Services manager jobs in cheshire east, cheshire

• ​Salary: £34,298 per annum (or £29,983 per annum outside of London).
• ​Hours: Full-time (35 hours per week). Job share applications are also welcomed.
• Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.
• ​Interviews: Interviews will be conducted on an ad hoc basis, dependent on applications. You must be available to start within 1 week of your interview.

About the role

We attract learners from every corner of the country, every type of charity and social purpose organisation. Through our open and bespoke training we are able to make training more affordable and allow a range of charities to access quality training either online or face to face.

We are looking for someone to come in and provide temporary administrative support to help us manage our event journeys within our CRM system. You must be able to work quickly and accurately and be able to prioritise and manage a busy workload. Some experience in Finance would be preferable, as the role includes financial administration.

About the Services and Partnerships directorate

​​This role sits within the Services and Partnerships team, which includes our Training, Consultancy, Membership, Practical Support and Fundraising and Partnerships teams. As a collective, this team generates significant unrestricted income for NCVO ensuring our vital support of charities across England is sustainable.

​​Our Practical Support team provide an essential lifeline to charities, giving guidance and support on issues that affect charities such as Governance, Fundraising, Finance and Volunteer Management.

​​Being in the Services and Partnerships team enables us to have sectoral impact, supporting charities to thrive. We strive for sectoral excellence, putting charities and their needs at the centre of what we do.

About the Training and Consultancy team

NCVO is an established and trusted training provider to over 6,000 people each year from across the charity sector and beyond.

We run our training services as a social business, offering cost effective, high-quality learning. Our wide-ranging well-respected portfolio of training aims to give the people working or volunteering for a charity what they need to thrive in their role. Our training also

Equality, Diversity and Inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

​Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

​We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

​We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

This is a really diverse and exciting analytical role, you’ll be working on a wide range of data projects for different clients and on our own data products for our values and mission led social enterprise.

Here’s what you need to know:

• You need to be curious, and love data as much as we do. We’re seeking someone with expertise in data engineering and analysis, who can communicate brilliantly with both technical and non-technical people. 
  The ideal person will have expertise in presenting analysis and insights, a strong track record in coding, tools and data management, have expert analytical and problem solving skills, be curious and questioning, with excellent attention to detail.
• But you don’t have to have all the experience and knowledge we’ve listed. As long as you are willing to learn, have the right attitude and values and want to be part of our mission, we’ll consider you. That’s why we’ve advertised the post with quite a wide salary band. 
• Be part of our mission. Data Orchard is a social enterprise with a fantastic team of data specialists who are committed to helping make the world a better place. We support nonprofit organisations to get better with data. Our clients and their causes make our work incredibly fulfilling and rewarding. We work with many fantastic organisations around the UK, and we reach and engage thousands more around the world, through our events, tools and resources, and online communities.
• We welcome diversity. Here at Data Orchard CIC, you’re encouraged to be yourself. We promote and celebrate diversity and welcome applications from people who are neurodivergent, of global majority ethnicity, trans or non-binary, disabled, or however you might identify. We are led by our values: collaboration, respect, openness, quality and honesty.
• Healthy work life balance. We offer flexible working and a 35 hour week, home/remote working and access to a co-working space, learning and career development, 28 days holidays with an increase of a day per year of service (up to 5), and a company pension scheme. New employees are given a contract and full induction.

If this sounds like something you want to be a part of, please check out the full job details and apply via our website.

#analytics #data engineer #data4good #analysis 

Job Purpose

The Senior Project Manager is responsible for strategic and operational oversight of the effective delivery of the Creating Community Connections Pilot, ensuring the successful delivery of the pilot project, balancing the demands of supporting the various partnerships between funders, providers, and stakeholders to collectively deliver the required impact and ensure contract compliance.

Creating Community Connections is a three-year Domestic Abuse (DA) pilot Project, funded by HMPPS. The project is led by a partnership of women’s centre providers - Women in Prison, Anawim, Together Women, and Nelson Trust and aims to connect women in prisons with vital specialist community support services across the country, especially women's centres and organisations providing support around DA. By connecting prisons and women in custody to a network of local women’s services, we hope to aid resettlement and support engagement with holistic support to meet women’s needs, address root causes of offending, improve outcomes on release and intercept cycles of trauma, disadvantage, and abuse, with a particular focus on DA services. The project will ultimately support women who have experienced domestic abuse and work with them so that their experiences do not negatively influence their opportunity of successful resettlement back into the community.

