Services manager jobs

We’re looking for a bold, creative, and unflappable technology leader who thrives in complexity and loves turning chaos into clarity. As our Enterprise Architecture, you’ll help shape the digital backbone of The King’s Trust, designing the systems, structures, and strategies that allow us to change young lives for the better.

Let’s be honest, this is a big role. You’ll be spinning plates, untangling legacy systems, and bringing order to a lot of moving parts. But if you’re the kind of person who sees opportunity in this and loves using technology to make a difference, you’ll absolutely thrive here.

You’ll lead our architecture and business analysis functions, setting the direction, building capability, and inspiring your team to deliver. From evolving our enterprise architecture framework to driving adoption of new technologies like AI and automation, you’ll make sure every decision we take is grounded in purpose, scalability, and security.

You’ll also work closely with senior leaders, helping them translate ambition into action and ensure every investment delivers real value. This is your chance to connect people, process, data, and technology into something that truly matters.

We’re looking for someone who brings:

• Vision and drive to create clarity from complexity
• Experience leading enterprise architecture across multiple domains
• Confidence to engage and influence senior stakeholders
• A love of technology, strategy, and getting things done
• A clear understanding of data protection and safeguarding principles

If you’re ready to build something meaningful, where no two days are the same, and your work has a direct impact on young people’s futures, we’d love to hear from you.

Job Title: School Careers Adviser

Location: Covering Kent, Medway, West Kent and Mid Kent Regions

Salary: £29,291 - £32,343 (FTE) depending on experience pro-rata term time only/ Term Time Only salary including annual leave is £25,175 - £27,802

Hours: Full-time (37 hours per week) or Part-time (22.2 hours - per week)

Contract: Permanent (Term Time Only)

Reports to: Senior Careers Adviser

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

Ethical – We work with professionalism, honesty and integrity

Passionate – We reach out enthusiastically to all who need out support

Innovative – We inspire, enhance and improve

Collaborative – We engage, support and share with others

Young Peoples’ Careers Service 

CXK is the lead provider of Personal Careers Guidance to young people in schools and specialist centres across Kent & Medway, where we provide independent Personal Careers Guidance, via our CXK Young Peoples’ Careers Service.

We provide this through a variety of creative and innovative approaches:

The Team

We are a diverse and welcoming team of advisers, who use a wide variety of creative methods to deliver personalised, client centred, personal careers guidance, ranging from one-to-one sessions through to group guidance, parents and options evenings, as well as focused talks and assemblies. We have minimal admin and keep our clients’ experience central to what we do, providing an inclusive service with individualised action plans, including the use of visual career maps, career cards and white boards, alongside more traditional approaches where appropriate.

We follow the CDI code of ethics and best practice for Action Planning (which names and recognises CXKs innovative work in this area):

The team is led by Chris Targett RCDP, who alongside his work at CXK, is the current Chair of the Careers Writers Association and co-author of the recently released Career Development and Inclusive Practice book, published by Trotman Publishing in partnership with the CDI.

The team is small but impactful. Feedback from our young people, that tell us about what our students valued regards our services:

• Helping young people understand their next steps
• Helping young people understand the options and careers choices they have
• Helping young people to know where to access further help, information, or support

The Role

The Careers Adviser will travel across Kent, Medway, West Kent and Mid Kent Regions to a broad range of school and college settings, delivering creative and inclusive Personal Careers Guidance, as well as assemblies and drop-in sessions as required.

Each student and each learning environment will be unique, so the opportunity lends itself well to candidates who enjoy traveling and working in varied locations, meeting people from diverse backgrounds, and educating people of all abilities.

You will routinely liaise with Careers Leaders and senior school/ college staff to arrange and deliver activities for students during the school day. Whilst most delivery will take place between 8:30am and 4pm, travel before and after these times will be required and occasional attendance at parents’ and options evenings will also be required, but you will be given time off in lieu where this is applicable.

We would require you to work five days-a-week, term time only, with a pro rata holiday entitlement. If you would prefer part-time only employment (minimum of three days a week), this can be negotiated.

