Services manager jobs

About the service...
North Yorkshire Horizons is a service made up of several key partners including Waythrough, enabling the development of a peer led, recovery community. Providing a safe environment in which people can develop the life skills, and confidence to achieve and maintain recovery and abstinence from their substance misuse, successfully re-integrate into society, and become active, contributing citizens.

About the role...
The Drug and Alcohol Worker will be an integral member of the dynamic multi-agency team providing harm reduction advice, needle exchange provision, crisis case management, Single Point of contact cover and developing and delivering comprehensive and tailored individual interventions that will include delivery of a full range of open access, structured, one to one and group support.

The post holder will be expected to work closely with appropriate partners and stakeholders within office based, community and outreach settings.

About you...

• Knowledge and understanding f the issues caused by substance misuse. 
• Experience of delivering 1-1 and group interventions.
• Ability to carry out assessment and contribute to recovery and risk management plans. 
• Ability to work with people with multiple needs and those who are vulnerable.  
• Ability to appropriately deal with complex queries.
• A relevant qualification in Health and Social Care.
• A valid UK driving licence and access to a vehicle, is not essential but it is desirable.

We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.

If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential and career aspirations.

The salary advertised below demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band.

Who we are...
Waythrough (Formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.
 

What can Waythrough (Formerly Humankind) offer you?
�� A rewarding role that allows you to make a tangible impact in your community.
�� Opportunity for professional growth and development in the field of substance misuse and criminal justice.
���� Collaborative and supportive work environment.
��️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
�� Annual leave purchase scheme
�� Enhanced occupational sick pay
 % Enhanced employer contribution to your workplace pension
�� Death in service benefit
✍️ Free Will writing
�� Eyecare vouchers
��️ Blue light card discount
�� Fantastic learning and development opportunities, including free training courses
�� Work-life balance- flexible working and family-friendly policies
��‍♀️ Happy, Healthy You! – our wellbeing offers for our workforce
��Employee Assist Programme and Waythrough Support Networks

Waythrough (Formerly Humankind) is an equal-opportunity employer.
If you feel that you would fit with our values & ethos, are passionate about supporting people, but maybe don’t feel you have the experience required, talk to us about your transferrable skills. For the right people, we can provide development to help you to realise your potential. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit. 

The Research Manager will work in a small team that is responsible for commissioning and managing high quality, robust social research, and for synthesising and disseminating evidence of what works to support the most disadvantaged young people into good jobs.

About the role:

The Research Manager will support all aspects of Youth Futures research, from project development to impact.

This will include:

• helping to develop our research strategy
• identifying research questions alongside colleagues in Youth Futures
• working closely with our research partners and suppliers so that projects are delivered on time and to budget; and ensuring that all research outputs are consistently high quality and make clear, practical and impactful recommendations for practice and policy.

This role can be based at any of our hubs located in Birmingham, Leeds or London.  We currently operate a hybrid model of two-days per week in the office and three-days from home.

How to apply:

Apply via our website. A full job description and person spec can be found in the job recruitment pack. 

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Money Ready envision a financially fluent population. We teach practical money management skills through impactful financial education programmes - from budgeting and saving to investing. 

We are looking for an experienced Senior Finance Manager, who  will be responsible for the financial management and reporting of the organisation. Able to manage the day-to-day financial analysis and reporting requirements for Money Ready, and provide input for strategic financial planning. Using a business partnering model, ensure all budget holders are fully supported in their roles. Responsible for the delivery of all management accounts, budget, forecasts and donor reporting as well as the annual statutory accounts. Ensure all income and expenditure is accounted for in a timely and efficient manner. Helps deliver Money Ready’s strategic objectives, identifies the key financial risks and develops the internal controls environment.

The Senior Finance Manager will be a member of the SMT. This role will lead or contribute to the implementation of new financial systems, tools, or procedures that improve efficiency, compliance, and transparency.

Working across Money Ready

You will work with colleagues across the country as we continue to develop and grow the organisation. Contribute to areas of the organisation that are ‘outside’ your immediate focus acting as trusted counsel to those in roles or teams that are different to yours. Embed yourself into the organisation – recognising that our strategy and business plan are yours to deliver and that our culture is shaped with you and by you. Comply with all Money Ready management processes – helping us to help you do the best job you can.