Key Responsibility Areas

1. To lead and take accountability for the delivery of the Creating Community Connections (CCC) project.
2. To actively engage with funders, stakeholders, delivery partners and the internal team(s), to build a solid understanding of the CCC Project.
3. Provide effective leadership to direct reports, fostering a positive, supportive and collaborative team culture.
4. To have oversight on a cross-organisational basis of leading practice in project management methodologies, tools and techniques advising teams and colleagues on suitable approaches to ensure the effective delivery of a range of diverse projects and programmes.

Community Project Lead 

• Two-year fixed term, full-time (35 hours per week) or part-time (minimum 21 hours per week considered), £28,000 – £32,000 per annum depending on experience (pro rata if part-time)  
• Remote or office-based. Occasional visits to IPSEA’s office in Takeley or a London venue required. This role will also include frequent travel to meet with community partners. 

Do you have experience working with under-served communities and leading impactful outreach projects? Are you passionate about improving access to support for families of children and young people with special educational needs and disabilities (SEND)?

IPSEA is the leading charity in the field of SEND law in England, and we provide free and independent legal advice and support to families of children and young people with SEND. We also provide training on the SEND legal framework, and we influence policy at both a local and national level.

We are looking for an experienced and motivated Community Project Lead to join our team and lead the development of our advice services for under-served communities. This two-year, fixed-term role is a key part of our strategy to reach groups who may not traditionally engage with IPSEA’s support - including children and families with English as an additional language, cared-for children (children in care), migrant children, detained children, and Gypsy, Roma and Traveller communities.

The project builds on a detailed scoping exercise we’ve recently completed, which involved working closely with a wide range of charities and organisations that support these communities. The resulting report outlines the barriers they face, and will form the foundation for this project and directly inform the work you will lead.

What you’ll do 

• Design and develop pilot advice services that are tailored to the needs of under-served communities, using findings from IPSEA’s research 

• Build and maintain strong relationships with community groups, charities and service providers to co-produce accessible services 

• Collaborate with IPSEA’s advice, legal and policy teams to address the barriers these communities face in accessing SEND legal advice 

• Contribute to and share outreach materials, training resources and toolkits to support families of under-served communities and empower local advocates 

• Plan and lead workshops, focus groups and community events to raise awareness, gather feedback and enhance service delivery 

• Monitor and report on project outcomes and impact, providing regular updates to IPSEA staff and stakeholders 

You can work remotely or from IPSEA’s office in Takeley, with frequent travel required for essential meetings and community engagement.

If you share our commitment to protecting, promoting, and upholding the rights of children and young people with SEND, and would like to use your skills to improve access to vital advice and support, we would love to hear from you.

Visit our website to download a recruitment pack and application form.

Closing date for applications: 9am on Monday 16 June 2025 
First-round interviews: Wednesday 25 June 2025 (London) 

We are looking to recruit a motivated and talented individual with strong project management skills to lead the delivery of the training function within the BSI. Reporting directly to the Director of Events and Training, and in collaboration with the wider BSI team, the Training Manager will be responsible for the delivery of existing training programmes and for devising, setting up and rolling out new training courses by working with BSI members to develop content and curricula, utilising different platforms from face-to-face to remote learning and supporting marketing of the courses to relevant sectors.

This role is responsible for engaging with a wide range of stakeholders to help identify training needs and opportunities that the BSI can meet. This will include opportunities in several sectors including clinical, scientific and public/patient focused. Using strong commercial acumen, the Training Manager will be critical in the continued development and growth of the training function to generate significant new income for the BSI.

Are you ready to lead the technology that helps transform young lives? As our Application Support Manager, you’ll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You’ll be at the heart of our mission—enabling our teams to do what they do best: support young people into work, education, or training.

In this role, you’ll lead and develop a skilled Application Support team, providing oversight of our business-critical platforms. You’ll define team objectives aligned with wider organisational goals, oversee incidents and service requests, manage system upgrades and enhancements, and collaborate with colleagues across development, architecture, and third-party suppliers to drive continuous improvement. Your ability to manage multiple priorities, lead with empathy, and drive system performance will be key to our success.

