Services support officer jobs

Job Title: Policy and Impact Officer

Location: Home working with some travel 

Contract Type: Permanent

Hours: 35 hours per week

Salary: £24,000pa 

DBS/PVG: Not required

Job Family: 3

Line Manager: Head of Policy and Impact

Closing Date:  30th September 2025 We reserve the right to close this vacancy early if we receive sufficient applications

Start Date: asap

Interview Dates: 23 October 2025

We reserve the right to close this vacancy early if we receive sufficient applications

Who we are

At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do

We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. 

How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

• We connect businesses with communities, creating meaningful employee volunteering projects.

• We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

Role Purpose

The Policy and Impact Team sits at the heart of Volunteering Matters. We play a vital role in demonstrating the impact of our work connecting data, qualitative insight, and lived experience to the policy agendas shaping communities across the UK. Through storytelling, analysis, and evidence, we make sure volunteering is recognised as a driving force for social change.

We are a small, hands-on team. You will be involved in every aspect of our work from desk-based research and writing briefings to organising external meetings and working directly in communities alongside our volunteers. This variety allows you to connect national policy with local realities and help volunteers share their voices where it matters most.

 You will help bring our five-year strategy to life by linking project outcomes to broader societal developments and showcasing the impact of volunteers and communities.

Key Duties Responsibilities

· Support the Head of Policy and Impact to coordinate Volunteering Matters’ policy and public affairs work.

· Support people involved with our volunteering projects to engage with local politicians, e.g. by organising visits to projects or meetings with volunteers. 

· Monitor and respond to opportunities (e.g. relevant government consultations, All-Party Parliamentary Group inquiries or Select Committee inquiries) that are relevant to Volunteering Matters’ priorities.

· Support mapping and research exercises to inform our policy positioning. Writing summary reports as needed.

· Collaborate with the National Volunteer Engagement Manager to support the inclusion of volunteer and community voices in our policy and public affairs work.

· Assist with collecting impact and activity data from across the charity and work with the Data Analyst to undertake analysis.

· Support with routine collection of quarterly data from projects - ensuring responses are timely and accurate, providing guidance to project managers as needed.

· Work with project staff to help create impactful and engaging reports.

· Represent Volunteering Matters at charity and volunteering policy-related groups. 

 Essential Skills

· Understanding of UK political systems and policy-making processes across national, devolved, and local levels.

· Understanding of policy, public affairs, or influencing, ideally within the voluntary or community sector.

· Confident communicator, able to engage with policymakers, sector partners, and community representatives.

· Familiarity with both qualitative and quantitative data analysis to inform narrative reporting and strategic insight.

· Excellent writing skills, with the ability to craft clear, persuasive documents based on data and lived experience.

· Alignment with Volunteering Matters’ values and a commitment to amplifying community voice.

· Must adhere to the organisation’s Code of Conduct and uphold its values at all times.

· Proficient in Microsoft 365, particularly Outlook, Teams, Word, and Excel, with the ability to manage email communications and collaborate digitally.

· Able to work effectively both independently and as part of a team, managing time and priorities in a busy environment.

· For remote roles, candidates must be self-starters who can work with minimal supervision, stay organised, and remain motivated to meet deadlines and deliver quality outcomes.

· Attention to detail and a proactive approach to problem-solving and information sharing.

Experience Required

No specific experience is required.

Qualifications

Relevant skills and values alignment is more important for this role than specific qualifications.

Our Values & Way of Working

In all that we do we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the essential criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.

Education Officer – Prevention

This is an exciting opportunity to join Depaul UK to lead the delivery of our homelessness prevention education programme in the North East as our Education Officer – Prevention.