Skills and Knowledge 

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria 

• Level 6 (or above) Careers Guidance Qualification
• In possession of a full, clean UK Drivers Licence with access to your own vehicle

Essential Criteria

• Experience of delivering CEIAG in schools / colleges, face-to-face with young people Enthusiasm
• A willingness to deliver activities during school timetables; occasional evening events rebalanced via “time off in lieu.”
• Knowledge of Post 16 and Post 18 education and training routes for young people with and without additional needs and disabilities
• Adept at juggling activities and travel, emails and routine project admin; balancing school site work with homebased preparation and admin
• Experience of Microsoft products and ability to use them effectively, including Outlook, Excel, Word and PowerPoint
• A commitment to undertake all necessary training for the role

Employee Experience

A career with CXK is rewarding work enabling you to fulfil your potential. This eclectic and exciting role within the CXK Young Peoples’ Careers team, provides the opportunity for you to travel from home to various education settings, networking with teachers and careers educators across the Kent and Medway area. You will hone specialised skills and knowledge relating to Post 16 and 18 career pathways, including 6th Forms, colleges, study programmes, gap-years, entrepreneurship, university and apprenticeship routes whilst being a positive influence on young people’s lives.

CXK employee benefits include:

• CDI and professional register membership (RCDP) paid for by CXK
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
• Flexible working
• Enhanced maternity and paternity leave
• Training and development programmes and opportunities
• Mental and physical healthcare initiatives and more

Recruitment Timeline

Vacancy closing date: Ongoing

Application review date: Ongoing

Interviews dates: From: Ongoing

Useful Information

Should you wish to have an informal conversation before submitting your application, please contact recruitment at cxk . org

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.

All applications must be submitted online via our portal.

Are you someone who thrives on delivering exceptional operational support and loves making things run smoothly behind the scenes? If so, we’d love to hear from you.

At The Salvation Army, every supporter interaction matters. Whether it’s a heartfelt donation or a campaign response, we believe in making every moment count. That’s why we’re looking for a passionate and proactive Supplier Partnerships Officer to join our Supporter Services team - someone who understands the power of great supporter care, and the importance of strong supplier management in delivering impactful campaigns.

As our new Supplier Partnerships Officer, you’ll work with the Supplier Partnerships Manager to manage all aspects of supplier relationships, overseeing fulfilment processes, and ensuring the donor experience is second to none. You’ll work closely with internal teams and external partners to deliver campaigns that are timely, efficient, and supporter-focused.

In this vital role, you’ll be the operational link between our Fundraising and Data teams and our trusted third-party suppliers. You’ll help bring our inspiring appeals to life for our loyal and new prospective donors.

We’re looking for someone who:

• Has solid experience working with external suppliers and understands the importance of effective supplier relationship management
• Is passionate about and has a good understanding of supporter services
• Brings strong organisational skills and knows how to manage time and priorities effectively
• Enjoys working collaboratively and takes pride in the details
• Has a proactive mindset and thrives in a fast-paced, campaign-driven environment

Why this role matters: Because behind every successful campaign is someone like you - ensuring the operations run smoothly, the suppliers deliver on time, and our donors feel valued. You’ll be part of a team that’s making a real impact, helping us deliver a great donor experience and raise vital funds to support some of the most vulnerable people we work with. 

This is a permanent position based at our Headquarters 1 Champion Park, Denmark Hill, London, SE5 8FJ.

Benefits
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme 

Working hours: Minimum 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ 

Closing date: 23:59, Sun, 23rd Nov 2025

Interview Date: To be confirmed 

Interviews will be conducted before the campaign's closing date

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK.

For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.  

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

We're looking for a Day Centre Receptionist, someone who can be the first point of contact at our busy day centre in Camden, where as many as 70 young people a day regularly access for support. The receptionist will be embedded within our Youth Work team, providing both an administrative and young people focused role. The role will suit an approachable and dynamic individual, who thrives working under pressure and is motivated to deliver the best possible service to young people.