We’re looking for someone with strong leadership experience in application support, who brings a deep understanding of IT service management principles like ITIL. Your problem-solving skills, clear communication, and ability to build effective relationships with internal stakeholders and external vendors will be vital. Familiarity with CRM, ERP, or HRIS systems, as well as tools like ServiceNow, will help you hit the ground running. Experience within the charity sector is a bonus, but we’re more interested in your potential, your purpose, and your desire to make a difference.

The young people we support rely on our teams, and those teams rely on technology that works. Your leadership will ensure they have the tools they need, when they need them, so they can focus on helping young people reach their potential.

If you’re looking for more than just a job and if you want your tech skills to create real social change, we want to hear from you. Even if you don’t tick every box, your drive and purpose could make you the perfect fit.

We are looking for a person to bring their skills, enthusiasm, and personal credibility to the team and support administration across both our volunteer staff and employed workforce.

This role is key to ensuring the Army Cadets can communicate well with the volunteer community and that national level events are correctly supported.

This position is a permanent full-time post (40 hours per week) which will be home-based. However, regular travel across the UK attend events and meetings will be required.  The starting salary for the post will be £29,644.00 per annum.

Essential Skills

§  Experienced and skilled administrator and planner, who can work under own initiative in both office and remote environments.

§  Demonstrable success in establishing effective working relationship across a range of organisations at all levels.

§  Excellent written and verbal communication skills.

§  IT literate; experienced user of Microsoft office with experience in using document management systems, such as SharePoint.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by Sunday 15th June 2025. Please note, AI should not be used to produce either the covering letter or CV.

Interviews will be held on Monday 23rd June 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Grade 12 - £52,287 - £60,831 (pay award pending)

Hybrid – Risley Moss, Birchwood, Warrington, WA3 6QX is the office location.

Trees and Woodland Operations and Strategy Manager– The Mersey Forest team, employed by Cheshire West & Chester Council

Cheshire West & Chester Council invites applications for the crucial Trees and Woodland Operations and Strategy Manager position within the Mersey Forest Team. This role is instrumental in advancing our landowner engagement and support services across the Mersey Forest area, in alignment with our long-term strategic plan, to create well-wooded landscapes that benefit people, nature, and a thriving economy.

The Mersey Forest, established in 1991, is a growing network of woodlands and green spaces across Cheshire and Merseyside. Over the past three decades, more than 10 million trees have been planted, transforming the landscape and providing numerous environmental, economic, and social benefits. This initiative has been at the forefront of promoting biodiversity, community engagement, and enhancing the well-being of residents, embodying a long-term vision for urban and rural regeneration. The Trees and Woodland Operations and Strategy Manager will play a critical role in continuing this legacy, contributing to climate adaptation efforts, and showcasing the value of our natural environment to people, nature and the economy, whilst championing the role that we all must play in protecting the natural environment, nurturing a wood culture.

Key Responsibilities:

• Oversee the development, execution and financial management of the annual Mersey Forest woodland establishment and Biodiversity Net Gain Programmes, developing and managing the delivery of a multi-year pipeline of projects
• Assist in formulating and implementing woodland management plans to uphold sustainable woodland management and conservation practices.
• Provide expert advice to local authorities, landowners, and other stakeholders on woodland establishment, management, and conservation, fostering collaborative relationships.
• Lead an annual multi-million-pound programme of Mersey Forest partnership planting schemes across the Mersey Forest area, ensuring compliance with the UK Forestry Standard and other regulatory guidelines. This includes leading and managing the woodland advisors, operations team and ecologist.
• Work closely with the Mersey Forest Director and various stakeholders, including the Forestry Commission and Natural England, to ensure clarity on the scale of sites requiring regulatory approval.

This position operates within a fully agile working framework, with a predominantly home-based working arrangement and an office base at Risley Moss, Warrington. The role of Trees and Woodland Operations and Strategy Manager presents a significant opportunity for a seasoned professional to contribute to one of the largest natural environment programmes in England, playing a leadership role at the local, regional and national levels.

Qualified candidates are encouraged to apply by submitting an extended CV and a cover letter that does not exceed two pages. They will become an integral part of a dedicated team committed to environmental excellence and community engagement, continuing the legacy of The Mersey Forest Partnership.