Key Responsibilities

• Ensures the timely and accurate production of all management and annual accounts and all forecasts in accordance with best practise and statutory requirements.
• A key business partner who provides value added business support and financial insight to the SMT and colleagues throughout the Charity.
• Provides financial insight to development team to assist with fundraising bids, prepare donor budgets, and ensure donor reporting and compliance throughout the grant life cycle.
• Responsible for delivery of all statutory and regulatory compliance, including statutory accounts, certification officer returns, Charities Commission, VAT and all payroll taxes.
• Responsible for fortnightly payment runs processing. Supervise and assist with the sale invoices processing and regular credit control. Monthly reconciliation of all Money Ready’s bank accounts.
• Responsible for monthly payroll including monthly and annual RTI reporting to HMRC, pensions payments, annual payroll processing and relevant reconciliations.
• Work with auditors on preparing the audit strategy and manage annual audit process, providing all the relevant paperwork during the audit process.
• Be a positive change champion for the organisation, identifying key impact areas and priorities and supporting change programmes and strategies in both finance and across the Union as a whole.
• Prepare quarterly VAT returns with reconciliations and reporting. Line management, objective setting and performance reviews for direct report.
• Establish and maintain a robust internal controls environment that is fit for purpose but uses a risk-based approach to the establishment of processes and procedures.

Personal Specification

• You will need to show;
• Experience Substantial experience in a finance or accounting role (including at management level) in a not-for profit organisation.
• Substantial experience in the preparation of monthly management accounts and year end accounts.
• Substantial experience in processing monthly payroll using QuickBooks Payroll and Sage Payroll.
• Line management experience, including objectives setting and performance reviews.
• Experience in charity accounting principles, especially with regards to grants and restricted funds.
• Demonstrable experience of business partnering with multiple, non-finance stakeholders.
• Experience of establishing financial systems including business plans and budgets.

Skills and abilities

• Qualified accountant (ACCA/CIMA/ACA). Finalists to be considered.
• Attention to detail and numeracy critical thinking.
• Excellent verbal, written and presentational skills.
• Excellent analytical skills.
• Ability to demonstrate tact, diplomacy and to deal appropriately with confidential information.
• Ability to work in a confidential manner.
• Good team player but self-motivated and able to work independently.
• Commitment to openness, honesty, inclusiveness and high standards.
• Well organised, efficient, proactive and able to meet deadlines.
• Flexible hands-on approach with ability to take initiative on developing new ideas and systems.

Knowledge

• Working knowledge of Sage Intacct including reporting.
• Experience of working with third parties e.g. suppliers.
• Detailed knowledge SORP and VAT as applicable to charities.
• Ability to interpret financial data for strategic decision making.
• Experience of processing VAT returns including compliance with making Tax Digital and PAYE. 

Working Conditions: Limited travel will be required for attending meetings or events within the UK. Flexibility in working hours may occasionally be needed to meet the demands of the role.

Please submit a supporting statement letter with your CV. Money Ready is committed to equality, effective diversity management, and fostering an inclusive workplace culture.

This job description is subject to regular review and may evolve to meet the needs of Money Ready, ensuring ongoing alignment with the organisation’s objectives and compliance with relevant legislation. Please also note this post is subject to satisfactory references, one of which must be from your current or most recent employer, and DBS/equivalent checks.

Job title: Fundraising Manager

 Hours of work: 15 hours per week

Salary: £30,226.00 per annum pro rata FTE

Annual leave: 25 days plus bank holidays and birthday leave pro rata

Benefits: Company pension following 3-month probationary period

Contract: Permanent

Location: Hexham

Reporting to: CEO

Northumberland Domestic Abuse Service

NDAS provides support to all victims who have been the subject of domestic abuse/violence, supports them through the criminal justice system and offers relevant advice and assistance, both practical and emotional. 

NDAS empowers victims to make decisions, increase their options, their confidence and safety.  Prevention and awareness raising activities are also delivered across Northumberland and counselling to the children of our service users.

Established in 2003, NDAS has a track record of providing excellent services and is a key member of domestic abuse provision in Northumberland.  We have a secure financial foundation and are looking forward to developing our team to continue to provide essential services in tackling domestic abuse.

 OUR VALUES

Welcoming: We welcome you, whoever you are

Believing and accepting: We believe you, accept you and will not judge you. We do not discriminate

Understanding: We understand what you are experiencing. Our staff are here to listen

Protecting: We make sure you stay safe and will help you to make plans to ensure your safety

Empowering: We help you to find your voice and gain confidence and independence

United: Working with you, and with other local partner organisations, to find the right support

Purpose of the job

 You will be an important member of the Senior Management Team, supporting the CEO to drive income growth. To be successful in this role you will be a strategic thinker who is highly organised, adaptable and flexible, able to inspire campaigns, appeals and experiences to drive income growth across a range of platforms and linking in potential support to the work of NDAS. 