Position: Education Officer – Prevention
Location: Whitley Bay or Middlesbrough, with frequent travel
Contract: Permanent
Hours: Full time, 37.5 hours per week
Salary: £26,242 per annum plus pension and other benefits

Closing Date: Sunday 5th October 2025

About the Role

As Education Officer, you will coordinate and deliver Depaul UK’s Education Programme across schools, colleges, and youth settings in the North East. The programme aims to prevent youth homelessness through engaging workshops, assemblies, and group sessions that explore topics such as healthy relationships, conflict management and homelessness awareness.

Working closely with the National Education Programme Manager, you will also support the development of new resources and manage relationships with partner institutions. You will be responsible for marketing the programme, delivering high-impact sessions, and generating income through partnerships with educational settings.

This is a fantastic opportunity to join a dynamic team working at the forefront of youth homelessness prevention.

Key responsibilities include:

• Leading the delivery of education workshops and assemblies to young people aged 11–18
• Designing high-quality, engaging resources aligned with national curriculum and tailored to local needs
• Building strong partnerships with schools and colleges to promote and deliver the programme
• Recording and evaluating delivery to ensure effectiveness and continual improvement
• Training and supporting volunteers, including young people with lived experience
• Representing the charity at regional and national events
• Occasionally delivering sessions or attending meetings out-of-hours, with time off in lieu provided

About You

You will need to have the following skills and experience:

• Excellent communication skills and confidence delivering to large groups
• Experience working with children and young people, especially on sensitive issues
• Ability to build strong professional relationships with education staff and stakeholders
• Proven experience in designing educational content and facilitating interactive sessions
• Strong organisational and time management skills
• Self-motivated with a proactive approach and ability to work independently
• Good knowledge of safeguarding procedures and ability to apply them
• Competence in digital tools and content creation

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role
• Flexible working model for suitable roles
• 26 days annual leave rising to 30 after five years of service
• Family-friendly leave policies including maternity, adoption, parental, and carers leave
• Auto-enrolment pension with employer contributions up to 7%
• Employee Assistance Programme and health support app
• Discount vouchers for gym, retail, food & drink, travel, electricals and more
• Cash benefit plan including cover for dental, optical, hospital stays and more
• Death in service (4x salary)
• Legal Advice Line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in preventing homelessness, building resilience, and creating opportunities in education, employment and volunteering across the UK – from Newcastle to London, Greater Manchester to the South Coast.

You may have experience in areas such as: Education Project Coordinator, Youth Engagement Officer, Schools Programme Officer, Prevention Officer, Workshop Facilitator, Learning and Engagement Officer, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Director of Policy, Strategy and Governance is a new leadership role at the forefront of shaping and communicating our strategic direction.

As a member of the executive team reporting to the CEO, the Director will work with school leaders, other key external partners and teams within Camden Learning to drive high standards and grow a school-led system striving for both excellence and equity.

The Director will be responsible for leading, developing and communicating Camden Learning’s strategic direction, including plans for future growth and success. This entails keeping abreast of current developments, not only identifying opportunities and trends but also developing and supporting innovative approaches while ensuring alignment with Camden Learning’s goals.

The Director will be responsible for overall governance effectiveness, as well as provide strategic leadership for school governor services, ensuring effective support for governors in their key strategic and statutory roles. This includes establishing high-quality development and training programmes, the provision of a clerking service and bespoke support for governing bodies, as needed.

We are looking for a leader who can take ownership of shaping this role from day one – a strategic thinker, a skilled communicator, and a champion of inclusive governance. This is a rare opportunity to influence the future of education in Camden and beyond. Your leadership will help us tell our story, measure our impact, and ensure that our strategy remains both ambitious and grounded in the realities of our schools.

Key dates

• Applications close: 9am Mon 6 October
• First round interviews: Tue 21 and Wed 22 October (online)
• Final round interviews: Tue 28 October (in person at 5 Pancras Square, London)
• Start date: As soon as possible (January 2026), to be agreed with the successful candidate.

ImpactEd Consulting is acting as recruitment advisor to Camden Learning on this appointment.