For more information, contact the Mersey Forest Team.

Closing Date 4th July 2025

About the Role
We're looking for an experienced, confident, and highly proactive Office Manager to take ownership of the day-to-day running of our office and support the wider team. This is a role for an independent thinker; we want someone who sees what needs doing and just gets on with it.

You'll be the go-to person for keeping everything ticking over; managing relationships, handling facilities, supporting CEO and Honorary Officers, and jumping into a range of administration and support tasks. You’ll need to be comfortable using current IT systems and able to work across multiple platforms with minimal supervision. 

Job Purpose:
The Office Manager is responsible for the smooth running of the office and providing comprehensive administrative and operational support to ensure the charity meets its strategic and day-to-day goals. As part of a small team, the Office Manager plays a pivotal role in coordinating key functions such as HR administration, H&S matters, finance support, governance, facilities, and stakeholder communications.

About The Textile Institute
The Textile Institute is a leading institution dedicated to advancing the textile industry through education, research, and innovation. We are seeking a highly organised and proactive Office Manager to join our team and ensure the smooth operation of our office. 
The Textile Institute is the professional body for people and organisations working in the textile, clothing and footwear associated industries worldwide. For more than 115 years, the Institute has been bringing together professionals from all over the world for the exchange of ideas, and a social community promoting friendship among members. It is an international organisation governed by a Council representing members globally.

The Textile Institute is run democratically by and for its members all over the world by, the Trustees of the Institute, and representatives from Sections, Special Interest Groups and internal Standing Committees.

As a registered Charity with a Royal Charter the role of the Institute is to advance the general interests of the textile industry worldwide, more particularly in relation to the acquisition and application of knowledge for the benefit of mankind.

The role will be based at the Institutes international headquarters (TIIHQ) in the city centre of Manchester. 

Are you passionate about using your experience gained from the construction sector to help community organisations to manage and develop assets, for the benefit of the wider community and the environment? So are we.

Do you have experience of supporting a wide range of land or building projects in the charity sector as well as strong people management skills and the ability to nurture, coach and empower people?

We are recruiting a Capital Projects Manager to join our capital projects team, who are responsible for working with our regional funding teams across England  to deliver our strategy It Starts with Community and the ambitions of our England Portfolio. The role will advise, support and monitor the delivery of live projects alongside our Funding Officers and Managers working in across the Yorkshire & Humber, North East & Cumbria and North West.

When we support capital projects, by which we mean land, buildings and their improvement / refurbishment, we seek to reflect the needs of local communities and the environment. This means that we will fund a wide range of capital projects, from small scale modernisations to new community buildings or landscapes.

• You will be a key part of a small team providing grant making support to ensure that advice is given where it matters most across our regional teams.
• You will provide in-depth advice on land and building projects throughout the whole lifecycle of our grant making (pre-application, assessment, decision making, grant management and build, and learning).
• You will strive for continuous improvement in a capital grant making processes; working with colleagues from other teams to develop and update guidance and practice within the Fund.
• You will have strong attention to detail as you will be responsible for risk management, budget, decision-making and quality assurance activities associated with supporting the delivery of capital funding by Funding Officers.
• Your excellent people management skills will be important as you work with Funding Officers in England to nurture, inspire and empower them,
• Your project management skills will be equally solid, with an ability to delegate when necessary, and your decision-making will be informed by robust analysis and critical assessment. You will have a commitment to delivering excellent customer service and use feedback to improve what we do whilst also drawing on your own learning and experience.

Interview Date: 30 June, 1 July -face to face -Manchester

Location: Based out of one of our offices; Newcastle, Manchester or Leeds – this role is to support our Y&H, NE&C, NW regions

We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate.

On application, please align your supporting statement to the criteria below:

Essential criteria

• BSc / BA qualification (or equivalent experience) in a construction, property management or another environment related discipline
• Experience of working in an advisory capacity within the field of construction and or community projects
• Experience of building capability and expertise in others and providing ongoing support and communicating technical issues in an accessible way.
• Experience of the full lifecycle of capital projects including planning, design, cost estimates, procurement, project and contract management, risk controls and relevant statutory legislation.
• Excellent communication skills and confidence to operate in all environments

Desirable criteria

• Experience of grant making in the charity sector.
• Experience of developing and managing budgets and projects.
• Experience or knowledge of the following would be useful: accessible environments, habitat creation or management, and energy conservation in buildings.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

Candidates must have the legal right to work in the UK

My Life Films is an award-winning charity that uses film and TV to enrich and support the lives of people living with dementia and their carers. My Life TV is our specialist on-demand streaming service, specifically designed to meet the cognitive needs of people living with dementia, for use within care settings and at home.