You will form strong working relationships with stakeholders and funders.  You will have strong experience of working with partner agencies, negotiating costs, managing contracts and driving performance to achieve targets.

As Fundraising Manager, you will work closely with the CEO and SMT.  Also attending the Finance Sub-Group meetings that report into the Board.

 Key Accountabilities

1. You will work with the CEO to maintain and implement the Fundraising Strategy.

2. You will develop strategic relationships with funders and stakeholders.

3. You are accountable for the management, performance and reporting on all income strands.

4. You will work with the CEO to produce a bi-monthly Funding Overview report and projected Income Generation Plans for consideration by the Finance Sub-Group and to be reported to the Board

Responsibilities:

 1. Planning, implementing and driving forwards the Fundraising Strategy with a focus on expanding the range and size of income sources.

2. Identify new funding streams from Trusts, Statutory agencies and corporates, and submit funding bids.

3. Manage Individual Giving and Legacies

4. With the CEO produce and maintain an Income Generation Plan with a timeline setting deadlines for the submission of funding applications

5. Work with the CEO and Finance Manager to manage the allocation of costs across the budget and to ensure delivery in line with funding requirements.

6. Work with the SMT to manage and monitor all outcomes associated with each funding stream.

7. Produce funding applications with informative narrative content and robust data

8.   Maintain a monitoring schedule and produce reports in line with funder/stakeholder requirements also with informative narrative content and robust data

9.   Maintain regular communication with funders and potential funders to build strong working relationships and increase funding opportunities

10. Support the CEO in developing strategic and operational plans for the organisation

11. Monitor and collate other outcomes and achievements of the organisation.

12. Attend the SMT and Team Meetings (as needed).

 Other

• Upholding confidentiality at all times with regard to the organisation and its members
• Supporting the evaluation, review and implementation of Northumberland Domestic Abuse Service’s policies and procedures
• Develop productive working relationships with colleagues and stakeholders
• Develop a culture and systems that promote equality and value diversity
• Promote a health and safety culture within the workplace
• Manage personal resources and own professional development
• All information must be maintained in accordance with the Data Protection Act

Undertaking any other duties, the CEO feels appropriate.

Change Grow Live is one of the UK’s largest charities, providing a range of services focused on supporting people and communities to transform their lives.

Our new business development manager (BDM) will sit within our Specialist Business Development Team, working alongside other BDMs to manage a busy pipeline of business development activity across the following markets:

• Prisons and community criminal justice
• Homelessness and street outreach
• Smoking Cessation
• Individual Placement and Support (IPS)
• Children and Young People
• Scottish Services

If you have proven experience within any of these fields, a commitment to CGL values and a passion for supporting people to make positive change, we’d love to hear from you.

Change Grow Live is looking for a Business Development Manager (Specialist Services) to join our dynamic, high-performing, national Business Development Team and lead our response to this exciting national opportunity.

Joining us means taking on a key leadership role as part of our successful national team, and the chance to share and further develop your skills, knowledge and experience, whilst working with great people from across our organisation.

Full Time Salary: £52,221 - £57,786 (pro-rata). If you’re based in London and regularly travel to the office, you’ll receive an additional £4,072.06 per year (pro-rata)

Full Time Hours: 37.5 per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

The role

CGL’s Business Development Team is a large national team. This role will sit within a smaller specialist services sub-team, who have responsibility for retaining existing specialist contracts and winning new business opportunities.

You will work with a small group of bid writers to oversee all aspects of the tender process. You will also have responsibility for pipeline management and work closely with our services and operational colleagues to navigate processes under the Provider Selection Regime (PSR) regulations.

You will work collaboratively with people who use our services, front line staff and managers, clinicians, departmental leads and senior stakeholders including Directors, to develop service delivery models, budgets and partnerships for tenders and proposals.

You will have the opportunity to visit and engage with our staff and service users across the country, to learn about our services and specific local needs and challenges.

As a leader within our national Business Development Management Team, you will lead on improving the quality of our work and developing our team culture, thinking creatively, sharing your own knowledge and experiences, and challenging existing ways of working.

Ultimately you will play a key role in the design, development and delivery of our services and will help us to deliver on our organisational mission, strategy and values.

About you

You’ll be a highly competent project manager, with proven experience of leading and managing complex tenders and other projects in related fields.

You’ll be an excellent writer, with experience of writing tenders, bids and proposals.

You’ll be a confident and highly competent communicator, have excellent IT skills, be highly numerate and be able to analyse and work with complex data and financial information.

Check out the job description for more information, and you can contact Hannah Carlin, Senior Business Development Manager, to discuss this role further.

Why work for Change Grow Live

We put our values into action. We trust and believe in our staff.