• Permanent, full-time role in the Youth Work Team
• Salary: £31,200-£34,736
• Deadline to apply: 9am Monday 24 November

Job title:    Admissions Officer                                                                                                                                           

Reports to: Head of Language Programme                                                                                                                   

Location:    Hybrid work with 40% from Breaking Barriers’ office in London, Manchester or Birmingham                             

Hours:         Full-time (37.5 hours per week), part-time considered. Open to flexible working.                                               

Contract:    Permanent

Overall purpose 

The Programme Admissions Officer will be responsible for processing client applications, including conducting initial calls, checking eligibility and signposting where applicable. They would then flag new applicants with the relevant team/programme. This role is the gateway to accessing our services and plays a critical role in providing a positive and seamless client experience. As we enter a new and exciting stage of strategic development, this role has the potential to grow and develop in line with our evolving service model.

To view the full job description and person specification, as well as details on our accesible recruitment process, please view the attached recruitment pack. 

Other considerations  

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect, and for their views, wishes and beliefs to be fully considered when deciding action.   

How to apply  

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining: 

• Why you are interested in the role 
• What skills you would bring to be successful in this role 
• Any experience you would like to highlight 
• Any reasonable adjustments you require for the interview process 
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role) 

Closing date for applications is Sunday 16 November at 11:30pm. Please note, interviews will be held online on a rolling basis so please apply as soon as possible to avoid disappointment.  

We are proud to be a member of the Experts by Experience Employment Initiative, which advocates and supportd organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and / or are from a refugee background. 

If you are an expert by experience (a refugee or migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support with your job application from the Experts by Experience Employment Network. Please reach to HR Manager, Caroline Meechan for further details (we are unable to include email addresses in this advert but you can find contact details in the recruitment pack).

Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Guided by universal values of Humanity, Solidarity, Community, Charity and the Common Good, the Charity is strengthening its community fundraising to deepen impact nationwide. The team is now looking to appoint a Community Fundraising Lead, and Prospectus is leading the search.

Community Fundraising Lead - retention

Part time, 21 hours per week over 3 days

Hybrid - Midlands base with frequent travel to supporter locations (Home Counties/Midlands); occasional travel to Leamington Spa Head Office

£28,000-£34,000 per annum (FTE)

The Community Fundraising Lead will provide hands-on support and guidance to individuals and small volunteer groups across multiple regions, many of whom have championed the Charity for decades. You'll honour their values while ensuring the Charity's updated mission and messages are communicated clearly and consistently. Working with Marketing and Income Generation, you'll collaborate on projects, develop leads, and maximise fundraising activities with a strong focus on retention and long-term engagement.

Reporting to the Head of Fundraising, you will build on established networks, including loyal volunteer communities and church partners, overseeing initiatives such as our Ambassador programme so supporters feel confident representing the charity and sharing updates on national campaigns and community activities. You'll steward relationships at all levels, from pilgrim trek fundraisers to local bake-sale organisers, equipping volunteers with the tools, resources and recognition they need to thrive.

The successful candidate will be an empathetic, proactive relationship-builder with experience of community or volunteer-led fundraising and supporter stewardship. You'll bring strong communication skills, confidence working across faith and community settings, and the organisational flair to juggle multiple projects while maintaining excellent supporter care and compliance. Alignment with the Charity's mission and values is essential.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Guided by universal values of Humanity, Solidarity, Community, Charity and the Common Good, the Charity is strengthening its community fundraising to deepen impact nationwide. The team is now looking to appoint a Community Fundraising Lead, and Prospectus is leading the search.

Community Fundraising Lead - retention

Part time, 21 hours per week over 3 days

Hybrid - Midlands base with frequent travel to supporter locations (Home Counties/Midlands); occasional travel to Leamington Spa Head Office

£28,000-£34,000 per annum (FTE)

The Community Fundraising Lead will provide hands-on support and guidance to individuals and small volunteer groups across multiple regions, many of whom have championed the Charity for decades. You'll honour their values while ensuring the Charity's updated mission and messages are communicated clearly and consistently. Working with Marketing and Income Generation, you'll collaborate on projects, develop leads, and maximise fundraising activities with a strong focus on retention and long-term engagement.

Reporting to the Head of Fundraising, you will build on established networks, including loyal volunteer communities and church partners, overseeing initiatives such as our Ambassador programme so supporters feel confident representing the charity and sharing updates on national campaigns and community activities. You'll steward relationships at all levels, from pilgrim trek fundraisers to local bake-sale organisers, equipping volunteers with the tools, resources and recognition they need to thrive.