The River Great Ouse Valley Wetland Arc Project 

The Parks Trust has been awarded £213,000 from the National Lottery Heritage Fund to create a landscape-scale masterplan for the River Great Ouse Valley Wetland Arc. This wonderful landscape spans 355 hectares (approximately 500 football pitches) along the River Great Ouse in the north of Milton Keynes. The Wetland Arc project will help The Parks Trust to plan for a future of nature recovery along the river valley and encourage community participation in and activation of the landscape.

The Wetland Arc project is made possible with The National Lottery Heritage Fund. Thanks to National Lottery Players, we have been able to secure funding for a Project Officer to deliver project events and activities. 

Key Objective 

• Develop, facilitate, and manage activities to achieve the intended outputs and outcomes of the Wetland Arc project.

Further Details

• Please divert via the link to proceed to apply in which further details about the organisation and role will be displayed.
• Job description and Overview of the Wetland Arc Project is attached. 

Schools Development Officer
We are seeking a passionate and proactive Schools Development Officer to lead and grow outreach with schools across Barnet. The organisation was awarded “Charity of the Year” for 2025 by The Barnet Group and are one of The Mayor of Barnet’s chosen charities during his term. 

Position: Schools Development Officer
Salary: £29,500 – £31,500 pro rata (based on experience)
Location: Burnt Oak. HA8 0DT
Hours: 20 hours per week (fixed rota)
Contract: Permanent
Closing Date: We will interview candidates as they apply and reserve the right to close applications once we have made an appointment.

About the Role

This is an exciting opportunity to lead one of the organisation’s most important and fast-growing programmes – their schools outreach. You’ll design and deliver creative, engaging sessions in line with school priorities, and build strong relationships across Barnet’s education community.

From leading on curriculum-linked workshops to managing the Jack Petchey Foundation Achievement Awards, your work will directly contribute to raising aspirations and increasing youth participation across services. You’ll be supported by a dedicated team and play a vital role in delivering on the mission to increase young people’s access to opportunities.

Key responsibilities include:

• Designing and delivering programmes in line with school priorities
• Promoting the programme to schools and encouraging participation
• Building and maintaining strong partnerships with teachers and school leaders
• Tracking impact and gathering feedback to continuously improve
• Supporting sessional staff and volunteers to deliver high-quality activities
• Managing the Jack Petchey Awards programme
• Championing inclusive practice and youth voice in everything we do

About You

You’ll bring a strong commitment to young people, creative energy and the ability to work independently and collaboratively. You’ll be an excellent communicator who can build trust and enthusiasm in schools and across the wider youth sector.

You will have:

• Experience delivering face-to-face youth or education programmes
• Experience working with children and young people facing social or emotional barriers
• Strong understanding of issues affecting young people today
• Confidence managing groups and engaging with a wide range of stakeholders
• The ability to design and deliver engaging, impactful learning
• A flexible and positive attitude, with a willingness to work evenings or weekends when needed

About the Organisation

Our client is an independent charity and purpose-built youth centre for Barnet’s young people aged 8 to 19, and up to 25 for those with additional needs. Awarded “Charity of the Year” for 2025 by the Barnet Group, they support North London’s young people with three things they deserve and need; somewhere to go, something to do and someone to talk to. Open 6 days a week including school holidays, their vision is to ensure every young person is supported and empowered to reach their potential.

Join them in making a difference and raising the aspirations of young people across North London. They embrace diversity and welcome applications from individuals with non-traditional backgrounds. Safeguarding is paramount, and an enhanced DBS check is required. As an equal opportunity employer, they value individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Other roles you may have experience of could include: Youth Engagement Officer, Schools Liaison Officer, Youth Worker, Education Coordinator, Programme Officer, Learning and Development Officer, Outreach Worker

Be part of something meaningful – apply now to help us grow our impact in schools and inspire more young people to reach their potential.

Marketing Officer  

We are looking for an experienced marketing professional to join the team in this key role developing and executing the Organisation’s marketing strategies to support our early years Maths Champions programme.

