Service volunteer volunteer volunteer roles in Stanmore, middlesex

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Be a catalyst for change. Champion mental wellness and positive masculinity for the next generation—share our story, open doors, create impact.

About Future Men

Future Men is a specialist charity working towards a better future for every boy, every man, and everyone. Since 1988, we've supported disadvantaged and marginalised young males at critical life transitions—school exclusion, antisocial behaviour, or first-time fatherhood. Our work builds emotional resilience, strengthens relationships, and helps boys and men to navigate key life transitions. We offer:

• School programmes improving behaviour, emotional regulation, and achievement
• Community mentoring keeping young men safe and connected
• Fatherhood support giving fathers tools to actively engage in their children's lives
• Advocacy influencing policy on fatherhood and masculinity

Rooted in an understanding of positive masculinities, we empower boys and men to thrive—not just survive—so they can contribute confidently and positively to their families, communities, and wider society. 

The Opportunity

Be a voice for change. As a Volunteer Ambassador, you'll help us reach new people, open doors, and champion a cause that's transforming lives across London.

This is a flexible, remote role that fits around your schedule—perfect if you're passionate about mental health, youth development, or building stronger communities.

What You'll Do

Connect & Introduce (the most powerful thing you can do)

• Make warm introductions to potential partners, funders, or supporters in your network
• Help us connect with corporates, foundations, and local organisations—especially in Southwark & Lambeth

Amplify Our Message

• Share Future Men's work on social media (LinkedIn, etc.) and in your professional circles
• Be a spokesperson: Share Future Men's message at various events, like community gatherings, school assemblies, or corporate meetings. This could involve giving short talks or presentations about our work.
• Use your voice (social media, events, conversations) to normalise discussions around mental wellness, integrity, and healthy relationships

Open Doors to Support

• Identify sponsorship opportunities or pro bono support (legal, marketing, HR, communications)
• Connect us with grant makers, volunteers, or in-kind resources

Share Your Insights

• Give us feedback on how Future Men is perceived and where we can strengthen our impact
• Provide feedback on community needs, challenges, and ideas to help us refine our approach

Essential Skills & Experience

• Strong personal or professional networks (especially in business, corporate, or community sectors)
• Excellent communication and interpersonal skills
• Comfortable making introductions and representing the organisation
• Commitment to our mission: positive masculinity, mental wellness, and mentorship
• Ability to commit 5 hours per month for at least 12 months

Desirable Skills & Experience

• Experience in fundraising, business development, or partnership building
• Knowledge of the charity sector or social issues affecting boys and men
• Experience using LinkedIn or other social media for advocacy

What We Offer

Training & Support

• Comprehensive induction and orientation session
• Welcome pack with key messages, brand guidelines, and social media assets
• Designated point of contact for ongoing support
• Regular check-ins and connection with the team

Other Benefits

• Reimbursement of reasonable out-of-pocket expenses (e.g., travel)
• A chance to make a tangible difference in boys' and men's lives
• Connection to a supportive, mission-driven team
• Flexibility to contribute in ways that suit your strengths and schedule

Safeguarding

Future Men is committed to safeguarding and promoting the welfare of children and vulnerable adults. All volunteers are expected to share this commitment and adhere to our safeguarding policies. A basic DBS check may be required depending on the nature of your ambassador activities.

Important Information

• This is a voluntary, unpaid position
• Notice period: one month by either party
• You will be expected to maintain confidentiality regarding any sensitive information
• All ambassadors must adhere to Nolan's Seven Principles of Public Life

Have you confidently used the Beacon CRM system before? Do you thonk you could share your experience of Beacon use and functionality with otthers?

We are looking for someone experienced in the use of Beacon CRM system who can assist our Funrasing & Engagement Team to make the best of this software and can asist with data analysis to help us build our fundraising contacts and achievements.

VOLUNTEER COORDINATOR / MANAGER — URBAN YOUTH (HYBRID VOLUNTEER ROLE)

Lead the movement. Shape the culture. Build the crew.

Urban Youth is a brand new start‑up charity bringing street-based youth work, pop-ups, and high-energy support to young people across London. We’re taking over unused spaces, showing up where teens actually are, and building a youth work model that feels more like a street wear fashion drop than a service.

But every movement needs a heartbeat. A culture. A crew. And that’s where you come in.

We’re looking for a Volunteer Coordinator/Manager to lead our recruitment drive, build our volunteer programme from scratch, and shape the spirit of Urban Youth as we prepare for launch.

If you love people, thrive in start-up energy, and want to help build something meaningful from day one, this role is for you.

What You’ll Do

As our Volunteer Coordinator/Manager, you’ll be the architect of our volunteer community — the person who turns enthusiasm into action and strangers into a family.