Be part of an amazing team.

Competitive pay (including London weighting if applicable), pension and other benefits.

Flexible working options including working from home and offices across the UK, including London, Brighton, and Manchester.

We want our workforce to represent the diversity of the people and communities we work with. When we’re recruiting, we actively seek to reach a diverse pool of candidates. We’re happy to consider any reasonable adjustments that potential employees may need.

Salary Range (pro rata if part time)

CGL points 47 to 52 (£52,221.35 - £57,786.02)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

30/6/2025

Job Title:  Domestic Abuse Practitioner

Hours of work: 37.5 hours per week, flexibility required.

Salary: £27,921

Annual leave: 25 days plus back holidays and birthday leave

Benefits: - Monthly car user allowance

- Pension following 3-month probationary period of 5%

Contract: Permanent

Responsible to: Team Manager

Location: Hexham base, outreach working across Northumberland.

Relevant Background in working with adult victim/survivors and experience: children and young people.

Qualifications: Level 4 NVQ or CAADA IDVA training desirable.  Successful applicant will be required to undertake additional training.

Northumberland Domestic Abuse Service

NDAS provides support to all victims who have been the subject of domestic abuse/violence, supports them through the criminal justice system and offers relevant advice and assistance, both practical and emotional. 

NDAS empowers victims to make decisions, increase their options, their confidence and safety.  Prevention and awareness raising activities are also delivered across Northumberland and counselling to the children of our service users.

Established in 2003, NDAS has a track record of providing excellent services and is a key member of domestic abuse provision in Northumberland.  We have a secure financial foundation and are looking forward to developing our team to continue to provide essential services in tackling domestic abuse.

This is a key role within NDAS managing our operational delivery team working across the county.  We are looking for a motivated professional who is passionate about delivering the best possible prevention and support services.

OUR VALUES

Welcoming: We welcome you, whoever you are

Believing and accepting: We believe you, accept you and will not judge you. We do not discriminate

Understanding: We understand what you are experiencing. Our staff are here to listen

Protecting: We make sure you stay safe and will help you to make plans to ensure your safety

Empowering: We help you to find your voice and gain confidence and independence

United: Working with you, and with other local partner organisations, to find the right support

MAIN PURPOSE OF THE JOB

To provide practical and emotional support to victims of domestic abuse/violence; including supporting them through the criminal justice system and providing guidance and assistance.  The role also involves empowering victims to make decisions, increase their options, their confidence and safety.

DUTIES AND KEY RESPONSIBILITIES

Managing service delivery and performance

Provide an efficient, effective outreach service to all victims of domestic abuse/violence across Northumberland.

Establish the risks and the needs of the individual and deliver a service appropriate to that level of risk.

Develop and deliver individual support and risk management plans to address the risk of harm to victims.

Work with multi-agency partnerships with local agencies whose services victims may require, ensuring a coordinated community response.

Work in partnership with other agencies and to advocate for victims to ensure their needs are met.

Explain the intricacies of the criminal justice and family court systems to victims and give advice on how to proceed at different stages of the process.

Ensure that victims are aware of their rights to legal protection and to arrange for the provision of legal advice as required and accompany victims to appointments if appropriate.

Ensure the safety of the victim is paramount.

Attend MARAC meetings when needed, Case Conference, Core Groups and CAF meetings when required.

Liaise with other agencies as appropriate. Deliver training to colleagues and other professionals.

Work within Northumberland Domestic Abuse Services management system following all policies and procedures.

Provide statistical monitoring or reports as required to the planning officer.

Note and feedback to other agencies any consistent difficulties clients are having accessing their service.

Provide a service, which is sensitive to all cultural and other differences and needs.

Ensure that the views and experiences of the victims and agencies are sought actively and inform the development of the service.

Report any problems/difficulties/complaints to the Team Manager or CEO and participate in follow up investigations as required.

Managing Security

Maintain the security and well-being of victims of domestic abuse and to communicate immediately with the Team Manager/CEO any concerns regarding security.

Maintain confidentiality, professional boundaries and security, when working with service users, staff and external bodies.

General Duties

Contribute to the overall development of Northumberland Domestic Abuse Services, by attending team meetings and participate in training and development working groups as agreed by the post-holder and CEO. This will include training specific to working with victims of domestic abuse.

Contribute to the overall development of Northumberland Domestic Abuse Services, by the implementation of Northumberland Domestic Abuse Services. Develop effective and supporting working relationships with all Northumberland Domestic Abuse Services staff.