The successful candidate will be an empathetic, proactive relationship-builder with experience of community or volunteer-led fundraising and supporter stewardship. You'll bring strong communication skills, confidence working across faith and community settings, and the organisational flair to juggle multiple projects while maintaining excellent supporter care and compliance. Alignment with the Charity's mission and values is essential.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Life Skills and Activities Co-Ordinator
Westminster, London
Hours: 35 hours (full time) working at least 4 days in our office near Victoria

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a life skills and activities co-ordinator to concentrate on building and expanding relationships with young people living in our supported accommodation as well as families in Westminster who attend sessions in our Family Services department. This is a unique and rewarding role in our Employment & Learning Team that will involve meeting and working with residents in our supported accommodation on a one-to-one basis and in groups, facilitating activities and evaluating and building evidence that these interventions have made a difference. Your work will focus on supporting our residents (aged 16-25) on-site with their Life Skills development. You will also work holistically to support the families who attend sessions in the Family Centre and who attend outings and “away-days”. The role also requires facilitating our study club (aged 13+) and group ESOL sessions (19+).

Please refer to the job description on our website for further information.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: 9am Monday 17th November 2025
Interviews: W/C 24th November 2025

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

Are you interested in meeting people and building relationships with supporters?   As a Community and Events Fundraiser for MyVision Oxfordshire, you will play an integral part of the fundraising team, leading on our work with supporters in the community and supporting the team to fulfil its income targets.

MyVision Oxfordshire is a long-established charity supporting anyone in the county living with sight loss.  We provide a range of services across Oxfordshire including information and advice, equipment provision, technology training, befriending, clubs and groups, children's events and much more.

This is a key role to develop and implement strategies to raise funds through community engagement and events. You will work with our fundraising team to identify opportunities, build relationships, and execute fundraising initiatives that support MyVision Oxfordshire’s objective of supporting visually impaired people in the county.

About Us

Literacy Pirates’ vision is for every child to have the literacy skills, confidence and perseverance to succeed at school and beyond. We provide free, after-school literacy support to children who are falling behind in class and who have fewer opportunities for additional support due to their personal circumstances than others. Founded in East London, Literacy Pirates’ programme now runs online and serves children anywhere in the United Kingdom.
 
Literacy Pirates is on an exciting journey of growth, rolling out our innovative learning programme to reach more children than ever before. An ambitious, fast-growing charity we have set ourselves a goal of reaching 3,000 children a year nationally, by 2030 compared with 650 this year. Our work is centered around creating a positive impact, and we thrive on collaboration and innovation. We need an organised and proactive Office Administrator to ensure the smooth running of our headquarters. This role is essential in keeping our team supported, our systems efficient, and our space safe and welcoming. If you’re someone who enjoys problem-solving, keeping things in order, and working in a dynamic environment, we’d love to hear from you! 

What we're looking for 

In this hands-on role, the Office Administrator will oversee office management, facility operations, and some management of our hardware and software, while also leading projects and ensuring compliance with health and safety regulations. 

We're looking for someone who is:

• Quick to learn and adapt – you pick up new systems and processes with ease. 

• Calm and solutions-focused when things get busy – you enjoy finding practical ways through challenges. 

• Able to prioritise effectively and keep things running smoothly even when juggling competing tasks. 

• Highly organised with the ability to manage multiple projects. 

• Confident with technology and curious about how digital tools can make work easier or smarter. 

• Comfortable working in a busy office environment. 

• Excellent problem solving skills and ability to learn new things. 

• Strong team player who enjoys working with different people in a supportive role. 

• Commitment to our mission and the children we work with. 

• Experience in office administration or similar roles (desirable). 
• Knowledge of health and safety procedures and GDPR compliance (desirable). 

If that sounds like you then we’d love to hear from you! 

Role Description

Office Administration: 

• Work with the SLT to implement and maintain core policies and procedures. 

• Ensure compliance with health and safety regulations, including risk assessments, audits, certifications, and training (fire drills, first aid, evacuation procedures). 

• Liaise with tenants and landlords to uphold appropriate processes and procedures. 

• Manage data processing, GDPR compliance, and act as the organisation’s Data Protection Officer. 