You’ll:

• Lead our volunteer recruitment drive across London and online

• Build our volunteer programme, pathways, and onboarding experience

• Shape a culture rooted in positivity, belonging, continuous improvement, and team spirit

• Support volunteers across street teams, pop-up crews, remote roles, and creative teams

• Develop simple, effective systems for communication, scheduling, and support

• Help create a volunteer experience that feels energising, empowering, and unforgettable

• Work closely with our leadership team to prepare Urban Youth for launch

This is a chance to design the volunteer journey from the ground up — the tone, the vibe, the rituals, the sense of community.

Who You Are

You don’t need years of experience — just the right energy, heart, and drive.

You might be:

• A natural people-person who loves building community

• Someone who thrives in fast-moving, creative environments

• A believer in youth work, inclusion, and giving young people a fair shot

• A builder — someone who enjoys shaping systems, culture, and teams

• A positive force who lifts others up and brings out their best

Most importantly, you care about creating a volunteer family where everyone feels valued, supported, and part of something bigger.

Why This Role Matters

Urban Youth is about to launch — and volunteers will be the engine behind everything we do.

You’ll be the one who:

• Sets the tone for our entire organisation

• Builds the team that powers our street work

• Creates a culture young people will feel the moment they meet us

• Helps transform an idea into a movement

This is a founding role. A legacy role. A chance to help write the first chapter of Urban Youth.

If you want to help build a charity from scratch — and shape a culture rooted in hope, energy, and community — we’d love to hear from you.

Apply now and become the heartbeat of Urban Youth.

Make A Smile is seeking a dedicated and knowledgeable Safeguarding Officer to help us ensure the safety and wellbeing of the children, families, and volunteers we support across the UK. If you have safeguarding experience and want to use your skills to make a meaningful impact, this role offers the chance to help shape safe, joyful experiences for vulnerable children.

About the Role

The Safeguarding Officer plays a central role in maintaining high safeguarding standards across all Make A Smile Chapters. You will work closely with the Recruitment Manager to deliver high‑quality safeguarding training to volunteers, ensuring they understand their responsibilities and feel confident when working with children.

You will also lead on maintaining and updating our safeguarding policies, liaising with relevant organisations to ensure they remain comprehensive, compliant, and aligned with current legislation. A key part of the role involves supporting local officers to ensure all volunteers have an up‑to‑date DBS check before attending events.

As the charity’s central point of safeguarding expertise, you will provide guidance on concerns, advise on escalation routes, and help embed a strong safeguarding culture throughout the organisation.

What We Need You to Do

- Deliver safeguarding training to volunteers
- Maintain and update safeguarding policies
- Ensure DBS compliance across all Chapters
- Provide guidance on safeguarding concerns
- Promote best practice and support volunteers
- Liaise with external organisations and stay up‑to‑date with legislation

Qualities and Experience

We are looking for someone with:

- Proven safeguarding experience (charity, education, healthcare, or social care preferred)
- Strong understanding of safeguarding legislation and best practice
- Excellent communication and organisational skills
- A calm, supportive, and approachable manner
- The ability to coordinate processes across multiple teams
- Good judgement, discretion, and attention to detail
- A commitment to Make A Smile’s mission and values

How This Role Helps Make A Smile

The Safeguarding Officer ensures Make A Smile can operate safely, responsibly, and confidently. Your leadership protects children, supports volunteers, and strengthens trust with families and partners. By maintaining robust safeguarding processes, you enable us to continue delivering magical, meaningful experiences to vulnerable children across the UK.

Would you like to help tackle loneliness, one conversation at a time?

Loneliness and isolation can have devastating effects on a person’s mental and physical health. We are a registered charity providing a pathway of support to alleviate the hurt and distress, and the impact on mental and physical health, caused by loneliness and social isolation. 

The aim of face-to-face Individual Support is to provide in-person supportive social contact for people who are hurt by loneliness.

Volunteers support Friends (people who use our services) on a one-to-one basis. After completing training, volunteers will be linked with a Friend who they will phone for around one hour every two weeks. This is arranged at a mutually convenient time. 

We ask volunteers to think of this as a longer term volunteer role due to the training and time we take in order to give our volunteers, and Friends, the very best service. You will also need to consider occasional time spent in training for your role and for continuous development. 

For all our roles:

Due to our Safeguarding regulations, unfortunately we are only able to accept applications from UK residents. 

Enhanced DBS checks for working with vulnerable adults (formerly called criminal records bureau checks)  which we will organise (no cost to this) and two references are required.

For any roles involving driving Archway Friends, we will need to see evidence of insurance and driving license as well as MOT and tax documents for the vehicle to be used.