Contribute to the overall development of Northumberland Domestic Abuse Services, by adhering to Northumberland Domestic Abuse Services policies and procedures including equal opportunities and health and safety when meeting the needs of service users. Assist in and maintain effective communication, which promotes free flow of non-confidential information and issues within Northumberland Domestic Abuse Services, other agencies and members of the public.

Ensure that security of sensitive information is maintained and complies with the requirements of the Data Protection Act 1998.

Whilst this job description attempts to cover the main duties of the post, it is not exhaustive. The Post-holder is, therefore, expected to undertake any other reasonable duties within their capabilities and the scope of the post as specified by the Service manager.

Head of Retail and FOOD Services

Department: Directorate of Development and External Affairs

Salary: Starting at £47,264, rising to £54,728 FTE per annum + £480 home-based allowance FTE per annum

Location: Homebased with weekly national travel 

Hours: 37 hours per week (full-time)

We offer flexible working arrangements - please see below for more details. 

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

This is an exciting opportunity to join our team as the Head of Retail and FOOD Services. This is a unique opportunity to lead and innovate in a role that combines strategic leadership, operational excellence, and community impact.

Main Responsibilities:

• Develop and implement a multi-channel retail and food services strategy, including business planning, risk assessment, and performance management to increase net profit and service impact.
• Lead on budgeting, financial forecasting, and P&L management. Identify and develop new income-generating opportunities, including grants and tenders.
• Provide strategic leadership to geographically dispersed teams, ensuring effective recruitment, support and training of staff and volunteers.

Main Requirements 

• Educated to degree level or above in a relevant sector. 
• Demonstrable senior retail management knowledge and experience in managing complex projects, leading teams, and delivering measurable outcomes.
• Proven track record in income growth, financial planning, and managing budgets.

Benefits: 

• an annual paid leave entitlement of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

• Apply via the Family Action Careers Hub linked to this advert 

• Closing Date: 7th July at 23:59

Interviews are scheduled to take place from 16th-22nd July 2025.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Salary: £ 50 000 per annum

Permanent position (from March 2026 candidates may be subject to a TUPE transfer )

Working pattern: Monday –Friday work (some evening and weekends shift work + on call duties)

Working hours: 40 hours per week

Location: Barnet (N12)

St Christopher’s is the supported housing provider for the London Accommodation Pathfinder – an innovative London wide service to improve accommodation and outcomes for young people aged between 16 and 17 in contact with the youth justice system at risk of custody (remand or sentence).

You and your team will be working closely with local authorities across London and the Pathfinder project team to deliver meaningful programs of activity for young people promoting consequential thinking and diversions from offending by supporting positive outcomes, particularly education, training and employment in addition to life and independent living skills within a trauma informed environment.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

St Christopher’s Academy

Whether you want to further develop your current role, move up the career ladder or transfer to a different service, we will support you to map out your career trajectory and help you achieve your professional ambitions. If you want to learn more about St Christopher’s Academy, please visit our website.

About the Role

We are looking for a resourceful, energetic and outgoing individual who can deal effectively with challenging situations and behaviour, motivate young people to manage risk and support a team of professional staff.

Key aspects of the job will be: 

· To safeguard young people through sound management strategies, collaborative working with external agencies and emergency services and compliance with local authority safeguarding procedures.

· To work closely with the local authorities to reduce young people’s offending behaviour and support them to complete their court orders.

· To provide regular supervision for staff and assess training needs to required performance and development standards. To source and/or deliver training and coaching where appropriate.

· To ensure housing management policies and practices are effectively operated. This will include maximisation of income, licence management and implementation of fair and equitable referral procedures.

· To ensure appropriate staff cover is maintained in the home through production of rotas and, where necessary, recruitment of locum covers. To ensure that staffing needs are met within designated budgets.

· To ensure a trauma informed environment within the home at all times.

Applicants should have

•Hold a relevant qualification in Social Work, Probation, Youth justice, Children’s Residential Care or

Youth Work.

• At least three years’ experience of providing leaving care, housing support or residential care to

Children and young people

• At least one year’s experience of effectively managing a supported accommodation or residential

service for children and young people.

· A good understanding of contextual safeguarding, The Children’s Act 1989 and the Supported Accommodation Standards and Regulations 2023.

· Thorough knowledge of the issues pertaining to young people’s offending, including those relating to alcohol/drug dependency and mental health and complex needs.

· An understanding of restorative justice.

· Working knowledge and thorough understanding of the barriers and challenges that non-white young people face within the criminal justice system

· Familiarity with the welfare benefits system and with the range of resources, statutory and non-statutory agencies and services relevant to supporting young people, particularly Youth Offending Services.

· Awareness of  Health and Safety and GDPR Regulations.