Position: Marketing Officer

Location: Huddersfield/ Hybrid

Hours: Part time - 22 hours per week

Salary: £27k – 31k pro rata

Contract: Temporary until 31st May 2026 (with possible extension to 31st May 2027)

Benefits: Include 26 days’ holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

Closing Date: 7th October 2025. Interviews will be taking place on a rolling basis so this role may close earlier than advertised.

The Role

The Maths Champions Marketing Officer will play a key role in developing and executing marketing strategies that drive programme awareness, generate leads, and support business growth. You will collaborate with cross-functional teams to plan and deliver campaigns, manage digital content, and analyse performance metrics. You will be responsible for promoting Maths Champions to early years settings, increasing brand visibility, and helping to drive enrolments through targeted campaigns and setting engagement.

About You

You will have either a good honours degree or equivalent demonstrable experience in digital marketing.

Successful candidates will have experience of:

• Working in a digital communications or web content role
• Social media and Google Analytics
• Using social media for marketing purposes including Facebook, X, Instagram, Threads, YouTube and LinkedIn
• Search engine optimisation, GA4
• Video editing
• Using Canva to design collateral
• Using Adobe Creative suite including InDesign, Premier Pro and Photoshop 

With knowledge of:

• Knowledge of content marketing
• In depth knowledge of social media
• SEO / PPC / Good Analytics
• Video editing
• CMS / CRM / email marketing systems

To apply please submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may also have experience in areas such as Marketing, Communications, Marketing and Communications, Digital Marketing, Content Marketing, Marketing Officer, Communications Officer, Marketing and Communications Officer, Digital Marketing Officer, Content Marketing Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are looking for a dynamic, strategic and experienced media professional to lead Victim Support's press office and drive the charity's media engagement. This role is full time and can either be based at our office in London, or home based within two hours of London.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As Media Lead you will be responsible for running the charity's busy press office and you will play a central role in shaping how Victim Support is seen and heard in the media. You'll write and deliver a strategic Media Plan that positions the charity as a trusted and recognised victims' voice, increases the profile of our services and contributes to influencing positive change.

This is a hands-on role where you'll manage media enquiries, build trusted relationships with journalists and ensure our spokespeople are briefed and supported for interviews. You'll work closely with colleagues across external affairs, social media and frontline services, and provide expert media advice to senior leaders. You'll also line manage our Stories Officer and oversee our Stories Library, giving a platform to victims' voices and experiences.

Key Responsibilities:

• Lead and run the Victim Support's press office.
• Provide quotes and comments to the media, and secure and manage interviews with VS spokespeople.
• Write and deliver the charity's Media Plan.
• Develop and maintain relationships with journalists, editors and producers.
• Oversee the strategic development and growth of the charity's Stories Library.
• Enhance and protect the charity's reputation.
• Increase the visibility of our services.
• Oversee the effective monitoring, reporting and evaluating of media activity.

You will have

• Experience of delivering media relations across print/online, broadcast and digital.
• Knowledge and understanding of how the media works.
• Excellent communication skills.
• A proven ability to work under pressure and meet tight deadlines.
• Experience of writing and executing media plans.
• Self-motivation and the ability to thrive in a small team with a strong degree of autonomy.

Additional information

• The role at times will involve working with sensitive and potentially traumatic subjects.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Founded in the aftermath of the Second World War, Cumberland Lodge works with young people to understand the causes and impacts of social conflict and division, developing the next generation of leaders to create more just and inclusive futures. Our current programme focuses on four key areas: Youth & Democracy; Rule of Law; Freedom of Religion and Belief; and Intergenerational Dialogue in the Workplace.

We are seeking a Programme Officer to help develop and deliver our programme of activities. The successful candidate will join a thriving organisation as part of a small Programme team under the leadership of the Programme Director. The Programme Officer will play a key role in developing and managing our work underpinned by the twin objectives of nurturing young people as ethical leaders and creating programmes that empower others, through dialogue and debate, to tackle the causes and impacts of social division.