We will happily cover out of pocket expenses (eg mileage or costs for coffee out with Archway Friend).

We provide training relevant to the roles as well as ongoing supervision, guidance and support for all volunteers.

Social Media Officer Job Description

Watford & Three Rivers Refugee Partnership (WTRRP)

At Watford & Three Rivers Refugee Partnership, our objective is to provide practical and emotional support, ultimately helping our clients achieve a sustainable position as full members of our society. Many of our clients are destitute, homeless and have no access to assistance from the government. Our mission is to provide access to advice and essential services until statutory services are in place.

Volunteering as a Social Media Volunteer provides an opportunity for you to help promote the charity to current and potential clients as well as the wider community, which could attract donors and other volunteers. As well as this it will be a way for you to develop your social media and computer skills, gain experience volunteering for a charity and also it will be an interesting addition to your CV!

Full training will be given on starting the role, including safeguarding, as well as regular training sessions and continual support from other volunteers.

Responsibilities:

· Updating the charity’s Facebook, X and Instagram pages regularly (ideally at least weekly).

· Liaising with other volunteers from other services to gather photos and information to post prior to and after events/sessions.

· Attend and take photos of the bigger charity events throughout the year.

· Try to gain more followers and traction through social media.

· Reply to comments, share posts and stories and follow relevant local and national organisations.

Requirements:

· 1-2 ad/hoc hours a week.

· Complete training as required and attend bi-monthly volunteer support meetings.

Skills:

· An ability to communicate and empathise with people from a variety of backgrounds and needs.

· Basic IT and social media skills.

· Can work well as part of a team.

· Enthusiasm to help refugee clients.

Desirable experience: 

· Previous volunteering experience.

· Able to follow new social media trends and algorithms to create as much engagement as possible.

If you are interested in becoming a Social Media Officer please apply via Charity Jobs or contact us to discuss further.

Welcome & Reception Volunteer [London] 

Do you want to help people experiencing the housing emergency? 

Information about the role 

You’ll be an essential part of the team, welcoming clients and visitors to the hub. You’ll be providing information and key admin support that enables people to get the help they need with their housing. As well as gathering feedback from clients on their experience of our service.

Location: London Hub, 88 Old Street, London

Suggested contribution: One day per week (can be flexible around your commitments)

Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm 

Deadline to apply: If you are interested, please apply at your earliest opportunity as this role will close once a sufficient number of applications is received. We are aiming to respond to all applicants on Monday 20th April

The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.

Main activities may include: 

• Covering reception duties and being the first point of contact for the hub. 

• Booking in clients for appointments with our advisors. 

• Responding to general enquiries both in person and over the phone. 

• Triaging clients both in person and over the phone

• Signposting people to other appropriate services. 

• General administrative tasks (such as photocopying, scanning, data entry, filing) 

• Phoning clients around 8-10 weeks after they accessed our services. 

• Asking clients set questions to gather information on their experiences with Shelter and the difference it has made to them.

• Recording the phone calls and the responses given onto our client database (CRM). 

This role fights the housing emergency by enabling people who are struggling with housing or homelessness to get the advice and support they need.

Benefits of volunteering with Shelter 

Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering. 

We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity. 

Your skills and experience 

There are no specific skills or experience you need to have for this role though we do welcome the following skills

• Understanding of the housing system

• Speak more than one language we particularly welcome speakers of Arabic, Bengali, French, Urdu. But any additional language can be useful please specify on your application form if you speak more than one language and which language you speak.

Supporting you 

• You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook. 

• The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.

• You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.

• You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders. 

Next steps 

You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available. 

We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further. 

Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information. 

End of document

Inpatient unit Volunteers provide support to the kitchen staff by delivering meals and snacks to patients, collecting used crockery from patient rooms and washing up all staff & patient crockery and cutlery.  Volunteers in this role also provide a warm welcome to visitors when required. This allows catering staff to concentrate on food preparation, and nursing staff to concentrate on patient care. 

Full training provided. An enhanced DBS check will be required for this role.

“Since helping at the Hospice of St Francis I feel as though my life has been much enriched”

IPU Volunteer

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Why we want you 

We are the RSPCA South Bucks Branch and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteers play an essential role in helping us carry out our important animal welfare work every day. 

Are you an experienced eBay seller? We are looking for volunteers skilled in online selling and photography to help turn donations into funds. You will have fun, contribute to making our eBay business a big success, and enable us to help more animals!

Overview of the role

This is an excellent opportunity if you are interested in collectables, researching unusual items, and love photographing objects making them look their best! The time you dedicate will ensure that we make more funds from the sale of donated items.

Our shops play an essential role in raising the profile of the RSPCA in our local community and funds for our branch, so that we can continue our vital animal welfare work. This role is based in our Chesham shop which sells a mixture of donated items, including clothes, books, bric-a-brac and collectables, and a selection of new items.