· A strong commitment to person centred and inclusive practice.

· A commitment to the best outcomes for children and young people.

What you should expect from us

• Salary £50 000 per annum
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including a certificate in youth justice practice, anti-racism, access to children’s rights and participation, CSE, empowerment, mental health and Social Pedagogy,.
• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programmes.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting. We encourage applications from rehabilitated offenders who are able to act as positive role models for young offenders.

Recruitment Pack

For more information or assistance during the application process, please visit our website.

Closing date: 3 weeks from published date

We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent homes.

Use your IT expertise to enable global mission. Join OMF International (UK) as IT Manager and lead secure, efficient systems that support gospel work.

This is an exciting opportunity to manage and develop the full IT infrastructure of a mission-focused organisation. You will provide hands-on support across hardware, software, networks, and cloud services, while ensuring GDPR compliance and system security. Based in Manchester, you’ll serve a diverse team of staff, members, and volunteers, delivering technical excellence while actively participating in OMF’s Christian community life.

If you thrive on managing change, solving complex problems, and want your skills to contribute to a global mission, we would love to hear from you.

The successful applicant will become part of a dynamic charity that is continuously learning and evolving, building on the foundations of over two decades of leading work to tackle prejudice and inspire community cohesion. You will join a small nurturing and committed team based in the centre of Bradford who are working with schools and communities across the country to make a difference. There is real scope for the successful candidate to shape their role alongside the Directors. For the right candidate we are open to exploring part-time and flexible working options.

The Linking Network inspires and equips schools to support children and young people to build meaningful connections across all forms of difference. We work with 25 Local Authority Areas to deliver a local Schools Linking Programme, collectively reaching 26,000 children, 850 classes in over 500 schools across England. We also work directly with 100 schools locally in Bradford and deliver Intergenerational Linking, reaching around 2,200 pupils in 110 classes and 1000 older people in the Bradford district. For more information on The Linking Nework, please visit our website.

‘My mum’s never going to believe I’ve got a new friend who is 100!’ Primary Intergenerational Linking pupil

Purpose

The successful candidate will be employed by The Linking Network (TLN) in Bradford and work collaboratively as part of a small team and a wide network of committed stakeholders who are working together to inspire community cohesion through schools across the UK. The Operations Manager will have an opportunity to help shape how the organisation runs, playing a pivotal role in ensuring smooth, efficient and compliant operations. The post-holder will have responsibility for the day to day operations and finances of our charity and offer vital administrative and organisational support to TLN’s team, Board of Trustees and wider network of partners across the country, helping them to plan ahead and enabling them to fulfil their responsibilities.

This role comes with substantial responsibility, as an integral part of a high-performing team working across the UK. We are a small team that achieves big things. The post holder will need to be versatile, dependable and thrive on working in a fast paced, dynamic and supportive environment. In all that we do, we aim to be thoughtful, collaborative, creative, up to date with national thinking, challenging where needed, action focused and to strive for excellence. The role requires an individual who can be a practical thinker with a flexible approach and attitude, with the ability to act on their own initiative as well as part of a team.

This role will have responsibility in three key areas of our work:

1. Supporting our team and network 
2. Managing our general operations
3. Managing our finances

The key responsibilities are described in more detail below; these are subject to change as the needs of the charity evolve over time. Training and support will be available for the successful candidate depending on experience.

Key responsibilities

Supporting our team and network

● Contribute to organisational planning and reporting cycles, in pursuit of our collective vision to inspire community cohesion across the country

● Assist the Directors through diary management, prioritising where needed and supporting preparation before meetings 

● Provide general administration support to the team such as booking meeting rooms, arranging travel and maintaining a comprehensive filing system

● Develop our internal processes and support our team meetings with clear agendas and actions

● Support the team to plan and deliver stakeholder meetings and events (e.g., celebration events with our schools and communities), including through sourcing the right venue, managing the guestlist and liaising with speakers 

● Help the team develop compelling presentations, training aids, handouts or other communications

● Provide general support to TLN’s Local Areas, for example booking training sessions, printing and posting key materials or following up on agreed actions

● Enable the team to plan effective Network meetings, ensuring the right materials are shared in advance and notes of key points and actions circulated promptly afterwards

● Request and organise accurate records for TLN’s local areas across the country so that we understand our collective work across schools and communities

Managing our general operations 

● Help foster a supportive, inclusive and values-driven working culture

● Support staff recruitment, induction, development and training, working with the Directors to manage HR records including annual leave

● Work with external providers to ensure the team have the right IT systems and support

● Maintain and update TLN’s website and web-based resources, working alongside the team and our contracted website developer