My Life Films is seeking a Finance Manager to ensure the organisation is compliant with all statutory and regulatory requirements with regards to the main charity and its subsidiary. The post-holder is responsible for ensuring the efficient and effective management of the organisation’s finances, including accurate reporting and maintenance and development of financial systems and processes that are fit for purpose.

You will have plenty of autonomy to manage your workload and diary, and to succeed in this role you will need to be a self-starter with plenty of enthusiasm and drive. You will be part of a small, dynamic team, who work very collaboratively and supportively.

Key Responsibilities – include but not limited to
 • Ensure that appropriate financial policies and procedures are in place to deliver effective financial management to guide the organisation’s financial decision making
• Complete and submit information to Companies House and the Charity Commission as required by statutory regulations and requirements
• Maintain appropriate accounting systems, control and records, ensuring compliance with statutory and related accounting and tax regulations and requirements
• Process monthly payroll and pensions and oversee VAT and corporation tax returns by external accountants
• Maintain records to meet legal and financial requirements and sufficient to measure, monitor and evaluate financial plans in relation to both inputs and outputs of the organisation’s operations
• Provide a bookkeeping service and regular information for use by Trustees, Directors and Senior Management in planning and controlling the work of My Life Films and its subsidiary, including producing quarterly management accounts
• Manage the organisation’s relationship with bankers, external accountants, and investment and other financial advisors effectively
• Manage the relationship with the insurers, ensuring that the company has the appropriate insurance policies in place
• Oversee the statutory annual financial statements and reports prepared by external accountants, complete annual reporting on a timely basis and manage the annual independent examination and audit process
• Ensure the security and confidential storage of all financial and legal documents
• Attend and contribute to internal meetings, training sessions, external events and Board Meetings as required

Membership & Engagement Officer 

Salary: £31,716 per annum to £33,322 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 24 – 26 on AUK’s pay scale 

Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis. 

Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.

Interview: w/c 30th June 2025 

Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance 

About Us: 

AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members. 

We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems. 

This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity. 

As part of our continued growth, we are seeking a Membership & Engagement Officer to join our team. 

Key responsibilities include: 

• Working directly with members to understand and respond to their needs, helping them improve service quality, sustainability, and impact.   

• Supporting the Membership and Services team to respond effectively and efficiently to member queries 

• Support the recruitment and retention of members 

• Analyse member trends and use this information to support the development of engagement strategies 

• Collaborate with partners to deliver high quality services 

• Manage and moderate online events and member communities 

• Supporting Membership with membership renewals. 

We are looking for an experienced Officer with the following attributes and experience: 

• Experience of working in a service that gives social welfare advice OR experience of working in a VCS infrastructure organisation or multi-agency network.  

• Understanding of the advice sector and pressures on services.

• Experience working in a support, membership, or advice network environment.  

• Organising events and forums (both virtual and in-person).  

• Engaging and supporting organisations or individuals in a professional context.  

• Collaborating with external partners and service providers 

Posted on: 06 June 2025 

Closing Date:  23rd June 2025 

We’re looking for a Customer Service Specialist to join our busy Membership Team. You will develop relationships and engage with our key demographic – parents, guardians, schools and children – to provide outstanding customer service and increase membership sales, as well as supporting our charitable initiatives, processing bookings, dealing with payments, following up on concerns and ensuring we deliver on all our customer expectations.

Key Responsibilities

1. Prepare

a. Understand all aspects of Kings Active Foundation’s mission, our values and strategy

b. Understand our processes and policies to represent the organisation and deliver exceptional customer service

c. Become fully orientated in Kings Camps booking and Membership services

d. Understand and deliver departmental sales and service targets

e. Monitor performance of current initiatives and support the development of new initiatives to improve the customer experience and membership sales.