Job description

We are seeking to appoint a team player with a background in education or programme delivery,  who is well-organised and an efficient administrator, with excellent inter-personal skills. They must be intellectually curious with strong research abilities, and are confident and articulate communicators. Alignment with our ethos of seeking to address social division through constructive dialogue is essential.

This role will be responsible for managing the delivery of our cohort programmes including currently: Youth & Democracy, Rule of Law, and Gen Z and the City. There is scope for the development of new programme areas, including working with the arts and our public history project, as we respond to contemporary challenges.

Reporting to: Programme Manager

Working closely with: Programme Director, Programme Officer, Communications & Engagement team, Chief Executive, Front of House team

Job Description:

· Work with the Programme team, to design and deliver educational resources, workshops and conferences including our Youth & Democracy, Rule of Law, and intergenerational change programme areas;

· Deliver Exploring Ethics and other Cumberland Lodge workshops as requested;

· Identify potential partners and collaborate with stakeholders related to programme activity;

· Produce funding proposals;

· Produce and/or editing briefing papers and reports when required;

· Produce digital content for online learning and engage regularly with the community engagement platform, including identifying topics, producing webinars and podcasts;

· Act as Duty Officer for 8 weekends (involving, if required, giving welcome talks, leading Exploring Ethics Sessions, and escorting groups to the Royal Chapel). Accommodation is provided on these weekends.

· Attend departmental, staff, and ad hoc planning meetings

· Work with the Communications team to produce website and social media content relating to the Programme.

· Carry out history tours and welcome talks for external guests.

· Carry out other tasks as may be reasonably required to facilitate Cumberland Lodge’s work.

 Other

· Act at all times as an ambassador for Cumberland Lodge.

· In common with all Lodge staff, to work flexibly and to carry out such other duties as may be reasonably required to facilitate the smooth running of the business.

Person specification

You’ll have:

Essential Criteria:

· Undergraduate degree in a relevant social science or humanities discipline;

· Experience working with young people and youth organisations;

· Experience of facilitating group discussion in a learning environment;

· Experience of project and event organisation and management, from inception to evaluation;

· Experience identifying and applying for funding;

· Excellent communications skills, verbal and written, for a range of audiences;

· Ability to build and maintain networks across a range of sectors;

· Ethos of collaboration and team work;

· Experience using a range of IT packages and platforms.

The successful candidate will have a graduate qualification as a minimum requirement, in a relevant social science or humanities discipline, as the role will involve developing programmes with academic content. Working with young people, and experience designing and delivering teaching and/or training material, in formal and/or non-formal education settings, is also an essential criteria.

Desirable Criteria:

· Postgraduate degree in a relevant social science or humanities discipline;

· Conducting research into programme content;

· Design and delivery of online educational material (e.g. podcasting, Arc GIS Storymaps, animations etc).

Hours: 37.5 hours per week

Location: Based at Cumberland Lodge in Windsor Great Park. (Applicants should be aware that Cumberland Lodge is not easily accessible by public transport). 

Hybrid working available, with a minimum 3 days a week in the office.

The role requires flexible working.  There will be some weekend and evening duties, including programme events, facilitating workshops for visiting groups, talks and tours of the Lodge (shared on a rota basis). Accommodation will be provided on site when evening work is required.

Benefits

Annual leave: 33 days including Bank Holidays. The charity is closed over the Christmas period which will be deducted from the leave allocation. Use of a company car for business-related trips.

Pension: Standard Life contributory pension (10% contributions to support 5% personal contributions, with the option to increase personal contributions over and above 5%).

Additional benefits: Annualised hours working pattern. Lunch provided on-site. Death in service benefit 4 x salary after a probation period. Employee support benefits, includes access to a virtual GP service and mental health support.

How to apply

We seek to embody our vision of more peaceful, open, and inclusive societies as an employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

To apply for the role of Programme Officer, please send a CV and a covering letter explaining why you wish to apply and how you meet the criteria.Applications without a covering letter will not be considered.