● Manage the office space and supplies to ensure that the team has the required resources to achieve their objectives

● Provide administration support to the Board of Trustees, including organising meetings, circulating board papers and taking minutes

● Coordinate the implementation of key policies - including Safeguarding, Health & Safety and GDPR - ensuring the policies are kept up to date with support from the Directors and Trustees and all relevant procedures are in place

● Ensure the charity’s insurance, Health & Safety and DBS certificates are up to date and maintain a single central record of safeguarding training and DBS certificates

Managing our finances 

● Monitor organisational spend against budget, ensuring the timely spending of restricted funds and value-for-money procurement

● Manage payroll and staff expenses and keep finance records up to date

● Administer grants to TLN’s Local Areas, ensuring all contracts are signed, invoices are requested and payments are made on time 

● With the support of the Directors and our contracted accountants, prepare monthly management accounts, the year end statutory accounts and budgets for the year ahead and funding applications

● Support the team to develop effective reports that communicate the progress of our work to funders and other key stakeholders

● Ensure all funders receive invoices and any reporting requirements within their deadlines

Are you passionate about improving healthcare services and delivering exceptional customer support? Do you thrive in a role where your work directly contributes to better patient outcomes? If so, we have the perfect opportunity for you.

The Royal College of Radiologists (RCR) are seeking a dynamic Provider Engagement Officer to join our Quality Improvement Unit. This team supports imaging services across the UK in achieving the Quality Standard for Imaging (QSI) a benchmark for safe, effective, and patient-centred care. As our Customer Success

Officer this role is your opportunity to make a tangible impact on the quality of imaging services across the UK, while working alongside passionate professionals committed to raising the bar in patient care

What You’ll Do

• Welcome and support providers on their QSI journey via our QSI Hub.
• Deliver engaging webinars and onboarding processes.
• Build strong relationships with imaging services and ensure they have access to the resources they need.
• Develop and use customer engagement metrics to identify opportunities for improvement.
• Promote success stories and the benefits of the QSI scheme through various communication channels.
• Collaborate with internal teams to enhance our CRM system and customer experience.

What you’ll need:

• Experienced in customer-facing roles, ideally in customer success or account management.
• Experience of producing written work of a high standard suitable for dissemination to external audiences, e.g. formal reports.
• Skilled in communication, problem-solving, and CRM systems.
• Passionate about quality improvement and making a difference in healthcare.
• Able to manage multiple priorities and work independently.Strong communication and interpersonal skills.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Title: IT Service Desk Manager 

Reporting To: Director of Operations 

Location: Hybrid, with a minimum of three days per week in the office. Our office is based near Latimer Road, London.

Salary: Up to £50,000 per annum 

Hours of Work: 40 hours per week (inclusive of a one hour paid daily lunch break)

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 3rd July 2025, 5pm 

Job Summary
Oversee our helpdesk, which acts as the first point of contact for requests for support from our staff and volunteers. Lead business as usual IT operations and support so our people have the tools they need to carry out their work. Work with correspondents to solve problems, allocate team members to tasks, resolve issues, and constantly improve processes, standards and service quality.
Key Responsibilities

Helpdesk

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Oversee first-line support and provide second-line support for inbound enquiries, troubleshooting and solving cases wherever possible
• Identify common or emerging issues and support with identifying root causes to continually improve the service
• Engage with colleagues to escalate more complex issues for further support, coordinate their resolution if appropriate, and manage stakeholders
• Support and troubleshoot hardware and software issues, deliver induction training for new starters, and assist with access management and offboarding

Team Leadership and development

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Follow, develop and suggest improvements to processes and documentation on how to respond to queries
• Modify or create processes as required in consultation with lead members of Operational, Technology and Security teams
• Make sure work is correctly logged to monitor workload across the team, and provide additional support where necessary
• Actively contribute to the development of the organisation to ensure it remains relevant, effective and of the highest quality

Devices and software

• Work with the technical team to ensure we deliver the IT service following industry best practice. Address gaps as required and continually monitor their effectiveness
• Maintain secure device build, patching according to policy, and ensure we have the means to consider, distribute and maintain approved software
• Manage a plan of joiners/movers/leavers, asset replacement, ensuring requirements handled in good time

Monitoring and KPIs

• Monitor the effectiveness of operational service, identify and respond to issues
• Maintain KPIs agreed with the Head of Operations and the Security Lead

Privacy, security, and audits

• Collaborate with the security team and auditors. Ensure services are delivered according to the ISMS objectives
• Action audit findings and collaborate on tackling systematic issues identified
• Routinely audit performance to make sure work is always of the highest standard and provide reports where necessary
• Ensure information is kept confidential, handled sensitively, and retained in accordance with our policies