2. Sell

a. Provide excellent customer service to both new enquiries and existing members

b. Maximise bookings from potential and existing members

c. Proactive outbound communication to members to encourage bookings and gather feedback

d. Represent the Kings Camps brand and values consistently in all interactions

3. Service

a. Provide timely and appropriate response to enquiries, questions and complaints

b. Provide requested information to members via phone, email, socials, post or other means

c. Seek and support the delivery of our charitable initiatives, group and business bookings in line with pre-agreed targets

d. Ensure all child details are accurate, updated and provided to relevant staff

e. Respond to online and external feedback through multiple platforms

f. Provide other support for Membership or other departments as requested 

Benefits

Based at Sheffield Head Office

• Salary £24,000+ per annum dependant on experience

• 37.5 hours per week (Mon-Fri) within 8am-6pm but flexible to optimise maximum engagement (Our work involves extended hours and weekend work at peak times of the year)

• Hybrid working model between our Sheffield Head Office and home-working

• 20+ days annual holiday (increasing up to 25 days during length of service) plus statutory and additional discretionary holidays

• Auto-enrolment company pension with employer contributions

• Subsidised school holiday childcare provision (for 5-15 years)

• Secure, free onsite parking at Sheffield Office

• Report directly to Membership Manager with monthly 1:1 meetings

• Annual performance review 

Ideal Personal Specification

• 1-2 years’ experience in a customer service role

• Highly personable and a proactive team player

• Experience of working cross-departmentally and/or with external organisations

• High level of verbal and written communication with attention to detail

• Experience of compiling reports and data analysis

• Excellent digital and computing skills

• Motivated by; and supportive of; the mission and values of Kings Active Foundation

About Us

Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together. We are experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable, and inspire others to deliver activity programmes. We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing.

Our Safeguarding Promise

We are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.

Are you passionate about using your experience gained from the construction sector to help community organisations to manage and develop assets, for the benefit of the wider community and the environment? So are we.

Do you have experience of supporting a wide range of land or building projects in the charity sector as well as strong people management skills and the ability to nurture, coach and empower people?

We are recruiting a Capital Projects Manager to join our capital projects team, who are responsible for working with our regional funding teams across England  to deliver our strategy It Starts with Community and the ambitions of our England Portfolio. The role will advise, support and monitor the delivery of live projects alongside our Funding Officers and Managers working in across the Yorkshire & Humber, North East & Cumbria and North West.

When we support capital projects, by which we mean land, buildings and their improvement / refurbishment, we seek to reflect the needs of local communities and the environment. This means that we will fund a wide range of capital projects, from small scale modernisations to new community buildings or landscapes.

• You will be a key part of a small team providing grant making support to ensure that advice is given where it matters most across our regional teams.
• You will provide in-depth advice on land and building projects throughout the whole lifecycle of our grant making (pre-application, assessment, decision making, grant management and build, and learning).
• You will strive for continuous improvement in a capital grant making processes; working with colleagues from other teams to develop and update guidance and practice within the Fund.
• You will have strong attention to detail as you will be responsible for risk management, budget, decision-making and quality assurance activities associated with supporting the delivery of capital funding by Funding Officers.
• Your excellent people management skills will be important as you work with Funding Officers in England to nurture, inspire and empower them,
• Your project management skills will be equally solid, with an ability to delegate when necessary, and your decision-making will be informed by robust analysis and critical assessment. You will have a commitment to delivering excellent customer service and use feedback to improve what we do whilst also drawing on your own learning and experience.

Interview Date: 30 June, 1 July -face to face -Manchester

Location: Based out of one of our offices; Newcastle, Manchester or Leeds – this role is to support our Y&H, NE&C, NW regions

We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate.

On application, please align your supporting statement to the criteria below:

Essential criteria

• BSc / BA qualification (or equivalent experience) in a construction, property management or another environment related discipline
• Experience of working in an advisory capacity within the field of construction and or community projects
• Experience of building capability and expertise in others and providing ongoing support and communicating technical issues in an accessible way.
• Experience of the full lifecycle of capital projects including planning, design, cost estimates, procurement, project and contract management, risk controls and relevant statutory legislation.
• Excellent communication skills and confidence to operate in all environments

Desirable criteria

• Experience of grant making in the charity sector.
• Experience of developing and managing budgets and projects.
• Experience or knowledge of the following would be useful: accessible environments, habitat creation or management, and energy conservation in buildings.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)