First Interview Date:  Tuesday 14 October 2025

Second Interview Date: Tuesday 21 October 2025

Interviews will be conducted in person as it is important to get a sense of the site. On-line interviews will only be conducted in exceptional circumstances.

Interested in using your data skills to make a difference in housing and social care?

We are seeking a Senior Officer – Data Performance & Regulatory Reporting to strengthen  data systems, performance reporting, and compliance. You’ll ensure data integrity, produce high-quality reports, and support decision-making that drives service excellence.

Salary: £39,312 – £43,979

Location: Fulham, London and other site offices

Key responsibilities include:

• Managing and improving data quality across housing and support systems.
• Developing KPIs and performance dashboards for senior leaders.
• Ensuring compliance with regulatory frameworks and statutory reporting.
• Benchmarking against sector standards and supporting service improvement.

About you:

• Experience in performance management, compliance, or quality assurance within housing, social care, or a related sector.
• Skilled in SQL, Excel, and Power BI, with strong analytical and reporting ability.
• Knowledge of housing systems, housing benefit rules, and regulatory frameworks.
• Strong communication and problem-solving skills.

This is an exciting opportunity to make a real impact, using data to improve services and outcomes.

For more information, please submit your CV to .

 Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Join our dynamic, collaborative and supportive team as a Trust and Grants Officer. We are looking for someone with enthusiasm and adaptability.

If you are passionate about supporting children and young people, with a focus on preventing mental health issues this role is perfect for you!

Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

 Closing date for applications: Midnight on 24 September 2025

1st Interview date: 02 October 2025

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

The Senior Discrimination Caseworker will play an enormously important role in supporting people living with HIV who experience unlawful discrimination – whether at work, in accessing services, or in healthcare settings.

You’ll be responsible for working with people who experience discrimination related to their HIV status, to provide them with information and advice, and to take forward advocacy work and representation with them and on their behalf. You will challenge poor practice in a whole range of settings, through high-quality written advocacy documents as well as in meetings, and your work will directly result in securing the protection of rights for people living with HIV.

With your ability to take in a whole range of different experiences and information, you will be able to analyse and identify appropriate legal frameworks and remedies, providing clear information to people, and support them in deciding how they want to advocate for their rights. 

About the National Pro Bono Centre:

The National Pro Bono Centre brings together charities dedicated to providing pro bono legal services and improving access to justice. We serve as a central resource for charities who help people seeking free legal advice and representation. Our work fosters collaboration, coordination, and improved service delivery among stakeholders in the pro bono sector. Through our work, the Centre supports the wide range of pro bono projects and brokerage which charities provide; helping individuals and communities all over England and Wales get access to justice.

The role:

To build on our achievements, we are looking for someone to lead on strategy, to promote collaboration and coordination across the sector, to maintain and develop relationships with key stakeholders, and to oversee and lead on the growth and development of our portfolio of projects and activities. 

Key Responsibilities:

• Strategic leadership – Continuing to develop NPBC’s strategy in accordance with the vision, mission, strategic priorities, and values of the charity, working together with the Board of Trustees, staff, and our key stakeholders.
• Operational management - Ensuring that the organisation is run efficiently, with robust financial controls.  Managing the small team (3 permanent employees and 3 contractors).  Working with the team on projects and events management.
• Fundraising – Leading on fundraising and building and developing the relationship between NPBC and existing sponsors, as well as seeking out and building relationships with new and potential sponsors.
• Communications - Representing the NPBC in the promotion of its mission, vision and aims externally.
• Governance - Ensuring that the charity is well administered and working with the Board of Trustees to meet its legal, statutory, and regulatory responsibilities.

About you:

We are looking for a strategic planner with a proven record of leading teams or organisations to deliver high quality results.  You will need to be able to demonstrate a strong track record of fundraising through commercial sponsorship and developing lasting relationships with key stakeholder partners to achieve this.