Person Specification
Essential

• Experience of managing a small support team, with a desire to support and help others
• Understanding of helpdesk management and how to manage work and resources
• Good skills in managing devices and software
• Knowledge of GDPR (main concepts and principles)
• Working knowledge of a variety of devices and systems such as Windows, Mac/iOS, Chromebooks, Google Workspace
• Analytical, with a logical approach to problem-solving
• Excellent communicator both written and verbal
• Able to remain calm under pressure
• A collaborator who can consider others’ perspectives
• A quick learner and keen to learn new tools and skills
• Flexible and able to work on a wide range of activities
• Able to manage own time, confirm priorities and expectations
• Independent, but knows when to ask questions
• Understand when to make decisions and when to engage a wider group
• Comfortable dealing with ambiguous situations and objectives

Desirable

• Exposure to ITIL or knowledge of ITIL Foundation
• Experience with Jira and Salesforce

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

The Spear Centre Manager will work as part of the Citizen Church staff team to oversee the delivery of Spear—an employability programme equipping and empowering unemployed 16-24 year-olds to overcome barriers to employment and turn their lives around by moving into sustainable work or further education.

The important stuff 

Salary: £28,000

Hours: Full-Time - Monday - Friday; 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Location: Citizen Church Cardiff

Closing date: Friday 4th July (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Application pack: Download our application pack for more information

Key Responsibilities

Partnership liaison and relationship management

• Build and implement a strategy for developing relationships with local referral agencies to ensure recruitment of young people onto the Spear Programme is effective.
• Maintain and develop relationships with local partners to form a strong referral network and create opportunities for volunteering, and jobs for Spear completers.
• Assist the Spear Trust in implementing their funding strategy by supporting with corporate relationships, and hosting local partners and donors on visits to the Training Room.

Oversight of the Spear Programme

• As a confident communicator, you will lead group sessions of around 10 yoing people each, using coaching skills to transform attitudes to their own ability and the workplace and to raise their awareness and maximise potential in stepping into the world of work.
• Prepare and coach group and 1-1 sessions with the Spear Coach.
• Ensure the programme is delivered in line with agreed targets, and report KPIs on recruitment, retention and completion of Spear Trainees to Resurgo, Citizen Church and the Spear Trust, as well as their ongoing progress and sustainment of work or education.

Line management and training

• Manage the Spear Coach, using a coaching approach to invest in their growth and development.
• Be line managed by Resurgo to support with the ongoing operations of the centre and report back on KPIs.

Church Community

• Spear South Wales is run in partnership with Citizen Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community.
• You will be required to establish a personal presence withing the community as your regular place of worship, and supprot the Spear Coach and Spear Trust in buildiing a strong and committed network of supporters int he partner church to help source employment, funding and volunteer opportunities for Spear.
• Ensure the Spear Programme is a key missional feature of the work of the church; this may involve attending church events and speaking at services.

Site Management

• Liaise with relevant staff on site issues and work to resolve them as soon as possible, ensuring the office and training room are safe and tidy workspaces in line with health and safety policies.

Personal qualities we're looking for:

• An active Christian, able to personally represent the values and beliefs of Resurgo and Citizen Church, and a commitment to grow and learn spiritually and as a Christian leader.
• A confidence with group facilitation, experience in coaching or training, and a desire to learn and understand coaching techniques.
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education.
• Self-motivated with strong leadership, management and organisation skills with the ability to exercise initiative and prioritise workload.
• Excellent communication and interpersonal skills, high emotional intelligence, and a sense of fun!
• An entrepreneurial and ambitious individual who works well under pressure an can translate ideas into practice with creativity.

Housing Justice is committed to ensuring everyone has a safe and secure place to live. We work with people of all backgrounds, including those most marginalised by society, such as refugees and individuals with No Recourse to Public Funds (NRPF). We provide innovative housing solutions and foster supportive community networks through volunteer-led initiatives and partnerships.

This is a strategic leadership role driving the expansion and impact of our work in developing a portfolio of sustainable housing options for people seeking sanctuary in Wales.  This role will focus on scaling our accommodation offer, positioning it as a flagship model of hospitality and welcome for people facing homelessness due to immigration status or displacement.  The Manager will support sanctuary seekers whilst managing properties and tenancies, ensuring compliance with regulations.

You will also oversee the strategic direction of our Hosting Project, forging new partnerships, and building a sustainable, volunteer-supported model of community-based housing.  The role also plays a vital role in the creation of a positive living environment for clients by implementing effective policies, addressing clients’ needs and resolving concerns.