• Oversee office supplies and supplier management, ensuring best value in all contracts and services. 

• Handle incoming enquiries via phone and email. 

Facility Management: 

• Conduct regular building checks (fire alarm tests, PAT testing, etc.) to maintain a clean and safe workspace. 

• Supervise contractors, including cleaners. 

• Address facility issues and manage repairs with tenants and landlords. 

• Process invoices and provide basic bookkeeping support. 

• Monitor costs and undertake quote comparison processes for financial efficiency. 

Systems Administration: 

• Act as the first point of contact for IT issues, updates, and maintenance. 

• Resolve IT problems or coordinate with our Tech and Systems manager and external IT support providers. 

• Manage IT procurement, ensuring appropriate equipment is in place and maintaining an accurate record of IT assets. 

• Ensure all network updates, licences, and software are current and tendered every three years. 

Project Management: 

• Oversee the design, renovation, and logistics of the Hackney building as needed. 

• Lead and support digital, agile, and administrative projects, ensuring timely and budget-conscious delivery. 

• Assist in recruiting new team members. 

• Manage marketing and bookings for our fantastical space hire. 

Governance: 

• Support the Chief Executive and SLT as needed. 

• Maintain accurate governance and compliance records. 

Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world.

Blood Cancer UK is looking for an insightful and proactive Prospect Researcher to play a key role in driving our high-value fundraising pipeline. You will uncover opportunities, provide actionable insights, and support fundraisers in building meaningful, informed relationships that help deliver transformational impact. The role also involves network mapping, monitoring philanthropy trends, and using digital tools to optimise research and reporting.

We’re seeking someone with strong research and analytical skills, confidence using CRM and data analytics tools, and a creative, curious mindset. Excellent collaboration and influencing skills are essential, as you will work closely with fundraisers, senior leaders, and volunteers to grow Blood Cancer UK’s supporter base and help unlock life-changing giving opportunities.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

This is a full-time role, but we will consider applications from candidates looking to work part-time (minimum 28 hours per week) for the right candidate.

Salary: £24,570.00 per annum pro-rated

Location: Bristol Clifton Shelter Shop

Contract: Permanent

Hours: Part time, 15 hours per week

Closing date: Sunday the 12th of October at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Bristol Clifton shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are looking for an Employee Relations Officer

 Location: Based with the People Team in Hammersmith, with scope for hybrid working

Pay Rate:   £17 per hour

Contract Type:   Casual

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Advance are committed to building a diverse and inclusive workplace. We strongly encourage applications from individuals with lived experience and those from marginalised or underrepresented communities.

This post is not fixed hours or full time, work will be offered on an ad-hoc basis as and when required to meet the needs of the organisation.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you the kind of person who can navigate sensitive conversations with empathy, and bring clarity to complex workplace dynamics? As our Employee Relations Officer, you’ll be the trusted advisor who helps maintain a positive, respectful, and high-performing work environment. You will be responsible for leading and advising on low and medium complexity ER cases, providing policy interpretation support to managers, ensuring employment law compliance, and contributing to policy development and improvement initiatives. This role also includes involvement in project-based work and other administrative responsibilities that support the delivery of People Team objectives.

About You:

To be successful as the Employee Relations Officer you will need to demonstrate proven experience in an ER focused HR role, managing a range of employee relations cases. You will have a strong knowledge of UK employment law and HR best practices and ideally experience in TUPE transfers and organizational restructures. It would be advantageous to hold or be working towards a CIPD qualification of Level 5 or above.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

• Closing Date for Applications: Sunday 7th December 2025
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

The Hepatitis C Trust runs national projects where peers draw on their lived experience of drug use, criminal justice systems and hepatitis C to support others . We are now recruiting for a new and exciting role to join our Cardiff & Vale of Glamorgan team. 

As part of an experienced team, this role will promote hepatitis C awareness, blood borne virus testing and referral to treatment, for people living with hepatitis C. The role will support volunteer peers and increase the project’s reach to underserved communities. You’ll be providing vital harm reduction interventions including needle, syringe and naloxone provision across Cardiff and the Vale of Glamorgan.

We value creativity, innovation, and compassion. We encourage applications from people with lived experience. Full support, coaching and training will be given.