The successful candidate will possess the following skills and qualities:

• Strategic thinker with the ability to develop and articulate a clear vision.
• Leadership style, which encourages, motivates, inspires and develops staff.
• Excellent communicator (both orally and in writing) with effective listening, influencing and negotiation skills.
• An understanding of the key measures of financial management and control in a challenging environment.
• Effective decision-making skills with excellent analytical and problem-solving abilities.
• Excellent administrative, organisational and IT skills.
• Intellectual rigour, financial acumen and the ability to accurately analyse and explain complex issues.

Applications

To apply for the role, please submit a copy of your CV with a covering letter. We appreciate that AI can be useful as a tool, particularly if English is your second language. However, we discourage the use of AI for writing CVs and cover letters as, in our experience, it results in a generic voice that does not communicate the unique strengths and motivations of candidates.

Equal Opportunities Statement

We are committed to creating an inclusive environment for all who work with us and strongly encourage applications from anyone who meets the specific criteria of the post regardless of age, disability, ethnicity, gender, gender identity, gender reassignment, marital and civil partnership status, neurodiversity, pregnancy, religion or belief, sexual orientation and socio-economic background.

Data Protection

By applying for this role and sending your covering letter and CV you consent to NPBC using and keeping information about you or by third parties, e.g. referees relating to your application or future employment. This information will be used solely in the recruitment process. For unsuccessful candidates, the information will be destroyed within 6 months unless you have consented to extend this period.

We Are Survivors are looking for a Nightingale Navigator to join the team. You will support the direct delivery of our Nightingale services that supports the non-offending family and loved ones of survivors who are engaged in the Criminal Justice system.

You’ll play a key role in supporting clients, managing communications and working in partnership with all Nightingale Project members. You will work closely with our Independent Sexual Violence Advisors, Community Development Co-Ordinator’s to provide support at different parts of a victims Criminal Justice journey, as well as supporting the development and delivery of community-based interventions for their families and loved ones. All staff have a thematic leadership area to expand the organisations knowledge in areas impacting male survivors and their loved ones.

Job purpose

To support Debt Advisers in their roles and ensure that the advice provided to overindebted Clients is accurate, effective and tailored to individuals’ circumstances. To support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with their Grant Agreement.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key working relationships

Head of Quality and Compliance, Quality Assurance Manager, Debt Advisers, Delivery Partner Organisations, Training and Wellbeing Manager, Funders and External Partners, Recognising Excellence.

Key Responsibilities

1. Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations
• Undertaking debt advice file reviews
• Identifying advisers’ soft skill and technical training needs
• Providing constructive feedback, and pastoral support, to advisers and their line managers
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

2. Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

3. Ensure project compliance and quality requirements are achieved.

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

4. Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice

Other:

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Person Specification

The successful candidate will demonstrate:

Essential Criteria:

1. Experience and Skills:

• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Hold a valid Money and. Pension Service accredited qualification in debt advice
• Have recent knowledge and experience of specialist debt casework
• Ability to supervise, develop and motivate a team of Debt Advisers to achieve performance, quality and Continuous Professional Development
• Understanding of the issues involved in interviewing clients (all channels)
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing in cross cultural settings.
• Ability to work with funders and (partner) organisations to earn and maintain the trust of the people with whom Toynbee Hall deals.
• Experience of the monitoring, managing and evaluation of projects and performance
• Have achieved the MaPS competency requirements for a Technical Debt Supervisor (or be working towards these) and have experience of monitoring casework for quality.
• Proven ability to work creatively to support change management using a solution-based approach that resolves issues and accomplishes goals
• Ability to lead and contribute to the team, including the ability to prioritise own work and the work of others, and take decisions in relation to service delivery and rota cover (if required)
• Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to best use IT systems and packages in the provision of advice services, including Microsoft Office, Teams, and case recording tools eg AdvicePro

2. Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

3. Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

4. Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.