What you will be doing 

• Researching and listing the items for sale in our dedicated eBay store.

• A picture is worth 1,000 words so ensuring that attractive photographs are taken to boost eBay sales.

• Writing detailed and accurate descriptions of items.

• Responding in a timely and professional manner to any enquiries received from potential buyers. 

• Monitoring our eBay listings and account to keep them up to date. 

• Packaging items appropriately before taking them to the local post office and posting to the buyer. Parcels are small to medium sized.

• Maintaining accurate records of listed and sold items.

What we are looking for in a volunteer eCommerce Assistant

• Ideally, you would have experience in selling items on eBay or other online selling sites.

• Can create attractive and accurate listings for a wide variety of items. 

• IT literacy and ability to use our laptop is required, as is the ability to use a mobile phone (provided) to take and upload clear photographs. 

• Capable of researching the origin and value of items using a variety of sources. 

• Reliability and an ongoing commitment are required.  Someone who can offer approximately 2 hours on their chosen day(s).  The shops are open Mon-Sat, between 9.30am-5pm and the role can be carried out at any time during opening hours.  We are happy to divide the role between several volunteers. 

• Capable of working with minimal supervision, once fully trained. 

• Volunteers need to be aged 18 or over.

• This role is subject to a DBS check (Disclosure and Barring Services) to ensure the safety of children and vulnerable adults. 

• Must be able to complete online induction training. You will need basic IT skills and access to a computer. 

 What we can offer you as a volunteer eCommerce Assistant

• Satisfaction of knowing that the extra funds you help to raise, will make a huge difference to the welfare of animals in your area.

• Meet new people and make new friends by being part of our friendly team.

• Learning new skills through our comprehensive induction and training programme.

• Enhance your CV by adding your volunteering experience and newly acquired skills.

Our volunteer roles are subject to an informal interview, two references, completion of training and a trial period. 

Hours: We are looking for committed volunteers to help in our shops.  Shop volunteers need to be fit and work to a rota; usually one morning or afternoon each week, but we can be flexible. We are particularly looking for volunteers in the following shops:

Greenway Owned (Chesham) NEW SHOP OPENED! Flexible shifts available, initially Thursdays, Fridays & Saturdays, from February to also be opening Monday to Wednesday 

Amersham Owned- Monday afternoons, Tuesdays, Wednesdays, Thursdays, Friday mornings, Weekends

Berkhamsted Owned - Tuesdays, Wednesday afternoons (Sorter), Saturday afternoons

Abbots Langley Owned - Friday afternoons

Highfield Owned (Hemel Hempstead) - Monday afternoons, Friday afternoons, Saturdays

Kings Langley Owned - Monday mornings, Saturday afternoons (ideally Steamer). DofE - Wednesday after school, Saturday mornings

Returned to Glory (Berkhamsted) - Mondays mornings and Weekends (ideally willing and able to help move furniture)

Marshalswick Owned (St Albans) - Steamers and Sorters for most days and Sundays also Stock Processor/Till Operator

All our shops are in the heart of the community.  If you are looking for a fun role, to learn new skills and to work within a fantastic team then shops have the volunteer roles for you!

Tasks are incredibly varied but all require a commitment to the Hospice values.  The main roles with training given, are:

Till Operator - serving customers on the till, customer facing

Steamer - Steaming clothes ready for sale

Sorter - Sorting donations in preparation to sell

Stock Processor - Hanging, tagging clothes, washing bric-a-brac, filling shop shelves

If you are interested in finding out more about these roles pop into one of the shops for a chat with the shop manager, complete our online application form or contact our friendly volunteering team.

“Bright, lively and a fun place to work with a brill people.” Shop Volunteer

Nova New Opportunities is an educational charity based near Ladbroke Grove. As we ease out of London, we are looking for volunteers to help on day trips in and around London to support families in getting back to normality again.

Trips will include anything from horse riding through to the beach, farms and Kew Gardens. This is an opportunity to help families from marginalised communities while gaining experience of working with a small, friendly and supportive charity.

Volunteers will help the group leader to accompany groups of parents/guardians and their children on a variety of cultural/fun trips, helping to make them feel welcome. 

Suitable volunteers will be reliable and sociable and enjoy working with children. Volunteers must be available for day trips during school holidays, as this is when most of the trips take place.

Volunteers receive a full induction, and support from the Children and Young People Coordinator. Travel expenses on the outings and any entrance fees are covered, and some further expenses can also be claimed.

IMPORTANT: An enhanced DBS check is required for this role, and so we are unfortunately only able to accept applications from UK-based applicants or British nationals living abroad.

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.