acting as the first point of contact for safeguarding concerns, reviewing incident reports and escalating when required.
- Hosting in-person and online Practice Development Groups to share key messages and facilitate best practice discussions.
- Recruiting, inducting, and supporting new Coordinators - from advertising and interviews to observing practice.
- Reviewing and signing off invoices from freelance Coordinators.
Working with external stakeholders and referrers
- Building relationships with referrers such as Social Workers, through consultations and attending team meetings.
- Promoting our services to commissioners and senior managers in children’s social care, ensuring referrals are high quality whilst also raising awareness of the value of FGCs and our service.
Contributing to the wider Charity aims
- Attending Programme Manager and staff team meetings.
- Contributing ideas and expertise to strengthen processes, improve service delivery, expand our offer to families, and support Daybreak’s wider charitable goals.
DETAILS
- Salary: £36,000 - £39,000 per annum pro rata, depending on experience
- Location: The role is home based with regular travel into Bromley and Hackney Local Authority offices. There is also occasionally travel to Southampton (Head Office) for meetings and other areas, based on operational need.
- Working pattern: 30 hours per week; to discuss schedule with the successful candidate.
- We are committed to safeguarding and all posts are subject to an Enhanced DBS Check, two satisfactory references and proof of right to work in the UK.
APPLICATIONS
To apply, please download the recruitment pack and application form, below, and return to our head office email address. If you need any help with your application or have any questions about the role, please contact us via email or or phone.
CLOSING DATE: 28 SEPTEMBER 2025INTERVIEWS: 9 OCTOBER 2025, in London (1 Bow Churchyard, London EC4M 9DQ)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the South of Tyne and Wear area.
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.
Position: S11317 Stroke Support Coordinator
Location: Home-based, South of Tyne and Wear. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £16,440 per annum (FTE circa £27,400 per annum)
Hours: Full-time, 35 hours per week
Contract: Services are contracted and there is currently funding for this contract until 31 March 2027.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 5 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 16 and 17 October 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support clients to make informed lifestyle changes which will help them to prevent further strokes.
About You
The post holder will have experience/background in:
- A caring profession ideally with experience of supporting people with disabilities.
- Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
- Ability to use basic Microsoft systems.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.
The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.
The client requests no contact from agencies or media sales.
Salary: £50,076 per annum, rising to £52,711 after 12 months in London (or £45,760 per annum rising to £48,396 after 12 months outside of London).
Hours: Full-time (35 hours per week) and job share applications are also welcomed.
Contract: Permanent
Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
Closing date: Friday 26 September 2025 at 08.00
Shortlisting date: Thursday 2 October 2025
Interviews: Tuesday 7 October 2025
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
About the Voice & Impact directorate
This role sits within the Voice & Impact directorate; a team focused on amplifying the voices of charities in civil society and making positive change for the future. V&I comprises NCVO’s policy and public affairs team; communications, campaigns and marketing team; digital content team and membership and engagement team.
About the Membership & Engagement team
Membership and Engagement is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
About the role
With over 17,000 members across the voluntary sector, NCVO is proud to support and represent charities and volunteers of every size and shape. The role is central to ensuring our members feel valued, supported and part of a vibrant community.
The Membership Manager will
- Lead and develop the membership team, fostering a collaborative and inclusive culture that brings out the best in people.
- Deliver and evolve our membership offer so that it remains high-quality, relevant and accessible to diverse organisations.
- Drive growth and retention, using data insight, CRM tools and strong relationship management to meet ambitious income targets.
- Ensure member receive outstanding service and that their voices are at the heart of NCVO’s work.
The ideal Membership Manager is an experienced people manager and membership professional with a track record in leading membership strategy, engagement and retention. They will bring excellent interpersonal and influencing skills, confidence in managing budgets and a deep understanding of the voluntary sector.
Equality, diversity and inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.
NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.
If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities
- the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We are located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.